FAQ

Skype Talks About Just How Full That Half a Glass Is (Updated: Glass Now 90 Percent Full)

Ina Fried in Mobile on December 23, 2010 at 10:27 am PT

The Internet telephony service is still not back to normal after a massive outage, but a number of services have returned, it says. Skype estimates that some 10 million of its users are now online.

Stealthy Start-Up Sponge Builds Community Q&A for Companies

Liz Gannes in Social on December 22, 2010 at 2:25 pm PT

I recently stumbled across a venture-backed start-up that has managed to keep itself out of the news despite doing what appears to be pretty noteworthy stuff. Sponge, which calls itself “the future of Q&A,” powers pages for businesses to share and build community knowledge.

Skype Details Problems, Says May Take Hours to Fix

Ina Fried in Mobile on December 22, 2010 at 11:36 am PT

Amid a widespread outage on Wednesday, Skype said it had identified the issue, but cautioned it may take several more hours to resolve. The problem with the peer-to-peer network is that it can’t reach a number of its supernodes, which are key to the service’s proper functioning. Its solution, believe it or not, is the creation of “mega-supernodes.”

SkypeOut: Service Is Down for Millions

Ina Fried in Mobile on December 22, 2010 at 10:23 am PT

No, I can’t hear you now, say millions of Skype users as the Internet telephony service experiences a widespread outage on Wednesday.

Decent Nexus One Customer Support Apparently Not on List of Things Google Makes Universally Accessible and Useful

John Paczkowski in News on January 12, 2010 at 12:03 am PT

With Android and Nexus One, Google claims to have “improved” the rate and pace of innovation in mobile phones and the manner in which they are distributed. Sadly, the search giant doesn’t seem to have done much for the way in which they are supported. Not a week after the device’s debut, Google’s support forums are rife with complaints from Nexus One owners who are clearly not getting the level of customer support they expect.

Sirius iPhone App: No Stern? No NFL? No MLB? No Way. [UPDATED]

John Paczkowski in News on June 18, 2009 at 5:00 am PT

The too-long-in-coming Sirius XM app for the iPhone and iPod touch showed up in the App Store today and sadly, it’s more noteworthy for what’s missing than anything else. Absent from it are a number of the broadcaster’s more popular channels, among them Howard Stern’s, which Sirius often claims are responsible for driving more subscriptions than any other. Also missing: MLB Play-by-Play, NFL Play-by-Play and Sirius NASCAR Radio.

AP Exec: “To the Untrained Eye It Looks Like We’re Stupid”

Peter Kafka in Media on April 10, 2009 at 12:38 pm PT

It’s been a bad week for the venerable news service aggregator, which seemed hell-bent on confusing everyone about its Internet strategy. Time to sit down with VP Jim Kennedy, who explains that the AP does indeed have a strategy.