Tricia Duryee in Commerce on January 5 at 8:02 pm PT
Amazon has issued an apology tonight after upsetting Kindle owners, who learned they were selected to receive a publication they didn’t sign up for — and could be charged for.
Kara Swisher in Commerce on December 9, 2011 at 7:44 am PT
Here’s the lawyer who’s going to write that ironclad lease — that promised espresso maker better be there! — for the lovely apartment in Italy we rented.
Arik Hesseldahl in News on October 24, 2011 at 7:14 am PT
RightNow is based in Bozeman, Mont., which is about as unlikely a place to find a cloud software company as you can imagine. It’s also a pretty nice place.
Voices
Scott Weiss, General Partner, Andreessen Horowitz in Voices on September 1, 2011 at 1:38 pm PT
I had a real struggle preparing to be a public company CEO. And it had little to do with having scalable internal systems or making the quarterly numbers: I just couldn’t keep secrets from my employees.
Arik Hesseldahl in Enterprise on March 22, 2011 at 1:34 pm PT
Parature is challenging Salesforce.com’s Service Cloud 3 with a big update that integrates monitoring of social networks like Twitter and Facebook as part of a customer support application.
Liz Gannes in Social on February 16, 2011 at 10:08 am PT
Assistly helps small businesses provide Web-based customer service and support with a platform that combines more traditional methods like email, chat and phone with Twitter and, as of today, Facebook.
John Paczkowski in News on February 10, 2011 at 6:45 am PT
Good news for long-suffering Sprint Nextel investors: Customer retention has finally improved to the point where the carrier is able to report actual gains in postpaid subscribers, rather than losses.
