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	<title>AllThingsD &#187; hockey stick</title>
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		<title>Is Twittermania Running Face-First Into Quittermania?</title>
		<link>http://allthingsd.com/20090428/is-twittermania-running-facefirst-into-quittermania/</link>
		<comments>http://allthingsd.com/20090428/is-twittermania-running-facefirst-into-quittermania/#comments</comments>
		<pubDate>Tue, 28 Apr 2009 21:29:46 +0000</pubDate>
		<dc:creator>Peter Kafka</dc:creator>
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		<guid isPermaLink="false">http://mediamemo.allthingsd.com/?p=6777</guid>
		<description><![CDATA[Remember all the way back, a couple weeks ago, when everyone was talking about Twitter and Oprah and Ashton Kutcher and the millions of people who were joining Twitter every week? Turns out the majority of those new Twitterers--three out of every five--won't be back in May. That's a problem, says Web measurement service Nielsen.]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-medium wp-image-6785" title="weegee-crowd" src="http://mediamemo.allthingsd.com/files/2009/04/weegee-crowd-230x300.jpg" alt="weegee-crowd" width="230" height="300" />Remember all the way back, a couple weeks ago, when everyone was talking about <a href="http://kara.allthingsd.com/20090416/i-cant-believe-i-am-now-following-ashton-kutcher-on-twitter-because-cnn-just-cannot-win/">Twitter and Oprah and Ashton Kutcher</a> and the millions of people who were joining Twitter every week?</p>
<p>Turns out the majority of those new Twitterers won&#8217;t be back in May.</p>
<p>So says <a href="http://blog.nielsen.com/nielsenwire/online_mobile/twitter-quitters-post-roadblock-to-long-term-growth/">Nielsen Online</a>, which estimates that 60 percent of Twitter&#8217;s users leave after a month. That makes sense on a gut level to me: Twitter is easy to use, but it often takes a while to make sense, and if you&#8217;re not a <a href="http://twitter.com/pkafka">professional self-promoter</a>&#8211;or someone with a lot of friends who are already on Twitter&#8211;it may never make sense.</p>
<p>It&#8217;s worth noting here that Nielsen is likely overstating the churn because it is only measuring visits to the Twitter.com URL. The majority of Twitter use happens away from the site, on mobile phones and apps like Tweetdeck, and it&#8217;s theoretically possible to be an avid Twitterer but never visit Twitter.com after you sign up. I&#8217;ve asked the Twitter folks for their take on the stats and will update if they respond.</p>
<p>But let&#8217;s assume, for argument&#8217;s sake, that the Nielsen stats are correct, or close to being correct. Is that a problem? Obviously, every Web service attracts new users who never come back after they try it out, so churn in itself isn&#8217;t a problem. The question is the rate.</p>
<p>The good news is that Twitter&#8217;s 40 percent retention rate is higher than it used to be. Prior to the Oprah madness of this month, Twitter&#8217;s rate was closer to 30 percent, Nielsen says.</p>
<p>But the measurement company argues, via a fancy chart and equation, that 40 percent retention makes it mathematically impossible for Twitter to achieve significant penetration with Internet users. The simple version is that if Twitter loses three out of five users a month, its growth will be capped at about 10 percent of the audience. Fancy version below (click chart to enlarge):</p>
<p><img rel="lightbox" class="alignnone size-full wp-image-6780" title="social_audience_retention" src="http://mediamemo.allthingsd.com/files/2009/04/social_audience_retention.png" alt="social_audience_retention" width="350" height="277" /></p>
<p>And here&#8217;s how Twitter&#8217;s retention rate compares to that of Facebook and MySpace (again, note that Facebook users and MySpace users more or less <em>have</em> to visit the those sites to use them, so the numbers are likely slightly skewed):</p>
<p><img rel="lightbox" class="alignnone size-full wp-image-6781" title="social_network_loyalty" src="http://mediamemo.allthingsd.com/files/2009/04/social_network_loyalty.png" alt="social_network_loyalty" width="350" height="264" /></p>
<p>So what if Twitter really is a service that appeals to no more than 10 percent of the Internet audience? Is that such bad thing? Not at all. That&#8217;s an awfully big number.</p>
<p>And &#8220;retention&#8221; may end up being the wrong metric to measure a service like Twitter, anyway. See this perceptive post by <a href="http://andrewchenblog.com/2008/09/08/how-to-measure-if-users-love-your-product-using-cohorts-and-revisit-rates/">Andrew Chen</a> (thanks to <a href="http://www.omgpop.com/">OMGPOP&#8217;s</a> Dan Porter for the link).</p>
<p>But a lot of the Twitter sales pitch&#8211;to investors and would-be partners like Google (GOOG) and Microsoft (MSFT)&#8211;is contingent on the service&#8217;s eventual ubiquity. The appeal of Twitter&#8217;s real-time search capabilities, for instance, is less seductive if you&#8217;re only searching what a sliver of Internet users are Tweeting about. And knowing that growth is capped could make that impressive <a href="http://mediamemo.allthingsd.com/20090415/twitters-astonishing-hockey-stick/">hockey stick chart</a> a little less so.</p>
<p>[<em>Image credit: Weegee via the <a href="http://museum.icp.org/museum/collections/special/weegee/weegee07a.html">International Center of Photography</a></em>] </p>
]]></content:encoded>
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		<title>Weekend Update, 4.19.09</title>
		<link>http://allthingsd.com/20090419/weekend-update-41909/</link>
		<comments>http://allthingsd.com/20090419/weekend-update-41909/#comments</comments>
		<pubDate>Sun, 19 Apr 2009 08:39:47 +0000</pubDate>
		<dc:creator>Beth Callaghan</dc:creator>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=16380</guid>
		<description><![CDATA[A look back at the week during which approximately 40 percent of the posts were about Twitter. Or at least it seemed that way.

BoomTown got the ball rolling by making a visit to Twitter HQ bearing pies. During a video tour of the premises, Biz Stone discussed rock stars and booze, and spilled the secret of the strange green deer.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2009/04/boyle.jpg" alt="boyle" title="boyle" width="349" height="210" class="aligncenter size-full wp-image-16381" />A look back at the week during which approximately 40 percent of the posts were about Twitter. Or at least it seemed that way.</p>
<p>BoomTown got the ball rolling by making a <a href="http://kara.allthingsd.com/20090414/kara-visits-twitters-san-frantwittco-hq/">visit to Twitter HQ</a> bearing pies. During a video tour of the premises, Biz Stone discussed rock stars and booze, and spilled the secret of the strange green deer. Later, <a href="http://kara.allthingsd.com/20090414/twitters-co-founders-evan-williams-and-biz-stone-speak/">co-founders Stone and Evan Williams</a> were customarily nonspecific in a conversation about their revenue plans, and BoomTown was a <a href="http://kara.allthingsd.com/20090416/i-cant-believe-i-am-now-following-ashton-kutcher-on-twitter-because-cnn-just-cannot-win/">little bit horrified</a> to have become one of Ashton Kutcher&#8217;s million-plus followers&#8211;maybe even the one that put him over the top in his race with CNN to hit the seven-figure mark. Still on the celebrity tip (but off the Twitter one), BoomTown took a moment to appreciate the self-deprecatory stylings of <a href="http://kara.allthingsd.com/20090415/finally-a-reason-to-bring-a-little-more-lindsanity-to-boomtown/">Lindsay Lohan&#8217;s eHarmony spoof</a> and to embed the video on <strong>AllThingsD.com</strong>. Finally, was there anyone this week who missed <a href="http://kara.allthingsd.com/20090416/good-luck-trying-to-share-the-angelic-voice-of-susan-boyle/">Susan Boyle&#8217;s virtually instant stardom</a> on &#8220;Britain&#8217;s Got Talent&#8221; via Google&#8217;s (GOOG) YouTube? BT took a look at the journey the story has taken <a href="http://kara.allthingsd.com/20090417/boylemania-part-ii-tv-to-internet-to-tv-to-internet/">from television to Internet, back to television and back to Internet again</a>.</p>
<p>Back to Twitter, MediaMemo took a look at its amazing growth as a service and as a phenomenon&#8211;the <a href="http://mediamemo.allthingsd.com/20090415/twitters-astonishing-hockey-stick/">&#8220;hockey stick,&#8221;</a> as one early investor describes the company&#8217;s trajectory so far. MM also looked at <a href="http://mediamemo.allthingsd.com/20090414/study-your-brain-isnt-built-for-twitter/">a study from the USC neuroscience group</a> that says despite all the hype&#8211;or maybe even because of it&#8211;the human brain just isn&#8217;t built to digest information at Twitter&#8217;s pace. In the world of cable this week, just as folks were wondering whether Congress will <a href="http://mediamemo.allthingsd.com/20090414/will-congress-stop-the-cable-guys-from-charging-by-the-byte/">stop the cable companies from charging by the byte</a>, Time Warner Cable (TWX), one of the key players in the drama, <a href="http://mediamemo.allthingsd.com/20090416/time-warner-cable-backs-off-pay-per-byte-broadband-billing/">backed away from its plans to do so</a>. MediaMemo followed that story as well.</p>
<p>In this week&#8217;s Personal Technology column, Walt Mossberg took a look at the latest version of Apple&#8217;s (AAPL) <a href="http://ptech.allthingsd.com/20090415/latest-mobileme-takes-out-glitches-and-eases-syncing/">MobileMe</a>, and while he found it to be a big improvement over the product launch from last summer, it&#8217;s not without limitations. In Mossberg&#8217;s Mailbox, Walt answered questions from readers about <a href="http://mailbox.allthingsd.com/20090415/displaying-contacts-without-a-code/">displaying emergency contact numbers</a> on a locked cellphone and the security of running Windows software on the Mac. And in Mossberg Solution, Katie Boehret took a look at <a href="http://solution.allthingsd.com/20090414/mining-email-for-contacts/">Gwabbit</a>, a program built to mine emails for contact info.</p>
<p>More next week.</p>
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