3 posts and columns on dropped call

Admitting You Have a Problem Is the First Step, AT&T

in News on December 7, 2009 at 2:15 pm PT

AT&T is finally owning up to the poor wireless coverage of which it is often accused. Monday, the company released an iPhone application that lets users report subpar network performance.
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AT&T Ranked Last in Consumer Reports’ Best Cellphone Service Survey

in News on December 1, 2009 at 7:15 am PT

The annual survey of wireless customer satisfaction from Consumer Reports hits the streets this week and it doesn’t have much good to say about AT&T. In a canvass of more than 50,000 readers spanning 26 U.S. cities, the organization found the carrier had the lowest customer-satisfaction rating in 19 cities surveyed.
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The Entire D6 Interview With FCC Chairman Kevin Martin and Verizon Wireless CEO Lowell McAdam (3 of 3)

in News on October 29, 2008 at 4:15 pm PT

We’re posting all the interviews from the sixth D: All Things Digital conference that took place in late May. Here’s an interview Walt Mossberg and I did with Federal Communications Chairman Kevin Martin and Verizon Wireless CEO Lowell McAdam. We paired the two together to talk about big issues facing the wireless industry, including low broadband speeds, high prices and the opening of networks. This is the third of three parts.