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	<title>AllThingsD &#187; Hallmark</title>
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		<title>Want to Know What Consumers Think? Check Their Gut.</title>
		<link>http://allthingsd.com/20120329/want-to-know-what-consumers-think-check-their-gut/</link>
		<comments>http://allthingsd.com/20120329/want-to-know-what-consumers-think-check-their-gut/#comments</comments>
		<pubDate>Thu, 29 Mar 2012 13:30:27 +0000</pubDate>
		<dc:creator>Arik Hesseldahl</dc:creator>
				<category><![CDATA[Enterprise]]></category>
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		<guid isPermaLink="false">http://allthingsd.com/?p=191069</guid>
		<description><![CDATA[Consumer research disruptor GutCheck is back with a service aimed at polling fans of brands that gather on Facebook and Twitter.]]></description>
			<content:encoded><![CDATA[<p><a href="http://allthingsd.com/20120329/want-to-know-what-consumers-think-check-their-gut/gutcheck-logo-feature/" rel="attachment wp-att-191109"><img src="http://allthingsd.com/files/2012/03/gutcheck-logo-feature-380x285.jpg" alt="" title="gutcheck-logo-feature" width="380" height="285" class="alignright size-Featured wp-image-191109" /></a>I don&#8217;t watch it, but perhaps it&#8217;s suitable that the TV series &#8220;Mad Men&#8221; is back on the air, because it allows me to reintroduce you to Matt Warta, the CEO of GutCheck, a Denver-based start-up. Warta bears a passing resemblance to a character on the show, Roger Sterling.</p>
<p>GutCheck, you may remember, is set on <a href="http://allthingsd.com/20110413/start-up-gutcheck-blows-up-and-rebuilds-the-old-model-of-consumer-research/">upending the decades-old institutions</a> of consumer research. Ad agencies and research companies spend $7 billion a year rounding up focus groups and asking roomfuls of consumers a bunch of questions and paying them for their time. Basically, it leverages the power of the Internet to reach out to consumers directly and ask them the questions that advertisers need to ask as they build out their campaigns. No need to gather them all in a meeting room and pay someone thousands of dollars to survey them in person, then gather up the results weeks later.</p>
<p>It&#8217;s a small shop that has some pretty big customers: Intel, General Mills and Hallmark are among its corporate clients. And some big ad agencies use it, too, including <a href="http://kaplanthaler.com/">Kaplan Thaler</a> and <a href="http://www.gsdm.com/">GSD&#038;M</a>.</p>
<p>Today, Gutcheck is launching a new service called Instant Research Communities. In a world where people are often willing to become fans of a product or a brand, or &#8220;Like&#8221; it on Facebook and Twitter, or express public opinions about a brand in dozens of ways, the one-on-one opinions of those people are often valuable. GutCheck can quickly gather a bunch of qualified respondents from this pool of &#8220;brand advocates,&#8221; as they are often called in the ad business.</p>
<p>For what? Testing out early versions of an ad campaign that&#8217;s in development, or asking them what they think about a new product or a potential business move. The same recruitment engine the company developed for its virtual focus group service works here, too. You get you group together in a matter of hours, and have your research ready in days instead of weeks. The company is unveiling the service at the Advertising Research Foundation&#8217;s <a href="http://rethink12.thearf.org/">Re:think conference</a> in New York.</p>
<p>Warta, a former venture capitalist, raised $2 million in funding from Highway 12 Ventures, a Boise, Idaho-based venture capital fund. Given the clients the outfit has landed in the last year, it has been running fine on that funding since then. Warta told me, however, that he&#8217;ll probably be looking to raise another round before 2012 is over.</p>
<p>I asked Warta yesterday whose business GutCheck aims to disrupt, expecting it to be some network of big agencies that specialize in wrangling and convening consumers into groups where they can be probed for opinions and attitudes. He told me it&#8217;s really a much more informal network of small local and regional companies that do the wrangling and the polling, under contract to the large ad agencies and consumer goods companies. &#8220;It&#8217;s really just a bunch of small mom-and-pop shops,&#8221; he said. </p>
<p>I&#8217;m no expert on the advertising business, but it sounds a little messy and ad hoc. Certainly, Roger Sterling would have something snappy and incisive to say about that. But I don&#8217;t watch the show, so you&#8217;ll have to just imagine it.</p>
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		<title>A Card Concierge, in Case You Forget</title>
		<link>http://allthingsd.com/20071205/a-card-concierge-in-case-you-forget/</link>
		<comments>http://allthingsd.com/20071205/a-card-concierge-in-case-you-forget/#comments</comments>
		<pubDate>Wed, 05 Dec 2007 00:01:00 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Katherine Boehret]]></category>
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		<description><![CDATA[A Web site called jackcards.com is trying to improve the way people send greeting cards, sending email reminders a month before important dates and shipping pre-stamped, pre-addressed cards to users.]]></description>
			<content:encoded><![CDATA[<p>Electronic greetings, or e-cards, have come a long way since their debut as one-dimensional postcards and now can include animation, slideshows and personal narration.</p>
<p>These digital creations save forgetful friends who don&#8217;t think far enough in advance to buy and send snail-mail cards. However, even the hippest e-cards, such as customizable cartoons from political parody site JibJab.com, are no match for paper cards with thoughtfully penned sentiments.</p>
<div class="media-LEFT" style="width: 245px;"><img src="http://online.wsj.com/public/resources/images/PJ-AL409A_MOSSB_20071204185753.jpg" alt="Photo" height="253" width="245" /><br />Jack Cards offers to send you unique cards in time for you to personalize and mail them.</div>
<p>Rather than fight the ever-popular, old-school cards, the digital world is trying to improve the way people buy and send those cards. This week I tested a Web site called <a href="http://www.jackcards.com" rel="external">www.jackcards.com</a>, which sends email reminders a month before important dates and offers to ship paper cards one, two, or four weeks before an event. The cards can arrive pre-stamped and pre-addressed, so you need only add your own hand-written message before dropping them in the mail.</p>
<p>Jack Cards LLC of Boston based its business after the notion that an imaginary correspondence butler named &#8220;Jack&#8221; could take care of you, making you look like the friend/spouse/relative/boss of the year. Its cards range from $1.50 to $6 each, plus the cost of a stamp if you opt to get the card pre-stamped; U.S. shipping is free throughout December.</p>
<p>My primary skepticism about Jack Cards was its content: Did it offer enough variety to justify buying cards without seeing them? Would its cards be funny enough to send my uncle into a fit of laughter? And would they be like the tear-jerkers best friends see in stores and buy for one another for no reason?</p>
<p>Jack Cards prides itself on unique offerings that can&#8217;t be found in the local drugstore, and I found that its cards fit the bill for many occasions. It&#8217;s worth noting the cards looked even better in person, created by about 40 designers who left me both scratching my head over some of their humor and cooing over their beautiful designs. But the functionality of the site needs to improve, especially in the way it helps users search through cards; too often, results were hit and miss. And it doesn&#8217;t incorporate enough rich Web 2.0 features, which could improve navigation on the site and be a real boon for looking at cards (imagine an inset animation of a card opening and revealing its message inside).</p>
<div class="media-RIGHT" style="width: 150px;"><img src="http://online.wsj.com/public/resources/images/PJ-AL406A_MOSSB_20071204185755.jpg" alt="Photo" height="165" width="150" /></div>
<p>Predictably, Hallmark Cards Inc. isn&#8217;t sitting idly by as a start-up tries to steals its thunder. Its Web site, <a href="http://Hallmark.com" rel="external">Hallmark.com</a>, sells paper cards in addition to e-cards and it, too, can remind you of coming events. Its way of personalizing cards is to send them directly to recipients with a message typed inside &#8212; a method that isn&#8217;t as personal. Like Jack Cards, Hallmark offers to mail cards to buyers to send out but doesn&#8217;t pre-stamp or pre-address anything.</p>
<p>Hallmark also differs from Jack Cards in the shipping department. A $2.99 birthday card from Hallmark.com cost $2.95 to be shipped to me &#8212; and wouldn&#8217;t arrive at my door for five business days. The free shipping offer from Jack Cards will end in January, but the company normally charges 99 cents for two- to three-day shipping; this flat fee applies to a package filled with any number of cards.</p>
<p>Without signing in, anyone can browse through the more than 1,000 cards on JackCards.com. Those interested in joining the site can do so for free after entering a name, password, email and birthday. Members are asked to enter a list of the &#8220;Fast Five&#8221; &#8212; people with whom they most often correspond, such as parents, siblings, best friends or close colleagues.</p>
<p>Each of the Fast Five is set up with a name, address and list of events that correspond to the person; I listed my parents with their anniversary, Mother&#8217;s Day or Father&#8217;s Day, birthdays and Christmas. I was a little stunned to find an event titled &#8220;Will You Marry Me?&#8221; but I suppose Jack Cards thought of everything.</p>
<p>The site could stand to be better organized. The page filled with data on each of my Fast Five seemed jumbled, and jumping from one contact to another wasn&#8217;t as easy as it should be. Hyperlinks beside the events I entered for these people directed me to a general browsing page for cards instead of to a page specifically related to an event. These extra steps gave the page a clumsy feel.</p>
<div class="media-LEFT" style="width: 150px;"><img src="http://online.wsj.com/public/resources/images/PJ-AL410B_MOSSB_20071204185757.jpg" alt="Photo" height="203" width="150" /></div>
<p>Drop-down search toolbars let you choose the occasion, style of card (Humor, Just For Kids, Romantic etc.), recipient and designer. Each card&#8217;s front and inside messages, size and paper color are identified as you move your cursor over them.</p>
<p>I was stunned by some of the Mother-specific birthday cards. None of the cards said &#8220;Happy Birthday, Mom,&#8221; which was a problem because without that, the cards all seemed ambiguous. A card in this search said, &#8220;You are going to cherish this birthday card years from now. Cuz who knows if I&#8217;ll remember your birthday again. Happy Birthday.&#8221; I can&#8217;t think of anyone who would give such a card to a mother. The company continues to improve its searching to be more accurate.</p>
<p>But Jack Cards did introduce me to some clever and original material that I never would&#8217;ve seen in my CVS. Beautifully colorful cards made by Masha D&#8217;yans caught my eye immediately and looked more like watercolor paintings than cards.</p>
<p>I bought a good variety of about 25 cards and had them sent to me, some stamped and pre-labeled with my return address and the recipient&#8217;s address typed in attractive script, others without any stamp or label. Square cards cost more to mail (58 cents compared with 41 cents), but Jack Cards will give you the appropriate stamp. The weight and quality of the cards, along with their artistic attributes, made them feel more special than something that has been picked up from a shelf and opened by a hundred passersby. Many cards were individually packaged in plastic wrappers to stay clean en route.</p>
<p>If Jack Cards can continue to work on its site&#8217;s navigation and search functions, I think its system would be welcomed by many people looking for good-quality, well-designed cards that catch the eye. It saves users the hassle of last-minute trips to the card store, and still lets greeting cards keep their personal touch, which is what makes them such a permanent fixture in our lives.</p>
<p>Email <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>.</p>
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