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Liveblogging Demand Media's Q1 Earnings: Perky Perfecting!

Kara Swisher — Thu, 05 May 2011 21:13:31 +0000

Today, after Demand Media beat Wall Street expectations, its execs got on the horn with investors to explain how it plans to beat the Panda.

That would be the beastly name for Google’s rejiggering of its search algorithm, in order to rid search results of poor quality content.

Along with many other sites, Demand has gotten smacked by its raging paw.

Still, the Santa Monica, Calif.-based company reported revenue of $79.5 million and six cents a share in adjusted net income.

Wall Street was expecting the company to report about $69.6 million in revenue for the three months, with four cents a share in adjusted profits.

On a GAAP basis, net loss per share was 13 cents compared to 94 cents a year ago.

Here’s the liveblog of the conference call:

2 pm PT: Demand’s investor relations dude came on and I immediately tuned out until CEO Richard Rosenblatt got on the line to talk about the results.

He was as perky as ever, launching right into the meat of the situation–how Demand was going to pretty up its offerings, such as a redesign of its flagship eHow site and its new editorial arrangement with another perky person, food lady Rachael Ray and the also perky fashionista/talk show lady Tyra Banks.

Gone will be user-generated content that Demand used to let people post at will on its eHow site that was, well, less than good.

As in, bad.

Instead, it’s “curation,” “editorial innovation” and feedback cycles.

We old-timers like to call that journalism and copyediting, complete with mean old editors who spiked said copy when it was crappy.

“Let me be clear,” said Rosenblatt, the Google changes did negatively impact Demand’s traffic. But Rosenblatt said the company dug into its content and has been improving it since.

2:17 pm: Now it was CFO Charles Hillard reading the results themselves. I am sorry, Mr. Finance Guy, but I can read it myself, so this is always the time in earnings calls when I check out and spend my time improving my content.

So when I heard words such as “stock-based comp,” I moved on to fixing all the typos that a very nice reader alerted me to, since I was writing too quickly.

Then, I briefly considered writing a high-quality post for eHow on how to write earnings and fix typos at the same time. I am that good.

2:30 pm: The CFO dude finished up and the Q&A with analysts started.

All Panda questions, natch!

Rosenblatt seemed calm, cool and collected.

“We think on this one, they did a very good job,” he said of Google’s search-fixing efforts, trying to soothe the savage beast. “We all continue to evolve.”

Which translated to: Google says jump and we say: “How high?”

Which is then followed by: “Please sir, can I have some more (traffic)?”

With Update Delays, Can Windows Phone Gain Ground on Google, Apple?

Ina Fried — Wed, 30 Mar 2011 11:00:59 +0000

In the time since Microsoft released the first version of Windows Phone 7 last fall, Apple has managed to roll out a new version of the iPad as well as two updates to the operating system that powers the iPhone and iPad. Google has introduced both Gingerbread for Android phones and Honeycomb for Android tablets.

In that same time, Redmond has been struggling to get out just one rather modest feature update.

The update, originally planned for January, adds copy and paste features, along with improved marketplace search and various performance updates. After some delay, Microsoft has released the software for those that have phones not tied to a carrier and has started the process of offering it up to Windows Phones on some carriers.

Among the challenges for Microsoft was that it decided along the way that it needed to do a preliminary update to prepare devices for future updates. To complicate things further, that software update also ran into some problems, particularly with one Samsung configuration, forcing Microsoft to halt the update while it solved that issue.

It’s been a bumpy start for a company that is already playing catch-up in the smartphone race.

Despite the bumps, though, those close to the Windows Phone team say that the company is not only confident it can release a larger update later this year but might even deliver a surprise or two before that update.

For one thing, the team working to deliver the current set of updates is separate from those working on the broader update due later this year. Microsoft has said that update will include a version of the Internet Explorer 9 browsers, improved multitasking and integration of Twitter into the people hub. However, the company has also said that those are just a few of the planned updates.

Nonetheless, Microsoft’s list of promised features leaves some notable gaps between what is part of Windows Phone 7 and what is featured on Android and the iPhone, including things such as visual voice mail, video chat and the ability to act as a portable hot spot. Some or all of these features, of course, could be among those that Microsoft is working on but has yet to announce.

Microsoft hasn’t been more specific on timing, but the company clearly wants the software broadly delivered on new phones and as updates to existing models this year. Simply finalizing the code by the end of December is not what it has in mind and things remain on track, sources said.

And of course, Microsoft also managed to do something else this year–something far more important to the future of Windows Phone than copy or paste. It beat out Google’s Android to secure a spot as the future smartphone operating system at Nokia.

Reflecting that, IDC on Tuesday issued a smartphone forecast with a far rosier outlook for Windows Phone than it had a year earlier. The market researcher now forecasts that Windows Phone will command 20 percent of the smartphone market by 2015, more than either Research In Motion or Apple.

Microsoft senior product manager Greg Sullivan acknowledged the bumps, but said that the company has committed to creating a system in which it handles the updates, ensuring they are delievered to all devices–a claim the Android camp can’t make.

“Having a Windows Phone means you will have all of the capabilities,” Sullivan told Mobilized on Tuesday.

That said, Sullivan said Microsoft is well aware it is still playing catch-up and can’t afford to slow down. “We certainly understand that it is a fast-moving market and we will be able to accelerate the delivery of new capability and innovation on our platform.”

Microsoft Offers Apology for Windows Phone Upgrade Slowness

Ina Fried — Mon, 28 Mar 2011 11:30:50 +0000

With customers unhappy at the pace with which Microsoft has delivered a promised Windows Phone 7 update, the software maker is offering its apologies.

In comments posted on Microsoft’s developer site, Joe Belfiore apologized both for the slowness of the update and for earlier comments that indicated that Microsoft was further along with the update than it actually was.

“First, I was wrong when I said ‘most people have received the February update,’” Belfiore said in the posting on Microsoft’s Channel 9 site. “There are many of you who have yet to receive it, and I don’t blame you for speaking up and pointing out my mistake.”

The update delivers copy and paste features, along with performance updates and improvements to the Marketplace for buying apps.

Belfiore and others at Redmond have talked about the update in the past tense, though many customers have yet to get it. Part of this has to do with the fact that both Microsoft and carriers have to sign off and schedule the update, a process that is still under way.

Redmond has posted a schedule of when to expect the update in the U.S., as well as in international markets.

The update is already on some new phones, including the HTC Arrive, the first Windows Phone 7 model from Sprint. In addition to copy and paste support, the so-called NoDo update is the first version of the Windows Phone software that supports CDMA networks such as Sprint and Verizon. AT&T is also adding the HTC HD7S phone, which also will run the newer version of the software.

This is not the first stumble Microsoft has had when it comes to updating Windows Phone 7. The company had to delay the roll-out of an earlier update after the process caused problems on some Samsung phones.

The purpose of that update was merely to test the updating process and prepare for future updates.

The copy and paste update has also been delayed a bit, to late March.

Challenges with these updates raise questions about how timely Microsoft will be in delivering a more substantive update to the operating system. At Mobile World Congress in February, Microsoft said it would have a broader update later this year that offers improved Web browsing, multitasking and integrated Twitter support.

Here is the full text of Belfiore’s comments:

Many of you are making critical comments here which are certainly fair. First, I was wrong when I said “most people have received the February update.” There are many of you who have yet to receive it, and I don’t blame you for speaking up and pointing out my mistake. Second, I referred to our updates as “complete” because I was thinking of the internal process where we pass completed software to another group who delivers them – but of course no update is complete until you all have it. Plus, at the time I did the interview we had started the NoDo (“march update”) delivery process and I knew “it was going well” from our perspective: people were officially getting it, the success rate of its deployment on real-world phones was looking good, and we were happy that the process had STARTED well. Still—these are NOT the same as all of you getting it and I’m sorry that I came across as insensitive to that fact.

I am a very, very big advocate for all our end-users and developers, and it bothers me a lot if I sounded out of touch. I wasn’t as prepared for this interview as I should have been—I walked into the studio with an informal state of mind, thinking about MIX and what we WILL be talking about, and I didn’t have the right up-to-date information to give a good explanation on updates which I know to be a very high-interest topic right now.

I have read all of the comments here (and many of them on the other blogs) and so has pretty much everyone in our management team. We know it’s been frustrating to wait for features/fixes and (probably worse) to hear little from us on specific dates. We are sorry the process has been rocky. The “where’s my phone update” table is our first step to try to remedy this in the face of technical problems that have made our first wave of updates take longer than we expected. We know the table would benefit greatly from more detail, and we are hoping to add more to it by working with the Operators who own the “testing” phase to get more clarity. If your phone is shown in “scheduling”, it’ll be worth checking the table next week.

In the spirit of “MIX as a conversation” – I will make sure that when I show up in Vegas that I’m well prepared to give an update in person and to try to answer your questions as best I can. You folks are obviously a very important audience for us and it’s right for you to expect us to communicate and execute better. I know at this point it’s our actions that matter… The main thing we are trying to do is to get the updates out to everyone in a way that is reliable and works, and then make our process better and more transparent in the future.

Thanks,
Joe

Microsoft Delays Arrival of Copy and Paste for Windows Phone; Now Due Late March

Ina Fried — Thu, 10 Mar 2011 22:42:43 +0000

Microsoft confirmed on Thursday what most had suspected–that the Windows Phone 7 update planned for early this month has been delayed.

In a statement, Microsoft said that the update, which CEO Steve Ballmer said would come early in the month, now won’t arrive until late in March. The update, known as No Donuts (NoDo) is slated to add performance updates, copy and paste features and support for CDMA networks such as Verizon and Sprint.

“After careful consultation with the team and our many partners, we’ve decided to briefly hold the March update in order to ensure the update process meets our standards and that of our customers,” Microsoft said in a statement to Mobilized. “As a result, we will plan to begin delivering the update in the latter half of March.”

The delay comes after the company encountered several problems with a preliminary update designed to pave the way for NoDo.

Microsoft is counting on this update, and a more substantive one planned for later this year, to help the company be more competitive with Android and Apple’s iPhone. The bigger update is supposed to bring faster browsing, improved multitasking and native Twitter support, among other features.

Redmond insisted the delay of NoDo should not be equated with a delay in the more substantive update.

“This short pause should in no way impact the timing of future updates, including the one announced recently at Mobile World Congress featuring multitasking, a Twitter feature, and a new HTML 5-friendly version of Internet Explorer Mobile,” Microsoft general manager Eric Hautala said in a blog post.

Microsoft's First Windows Phone 7 Update Encounters Several Glitches

Ina Fried — Sat, 05 Mar 2011 00:43:38 +0000

Microsoft said on Friday that it thinks that it has solved most of the issues related to its first Windows Phone update, but the process has clearly been far from smooth sailing.

Last week, the company had to suspend the update after it was found that the process rendered some Samsung phones inoperable. Then, after resuming updates to Samsung phones this week, some Windows Phones were still unable to install the update.

What’s more is that this update isn’t even the one that adds features like copy and paste, performance improvements and support for CDMA carriers like Sprint and Verizon. This update is just the one to prepare for that update, which is due later this month.

In a blog post late on Friday, Microsoft said that it believes only about 100 people globally were affected by the second issue and that now more than 90 percent of customers are able to update their phones successfully. Most of those that are having problems at this point are either encountering Internet connectivity issues or don’t have enough space on their computer’s hard drive. (The update is available only via a PC or Mac, not as a direct, over-the-air update to phones.)

For those that are still having problems getting the update to install, Microsoft has posted a workaround, though it is an involved process that requires users to delete music and videos and, in some cases apps, from their device and then reinstall them.

It’s not the most encouraging sign for a company that is counting on two important software updates this year to help close the gap between its software and that of its rivals such as Google’s Android and Apple’s iPhone. Beyond the imminent copy-and-paste update, Microsoft has said it plans a more significant upgrade later this year that will add broader multitasking, improved Web browsing and integrated Twitter support, among other features.

Atrix 4G: Faux Laptop With a Phone For Brains

Walter S. Mossberg — Wed, 16 Feb 2011 22:37:55 +0000

Today’s best smartphones are really hand-held computers. They run a vast variety of applications, from productivity programs to games, that mimic what laptops do. Their biggest limitations for serious work, gaming, Web surfing and multimedia are their small screens, cramped keyboards and tinny speakers.

[ See post to watch video ]

So, what if you could use the brains and connectivity of such a hand-held computer to drive a laptop-size screen, keyboard and speakers, thus overcoming these limitations? Well, Motorola Mobility has devised a new phone and accessory that aim to do just that: to make the phone the only computer you need.

I’ve been testing this new phone, the Atrix 4G, an Android device that will cost $200 with a two-year contract and will run on AT&T’s network. It’s slated to be available by March 6. I’ve also been testing its unusual and clever accessory called the laptop dock, which looks like a large netbook, with an 11.6-inch screen, full keyboard, touch pad, and stereo speakers. This dock, the price of which depends on when you buy it, has no processor, no file storage and no connectivity of its own. It’s dormant until you plug the Atrix into a slot behind the screen.

When you dock the phone, the faux laptop comes alive. It duplicates the phone’s screen on its larger display and lets you use its connectivity and apps. It also contains a battery that charges the phone. The image of the phone’s screen, and any of its apps you run, can be actual size or blown up to use the dock’s larger screen.

With Motorola’s Atrix 4G smartphone, the laptop is the accessory. The phone shown docked to the laptop dock.

Full-Screen Firefox

Even more interestingly, the dock gives you access to a full, and full-screen, PC version of the Firefox Web browser. Firefox is tucked away inside the Atrix but is available only when the phone is plugged into the laptop dock or a second, smaller dock that’s meant to connect to a TV or desktop monitor. The smaller dock lacks a built-in keyboard, battery or screen.

The laptop dock costs $500, but AT&T will knock the price down to $300, after rebates, if you buy it at the same time you buy the phone. That brings the combined price of both devices to $500—the same as the separate price for the dock. The smaller dock, called the multimedia dock, costs $190.

In my tests, the Atrix and the laptop dock performed mostly as advertised. The phone had no trouble driving the larger screen or the full Firefox browser.

I was even able to insert a flash drive into one of the dock’s two USB ports and copy songs, photos, videos and documents into the phone’s internal memory using the keyboard and touch pad. I edited and wrote text in an app called Quickoffice on the phone using the laptop dock’s keyboard, and ran various other apps, including the popular game Angry Birds, on the larger screen.

The Firefox browser worked as normal, using either the phone’s cellular or Wi-Fi connections to access the Internet. And both the phone itself and Firefox can run Flash videos, which mostly played fine.

But the combination of the phone and dock wasn’t as fast, smooth or versatile as having a real laptop, even though to use them you’re essentially carrying around a light laptop (the dock weighs 2.4 pounds). Many apps on the phone aren’t as polished or powerful as typical PC apps, and I found them clumsier to use with the keyboard and touch pad, as opposed to the touch screen for which they were designed.

Installation Issue

Also, other than Firefox, you can’t install PC programs. You can use Web apps inside Firefox, such as Google Docs or the stripped-down Web versions of Microsoft’s Office apps. For email, you can either use the program based in the phone or any Web-based program via the Firefox browser, such as Gmail or Yahoo Mail. But you can’t, say, install iTunes, or PC-based games, or the full versions of Outlook or Microsoft Word.

And there is only a primitive file system, limited to the capacity of the phone, which is just 16 gigabytes, with an option to expand to 48 gigabytes.

The dock’s screen required a lot of scrolling when using Firefox, partly because the browser has a lot of menus and toolbars. To address this, Motorola lets you convert Web pages to versions with the Firefox controls stripped out, so you just see the content.

There’s another problem with the laptop dock. When you make or receive a voice call while the phone is docked, you must rely on the phone’s microphone and speakers, hidden behind the screen of the dock. As a result, calls sounded muffled on both ends, even though the phone automatically switches into speakerphone mode. Motorola says it is working on this issue.

Despite the drawbacks, some folks will surely be attracted to this innovative combination.

If you mostly do your computing tasks on a phone or a PC Web browser, storing files in the cloud and using phone or Web-based apps, Motorola has you covered. And the fact that the dock can charge the phone is a big plus.

Motorola’s Atrix 4G

The Phone Side

What about the phone itself?

Well, it’s one of the nicest smartphones I’ve tested. Its processor makes it fast, and it has a 4-inch, high-resolution screen—almost as high as the iPhone 4′s, though not quite as sharp to my eye. It runs an older version of Android, but Motorola is promising an upgrade.

The phone also has good battery life. It lasted a full day while I was testing it and Motorola claims up to nine hours of talk time. Photos and videos I took with the phone were sharp, and it has a front camera for video calls.

The Atrix also has two other notable features. First, it can take advantage of AT&T’s souped-up 3G network, which the carrier calls 4G because it can supposedly achieve 4G data speeds.

In my tests, in the D.C. and New York areas, the speed wasn’t especially impressive, averaging just a bit better than 3G speeds on other AT&T phones I’d tested.

There is also a fingerprint sensor built into the phone, which you can use instead of a pass code to secure the phone. It worked fine for me.

Overall, this is a very nice Android phone that can imitate a limited version of a laptop. That may be enough for some folks, but fall short for others.

Write to Walter S. Mossberg at walt.mossberg@wsj.com

"Beyond the Search Box": The White Pleather Honeypot Smackdown

Kara Swisher — Tue, 01 Feb 2011 19:53:20 +0000

Perusing AOL’s leaked damn-the-journalism-full-speed-ahead business plan, BoomTown was a little late to the Microsoft Bing event this morning called “Farsight: Beyond the Search Box.”

But things had certainly been cooking with gas when I walked into the meeting room at the University of San Francisco, which the organizers had decked out in white nubby rugs, white pleather couches and those white egg-shaped chairs found only in 1970s decor.

Schweeet!

First up was well-known investor and entrepreneur Peter Thiel, poo-poohing Microsoft’s prospects of ever making money in search.

“It’s difficult to produce a new search company,” said Thiel, noting that even with a growing market share it’s curtains for Bing, given the huge fixed costs. “As far as I can tell, it’s still not breaking even.”

Ouch!

By the way, Thiel sold semantic search engine Powerset to Microsoft for upward of $100 million in 2008 to help it, you know, get ahead in search.

Way to insult your money-bearing hosts!

Then, moderator Vivek Wadhwa harangued the panelists from Google, Microsoft and Blekko in the session “Who Will Win the Spam Wars?”

And they say I’m a snarky moderator! Wadhwa is snarktastic!

Wadhwa did not like any of it–not crappy content sites that sully Web search, not the efforts the companies were making to fix things, not the vision the trio had of the future.

And, by the way, Microsoft was not ever going to make money off all the company’s efforts.

Way to insult your hosts! I like this event!

Of course, what everyone was interested in was a smackdown between Google and Microsoft, given that the search giant accused the software giant of stealing its results today.

In an excellent, if exhaustive, post by Search Engine Land’s Danny Sullivan, Google said Bing was cheating by lifting its search results, which Google said it had proved via a “honeypot” sting operation.

“I’ve spent my career in pursuit of a good search engine,” Google’s Amit Singhal told Search Engine Land. “I’ve got no problem with a competitor developing an innovative algorithm. But copying is not innovation, in my book.”

The very presence of the word “honeypot” in any story about search algorithms is superb, in my book, even though this “controversy” is pretty much a he-said-he-said geek-off.

Google’s Matt Cutts kept up the cheater pressure at the Bing event, in a short debate with Microsoft’s Harry Shum, who was not having any of it.

“It’s not like we actually copy anything,” he said.

Translation: Actually, we do borrow, just like Facebook’s Mark Zuckerberg did to the Winklevii, resulting in a social networking behemoth that will soon take over all search and make this whole debate moot.

Microsoft is rubber, Google is glue. And Facebook, which was not present at the search event, is the real sticky honeypot.

Demand Media Says It's Getting Along Just Fine With Google, Thank You Very Much

Peter Kafka — Thu, 27 Jan 2011 11:00:02 +0000

So the first wave of investors has taken a look at Demand Media, and they’re buying: The “content creation platform,” as the company likes to describe itself, closed at $22.65 yesterday, up 33 percent on its first day of trading.

Again, be wary of reading too much into any stock’s performance on any given day. But it seems safe to draw at least one conclusion: Investors aren’t freaked out about Demand’s symbiosis with/dependence on Google. Even after a puzzling blog post from the search giant last week.

The post, written by Google engineer Matt Cutts, defended the search engine’s performance against a chorus of criticism. But it acknowledged that Google was paying attention to complaints about “content farms and sites that consist primarily of spammy or low-quality content” clogging its search results.

Lots of people logically assumed that Google/Cutts was talking about Demand, although the post never mentioned the company by name. And if Google, which supplies 28 percent of Demand’s revenue and a big slug of its traffic, has a problem with Demand…

But Demand CEO Richard Rosenblatt insists that Cutts wasn’t talking about his company at all. In fact, he says, Demand and Google are getting along just great, in a relationship that pays out real dividends for both parties. It looks like investors believe him.

I chatted with Rosenblatt about the Google post, and the companies’ relationship, yesterday at Demand’s New York outpost. Here’s an excerpt from our conversation:

Peter Kafka: Do you think that Google post was directed at you in any way?

Richard Rosenblatt: It’s not directed at us in any way.

Did you talk to them about that?

I can’t comment on that.

Okay. But they wrote this post, which talks about content farms, and even though you say they weren’t talking about you, it left a lot of people scratching their heads.

Let’s just say that we know what they’re trying to do. Last year, they put out three major changes. They put out Mayday–that was going specifically after spammers and low-quality content. Our traffic increased when they did that. The reason why is our content is being scraped and stolen, [because we're] the largest content producer. So they’re looking for original, non-duplicated, human-made content. That’s all our content. So if they were targeting us, you’d also see Wikipedia, About.com, Wikihow, every person that makes more than a few dozen articles….Our traffic went up.

Second one: They did something called Caffeine, to increase the [search] index. Our traffic went up.

They then did Google Instant. Our traffic went up.

So the three things [Cutts] talks about in his blog post did not adversely affect us. You can draw your own conclusions.

The post talks about going after spammers and content farms. But when you guys think of content farms, you don’t think that means Demand, right? You’re thinking of people who take my copy or your copy, and cut and paste it, and tweak it enough to fool Google.

He’s talking about duplicate, non-original content. Every single piece of ours is original. Written by somebody. And I understand how that could confuse some people, because of that stupid “content farm” label, which we got tagged with. I don’t know who ever invented it, and who tagged us with it, but that’s not us…We keep getting tagged with “content farm”. [Ahem.] It’s just insulting to our writers. We don’t want our writers to feel like they’re part of a “content farm.”

So can you sum up your relationship with Google today?

This is why our partnership with Google makes sense. 1) We help them fill the gaps in their index, where they don’t have quality content. 2) We’re the largest supplier of all video to YouTube, over two billion views and 3) we’re a large AdSense partner. So our relationship is synergistic, and it’s a great partnership. And it’s a partnership that we’re excited to continue to expand.

Working With AirPrint

Walter S. Mossberg — Wed, 26 Jan 2011 23:11:52 +0000

How does Apple’s AirPrint work? And what new things would I have to get to make it work?

AirPrint allows certain apps on an iPhone or iPad to wirelessly print to locally networked printers. Officially, it works only on Hewlett-Packard’s new line of networked printers, which use a technology called ePrint. However, various programs have popped up for Macs and PCs that, when installed on a computer on your network, allow AirPrint to work with existing printers that are connected—physically or via a network—to those computers. One example I have tested successfully is Printopia, which works on Macs and is at http://bit.ly/dfjAsl. Others can be found by searching for “airprint for windows” or “airprint for mac” in a search engine. Note that you only need to install a small utility program on your computer, and nothing new gets installed on the iPad or iPhone, as long as you have the latest operating system for those devices.

Is there an external hard disk or other device other than online storage which will back up a usable copy of my entire computer complete with software programs and data? I am basically looking for a usable mirror image which would be available to load on another machine if the current one fails. I am not networked.

You can certainly use an external hard drive for this without having a network, but the key is the backup software. For Windows computers, one popular choice is Acronis True Image Home, though there are others. If your computer is a Mac, the easiest choice is the built-in Time Machine backup software.

You can find Mossberg’s Mailbox, and my other columns, at the All Things Digital website, http://walt.allthingsd.com. Email mossberg@wsj.com

Mobilized Offers Some New Year's Resolutions for the Mobile Industry

Ina Fried — Tue, 28 Dec 2010 15:00:48 +0000

While I’m not privy to their actual New Year’s resolutions, here’s my list of what I imagine is making the lists in Cupertino, Espoo, Mountain View, Redmond, Seoul and elsewhere. To be clear, this isn’t my opinion on what anyone’s resolutions should be, it’s just my summary of what they actually seem to be.

Palm: Stay the cool kid at Hewlett-Packard, so it’ll keep giving us lots of toys and not merge the smartphone acquisition into the PC unit. Release that tablet we’ve been working on and get our phones out of the clearance section of the stores. Remember to include “and printers” on all our slides when asking for more money.

Microsoft: We were going to copy and paste from last year’s resolutions, but it turns out we can’t copy and paste yet. So, that’s resolution No. 1. But since we’re going to solve that in January, we’ll move on to some other ambitions. Let’s see, open up to more developers, convince developers we’re worth their time, add features, support more networks.

Hmm. Last year’s “Try not to suck so much” is starting to seem easy by comparison.

Research in Motion: Learn some new ways of saying “Everything is great,” so it doesn’t get too repetitive in public speeches. Meanwhile, keep shaking things up behind the scenes. Buy a few more companies. Get some apps for that PlayBook. Find some more really big countries that the other people are ignoring and sell them a boatload of BlackBerrys.

Samsung: Keep going with this whole Galaxy thing–it worked to the tune of about 10 million phones this year. Try to convince Google phone king Andy Rubin to get a tattoo that reads “Galaxy S smartphone.” Remind the carriers that they really did agree to market all our phones that way.

HTC: Good thing we went Android a couple years back, but now we’re kind of glad we didn’t give up on Microsoft. Now, we have to figure out how to convince them to let us customize Windows Phone 7.

Motorola: Keep telling Verizon and Google that they’ve hurt our feelings and see what other perks we can get via guilt. Hey, it worked well with that tablet, didn’t it?

Apple: We are already perfect, so where do you go from there? Follow a magical 2010 with an even more magical 2011. How’s that?

What else? Let’s see. Okay, here’s one: Keep trashing smaller tablets until the day we come out with one.

Google: Release six or seven more versions of Android. Rename “Nexus Tablet You Should Have Made” to something less insulting to the hardware makers. Travel to foreign countries and discover more desserts, because we’re running out of code names for the next version of the tasty mobile operating system.

Nokia: Ship something to the U.S. so they’ll stop making fun of us and realize that we actually do make smartphones. Speaking of shipping, we really should ship some of these products we’ve been talking about for years. Most people are starting to think “Meego” is just a code word we use when we don’t know what to say.

Verizon: Stay on Steve Jobs’s good side. Print iPhone posters on the back of all those Droid billboards from last year. Release a whole bunch of LTE phones, so that the iPhone shelf isn’t lonely in the stores.

AT&T: Work on next-generation networks using that spectrum we picked up from Qualcomm. Talk about how we really love the other non-iPhone smartphones and actually mean it this year, because we have to.

T-Mobile: Keep talking about how we can just keep making the current network faster, while trying to convince the feds to let us have some more spectrum. Make more of those commercials making fun of AT&T. They are funny and it’s so much easier than having to deal with Catherine Zeta-Jones. And lots of Android, along with some tablets too.

Sprint: Find a way to remind people that, while we still don’t have an iPhone, we do have a next-generation network up and running, complete with phones and data devices. Add a 4G tablet or two to the mix. (Hey, Jon Rubinstein, is that PalmPad ready yet?)

Microsoft "Happy" With Windows Phone 7 Sales

Ina Fried — Wed, 08 Dec 2010 20:26:46 +0000

Windows Phone 7 has been on the market for a month now, but Microsoft has steadfastly refused to give out any concrete sales numbers.

Onstage at D: Dive Into Mobile on Tuesday, Microsoft Vice President Joe Belfiore told Walt Mossberg that it was just too soon to give the numbers. (Mind you, Microsoft hasn’t had a similar problem touting figures for its equally new Kinect product.) In a backstage interview, Belfiore again declined to give specifics, but did say that the company is pleased with the phone sales figures, even if it won’t quantify them.

“We’re very happy with the rate of sales given the fact we’ve taken such a significant reset from Windows Mobile to a brand-new Windows Phone,” Belfiore told Mobilized after his onstage appearance. “We need people to get reacquainted with what we’re offering.”

In the video portion of the backstage interview, embedded below, I tried to pin Belfiore down a little further, asking whether Steve Ballmer smiles or winces when he sees the numbers.

“I think we’re all feeling pretty good,” he replied.

Belfiore also confirmed that a software update early next year (the same one that will bring copy and paste) will pave the way for Sprint and Verizon to also start selling the phone. Microsoft had to make a bunch of trade-offs in order to get the product out this year–one of which was delaying support for CDMA networks. As a result, the phone is only available in the U.S. on AT&T and T-Mobile.

“Having Windows Phone on Verizon and Sprint will be a very important thing,” Belfiore said. “There are a large number of users on those networks that like the service they are getting from their carriers.”

[ See post to watch video ]

Google's Andy Rubin Gives a Flash of Tablet Future

Ina Fried — Tue, 07 Dec 2010 01:33:10 +0000

Although Andy Rubin’s keynote at D: Dive into Mobile is scheduled for just before dinner, expect to hear a lot of talk about dessert. On the menu are Froyo, Gingerbread and perhaps even a hint of Honeycomb.

Google did release a couple of tasty treats already on Monday–announcing plans for the Samsung co-developed Nexus S as well as the release of Android 2.3 (Gingerbread). But I hear the cookie jar isn’t quite empty yet.

In between sugary snacks, Kara Swisher and Walt Mossberg will pepper Rubin on the many issues facing Android and the wireless industry. Mobilized will have live coverage of the session at this spot beginning around 6:45 pm PT.

Liveblog

6:37 pm: The crowd is still settling into their seats here at the Ritz-Carlton San Francisco, the swanky home to the inaugural D: Dive Into Mobile.

6:40 pm: Lights dim. Kara Swisher and Walt Mossberg take the stage. “My husband, Walt Mossberg, and I would like to welcome you to this intimate dinner,” Swisher quips.

6:42 pm: Ironically, the crowd was asked to silence their mobile devices, but Kara says they should just feel free to leave them on.

6:44 pm: It’s Rubin time (and he has brought a satchel of goodies with him).

Rubin is asked about the Nexus One and why it didn’t shake up the business model. “We bit off a little more than we can chew.” Rubin says that they were hoping for a model more like that in Europe, where people can pick a phone and then separately pick service, typically at retail stores like Carphone Warehouse. “We were trying to do that model in the U.S. and only do it online.”

6:46 pm: Kara: So have you given up on that business model?

Rubin: With Nexus S, which is the thing we announced today, we still have that notion of an unlocked phone. But we are not selling it ourselves, but through traditional channels, in this case Best Buy.

6:48 pm: Walt: How is Android doing?

Rubin: Android started as an eight-person start-up. “During that time at Google we obviously staffed up.” Now there are 172 different phone models using Android after the OS was launched two years ago with one, the T-Mobile G1.

Rubin credits the quality of the software and the open nature of it.

6:49 pm: Walt: I notice more and more they are taking on the personality of the carrier, not Google, not the handset maker. There are lots of what I would call craplets. Verizon, for example, swapped out Google for Bing. Is there a danger it is being taken over?

Rubin: That’s the nature of open. That’s actually a feature of Android.

He takes a swipe at Windows Mobile, saying that the alternative is a commoditized world where all the phones have to have a start menu in one place and all the icons have to be tiles.

6:54 pm: Kara: Do you consider yourself the Microsoft of phones in that regard?

Rubin: No. We’re probably more like the Linux of phones, and that’s a true statement.

Walt: You mean hard to get drivers for, only for geeks, no real consumer would buy it?

Rubin: No, I think we’ve already proven that wrong. Bad analogy.

6:55 pm: Discussion about all the crapware that comes on many phones.

Rubin: The consumers are voting and the consumers are voicing their opinions.

6:56 pm: Rubin has some relatively nice things to say about the iPhone.

“I think everybody is embracing the iPhone. They are pretty open.”

Rubin says that most developers actually are having a pretty easy time getting their apps approved by Apple.

6:57 pm: Kara: How do you consider Apple as a competitor?

Certainly they make great products, Rubin says–robust, solid, good user experiences. A lot of consistency across applications. More recently I see them getting involved in the other end of the spectrum–services like a bookstore, the app store.

6:59 pm: Walt: What about Apple’s massive data center? That’s another area of competition for you guys.

Rubin talks about the power of Google’s ad-based model, which allows the core advertising to fund all kinds of applications.

Walt: Do you think Apple has the DNA to do this?

Rubin: “My assumption is Apple is a company that learns from its mistakes.”

7:01 pm: Kara and Walt: Are you profitable? Is Android profitable? Does Android make any money?

Rubin: We’re making money on the advertising that’s generated through Android.

Walt: Are you profitable if it was broken out as a separate business?

Rubin: Yes. [Wow. I'm curious about the math, but maybe if you add all the searches on Android-based devices.]

There’s no way I would have ever been profitable as a start-up. I probably wouldn’t have made it as a separate company.

7:06 pm: Walt: How do you see the rest of the competition beyond Apple?

Rubin: I don’t think it’s ever going to be just two [Apple and Android]. There’s a lot of innovation and a lot of ideas out there.

Rubin says there is a fundamental advantage to Android and iPhone since they are new and designed from the ground up.

He notes even Windows Phone 7 has legacy code from the original Windows Mobile from way back when.

“You just have this package of stuff that was invented before the Internet,” Rubin says. “When the architects built that product, they didn’t have the Internet in mind.”

7:08 pm: Walt: Is there anything you do like about Windows Phone 7?

Rubin: It was a big bet. They struck upon that notion of the centerpiece of the main tiles. It’s a good 1.0 product. It does look different and it does look unique. It’s solid. I’m not the predictor of being successful.

He says if he were to give advice to Microsoft, he would suggest that it give more freedom to carriers and phone makers so the devices don’t look the same.

Kara: Have you gone to Finland to woo Nokia?

Rubin: I haven’t been to Finland.

Walt: Forget Finland, have you tried to convince Nokia?

Rubin just laughs (a-ha).

7:12 pm: Kara: The discussions with Nokia–talk about them in detail.

Rubin: The company has new leadership [referring to CEO Stephen Elop]. They are evaluating lots of alternatives. I’m open-minded and a big proponent of Android.

Rubin again declines to talk about any meetings he may have had.

7:14 pm: What about the challenge of iconic products like RIM?

Rubin: Talks about the challenge of legacy and points out Motorola had that problem when it became overly dependent on the Razr. Then, “they bet the company on Android,” he points out.

Rubin said RIM is doing the right things–acquiring assets like QNX and DataViz to build a more modern operating system.

7:16 pm: Walt points out that RIM will be here Tuesday–PlayBook tablet in hand.

7:16 pm: Back to the discussion about persuading companies to use Android.

Rubin: If it’s good–and we all believe that it’s good–everybody can use it.

“You don’t need to be a partner of Google to run Android.”

7:17 pm: Walt asks about tablets. Are they exciting to you? Are they important to you? Can they replace laptops for some people?

Rubin: I think what is going on in tablets is interesting. It’s fundamentally changing the model of computing interaction.

It is much more physical. You touch it. You feel it.

7:19 pm: What changes in the paradigm? It’s not a laptop. It’s not a phone.

Rubin points out that we used to have PDAs, but the cellphone eventually replaced it. The tablet is a sort of in-between device so the use case is less clear. You might definitely have it on the couch, but maybe not on the subway.

7:21 pm: Walt: What makes it more interesting and more immersive? There is something different there?

Rubin: If you do a good job, what you’ve done is make it a reflex. Like a car. You learn how to drive and you can drive almost any car. You don’t get distracted by things. That’s the result of many, many years of evolution. That’s true of any consumer product. They become almost like second nature for you.

7:24 pm: Kara and Walt ask about privacy.

Rubin: There is nothing in open source Android OS that sends keystrokes or what applications you use to Google.

He encourages people to look at the source code.

Walt: There are Google services that do collect certain things?

Rubin: Yes, like on other platforms. But he encourages people to read the company’s privacy policy.

7:27 pm: How do you overcome the perception that Google wants to collect more information than the others?

I think you just have to be transparent. You have open source–be inspectable. Any other interpretation is either FUD or just people who don’t understand.

7:28 pm: On to the goodie bag. Rubin pulls out a Nexus S. Says it is his personal device.

Kara: Oh good. She grabs it and pulls it close to her.

Now Rubin is showing the features, screen, etc. He’s talking about the Near Field Communications technology that is actually printed inside the back of the case. NFC allows a phone to scan specially printed tags.

Walt: Is that what sends all the information back to Google?

Rubin: Laughs. Goes back to demoing NFC and showing the Nexus S scanning a tag, which sends a URL for a video of the Nexus S to the phone, which then starts playing.

7:31 pm: Rubin talks about the applications: Buying coffee, getting coupons.

What we are hoping is third-party developers create a lot of cool apps. Devices can also use NFC to exchange contact info between two devices as well, kind of like beaming in the old Palm days.

7:32 pm: Rubin is talking abut the Nexus strategy.

To give a “Pure Google” phone. Google works with the hardware maker to take maximum advantage of Android’s features.

7:35 pm: What’s new with Gingerbread?

We added a garbage collector. Added broader voice over Internet Protocol support. Can cut, copy and paste without a trackball.

7:36 pm: Walt: What about video calling? I know there are third-party apps that do that. It seems like a natural thing that it belongs in the phone function.

Kara: FaceGoog or GoogleTime.

Rubin: There’s a whole bunch of software engineers hitting their keyboards back in Mountain View. If consumers want it, we’ll add it. [He strongly hints that it is coming, points out there already is Google video chat for PC.]

7:38 pm: Rubin reaches into his bag of tricks again. Pulls out a prototype Motorola tablet to show a forthcoming version of Google’s mobile map application.

7:38 pm: Shows the improved 3-D abilities and new panning and zooming options. What we are showing off here is some pretty cool performance.

“It will be available for cellphones in a matter of days,” Rubin says.

What allows the new presentation is that maps are no longer a series of tiles, but rather vector graphics.

7:40 pm: Vector data is smaller and more efficient, so users can load data in case they go offline. “You could load a whole state,” Rubin says.

This app runs on Android only for now, though it will work on tablets and phones.

Walt: What about PCs?

Rubin: That would be a natural extension.

7:41 pm: What version of Android is running on that tablet?

Rubin: Honeycomb [the next version of Android, due out some time next year]. There are no buttons on the Motorola tablet. He’s showing his personal email again.

7:43 pm: More on Honeycomb: We added new APIs to Honeycomb that allow an application to split its views to multiple views. On a a tablet they can be side by side, while on a phone they might be one after the other.

7:46 pm: On to Q&A.

7:46 pm: What about the Chrome OS team? What’s the delineation between the two?

Rubin: That’s a good question. Google was born on the Web. “I don’t think it would be doing its job unless it reinvested in the Web.”

But evolution of the Web had stagnated a bit, prompting Chrome. “It’s kind of slowed down a bit.”

Apps vs. Web?

There’s no need to argue. We’re doing both, Rubin says.

7:50 pm: What are the plans for the Android team to focus on the enterprise?

We did a little bit, Rubin says, but he likens it to baby steps. Support for VPN and some secure browsing. Gingerbread has some added features like remote wipe. Each release you will see more and more.

7:51 pm: App discovery. What are your plans?

Rubin: This is all evolving. The Android market is evolving as well. Gingerbread allows “related applications.” We are always adding features.

As a search company, if we can’t help you discover apps, I think we have a problem. We should be very easily able to organize a few hundred-thousand apps.

7:53 pm: Question about mobile payments; What is Andy Rubin’s vision? Groupon?

Rubin: I think there is a lot of opportunity. It is not an opportunity that is going to be seized by one company. Today Android does carrier billing integration, so you can put apps on your carrier bill. Creates an efficient micropayment option.

With Nexus S having added gyroscope capability, can see things from even within a store. Should help make, for example, better coupon apps.

7:57 pm: Android on TVs?

Rubin: That’s exactly what Google TV is. It is Android running on a set-top box. The first versions of that are running an Intel processor.

Have demonstrated the same app can run on both a three-inch screen or a flat-panel TV.

People are building all kinds of things. Refrigerators, ovens, automotive. Rubin says the nice thing about open source is that he and Google don’t have to be involved in every use. “We knew what to do to make it scale as widely as possible.”

7:58 pm: Question about carrier data plans and pricing.

Rubin: Average usage on an Android phone is 440MB a month. Rubin points out we are at a bandwidth crunch, but that it tends to be a cycle. New networks tend not to be overwhelmed by demand at first, but then the demands grow. Then new networks come along.

How should OEMs try to differentiate?

Rubin: I think HTC has done a really good job with Sense. Motorola has Blur. People are really differentiated.

Rubin says he often hears complaints about fragmentation. “Fragmentation” is the wrong word. Different phones do things differently, but that’s differentiation. Basically the apps are still compatible, Rubin says.

8:04 pm: Is Android too clunky? Will we see a sea change where Android really gets more user friendly?

Rubin: I would probably characterize Android today as an enthusiast product for early adopters–or wives of tech enthusiasts.

8:05 pm: Rubin says the company made some concessions that led to “geeking it out.” But then there are apps that offer easier customization and personalization.

8:07 pm: Walt points out places where it requires an extra step to do things like compose an email, while the iPhone does it in a single step.

Rubin: Yep. We get it. You will see the fruits of that investment in the tablets first and then in the phones. It’s going to get better. Honeycomb will be a good start

8:08 pm: Applause and they exit stage. ‘Night.

Windows Phone 7 Update Is No iPhone Killer

Ina Fried — Wed, 01 Dec 2010 22:09:42 +0000

Since it is bubble-bursting Wednesday here at Mobilized, let me assure you that the forthcoming update to Windows Phone 7 is neither “massive” nor an iPhone killer, despite some reports to the contrary.

On the other hand, the software update, which could come as early as January, will add two things that are very important for Microsoft. First and foremost, the update will pave the way for Windows Phone 7 devices that work on Sprint and Verizon’s networks. That’s important because Microsoft is already fighting an uphill battle and doesn’t need to lose potential customers just because its phones don’t work on their carrier of choice.

The second key feature is copy and paste. While not the biggest deal for many customers, it is an omission in Windows Phone 7 that early adopters and reporters have given Microsoft plenty of grief about. Adding this feature should end that and put another tick in the feature check box for those comparing Windows Phone 7 side by side with iPhone and Android. (Now it just needs full multitasking, visual voicemail and a couple of other things.)

Officially, Microsoft is saying only that the update is due “in early 2011″ and will be the first of many regular updates to the operating system.

So how is Windows Phone 7 selling? It’s a little early to say definitively. There have been a couple of reports suggesting slow sales, but they are also based on very small data sets. For example, British phone retailer Mobilesplease says it is seeing Windows Phone 7 being outsold 15 to 1 by Android and 3 to 1 by Symbian-based devices. However, those numbers are based on sales data covering just a couple thousand phone sales.

Enthusiast site WMPoweruser tried to suss things out a bit by measuring how many Facebook activations there have been for Windows Phone 7 and came up with a figure of around 135,000. (Facebook support is built in to the operating system, but not all users choose to link their Facebook account to the phone). There’s also the fact that both T-Mobile and AT&T are offering “buy one, get one free” promotions on Windows Phone 7 devices. That could be a bad sign, but this is the holidays and carriers tend to like getting two users in a household and are willing to put some marketing money behind those efforts.

An AT&T spokesman, meanwhile, told Mobilized that the company has been pleased with Windows Phone 7 sales thus far, though neither he nor Microsoft would go into any specifics.

So what does all this mean? It’s hard to say. It’s clearly not a home run, with the phones selling so fast that stores can’t keep them in stock. At the same time, it is probably not the Kin-scale flop that some predicted either. (I know that doesn’t narrow things down too much. If anyone out there has more data, I’m all ears.)

Also of note, as of Wednesday there is one more Windows Phone 7 device to consider during these holidays, though you will have to go online or to one of a handful of Microsoft retail stores to find one. Dell is ready with its previously shown Venue Pro device. The rugged phone, which runs on T-Mobile’s network and features a vertical slide-out keyboard, will come in 8GB and 16GB versions.

The Venue Pro (seen above) is getting the most aggressive pricing of the early Windows Phones, starting at just $99 for the 8GB version when bought along with a new two-year contract. Those upgrading will have to pay $199, while it will sell for $449 without a contract at all. The 16GB version is priced $50 higher in all cases.

Countertrend: H-P Says Please Print Often

Katherine Boehret — Tue, 29 Sep 2009 23:18:02 +0000

If your company makes printers but general trends are leaning toward using less paper and moving digital content to e-readers and smartphones, what can you do? Hewlett-Packard’s solution is to find new ways to get people to print more.

The $399 H-P Photosmart Premium All-in-One with Touch-Smart Web (hp.com/go/touchprinting) will print, copy, fax and scan like other all-in-ones. But it connects to the Internet using built-in Wi-Fi and displays customized Web applications on its 4.33-inch touch screen. These apps are designed to promote printing in any way possible, including photos from Snapfish, Sudoku puzzles, movie tickets from Fandango, coupons, maps from Google (GOOG) Maps, coloring-book pages and news articles—all without using a computer.

[ See post to watch video ]

The print apps are part of the new H-P App Studio, H-P’s (HPQ) answer to the flurry of app stores—Apple’s (AAPL) App Store, RIM’s (RIMM) BlackBerry World, Android Marketplace, Palm’s (PALM) App Catalog and Microsoft’s (MSFT) Zune Marketplace—that ease the process of downloading onto mobile devices. A “Get More” icon on the printer’s touch screen presents descriptions of available apps. There are currently 15 available for download onto your printer, and more will be added in coming months.

The Photosmart All-in-One connects to Web apps that promote printing of everything from photos to tickets.

This printer is designed to work with more than just the H-P App Studio. A downloadable tool called the H-P Photo Print Gadget installs on computers running Windows 7 or Vista (not Windows XP) so people can drag and drop photos to it for printing. PlayStation 3 owners can capture and print screen shots as evidence of their game success. And a long-available free app in Apple’s App Store called H-P iPrint Photo lets iPhone and iPod Touch owners send photos to this and other H-P printers.

The goal of this product is obviously to get people to print more, and in my case, it worked. I used more paper in a week of testing the Photosmart Premium All-in-One than I normally print out in three weeks at my office. The printer quickly churned out dual-sided pages with photos in rich colors.

But the concept of adding apps to a printer while also asking people to become more paper-reliant seems like one step forward, two steps back. I could see this concept working on a thin, stylish printer that could fit neatly on an entryway table, making it a cinch for people to grab maps, movie tickets and coupons on their way out the door. But this is a large, all-in-one machine that takes up some serious space.

And if this all-in-one is truly meant to work without a PC, it should do a better job of letting you interact with pages, like zooming in on a document to preview before printing. In the current document preview screen, the text is too small to read. Likewise, the Google Calendar app printed a nice one-page calendar month view, but I couldn’t zoom in on the print preview to see specific appointments. This forced me to print the page to see its contents, using more ink and more paper.

Other apps are shamelessly begging users to press Print. A Toys and Crafts app made by H-P itself includes paper dolls with cut-out clothes that can be snipped and folded to stay on the doll’s form. For the doll’s face, kids are encouraged to use a photo of themselves that–surprise, surprise—they can print using their all-in-one.

Coupons.com supplies two apps—one for coupons and one for recipes. I browsed through 87 product coupons in my ZIP Code and marked those that I wanted to print using a small check-box on the touch screen. Pressing “Print” compiled three coupons on one piece of paper. Recipes from Coupons.com printed with brightly colored photos of the end result; I’m looking forward to following one for Curried Chicken Salad.

For now, the Google Maps app isn’t ready for prime time: It prints only maps, not directions. H-P says it’s planning to add directions but wouldn’t say when. And a Nickelodeon app couldn’t load on my printer. Some apps took from 10 to 30 seconds to load—precious time when you’re running out the door.

One of the smartest apps, Tabbloid, lets people assemble a personalized tabloid-style print-out of news from a variety of sources like Daily Kos for politics and FanHouse for sports. But this assembling must be done on a computer, thus negating this printer’s no-PC approach. I chose from a list of 10 topics including automotive, celebrity, politics and sports and created a printable Tabbloid that, with one click, was sent wirelessly to the corresponding app on my printer. I printed it out to read during my commute.

I liked using the Photosmart Premium All-in-One’s generous screen for touch gestures like flicking left-to-right through a carousel of icons that represent apps. An on-screen keyboard appeared when I had to type in passwords for things like my Snapfish account.

H-P says it will introduce other products with TouchSmart Web capability and access to the HP App Studio, and one hopes these products will include low-end printers rather than expensive all-in-ones. The apps on the H-P Photosmart Premium All-in-One with TouchSmart Web are user-friendly, but I’m not convinced they’ll incite people to print more things more often.

Edited by Walter S. Mossberg.

Write to Katherine Boehret at mossbergsolution@wsj.com

Orange You Glad the iPhone’s Coming to Vodafone?

John Paczkowski — Tue, 29 Sep 2009 18:00:33 +0000

[ See post to watch video ]

Palm Throws in the Towel on iTunes Synch

John Paczkowski — Tue, 29 Sep 2009 15:01:05 +0000

Palm has begun rolling out webOS 1.2.0, a minor point release to its new flagship operating system, which boasts some 70 improvements, among them support for e-commerce in the App Catalog, improved copy/paste, support for over-the-air-purchases from Amazon (AMZN) MP3 and the ability to download files from the Web browser.

Notably absent from this update, however, is the reenabling of iTunes synchronization, which Apple (AAPL) spannered when it released iTunes 9.0 earlier this month. Seems that Palm (PALM) was either unable to develop a way to restore this feature or has thought better of doing so after the USB Implementers Forum took issue with the manner in which it was doing it.

Apple's iTunes 9 Makes it Easier to Share, Organize

Walter S. Mossberg — Thu, 17 Sep 2009 01:04:03 +0000

Apple’s iTunes program is one of the most popular software products in the world. The company says hundreds of millions of copies of iTunes have been downloaded, far exceeding the 220 million iPod music players it has sold. That’s because many people use iTunes to organize, play and buy music and videos on their computers, or to burn music CDs, even if they don’t own iPods or iPhones. Ironically, the vast majority of iTunes copies are on Windows PCs, not Apple’s own Macintosh computers, because Windows machines are much more numerous.

[ See post to watch video ]

Last week, Apple released its ninth major version of iTunes — which first came out in January, 2001, before the iPod even existed — and I’ve been testing it. This release is the biggest overhaul of the familiar program in recent years, with improvements in the look and functionality of each of the software’s three main portions: the media jukebox, the built-in store and the synchronization features that move media and applications to and from iPods and iPhones.

In my tests, performed on multiple Windows PCs and Macs, iTunes 9 worked as advertised, and I found it to be less cluttered, more intelligent and easier to use than the prior version. It synced music and videos properly for me using both an iPod Nano and an iPhone. It’s available as a free download at apple.com/itunes.

To me, the two biggest new features in iTunes 9 are something called Home Sharing and a new, easier way to organize the apps on an iPhone or iPod Touch.

For years, iTunes users have been able to wirelessly stream music from nearby computers running iTunes whose owners chose to share their music. But Home Sharing takes this one step further, allowing users to actually copy the song files from one computer to another.

Right inside iTunes, you can simply peer into the shared library on another computer set up to allow this, and then select the song you want and drag it into your own library. It doesn’t delete the original from the other computer.

In my tests, this worked perfectly with music, as well as TV shows, movies and audiobooks, and it worked between any combination of my PCs and Macs. You can even configure Home Sharing to automatically transfer to your library new media purchased on another shared computer.

But Home Sharing has limitations. It only works with a maximum of five computers. These computers must be on the same local network, not connected over the Internet. And they must be the same computers authorized to play copy-protected media you buy from Apple.

With 75,000 apps available for the iPhone and iPod Touch, it has been easy to download so many that your device becomes cluttered, with numerous icons scattered among numerous screens in a manner that isn’t optimal. There’s a way to move them around, or delete them, right on the device, but it’s clumsy, partly because you can’t see all the screens at once, and partly because it’s difficult to move an icon from a location on one screen to another location several screens away.

The new iTunes lets you organize your iPhone's screen right on your computer

Now, in the new iTunes 9, when you plug in your device, the software displays an exact visual representation of your iPhone or Touch screens right on your computer, and allows you to rearrange them with your mouse. When you disconnect, the new arrangement is retained on the phone. It worked fine for me.

In iTunes 9, you also can create up to 12 automated “Genius Mixes” from your personal music library — essentially personal radio stations consisting of songs iTunes considers to be related, that play on and on. I enjoyed this feature, and found it generally made good choices.

There are also a number of small visual improvements throughout the program. In the jukebox, for instance, you can now locate all songs by a particular artist using a Column Browser — an optional left-hand column that lists the artists.

In the store, categories like music, movies and TV shows are now arrayed across the top, with drop-down menus for genres. The store also is generally better organized, with richer graphics, more white space and easier navigation.

A small touch of social networking, not exactly Apple’s historic strength, has been added to iTunes. From inside the store, you can post a link to a favorite title to either Facebook or Twitter, though this of course serves Apple by encouraging others to buy the title.

You can now buy special albums, called “iTunes LPs,” that attempt to replicate the experience of old vinyl albums by including lots of extra material. For instance, for one such title by the Doors, iTunes delivered to me liner notes, digital scans of old posters and set lists, plus photos and video interviews. Another, called Mayhem, by the singer/actor Tyrese Gibson, includes just one song, but also a vivid digital comic book with voiced dialogue.

However, these iTunes LPs take up a lot of space on your hard disk — about half a gigabyte each for the ones I tried.

Overall, iTunes 9 is a nice improvement on a much-used program.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

What Book Will Amazon Delete Next?

Peter Kafka — Tue, 21 Jul 2009 12:11:39 +0000

Last week, Amazon acknowledged that it deleted some copies of “1984″ and “Animal Farm” from customers’ Kindles. So what book will be next?

I ask this because while Amazon has said it won’t repeat what it did last week, it hasn’t actually sworn off remote book-removal–or remote anything-removal, for that matter–altogether.

Which means the e-commerce giant can do it again.

On Friday, Amazon told me that it yanked the George Orwell novels from customers’ e-book readers because they were “illegal”–bootlegged copies it never should have sold in the first place. “We are changing our systems so that in the future we will not remove books from customers’ devices in these circumstances,” the company said in a statement.

See the problem? It’s the, big, gaping “in these circumstances” loophole.

I’m still holding out a tiny bit of hope that Amazon (AMZN) is never going to delete a book, or anything it sells its customers, ever again. And that its oddly worded nonpromise is just an oddly worded nonpromise.

But I’ve repeatedly asked Amazon PR folks to mollify me, or at least spell out the circumstances in which they would delete a book again, and I haven’t gotten any response. So I’m fearing the worst: Amazon reserves the right to yank books out of your Kindle, but won’t tell you why or when until it happens.

If you want to play devil’s advocate, you can note that other e-commerce companies have similar abilities. Apple (AAPL) has disclosed that it has a “kill switch” that allows it to remotely wipe out apps from iPhones, ostensibly for security reasons.

And theoretically, the ability to wipe out a rogue iFart app should be as disconcerting as the ability to make a book disappear–intellectual property is intellectual property. But it just doesn’t rankle in the same way.

What to do? Slate columnist Farhad Manjoo wants new legislation to tackle the problem. But even if you like that approach, it’s not going to happen anytime soon–our lawmakers have full plates these days. My suggestion: Demand that Amazon, Apple or whoever else has remote access to your gadgets spell out exactly when, if ever, they will forcibly take back what they sold you. Or don’t buy from them at all.

iPhone 3.0. It’s Finally Here

John Paczkowski — Wed, 17 Jun 2009 20:18:22 +0000

[ See post to watch video ]

New iPhone Is Better Model–Or Just Get OS 3.0

Walter S. Mossberg — Wed, 17 Jun 2009 18:00:38 +0000

Apple Inc.’s iPhone has been a smashing success, redefining the smart-phone market and creating a new hand-held computing platform that has attracted over 50,000 third-party apps, or software programs, in less than a year. With its nearly identical sibling, the iPod Touch, it has sold a combined 40 million units since June 2007, when the computer maker plunged into the phone business.

But the iPhone is drawing increasing competition from entrenched smart-phone makers anxious to emulate the upstart. The most significant of these is Palm’s (PALM) impressive new Pre, which is off to a good start with an estimated 100,000 or so units sold since it launched on June 6.

[ See post to watch video ]

So, like a shark, Apple (AAPL) must keep moving. This week, it is introducing two new products designed to consolidate and increase its position as the leader in this new generation of hand-held computers. I’ve been testing both and I like them a lot, with some minor caveats.

One of the new products is a refreshed model of the iPhone itself, called the iPhone 3G S. It looks the same, but offers more speed, more memory, more battery life, and a few new features, including video recording and a better camera for still photos.

The second is OS 3.0, the third version of the iPhone’s operating system, which comes on the 3G S and also can be installed on all prior iPhones and Touches. It includes a much longer list of added features, some innovative and some long overdue catch-ups to other phones. These include such widely requested capabilities as cut, copy and paste; systemwide searching; a wider virtual keyboard; and a feature called MMS that allows users to send photos and videos directly to other phones without using email.

Apple last week also made a bold business move to complement these new products. It decided to keep making the current model, the iPhone 3G, and to slash its price by 50%, to $99. That’s an unheard-of price tag for a pocket computer of this power and versatility, and gives millions of additional consumers a reason to choose the iPhone instead of a competitor.

In my tests, both the new phone and the new operating system performed well, with a few small exceptions. I believe the two strengthen the iPhone platform, make it likely the iPhone will continue to attract scads of apps, and are good for consumers.

But I also regard these changes as more evolutionary than revolutionary, and I don’t think this latest iPhone is as compelling an upgrade for the average user as the 3G model was last year for owners of the original 2007 iPhone.

Current iPhone owners can get an improved product by merely sticking with their existing phones and upgrading to the feature-laden new operating system, which is free (it costs $10 for iPod Touch owners), rather than shelling out at least $199 for the new iPhone 3G S. And many new iPhone buyers can opt for the $99 3G model, which is not only cheaper, but also greatly improved by the new OS 3.0.

On the other hand, power users will crave the new model’s much-better performance, battery life, storage and other features. And some will want the new model because, unlike the current model, it’s capable of handling a new cellular network feature that, in the next few years, will offer double the current data speeds.

The new, free operating system is available for download starting June 17. The iPhone 3G S will go on sale June 19 for $199 for a version with 16 gigabytes of memory, and $299 for 32 gigabytes of memory. Those memory capacities are double the amounts offered on the previous model last year at the same prices, and far exceed the built-in memory on most competing smart phones.

These prices are for new U.S. customers on the AT&T network, plus current owners who are eligible for what AT&T (T) calls a “standard” upgrade. If you already own an older iPhone, you could pay $200 more to upgrade, depending on how far along you are in your two-year service contract and how much you spend monthly. But AT&T, stung by criticism in recent days, has just decided to offer the lower, new-customer prices at launch to iPhone 3G owners eligible for upgrades at any time up to Sept. 30 of this year, even if they were originally told they’d have to pay the $200 premium.

Before I detail the new features and how they worked in my tests, let me state up-front what the new iPhone and its new operating system don’t deliver. The iPhone still lacks a physical keyboard. It still can’t run more than one third-party app at a time, as the Pre does. Its otherwise excellent Web browser still can’t play videos created in Adobe’s Flash software, which is widely used on the Web. And it still isn’t available on any U.S. carrier besides AT&T.

Also, AT&T won’t enable MMS until late this summer, even though dozens of other iPhone carriers in other countries are doing so immediately. And AT&T hasn’t set a date by which it will offer tethering, a new iPhone feature that allows the device to be used as a modem for a laptop. Other carriers in other countries are allowing this right away.

Here’s a rundown of the most important new features of both the new hardware and software, and how they performed in my tests.

The iPhone 3G S

Speed: To me, this is the most important feature of the new iPhone 3G S. In fact, the “S” in the name stands for speed. During my week of testing, the new model proved dramatically snappier in every way than my iPhone 3G. Its processor is 50% faster than in the prior model, and it sports a new graphics chip.

Applications opened much more quickly. Web pages loaded far faster. The camera was ready to use almost instantly. And I never once saw the occasional, annoying iPhone behavior where you strike a key while typing and it sits there, seemingly stuck, before you can continue.

Cellular-data speeds were about the same, but in repeated testing on different Wi-Fi networks, the 3G S racked up speeds 30% to 50% faster than on the 3G running at the same time on the same networks.

Battery Life: On my 3G iPhone, I usually could make it through the day, but it was often a close call, with the battery indicator winding up in the red. By contrast, the new model did much better, never hitting the red zone and rarely requiring interim charging at the office or in the car, even though, because I was testing it, I was pounding it much harder than usual, making more voice calls, playing lots of videos and music, trying numerous apps, constantly downloading email from two accounts, and syncing two calendars over the air.

Apple claims about the same talk time for the new model as on the old, and about the same Web-surfing time over the cellular network. But it says the 3G S gets about 50% more battery life when playing videos or surfing the Internet over Wi-Fi and 25% more time — an astounding 30 hours — for continuous music playback.

Memory: With the new 32-gigabyte model, I was able to store over 3,000 songs, more than 1,600 photos, 74 videos, 67 applications, 400 emails, nearly 1,000 contacts, months of calendar data, and dozens of documents, and still have 5 gigabytes left over—more than most phones offer out of the box.

Camera: The new model’s camera has a 3 megapixel resolution, up from 2 megapixels, and has autofocus and a feature that lets you tap the screen to change the focus to an object or person in the background of a shot. It still lacks zoom or a flash, though it does better in low light. It also has a macro feature for close-up shots. In my tests, all of this worked, but I didn’t think the pictures it took were dramatically better than those on the old model, and it can’t compete with phones like Nokia’s (NOK) new $700 N97, which has a 5-megapixel camera with zoom.

Video: The new video recorder worked well, even in low light, and lets you post videos directly to YouTube, among other places. You can also trim your videos right on the phone. This all worked well, but the videos aren’t high definition, and pale in comparison to those on the latest HD model of the popular $229 Flip pocket camcorder.

Voice Control: By simply holding down the new iPhone’s home button, you can dial contacts and control music playback by uttering voice commands. The phone will even tell you which song is playing. Like most voice-recognition systems, this one isn’t perfect. But it worked most of the time.

Compass: I don’t consider this important for most users, but it did work when I was walking or driving. It can orient maps in the direction you’re heading.

Small Touches: You can optionally turn on a new battery indicator that shows a precise percentage of battery life left. The screen has a new coating that resists oil and grease from fingerprints.

Downsides: The new phone crashed on me twice during my tests. Once, the voice-control feature killed the sound on the built-in iPod, requiring a reboot. But I couldn’t replicate this problem. Another time, the phone froze while downloading a TV show. Apple blamed this on a prerelease server issue, and it didn’t happen again.

iPhone Operating System 3.0

Copy, Cut and Paste: Apple is late with this common feature, but it’s the best implementation I’ve seen on a phone. In a text page, you just double tap on a word, and it is selected with little handles around it that let you expand or contract the selected area. Then, you just click on a copy icon that pops up over the selection. To paste, you tap elsewhere in the page, or even in another app, and a paste icon pops up. Click that icon, and the selected text is pasted in. It worked well in all my tests.

The feature works a bit differently for some Web pages, where you hold down your finger over an area and it selects a whole block of text, like a paragraph, but still has the handles that allow adjusting the selection. It also allows copying and pasting photos. You can also just select a word or a section or a whole page of text and delete it. And if you want to undo a paste, just shake the phone.

Some Web pages and third-party apps don’t yet support this feature, but most do.

Search: Before, you could search only in the Contacts app. Now, there are search features in Mail, Calendar, the built-in iPod and Notes. And there is a way to search the whole phone at once. You just hit the home button, slowly, twice, and a special search screen appears. Type in any phrase, and it brings up every instance in multiple apps.

This is another catch-up feature, but it works well. For instance, when I searched for the word “Phil,” it brought up songs by Phil Collins, a note about Philadelphia, calendar items mentioning people named Phil or Phillips, emails to or from people with those names, and contacts for people named Phil or Phillips.

In email, the search function will even find messages that aren’t on your phone but that are stored on the servers of certain email services. For instance, I was able to almost instantly find emails from two years ago stored on Google’s (GOOG) Gmail.

One downside — in email, search looks for words only in email headers, not in the body of the messages.

Landscape Keyboard: In older iPods, the only built-in program that supported a wider, landscape keyboard, which is better for thumb typing, was the Web browser. Now, you can turn the phone horizontally and use a landscape keyboard in the Mail, Messages and Notes programs as well.

Find My iPhone: If you belong to Apple’s $99 a year MobileMe service, you can now locate a lost iPhone on a map on any computer, send the iPhone a message saying how to return it to you, and cause it to emit a beep, even if the sound is turned off. I tested this and it worked well. You can even remotely wipe all your data off the phone.

Voice Memos: The OS includes a Voice Memo app that lets you dictate reminders or other messages, and then edit and email them. I found it worked well.

Navigation: Another catch-up feature, turn-by-turn navigation with voice prompts, is also now supported. I tested this with a third-party app called Gokivo, and it did OK, though the developer admits to a prerelease bug I encountered.

Auto-Authentication: In the new OS, the iPhone can remember your log-in credentials for commercial Wi-Fi hotspot services, so you don’t have to enter them again and again. Unfortunately, in my tests with the AT&T Wi-Fi service, this failed repeatedly in several Starbucks (SBUX) shops. Apple blames a glitch in my prerelease phone’s SIM card.

Push Notification: To make up for its lack of multitasking, the new iPhone OS has a feature where third-party apps can notify you of new events, like a sports score, or a new invitation to an online game. I tried this with a game called TapTap Revenge, and it worked fine.

Stocks: The built-in stock application now has much more detailed data, including market cap, news headlines and price/earnings ratio for each stock.

MMS and Tethering: I couldn’t test these useful features because my tests were all done on AT&T, which hasn’t rolled them out.

Minor Touches: You can now move an icon among screens with one continuous motion, instead of stopping at each screen. And there are two more screens to house icons. You can finally synchronize Notes with your PC or Mac. You also can now maintain both calendars and contacts synced wirelessly with online services and those synced via cable with your computer. And you can play games and transfer files wirelessly over Bluetooth with other iPods or Touches that are nearby.

Bottom Line: Both the new iPhone and iPhone OS are packed with features that make a great product even better. But, for many users, the software may be enough of a boost to keep them from buying the new model.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

iPhone 3.0 @ 10 am PDT, 1 pm EDT

John Paczkowski — Wed, 17 Jun 2009 15:05:08 +0000

10 am PDT, 1 pm EDT.

That’s when Apple (AAPL) is expected to roll out iPhone 3.0, an update that will bring a number of long-anticipated features to the iconic device. Among them: voice memos; a landscape keyboard for Mail, Messages, Notes and Safari; a phone-wide Spotlight Search; push notifications; the long-overdue cut, copy and paste; and MMS and Internet tethering–neither of which is currently supported by AT&T (T).

Let’s hear it for carrier exclusivity!

iPhone 3.0 @ 10 am PDT, 1 pm EDT

John Paczkowski — Wed, 17 Jun 2009 15:05:08 +0000

10 am PDT, 1 pm EDT.

Let’s hear it for carrier exclusivity!

Clickfree Backs Up Your Files Easily, So You're Not Toast

Walter S. Mossberg — Thu, 08 Jan 2009 02:24:02 +0000

If you got a new computer over the holidays, you’re probably focused right now on enjoying all its cool features, or savoring how much faster it is than the old warhorse it replaced. The last thing you want to dwell upon is the chore of backing up your data.

Still, backing up your files is important. Hard disks fail, and computers get lost or stolen. When those things happen, files that aren’t backed up can be lost forever, or may be recoverable only for a high price. Unfortunately, the process of performing backups and recovering files can be a cumbersome task.

So, this week, I’ve been testing a product that claims to make the process dead simple. In fact, its maker claims that the gadget, called Clickfree, is “Easier than making toast!”

[ See post to watch video ]

I didn’t find it to be quite that simple, and it has a couple of important downsides. But Clickfree pretty much worked as advertised in my tests. It is an automated way to back up your important files, as long as you remember to use it regularly.

Clickfree is a compact, specially designed external hard disk that automatically backs up your key files — every time you plug it into your PC — without requiring you to install or launch any software. You don’t even have to press a button. Every time you plug it in, a window pops up on your screen that counts down from 24. When it reaches zero, the Clickfree drive starts copying a staggering array of the most common and important files on your computer. After the first backup, subsequent sessions copy only new or changed files.

The key trick behind Clickfree is that the backup software is built into the external drive itself, and launches whenever the drive is plugged in. It doesn’t reside on your computer.

The drives come in a variety of sizes, from a 120 gigabyte version that costs $90, to a new 1 terabyte version that costs $230. Each drive can be used to back up multiple PCs. They can be ordered at goclickfree.com.

And Clickfree’s maker, a Toronto company called Storage Appliance Corp., has just introduced a new product for people who already own an external hard disk. It’s a special $60 cable with built-in circuitry, called the Transformer, that makes your own drive behave like a Clickfree drive.

Clickfree doesn’t back up your whole hard disk, or your programs. But it does back up over 400 common types of data files, without requiring you to make any choices or configure any settings. It captures email, office documents, photos, music, videos, financial data and more. If you like, you can remove or add file types.

Once the files are backed up, Clickfree presents you with a screen that organizes the files it has collected by category and type. From this screen, you can restore any or all of the files on the same computer, or you can move the drive to another computer and copy them to that machine.

The Clickfree software also allows you to view, or browse through, your backed-up files, print or email photos, and to perform other tasks, as long as the drive is plugged in.

Clickfree originally was designed only for Windows PCs, but the company this week plans to introduce new models that can be used to back up Macintosh computers.

I tested both the Clickfree drive and the new Clickfree Transformer cable, using a drive I already owned, on multiple Windows computers, some running Windows XP and some running Windows Vista. The products worked properly on all of the machines but one, a Vista laptop from Sony. Clickfree’s maker guessed that the Sony was one of the rare machines that require the drive to use an external power supply. It said it supplies such power supplies free to users who need one.

Otherwise, Clickfree worked well, even on a virtual Windows XP machine running on a Mac. Backup was smooth and fast, and I was able to restore files easily, either to the same PC from which they came, or to other machines. I was even able to move files from a Windows PC to a Mac running only Apple’s (AAPL) operating system, not a virtual copy of Windows.

The sole Clickfree function that consistently failed for me was a relatively minor one: a feature that allows you to upload photos directly from the Clickfree software to Facebook.

Unlike a toaster, Clickfree doesn’t work instantly the first time you use it. The product has to install drivers so it can be recognized, and in some cases I had to reboot the computer to complete this process. After that, it was smooth sailing in my tests.

But Clickfree has two big downsides. It doesn’t work constantly in the background, so you have to remember to use it. The company now includes a program that reminds you to back up, but you still have to get out the Clickfree drive and do it. The other downside is that Clickfree doesn’t create an offsite backup of your files. The company is planning to add online backups this year.

Still, Clickfree is one of the simplest and most effective backup products I’ve tried.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Helping Your Data Decamp to a Mac

Katherine Boehret — Wed, 10 Dec 2008 01:52:02 +0000

With the holidays fast approaching, plenty of shoppers are heading toward their local Apple stores with plans to buy a new home computer. Amid all this excitement, it’s worth taking time to consider how to transfer content from the old Windows PC to a shiny new Mac.

Apple (AAPL) has promoted this PC-to-Mac switching concept heavily over recent years — particularly with its “I’m a Mac” commercials, which bluntly compare the Windows and Mac operating systems. Windows Vista has been a source of consternation all its own, and some people have opted for the Mac rather than risking problems with a Vista PC. Apple recently reported that about 50% of the people buying Macs in the Apple stores are new to the Mac.

[ See post to watch video ]

If you buy a new Mac from the Apple store, staffers there (“Geniuses,” as they call themselves) will transfer your files over to the new machine free. This process takes place in the store, though Apple says it generally isn’t a “while you wait” task. If you buy a Mac elsewhere, such as online or at Best Buy (BBY), Apple stores charge $50 for this transfer.

But some people aren’t comfortable with the idea of handing a computer filled with their personal files over to a stranger. If this is the case for you, some other viable options include copying your old PC’s data onto a portable hard drive or onto discs that are compatible with the new computer. If several home computers are networked, files can be transferred onto a drive accessible by all the machines.

This week, I tried yet another method, copying data from a Windows machine over to a new MacBook using a special transfer cable from Belkin International Inc. The aptly named Switch-to-Mac Cable plugs into USB ports on two computers. It came out a month ago and is available for $50 at places like Best Buy and Apple stores. Like other transferring methods, it moves only files and not programs or applications, such as Microsoft Word (MSFT). (Windows applications can run on a Mac using programs like Boot Camp, Fusion or Parallels.)

The Switch-to-Mac Cable makes it easier to transfer data from a Windows PC to a Mac.

I tested the Belkin Switch-to-Mac Cable by transferring data to a new Apple MacBook from my two-year-old Lenovo ThinkPad X60, which runs Vista. (Most people will transfer from an older PC that doesn’t run Vista.)

After installing the software included and connecting the transfer cable to both the Mac and Windows PC, short, on-screen prompts walked me through the steps for copying data from one computer to the other. On one instructional screen, I checked boxes to indicate what I wanted to transfer, including documents, pictures, music, videos, Internet Explorer bookmarks, desktop wallpaper and desktop files. Here, I could also opt to transfer a custom folder as well as personal information from Outlook like email, contacts and calendar.

I liked Belkin’s simple approach, including unintimidating software and a straightforward cable with a glowing, white indicator. But the files didn’t all properly transfer from my Windows laptop to my Mac. Most notably, the software prompted me to move files on my desktop, but the cable moved only five of the 23 selected files stored there.

Also, I use Mozilla’s Firefox as my default browser, but Belkin doesn’t move Firefox bookmarks to the Mac. Still, my Internet Explorer bookmarks moved over into Safari, Apple’s browser. Belkin explained that it left out Firefox transfers, instead focusing on programs like Safari that come installed on Macs. Even without a cable, Firefox itself will export bookmarks to be moved to the Mac in just a few simple steps.

I had no problems transferring everything else, and things like photos and music moved to the Mac appeared there in logical places. For example, photos stored in the “My Pictures” folder on my Windows PC automatically moved over to iPhoto on the Mac and retained their original folder labels in iPhoto.

In most cases, newly transferred files were clearly labeled on the Mac in folders marked “Windows PC.” After my initial transfer, I used the cable for additional transfers, and the data moved in those follow-ups were labeled “Windows PC-2″ and so on. When my email, contacts and calendar transferred from my Windows Live Mail desktop client, I wasn’t sure where this data had moved within Apple Mail because I didn’t see a “Windows PC” folder. A Belkin representative explained that files transferred to Apple Mail are stored in an “Import” folder.

If your transfer doesn’t work perfectly the first time, try moving stray files into a folder that transferred successfully in a previous attempt. I did this with some of my desktop files when they didn’t move over and it worked, albeit with an extra step.

Over the phone, I walked through numerous troubleshooting scenarios with Belkin to figure out why my desktop files didn’t transfer over to the new Mac, but nothing helped. Belkin said it hadn’t seen my desktop transfer problem in its tests.

I was frustrated to find that Belkin doesn’t offer much in the way of detailed instructions for users, such as a FAQs Web site or troubleshooting steps for common hiccups. Its simplicity is an asset, but when performing an important task like transferring data, I’d rather have the option of knowing more than less. Belkin says it plans to add more help for users in the future.

As its name indicates, the Belkin Switch-to-Mac Cable isn’t designed to transfer data from one Mac to another, nor from one Windows PC to another. Nor will it transfer data from a Mac to a Windows PC. Additionally, all hidden directories and system directories are ignored, as are all files with the following extensions: .exe, .com, .dll, .scr, .ini, .db, .lnk.

Not tested was a competing product from Detto Technologies, the $50 Move2Mac, which comes in two versions: One enables transfers from older PCs without USB ports, the other enables transfers from PCs with USB ports that are running Windows 98, Millennium, 2000 or XP — but not Vista, which the Belkin enables.

If you’re moving away from a Windows PC, Belkin’s Switch-to-Mac Cable is one tool that can make this transition easier.

Edited by Walter S. Mossberg

Write to Katherine Boehret at mossbergsolution@wsj.com

RealNetworks' Rob Glaser Talks About RealDVD!

Kara Swisher — Tue, 09 Sep 2008 21:15:49 +0000

At DEMOfall yesterday, RealNetworks’ Rob Glaser chitty-chatted with BoomTown about a lot of things, such as the Presidential race (he is a big Obama supporter), his twins and more.

But in this video interview, Glaser talked about RealDVD, the company’s new “legal” DVD copier, which was launched here in San Diego yesterday.

At an introductory rate of $30, buyers can use the software to rip all the parts of a DVD, including cover art.

To avoid violating digital rights management schemes, RealDVD adds its own DRM layer, preventing ripped DVDs from being copied and shared and imposing further barriers to piracy.

But there are still possibilities for illegal ripping, of course, because RealDVD users must promise not to copy videos they don’t own.

Thus, an honor-system product that makes it even easier to copy DVDs might not be so welcomed by Hollywood, which has been trying to protect its movie revenues from suffering the same fate as the music industry via rampant CD-ripping.

Here’s the video of Glaser talking about RealDVD:

[ See post to watch video ]