complaints

Some Kindle Owners Upset After Receiving Cryptic Subscription Offer From Amazon

Tricia Duryee in Commerce on January 5 at 8:02 pm PT

Amazon has issued an apology tonight after upsetting Kindle owners, who learned they were selected to receive a publication they didn’t sign up for — and could be charged for.

UP Means Having to Say You’re Sorry

Lauren Goode in News on December 8, 2011 at 12:24 pm PT

Jawbone, maker of a health-and-fitness wristband that’s been eliciting some customer complaints since its launch a month ago, is finally telling users what’s up with the UP.

Buzz Kill: FTC Urged to Investigate Google Privacy Flap

John Paczkowski in Social on March 30, 2010 at 4:39 am PT

This is obviously not to the sort of buzz Google was hoping for when it launched its new social networking service. A group of eleven U.S. lawmakers from the House Energy and Commerce Committee is calling upon the FTC to investigate Buzz for breaches in consumer privacy.

Google’s Bungled Buzz Launch “Irresponsible,” Says FTC Commissioner

John Paczkowski in News on March 17, 2010 at 12:44 pm PT

Outgoing Federal Trade Commissioner Pamela Jones Harbour had some choice words for Google today. In remarks delivered at the last in a series of three FTC privacy roundtables, Harbour lambasted Google for the privacy-violating launch of its new social networking service, Buzz.

Voices

Cellphone Industry Sparks the Most Complaints

Mary Pilon, Reporter, The Wall Street Journal in News on March 8, 2010 at 11:30 am PT

When times get tough, complain. If the newest numbers from the Better Business Bureau for company complaints are any indication, that’s exactly what consumers are doing–particularly about cellphones.

Blink Different, Redux

John Paczkowski in News on February 2, 2010 at 7:50 am PT

Apple on Monday delivered another firmware fix intended to resolve the display issues that have plagued some of its 27-inch iMacs since the new machines debuted Oct. 20. A 294KB download available directly from Apple, the update promises to “address issues that may cause intermittent display flickering” for iMacs released in late 2009.

AT&T: “We’re Closing the Gap” in New York and San Francisco

John Paczkowski in Mobile on January 28, 2010 at 12:09 pm PT

AT&T’s overtaxed network has been the subject of considerable negative attention recently. No surprise, then, that the network figured prominently during the company’s earnings call this morning. The carrier everyone loves to hate would like us all to know that it’s making progress in New York City and San Francisco, two high-volume markets with equally high-volume complaints about AT&T’s wireless service.

Decent Nexus One Customer Support Apparently Not on List of Things Google Makes Universally Accessible and Useful

John Paczkowski in News on January 12, 2010 at 12:03 am PT

With Android and Nexus One, Google claims to have “improved” the rate and pace of innovation in mobile phones and the manner in which they are distributed. Sadly, the search giant doesn’t seem to have done much for the way in which they are supported. Not a week after the device’s debut, Google’s support forums are rife with complaints from Nexus One owners who are clearly not getting the level of customer support they expect.