It began: “Yahoos: A lot has happened since I last talked to you.”

You can say that again!

Yesterday, Yahoo CEO Scott Thompson sent out an email to the troops in what appears to be an attempt to soothe the company, which has been under a lot of stress, including more high-level exec departures, board changes and more. More importantly, the Silicon Valley Internet giant is nervously waiting for a restructuring expected to hit within weeks, and also has been unnnerved by Thompson’s aggressive legal attack on one of its key partners, social networking site Facebook.

Unfortunately, the memo didn’t say much, except vaguely but definitively referencing that even more tumult was coming.

After noting that he had been making a “deep dive” into the company after getting there at the beginning of the year, Thompson said that he was focused on “what makes Yahoo special and what doesn’t work.”

The plan then? To get the company to be “aggressive and lean forward,” because “real change is coming.”

Rut-roh.

(In a related move, but not noted in the memo — which several sources said was linked to all the uncertainty around the expected restructuring and also high costs — Thompson also cancelled Yahoo’s annual global sales meeting, which was to be held for about 1,300 advertising staffers in Florida later in the month.)

“We are moving as fast with real urgency to move back to Yahoo playing offense once again,” said the Thompson memo, which was read to me by several sources, because of increased worries about the company once again hunting for leakers.

(Apparently, like his predecessor before him did unsuccessfully early in her tenure, Thompson is on a yet another pointless hunt for those who talk to outsiders. Memo to Scott: Yahoo is an online media company and not a pay-for-that-used-iPad-on-eBay outfit and the peeps there like to share.)

Back to the memo action. “Were are fundamentally rethinking every part of our business and looking at all options to put maximum effort where we can succeed,” wrote Thompson. “I’m putting tons of pressure on my leadership team … so we can move faster and more deliberately.”

He added — and the bolding is his — “the changes we make will not be incremental ones. We will make bold, fundamental changes to what we do and how we do it.”

After properly freaking the Yahoo staff out — with everyone trying to grok exactly what that meant in terms of their jobs — Thompson then went into three core things the company was going to focus on under his rule (more bolding!):

“1) Focusing intently on those parts of the business that have a competitive advantage.

2) Liberating all of us to work faster and make better decisions.

3) Thinking really creatively about how to build new businesses that leverage our trusted relationships with users.”

Those will be applied, wrote Thompson, to five key parts of Yahoo: Its core business (such as the homepage and news); platforms (such as its cloud services and Yahoo Publishing Platform); data (which Thompson said was the “single most underrated, underappreciated and underused asset, also calling it a “cornerstone for the next generation” of Yahoo); international; and an amorphous thing he called “our future.”

About that, Thompson said Yahoo would “go beyond simply protecting our core assets … we will more than just tweak what we have today … to innovate, acquire and disrupt outside our core.”

Then, without giving any specifics at all, he noted that it’s as “important to know what we’ll do as how,” before launching into three “core principles” for the company, which were all in bold caps (this dude loves punctuating, which I can appreciate!).

They are:

“LISTEN, UNDERSTAND AND PUT THE CUSTOMER FIRST.

GET STUFF DONE.”

(Thompson also underlined “listen,” as well as bolding it, in an orgy of key-shifting.)

“I learned early in my career that innovative concepts without execution are of no value,” he then said, in a classic business-bromide tone. “The Yahoo of the future has to be the organization that consistently surprises the world by how much we get done and deliver to our customers.”

The letter did reference the patent-infringement lawsuit with Facebook at the very end.

“I want to point out that this lawsuit has one simple purpose: Protecting valuable assets of the company and its shareholders,” Thompson wrote. “Others have respected and have licensed our valuable innovations and Facebook must too.”

Thompson ended by noting that “my door is open.” It will be interesting to see who has the guts to walk through it today.

It needs no explanation except to say, apparently, email overload is a national disaster:

Last year, the nation’s top 100 retailers by e-commerce revenue sent recipients an average of 177 emails apiece, up 87% from 2007, according to research by marketing-technology company Responsys Inc. Some of the most aggressive emailers — including Neiman Marcus Group Inc. — sent each recipient more than 500 emails apiece in 2011, Responsys said.

Read the rest of this post on the original site »

Earlier this week, Rich Riley — the nattily dressed SVP and managing director of Yahoo’s EMEA (Europe, Middle East and Africa) region — sent an email to his staff that he was stepping down from that top role at the company.

But, unlike other high-ranking execs who have departed the Silicon Valley Internet company of late, Riley wrote: “I sincerely hope to remain with Yahoo! once the transition is complete and am working with [CEO Scott Thompson] and team to find my next big challenge.”

Leave it to Rich to be novel! (My sincere hope is that he’ll be bringing those slim-cut Zegna blazers to Yahoo’s Sunnyvale HQ.)

Here’s the entire Riley goodbye-to-Europe email below:

Hey Team,

I wanted to quickly update you on my personal plans. After an amazing 4+ years in London and Geneva, my wife and I have decided that it’s time to bring our European adventure to a close and move on to our next phase back in the US. We plan to move by the end of the summer in time for the kids to start the school year. As a family, we can’t believe we are going to leave such an amazing place, but those timeless forces of being close to family have led us to the conclusion that it’s time for us to move back. Professionally, I will find it so hard to say goodbye to this amazing team and this impressive business that we’ve built together.

Over the past four years we’ve fundamentally turned around this region. We figured out how to grow revenue and be a leading seller of display advertising and are now taking share in nearly every market in which we operate. We figured out that we had to get onto global product platforms to compete and that transition is nearly complete and our audience metrics are at all-time highs and growing rapidly. We figured out that there were huge opportunities in expansion markets and the Middle East and have executed against them. But most impressively to me by far is the team that we have assembled. A team that from country to country is seen as among the strongest in the market and has the highest morale of any team at Yahoo! I am very proud of this team and will miss you most of all.

The reason for communicating this now is that we need to start the search for my successor. We will search internally and externally with a clear mandate to find an amazing leader that can take our great business to the next level and grow revenues to $1 billion and beyond … The future for the EMEA Region is going to be fantastic.

As for me, I sincerely hope to remain with Yahoo! once the transition is complete and am working with Scott and team to find my next big challenge.

Until then, I’m 100% focused as always and we’ll have plenty of chances to say goodbye. It has been a true honor to work with all of you.

Best,

Rich

You never think about it, and yet every time you attach a photo or a Word document, or practically anything else to an email message, you’re using it.

It was created by Nathaniel Borenstein, a computer researcher who, 20 years ago, worked for Bellcore, the research arm of the Baby Bell telephone companies. At the time, no one really gave much thought to the idea that email could or even should comprise any more than basic text messages, and when attachments were involved, incompatible formats caused the kind of headaches that we would consider unacceptable today. Curiously obsessed with the evolution of email, Borenstein teamed up with Ned Freed, a fellow Internet pioneer, to write the MIME standard that is the backbone of email attachments today, supporting more than 1,300 types of files and enabling billions of email users to ignore any worries about compatibility among email programs.

The first message containing a MIME-encoded attachment was sent on March 11, 1992, and today the standard is used something like a trillion times a day. And no, he didn’t get rich (but he did once turn down a job offer from Steve Jobs). He’s now the chief scientist of Mimecast, a cloud-based email outsourcing company that just happens to riff on the name of the standard he helped create. I got a chance to talk to him by phone a few weeks ago. Here are some highlights from our conversation:

AllThingsD: Nathaniel, no one really thinks about MIME, but everyone uses it. Tell me how it happened. The story goes, you thought that one day you’d like to use email to receive photos of your grandkids. Is that true?

Borenstein: I can’t say it was my primary motivation, but it was an easy way to explain what I was thinking of. Email had been around since 1965 on time-sharing systems, and then moved to the fledgling Arpanet. Then more and more people outside the English-speaking world started to come up with a lot of incompatible ways to encode their email. At the same time, people wanted to send around files occasionally. The only way that was really safe to do it was to package up a file with a program called UUencode, which had multiple versions that weren’t always compatible. There were all these ad hoc things that people were doing for these complementary needs. In 1980, I was a grad student at Carnegie Mellon, and I was put in charge of maintaining an email program. It was just a job at first. Then we got some Unix machines. I thought I could do a better job by rewriting the email program. And I was also in charge of running an email system. It became sort of a hobby. Then, later, after I finished my dissertation, my adviser asked me to write what he described as the world’s best email programs. Suddenly my career was my hobby.

So what was it you were asked to work on?

It was Carnegie Mellon’s Andrew Project, which was intended to envision the next generation of computing environments for campuses. What was really interesting then was that it had very advanced — for that time — multimedia capabilities. And so we had a chance to make multimedia work. There were a few programs with multimedia that came before, but we had the chance to get it into people’s hands. And then something interesting happened. Steve Jobs came to visit. This was in the days that he was running NeXT. [Jobs founded NeXT after leaving Apple in 1985, and ran it until he sold it to Apple in 1996. -Ed.] He came to the campus, and a light went off in his mind when he saw the mail system. He had not completely gotten email until he saw what we could do with it, and so he tried to hire our entire team. And he got none of us. None of us wanted to go to work for NeXT.

Why was that? Was it about Steve, or about NeXT?

I’m not sure we all had the same reasons. In my case, it was that I had heard from other people that working for him was difficult. I have enormous respect for him, because he was one of the captains of our industry. But I had a feeling that if you went to work for him and you had a disagreement with him, you lost. It was that simple.

And let me guess: He built email into the NeXT operating system anyway?

His team built NeXTMail, which looked a lot like Andrew did. In fact, if you use Apple’s Mail.app on the Mac, you’re using something that looked a lot like Andrew did. But he did something interesting. He created a way for people to send files around. And so you had two communities of users on NeXT and on Andrew who couldn’t send files to each other. So after I left Carnegie Mellon, I went to work for Bellcore, which was the research arm of the Baby Bell phone companies. My job was as a researcher, and my mandate was to work on things that would encourage the use of bandwidth. I thought I was done working on mail. Then I started noticing these problems with compatibility, plus I had an idea for something I called active messages. And Bellcore was a very heterogeneous computing environment. There were all these Unix hackers, and each person had their favorite email program — I counted more than 20 in use. And I wanted them all to be able to read these active messages. So what I did was start patching them all. That led to something I called Metamail, which would be triggered by a header in the email that would then call on any one of a number of other programs. So if you received a JPG image in Atomic Mail, which was one of the programs in use at the time, it would display the JPG in Atomic Mail.

So this led to the MIME standard how?

Metamail was already in use when the work that led to MIME started up. I got involved with some efforts at IETF [Internet Engineering Task Force]. I got introduced to Einar Stefferud, and he became a mentor of mine, and introduced me to Ned Freed, who became my co-author on MIME. I was worried about email and multimedia compatibility, and Ned was working on email gateways — the problems of translating messages between different email realms — because we weren’t all running SMTP back then. Stef thought we should work together. Now, Bellcore had allowed me to take Metamail and contribute it to the public domain, or what we would now call open source, and so anyone was allowed to modify it. So every time there was a new draft of the MIME standard, I could update to support the new standard. So when the first public draft of the MIME standard was ready, I was ready with Metamail, and it was just picked up at an incredible rate. I wrote it for Unix, and three days after the release, someone had already adapted it for Microsoft DOS. That’s what told me I had a hit on my hands.

What about MIME made it flexible?

One of the reasons I think we were successful with it was the fact that we had an incomplete vision. Yes, I was thinking about pictures of grandchildren someday — I am a grandfather now, by the way — but I knew that there would be things coming that I couldn’t forsee, and I didn’t want the system we designed to have to be completely redesigned in order to accommodate the new things. That is why the MIME type system is so open. You just go to the Internet Assigned Numbers Authority and register a new MIME type. The original supported 16 MIME types, and when I checked a few years ago, we were up to 1,309 different supported file types. When I tried to explain why I wanted it to be open-ended, I tried to explain things that you could, at the time, just barely imagine. I had two examples — one was smell. I thought that one day you might be able to send files containing smells, and one day you might, but no one is really focused on it yet. The other was one I thought of almost as a joke. I proposed a MIME type for matter transport. I thought we could send matter around as an email attachment, and in a way, it came true. When you think about 3-D printing and the models for that, people are sending around schematics for 3-D objects that can then be printed. So open-ended is very good in a world where science fiction is quickly getting overtaken by reality.

You now work for a company called Mimecast. What do you do there?

The short tag line is that we do unified email services in the cloud. We take all the things that surround and administer your email, and everything except the basic core operation of it, we outsource to the core. We archive your email, we set policies about how and when it can be deleted. We do data-loss prevention. We do continuity and disaster recovery. Our BlackBerry users didn’t notice when the service went down last year. And I’m not the founder. A lot of people think I am, but I’m not. I just work for the company as its chief scientist. Once you get all those things in one place, there’s a lot of potential. You can do things that you couldn’t do before. I’ll give you just one example: Imagine you’re composing an email, and as you type, there’s a sidebar next to it. In the style of Google Instant, it becomes an implicit search query that searches both your email archive, but also, say, news stories. The point is that it might help you shape your message or change what you want to say in your email, who you want to say it to, or whether or not you want to say it at all. Having an email archive solves a very deep problem, which is organizational memory. Everyone wonders from time to time whether someone knows the answer to some question. The point is that the bigger an organization is, the more often it’s necessary to rediscover the same thing over and over. Having an email program that searches for things that might help you would go a long way toward solving this.

Here’s the Infographic on the history of MIME. Click to see it bigger:

Have you never heard of Starboard Value?

Me, either!

But the New York activist fund is readying to make a splash as soon as today, several sources said, if it follows through on the expected naming of an alternate board to challenge AOL.

Saturday is the official deadline to nominate directors to the board of AOL, also based in New York, which will have all eight up for reelection.

Sources said Starboard has talked to several Internet types, but that it has plans to put up a slate made up more of Wall Streeters to present at the company’s annual meeting later in the year.

In a filing last week, Starboard said it had been in discussions with AOL management about its concerns, so it is certainly possible the investor and the company could come to some agreement over board seats and strategic direction before it gets Yahoo-ugly.

That would make it a kind of an East Coast proxy battle version of what’s been going on over at Yahoo and its tussle with Third Point’s Daniel Loeb. He recently followed through on long-expressed unhappiness with the Silicon Valley Internet giant, and named a slate of directors — including well-known media exec Jeff Zucker — to replace current ones there.

The same kind of thing has been in the works at Starboard, which sent a letter in late December to AOL CEO Tim Armstrong, saying his much-touted strategy around content was not a good one for investors.

Like Loeb at Yahoo, Starboard is one of AOL’s largest shareholders, with a stake of just over five percent.

The letter signaled an increasing impatience with the pace of Armstrong’s turnaround efforts, which are still in turnaround. Meanwhile, AOL’s stock has rebounded from last summer’s lows of near $10 a share.

The stock is up more than 22 percent this year, to $18.44. But that’s still down almost 20 percent from when AOL spun off from Time Warner and went public in late 2009.

The grumpy (and opportunistic) Starboard entered the picture late last year.

According to The Wall Street Journal:

“Starboard, which focuses mainly on small-cap companies, was spun off from Cowen Group Inc.’s Ramius Capital LLC in March. In October, the fund successfully waged a proxy fight against hair-salon chain owner Regis Corp. when three of its director nominees were elected to Regis’s board. AOL, which was spun off from Time Warner Inc. in 2009 after a failed merger, is its most high-profile target yet.”

One of the investment fund’s bugaboos is Patch, the local news network that AOL has sunk a lot of dough into. Also under fire is Armstrong’s content efforts and the pace of its display advertising sales, including the high-profile acquisition of the Huffington Post and TechCrunch.

I have emails into all the bigs at AOL and Starboard, so we’ll see who calls back first, if at all.

The start-up quickly fixed the bug, as Betabeat reported, and issued a cheeky apology. The gaffe was probably annoying to some users who might not have wanted repeat reminders of what they did on hearts-and-flowers day 2011. But Timehop is still hitting the right nerve at the right time.

In other words, it’s trying to be funny, capitalizing on social media nostalgia in its efforts to chronicle all things pertaining to your digital history. And it’s looking beyond social networks as it bulks up the service.

A little Timehop history: A couple of months ago, you might have noticed, as I did, that you started to receive emails from “Timehop Abe,” with a Twitter message or Foursquare check-in you posted a year ago. And if you’re sensitive to email spam or simply lose track of all the services you sign up for, as I often do, you might have wondered, why am I getting this email?

Turns out you might have signed up for Foursquare and Seven Years Ago, which was the name of the app created at Foursquare’s first hackathon last year; or maybe PastPosts, a later iteration of the app. In December, the group behind those apps became Timehop — encompassing Foursquare, Twitter, Facebook and Instagram posts.

But Timehop isn’t like Facebook’s Timeline, compiling a digital album of your past social media activity, said its co-founder, Jonathan Wegener. And it’s not an app that conducts a search for old tweets or status updates — something avid social media users complain can be an arduous task. It’s a small, digestible slice of the past, sent via email.

Shortly after the name change, the New York-based start-up snagged $1.1 million from a Who’s Who of New York tech start-ups, including Bryce Roberts, Spark Capital, Foursquare’s co-founders and GroupMe’s founders.

It was an interesting show of faith in the company, since Timehop — despite the fact that it works with mobile app APIs — has no mobile app of its own, is tied to Facebook Connect for Web sign-ups, and has no real moneymaking strategy in the works. Its user base is in the tens of thousands.

“It’s a ‘user-first’ model, like Twitter and Foursquare,” Wegener said. “Making money just isn’t something we’re thinking about yet.”

Email is the company’s biggest asset right now, Wegener said. “Our open rate is great — over half of the emails we send out get opened and, if nothing else, we could have some sort of killer email advertising business.”

Wegener said the company realized a while back that it had to change its approach with the daily emails being sent out. Some users complained they were too harsh, including one user who received a jocular reminder that he was at a cemetery for a funeral the year before. Timehop has since hired a part-time advertising writer to craft quips for them.

Timehop is also starting to add more context to its emails, such as references to what was going on in pop culture and the news a year ago to the day.

Eventually, the company hopes to tap into other data — such as users’ calendar events — to compile an even bigger digital glimpse of the past, something that Greplin has gotten a jump-start on.

“The data you have on your calendar, the photos you have on your phone and desktop — that’s the stuff we’re finding really interesting from a context perspective,” Wegener said.

With more and more concerns emerging about the sharing of personal data through Web and mobile apps, Wegener is quick to say that Timehop is a private product that doesn’t post on your “walls” or anyone else’s, and that the company doesn’t share email addresses or scan contact lists.

But in order to work, the app does require access to your social networks — leaving users to decide whether a good laugh from a daily dose of the digital past is worth it to them.

Now, a new app, called Enlocked, says it’s going to make email encryption at the consumer level even easier, by introducing a mobile and Web application that adds a one-tap encryption button to an existing email account.

Enlocked works by offering an encryption option that can be applied on a message-by-message basis. A user who has downloaded the Enlocked app would see the “secure send” option as they’re sending an email. If the sender opts to send it with encryption, the recipient then receives two emails: One informing him or her that an encrypted email is about to come through, and another that is the actual email.

The catch is that the first one prompts the user to download Enlocked in order to read the encrypted email (click on the image at left).

On mobile, Enlocked is available for iOS and Android devices; the company expects a BlackBerry app to become available in about 60 days. In terms of Web-based email services, Enlocked is available on Chrome, Firefox and Internet Explorer, with a Safari plugin in the works, and it works with Gmail, Yahoo Mail, Windows Live or AOL email. Interestingly, it also works with Microsoft Outlook (including Microsoft Exchange systems).

The big question with a “vanishing email” service like Burn Note is how or whether e-messages are recoverable. With Enlocked, the question might be how long a user would be able to send encrypted emails from a work-related Outlook account, before it grabs the attention of network administrators. The app can be applied to corporate Outlook accounts, said Enlocked CEO Guy Livneh, making it so email administrators can’t read sent emails. Even if someone were to hack into an account, the message would still be scrambled in outgoing mail.

It’s currently free to use, and Livneh says the plan is to keep the consumer-facing apps free, but Enlocked may eventually offer a premium service at a cost. The company said it doesn’t plan to serve up targeted ads in emails as a way to monetize the service. (Enlocked also said it doesn’t store copies of encrypted emails sent through its app.)

Enlocked was launched this week by co-founder Livneh, formerly of database security company Sentrigo, which was acquired by McAfee last year; McAfee’s CTO of database security, Slavik Markovich, is an investor and board member.

Livneh acknowledged that the standard, open-sourced PGP-encryption method behind Enlocked isn’t new. What is new, Livneh said, is how accessible they’re making it to consumers.

“We think we’ve created an easier barrier to entry,” he said. “The magic is supposed to be in the usability for consumers.”

There are other ways that people can send encrypted emails from personal accounts, though Livneh insists that Enlocked’s mobile apps and Web plugins are more convenient to use. There’s Hushmail, for one, but that’s an entirely separate email service and not an application that you apply to your existing email account, such as your Gmail or Yahoo mail. There’s also Sendinc and Lockbin. As with Hushmail, Lockbin requires users to employ its application for sending emails.

(Image courtesy of Flickr/MJ Nault Photography)

No enterprise. No servers. No software.

Instead, a very intriguing new social networking site called CareZone, aimed at helping people managing chronic health care issues, whether it be elderly parents, sick children or others.

The private site, subscription-based and without advertising, feels like Facebook for dealing with illness, creating an online community among family members, as well as others involved in the care.

Among the features: Profiles, journals, contacts, medication information and a lockbox for key files such as advance directives, to-dos and notes.

Having just endured my own health care issue, I can tell you all the things to take care of become pretty complex and confusing, and are mostly done via email, paper and phone calls.

Schwartz said the idea came from his own difficult experience with his child, who has a chronic illness, as well as a recent health crisis his father had.

He is bootstrapping the seven-person start-up, based in San Francisco, which he founded with Apple and Microsoft vet Walter Smith, who is CareZone’s CTO.

The cost is $48 a year, or a monthly fee of $5, for a each patient.

Here’s the video interview I did with Schwartz on CareZone: