57 posts and columns on customer service
Can Salesforce.com Grow Into a $10 Billion Company?
It can, if it can grow its service and marketing clouds into billion-dollar businesses, one analyst says.Xbox One Matches PS4’s First-Day Console Sales … And Reports of Defects
Stop me if you’ve heard this one before.“Healthy Tension” Emerging Inside PayPal as It Looks to Reverse Poor Customer-Service Reputation
PayPal seems to be off to a good start under David Marcus. But tainted reputations are not cleansed overnight.Sprint Cuts 800 Customer Service Jobs, but Doesn’t Foresee Companywide Layoffs
Happier customers mean fewer support calls.New Gilt Groupe CEO on New Business Ideas, the Flash-Sales Bubble and a Future IPO (Q&A)
Michelle Peluso says Gilt still has significant room to grow. Will the public markets react accordingly?Voices
Don’t Be a SaaS-Hole: How Silicon Valley Evolved Itself Into an Era of Zero Customer Service
The Valley has forgotten that a great user experience extends beyond the product, and delighting customers with a total user experience is at the heart of long-term sustainable business.Google Turns to Startup StellaService to Power Google Trusted Store Ratings
Google Shopping customer service ratings get a little more comprehensive.Customer Service Is Next Job for IBM’s Watson
Keeping track of what consumers like and dislike is a beefy computing problem.Voices
Apple Attack Fallout Hits China’s State-Owned Enterprises
Want to know who are China’s most hated companies? All you have to do is hit out at one of its most beloved.Voices