1 posts and columns on Forsee

Amazon Wins an Award It Didn’t Give Itself: Tops in Customer Satisfaction

in Media on December 30, 2008 at 4:46 am PT

Amazon’s data-free claim that it posted its “best ever” holiday season this month has gotten a deservedly skeptical reception. But here’s one vote in favor of Jeff Bezos’s e-commerce giant: A customer satisfaction poll that singles out just Amazon and Netflix for praise.