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		<title>Salesforce Buys Small Contact Management Start-Up Etacts</title>
		<link>http://allthingsd.com/20101221/salesforce-buys-small-contact-management-startup-etacts/</link>
		<comments>http://allthingsd.com/20101221/salesforce-buys-small-contact-management-startup-etacts/#comments</comments>
		<pubDate>Tue, 21 Dec 2010 19:59:28 +0000</pubDate>
		<dc:creator>Liz Gannes</dc:creator>
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		<guid isPermaLink="false">http://networkeffect.allthingsd.com/?p=1526</guid>
		<description><![CDATA[Salesforce has bought Etacts, the contacts management tool, according to a source familiar with the matter. Etacts informed users today that it will shut down as of January 31 in order to "pursue other opportunities."]]></description>
			<content:encoded><![CDATA[<p>Salesforce has bought <a href="https://etacts.com/">Etacts</a>, maker of a contacts management tool, according to a source familiar with the matter. Etacts informed users today that it will shut down as of January 31 in order to &#8220;pursue other opportunities.&#8221;</p>
<p><a href="http://networkeffect.allthingsd.com/files/2010/12/Etacts.jpg"><img class="alignright size-medium wp-image-1532" title="Etacts" src="http://networkeffect.allthingsd.com/files/2010/12/Etacts-275x157.jpg" alt="" width="275" height="157" /></a>Etacts, which participated in the <a href="http://ycombinator.com/">Y Combinator</a> program earlier this year, offered a free Web app and plug-ins that helped Gmail and IMAP users manage their email relationships by showing information about their contacts&#8217; social Web activity and communication history.</p>
<p>The start-up, co-founded by recent Duke grads Howie Liu and Evan Beard, had raised $650,000 in funding from Ron Conway of SV Angels, Eric Hahn of Inventures Group, Jim Young from Hot or Not, Lorenzo Thione and Barney Pell from Powerset, Joshua Schachter from Delicious, and YouTube co-founder Jawed Karim. And I believe Ashton Kutcher was involved as well.</p>
<p>Etacts will no longer accept user sign-ups as of today and will delete all user data effective January 31, it said in an email sent to users.</p>
<p>Etacts&#8217;s product was quite similar to that of another Y Combinator company, <a href="http://rapportive.com/">Rapportive</a>. Salesforce also just bought another YC company this month, <a href="http://newenterprise.allthingsd.com/20101208/salesforce-acquires-hosted-apps-platform-heroku/">Heroku</a>, for $212 million in cash.</p>
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		<title>What Facebook Messages Means and Why You Should Care</title>
		<link>http://allthingsd.com/20101116/what-facebook-messages-means-and-why-you-should-care/</link>
		<comments>http://allthingsd.com/20101116/what-facebook-messages-means-and-why-you-should-care/#comments</comments>
		<pubDate>Tue, 16 Nov 2010 20:18:57 +0000</pubDate>
		<dc:creator>Liz Gannes</dc:creator>
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		<guid isPermaLink="false">http://networkeffect.allthingsd.com/?p=380</guid>
		<description><![CDATA[Facebook yesterday launched an interesting product that tries to get at the heart of how highly connected people communicate casually. CEO Mark Zuckerberg and others from the company reiterated over and over again (see my live notes; the repetition is excessive) that the product is "not email."]]></description>
			<content:encoded><![CDATA[<p>Facebook yesterday launched an interesting product that tries to get at the heart of how highly connected people communicate casually. CEO Mark Zuckerberg and others from the company reiterated over and over again (see my <a href="http://networkeffect.allthingsd.com/20101115/live-from-facebooks-email-launch/">live notes</a>; the repetition is excessive) that the product is &#8220;not email.&#8221;</p>
<p>In large part, that&#8217;s because if Facebook Messages were evaluated as an email system, it would look terrible. There&#8217;s no incorporation of IMAP so you can access your mail from other clients, there&#8217;s no way to save drafts, there&#8217;s no way to cc people, there are no folders.</p>
<p>Even more jarring, there are no subject lines or time stamps, and you only ever have one continuous conversation with a contact. Instead, like instant messaging, when you type a message and press enter, it gets set loose to your contact.</p>
<p><img class="alignnone size-large wp-image-420" title="FacebookMessages" src="http://networkeffect.allthingsd.com/files/2010/11/FacebookMessages-600x353.png" alt="" width="360" height="212" /></p>
<p>But maybe Facebook has a point, and we don&#8217;t need all that cc, bcc gobbledygook for personal communications. Maybe we just want to more casually correspond with each other. And some of these email conventions have probably outlived their usefulness. Facebook says prior to the change its top three subject lines were blank, &#8220;Hi!&#8221; and &#8220;Yo.&#8221;&#8211;if that tells you anything.</p>
<p>The problem is, the way Facebook Messages works is a bit complicated and unfamiliar. You can see why the company is rolling it out very, very slowly&#8211;it&#8217;s the kind of new experience that aggravates people and makes them whiny.</p>
<p>Facebook Messages treats the correspondence between you and another person as a single conversation, whether it&#8217;s by IM, within the Facebook Messages interface, received as an email or as a Facebook-delivered SMS. Often those channels overlap. Messages that are not from Facebook members, and those from entities other than individuals, get shunted to a second-tier inbox.</p>
<p>Yesterday I was playing with the new Messages, first within the Messages interface on the Facebook Web site, then on IM on the Web site, and then via text message when I closed my computer. A few things confused me&#8211;for instance, chat is disabled and disappears when you go into Messages. I guess it&#8217;s redundant to have the same conversation in two places. But as someone who felt like I was in an IM chat, it was super weird.</p>
<p>Another thing that&#8217;s odd is that those life-time conversation threads only really work for one-to-one relationships. Group messages seem like a little bit of an afterthought; for instance, group threads show a split-screen image of two of the participants&#8217; profile pics, no matter how many people participate. The system is prejudiced against people who email you from outside Facebook (say, your mother emails your @Facebook.com address from an @Yahoo.com address), until you explicitly say you want to see them in your main Facebook inbox. If a person sends you messages from two email addresses, Facebook doesn&#8217;t allow you to help it understand that they are the same person.</p>
<p>While I will probably acclimate to the Messages experience over the next few weeks, one thing that&#8217;s going to continue to be very annoying, and accentuated by Messages, is redundant Facebook notifications. Already a problem for those of us who use Facebook on multiple platforms like the Web and a phone app, redundant notifications run rampant in Facebook Messages. Say someone sends you a message from the Web site and checks the box to send it to your phone. Without changing any defaults, you could get a text message from Facebook, an email message from Facebook, a new IM on the Web site and a flag that you have a new message in the Facebook nav bar.</p>
<p>I spoke to Messages product manager Dan Hsiao yesterday, and he said the team had thought carefully about trimming down notifications but decided it would be worse if users weren&#8217;t alerted to the fact that they had a message.</p>
<p>Hsiao said that his mantra in building the product was to make it &#8220;email compatible but not email complete.&#8221;</p>
<p>I think there will be two main outcomes from the new Facebook Messages:</p>
<ul>
<li><strong>Other Web mail outfits</strong> will (and should) better integrate their email and instant messaging conversations, based on Facebook&#8217;s example. Folks like Gmail can go one better, and incorporate additional forms of communication like voice messages. Facebook is right&#8211;there&#8217;s no reason this shouldn&#8217;t all be condensed and scannable.</li>
<li>Provided the Facebook Messages product doesn&#8217;t have major usability issues, <strong>it will continue to supplant email, especially for young people</strong>. There will be a bigger distinction between formal, especially corporate, correspondence via email and personal messages. If you think about it, we all already make a distinction between messages from people and messages from mailing lists, and Facebook is right to say the ones from people are more important.</li>
</ul>
<p>The thing is, Facebook Messages splits out a part of the communication experience that is, for most, a part of other tools and services.</p>
<p>Facebook Messages won&#8217;t replace email for people who use email for professional purposes, people who prefer desktop mail clients or people who firmly associate themselves and their archive of emails with an existing address.</p>
<p>Rather than killing Gmail (and its much larger competitors Hotmail and Yahoo), Facebook Messages will probably have the biggest impact on usage of IM services like AIM and GChat. The only thing the new product will fully replace is the previous version of Facebook Messages&#8211;which, by the way, has 350 million active users, and four billion messages sent per day.</p>
<p><em>Please see the disclosure about Facebook in <a href="http://allthingsd.com/about/liz-gannes/">my ethics statement</a>.</em></p>
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		<title>Live from Facebook&#039;s Email Messages Launch</title>
		<link>http://allthingsd.com/20101115/live-from-facebooks-email-launch/</link>
		<comments>http://allthingsd.com/20101115/live-from-facebooks-email-launch/#comments</comments>
		<pubDate>Mon, 15 Nov 2010 18:04:49 +0000</pubDate>
		<dc:creator>Liz Gannes</dc:creator>
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		<guid isPermaLink="false">http://networkeffect.allthingsd.com/?p=363</guid>
		<description><![CDATA[Facebook has called the press to yet another launch event, this time in San Francisco for a new Facebook email system. Luckily, they brought their own cafeteria chairs so our butts will feel right at home after a long summer of launches at the company's Palo Alto, Calif., office.]]></description>
			<content:encoded><![CDATA[<p>Facebook has called the press to yet another launch event, this time in San Francisco for a new Facebook email system. Luckily, they brought their own cafeteria chairs so our butts will feel right at home after a <a href="http://networkeffect.allthingsd.com/20101115/hey-facebook-this-launch-better-not-be-boring/">long summer of launches</a> at the company&#8217;s Palo Alto, Calif., office.</p>
<p>At the St. Regis hotel in San Francisco, Mark Zuckerberg says young people say email is too slow. They prefer Facebook or SMS.</p>
<p>Zuck: IM or SMS are much simpler, and people want lighter-weight things that they can use all over the place. So we need&#8230;a modern messaging system.</p>
<p>350 million people actively use messaging on Facebook, in part because it&#8217;s really simple. Four billion messages are sent per day. This is &#8220;private, private sharing.&#8221;</p>
<p>Next-generation messaging would be: seamless, informal, immediate, personal, simple, minimal and short. (Those are a lot of synonyms, no?)</p>
<p>&#8220;This is not email. Email is one way that people will use this system, but it&#8217;s not even the primary way we think they will use it.&#8221;</p>
<p>Now a three-panel slide is up showing the key topics of the announcement&#8211;&#8221;seamless messaging,&#8221; &#8220;conversation history&#8221; and &#8220;social inbox.&#8221; Zuckerberg promises, &#8220;We can do some really good filtering for you to make sure you only see messages you really care about.&#8221;</p>
<p>Zuck brings on Andrew Bosworth to demo the product.</p>
<p>So this is actually a relaunch of the &#8220;Messages&#8221; tool. Not email-specific. Takes all correspondence between two friends and puts them in one place.</p>
<p>Everyone gets an @facebook.com email address with their username. &#8220;As much as we&#8217;re providing an email address, the system&#8217;s not email,&#8221; says Boz&#8211;more like instant messaging.</p>
<p>Boz uses convo about dinner plans as an example, with messaging across different platforms, including IM on Facebook, email, iPhone notifications, etc. The example restaurant is Piccino in San Francisco, where, fun fact, I was for a short time the Foursquare mayor. No longer though.</p>
<p>Integrates with Jabber, IMAP and one more I missed. (Sorry, first time liveblogging with this tool!)</p>
<p>Boz shows the history of Facebook messages with his girlfriend of the last four years. But doesn&#8217;t include their instant messages and other communication. Individual messages may not be profound, but collectively they provide a narrative about someone I care about, says Boz.</p>
<p>Facebook rebuilt infrastructure for this project, because it&#8217;s especially important that messages don&#8217;t get lost.</p>
<p>Instead of Cassandra (which FB created for email search and then open sourced), the company chose something new: HBase. They also used Haystack, Thrift, ZooKeeper and memcache.</p>
<p>This is the biggest engineering team Facebook has ever put together for a launch&#8211;15 people, Boz says.</p>
<p>Users have three categories: 1) Messages: Conversations with actual people. 2) Other: Email lists and the like. And 3) Junk.</p>
<p>The big idea is &#8220;picking up where you left off&#8221; no matter what device or medium.</p>
<p>This project has been in the works for the last 15 months.</p>
<p>Zuck: &#8220;This is not an email killer. This is a messaging system that includes email as a part of it. We don&#8217;t expect anyone to wake up tomorrow and say, I&#8217;m going to shut down my Yahoo account or my Gmail account and switch to Facebook.&#8221;</p>
<p>(Read: You silly press, we&#8217;re not competing with Gmail, we&#8217;re bigger than Gmail!)</p>
<p>Rolling out slowly over the next few months, starting with an invite system (ha! how Gmail!).</p>
<p>Oh, about IMAP: No support yet, so users can&#8217;t synch with other email systems. But Facebook wants to add later.</p>
<p>Interesting: Facebook messages won&#8217;t have subject lines. You just have a single messaging history with each person.</p>
<p>If you have been interacting with someone through email, then we&#8217;ll send replies back to email. You can indicate that you want a message to go directly to their phone. If you&#8217;re online, you get a message as an IM.</p>
<p>Boz: This is the end of &#8220;BRB&#8221; or &#8220;GTG.&#8221; Follows you wherever you go. (Sounds ominous when you say it like that.)</p>
<p>Question from audience: Will you add voice or video?</p>
<p>Zuck: For now only SMS, IM, email and FB messages&#8211;all are text. &#8220;We think this is a pretty big step by itself, and one we just wanted to take before we get started on the next set of things.&#8221;</p>
<p>Question from audience: Will you have contextual ads?</p>
<p>Zuck: Yes, ads work the same as on the rest of Facebook, but not targeted specific to content in a message.</p>
<p>Zuck on Gmail competition: &#8220;They have a great product. Email is still really important to a lot of people. If we build a great product that people want to use, then people will use it.&#8221;</p>
<p>Question from audience: Can users go off the record like in Gmail?</p>
<p>Boz: Users can delete any message.</p>
<p>Zuck: Off the record like in IM doesn&#8217;t make sense because users may be receiving messages in a different way than you send them. If someone gets something in email instead of IM it would be unnatural to have it off the record.</p>
<p>Question: How will this treat communication with people who are not on Facebook?</p>
<p>Boz: You can communicate with whoever you want to, and will have access to all that history of the conversation.</p>
<p>Zuck: If you&#8217;re not a part of the FB system and outside the social graph, your emails to FB users will go into &#8220;Other&#8221; folder to start off with, rather than the main. Once the recipient says you&#8217;re an important person, you&#8217;ll go into the main folder.</p>
<p>Question: What about silly joke emails from your mom? Can you filter those?</p>
<p>Zuck: There&#8217;s only one thread with every person.</p>
<p>Question: What about Facebook employee email addresses?</p>
<p>Zuck: &#8220;After a long discussion, the Farm Bureau has agreed to give us fb.com. And in the terms of that we have agreed not to sell farm subsidies.&#8221;</p>
<p>Facebook hasn&#8217;t mentioned this, but Microsoft just emailed to make sure people know they&#8217;re involved.</p>
<p>&#8220;As part of Facebook’s new messaging system: http://apps.facebook.com/facebooklive/ &#8211;Microsoft is integrating the Office experience. Over the coming months, customers will be able to access and share Microsoft Word, Excel and PowerPoint documents as attachments to their Facebook messages. Sharing new ideas, key points of inspiration and important information just got easier&#8211;even when the need to access or share that content strikes in the middle of your latest status update.&#8221;</p>
<p>Question: Can you fill in the blanks of associating email addresses with Facebook friends?</p>
<p>Boz: Not yet, but it&#8217;s imaginable.</p>
<p>(Uh-oh&#8211;how is this going to work when people have multiple contacts for themselves?)</p>
<p>Question: Storage?</p>
<p>&#8220;If you&#8217;re a good user, you have no concern. For people who try to find limits, they will find them.&#8221; Another ominous comment from Boz.</p>
<p>Okay, they&#8217;re cutting us off.</p>
<p>Here&#8217;s the <a href="http://blog.facebook.com/blog.php?post=452288242130">Facebook blog post on the announcement</a>.</p>
<p><em>Please see the disclosure about Facebook in <a href="http://allthingsd.com/about/liz-gannes/">my ethics statement</a>.</em></p>
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		<title>Microsoft Reaches for the Sky With Its Kin Phone</title>
		<link>http://allthingsd.com/20100504/microsoft-kin-phone-review/</link>
		<comments>http://allthingsd.com/20100504/microsoft-kin-phone-review/#comments</comments>
		<pubDate>Wed, 05 May 2010 04:03:44 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/?p=1205</guid>
		<description><![CDATA[Finally, after years of churning out corporate-centric smartphones, Microsoft has designed a homegrown, cool and truly consumer-focused mobile device. Katie reviews the Kin.]]></description>
			<content:encoded><![CDATA[<p>Finally, after years of churning out corporate-centric smartphones, Microsoft has designed a homegrown, cool and truly consumer-focused mobile device. It&#8217;s called the Kin (kin.com), and it comes in two versions, Kin One and Kin Two. Both will be available exclusively from Verizon Wireless (VZ) and in stores on May 13 for $50 and $100, respectively, after a $100 mail-in rebate and two-year contract. </p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=A2C081EA-E0AC-4D65-B975-0C751DC2D658&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={A2C081EA-E0AC-4D65-B975-0C751DC2D658}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p>For the past five days, I&#8217;ve kept the Kin One with me at all times, using it for social networking, texting, emailing, phone calls, Web browsing and capturing photos and videos. This 3.9-ounce gadget is about the size of a large makeup compact. It has a slide-out QWERTY keyboard and a 2.6-inch square touch screen that responds to gestures like swiping, pinching, double tapping, dragging and dropping. Friends who handled it each had the same first impression—that it felt sturdy in the hand. (The Kin Two, which I used but didn&#8217;t test as extensively as the Kin One, looks more like the iPhone, but with a cleverly hidden, slide-out QWERTY keyboard. It offers 8 gigabytes of storage, a 3.4-inch touch screen and the same new software features as the Kin One.)</p>
<h5 class="subhed">Pop-Up Clouds</h5>
<p>The Kin One has several fun features. It makes all sorts of funky sounds when different buttons are pressed, and it displays content in clever ways, like text messages that pop onto the screen in dialogue bubbles. The home screen, called the Kin Loop, is a colorful collage of photos and status updates from social networks including Twitter, Facebook and MySpace. A finger swipe to the left from the Loop home screen shows the device&#8217;s apps, while a swipe to the right displays a photo collage of favorite contacts. A round dot at the bottom of each screen, called the Kin Spot, gives people a place where they can drag and drop almost anything to save for sending later. </p>
<p>The real wow factor of the Kin starts when you get back to your computer. By logging into kin.com with the same username and password used to set up the Kin, you&#8217;ll reach Kin Studio, an online repository for activities performed with the device, laid out in timeline style. This includes photos and videos, which are automatically synced to the Studio about five minutes after they&#8217;ve been captured—with no extra steps on the user&#8217;s part. It shows phone calls, text messages, and contacts. All of this content is viewable by month, week, or day. </p>
<h5 class="subhed">Magic Moment</h5>
<p>The first time I opened Kin Studio felt like magic. An entire website was created to hold my Kin&#8217;s content, yet I had done absolutely nothing extra to put it there. I&#8217;m the kind of person who never plugs her mobile device in for syncing, so this over-the-air backup is ideal for me. I saw photos that I didn&#8217;t remember taking and enjoyed watching videos captured with the Kin on a larger computer screen.</p>
<p>The Studio is a huge plus for the Kin in two respects. For one thing, if someone loses a Kin, its content is still saved on this site. More importantly, because all photos and videos are automatically stored online, the uploading from the device has already been done. When photos or videos are shared from Kin, the phone triggers the Web-based Studio site to do the sending—a great use of &#8220;cloud computing.&#8221; This takes pressure off the already overloaded cellular network and lets people quickly send several photos or videos at once. This also helps to conserve the device&#8217;s four gigabytes of storage, since only a thumbnail of a file resides on the device.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AU821_newMOS_G_20100504210308.jpg" rel="lightbox" title="newMOSSBERG"><img src="http://online.wsj.com/public/resources/images/PJ-AU821_newMOS_G_20100504210308.jpg" width="360" height="240" style="float: none;" alt="newMOSSBERG" /></a><br />
<br />
Microsoft&#8217;s $50 Kin One</div>
<p>But for a device that focuses on social networking, the Kin falls short in some respects. Twitter fans will be disappointed that it can&#8217;t retweet updates or direct message other Twitter users from within a tweet; instead, they must use a clumsy, manual process. Likewise, photos dragged into the Spot for sharing can&#8217;t be shared through Twitter. Kin owners using Facebook won&#8217;t know if friends have made comments about one of their status updates without going through three steps to read a screen displaying comments. </p>
<p>Also, this device&#8217;s 5-megapixel camera with a flash is supposed to do a good job of capturing photos and/or videos, in dark areas (like bars or clubs), but it produced fuzzy, hazy shots in normal and low light. It was significantly inferior to my BlackBerry&#8217;s 3.2-megapixel camera with a flash. The videos captured on the Kin looked better.</p>
<p>This is only the first version of Kin software and a Microsoft (MSFT) representative says that the company plans regular, over-the-air updates. These include two significant updates before the end of this year, in addition to a maintenance update that a company representative says will improve photo quality.</p>
<p>Apps on the Kin are currently limited to those bundled on the device—like Facebook, music and photos—and it won&#8217;t have third-party apps this year. Farther down the road, the Kin platform will merge with Microsoft&#8217;s Windows Phones and all the devices will have access to a common app marketplace.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AU811_mossbe_G_20100504151329.jpg" rel="lightbox" title="mossberg2"><img src="http://online.wsj.com/public/resources/images/PJ-AU811_mossbe_G_20100504151329.jpg" width="360" height="240" style="float: none;" alt="mossberg2" /></a><br />
<br />
The Kins uses Kin Studio for online device backup.</div>
<h5 class="subhed">Two-Day Battery Life</h5>
<p>The Kin&#8217;s battery life estimate is two full days with normal use, making life easier for the type of person who forgets the device&#8217;s charger for a weekend trip. In my tests, it lasted from a Saturday morning until a Monday night without needing a charge, and though I only made a few short calls on it, this was still pretty impressive.</p>
<p>I had some trouble getting used to the Kin&#8217;s keyboard software. Typing wasn&#8217;t a problem, but its lack of autocorrect capabilities was. None of the first letters in my sentences were capitalized, and shortcuts like hitting the spacebar twice to type a period don&#8217;t exist. Nor are words corrected as you go: typing &#8220;youre&#8221; won&#8217;t automatically become &#8220;you&#8217;re&#8221;; &#8220;i&#8221; won&#8217;t become &#8220;I&#8221;; and so on. A Microsoft representative says this is intentional because so much slang gets autocorrected the wrong way, but it only made more work for me, which was annoying.</p>
<p>I carried my little Kin in a pocket or purse with no problem, and enjoyed reading the continuous stream of social-networking updates on the Loop. I selected nine friends as my Favorites, which automatically used their Facebook profile photos to create a small representative tile for each person on one screen. A two-finger touch on the Kin&#8217;s screen lets you rearrange tiles according to your preference. A small, silver button below the touch screen works as the back button.</p>
<p>I enjoyed grabbing content—like someone&#8217;s Facebook status, a photo or a website opened in the browser—and dragging it into the Spot. I did this by holding my finger on the item until a tiny icon representing it seemed to bubble up from the screen, and then I dragged it to the Spot dot at the bottom of the screen. </p>
<p>Goofy sound effects indicate when the item has been dumped into the Spot. By tapping the Spot, options for sharing appear, and thanks to the Studio, several items can be dumped into the Spot and then shared at once with no problem. The Spot works to share photos to Facebook, MySpace or Windows Live, and it can share videos to Facebook and MySpace. Using SMS, MMS, or email, the Spot can send photos, videos, websites, Web-search results, location, feeds, status messages, and tweets. </p>
<h5 class="subhed">Searching the Web</h5>
<p>I liked using the Kin&#8217;s browser. Its URL bar doubles as a search box and uses Bing, Microsoft&#8217;s search engine. Double tapping on the browser screen automatically zooms in on a Web page, and pinching two fingers on the touch screen zooms in even more. </p>
<p>Up to 10 email accounts can sync with the Kin, including POP or IMAP accounts and one Microsoft Exchange email account. For now, contacts will only sync for Hotmail and Exchange users.</p>
<p>Music can be pulled onto the Kin by syncing the device with Microsoft&#8217;s Zune software or by using the Mac Sync program to sync iTunes playlists—as well as iPhoto libraries—to the Kin. A Zune Pass, which costs $15 for one a month or $45 for three months, enables over-the-air streaming and downloading of tracks and is offered as a 14-day free trial for Kin buyers. </p>
<p>Though Microsoft&#8217;s Kin One has some polishing to do on its camera and on its social-networking tools, it&#8217;s a uniquely attractive device that&#8217;s a pleasure to use. I only wish all mobile devices had worry-free backup websites like the Kin Studio. </p>
<p class="tagline">Email <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
]]></content:encoded>
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		<title>Social-Networking Software Becomes Neighborly</title>
		<link>http://allthingsd.com/20080805/social-networking-software-becomes-neighborly/</link>
		<comments>http://allthingsd.com/20080805/social-networking-software-becomes-neighborly/#comments</comments>
		<pubDate>Tue, 05 Aug 2008 21:32:45 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/</guid>
		<description><![CDATA[We tested Meebo, Adium and Digsby, free instant-messaging programs that work by being a one-stop shop for online communication. All three are straightforward and work without much effort or instruction.]]></description>
			<content:encoded><![CDATA[<p>Instant-messaging programs, once the snobby little kids of the online communication world, have had to learn to play well with others.</p>
<p>AOL&#8217;s AIM started out with enough popularity to freely ignore the need to integrate with other programs; now, it can be argued that AIM retains its relevancy by operating with other messaging programs like <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=goog'>Google</a>&#8216;s Gmail chat and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a>&#8216;s iChat. Other IM clients paired up with one another to increase usability, like when <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a> and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=yhoo'>Yahoo</a> became interoperable over two years ago.</p>
<p>But nowadays, social-networking offerings &#8212; like leaving messages on Facebook walls and receiving Twitter &#8220;tweets&#8221; from friends &#8212; compete with traditional instant-messaging programs. And advanced technology in mobile devices has helped these chats move from desktops to iPhones and BlackBerrys, where conversations can continue on-the-go, using mobile applications.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" alt="Image" height="301" width="380" /></a><br />Three free programs &#8212; Meebo, Adium and Digsby &#8212; work by consolidating numerous messaging accounts into <highlight type="BOLD">one combined program</highlight>.</div>
<p>This week I tested three free programs that seem to acknowledge the fading star of isolated instant messaging, as we once knew it. Meebo, Adium and Digsby work by consolidating numerous messaging accounts into one combined program. Some of these include social-networking integration or even built-in email notifications, turning the service into a one-stop shop for online communication. The result can save people from choosing one IM system over another.</p>
<p>All three of these programs are straightforward and work without much effort or instruction. They require users to enter the user names and passwords to log onto each IM account, which may make some people uncomfortable, even though each site explains its privacy policy. Of the three, Digsby offers to integrate with the greatest number of programs all at once, including instant messaging, email and social-networking accounts. It also lets people handle email by deleting or sorting it directly in the IM window, which neither of the other programs does.</p>
<p>But Digsby isn&#8217;t yet usable on Macs or Linux, and Adium (the second-best offering) is available only on Macs. When used with the correct operating system, these programs perform as promised, easing communication overall and saving people the hassle of logging into various accounts &#8212; or missing out on chats with friends because of not signing into certain programs.</p>
<p>Meebo, <a href="http://www.meebo.com" rel="external">www.meebo.com</a>, is the only one of these three products that is completely Web-based. It works on all major browsers, including Internet Explorer, Firefox and Safari, and doesn&#8217;t require any installation &#8212; a plus for those who would like to be using instant messaging in the office but aren&#8217;t able to install software on corporate computers. It can log users into one of six messaging programs simultaneously, including Yahoo, Microsoft, AIM, Google, ICQ and Jabber.</p>
<p>I signed onto three instant-messaging accounts at once on Meebo by entering the username and password for each and selecting one overall &#8220;Sign In&#8221; button, which logged me into each program simultaneously and displayed all of my contacts in one condensed panel. Meebo can be configured to automatically launch within Firefox if a Firefox extension is downloaded.</p>
<p>Meebo.com is also usable on the iPhone and iPod Touch, allowing people to log into multiple accounts simultaneously from their mobile device. As of now, neither Adium nor Digsby has an application that allows it to work with the iPhone or iPod Touch.</p>
<p>Digsby, <a href="http://www.digsby.com" rel="external">www.digsby.com</a>, was a cinch to set up on my laptop, which was running Windows Vista. It walked me through the steps of adding accounts from instant-messaging programs, email accounts such as Gmail and Hotmail, and social-networking sites such as Facebook, MySpace and Twitter. Digsby works with IM and emails accounts from AOL/AIM, Yahoo, Microsoft and Google. Jabber, ICQ and Facebook chats also work with Digsby, along with IMAP and POP email accounts.</p>
<p>Once added, all of these accounts are represented in one clean panel. These consolidated communication programs saved me many extra clicks on my computer over a weekend, and I easily chatted with friends while checking messages. New emails received in my Gmail account were visible in a preview panel that popped up when I moved my cursor over the email account name. Right within this email preview panel, I could delete or archive each message; I was also able to mark a message as read or report it as spam. I performed all of these email tasks without opening my Gmail account in a browser or email client. Shortcuts in this preview panel labeled Open, Compose and Inbox sent me to my browser to perform these more-involved tasks.</p>
<p>This in-line functionality also applies to other email accounts, according to Digsby. But though I could see a tally of newly received Hotmail messages in my Digsby preview panel, these messages weren&#8217;t as interactive as those received in my Gmail inbox.</p>
<p>Digsby also tracks Twitter alerts and timelines, as well as Facebook newsfeeds and alerts &#8212; including posting notifications in your Digsby panel whenever someone &#8220;friends&#8221; you on Facebook.</p>
<p>Adium, <a href="http://www.adiumx.com" rel="external">www.adiumx.com</a>, wins points for cuteness. The downloaded program is represented by a goofy, green duck, which plops itself in the Mac operating system dock and closes its eyes when not in use. When new messages are received via Adium, this duck flaps its wings until you open the message. The Adium user interface incorporates sleek visuals, such as status windows that gracefully float above user names whenever a cursor moves over these names.</p>
<p>Adium works with AIM, ICQ, .Mac, Jabber, Google Talk, Windows Live Messenger and Yahoo Messenger. Adium supports new email notifications for some accounts, but doesn&#8217;t enable reading or sending email within the program. Instead, it offered to open my account via the browser or using Microsoft Entourage on the Mac. Social networking is limited to MySpace IM on Adium, though the next version will support Facebook Chat.</p>
<p>Adium organizes multiple conversations using tabs stacked at the bottom of a chat window. Icons line the top of each chat window, such as a file icon for transferring files and a lock that switches a conversation to be encrypted and off-the-record. Any conversation that isn&#8217;t designated encrypted is automatically stored in a table of Adium transcripts, which can be sorted by To, From or Date. Transcripts can be sorted using rough timelines like &#8220;within the past two weeks&#8221; or &#8220;since yesterday.&#8221;</p>
<p>I saved myself time and mouse clicks by using these three consolidation programs, though I preferred Digsby in the end because of its intuitive email integration. These programs will help to take down the instant-messaging barriers that have become turn-offs over the past couple years, and may better integrate IM with the social networks and mobile devices that are on the rise.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong>the Mossberg Solution at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a></p>
]]></content:encoded>
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		<title>iPhone 2.0&#8211;Good, Fast, Cheap: Pick Two.</title>
		<link>http://allthingsd.com/20080609/gillmor-2/</link>
		<comments>http://allthingsd.com/20080609/gillmor-2/#comments</comments>
		<pubDate>Mon, 09 Jun 2008 07:07:04 +0000</pubDate>
		<dc:creator>Dan Gillmor</dc:creator>
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		<guid isPermaLink="false">http://voices.allthingsd.com/20080609/gillmor-2/</guid>
		<description><![CDATA[Choosing a smartphone reminds me of the old adage from product-design people: "Good, fast, cheap: Pick two." Much more so than a personal computer, a smartphone is an exercise in compromise. This will continue to be obvious even after Apple announces "iPhone 2.0" at this week's conference for Macintosh and iPhone software developers.]]></description>
			<content:encoded><![CDATA[<p>Choosing a smartphone reminds me of the old adage from product-design people: &#8220;Good, fast, cheap: Pick two.&#8221; Much more so than a personal computer, a smartphone is an exercise in compromise.</p>
<p>This will continue to be obvious even after Apple (AAPL) announces &#8220;iPhone 2.0&#8243; at this week&#8217;s conference for Macintosh and iPhone software developers. This new device, of course, is the updated version of the path-breaking model that was launched a year ago amid a blizzard of hype.</p>
<p>I continue to be an iSkeptic of sorts. I don&#8217;t own an iPhone, and even if all the rumored new features appear they probably won&#8217;t be enough to overcome Apple&#8217;s still-unfortunate choice of AT&#038;T (T) as its telecom carrier partner.</p>
<p>True, no other device does exactly what the iPhone does. Conversely, <a href="http://voices.allthingsd.com/20070706/waiting-for-iphone-20/">the iPhone doesn&#8217;t come close to matching the most valuable features of the devices I do use</a>, namely Research in Motion&#8217;s (RIMM) BlackBerry Curve and Nokia (NOK) N95. Let&#8217;s look at each to see why.</p>
<p>My primary device is the BlackBerry, for two major reasons. First, using T-Mobile&#8217;s clever UMA technology, which does a voice hand-off from cell to WiFi&#8211;something that works on several T-Mobile handsets, but not the BlackBerry Curve on other networks&#8211;I can use the phone (and save cell minutes and money) using voice over IP. This is especially helpful at home where the cell signal is weak, but also helpful given that it works with just about any WiFi network. AT&#038;T hasn&#8217;t built UMA into its own network, and Apple&#8217;s first iPhone did not permit VoIP in any case.</p>
<p>Just as important, the BlackBerry&#8217;s physical keyboard&#8211;small keys that are nonetheless accurate and have a nice tactile response&#8211;makes it a mostly excellent email tool.</p>
<p>Mostly, but not completely&#8211;because BlackBerry&#8217;s email capabilities are designed around Microsoft Exchange. I do use Exchange for one email account, but IMAP on several others. And the BlackBerry has no IMAP client software that even understands how to flag a message as having been replied to, much less an understanding of folders.</p>
<p>I would pay good money for a solid IMAP client for the BlackBerry, but no one seems to care enough to create one. I suspect there&#8217;s a serious market for the first company that does this.</p>
<p>If the iPhone had a tolerable keyboard&#8211;and I find the virtual, screen-bound keypad nearly useless&#8211;it would be a vastly better email device than the BlackBerry, especially because it absolutely gets IMAP and is about to work with Exchange servers.</p>
<p>The iPhone&#8217;s camera is roughly equivalent to the one on the Curve: inadequate at best, with relatively low resolution and no video mode. Nokia&#8217;s N95, by contrast , is a great camera, with a 5 megapixel still resolution and 30-frame-per-second VGA video recording and playback.</p>
<p>I can &#8220;tether&#8221; the N95 to my laptop and use it as a modem; no such common-sense usage with the iPhone. The N95 also has WiFi (and handles VoIP) and 3G, invaluable for international travel; strong rumors say the iPhone will remedy the 3G situation in the new version.In fact, the N95 has almost too many high-end features, a key reason it has especially poor battery life. GPS is another N95 advantage; again, there are strong indications that the iPhone will also have it&#8211;and the large screen on the Apple device makes maps a joy to use and view.</p>
<p>I do love the iPhone as a media playback device, however. That&#8217;s why I bought an iPod Touch, which is roughly the same size and has become my portable media system of choice, especially on airplanes. And when it comes to Web browsing, it&#8217;s absolutely no contest: The iPhone blows away the Blackberry and N95.</p>
<p>Apple raised the bar in a serious way when it comes to software. While Nokia&#8217;s operating system has been much more open than the iPhone&#8217;s (or BlackBerry&#8217;s)&#8211;something Apple has halfway remedied with its semi-open new development model&#8211;Nokia has a long way to go to get even close to Apple in basic usability. The BlackBerry is quite easy to use, but still far behind Apple in many respects.</p>
<p>Will I buy an iPhone when the new models hit the stores? I still don&#8217;t know. Apple&#8217;s insistence that legitimate software will only be available through its online store is part of the company&#8217;s typical arrogance. And its continued lock-in with AT&#038;T is close to a deal-killer no matter how good the device may be.</p>
<p>Of course, you can &#8220;jailbreak&#8221; even the current iPhones. And it&#8217;s looking as though the new ones will be even more malleable, at least theoretically.</p>
<p>No matter what Apple introduces, the compromises will continue, however. But the time is almost in sight when we&#8217;ll have just about everything we want&#8211;not just what we absolutely need&#8211;in our handhelds. Not real soon now, but sooner than we might expect.</p>
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		<title>Downloading Email at Work and Home</title>
		<link>http://allthingsd.com/20051013/downloading-email/</link>
		<comments>http://allthingsd.com/20051013/downloading-email/#comments</comments>
		<pubDate>Thu, 13 Oct 2005 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Mossberg's Mailbox]]></category>
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		<category><![CDATA[Palm]]></category>
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		<guid isPermaLink="false">http://mailbox.allthingsd.com/20051013/downloading-email-at-work-and-home/</guid>
		<description><![CDATA[This week Walt Mossberg answers questions about downloading email to both home and work computers, the differences in Treo models and transferring files between Windows systems.]]></description>
			<content:encoded><![CDATA[<p>There&#8217;s no other major item most of us own that is as confusing, unpredictable and unreliable as our personal computers. Everybody has questions about them, and we aim to help.</p>
<p>Here are a few questions about computers I&#8217;ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability. This week my mailbox contained questions about downloading email to both home and work computers, the differences in Treo models and transferring files between Windows systems.</p>
<p>If you have a question, send it to me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>, and I may select it to be answered here in Mossberg&#8217;s Mailbox.</p>
<hr />
<p class="question"> <em>I want to download all my daily emails to both my home and office computers, which are both Dells. I am told that, in order to achieve this, I have to instruct my email program to keep my email on the server. How do I do that?</em></p>
<p class="answer"> With most corporate email systems, and with a type of consumer email called &#8220;IMAP,&#8221; email is synchronized among your computers. But many home users have a type of email called &#8220;POP,&#8221; which isn&#8217;t synchronized.</p>
<p>To get the same email messages on multiple machines, POP users have to instruct the email software on each computer not to delete messages from the remote server when they&#8217;re downloaded to one of the PCs. That way, they remain available for downloading onto your other PCs. This is generally accomplished by turning on an option in the settings for your email account, which can be a convoluted process.</p>
<p>In Microsoft Outlook 2003, go to the Tools menu, select Email Accounts, then pick &#8220;View or Change Existing E-mail Accounts.&#8221; Select the account you want, click Change, then, in the next window, click More Settings. In the next window, select the Advanced tab and click in the checkbox called &#8220;Leave a copy of messages on the server.&#8221; Then click OK, then Next, and Finish, in the windows that follow. Whew.</p>
<p>In Outlook Express 6, it&#8217;s a little easier, but not much. On the Tools menu, select Accounts, then Mail, then the account name you want. Click on Properties, then select the Advanced tab. Check the box next to &#8220;Leave a copy of messages on server.&#8221; Then click OK, OK and Close.</p>
<p>Both programs allow you to set a number of days for the messages to stay on the server. I recommend setting that to 1 or 2, which is long enough so they&#8217;ll be downloaded to all your PCs, but short enough so your mailbox on the server won&#8217;t exceed its limits. I also suggest clicking an option that does delete from the server any messages you actually delete on any of your PCs. You&#8217;re not likely to want to see those everywhere.</p>
<p class="question"> <em>Since the Treo 600 is much cheaper than the newer Treo 650, I am considering getting a 600 instead of a 650. What will I be missing if I do so?</em></p>
<p class="answer"> The two models are very similar in their look and feel and their core functionality. The key differences are that the 650 has a much better screen, a removable battery, a slightly better keyboard and a better (but still not great) built-in camera. It also has Bluetooth wireless networking, and it is built much better, because Palm is using a different contractor to assemble the 650 than the one it used for the 600, which was plagued by quality complaints.</p>
<p class="question"> <em>I am about to buy a new computer running XP Pro. I want to selectively transfer some, but not all, files from my old Windows 98SE computer over a cable. What is the best program for the job?</em></p>
<p class="answer"> I generally recommend IntelliMover by Detto, at <a href="http://www.detto.com" rel="external">www.detto.com</a>. Note, however, that IntelliMover won&#8217;t move application programs &#8212; only files, like Microsoft Office documents, pictures, songs, etc. If you want to move programs, try Alohabob PC Relocator, at <a href="http://www.alohabob.com" rel="external">www.alohabob.com</a>.</p>
<p style="text-align: center;"><em>*&nbsp;*&nbsp;*</em></p>
<p><em>Because of the volume of e-mail I receive, I can&#8217;t routinely answer individual questions by e-mail, or consult on individual problems or purchasing decisions. I read all questions I receive and select three each week to answer in the column.</em></p>
<p><strong>Write to</strong> Walter S. Mossberg at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a></p>
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