1 posts and columns on call center

Voices

Web 2.0 Expo: PayPal Says Online Fraud Rising in Recession

in News on April 1, 2009 at 12:03 pm PT

EBay’s PayPal kicked off the Web 2.0 Expo in San Francisco Wednesday with a frightening presentation on the “arms race” between online fraudsters and online retailers and shoppers. Online fraud is becoming so lucrative, said Katherine Hutchison, PayPal’s senior director of global risk management, that it has developed into an industry with specialized players that hire each other in areas such as harvesting credit card numbers and freight forwarding. “A single professional thief doesn’t have to have all of the skills needed to commit fraud,” she said.