concierge service

Hotel Booking for Procrastinators or the Picky

Katherine Boehret in The Digital Solution on November 29, 2011 at 3:39 pm PT

Katie tests two digital tools for booking hotels: HotelTonight, which aims to get people into rooms no matter how late they book, and Room 77, which wants to get people into the specific room they want.

Loud-and-Clear Mobile Calls for Seniors

Katherine Boehret in The Mossberg Solution on February 10, 2009 at 6:44 pm PT

My grandmother, a college graduate and former reference librarian, recently walked out of an electronics store in frustration. She compared the techie conversations that were going on around her with people speaking in a different language. And she isn’t alone.