dropped calls

AT&T Shuffles Resources in New York in Push for Faster Data, Fewer Dropped Calls

Ina Fried in Mobile on May 23 at 9:31 am PT

The company is shifting bandwidth away from its older 2G network and toward its newer networks. Ma Bell is aiming to convince customers on the older network to upgrade their phones.

AT&T’s iPhone 4S is Tops for Web Browsing, Verizon’s for Hanging Onto Calls

Ina Fried in News on November 18, 2011 at 11:23 am PT

It’s not a shocker, but a new study finds that AT&T’s iPhone 4S leads the pack in data speeds, while Verizon’s is tops in not dropping calls.

ATT’s New Ads Tout Network Enhancements, While Sprint Spots Extol the Virtues of Competition

Ina Fried in Mobile on May 2, 2011 at 10:30 am PT

Seeking to improve its network quality and reduce complaints around dropped calls and other issues, AT&T is spending billions of dollars each year on upgrades, new cell sites and other costly improvements. Now, though, AT&T wants to get some credit for what it is doing and has launched a ad campaign in a number of key cities focusing on the latest in local improvements. In doing so, though, the carrier faces the tricky balance of trying to tout its improvements without being seen as doing more talking than doing. Sprint, meanwhile, has new ads touting the value of competition.

Verizon iPhone Users Report Far Fewer Dropped Calls, Survey Says

Ina Fried in Mobile on April 5, 2011 at 3:45 pm PT

A new study shows that Verizon and AT&T iPhone customers are both quite satisfied with their smartphone, but that among iPhone owners planning to buy another Apple phone, considerably more want to go with Verizon rather than AT&T.

Verizon Beats AT&T in Voice Calls for iPhones

Walt Mossberg in Personal Technology on February 2, 2011 at 6:01 pm PT

Some major benefits of the new Verizon iPhone service include crisp, clear calls with relatively few drops. But AT&T offers faster data downloads.

AT&T's Glenn Lurie Addresses Dropped Calls, iPhone Exclusives and More (Video)

Tricia Duryee in Commerce on December 7, 2010 at 7:11 pm PT

AT&T President of Emerging Devices Glenn Lurie is focused on connecting the next flurry of wireless devices, from the iPad to obscure medical devices, like a pill bottle that can report back whether your grandmother has taken her medication. Here are the video highlights from his interview with Walt Mossberg, who drills down on AT&T’s reputation for dropped calls and what will happen once its iPhone exclusivity expires.

Survey: AT&T Drops Three Times as Many Calls as Verizon

John Paczkowski in Mobile on May 5, 2010 at 7:15 am PT

After a brief respite, AT&T is back in the news again for claims of poor wireless service. Despite a concerted effort to improve connection reliability and circuit capacity, the carrier is still receiving low marks for dropped-call frequency, a key indicator of wireless customer satisfaction.

If You Think AT&T Has Network Problems Now, Just You Wait

John Paczkowski in Mobile on January 6, 2010 at 1:04 pm PT

For AT&T, 2010 will be all about Android and Palm’s webOS. At least, that’s the impression one’s left with after the company’s event this morning at the Consumer Electronics Show, which featured a lot of talk about devices based on those operating systems and little mention of Apple’s iPhone, the device that has overstuffed the company’s wallet almost as obscenely as it has its network.