11 posts and columns on automation

Beyond Tablets: The Next Five Computing Form Factors

in Voices on December 19, 2011 at 11:34 am PT

With the Consumer Electronics Show (CES) 2012 a few short weeks away, it’s a good time to look ahead at what’s next for consumer technology.

Meet Lew Tucker, Cisco's Mr. Cloud

in Enterprise on December 6, 2010 at 3:30 pm PT

Cisco Systems is serious about cloud computing. If today’s news about its strategic alliance with BMC Software doesn’t make that clear, talking with Lew Tucker, Cisco’s CTO for Cloud Computing certainly will.

New from HP: The Pink Slip Jet 9000

in News on June 1, 2010 at 8:39 am PT

Hewlett-Packard currently has about 304,000 employees worldwide. Three years from now it will have 301,000. The company today said it will reduce its employee roster by 3,000 employees, or one percent of its workforce, over the next few years. Nine thousand workers will lose their jobs, with 6,000 new ones to be hired in the same period.
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Customers Inspire the Socialization of CRM

in News on March 5, 2010 at 11:11 am PT

The Altimeter Group released a new report on social CRM today, and while analysts release reports all the time, this is different. The report is free to read and share under creative commons. This is a big disruptor, one that reflects the socialization of information and the spirit of social media. By giving away insight, Altimeter ignites change and thus brings its report to life.

Using Web Tools to Control Legal Bills

in News on January 5, 2010 at 4:30 am PT

It is a challenging time for corporate law firms. The recession has shrunk legal budgets, and big clients are increasingly pressing lawyers to provide the same level of service at a reduced cost. Rarely known for their technological savvy, law firms are nonetheless turning to technology to try to address clients’ cost concerns.

Microsoft Slurps Up Opalis

in News on December 11, 2009 at 10:57 am PT

Evidently, Microsoft is back in a buying mood. Yesterday, the company announced plans to acquire health-care software outfit Sentillion. And now Microsoft says it plans to buy Opalis Software, a maker of data center management software.
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Will New York Times Vet Saul Hansell Run AOL’s New Robot Factory, or Something Less Ominous? Let’s Ask Him.

in Media on December 11, 2009 at 9:19 am PT

After 17 years at the New York Times, journalist Saul Hansell is heading to AOL to do…what exactly? It’s not entirely clear, even to Hansell himself. But he has some interesting ideas.
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Ad Giant Publicis Tells Publishers to Throw Bodies at the Fake Web Ads Problem

in Media on October 13, 2009 at 5:12 am PT

Last month, the New York Times was attacked by hackers who bought fake Web ads from the publisher. And one of the world’s biggest ad companies says that won’t be the last assault. But the solution runs counter to industry trends.
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New Tellme Mobile Product to Try to Help Microsoft Fight the iPhone With Voice Power

in News on April 28, 2009 at 9:01 pm PT

Tellme, the voice services subsidiary of Microsoft, is announcing “one-button” voice access for Windows-enabled mobile phones, as well as some new technologies to improve call automation for customer service centers. Aiming at smartphone users who might prefer to use voice commands over the Apple iPhone’s popular touch, tap and swoosh features, Microsoft is trying to differentiate its mobile offerings.
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