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	<title>AllThingsD &#187; Forsee</title>
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		  <title>All Things Digital</title>
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		<title>Amazon Wins an Award It Didn't Give Itself: Tops in Customer Satisfaction</title>
		<link>http://allthingsd.com/20081230/amazon-wins-an-award-it-didnt-give-itself-tops-in-customer-satisfaction/</link>
		<comments>http://allthingsd.com/20081230/amazon-wins-an-award-it-didnt-give-itself-tops-in-customer-satisfaction/#comments</comments>
		<pubDate>Tue, 30 Dec 2008 12:46:04 +0000</pubDate>
		<dc:creator>Peter Kafka</dc:creator>
				<category><![CDATA[Commerce]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Circuit City]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[Forsee]]></category>
		<category><![CDATA[Jeff Bezos]]></category>
		<category><![CDATA[MediaMemo]]></category>
		<category><![CDATA[Netflix]]></category>
		<category><![CDATA[Peter Kafka]]></category>
		<category><![CDATA[Staples]]></category>
		<category><![CDATA[Target]]></category>
		<category><![CDATA[Wal-Mart]]></category>

		<guid isPermaLink="false">http://mediamemo.allthingsd.com/?p=2574</guid>
		<description><![CDATA[Amazon's data-free claim that it posted its "best ever" holiday season this month has gotten a deservedly skeptical reception. But here's one vote in favor of Jeff Bezos's e-commerce giant: A customer satisfaction poll that singles out just Amazon and Netflix for praise.]]></description>
			<content:encoded><![CDATA[<p><a href="http://mediamemo.allthingsd.com/files/2008/12/jeff-bezos.jpg"><img class="alignright size-full wp-image-2465" title="jeff-bezos" src="http://mediamemo.allthingsd.com/files/2008/12/jeff-bezos.jpg" alt="" width="250" height="166" /></a></p>
<p>Amazon&#8217;s <a href="http://mediamemo.allthingsd.com/20081226/amazon-our-holiday-sales-were-great-just-dont-ask-us-to-tell-you-about-them/">data-free claim</a> that it posted its &#8220;best ever&#8221; holiday season this month has gotten a deservedly skeptical reception. But here&#8217;s one vote in favor of Jeff Bezos&#8217;s e-commerce giant: A customer satisfaction poll that singles out just Amazon and Netflix for praise.</p>
<p>Forsee Results says that Amazon (AMZN) and Netflix (NFLX) were the clear winners in its annual survey of Web shoppers. And Amazon was the only company in Forsee&#8217;s Top 5 that got higher rankings this year than it did in 2007.</p>
<p>Even mighty Apple (AAPL), whose customers were generally fairly happy with their online shopping experience, saw its ranking drop one point over the last year. Here&#8217;s a list of results (click to enlarge):</p>
<p><a rel="lightbox" href="http://mediamemo.allthingsd.com/files/2008/12/foresee-results.png"><img class="aligncenter size-full wp-image-2577" title="foresee-results" src="http://mediamemo.allthingsd.com/files/2008/12/foresee-results.png" alt="" width="350" height="209" /></a></p>
<p>You can spin this stuff any way that you&#8217;d like: It&#8217;s sort of interesting, for instance, that brick-and-mortar chains like Wal-Mart (WMT), Target (TGT) and Staples (SPLS) improved their scores. And not that surprising that Circuit City (CC), which is in the midst of a Chapter 11 filing, fared poorly. Click <a href="http://foreseeresults.com/Form_HolidayTop40_Dec08.html">here</a> for the full report (ignore the part about this being a U.K. survey). But the real report cards&#8211;tallies of what customers actually spent at the stores in the last two months&#8211;are just getting finalized now.</p>
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