Voices

T-Mobile Customer Losses Continue to Mount

T-Mobile USA said it lost more than a half million of the most lucrative customers in the first quarter, casting doubt on whether the company can regain momentum after regulators blocked its sale to AT&T Inc.

Verizon Introduces “Convenience Fee” for Some Online, Phone Payments

There are still plenty of ways to avoid that $2 charge, however.
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Don’t Listen to Your Customers

Entrepreneurs need to be reminded that it’s not the job of their customers to know what they don’t. In other words, your customers have a tough enough time doing their jobs.

– From Mark Cuban‘s 2011 book “How to Win at the Sport of Business: If I Can Do It, You Can Do It”

Groupon Races to IPO Based on Strong Q3 Performance

Groupon’s third-quarter performance is clearly what made it possible to move forward on its initial public offering. Here’s a look at some of the key numbers.
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The Average Groupon Customer Has Purchased Four Deals

Groupon’s aggressive marketing tactics have been very effective at getting new subscribers to sign up. But has it been good at getting those subscribers to buy?
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Secrets From Apple’s Genius Bar: Full Loyalty, No Negativity

Steve Jobs turned Apple Inc. into the world’s most valuable technology company with high-tech products like the iPad and iPhone. But one anchor of Apple’s success is surprisingly low tech: its chain of brick-and-mortar retail stores.

PayPal Acquisition Hints at Company's Approach to the Mobile Wallet

EBay-owned PayPal said in February it will conduct several pilot programs over the next year to enable consumers to use their PayPal accounts–at the register. Today, it announced an acquisition that may help them get there.

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AT&T Web Customers Face Data Cap

AT&T Inc. said Sunday that it will begin to cap DSL data usage for its Internet customers and implement charges for anyone who goes over the limit.

New App Helps You Decide Whether to Buy or Walk Out Empty-Handed

SearchReviews is launching an application today that provides customer reviews on the go, by aggregating more than 36 million customer reviews from more than 1,000 sites around the Web.

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Apple, Google and the Publishers: Here's How to Make Subscriptions Work

In recent weeks, we’ve heard growing concern from magazine and newspaper publishers regarding the challenge of providing content for mobile media while preserving their print franchises. The concern is nothing new, but it’s apparent that content providers are at risk of losing track of their customers like toddlers in a shopping mall.

Verizon’s iPhone Picture Comes Into Focus