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54 posts and columns on customer service
Customer Service Is Next Job for IBM’s Watson
Keeping track of what consumers like and dislike is a beefy computing problem.Voices
Apple Attack Fallout Hits China’s State-Owned Enterprises
Want to know who are China’s most hated companies? All you have to do is hit out at one of its most beloved.Voices
Beijing Takes Another Bite at Apple
The Chinese Communist Party’s main propaganda outlet assailed Apple Inc.’s customer-service practices, the latest indication that China might move to check foreign companies’ domination of the country’s smartphone market.Voices
Apps: The New Corporate Cost-Cutting Tool
Apps may be creating new jobs for developers and marketers. But around the edges of the rest of the economy, they’re also starting to become a substitute for people who earn a paycheck.Meet the New Salesforce.com, All About Service
The social enterprise is so 2012.News Byte





