Frank Eliason

Voices

ComcastCares's Eliason Shares Twitter Tips

Julia Angwin, Editor, Digits, The Wall Street Journal in News on August 6, 2009 at 1:49 pm PT

Frank Eliason is famous for trolling Twitter as @comcastcares to solve customer complaints. At the Comcast New Media Exchange conference in Philadelphia Wednesday, he doled out his top tips for effective Twittering. “If you look at anything I’ve ever done, it’s really service 101, search 101,” he said.

Voices

Comcast's Twitter Guru on Comcastcares' Tipping Point

Andrew LaVallee, Reporter, The Wall Street Journal in News on June 2, 2009 at 8:32 am PT

If you’ve read anything about how companies are harnessing Twitter, chances are Frank Eliason, under the name “comcastcares,” has been mentioned. He calls himself as “a simple customer-service guy” (not unlike Craigslist founder Craig Newmark, who goes by “customer-service representative”) and said at yesterday’s Federated Media conference that his team fields several hundred tweets a day.