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Google Apps Adds an Anti-Spam Weapon to Its Arsenal

Arik Hesseldahl — Thu, 06 Jan 2011 17:05:04 +0000

One of the most frustrating aspects of the battle against spam over the last several years has concerned overly aggressive filters. You can be a perfectly innocent person sending a perfectly routine email, yet the spam filter on the other end of the line treats your message as if it came from a dodgy pharmaceutical company in Kazakhstan, and diverts it to the spam folder. There are lots of reasons this can happen, but one of the most common is when those who are actually sending spam falsely place your email address in their “reply” field.

The way to solve that problem, and this is especially true of companies, governments and nonprofits whose domains are often used for the purposes of spamming, is to vouch for the messages you do send, making it easier for spam filters to correctly catch the ones that really are spam.

One widely used method of doing this is by using DomainKeys Identified Mail. DKIM is an industry consortium that over the years has absorbed similar email security work done by Yahoo and Cisco Systems. One key problem is that it’s tricky to put DKIM in place.

Google announced today that its Google Apps customers will get a new feature that easily enables DKIM-certified mail. Google has long supported the DKIM standard, and in 2008 worked with eBay and PayPal to authenticate inbound messages from those domains. Now Google Apps customers can get the same certification. DKIM-signing for outbound messages will be enabled for Google Apps customers who turn on the feature in the “Advanced Tools” tab of their dashboard. Take that, spammers.

A Downsized BlackBerry Bold With Oomph

Katherine Boehret — Tue, 10 Nov 2009 23:16:08 +0000

Almost exactly one year ago, Research In Motion introduced what I then called the Buick of BlackBerrys: the BlackBerry Bold. It was bulky, heavy and seemed made for the holster-wearing set. But what it lacked in style it made up for in comfort. It had a generously sized keyboard, bright screen and even a leatherette back to accent its luxurious side. The Bold was RIM’s first BlackBerry to run on the fast 3G network, and AT&T was asking $300 for it—$100 more than the least expensive Apple iPhone at the time.

Much has changed in a year, most notably the growing number of serious competitors vying to steal customers from RIM (RIMM) and Apple (AAPL), and the surge of applications (“apps” for short) available for these super smart phones.

[ See post to watch video ]

This week, I tested RIM’s new BlackBerry Bold 9700 (na.blackberry.com), which will be available on Nov. 27 for $200 with a two-year T-Mobile contract. Like the original Bold, the Bold 9700 has a leatherette back. But that’s where the similarities end. This new version reminds me of the original Bold after a diet: smaller in every dimension—width, height, depth and weight—and, physically, it’s a lot like the newer BlackBerry Curve models. (I use the Curve 8900 every day, and after using the two together for a week I still mistook them for one another at a glance.)

RIM has long been proud of its diverse selection and the fact that it doesn’t force a “one size fits all” theory on its users. Instead, it offers BlackBerrys in all shapes and sizes, ranging from the Pearl Flip, a flip phone with a built-in BlackBerry, to the Storm 2, a touch-screen device without a physical keyboard, and several models in between.

Now, the Bold has dropped its distinguished characteristics. The Buick of BlackBerrys has become as common as the Toyota Camry. Is there nothing left for the user who likes a large, luxurious BlackBerry?

In a side-by-side comparison between this new Bold 9700, the Curve 8900 ($150 after a $100 mail-in rebate) and the Tour 9630 ($150 after Verizon’s $100 online discount), the physical differences are almost imperceptible. And these models don’t look all that different from the Curve 8520, which costs $50 with a two-year T-Mobile contract when bought at Wal-Mart (WMT).

The new Bold’s smaller size means its keyboard also is slightly smaller than its predecessor: It measures about 5.5 centimeters across rather than 5.9 centimeters. I still found it relatively comfortable to use. But this keyboard is almost exactly the same as the keyboard on the BlackBerry Tour, except the new Bold’s bottom row of keys is slightly shorter. Unlike the keyboard found on the Curve 8900 and other less-expensive Curves, the keys on the Bold 9700 are positioned side by side with no spaces between them, and horizontal rows are divided by chrome frets.

Look familiar? The BlackBerry Bold 9700 now resembles existing BlackBerrys.

While the Bold 9700 looks rather undistinguished, it has a few less-obvious attributes that give it a little oomph. For starters, it uses a trackpad for scrolling the screen. Longtime Blackberry users will remember the original scroll wheel, which was on the right side of the device. In 2006, the scroll wheel was replaced with a trackball on the front of the device. This September, that trackball was replaced by a trackpad as first seen on the Curve 8520, and its appearance on this new Bold confirms RIM’s decision to use it as the navigational tool of choice.

This trackpad is a tiny, touch-sensitive square that works by sensing a finger’s directional movements. Pressing in on the trackpad, like pressing in on the trackball, selects something on the screen. At first, I missed the satisfying physical feel of scrolling with the trackball, and the trackpad felt fast and less controllable to my thumb. But I soon got used to the trackpad and appreciated that it does away with all moving parts that could possibly get stuck—a trackball hazard for many BlackBerry users. The trackpad also establishes a flat layer beneath the screen that looks sleek and smooth in line with the four navigational buttons.

Another advantage of the Bold 9700 is its battery life. If you take off this BlackBerry’s leatherette back, a battery that measures almost the size of the device itself lies beneath. This large battery supplies the Bold 9700 with enough juice to last up to 19 days in standby mode. By comparison, the BlackBerry Tour and Curve 8900 last for up to 14 days each in standby. The new Bold’s talk time is up to six hours, slightly better than the Curve 8900′s 5½ and an hour better than the Tour’s five-hour talk time.

This thinner, lighter, smaller Bold is more comfortable to use for phone calls than the original, which could make users feel like they were holding a small piece of toast up to their ear during calls. I made several calls with no problems. Emailing on this Bold 9700 was as simple as always, and I set up four email accounts for testing.

Despite its fancy new BlackBerrys, RIM needs to overhaul the way it handles apps. The Bold 9700 comes preloaded with a prominently positioned icon for RIM’s BlackBerry App World store. But apps downloaded from here still go right into the “Downloads” folder, sending users unfamiliar with this system into a frantic search for their newly downloaded app.

And not all apps go into that folder; the Facebook app goes straight to the “Apps” folder. Why not put every new app right on the home screen and let me put them into folders if I so choose?

Once apps are downloaded, RIM neglects to notify you when all apps need to be updated. On my personal Curve 8900, I recently dug into the settings of my TwitterBerry and Facebook apps and manually checked to see if updated versions were available for each. This was the case, and I downloaded the new versions, but most people would never think to check for this kind of thing. Instead, RIM should send notifications about available updates for all apps.

The Bold 9700 runs on T-Mobile’s 3G network, which isn’t nearly as established as the 3G networks that Verizon (VZ) and AT&T (T) offer. It also can connect to Wi-Fi and allows voice calls to be made over Wi-Fi. (The BlackBerry Tour connects to Verizon’s 3G network but doesn’t have Wi-Fi—a huge downside. The Curve 8900 connects to Wi-Fi but not to 3G.)

The other attributes of the Bold 9700 are like the BlackBerry Curve 8900 and Tour: They all have cameras with flashes that are capable of capturing 3.2-megapixel photographs, bright 480×360-pixel displays, built-in GPS and slots for microSD memory cards so as to expand their memory.

If you’re considering a BlackBerry upgrade, the Bold 9700 offers 3G and Wi-Fi, a combination not offered by another BlackBerry with a full physical keyboard—other than the original Bold. But since many of the Bold 9700′s features are about the same as less-expensive BlackBerrys, it’s worth considering the Tour and Curve 8900 before you spend $200 on a device that no longer lives up to its bold name.

Edited by Walter S. Mossberg

Write to Katherine Boehret at mossbergsolution@wsj.com

Syncing to an iPhone on MobileMe

Walter S. Mossberg — Thu, 23 Apr 2009 00:52:02 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

I saw your column last week saying Apple’s MobileMe now does a better job of syncing contacts, calendar items and email. But will it allow me to sync to my iPhone directly from my company’s corporate calendar, address books and email?

MobileMe is meant for consumer data, not corporate data. Essentially, Apple’s own servers act like a company’s servers in order to bring corporate-style push syncing to consumer data that isn’t kept on corporate servers. To sync your corporate contacts, calendar items and email to an iPhone, you would use a different built-in option in the iPhone: Microsoft Exchange. Assuming your company’s IT department certifies the iPhone as an acceptable device, and your company uses Exchange, as many or most do, you can use an iPhone to perform instant two-way syncing of corporate contacts, calendar and email. It works just like a BlackBerry or Windows Mobile phone in this scenario. I have tested this, and found it worked well.

Is it possible to sync a Treo or BlackBerry using MobileMe? If not, how can I transfer my Treo contacts and calendar items to the iPhone?

While MobileMe is agnostic when it comes to computer platforms, working on both Windows and Macintosh computers, it is single-minded when it comes to handheld devices. It synchronizes data only to Apple’s own iPhones and iPod Touch devices. It doesn’t work with the Treo, the BlackBerry, or any other smart phone or handheld device beyond those made by Apple. One simple way to move contacts and appointments from Treo to iPhone is to use Outlook as an intermediary. First, sync your Treo to Outlook. Then, just plug your iPhone into your PC, launch iTunes, and sync the iPhone with Outlook. The data from your Treo should then be on the iPhone. MobileMe isn’t required.

I can’t find the location of the files contained in my Personal folders in Outlook that contain my contacts and saved emails. Can you help?

To find the location of the single combined Outlook data file that contains your email, contacts and calendar, follow these steps. First, select “Data File Management” from the File menu. A window will open showing the name of your data file, which includes its location on your hard disk. Click the button to the right that says “Open Folder,” and you will be in the folder that contains this file, with the file’s name or icon highlighted. Outlook data files use the extension “pst” at the ends of their names.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Helping Your Data Decamp to a Mac

Katherine Boehret — Wed, 10 Dec 2008 01:52:02 +0000

With the holidays fast approaching, plenty of shoppers are heading toward their local Apple stores with plans to buy a new home computer. Amid all this excitement, it’s worth taking time to consider how to transfer content from the old Windows PC to a shiny new Mac.

Apple (AAPL) has promoted this PC-to-Mac switching concept heavily over recent years — particularly with its “I’m a Mac” commercials, which bluntly compare the Windows and Mac operating systems. Windows Vista has been a source of consternation all its own, and some people have opted for the Mac rather than risking problems with a Vista PC. Apple recently reported that about 50% of the people buying Macs in the Apple stores are new to the Mac.

[ See post to watch video ]

If you buy a new Mac from the Apple store, staffers there (“Geniuses,” as they call themselves) will transfer your files over to the new machine free. This process takes place in the store, though Apple says it generally isn’t a “while you wait” task. If you buy a Mac elsewhere, such as online or at Best Buy (BBY), Apple stores charge $50 for this transfer.

But some people aren’t comfortable with the idea of handing a computer filled with their personal files over to a stranger. If this is the case for you, some other viable options include copying your old PC’s data onto a portable hard drive or onto discs that are compatible with the new computer. If several home computers are networked, files can be transferred onto a drive accessible by all the machines.

This week, I tried yet another method, copying data from a Windows machine over to a new MacBook using a special transfer cable from Belkin International Inc. The aptly named Switch-to-Mac Cable plugs into USB ports on two computers. It came out a month ago and is available for $50 at places like Best Buy and Apple stores. Like other transferring methods, it moves only files and not programs or applications, such as Microsoft Word (MSFT). (Windows applications can run on a Mac using programs like Boot Camp, Fusion or Parallels.)

The Switch-to-Mac Cable makes it easier to transfer data from a Windows PC to a Mac.

I tested the Belkin Switch-to-Mac Cable by transferring data to a new Apple MacBook from my two-year-old Lenovo ThinkPad X60, which runs Vista. (Most people will transfer from an older PC that doesn’t run Vista.)

After installing the software included and connecting the transfer cable to both the Mac and Windows PC, short, on-screen prompts walked me through the steps for copying data from one computer to the other. On one instructional screen, I checked boxes to indicate what I wanted to transfer, including documents, pictures, music, videos, Internet Explorer bookmarks, desktop wallpaper and desktop files. Here, I could also opt to transfer a custom folder as well as personal information from Outlook like email, contacts and calendar.

I liked Belkin’s simple approach, including unintimidating software and a straightforward cable with a glowing, white indicator. But the files didn’t all properly transfer from my Windows laptop to my Mac. Most notably, the software prompted me to move files on my desktop, but the cable moved only five of the 23 selected files stored there.

Also, I use Mozilla’s Firefox as my default browser, but Belkin doesn’t move Firefox bookmarks to the Mac. Still, my Internet Explorer bookmarks moved over into Safari, Apple’s browser. Belkin explained that it left out Firefox transfers, instead focusing on programs like Safari that come installed on Macs. Even without a cable, Firefox itself will export bookmarks to be moved to the Mac in just a few simple steps.

I had no problems transferring everything else, and things like photos and music moved to the Mac appeared there in logical places. For example, photos stored in the “My Pictures” folder on my Windows PC automatically moved over to iPhoto on the Mac and retained their original folder labels in iPhoto.

In most cases, newly transferred files were clearly labeled on the Mac in folders marked “Windows PC.” After my initial transfer, I used the cable for additional transfers, and the data moved in those follow-ups were labeled “Windows PC-2″ and so on. When my email, contacts and calendar transferred from my Windows Live Mail desktop client, I wasn’t sure where this data had moved within Apple Mail because I didn’t see a “Windows PC” folder. A Belkin representative explained that files transferred to Apple Mail are stored in an “Import” folder.

If your transfer doesn’t work perfectly the first time, try moving stray files into a folder that transferred successfully in a previous attempt. I did this with some of my desktop files when they didn’t move over and it worked, albeit with an extra step.

Over the phone, I walked through numerous troubleshooting scenarios with Belkin to figure out why my desktop files didn’t transfer over to the new Mac, but nothing helped. Belkin said it hadn’t seen my desktop transfer problem in its tests.

I was frustrated to find that Belkin doesn’t offer much in the way of detailed instructions for users, such as a FAQs Web site or troubleshooting steps for common hiccups. Its simplicity is an asset, but when performing an important task like transferring data, I’d rather have the option of knowing more than less. Belkin says it plans to add more help for users in the future.

As its name indicates, the Belkin Switch-to-Mac Cable isn’t designed to transfer data from one Mac to another, nor from one Windows PC to another. Nor will it transfer data from a Mac to a Windows PC. Additionally, all hidden directories and system directories are ignored, as are all files with the following extensions: .exe, .com, .dll, .scr, .ini, .db, .lnk.

Not tested was a competing product from Detto Technologies, the $50 Move2Mac, which comes in two versions: One enables transfers from older PCs without USB ports, the other enables transfers from PCs with USB ports that are running Windows 98, Millennium, 2000 or XP — but not Vista, which the Belkin enables.

If you’re moving away from a Windows PC, Belkin’s Switch-to-Mac Cable is one tool that can make this transition easier.

Edited by Walter S. Mossberg

Write to Katherine Boehret at mossbergsolution@wsj.com

Dell Remote Access Keeps Your Files at Your Disposal

Walter S. Mossberg — Thu, 09 Oct 2008 01:06:02 +0000

Say you’re on the road and you need to look at a file that’s on your main computer back at your office or house. Or say you’re using a device with limited storage, like a smart phone or one of the tiny new “netbook” portable PCs, and you want access to a file that isn’t on the device at hand.

You might be able to get at the desired file if you have previously uploaded it to an online storage or photo-sharing service, or emailed it to yourself. But, in many cases, you could be stuck.

[ See post to watch video ]

Now Dell (DELL), the big computer maker, is aiming to solve that problem with a new service called Dell Remote Access. Despite the name, the service can be installed on any brand of Windows PC running Windows XP or Windows Vista to make its files remotely accessible, as long as it has a broadband connection. You can transfer, or stream, or share these files with others. You can even remotely use the host computer’s Web camera.

And some of the service’s functions also work even if your remote device is one of Apple’s (AAPL) Macintosh computers or iPhones, or a computer powered by the Linux operating system, like Dell’s own Mini netbook.

For basic functionality — making the files on one Windows PC remotely accessible from other devices — Dell Remote Access is free. If you want to use its advanced functions, like the ability to remotely control the host PC or to access other devices on your home network, it costs $9.95 a month, or $99 a year. This paid version of the service also includes the ability to share with others access to files or to devices on your network, such as stand-alone Web cameras.

You only need to install special software on the host PC whose files are to be remotely accessed. For basic file access, the remote devices require just a Web browser and a password to tap into the host computer. You can download the software, and get started with the service, at dellremoteaccess.com.

I’ve been testing Dell Remote Access for a few days, at home and on the road, and found that it works well, despite a few glitches and limitations. It’s not revolutionary — many other services and software programs do part or all of what it does, with varying degrees of technical difficulty and at varying fees — but Dell Remote Access combines a wide variety of functions into a fairly simple package. It will be available as a preinstalled option on Dell’s PCs later this year.

Dell also is hoping it will give a boost to sales of its Mini line of very small machines with limited internal storage for files.

For my tests, I installed Dell Remote Access on my home Dell desktop, an XPS One model running Windows Vista. The installation was easy and quick, except for one oddity: To use the new service, you have to uninstall a network diagnostic utility Dell installs on its machines, called Dell Network Assistant. Since I had little or no use for the utility, this was no big loss, but if you rely on it, this conflict could pose a problem.

Next, I used the Remote Access software to select folders I wanted to make remotely accessible. By default, the program assumes you want to share your documents, music and pictures folders, but I added some others. The software tests your network connection to let you know how well it’s likely to work.

I used a variety of remote devices to access this home Dell. These included a Sony (SNE) Vaio laptop running Vista, a Mac laptop and an Apple iPhone. I even tried accessing the Dell machine from a virtual Windows XP installation running on the Mac.

Some of these tests were conducted from within my home network and others were conducted from across the country.

In general, the tests went well. With the Sony laptop, and within Windows XP running on the Mac, I was able to view photos and slide shows, and stream music and videos, from the Dell in all locations. I opened Microsoft Office (MSFT) files and PDF files remotely and transferred files to the remote machines. I was even able to remotely control the Dell at decent speeds and use the Dell’s built-in camera.

The only annoyance was that every time you want to remotely control the host machine, you must download and install a small utility. You also have to leave on your home computer.

Dell’s system provides more limited functionality if your remote machine is a Mac using Apple’s operating system, or a Linux machine or a mobile phone. With these setups, you can only view, stream or transfer files only from the main host computer. You can’t do remote control or view cameras.

But these limited functions did work pretty well on the Mac and the iPhone, although in some cases I had to first download a song to the Mac before it would play, rather than simply streaming it directly from the Dell.

But Microsoft Word documents stored on the Dell opened right up on the Mac. It was particularly impressive to be able to view a document or photo stored on the Dell from an iPhone thousands of miles away.

Dell Remote Access is a worthy service that’s worth a try.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

PC Options Without Preinstalled Software

Walter S. Mossberg — Thu, 19 Jun 2008 00:01:00 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

Does any PC manufacturer offer an option to order a Windows (MSFT) PC without any extra software preinstalled?

Dell’s XPS models can be ordered without most preloaded third-party software if you are very careful about clicking all the “no” options when ordering online. But you still are likely to find yourself with Dell’s (DELL) own sometimes annoying networking software.

I have two Windows machines, one for work and one for home. Both use Outlook for email. How can I best transfer many emails from the machine at work to the one at home and still be able to read them in Outlook — without forwarding them all?

Outlook has an “Import and Export” function that will allow you to export any of your email folders to, say, a transferable medium such as an external hard disk or flash drive. You can then take this removable medium to the home computer, plug it in, fire up Outlook, and then import the folder you had exported earlier at work. You can find these import and export functions under Outlook’s File menu.

Can Internet Explorer and Firefox 3.0 coexist on the same computer?

Yes. In fact, you can have 2, 3, or 4 different Web browsers installed on the same personal computer, whether Windows or Mac (AAPL). You can even run different browsers simultaneously. For instance, as I type this, I am running IE 7, Firefox 3.0 and Safari 3.0 on the same computer at the same time.

The only slight hassle is that you will have to decide which to designate as the default browser, the one that launches when, say, you click on a link in an email.

You can find Mossberg’s Mailbox, and my other columns, online for free at the new All Things Digital web site, http://walt.allthingsd.com.

Inside Google's Cellphone Operating System

Walter S. Mossberg — Thu, 17 Jan 2008 00:01:00 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

When will Google offer its much-discussed cellphone for sale?

Google says it isn’t planning to build or sell mobile phones. Instead, it is developing a cellphone operating system, or software platform, called Android. And it has assembled an alliance of companies, including phone makers and cellular network providers, to create phones based on this new platform. This group is called the Open Handset Alliance. In addition, since Android will be so-called “open source” software, Google expects numerous developers around the world, large and small, to modify the operating system and create programs that will run on it.

If all goes according to plan, Google says it expects to see many different Android-based cellphones and other mobile devices, from a variety of manufacturers and carriers, in various designs and with differing functionality and capabilities. Some may be larger-screen “smart phones,” similar to an iPhone or BlackBerry. Others might be smaller, simpler phones. Still others might fall somewhere between an iPhone and a small laptop.

Google officials say they expect the first Android devices to be available later this year.

After reading your Jan. 3 column, I looked unsuccessfully for a Home and Student version of Office for Mac 2004. Does such a version exist?

In the 2004 release of Microsoft Office for the Mac, this low-priced version had a different name: the Student and Teacher edition. Microsoft presumably changed the name of this $150 product to the Home and Student edition in both Office 2007 for Windows and Office 2008 for the Mac, because, while it was technically limited for sale to families containing students or teachers, no proof was required and it was widely purchased by consumers in general.

However, there’s a big difference between the latest Windows and Mac versions of the Home and Student edition. In the Mac version, it includes Word, Excel, PowerPoint and Entourage, Microsoft’s equivalent of Outlook on the Mac, which, like Outlook, includes email, calendar and contact functions. But the new Windows version now omits Outlook, and instead substitutes OneNote, a note-taking and information organizing program that is far less commonly used. So, Windows users must spend much more money to get a version of Office that includes Word, Excel, PowerPoint and Outlook.

Is there a way to back up Microsoft Outlook Express emails, particularly Inbox items?

Outlook Express stores your emails in database files, with all the messages in each of your mail folders lumped into a single such file. These files can be backed up, or copied, onto other hard disks, or storage media.

The email data files are usually buried in obscure subfolders in Windows. But you can locate them by clicking on the Tools menu, then Options. This will open a tabbed window. In this window, click on the tab called Maintenance, then the button called Store Folder. This will generally give you a long, complicated path to the folder.

Next, copy this path by selecting it and pressing Control and C. Then, click on the Start menu, select “Run…”, and then press Control and V and then click OK. This should open the folder that contains your email. The inbox is contained in a file called Inbox.dbx. This is the file you will want to back up. If you want to back up other folders, such as the Sent mail folder, you will find them along with the inbox file, with the same “.dbx” suffix.

Some backup programs may automate this process by simply allowing you to designate that you want to back up your Outlook Express emails. There are even some programs specially designed to back up Outlook Express messages. You can find some of these by simply performing a Web search on “backup Outlook Express.”

You can find Mossberg’s Mailbox, and my other columns, online for free at the new All Things Digital Web site, http://walt.allthingsd.com.