246 posts and columns on customers
AT&T’s “Next” Plan Offers A New Smartphone Every 12 Months, With Some Strings
AT&T is following in T-Mobile’s footsteps and letting consumers upgrade their phones once a year instead of once every two years. Its new plan calls for user’s to turn in their old device if they trade up early.Amazon’s Bezos Knocking on Wood for a Record Holiday Season
This year, physical retailers have lined up a fairly broad defensive strategy against the online behemoth, but Amazon’s Jeff Bezos says they are ready.Voices
Wal-Mart Is Testing Mobile Checkout
Employees at Wal-Mart Stores Inc. are testing a new checkout system that allows shoppers to skip the cashiers’ lines.With New Merchant Local Updates Tool, Foursquare Is Getting Serious About Its Business
A month after its redesign pitch to users, Foursquare appeals to businesses with improved tools.Voices
T-Mobile Customer Losses Continue to Mount
T-Mobile USA said it lost more than a half million of the most lucrative customers in the first quarter, casting doubt on whether the company can regain momentum after regulators blocked its sale to AT&T Inc.Verizon Introduces “Convenience Fee” for Some Online, Phone Payments
There are still plenty of ways to avoid that $2 charge, however.Don’t Listen to Your Customers
Entrepreneurs need to be reminded that it’s not the job of their customers to know what they don’t. In other words, your customers have a tough enough time doing their jobs.
— From Mark Cuban‘s 2011 book “How to Win at the Sport of Business: If I Can Do It, You Can Do It”
Groupon Races to IPO Based on Strong Q3 Performance
Groupon’s third-quarter performance is clearly what made it possible to move forward on its initial public offering. Here’s a look at some of the key numbers.The Average Groupon Customer Has Purchased Four Deals
Groupon’s aggressive marketing tactics have been very effective at getting new subscribers to sign up. But has it been good at getting those subscribers to buy?Voices