Tricia Duryee in Commerce on January 5 at 8:02 pm PT
Amazon has issued an apology tonight after upsetting Kindle owners, who learned they were selected to receive a publication they didn’t sign up for — and could be charged for.
Kara Swisher in Commerce on December 9, 2011 at 7:44 am PT
Here’s the lawyer who’s going to write that ironclad lease — that promised espresso maker better be there! — for the lovely apartment in Italy we rented.
Arik Hesseldahl in News on October 24, 2011 at 7:14 am PT
RightNow is based in Bozeman, Mont., which is about as unlikely a place to find a cloud software company as you can imagine. It’s also a pretty nice place.
Scott Weiss, General Partner, Andreessen Horowitz in Voices on September 1, 2011 at 1:38 pm PT
I had a real struggle preparing to be a public company CEO. And it had little to do with having scalable internal systems or making the quarterly numbers: I just couldn’t keep secrets from my employees.
Arik Hesseldahl in Enterprise on March 22, 2011 at 1:34 pm PT
Parature is challenging Salesforce.com’s Service Cloud 3 with a big update that integrates monitoring of social networks like Twitter and Facebook as part of a customer support application.
Liz Gannes in Social on February 16, 2011 at 10:08 am PT
Assistly helps small businesses provide Web-based customer service and support with a platform that combines more traditional methods like email, chat and phone with Twitter and, as of today, Facebook.
John Paczkowski in News on February 10, 2011 at 6:45 am PT
Good news for long-suffering Sprint Nextel investors: Customer retention has finally improved to the point where the carrier is able to report actual gains in postpaid subscribers, rather than losses.
Katherine Boehret in The Digital Solution on February 8, 2011 at 2:54 pm PT
Katie looks at Tello, a new website and mobile app that encourages users to chime in on their customer-service experiences, good or bad.
Liz Gannes in Social on December 22, 2010 at 2:25 pm PT
I recently stumbled across a venture-backed start-up that has managed to keep itself out of the news despite doing what appears to be pretty noteworthy stuff. Sponge, which calls itself “the future of Q&A,” powers pages for businesses to share and build community knowledge.
