2 posts and columns on call centers

Voices

Ctrip Sees Challenge in Online Bookings

in News on May 20, 2010 at 5:00 am PT

One of the biggest challenges for China’s largest online travel booking company, Ctrip, is getting existing customers to go online. Though having users book flights and hotels through a website rather than a call center is more profitable, two-thirds of Ctrip’s bookings are done through its call centers, according to CEO Fan Min.

Voices

Salesforce Pays $31.5 Million for Product Support Company

in News on August 20, 2008 at 7:25 am PT

Salesforce.com (CRM), which is mainly known for software that helps sales executives track and manage customer prospects, today said it paid $31.5 million in cash for Instranet, a 10-year-old company based in Chicago that makes software to improve product support.