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customer service 
54 posts and columns on customer service
Customer Service Is Next Job for IBM’s Watson
Keeping track of what consumers like and dislike is a beefy computing problem.
Voices
Apple Attack Fallout Hits China’s State-Owned Enterprises
Want to know who are China’s most hated companies? All you have to do is hit out at one of its most beloved.Voices
Beijing Takes Another Bite at Apple
The Chinese Communist Party’s main propaganda outlet assailed Apple Inc.’s customer-service practices, the latest indication that China might move to check foreign companies’ domination of the country’s smartphone market.Voices
Apps: The New Corporate Cost-Cutting Tool
Apps may be creating new jobs for developers and marketers. But around the edges of the rest of the economy, they’re also starting to become a substitute for people who earn a paycheck.Meet the New Salesforce.com, All About Service
The social enterprise is so 2012.
News Byte
Yahoo CEO Mayer Now Requiring Remote Employees to Not Be (Remote)
According to numerous sources, Yahoo CEO Marissa Mayer has instituted a HR plan today to require Yahoo employees who work remotely to relocate to company facilities. The move will apparently impact several hundred employees, who must either comply without exception or presumably quit. It impacts workers such as customer service reps, who perhaps work from home or an office in another city where Yahoo does not have one. Many such staffers who wrote me today are angry, because they felt they were initially hired with the assumption that they could work more flexibly. Not so, as it turns out. A Yahoo spokesperson said the company does not comment on internal matters.Zendesk Hacker Accesses Twitter, Tumblr and Pinterest Data
No passwords were involved, said the companies, who are alerting their users tonight.
Microsoft Teams Up With Parature to Enhance Customer Service in Dynamics
Customer service moves to the cloud.
Directly Is a TaskRabbit for Online Customer Service
Directly wants to be an alternative to tweeting out into the ether or scanning the dead ends of online forum discussions to find the occasional relevant comment.
Amazon’s Bezos Knocking on Wood for a Record Holiday Season
This year, physical retailers have lined up a fairly broad defensive strategy against the online behemoth, but Amazon’s Jeff Bezos says they are ready.