Voices

Customers Inspire the Socialization of CRM

The Altimeter Group released a new report on social CRM today, and while analysts release reports all the time, this is different. The report is free to read and share under creative commons. This is a big disruptor, one that reflects the socialization of information and the spirit of social media. By giving away insight, Altimeter ignites change and thus brings its report to life.

What Does Facebook Connect on the iPhone Mean? A Big Web Brain Explains.

Facebook promised big news at South by Southwest. So is Facebook Connect on the iPhone something we need to pay attention to? Web expert Charlene Li explains. Bonus footage: A cameo from an Austin Convention Center employee.
charlene-li

Charlene Li and BoomTown Talk Yahoo on KQED's "Forum" Radio Show

If you want to listen to an interesting discussion on what happened with Yahoo CEO Jerry Yang’s leaving his job and what’s next for the troubled Internet giant, well-known Internet analyst and now consultant Charlene Li and I talked yesterday with Forum host Michael Krasny for the “Forum” radio show on San Francisco’s KQED public radio. Click through to hear the show.