AllThingsD » craplets

Mobile Device That's Better for a Jotter Than a Talker

Walter S. Mossberg — Thu, 16 Feb 2012 02:02:55 +0000

Lots of folks carry a smartphone, and, at least some of the time, tote a second mobile device—an iPad or other tablet. But some people might prefer a product that combines the two. Similarly, many have come to love the finger-controlled interface popularized by Apple, but might prefer at times to use a stylus, a common tool in the pre-iPhone days.

[ See post to watch video ]

Samsung is hoping to offer all of the above. On Sunday, it’s introducing to the U.S. a phone-tablet hybrid with a large 5.3-inch screen that uses a stylus as well as your fingers. It’s called the Galaxy Note and costs $300 with a two-year AT&T contract.

While the Note could be mistaken for a small tablet, Samsung insists it’s a phone that merely offers some of the roominess of a tablet. And in fact, it runs the last purely phone-oriented version of Google’s Android operating system, called Gingerbread. This product positioning may be due to bad memories of another company’s effort to sell such a ’tweener: Dell’s 5-inch Streak, which was marketed as a tablet that could make calls and failed miserably in 2010.

After testing the Galaxy Note, I have decidedly mixed feelings about it. It isn’t a very practical phone and, as a tablet, it can’t match the experience of the iPad, which is more spacious and has over 150,000 apps designed for it. However, I can see where some folks might consider the 5-inch screen a good trade-off for much better portability than other tablets, and Samsung has done some very interesting work in making the stylus, which is stored in a slot on the device, useful.

The S Memo app lets the Note’s stylus draw in different colors and to emulate a brush or marker.

As a mobile phone, the Galaxy Note is positively gargantuan. It’s almost 6 inches long and over 3 inches wide. When you hold it up to your ear, it pretty much covers the entire side of your face. You look like you’re talking into a piece of toast.

The Note is so big, an iPhone can almost fit within its display. And it dwarfs even the more-bloated crop of recent Android phones, like Samsung’s own Galaxy S II series, whose screen can be as large as 4.5 inches. And while it can fit into a large pocket or handbag, the Note isn’t going to slip unobtrusively into your jeans or a small purse. It weighs 6.28 ounces, nearly 30 percent more than the iPhone and nearly 50 percent more than some Galaxy S II models.

For people who use Bluetooth earpieces all the time, or who primarily use the speakerphone function, the Note’s size may not be a problem. But for the rest, the Note is just too large to go without a more reasonably sized phone, which defeats the one-device argument.

Voice quality in normal use was good. But, in my limited tests of its Bluetooth voice capabilities, the caller on the other end felt the Note sounded significantly worse than the iPhone or other Android models I’ve tested.

However, as a data device, I liked the Note a lot. Its screen sports a high resolution that made photos, videos and text look very good. It uses AT&T’s high-speed LTE data network, where available, and in my tests it was very fast. The larger screen enabled more of a Web page to be visible without scrolling than on typical phones.

Like all Android devices, it has fewer, and, in my opinion, generally lower-quality third-party apps than the iPhone. But those I tried worked well. The Note was consistently speedy and responsive.

The 8-megapixel rear camera and 2-megapixel front camera both did a good job. Photos and videos I shot from the rear camera were excellent. But I found the sheer size of the Note undercuts its convenience as a camera and there’s no dedicated camera button or quick way to launch the camera when the screen is locked, as there is on some other phones.

In moderate mixed use, where I played music and videos, surfed the Web, texted, used email constantly and took pictures, the Note’s battery lasted more than a full day between charges.

Unlike Apple, Samsung allowed AT&T to load a bunch of its own apps you might not want on the Note, like a $10 to $15 a month program for locating family members via cellphone GPS. A particularly egregious example is a Yellow Pages app that’s jammed into the very top of your contact list.

Another drawback: While other Android phones I’ve tested can be plugged into either a PC or a Mac so you can manually transfer files onto them, I couldn’t get the Note to do this with either of two Macs I tested with it. It did work with Windows machines.

The stylus is a big plus, at least for users who like to jot down notes, create sketches or annotate documents in a way that’s much more precise than using a fingertip. Even on the iPad, which wasn’t designed for a stylus, third-party styli have become quietly popular, but Samsung has taken the idea much further.

The Note’s stylus, called the S Pen, can be used instead of a finger to launch and operate apps. But that isn’t its main purpose. It’s meant to work closely with a special app called S Memo that allows you to take notes or make sketches. These can be saved or shared via email or text messaging, or uploaded to sites like Facebook. They can include photos or typed text.

The software allows the stylus to draw in different colors and widths and to emulate a brush or marker.

A button on the side of the stylus can be pressed while tapping the stylus on the screen to bring up a light version of S Memo for quick notes, or to capture whatever is on the screen as a photo that you can annotate with the pen and send off to others.

Samsung plans more pen-oriented apps, and there are some games and drawing apps for the stylus. Some similar apps are available for the iPad and iPhone, but Samsung is investing more in the stylus and what it can do. For people who like jotting notes or sketching, the stylus alone could be a reason to buy the Note.

The Samsung Galaxy Note isn’t for everyone, and I can’t recommend it as the main mobile phone for most people. But as a stylus-driven small tablet, it might be just what some users are looking for.

Email Walt at mossberg@wsj.com.

Live at Dive–Microsoft Talks Windows Phone 7

Ina Fried — Tue, 07 Dec 2010 18:45:33 +0000

So just how is Windows Phone 7 doing, and what is next in Microsoft’s effort to get back into the phone game?

In the hot seat next at D: Dive Into Mobile is Joe Belfiore, one of the Microsoft VPs in charge of the company’s phone effort. We’ll see what he has to say on these and other topics, including a planned January update that would bring copy and paste, among other things.

11:48 am: Joe Belfiore gives a quick résumé. Windows Media Center, Zune, etc.

11:49 am: Walt: Why so late?

Belfiore: We’ve certainly been doing phones for a long time. A lot changed in the industry with the iPhone. Belfiore says Windows Phone 7 tries to respond to what Apple has done with the iPhone and Google with Android.

11:50 am: Walt: What makes you think you are right up there when you don’t have a lot of things?

Belfiore: (Points to Andy Rubin’s comments that Android is really for tech enthusiasts.) Belfiore says he agrees and that Windows Phone is built more for everyday people, to do the key tasks average users do and do so in an elegant way. “There are certainly some functionality shortfalls, and we are going to work to address them,” he says.

Copy and paste coming in “early 2011,” he reiterates.

As for multitasking, he says some tasks are there, such as background fetch of email and Web pages. Music playing works (but only if you are using Zune).

Walt points out that is where iPhone was when it launched and it got away with it because it was so different from what was on the market.

11:53 am: Belfiore says that some of Windows Phone 7′s features are worth the tradeoffs. As an example, he cites a feature that takes a picture with one click even if the phone is locked.

“We’ve focused on valuable scenarios that are different,” he says. “Some set of users will choose the value of those scenarios.” Belfiore says that Microsoft still aspires to fill the gaps.

Walt: How many have you sold?

Belfiore: We’re not talking about numbers yet.

Walt: Other people do.

Belfiore: We’re four weeks in. At some point we’ll get to that. “It’s just too soon to talk about numbers.”

11:55 am: Talk shifts to Microsoft’s ad campaign that suggests Microsoft’s phone provides at-a-glance information so that people can go back to their “real” life.

“Being late to do this type of experience,” Belfiore says, allowed Microsoft to go back and see what was working and what wasn’t with existing software. “Can people accomplish the most common tasks more quickly?”

That, he says, is how the company was led to the dedicated camera button. Another good example, he says, is Live Tiles–icons that can update with notifications, photos or other data.

11:58 am: He’s talking more about the Live Tiles and the fact that you can have a tile for the people who are most important to you and then contact them in any way you want (text, photos, call, Facebook).

12:00 pm: Walt: How many apps do you have?

Belfiore: I think the marketplace now has between three and four thousand.

12:02 pm: Walt: (Google Android chief) Andy Rubin said that parts of Windows Phone 7 have been around a long time. Is it old or new?

Belfiore: It’s mostly new. It is true we have kernel code that has been around for a long time.

But that’s not a bad thing, he says. The code has been tested, the bugs have been fixed. It’s true on the desktop with Windows. It’s true of Linux as well.

It’s probably true of Android, since it is Linux-based, which is based on Unix.

But a lot is new, such as Silverlight and XNA, in which developers build their apps. “He implied we were encumbered by legacy…I don’t think that’s true.”

12:06 pm: Walt: Why not build your own phone?

Belfiore: Our view is that both Microsoft’s core capabilities and our ability to affect more people would be greater with third parties building diverse hardware.

But, Belfiore says, the company recognized the challenges that come when you don’t make both software and hardware. In the past, Windows Mobile was wide open. This time around, Belfiore says, the company aimed for “the right amount of specified variation in hardware and the right amount of specified sameness.”

12:08 pm: Over time we expect to increase the variation that you see. “We are trying to get the benefits of constraint,” such as better user interface and making things easy for developers while still giving choice to consumers.

12:09 pm: Walt: How long will it take you to again become one of the big players in terms of market share.

Belfiore: It will certainly take some time. He points out that current Windows Phone software runs on only about 10 phones, all high-end devices. Over time, they want to get to lower price points.

Walt: So, how long?

Belfiore: I don’t know how long it will take.

Walt: Months?

Belfiore: It will probably take longer than that.

Walt: A couple of years?

Belfiore: Yeah, maybe.

Walt: Who will be the leaders three years from now?

Belfiore: It’s certainly the case that there are a lot of people building good products. My personal feeling is things won’t change that dramatically that quickly.

I do assume we’ll be in it. The question has to start with whether you have a great product….I think we have that so far. We’ll see how this plays off. BlackBerry has done that in the past. Nokia has done that in the past. We’ll have to see about the future.

12:13 pm: Walt: What about tablets, an idea Microsoft has championed for a long time. But what is the strategy? Seems to be desktop Windows is not a variation of the Windows Phone.

Belfiore: Historically, Microsoft has tried to adapt Windows for other uses (e.g., Media Center, tablet).

So far we’ve continued down that path.

The work we have done on the phone has been focused on very small-screen devices.

Walt: Why not just scale up? Both Apple and Android are working from their phone OSs in doing their tablets.

Belfiore: We’re four weeks out of introducing this new thing. The state of the world today is Windows, is our broad operating system. Runs on same screen size as tablets.

12:15 pm: On to Q&A

Q: How can phone makers really differentiate beyond apps and things like a keyboard and a camera?

Belfiore says the company aims for elegant co-existence. Dictates certain screen sizes, three buttons, four-point capacitive multitouch. “We really want all users to get a great touch-typing experience.”

There’s no upper limit on what they can add in terms of hardware features. For example, a hardware maker could add near field xommunications or some other peripheral not already supported.

12:17 pm: Joshua Topolsky from Engadget asks about tablets again, says last answer a bit of a cop-out. “You can’t possibly be this blind” that Windows 7 isn’t going to work on tablets in the way you want it. Is that really the strategy?

Belfiore hints that the announced strategy focuses on Windows for tablets, but says the company will evaluate that going forward.

Topolsky: Courier?

Belfiore; I wouldn’t count on that.

Last question, from a mobile video calling app. As of today, no native access for developers that need things like native access to the camera.

Belfiore: Individual software makers don’t, but phone makers and operators do, so software makers could work with them. He reiterates the platform is new and the goal is to open things up.

Goal is that all of these creative things can be built. “We’re going to move as fast as possible.”

12:21 pm: Walt: One last question on carrier craplets. There’s a limited number of tiles on Windows Phone 7. On the two phones I saw, some of the space I saw was taken up by carriers.

Belfiore: I really like our approach. I think it is really well considered. When AT&T sells a phone it is AT&T selling the phone. Makes sense for them or hardware makers to be able to showcase their differentiation. Both phone makers and carriers can create tiles, but the user can choose to remove the tile or even uninstall the app.

Verizon Now Sells Subsidized Netbook With Cell Service

Walter S. Mossberg — Thu, 14 May 2009 01:12:03 +0000

As laptops have shrunk in size and price, and cellphones have expanded in size and capability, the two are increasingly overlapping in function. Now, their pricing and sales models are blurring, too.

For a while, some wireless carriers in Europe and in Asia have been selling tiny laptops, called netbooks, equipped with built-in cellular modems, at low, subsidized prices, just as they do with mobile phones. And, just as with a subsidized phone or a plug-in laptop data card, there’s a catch: To get the low upfront price, the customer must agree to a contract and pay a monthly data fee.

[ See post to watch video ]

Starting May 17, Verizon Wireless, the largest U.S. wireless carrier, will try the same thing on these shores, selling a netbook model made by Hewlett-Packard (HPQ) at $200, after a $50 mail-in rebate — less than half its usual price of $520. To get this price, the customer must sign a two-year contract and pay either $40 or $60 a month, depending on the amount of data to be consumed.

I’ve been testing this netbook, the H-P Mini 1151NR, a version of H-P’s Mini 1000 series with a cellular modem built-in. This model sports a 10.1-inch screen, and yet is very compact and easy to tote. It weighs just 2.45 pounds, is about an inch thick, and is only about 10 inches long and 6.5 inches deep. It has an Intel (INTC) Atom processor, common in netbooks; runs Windows XP; and includes one gigabyte of memory, a built-in Webcam and an 80-gigabyte hard disk. Like most netbooks, it includes Wi-Fi, but lacks a DVD drive.

My verdict: This netbook is an adequate light-duty computer, and $200 is a low price for a PC with a hard disk running Windows XP. But Verizon’s charge for Internet service is high if you intend to rely on that service as your main online connection, because the data levels covered by the carrier’s plans aren’t unlimited, and cost extra after you exceed a certain amount. It makes much more sense if you travel a lot, stay within the data limits each month, and want to avoid hotel and airport Wi-Fi fees.

But the Verizon (VZ) service is slower than many Wi-Fi connections, and it can be obtained for almost any laptop by buying a plug-in card that carries the same monthly fees. In my tests, at a typical Marriott (MAR) hotel, the Verizon cellular service achieved download speeds of around 1.6 megabits per second, while the Wi-Fi modem in the same PC got over five mbps.

The H-P Mini 1151NR

Also, even for a netbook, the computer itself is underequipped. Its 80-gigabyte hard disk is cramped by today’s netbook standards, and it has only a small three-cell battery that doesn’t last long. In my tough battery test, where I left the cellular Internet connection on, disabled all power-saving features, and played music continuously, the H-P Mini 1151NR lasted a pathetic one hour and 55 minutes. That suggests that, in normal use, you might get around 2.5 hours of use.

A bigger six-cell battery is available for $130 from Verizon, but that’s a huge price premium on a $200 PC, plus it makes the netbook 75% thicker and 30% heavier. Verizon doesn’t offer a larger internal hard disk.

By comparison, you can buy an Acer One Windows XP netbook with the same size screen as the Verizon netbook, and twice the hard disk and battery capacity, for $340. The Acer lacks the built-in cellular modem, but you can buy that from Verizon in plug-in form for $30, with the same monthly fees. Total upfront price: $370, versus $330 for the Verizon model with the bigger battery.

You could also pay much less at a RadioShack (RSH) store, which is selling a subsidized netbook with a built-in cellular modem and required contract (with AT&T) (T) at $60 a month. This model, also an Acer running XP, has a smaller 8.9-inch screen, but most other specs are similar to those on the Verizon model. Yet there’s one enormous difference: It costs only $50, plus a $36 activation fee.

In my tests, the Verizon/H-P netbook handled all common tasks well, if not at blazing speeds. It lacks Microsoft Office, but includes the lesser Microsoft Works productivity suite. I was able to download and run common third-party programs like Firefox and iTunes. The built-in Verizon software for managing the cellular and Wi-Fi connections worked very well, and can be upgraded to a new version with added features.

The hardware has some notable downsides. The keyboard feels too flexible, and some symbols on the function keys are hard to read. The mouse buttons are awkwardly arrayed on the sides of the touch pad, not below it. And the speaker, while loud, is tinny. Also, the machine has a bunch of craplets, mostly links to H-P Web sites or to companies like eBay (EBAY) and Pandora.

Still, if you travel a lot and like using a cellular modem, the machine’s $200 price is compelling, so long as you can handle the wimpy battery and small hard disk.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Cleaning Out Windows XP

Walter S. Mossberg — Thu, 05 Feb 2009 01:42:02 +0000

There’s no other major item most of us own that is as confusing, unpredictable and unreliable as our personal computers. Everybody has questions about them, and we aim to help.

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

In last week’s Mailbox, you said that Windows XP machines can slow down over time unless you do “a lot of techie maintenance.” What did you mean? I regularly defragment the hard disk, tweak the registry, and clean out temporary files, but my PC is still slow.

All of these things are helpful, though I don’t recommend that nontechie users “tweak” the Windows registry, which contains vital program information that can mistakenly be removed or altered if you don’t know what you’re doing. Another speed-enhancing tactic is to use a program like Startup Cop Pro (snipurl.com/b4v91) to prevent unneeded programs from running at startup, and one like PC Decrapifier (pcdecrapifier.com) to clean out craplets — unwanted pre-installed programs.

However, what I had in mind when I wrote that was something more drastic, something a number of techies I know do annually: a complete replacement of Windows. This involves first backing up all your files, and then performing what’s called a “clean install” of Windows XP that wipes out everything on the PC and starts fresh. You then would copy back all your data files and re-install your programs.

This can make the computer feel like new, but the problem is that it can be tricky and tedious for nontechie users. Depending on the source of the copy of Windows XP you are using for the clean install, you may have to locate and re-install drivers for peripheral hardware and for hardware features of your particular make and model of PC. You may run into licensing and activation issues with your re-installed programs. And you may have to download numerous patches and upgrades for Windows itself and for your programs.

I am considering buying one of the new MacBook Pro 15″ laptops. What do you think of the keyboard on this laptop? Is it easy to type on compared to other laptop keyboards? What do you think of the shiny screen?

Because keyboard and screen preferences vary from person to person, I strongly urge all laptop shoppers to try out models they are considering before buying, even if only for a few minutes at a retail store. Having said that, I find the MacBook Pro keyboard to be very comfortable and easy to use, with good key spacing and feel. I personally prefer matte screens to glossy ones, but own laptops with both types and find the glossy ones acceptable, if not optimal.

I use the Windows Mail program that came with Vista on my computer. You say Windows 7 won’t come with that program. Is there something similar that can be installed?

Microsoft will encourage people to download a similar free program called Windows Live Mail, which is closely tied to its Live online service. Or, you could switch to a competing email program, or rely on Web-based email.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

The Entire D6 Interview With Sony's Sir Howard Stringer (3 of 4)

Kara Swisher — Thu, 04 Sep 2008 07:49:00 +0000

We’re posting all the interviews from the sixth D: All Things Digital conference that took place in late May.

Unfortunately, due to issues too complicated to go into, we have to post all the D6 interviews in several 15-minute parts (I know, I know).

But–as many readers have requested–they will all be available in their entirety in this column.

Here’s Part 3 of 4 of an interview Walt Mossberg did with Sony Chairman and CEO Sir Howard Stringer. (I am posting one video part of the discussion with Stringer every day this week, starting Tuesday and concluding tomorrow.)

Sony (SNE) has been under enormous pressure to innovate and compete better in all its many businesses, and the consumer electronics giant still has not proved that it can knit them all together into a cogent whole.

In this video, Stringer talks more about craplets, discusses digital music players, including the iPod and Walkman-enabled Sony Ericsson cellphones, and takes questions from the audience about YouTube and the challenge of maintaining innovation and entrepreneurialism at a huge multinational company.

[ See post to watch video ]

Deciding Which Media Applications to Keep

Walter S. Mossberg — Thu, 13 Mar 2008 00:01:00 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

I have a new H-P (HPQ) laptop and there are several preinstalled media-playing interfaces that have been foisted on me. Do I really need all of these interfaces? Can’t I just get all of this media to run through Windows Media Player or iTunes?

Since you weren’t specific, I don’t know what media software came with your new laptop. I’m sure some of it may have been redundant “craplets” — the unwanted software PC makers load onto their machines in order to collect a fee from the programs’ publishers. And you are correct that many of the most common audio and video file types can be handled by Windows (MSFT) Media Player and iTunes.

However, the Internet is full of media file types that are best played, or can only be played, in specialized software — either separate applications on your computer or online players that are enabled via your Web browser. So, over time, most users will collect additional players, or plug-ins for their Web browsers, that will supplement their main media-playing program. One way to see if the media software on your new computer is necessary is to test what types of files it handles. If you can open and play these same files in Windows Media Player or iTunes, and you prefer to do so, then you probably don’t need the added software.

If I am running Windows Vista on my iMac desktop using Parallels, will Apple’s Time Machine backup program automatically preserve the Windows hard disk, too?

Yes. Parallels, and its competitor, VMWare Fusion, create virtual Windows hard disks inside a Macintosh. When you are running Parallels or Fusion, Windows sees these virtual hard drives as if they are distinct physical disks. However, they are in fact just very large files on your Mac’s hard disk. So Apple’s (AAPL) Time Machine backup program treats them like any other file and backs them up. Time Machine can also restore these virtual Windows hard disks, in their entirety, just as it can restore other kinds of files.

There are some caveats, however. Time Machine treats each virtual Windows hard disk as a big, unified blob of data, so it cannot peer inside them to recover individual Windows files you may have accidentally deleted while running Windows programs. Also, if your virtual Windows hard disk is large, and it changes often, then using Time Machine to back it up may suck up a lot of space on your backup drive, as numerous archived versions of the file accumulate.

I currently have a DVD player and a large stack of DVDs that I play through my analog TV set. After the 2009 digital TV conversion, will I still be able to use my existing DVD player and play my existing DVDs, even if I buy one of the government-subsidized converter boxes?

The FCC says DVD players and other add-on gear “will continue to work, even if they are only analog-capable.” But it adds that “manufacturers are producing a number of different connectors to hook equipment together and improve picture and sound quality. Check with your equipment retailer to determine the types of connectors that will work with your equipment.”

In other words, while there’s no inherent conflict, it all depends on your particular DVD player, your particular TV set, and how you have them connected. The best thing to do is consult closely with the dealer or manufacturer selling the converter box so that you understand how it can coexist with your current DVD player setup, or how you might have to alter your current setup.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Exporting Information From AOL

Walter S. Mossberg — Thu, 28 Feb 2008 00:01:00 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

I am looking for information about how I can export my Favorites and Address Book from my AOL account to another browser and any other email service.

There may be multiple methods for doing this, but one simple approach is to use a service called TrueSwitch, which is specifically designed for this purpose. It can be found at www.trueswitch.com.

Is there an application that will uninstall all the “craplets” and their preferences from a Windows machine?

Yes. It’s called “PC Decrapifier,” and can be downloaded at pcdecrapifier.com. It is designed to remove from a new Windows PC all of the unneeded trial programs, add-on programs and advertising come-ons that PC makers typically cram onto the computer that are collectively known as “craplets.” These items can slow down a new machine and occupy disk space better used for programs and files you actually want.

I’ve recently purchased a laptop with Vista Home Premium as the operating system. Is there a way to remove the Vista operating system and use Windows XP?

Yes, such an operating system “downgrade” is possible, but it isn’t for the faint-hearted or the average, nontechnical user. There are many obstacles, but let me list just the major ones. For one thing, the process involves wiping out everything on your hard disk. That means you will need to carefully copy all of your personal data files to a backup disk so you can restore them after the downgrade. In fact, you should clone your entire hard disk if possible so you can revert to Vista if the downgrade fails. You will also need a legal copy of Windows XP, or — better yet — a legal Windows XP recovery disk from your PC’s maker that is customized for your machine’s hardware and factory-installed software.

If you can’t find an XP recovery disk tailored for your particular PC, you will need to assemble a collection of “drivers” — the software programs that make your computer’s hardware features work — that are compatible with Windows XP. This can be difficult, or even impossible, as a Vista machine may contain new hardware components for which XP drivers are hard to find or may not even exist.

If you aren’t a techie, and you desperately want to downgrade to XP, I strongly suggest hiring an expert to take on the task. But the best solution for XP fans is to buy a machine with XP preinstalled in the first place.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Dell's All-in-One PC Has the Guts, Design to Compete With iMac

Walter S. Mossberg — Thu, 27 Dec 2007 00:01:00 +0000

Something interesting is going on at Dell. The Texas personal-computer behemoth, long associated with boxy, boring machines, has started emphasizing industrial design. And the company, which in recent years seemed to care only about corporate customers, techies and hard-core gamers, appears once again interested in average, mainstream consumers who value simplicity.

The most tangible example of this new approach is Dell’s XPS One desktop — an elegant, handsome, cleverly designed one-piece computer. If it didn’t have the Dell logo on it, the XPS One might be mistaken for a product of the PC industry’s design leaders, Apple or Sony.

[ See post to watch video ]

Like Apple’s iconic iMac, the XPS One looks like it’s simply a sleek, flat-panel monitor. The guts of the computer have been stuffed into the back of the screen.

But this new Dell is no mere iMac clone. It makes its own style statement, even though it shares the same 20-inch widescreen display and a similar Intel dual-core processor with the base-model iMac. Where the iMac is squarish and silver, the XPS One is all black and rectangular, with speakers attached to the sides and a wide glass base. It looks more like a small TV set than a computer and, in fact, comes with a built-in TV tuner.

In my tests, I found the XPS One to be much better designed and equipped than Gateway’s iMac competitor, also called the One. In fact, the Dell XPS One is the first Windows all-in-one desktop I’ve tested that I believe matches or exceeds the iMac in hardware design. That’s no small feat, especially coming from Dell.

Unlike the Apple, for example, the Dell has a built-in slot for camera memory cards. It comes standard with a wireless keyboard and mouse, which cost extra on the iMac. Its screen can be turned off with the touch of a button without turning off the computer itself. Its USB and headphone ports are arrayed conveniently on the side, instead of mainly at the rear, as on the iMac.

And, when you wave your hand in front of the black border to the right of the screen on the XPS One, a set of blue, back-lit touch controls magically appear for controlling the playback of music or video. They go away after a few seconds. The Dell also comes with a free year of 10 gigabytes of online backup.

For my tests, I used the least expensive standard configuration of the XPS One, which can be ordered for $1,499 at dell.com/theonepc. It came with two gigabytes of memory (twice the comparable iMac’s standard amount), a 250 gigabyte hard disk and Wi-Fi wireless networking, unusual in Windows desktops.

The computer performed crisply and well for me. I installed several popular third-party programs that weren’t included, such as Microsoft Office, the Firefox Web browser, Apple’s iTunes and Adobe Reader. All worked fine.

I also successfully tested the built-in TV function, which requires a cumbersome external attachment to work with a cable box. I was able to view and record TV shows, something you can’t do out of the box on an iMac.

I still recommend the iMac over the XPS One for several reasons other than hardware design. First, there’s the software. I believe Apple’s operating system, Leopard, is superior to the new Windows Vista operating system, the only choice on the XPS One. In my tests, a reboot of the XPS One took more than twice as long as a reboot of the iMac.

And I regard Apple’s built-in software, especially the iLife multimedia suite, as superior to the Dell’s built-in software, which includes a group of Adobe multimedia programs that are less well integrated and more complex.

The XPS One, unlike the iMac, also came with a bunch of craplets — trial software like Yahoo Music and come-ons for online services like NetZero.

Second, the iMac, unlike the Dell, is immune to the vast majority of malicious software floating around, so you don’t have to run annoying, memory-hogging security programs. The first time I turned on the beautiful Dell I was met with a warning that I had “multiple security problems,” and was led to install a security suite in a complex and tedious process.

Third, defying popular perception, the iMac costs less than the XPS One. The base, 20-inch iMac costs $1,199 — about $300 less. And even if you double the memory, and add a wireless keyboard and mouse to match the Dell, it’s still $1,399 — $100 less than the base XPS One (though Dell is currently running a sale that wipes out the $100 gap). Even the cheapest iMac has a dedicated video card with its own memory, something the base XPS One lacks.

Plus, while Dell offers only 20-inch screens on the XPS One, Apple has higher-end iMacs with huge 24-inch screens for the same price, or less, than the higher-end Dells.

Still, if you want a stylish Windows Vista machine that runs well and won’t cost a fortune, the XPS One fits the bill, despite its unlikely heritage.

Email me at mossberg@wsj.com. Find all my columns and videos online free at the new All Things Digital Web site, http://walt.allthingsd.com.

Moving Music to a BlackBerry

Walter S. Mossberg — Thu, 29 Nov 2007 00:01:00 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

My IT department will not turn on the feature in our servers that would allow me to receive corporate email on my iPhone. This has forced me to revert back to my BlackBerry Pearl. Can I transfer my iTunes music to my Pearl?

It depends on what you mean by “iTunes music.” If you mean music you bought from the iTunes store in protected format — which describes most of the store’s catalog — the Pearl can’t play it, unless you go through a laborious multistep process to convert it to unprotected files. If you mean unprotected music that is managed by the iTunes program on your PC, the Pearl can handle it as long as it is in open formats supported by the Pearl, including the MP3 or open AAC formats.

To get these files into your Pearl, simply use the music-transfer software that came with the Pearl to copy the songs from your computer’s hard disk to either the Pearl’s internal memory or to a flash memory card you may have in your Pearl.

I recently purchased a new iMac with the Leopard operating system, and have installed Windows Vista on it as well, using Leopard’s Boot Camp feature, so the Mac can boot into either OS. I would like both of those operating systems to share an external hard drive so I can back up my files. Is it possible to do that?

Yes, provided you follow one of two scenarios. The first would be to format the external drive as a Windows drive, but be careful to use the Windows format called “FAT32,” not the one called NTFS. Out of the box, Macs can see all Windows drives and can read from them all. But they can only save files to Windows drives that use the FAT32 system for organizing files. The downside of this is that the FAT32 system only allows files of up to 4 gigabytes each.

The other scenario would be to use a Mac-formatted external drive, which doesn’t have that limitation. Of course the Mac operating system can handle such drives perfectly, but Windows can’t even see them. However, in your Vista setup, you can install a third-party Windows program called MacDrive 7, which allows Windows to both read from, and write to, Mac-formatted drives. I have tested it successfully with Vista under Boot Camp on an iMac. The $50 program can be downloaded from mediafour.com.

The hard disk on my new Sony VAIO laptop is filling up fast. It is trying to get me to watch a lot of movie trailers. Is all that video stored in my machine somewhere and if so can I dump some of it out?

If your Sony laptop is like mine, not only are the unwanted movie trailers pre-loaded on your hard disk, but so are the entire movies, which Sony actually charges you to watch. In my case, these files took up over 4 gigabytes of precious disk space. This is a particularly outrageous example of what I call “craplets,” unwanted trial software that litters new Windows desktops. You can delete these files and reclaim all that disk space without any harm to your computer.

You can find Mossberg’s Mailbox, and my other columns, online free at the new All Things Digital Web site, http://walt.allthingsd.com.

Vista Incompatibility and Start-Up Issues

Walter S. Mossberg — Thu, 09 Aug 2007 00:01:00 +0000

There’s no other major item most of us own that is as confusing, unpredictable and unreliable as our personal computers. Everybody has questions about them, and we aim to help.

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability. This week my mailbox contained questions about Windows Vista complaints, using antivirus software when running Windows on a Mac, and transferring large files.

In various past columns, you have complained that Windows Vista boots slowly and that it is incompatible with some software and hardware. Is this situation improving?

Microsoft claims that neither complaint affects most users, and that the minority of cases where they do is being whittled down steadily. I expect that the incompatibility issues, at least, will diminish over time. But I am still receiving reader complaints about incompatibility, so I have to assume that this issue remains real, at least for some people. The slow start-up issue will be harder to cure, as it involves factors like add-on trial software, called craplets, that are beyond Microsoft’s control. Officials at a number of Windows PC makers tell me they are beginning to get the message that people hate craplets. But I am still observing slow boot times in new Vista PCs I test and still see plenty of craplets.

If I run Windows on a Mac, do I need two copies of antivirus software, one to run in the Windows environment, and one to run in the Mac operating system?

You need only one copy, to run in the Windows environment. Macs have essentially no virus problem, and thus don’t need antivirus software. However, some Mac users install it to be extra safe, or to kill viruses that they fear might be passed on via email or over networks to people using Windows.

In last week’s Mailbox, you advised someone that he could copy a 25-gigabyte file from a Mac to a Windows PC using an external hard disk formatted for the Windows FAT file system. But I believe that won’t work. Do you have another solution?

You are correct that I erred. I forgot that the FAT file system, the only Windows format to which Macs can save files, is limited to file sizes of up to 4 gigabytes. This is almost never a problem, except in the case of extraordinarily large files. I did offer several alternate solutions last week, including using a network or cable transfer. But here’s another: You can use a Mac-formatted external hard disk, or a Mac-formatted iPod acting as a hard disk, to transfer the file, provided you have installed on the Windows PC special software that allows Windows to read Mac-formatted disks. This software is called MacDrive, costs $50, and can be purchased at mediafour.com.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Write to Walter S. Mossberg at mossberg@wsj.com

These Two Laptops Are Small and Sleek, But Come With Flaws

Walter S. Mossberg — Thu, 12 Jul 2007 23:59:00 +0000

The laptop is taking over from the desktop as the main type of personal computer, but the most popular and economical laptops sold are too large for maximum mobility. Making laptops that are tiny as well as powerful is a tough design challenge.

I’ve been testing two of the latest efforts to crack that problem. The first is from Toshiba, a company that once dominated the laptop world, but has since slipped badly. The other is from Dell, best known for larger, clunkier laptops. Both machines are stylish and worked fine in the tests, but each has flaws that might give a buyer pause.

[ See post to watch video ]

These two new laptops, which use Intel’s Core 2 Duo processor, are very different in size. The Toshiba Portege R500 weighs just 2.4 pounds, has the footprint of a standard sheet of paper and is only about ¾-inch thick at its thinnest point. Yet it squeezes in a DVD drive. It sports a 12.1-inch widescreen display with very good resolution. The screen is lit by LEDs instead of by traditional lamps. That makes for more brightness and saves power.

The Dell XPS M1330, while still relatively small, is larger than the Toshiba. It weighs a hair under four pounds, has a larger footprint and is thicker. It falls into a hot new laptop category that features 13.3-inch widescreen displays — a size considered a good compromise between the small displays on the lightest laptops and the larger ones on the heavier models. The M1330 has some very un-Dell-like aspects to it, such as a choice of three lid colors and a slot-loading DVD drive that doesn’t require a pop-out tray.

Toshiba claims the R500 is the world’s thinnest notebook with a built-in DVD or CD drive. Dell claims the optional LED version of the M1330 is the thinnest with a 13.3-inch screen.

The Toshiba starts at $1,999 for a unit with a 120 gigabyte hard disk, a gigabyte of memory, and built-in Wi-Fi and Bluetooth wireless networking. The Dell starts at $1,299 for a model with a 120 gigabyte hard disk, a gigabyte of memory, built-in Wi-Fi (but not Bluetooth) and standard display. An LED display costs $150 more; Bluetooth is an extra $20.

I tested the base model of the Toshiba R500 and found that it performed well. My particular machine came with Windows XP, though Windows Vista is also available in a model that costs $150 more. The tiny silver computer handled everything I threw at it, including Microsoft Office, the Firefox Web browser, the iTunes music program and more.

Toshiba’s Portege R500, top, and Dell’s XPS M1330

In my tough battery test, where I turn off power-saving features, maximize screen brightness, turn on Wi-Fi and play an endless loop of music, the R500 lasted an impressive three hours, 44 minutes. I estimate that in more normal use, you could get five hours of battery life.

But my test Toshiba, a production unit, had a major flaw: The DVD drive didn’t work. Apparently, the lens on the drive had come loose in shipping. Toshiba sent another unit with a working drive, but this is a major issue because the machine uses a new, very thin type of DVD drive that seemed fragile to me.

In fact, the R500 lacked a solid feeling overall. The keyboard was OK, but the touch-pad buttons seemed flimsy and stiff, and I had the impression that this was a computer you’d have to treat gently. It also had trouble reconnecting with my Wi-Fi network after waking up from its sleep state. And it was loaded with the trial software and offers I call craplets.

The Dell XPS M1330, on the other hand, felt solid through and through. From its crimson cover to its wedge shape, it’s also a handsome laptop. The unit I tested had the LED screen and a full complement of options, which would have brought its price to $2,188.

Like the Toshiba, the Dell speedily handled Microsoft Office, Firefox, iTunes and other software. Its Wi-Fi worked very well. My test model used Vista, and had the extra memory and souped-up graphics Vista needs to work well. The M1330 isn’t available with Windows XP. To Dell’s credit, it can be ordered with no craplets on it, for no extra money. But because it uses Vista, it starts up painfully slowly. A reboot took more than four minutes.

The big flaw on the Dell is battery life, a major downside for a machine meant to travel. In my test, the M1330 lasted just two hours, 27 minutes; so, you’d be lucky to get 3.5 hours out of it in normal use. Dell says the base model would do better because it has a wimpier, but less power-draining graphics system. You can get a bigger battery for $30 more, but it makes the machine larger and heavier.

The Dell XPS M1330 is a good, solid, mobile computer that needs better battery life and can get expensive once you start ordering options. The Toshiba R500 seems like a dream machine for travelers, but its DVD defect is worrisome and you may have to treat it like glassware.

Email me at mossberg@wsj.com. Find all my columns and videos online free at the new All Things Digital Web site, http://walt.allthingsd.com.

T-Minus One Day: More Countdown to D and a 'Craplets!' Surprise for Walt

Kara Swisher — Mon, 28 May 2007 20:13:18 +0000

We’re as busy as can be as our setup for the D: All Things Digital conference moves into overdrive. Aside from building the stage and the risers for the seating, we are also sorting through all the complicated audio-visual elements of the show.

But we also have to focus a lot on a major new element this year–making sure the AllThingsD.com Web site is ready to offer up news, photos and video from the stage as soon as possible.

(Still, we also made time to tease Walt about the term, “craplets,” that he popularized. See also the video below.)

We had a meeting this morning to figure out all the complex logistics to make the site rock, which include editing and posting of text and photos almost immediately after each speaker appears onstage at the conference.

In addition, because of the explosion of video on the Web, we also will be editing and posting video excerpts on the fly. We’ll be making the videos we post available for embedding by any other site that wants to use them.

Of course, we will make sure we have all audio and video rights (I know, all information should be free, but that does not mean we are not going to also respect copyright), as well as give credit to folks like our most excellent D photographer, Asa Mathat.

One big issue, of course, will be press and blogger coverage, which is suddenly increasing now that everyone is really paying attention to the fact that Microsoft’s Bill Gates and Apple’s Steve Jobs will be interviewed together (which we announced way back in February here).

We’ve let dozens of reporters and bloggers into the conference itself and will also have a spillover room for the dozens more who have asked to get in, specifically for the Gates and Jobs joint interview, given the space constraints.

So, I am guessing there will be an overload of coverage, when all is said and done, which seems apt given the impact these two tech titans have had on the industry.

Here’s another video of our prep, including our entire staff surprising Walt with “Craplets!” T-shirts. Our terrific San Francisco-based design firm, Mule Design, which designed our AllthingsD.com site, loves to make warped and funny T-shirts on the side. Mule’s Creative Director Mike Monteiro came up with this one of Walt’s visage with the “Craplets!” bubble.

The phrase was popularized by Walt in a column here, referring to all the unsolicited third-party programs that come loaded onto Windows PCs. We liked the term so much, we had to immortalize it in a T-shirt.

(Correction: An earlier version of this post stated that Walt Mossberg coined the word “craplets” in his Personal Technology column of April 5. In fact, he referred to the term, which had been in use since before he wrote the column.)

[ See post to watch video ]

Buy a Smart Phone Now, or Wait for iPhone?

Walt Mossberg — Thu, 17 May 2007 00:01:00 +0000

There’s no other major item most of us own that is as confusing, unpredictable and unreliable as our personal computers. Everybody has questions about them, and we aim to help.

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability. This week my mailbox contained questions about whether to buy a smart phone now or wait for the iPhone, boosting the range of a wireless connection, and removing junk programs that come with a new computer.

I am in the market for a new smart phone. Should I wait for the Apple iPhone? When will it be available and when will you review it?

Apple says the iPhone is on track to go on sale in “late June,” and I expect to be able to test it and publish a review around that time. There will also be many other reviews around then that you can consult.

I stand by my earlier advice, which is that people shopping for a smart phone, who can wait until then, and who could imagine shelling out $499–the iPhone’s base price–should wait to read the reviews of Apple’s first phone and take a look at it before making a decision. However, if you need a smart phone now, or can’t imagine spending that much, then you can ignore the hype and buy a BlackBerry, or a Treo, or another competitor.

Three other key factors could also make you reasonably ignore the iPhone. It will lack a physical keyboard, relying on virtual keys that appear on the screen, so if you prefer a real keyboard, the iPhone would be a nonstarter for you. Also, it will only work on the AT&T wireless network (formerly Cingular) in the U.S. So, if you prefer another wireless carrier, forget the iPhone. Finally, it will only operate on a relatively slow network technology, called EDGE, so if you want a smart phone that operates on the fastest cellular networks, the iPhone is the wrong choice, even though it will also include Wi-Fi wireless networking.

The wireless connection to my wife’s Windows XP computer keeps going down. The computer is about 75 feet (but through three walls) from my Dell Truemobile 2300 router. Should I assume I need a better, more powerful router? And, finally, will it also connect to my MacBook Pro laptop?

A more powerful router might help, but wireless reception varies greatly depending on home construction and layout. You might look for a new router that features a technology called MIMO, which I have found in my tests can improve both speed and range. Even with a new router, you might also have to move its location. There are also various boosters and repeaters that can be used, though some of these require more technical expertise to install than most folks have.

One good method for extending the range of a wireless connection is to buy a set of so-called powerline adapters. These carry your network signal over plain old electrical lines, and some models allow you to create a wireless network by plugging a wireless router into such an adapter in a distant room. I described these adapters in more detail in a column you can find at: ptech.allthingsd.com/20060817/powerline-adapters-access.

In my own home, I have used both MIMO routers, and powerline adapters, successfully with mixtures of Windows and Apple Macintosh computers, including the MacBook Pro, and various Dell, Lenovo and Hewlett-Packard laptops.

Can I remove the junk programs that came with my new computer–the ones you call “craplets”–by using the “Add or Remove Programs” control panel in Windows?

Yes, but that is a tedious manual process and may not get them all. Also, in Windows Vista, that control panel has been renamed and is now called “Programs and Features.”

Instead, I would suggest first downloading and running a free program specifically designed to eliminate craplets, the crippled trial programs and advertising come-ons that are now packed into so many new Windows PCs. This program is called “The PC Decrapifier” and can be found at pcdecrapifier.com. If this program misses a few of the junk items you want gone, you can then use the manual method.

* * *

Because of the volume of email I receive, I can’t routinely answer individual questions by email, or consult on individual problems or purchasing decisions. I read all questions I receive and select three each week to answer in the column.

Write to Walter S. Mossberg at mossberg@wsj.com

Craplets on TV

Walt Mossberg — Sun, 15 Apr 2007 18:36:05 +0000

Just nine days after my April 5 column condemning the practice of loading Windows PCs with “craplets” — useless, crippled, trial software and offers and ads that litter the desktop — Apple posted the ad below making fun of the practice.

Of course, it isn’t 100% accurate. While Macs come with a clean desktop and very little third-party bundled software, they all do include in the Applications folder a trial version of Microsoft Office, and the Pro models also include trial versions of two of Apple’s own products, iWork and FileMaker Pro. So, while Macs are much better than Windows machines on the craplet front (my new Sony came with 24 craplets,) they are not perfect.

But the ad is funny.

Using Even New PCs Is Ruined by a Tangle of Trial Programs, Ads

Walter S. Mossberg — Thu, 05 Apr 2007 00:01:00 +0000

When you buy a gleaming, new personal computer, the first thing you want to do is to try out its cool new features and make it your own. You want to savor how quickly it starts up and runs, and arrange the desktop icons to suit your tastes and habits.

But as I rediscovered recently, often what you’re forced to do instead is to spend hours as a digital maintenance man wading through annoying and confusing chores.

I have set up many computers over the years, so I wasn’t shocked that the out-of-box experience was less than ideal. Still, I was struck by just how irritating it was to get going with the new Sony Vaio SZ laptop I bought about 10 days ago. It was the first new Windows machine I’d bought in a few years, because I had been waiting for Microsoft’s new Windows Vista operating system. I was amazed that the initial experience is still a big hassle.

I’m not even referring to the most time-consuming setup processes — transferring all your files and settings, reinstalling your favorite programs and learning the new features. Vista has actually made moving files and settings easier, and it isn’t different enough from Windows XP to make for a steep learning curve.

[ See post to watch video ]

Instead, I’m talking about two main problems. One is the plethora of teaser software and advertisements for products that must be cleared and uninstalled to make way for your own stuff. The second is the confusing welter of security programs you have to master and update, even on a virgin machine.

I’m also referring to how slowly a new Windows Vista machine starts and restarts, even if you haven’t yet loaded or launched any of your own software.

I am not singling out Sony here. I would have had a similar experience if I had chosen, say, a Hewlett-Packard laptop. Most major PC makers feature the security programs and trial software and offers I encountered on my new Sony. They are not part of Vista itself.

The problem is a lack of respect for the consumer. The manufacturers don’t act as if the computer belongs to you. They act as if it is a billboard for restricted trial versions of software and ads for Web sites and services that they can sell to third-party companies who want you to buy these products.

I’m distinguishing these programs, sometimes called “craplets,” from the full-featured, built-in Sony software meant to enhance the computer, or from entire, useful programs Microsoft builds into Windows, such as music and photo organizers.

On my new Sony, there were two dozen trial programs and free offers. The desktop alone contained four icons representing come-ons for various America Online services, and two for Microsoft. The start menu and program menu had more items that I neither chose nor wanted. Napster, a music service I don’t use, was lodged at the lower right of the screen.

The worst was a desktop icon called “Watch Hit Movies Now!” This turned out to be four full-length films from Sony’s movie studios, which the company had preloaded onto my computer at the cost of more than four gigabytes of precious hard-disk space. But they aren’t a gift. If you want to play them, you have to pay Sony.

Then there was the security-software mess. I signed up for a 60-day free trial of Symantec software that Sony offered. This required multiple rounds of scary warnings, scans and updates — on the first day of using a new machine. Plus, when I tried to use a feature that stopped some unwanted programs from loading, I was forced to launch a second, somewhat redundant, security program from Microsoft.

On top of this, Sony informed me it had 21 different software updates available for my brand new laptop.

I also was shocked at how long this machine took to restart and to do a cold start after being completely shut down. Restarting took over three minutes, and a cold start took more than two minutes. That suggests the computer is loading a bunch of stuff I neither know about nor want. By contrast, a brand new Apple MacBook laptop, under the same test conditions, restarted in 34 seconds and did a cold start in 29 seconds.

I asked Sony about all this, and the company, while acknowledging it is paid to bundle the trial programs, said the programs are carefully selected and “provide benefits to many consumers,” up to 30% of whom act on the offers. Sony said the preloaded movies are “a key differentiator for our products in the marketplace, which we have found that many VAIO customers greatly appreciate.”

Sony also said the boot-up times I recorded are “not at all uncommon with Vista-loaded PCs” and are faster than on some competing computer brands. It defended the 21 updates on the grounds that Vista is so new that, in many cases, compatible software wasn’t available when the computer shipped.

Still, I wish computer makers would stop loading all these trial programs and offers on computers and that security precautions could be much less disruptive and more automatic. The first day of owning an expensive new gadget should be a pleasure, not a hassle.

Email me at mossberg@wsj.com. See video versions of my reviews at wsj.com/mossbergvideo.