AllThingsD » Business Division

Bing Overlord Satya Nadella Promoted to President of Server and Tools at Microsoft

Kara Swisher — Wed, 09 Feb 2011 16:24:56 +0000

Satya Nadella (pictured here), the Microsoft exec who has been in charge of its Bing search effort, has been promoted to president of its Server and Tools Business.

He replaces Bob Muglia, a longtime exec who was ousted recently in CEO Steve Ballmer’s effort to shake things up at the company and stress the company’s technical expertise.

A 19-year Microsoft veteran, Nadella has most recently led the engineering efforts as an SVP in the Online Services Division, which includes Bing, the MSN portal and online advertising efforts.

“Nadella brings deep engineering and online services knowledge to $15 billion business,” said a Microsoft press release just issued.

In related news, Amitabh Srivastava, the SVP in the Server and Cloud Division who runs its Windows Azure cloud and Windows Server efforts, will leave the company. He was considered a leading internal candidate for the top job in the Server and Tools Business that Nadella got.

Both internal and external execs were eyed for the job, but it’s likely Nadella got it because of his early career in the server arena at Microsoft, as well as his experience running one of the biggest and most complex cloud efforts on the Web at Bing.

Indeed, though his efforts were costly and perhaps even futile, Nadella has had some success in innovating search for Microsoft with Bing, including delivering a well-regarded and quickly evolving product and improving market share.

He also was key in striking Microsoft’s advertising and search partnership with Yahoo.

He will have his hands full running the Server and Tools Business, which is critical to the company’s future and its cloud computing aspirations.

Microsoft said Nadella will be in charge of strategy, engineering, marketing and product development for Microsoft’s server, tools and cloud platform efforts.

“This includes developing the technology road map and vision to drive adoption of the company’s products, tools and services, and delivering the company’s next generation of cloud solutions for business customers,” Microsoft said.

Delivering such cloudtastic results will be a tall order, of course.

According to a recent post by New Enterprise’s Arik Hesseldahl:

“The Server and Tools Business is at $14.9 billion in annual revenue (fiscal 2010) Microsoft’s third largest division behind the Windows/Windows Live Division and and the Microsoft Business Division, both of which reported revenues north of $18 billion in 2010. On Muglia’s watch sales at STB grew more than 12 percent, and its operating margins went from 31 percent in 2008 to 37 percent in 2010. However, STB is nowhere near as profitable as the other two divisions: Business Division reported operating margins of 63 percent in 2010 while Windows saw 70 percent. Ballmer says in his memo that he’s eager to see stronger growth from STB.”

Here is the official press release, but more to come:

Microsoft Appoints Satya Nadella as President of Server and Tools Business

Nadella brings deep engineering and online services knowledge to $15 billion business.

REDMOND, Wash.–Feb. 9, 2011–Microsoft Corp. today promoted Senior Vice President Satya Nadella to president of Microsoft’s Server and Tools Business.

“We’re already making strong traction across our Server and Tools Business by embracing cloud services,” said Microsoft Chief Executive Officer Steve Ballmer. “Satya has deep experience in both our server business and online services, which will help accelerate our momentum while setting the course to deliver the cloud computing scenarios of the future.”

As president of the Server and Tools Business, Nadella will oversee the overall strategy, engineering, marketing and product development for Microsoft’s server, tools and cloud platform efforts. This includes developing the technology road map and vision to drive adoption of the company’s products, tools and services, and delivering the company’s next generation of cloud solutions for business customers.

“Our server and tools business is one of the fastest growing and most profitable businesses at Microsoft,” Nadella said. “I see great opportunity for Microsoft to grow the business and also lead the way in the transformation of enterprise IT. I’m excited to work with such a high-caliber team to chart the path for our continued success today and growth in the future.”

Nadella, 43, has been with the company for 19 years and most recently led the engineering efforts in the Online Services Division, which includes overseeing the technical strategy for one of the largest cloud infrastructures in the world, spanning the company’s Search, Portal and Advertising platforms.

Nadella joined the Online Services Division in April 2007, and was instrumental in leading the technical efforts for several critical milestones such as the launch of Bing, new releases of MSN, and the integration of Yahoo! across Bing and adCenter. Under his leadership, the Online Services Division has also built a strong engineering organization by attracting some of the most experienced technical minds from within Microsoft and across the industry.

Before joining the Online Services Division, Nadella led Microsoft Business Solutions, which focuses on the Microsoft Dynamics line of enterprise resource planning and customer relationship management products, and spent several years leading engineering efforts in Microsoft’s Server Group.

As announced in January 2011, Bob Muglia, previously president of the Server and Tools Business, will leave the company this summer. Muglia will work with Nadella as he transitions to his new role leading the Server and Tools Business.

Nokia's Stephen Elop Didn't Start the Fire–But His "Burning Platform" Certainly Lights One

Kara Swisher — Wed, 09 Feb 2011 14:15:21 +0000

Memo to tech CEOs everywhere: Now that’s how to write an internal memo.

That would be the 1,300-word one that Nokia CEO Stephen Elop (pictured here) apparently penned for employees at the Finnish telecom giant, which inevitably leaked to the media (in this case, kudos to Engadget for getting the whole thing, which is below).

Elop uses the harsh but cogent metaphor of a burning oil platform to take a bracing opening shot at turning around Nokia, which has lost market share–and, more importantly, mindshare–to both Apple’s iOS and Google’s Android mobile operating system.

This is not breaking news to anyone in the wider tech world, of course. But for the CEO to say it so flatly and brutally to the insular troops at Nokia makes it remarkable.

As you can read, it’s dramatic all right, and just the kind of thing a lot of leaders at troubled companies–Hello, Yahoo!–could learn a thing or two from.

That’s because it’s honest and also genuine, and with enough of a direction and glimpses into pending action–to be revealed later this week at an event to unveil a new strategy–that it’s not just a diatribe by a new manager about how bad the previous managers were.

There is clearly plenty of that, of course, which is no surprise. But with rumors of an imminent significant management overhaul–which few execs ever do enough of at the start of their tenure, when it is easiest–there seems to be teeth to the memo too.

And although the burning platform part will get all the attention, perhaps the most important observation was in one particular passage that outlines exactly the giant challenge Nokia faces to catch up:

The battle of devices has now become a war of ecosystems, where ecosystems include not only the hardware and software of the device, but developers, applications, ecommerce, advertising, search, social applications, location-based services, unified communications and many other things. Our competitors aren’t taking our market share with devices; they are taking our market share with an entire ecosystem. This means we’re going to have to decide how we either build, catalyse or join an ecosystem.

Because, as it has turned out, it is all about ecosystems and using them to provide consumers with the best and most seamless experience possible.

Walt Mossberg and I will be interviewing Elop–the former Microsoft exec, who is neither a Nokia insider nor Finnish–about all this and more at the ninth D: All Thing Digital conference in late May.

Obviously, there will be a lot to talk about.

But, until then, here’s Elop’s memo below in its entirety.

I also reposted a video interview I did with Elop in April of 2009 in which he talked about making Microsoft a more open and innovative place, the changing business model of software and more.

Also below is a video Elop ordered up while running Microsoft’s Business Division as part of an “Envisioning” series.

These see-into-the-future videos were done by Microsoft Office Labs as part of a “Productivity Future Vision” series that sketched out a landscape of smartphones, touchscreens everywhere and a whole lot of cool interacting.

It would be nice if he can drag Nokia back into that world–although Elop’s memo is a good start.

[ See post to watch video ]

Hello there,

There is a pertinent story about a man who was working on an oil platform in the North Sea. He woke up one night from a loud explosion, which suddenly set his entire oil platform on fire. In mere moments, he was surrounded by flames. Through the smoke and heat, he barely made his way out of the chaos to the platform’s edge. When he looked down over the edge, all he could see were the dark, cold, foreboding Atlantic waters.

As the fire approached him, the man had mere seconds to react. He could stand on the platform, and inevitably be consumed by the burning flames. Or, he could plunge 30 meters in to the freezing waters. The man was standing upon a “burning platform,” and he needed to make a choice.

He decided to jump. It was unexpected. In ordinary circumstances, the man would never consider plunging into icy waters. But these were not ordinary times–his platform was on fire. The man survived the fall and the waters. After he was rescued, he noted that a “burning platform” caused a radical change in his behaviour.

We too, are standing on a “burning platform,” and we must decide how we are going to change our behaviour.

Over the past few months, I’ve shared with you what I’ve heard from our shareholders, operators, developers, suppliers and from you. Today, I’m going to share what I’ve learned and what I have come to believe.

I have learned that we are standing on a burning platform.

And, we have more than one explosion–we have multiple points of scorching heat that are fuelling a blazing fire around us.

For example, there is intense heat coming from our competitors, more rapidly than we ever expected. Apple disrupted the market by redefining the smartphone and attracting developers to a closed, but very powerful ecosystem.

In 2008, Apple’s market share in the $300+ price range was 25 percent; by 2010 it escalated to 61 percent. They are enjoying a tremendous growth trajectory with a 78 percent earnings growth year over year in Q4 2010. Apple demonstrated that if designed well, consumers would buy a high-priced phone with a great experience and developers would build applications. They changed the game, and today, Apple owns the high-end range.

And then, there is Android. In about two years, Android created a platform that attracts application developers, service providers and hardware manufacturers. Android came in at the high-end, they are now winning the mid-range, and quickly they are going downstream to phones under €100. Google has become a gravitational force, drawing much of the industry’s innovation to its core.

Let’s not forget about the low-end price range. In 2008, MediaTek supplied complete reference designs for phone chipsets, which enabled manufacturers in the Shenzhen region of China to produce phones at an unbelievable pace. By some accounts, this ecosystem now produces more than one third of the phones sold globally–taking share from us in emerging markets.

While competitors poured flames on our market share, what happened at Nokia? We fell behind, we missed big trends, and we lost time. At that time, we thought we were making the right decisions; but, with the benefit of hindsight, we now find ourselves years behind.

The first iPhone shipped in 2007, and we still don’t have a product that is close to their experience. Android came on the scene just over 2 years ago, and this week they took our leadership position in smartphone volumes. Unbelievable.

We have some brilliant sources of innovation inside Nokia, but we are not bringing it to market fast enough. We thought MeeGo would be a platform for winning high-end smartphones. However, at this rate, by the end of 2011, we might have only one MeeGo product in the market.

At the midrange, we have Symbian. It has proven to be non-competitive in leading markets like North America. Additionally, Symbian is proving to be an increasingly difficult environment in which to develop to meet the continuously expanding consumer requirements, leading to slowness in product development and also creating a disadvantage when we seek to take advantage of new hardware platforms. As a result, if we continue like before, we will get further and further behind, while our competitors advance further and further ahead.

At the lower-end price range, Chinese OEMs are cranking out a device much faster than, as one Nokia employee said only partially in jest, “the time that it takes us to polish a PowerPoint presentation.” They are fast, they are cheap, and they are challenging us.

And the truly perplexing aspect is that we’re not even fighting with the right weapons. We are still too often trying to approach each price range on a device-to-device basis.

The battle of devices has now become a war of ecosystems, where ecosystems include not only the hardware and software of the device, but developers, applications, ecommerce, advertising, search, social applications, location-based services, unified communications and many other things. Our competitors aren’t taking our market share with devices; they are taking our market share with an entire ecosystem. This means we’re going to have to decide how we either build, catalyse or join an ecosystem.

This is one of the decisions we need to make. In the meantime, we’ve lost market share, we’ve lost mind share and we’ve lost time.

On Tuesday, Standard & Poor’s informed that they will put our A long term and A-1 short term ratings on negative credit watch. This is a similar rating action to the one that Moody’s took last week. Basically it means that during the next few weeks they will make an analysis of Nokia, and decide on a possible credit rating downgrade. Why are these credit agencies contemplating these changes? Because they are concerned about our competitiveness.

Consumer preference for Nokia declined worldwide. In the UK, our brand preference has slipped to 20 percent, which is 8 percent lower than last year. That means only 1 out of 5 people in the UK prefer Nokia to other brands. It’s also down in the other markets, which are traditionally our strongholds: Russia, Germany, Indonesia, UAE, and on and on and on.

How did we get to this point? Why did we fall behind when the world around us evolved?

This is what I have been trying to understand. I believe at least some of it has been due to our attitude inside Nokia. We poured gasoline on our own burning platform. I believe we have lacked accountability and leadership to align and direct the company through these disruptive times. We had a series of misses. We haven’t been delivering innovation fast enough. We’re not collaborating internally.

Nokia, our platform is burning.

We are working on a path forward–a path to rebuild our market leadership. When we share the new strategy on February 11, it will be a huge effort to transform our company. But, I believe that together, we can face the challenges ahead of us. Together, we can choose to define our future.

The burning platform, upon which the man found himself, caused the man to shift his behaviour, and take a bold and brave step into an uncertain future. He was able to tell his story. Now, we have a great opportunity to do the same.

Stephen.

Microsoft Plugs In Some New Presidents

Voices — Fri, 01 Oct 2010 19:43:17 +0000

For those of you scoring at home, it’s time to update your hand-drawn Microsoft org chart. Here are the lineup changes at the presidential level, as announced today: Kurt DelBene becomes president of the Business Division, which includes Office, replacing Stephen Elop, who left to head Nokia. The mobile and gaming units, which had been combined under the now departed Robbie Bach, are independent again, with Andy Lees taking the helm of Mobile Communications and Don Mattrick leading Interactive Entertainment.

Meet Nokia's New CEO: Elop's BoomTown Video (Plus His Vision Quest)!

Kara Swisher — Fri, 10 Sep 2010 16:21:39 +0000

Just as the chickens always come home to roost, BoomTown always has a video ferreted away of someone who makes it to the bigs.

In this case, here is a video interview I did in April of 2009 with new Nokia CEO Stephen Elop (pictured here), just a year after he had taken over as president of Microsoft’s Business Division.

I caught Elop just after he had given a speech where he talked about how the software giant had gotten the “open” religion and was becoming “the most interoperable company in the world.”

I am still not sure about Microsoft, but one thing’s for sure: Elop has turned out to be one of the most interoperable of tech execs.

Along with his stint at Microsoft (MSFT) running that powerful franchise, he has been COO of Juniper Networks (JNPR) and CEO of Macromedia, which was acquired under his tenure by Adobe (ADBE).

His new job at Finland’s telecom giant is going to be a big one, given how far Nokia’s star has fallen in the mobile market, with the fast growth of the Apple (AAPL) iPhone and the Google (GOOG) Android mobile operating system.

Elop also has five kids–including triplet 11-year-olds–so how do you say “babysitter” in Finnish?

Here’s my interview with him, as well as another video Elop ordered up while at Microsoft as part of an “Envisioning” series.

These “world of the future” videos were done by Microsoft Office Labs as part of a “Productivity Future Vision” series that sketched out a world of smartphones, touchscreens everywhere and a whole lot of innovative interacting.

It will be interesting to see if Elop can bring such a big vision to Nokia (NOK), where it is sorely needed.

Until then, enjoy Elop unplugged–as you will see, he is a very compelling dude.

(You can also watch the unembeddable–get on it, since sharing is big on phones now, Steve!–video press conference about his new job today at Nokia here.)

[ See post to watch video ]

Microsoft CFO Liddell Departs (Kiwi-Lovers Mourn); Klein Becomes New Numbers Dude

Kara Swisher — Tue, 24 Nov 2009 22:15:40 +0000

Microsoft CFO Chris Liddell (pictured here) is leaving the software giant at the end of the year and will be replaced by longtime Microsoft finance exec Peter Klein.

A Microsoft (MSFT) spokesman said Liddell wants to pursue jobs beyond his finance role outside the company.

Liddell, 51, arrived at Microsoft in 2005 and many of his years at the company have been tough ones financially due to the weak economy. It was up to Liddell to deliver the bad news at quarterly earnings calls.

Still, BoomTown always enjoyed his adorkable New Zealand accent, even when he was talking econalypse 24/7, as well as about layoffs and cost cutting.

One post from last spring, for example, was titled: “Glum Chris at the Recessiondome.”

Klein (pictured here), 47, has been at Microsoft since early 2002 and currently serves as CFO of its Business Division, which is one of the company’s largest units.

Here is the official press release:

For Release 2 p.m. PST

Nov. 24, 2009

Microsoft Announces Chief Financial Officer Transition

Chris Liddell to leave Microsoft Dec. 31; Peter Klein assuming CFO role.

REDMOND, Wash.–Nov. 24, 2009–Microsoft Corp. today announced that Chris Liddell will be leaving the company at the end of 2009, and named Peter Klein as the company’s new chief financial officer.

“Chris and his finance team have accomplished a great deal over the past four and a half years. The team is deep and strong, and has an excellent record of building value for our shareholders,” said Steve Ballmer, Microsoft chief executive officer. “Peter brings great finance and operations expertise and a deep understanding of the company, and I am looking forward to a smooth transition that continues our commitment to cost containment and finance excellence.”

In the past fiscal year, Microsoft reduced costs by $3 billion compared with its original plan, and returned $14 billion to shareholders through dividends and stock buy-back.

Klein, 47, joined Microsoft in February 2002 and currently serves as CFO of Microsoft’s Business Division, overseeing all financial strategy, management and reporting for the $18.9 billion business with 7,800 full-time employees. Previously, Klein served three years as CFO of Microsoft’s Server and Tools Business.

“My time at Microsoft has been an outstanding experience, and I am delighted to be leaving the company in such great shape,” Liddell said. “We have built a world-class finance team and established strong internal accountability. Microsoft is coming out of the economic downturn with not only great product momentum but also strong discipline around costs and a focus on driving shareholder value.”

Liddell, 51, joined Microsoft in May 2005 after serving as CFO at International Paper Co., and chief executive officer of Carter Holt Harvey Ltd., then New Zealand’s second-largest listed company. He said he is looking at a number of opportunities that will expand his career beyond being a CFO.

Liddell will continue at Microsoft working closely with Klein through Dec. 31, to ensure a smooth transition.

Before joining Microsoft, Klein spent 13 years in corporate finance, primarily in the communications and technology sectors: McCaw Cellular Communications; Orca Bay Capital, a private equity firm; and several startups, including HomeGrocer.com, where as vice president and treasurer he helped lead an IPO and subsequent acquisition by Webvan.

“I’m honored to take on the role of Microsoft CFO. I’ve learned a lot working with Chris, and I’m excited about the opportunities ahead for Microsoft,” said Klein. “We have an incredible pipeline of products, we have strong financial and operational accountability, and we are well-positioned for growth as the economy recovers.”

Klein holds a bachelor’s degree from Yale University and an MBA from the University of Washington. Outside of work, he is an avid sports fan and serves on the board of NPower Seattle, a nonprofit organization dedicated to enhancing the effectiveness of nonprofit service providers through technology. He and his wife have two sons.

Is Microsoft Office Coming to the iPhone? Yes. Didn't You Hear Us the First Time?

John Paczkowski — Thu, 02 Apr 2009 15:10:29 +0000

Is Microsoft truly committed to bringing its major productivity applications to mobile devices? Of course it is. Will Apple’s (AAPL) iPhone be one of them? Absolutely. How can I say that with such certainty? Well, because Stephen Elop, president of Microsoft’s Business Division, hinted at Web 2.0 Expo yesterday that it would be. But more importantly, because Microsoft formally announced it last November. From the Microsoft Office Web Applications Q&A:

“Q: Do the Office Web Applications require Internet Explorer?

A: No! Office Web applications will work across multiple platforms and browsers including Safari and Firefox, too.

Q: Will the Office Web Applications work on the iPhone?

A: Yes, in the Safari web browser.”

OK, sure it’s not a native app, but Microsoft (MSFT) says it will support “lightweight editing,” which is likely all you’d want to do on an iPhone, anyway.

Is Microsoft Office Coming to the iPhone? Yes. Didn't You Hear Us the First Time?

John Paczkowski — Thu, 02 Apr 2009 15:10:29 +0000

“Q: Do the Office Web Applications require Internet Explorer?

A: No! Office Web applications will work across multiple platforms and browsers including Safari and Firefox, too.

Q: Will the Office Web Applications work on the iPhone?

A: Yes, in the Safari web browser.”

OK, sure it’s not a native app, but Microsoft (MSFT) says it will support “lightweight editing,” which is likely all you’d want to do on an iPhone, anyway.