103 posts and columns on customer

Vaunted Yahoo Techie Departs for Microsoft (Surprised? Me Neither.)

in News on March 19 at 8:29 pm PT

Raghu Ramakrishnan has left the purple building.
Ramakrishnan2x3

Voices

Users Rip AT&T Data Curbs

in Mobile on March 2 at 11:30 pm PT

Wireless carriers are getting increasingly forceful in their efforts to pitch mobile bandwidth as a scarce, valuable commodity — setting up a battle with consumer groups that support open-Internet rules and longtime customers who treasure their unlimited data plans.

So It’s the Kodak Strategy for Yahoo — The Last Refuge of the Vaguely Patented

in News on February 28 at 6:00 am PT

In poking Facebook, Yahoo might now learn what it is really like to be de-friended.
kodak_logo

Talent Management Start-Up PeopleMatter Raises $14M, Led by Morgenthaler

in News on February 26 at 7:00 pm PT

The Charleston, N.C.-based software company, which focuses on hourly workers, said the new investment will be used to for product innovation and customer acquisition strategies.
Shift Exchange

Honest: Jessica Alba’s Now an E-Commerce Geek (Video)

in Commerce on January 25 at 10:05 am PT

Can a Hollywood star sell online consumers on a healthier lifestyle for them and their kids?
alba_honest

Survey Sez: Consumers Still Miffed at Netflix, but Give Even Bigger Kiss to Amazon

in Commerce on December 27, 2011 at 9:00 pm PT

The hits from the online video service’s missteps just keep coming!
Customer_service_satisfaction_in_action

No to YESS — Yahoo Employee Satisfaction Survey Shows Morale Morass

in News on October 26, 2011 at 12:07 pm PT

Apparently, Yahoos can’t get no satisfaction.
no_satisfaction

Exclusive: Like Marketing, Yahoo’s Customer Advocacy Org Gets Sliced and Diced This Week

in News on October 26, 2011 at 12:01 am PT

Change is certainly afoot inside Yahoo.
russakow-jeff

Yahoo’s Interim CEO in Internal Meeting: “Time Is a Constraint” (Also, Blame the Media!)

in News on October 6, 2011 at 2:59 pm PT

I don’t know why I am not just invited to these Yahoo gatherings, since it would make my life a lot easier.
ShareholderMeeting

Attention Shoppers: Coupons.com Grabs $30M in Funding From Greylock

in Commerce on October 3, 2011 at 8:00 am PT

VCs search for a bargain in longtime digital promotions site.
coupons

How Market Fares After Labor Day Will Determine if Groupon’s IPO Is Delayed — Or Even Pulled (Or Not)

in News, September 5, 2011 at 3:07 pm PT

Exclusive: Groupon’s Mason Tells Troops in Feisty Internal Memo: “It Looks Good.”

in Commerce, August 25, 2011 at 3:02 pm PT

Best Buy Will Sell You HP’s TouchPad at Your Own Risk

in Mobile, August 21, 2011 at 12:05 pm PT

New Groupon Filing: ACSOI Dumped, Revenue and Subs Up, Losses Remain

in Commerce, August 10, 2011 at 8:16 am PT

Exclusive: Groupon Will Dump Controversial ACSOI Accounting in Amended IPO Filing

in Commerce, August 5, 2011 at 2:49 pm PT

Groupon Updates Privacy Rules, Including on Mobile Tracking and Sharing of Personal Information

in Commerce, July 9, 2011 at 11:33 pm PT

An Unlikely Pair (Me and Glamour Magazine, That Is) Tackle Women in Tech Conundrum This Fall

in Media, June 10, 2011 at 6:01 am PT

Google Confirms That Groupon COO Will Be Google's Margo Georgiadis

in News, April 21, 2011 at 11:14 am PT

Twitter Offers Metered Pricing for Firehose of Tweets

in Social, February 2, 2011 at 5:43 pm PT

Salesforce.com Buys Manymoon for Between $25 Million and $35 Million

in News, February 1, 2011 at 1:44 pm PT

Exclusive: Former Facebook Ad Head Mike Murphy Takes Senior Advisor Role at Zynga

in News, January 23, 2011 at 7:02 pm PT

Qualcomm Makes It Official, Grabs Atheros for $3.1 Billion

in Enterprise, January 5, 2011 at 8:42 am PT

Déjà Vu: Facebook's Questionable Stock Hijinks Feels Like Winklevii 2.0

in News, January 4, 2011 at 11:00 am PT

D: Dive Into Mobile: The Full Interview Video of Sprint Nextel's Dan Hesse

in News, December 27, 2010 at 9:05 am PT

Still Changing Passwords Today? Silverpop Attack May Be Why.

in Enterprise, December 15, 2010 at 7:40 am PT