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	<title>AllThingsD &#187; inbox</title>
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		<title>Want to Organize Your Email? Go for High Thread Count, Not Folders.</title>
		<link>http://allthingsd.com/20120123/want-to-organize-your-email-go-for-high-thread-count-not-folders/</link>
		<comments>http://allthingsd.com/20120123/want-to-organize-your-email-go-for-high-thread-count-not-folders/#comments</comments>
		<pubDate>Mon, 23 Jan 2012 20:35:54 +0000</pubDate>
		<dc:creator>Lauren Goode</dc:creator>
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		<category><![CDATA[Marsha Egan]]></category>
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		<guid isPermaLink="false">http://allthingsd.com/?p=166345</guid>
		<description><![CDATA[It's Clean Out Your Inbox Week! But hang on -- you don't necessarily want to go folder-crazy.]]></description>
			<content:encoded><![CDATA[<p>Today marks the start of the fifth annual COYIW. OMG, you don&#8217;t know what COYIW is? ICYI, it stands for Clean Out Your Inbox Week &#8212; five whole workdays devoted to detoxing your inbox. For this year&#8217;s initiative, COYIW creator <a href="http://www.inboxdetox.com/blog/">Marsha Egan</a> partnered with Google to encourage people to get their inboxes organized. <a href="http://allthingsd.com/files/2012/01/EmailTrash.png"><img src="http://allthingsd.com/files/2012/01/EmailTrash-380x239.png" alt="" title="EmailTrash" width="380" height="239" class="alignright size-medium wp-image-166505" /></a></p>
<p>Organizing your inbox might sound tempting. The Radicati Group reports that the average employee spends about 25 percent of their day on email; by 2013, approximately 507 billion email messages will be sent each day. Many people dream of hyperproductive days unhampered by junk mail, forwards and unimportant exchanges. We&#8217;re envious of (and slightly annoyed by) friends who accomplish that &#8220;inbox zero&#8221; feat (and then post about it on Facebook or Twitter &#8212; you know who you are).</p>
<p>But before you get obsessive-compulsive about color-coding and labeling emails, keep in mind that over-organizing doesn&#8217;t necessarily solve your email problems. In fact, you&#8217;ll likely remember less of the information that&#8217;s in the emails if you do that.</p>
<p>A <a href="http://people.ucsc.edu/~swhittak/papers/chi2011_refinding_email_camera_ready.pdf">study</a> conducted last year by IBM Research &#8212; originally posted on <a href="http://www.technologyreview.com/blog/mimssbits/26784/">MIT&#8217;s Technology Review</a> &#8212; found that while &#8220;active foldering&#8221; reduces the complexity of the inbox, there&#8217;s a lack of systematic data about the extent to which these folders are actually used, so it&#8217;s hard to determine whether the hours occupied by filing emails to folders is time well spent.</p>
<p>Also, &#8220;frequent filers&#8221; tend to remember less than non-frequent filers about their email messages. The IBM Research study, which analyzed 345 frequent users&#8217; methods of finding emails, found that email users tended to have pretty good memories when it came to content, purpose, or task-related information in emails, recalling more than 80 percent of such information; those who moved things into folders were less likely to remember these things, possibly because they were not frequently exposed to the information in the inbox.</p>
<p>Of course, users aren&#8217;t going to remember everything that&#8217;s conveyed in every email. But when it comes to effective search &#8212; which in some cases negates the need for all that foldering &#8212; remembering key words is, well, key.</p>
<p>Lastly, the study suggests that email threading is the better alternative to manually moving emails into designated folders. People with high thread-count emails were less likely to use or need to use folders, and people with more threads were less likely to need to scroll through their inboxes, as well, suggesting that threads were an effective way to compress inbox information.</p>
<p>Gmail already has a pretty efficient search function and collates emails into threads. But as part of Google&#8217;s efforts to push Google+ in other areas &#8212; like <a href="http://allthingsd.com/20120110/google-embeds-social-directly-into-search-but-by-social-it-means-google/">search</a> &#8212; the company is also suggesting Gmail solutions through <a href="http://gmailblog.blogspot.com/2011/12/gmail-and-contacts-get-better-with.html">Google+</a>. In fact, new Gmail users don&#8217;t have a choice when it comes to Google+; building a profile is <a href="http://www.pcmag.com/article2/0,2817,2399151,00.asp">part of the sign-up process</a>. (Google&#8217;s current Gmail user base: 350 million; Google&#8217;s social network users: <a href="http://allthingsd.com/20120119/about-all-those-active-google-users/">Murky</a>.) Searching for emails through Google+&#8217;s circles seems a bit confusing for the average user, though, and would benefit only those users who have spent a lot of time building up their Google+ contacts.  </p>
<p>For those looking for outside apps to aid in email organization, some of the more popular ones include <a href="http://www.xobni.com/">Xobni</a> and <a href="http://online.wsj.com/article/SB10001424052970204348804574400790380843688.html">Postbox</a>. Others, such as <a href="http://www.lifehacker.com.au/2011/07/shortmail-forces-you-to-write-shorter-simpler-emails/">Shortmail</a> and <a href="http://www.readwriteweb.com/archives/shorter_sweeter_emails_clarify_app_launches_free_b.php">Clarify</a>, think simpler, shorter emails could put you on the path to inbox nirvana.</p>
<p>(Photo courtesy of <a href="http://www.flickr.com/photos/robep/2984426524/">robep/Flickr</a>) </p>
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		<title>A New Social Network Where Inquiring Minds Run Wild</title>
		<link>http://allthingsd.com/20110118/quora-question-and-answer-social-network-review/</link>
		<comments>http://allthingsd.com/20110118/quora-question-and-answer-social-network-review/#comments</comments>
		<pubDate>Tue, 18 Jan 2011 23:38:35 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Katherine Boehret]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/?p=1602</guid>
		<description><![CDATA[Katie takes a look at Quora, a question-and-answer site that encourages thoughtful—even long-winded—discussions.]]></description>
			<content:encoded><![CDATA[<p>If brief communications like Twitter&#8217;s 140-character messages, Facebook status updates and text messaging leave you longing for more substantial discourse, you may be in luck. This week, I took a look at Quora, a question-and-answer site that encourages thoughtful—even long-winded—discussions.</p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=F133861C-5540-4208-8B70-C40D0384896E&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={F133861C-5540-4208-8B70-C40D0384896E}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p>Quora (Quora.com) was launched about six months ago by two former Facebook employees who wanted to create a forum where in-depth questions could be posed and answered. Users vote answers up or down according to how good they are, the idea being that the best answers get pushed to the top of the queue by the community of users. Few of these questions can be answered with a simple yes or no. For example, one question asks, &#8220;What role did social media play with regards to the revolution in Tunisia?&#8221; (See here for the answer with the most votes: <a href="http://www.quora.com/Journalism/What-role-did-social-media-play-with-regards-to-the-revolution-in-Tunisia">http://3.ly/8Gqf</a>.) </p>
<p>One thing to be wary of: There&#8217;s nothing that qualifies the most popular answers as accurate, nor do people who write the most popular answers necessarily qualify as experts. This could lead to confusion or even danger, like medical questions that are answered incorrectly. Quora users are required to register their real email addresses, and some answers are more believable than others according to who answers, like the CEO of Netflix answering a question this past fall about how much the company spends on postage per year (answer: between $500 million and $600 million). </p>
<p>As soon I signed up for Quora by submitting an email and password, I walked through steps to &#8220;follow&#8221; certain topics that interest me—like technology, journalism, media and news—so whenever those topics are discussed, the related questions and answers appear on my Quora home page. I also linked my Twitter and Facebook accounts to my Quora account, which clued Quora in on some topics or people that might interest me according to the information in those accounts. Once these accounts are linked, it&#8217;s a lot easier to share Quora questions or answers with people on Twitter and Facebook. </p>
<p>People, like topics, can be followed. If someone I follow posts a question, answers a question or votes an answer up or down, this activity appears on my Quora home page. </p>
<p>Though Quora may sound simple, I found it uninviting, geeky and poorly explained. The site lacks instructions on how to use it;  people just have to figure it out as they go. For example, a newcomer might not know that Quora answers can be voted up or down by seeing two tiny triangles that appear beside each answer. If I select the up triangle, this indicates I voted for that answer, and news of this vote is shared on the Quora home page of anyone who follows me. A number beside each answer indicates how many votes it has received so far. But unless you&#8217;ve used the site for a while, you wouldn&#8217;t know any of this. </p>
<p>After a few weeks of use, I found I preferred using Quora less for asking my own questions and more for reading other people&#8217;s questions and answers about topics I liked. I occasionally voted on answers to show whether I supported them or not. One user asked me a direct question, which I answered. I asked a question of the Quora community, but no one replied. </p>
<p>I found Quora&#8217;s questions and answers to be rather smart and entertaining. Its Silicon Valley roots are evident in its numerous technology-related questions and answers. I typed &#8220;tennis&#8221; into a box at the top of the screen and one of the first questions that surfaced was &#8220;Is tennis popular in Silicon Valley?&#8221; Instead of that question, I selected &#8220;What is the history of tennis&#8217;s strange scoring system?&#8221; and read the answer with the most votes, which seemed right to the best of my knowledge. Interestingly enough, this answer also included a link to a related article on Wikipedia. </p>
<p><a href="http://solution.allthingsd.com/files/2011/01/PJ-AY925_dsolut_G_20110118191625.jpg"><img src="http://solution.allthingsd.com/files/2011/01/PJ-AY925_dsolut_G_20110118191625-380x253.jpg" alt="" width="380" height="253" class="aligncenter size-Medium380 wp-image-1609" /></a></p>
<p>But compared with the rest of the Web, where images, videos, animations and sound entertain website visitors, Quora&#8217;s text-filled pages can come off feeling a bit like textbook reading assignments. This is because all but a handful of questions are answered with just text. Video isn&#8217;t enabled on the site, though founder Charlie Cheever told me that this might be possible in the future. </p>
<p>Another problem with Quora is that most people who use the Internet are conditioned to rely on search engines like Google, Bing or Wikipedia for queries, typing the right key words to get the intended results. And people are often searching for quick answers that take just a couple seconds to read. </p>
<p>Plenty of other question-and-answer forums exist, like Yahoo Answers, which has been around since 2005, ChaCha.com and Ask.com. Facebook introduced Facebook Questions to a small number of its users over the summer, but when asked, a company spokeswoman wouldn&#8217;t say whether or not this offering would be available to all users anytime soon, if at all. </p>
<p>Quora&#8217;s combination of social networking (following topics and people) and in-depth answers helps differentiate it from those services.</p>
<p>Private messages can be sent from one user to another through Quora, and new messages are indicated with a red number that appears over your personal &#8220;Inbox&#8221; at the top of the Quora site. Likewise, when new notifications appear on the home page, a red number is shown above Home at the top of the page. This home page can be viewed in one of three views: Your Feed, All Changes or Followed Questions; users can toggle between these views.</p>
<p>Only people who have created accounts can browse the Quora.com site, though links to content can be opened by anyone. This differs from Twitter.com, which can be visited and searched by anyone regardless of whether or not they have a Twitter account. Quora also lacks one central home page where everyone can go to see every Quora question and answer, or which answer received the most votes on the entire site. Mr. Cheever told me that the site deliberately tries to keep your world small so you can focus on the topics or people you follow. </p>
<p>Quora relies on its community members to police one another, like Wikipedia, and less than 100 users are also granted administrator privileges to do more serious operations like deleting answers that use hate speech or other offensive remarks, which aren&#8217;t permitted according to the site&#8217;s policies. Every edit made to an answer is logged in the Quora system for everyone to see. This helps users understand an entry&#8217;s history on Quora. </p>
<p>This site doesn&#8217;t put much emphasis on interaction with others, though you are notified whenever someone follows you and you may be prompted to suggest topics for someone who starts following you. Like Facebook and Twitter, a list of users who you might want to follow is suggested in Quora.</p>
<p>For now, Quora feels like a website designed for techie insiders without instructions for mainstream users. But its smart community, intriguing questions and way of showing users just the content they want to follow will keep people coming back to the site. With a lot of polishing, Quora could be a social network people use every day.</p>
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		<title>Live from Facebook&#039;s Email Messages Launch</title>
		<link>http://allthingsd.com/20101115/live-from-facebooks-email-launch/</link>
		<comments>http://allthingsd.com/20101115/live-from-facebooks-email-launch/#comments</comments>
		<pubDate>Mon, 15 Nov 2010 18:04:49 +0000</pubDate>
		<dc:creator>Liz Gannes</dc:creator>
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		<guid isPermaLink="false">http://networkeffect.allthingsd.com/?p=363</guid>
		<description><![CDATA[Facebook has called the press to yet another launch event, this time in San Francisco for a new Facebook email system. Luckily, they brought their own cafeteria chairs so our butts will feel right at home after a long summer of launches at the company's Palo Alto, Calif., office.]]></description>
			<content:encoded><![CDATA[<p>Facebook has called the press to yet another launch event, this time in San Francisco for a new Facebook email system. Luckily, they brought their own cafeteria chairs so our butts will feel right at home after a <a href="http://networkeffect.allthingsd.com/20101115/hey-facebook-this-launch-better-not-be-boring/">long summer of launches</a> at the company&#8217;s Palo Alto, Calif., office.</p>
<p>At the St. Regis hotel in San Francisco, Mark Zuckerberg says young people say email is too slow. They prefer Facebook or SMS.</p>
<p>Zuck: IM or SMS are much simpler, and people want lighter-weight things that they can use all over the place. So we need&#8230;a modern messaging system.</p>
<p>350 million people actively use messaging on Facebook, in part because it&#8217;s really simple. Four billion messages are sent per day. This is &#8220;private, private sharing.&#8221;</p>
<p>Next-generation messaging would be: seamless, informal, immediate, personal, simple, minimal and short. (Those are a lot of synonyms, no?)</p>
<p>&#8220;This is not email. Email is one way that people will use this system, but it&#8217;s not even the primary way we think they will use it.&#8221;</p>
<p>Now a three-panel slide is up showing the key topics of the announcement&#8211;&#8221;seamless messaging,&#8221; &#8220;conversation history&#8221; and &#8220;social inbox.&#8221; Zuckerberg promises, &#8220;We can do some really good filtering for you to make sure you only see messages you really care about.&#8221;</p>
<p>Zuck brings on Andrew Bosworth to demo the product.</p>
<p>So this is actually a relaunch of the &#8220;Messages&#8221; tool. Not email-specific. Takes all correspondence between two friends and puts them in one place.</p>
<p>Everyone gets an @facebook.com email address with their username. &#8220;As much as we&#8217;re providing an email address, the system&#8217;s not email,&#8221; says Boz&#8211;more like instant messaging.</p>
<p>Boz uses convo about dinner plans as an example, with messaging across different platforms, including IM on Facebook, email, iPhone notifications, etc. The example restaurant is Piccino in San Francisco, where, fun fact, I was for a short time the Foursquare mayor. No longer though.</p>
<p>Integrates with Jabber, IMAP and one more I missed. (Sorry, first time liveblogging with this tool!)</p>
<p>Boz shows the history of Facebook messages with his girlfriend of the last four years. But doesn&#8217;t include their instant messages and other communication. Individual messages may not be profound, but collectively they provide a narrative about someone I care about, says Boz.</p>
<p>Facebook rebuilt infrastructure for this project, because it&#8217;s especially important that messages don&#8217;t get lost.</p>
<p>Instead of Cassandra (which FB created for email search and then open sourced), the company chose something new: HBase. They also used Haystack, Thrift, ZooKeeper and memcache.</p>
<p>This is the biggest engineering team Facebook has ever put together for a launch&#8211;15 people, Boz says.</p>
<p>Users have three categories: 1) Messages: Conversations with actual people. 2) Other: Email lists and the like. And 3) Junk.</p>
<p>The big idea is &#8220;picking up where you left off&#8221; no matter what device or medium.</p>
<p>This project has been in the works for the last 15 months.</p>
<p>Zuck: &#8220;This is not an email killer. This is a messaging system that includes email as a part of it. We don&#8217;t expect anyone to wake up tomorrow and say, I&#8217;m going to shut down my Yahoo account or my Gmail account and switch to Facebook.&#8221;</p>
<p>(Read: You silly press, we&#8217;re not competing with Gmail, we&#8217;re bigger than Gmail!)</p>
<p>Rolling out slowly over the next few months, starting with an invite system (ha! how Gmail!).</p>
<p>Oh, about IMAP: No support yet, so users can&#8217;t synch with other email systems. But Facebook wants to add later.</p>
<p>Interesting: Facebook messages won&#8217;t have subject lines. You just have a single messaging history with each person.</p>
<p>If you have been interacting with someone through email, then we&#8217;ll send replies back to email. You can indicate that you want a message to go directly to their phone. If you&#8217;re online, you get a message as an IM.</p>
<p>Boz: This is the end of &#8220;BRB&#8221; or &#8220;GTG.&#8221; Follows you wherever you go. (Sounds ominous when you say it like that.)</p>
<p>Question from audience: Will you add voice or video?</p>
<p>Zuck: For now only SMS, IM, email and FB messages&#8211;all are text. &#8220;We think this is a pretty big step by itself, and one we just wanted to take before we get started on the next set of things.&#8221;</p>
<p>Question from audience: Will you have contextual ads?</p>
<p>Zuck: Yes, ads work the same as on the rest of Facebook, but not targeted specific to content in a message.</p>
<p>Zuck on Gmail competition: &#8220;They have a great product. Email is still really important to a lot of people. If we build a great product that people want to use, then people will use it.&#8221;</p>
<p>Question from audience: Can users go off the record like in Gmail?</p>
<p>Boz: Users can delete any message.</p>
<p>Zuck: Off the record like in IM doesn&#8217;t make sense because users may be receiving messages in a different way than you send them. If someone gets something in email instead of IM it would be unnatural to have it off the record.</p>
<p>Question: How will this treat communication with people who are not on Facebook?</p>
<p>Boz: You can communicate with whoever you want to, and will have access to all that history of the conversation.</p>
<p>Zuck: If you&#8217;re not a part of the FB system and outside the social graph, your emails to FB users will go into &#8220;Other&#8221; folder to start off with, rather than the main. Once the recipient says you&#8217;re an important person, you&#8217;ll go into the main folder.</p>
<p>Question: What about silly joke emails from your mom? Can you filter those?</p>
<p>Zuck: There&#8217;s only one thread with every person.</p>
<p>Question: What about Facebook employee email addresses?</p>
<p>Zuck: &#8220;After a long discussion, the Farm Bureau has agreed to give us fb.com. And in the terms of that we have agreed not to sell farm subsidies.&#8221;</p>
<p>Facebook hasn&#8217;t mentioned this, but Microsoft just emailed to make sure people know they&#8217;re involved.</p>
<p>&#8220;As part of Facebook’s new messaging system: http://apps.facebook.com/facebooklive/ &#8211;Microsoft is integrating the Office experience. Over the coming months, customers will be able to access and share Microsoft Word, Excel and PowerPoint documents as attachments to their Facebook messages. Sharing new ideas, key points of inspiration and important information just got easier&#8211;even when the need to access or share that content strikes in the middle of your latest status update.&#8221;</p>
<p>Question: Can you fill in the blanks of associating email addresses with Facebook friends?</p>
<p>Boz: Not yet, but it&#8217;s imaginable.</p>
<p>(Uh-oh&#8211;how is this going to work when people have multiple contacts for themselves?)</p>
<p>Question: Storage?</p>
<p>&#8220;If you&#8217;re a good user, you have no concern. For people who try to find limits, they will find them.&#8221; Another ominous comment from Boz.</p>
<p>Okay, they&#8217;re cutting us off.</p>
<p>Here&#8217;s the <a href="http://blog.facebook.com/blog.php?post=452288242130">Facebook blog post on the announcement</a>.</p>
<p><em>Please see the disclosure about Facebook in <a href="http://allthingsd.com/about/liz-gannes/">my ethics statement</a>.</em></p>
]]></content:encoded>
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		<title>Making Hotmail Hot Again		 			 	Hot Again</title>
		<link>http://allthingsd.com/20100608/making-hotmail-hot-again-hot-again/</link>
		<comments>http://allthingsd.com/20100608/making-hotmail-hot-again-hot-again/#comments</comments>
		<pubDate>Wed, 09 Jun 2010 01:07:27 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Katherine Boehret]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/?p=1242</guid>
		<description><![CDATA[Microsoft hopes a revamped version of the Web-based program will heat up interest among emailers.]]></description>
			<content:encoded><![CDATA[<p>Like it or not, your personal email address says something about you. Gmail tends to be considered the cool email to have today. Apple&#8217;s (AAPL) .Mac addresses (now .Me) identify users who own Macs and don&#8217;t mind paying $100 a year for email and related services. AOL (AOL) emails are tied to adults who haven&#8217;t changed their address since the dial-up days. And Hotmail is seen as old school.</p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=1ED8C0B6-4D75-4D0B-AEF6-6D431B65950D&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1ED8C0B6-4D75-4D0B-AEF6-6D431B65950D}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p>Since its debut in 1996, Hotmail has soared to 400 million users world-wide. But it also lost users along the way—particularly in 2008—due in part to a general perception that Hotmail wasn&#8217;t as modern as other email services. </p>
<p>Starting this week, Microsoft Corp. (MSFT) will try to change the way Hotmail is perceived by rolling out a revamped version. The company, which bought the program in 1998, has scrapped its attempts to get people to use its site for social networking, acknowledging that companies like Facebook and Twitter are already doing the job. And it has cleaned up its once confusing nomenclature: Hotmail is the sole name for Microsoft&#8217;s Web email program.</p>
<p>To spread the word, Microsoft recently launched a massive marketing campaign, involving online, radio and outdoor ads running through the end of the year, that will cost the company tens of millions of dollars, according to Microsoft general manager, Brian Hall. Mr. Hall says that &#8220;The New Busy&#8221; campaign is intended to demonstrate how Hotmail&#8217;s organizational features help busy people with full lives. Part of the campaign will focus on reintroducing current Hotmail users to new features. </p>
<p>But should you really consider reviving your old Hotmail account or opening a new one? I&#8217;ve been using this new version of Hotmail for the past few weeks and I&#8217;ve found it handled large files with ease, performed browser-like tasks within the inbox and integrated third-party social networks and email accounts. Though the Hotmail name still conjures up frustrating memories of too much spam and the belief that storage was restricted, Microsoft has revamped its old email service into one that&#8217;s smart, robust and reliable. It deserves a second look. </p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AV354_mossbe_G_20100608163140.jpg" rel="lightbox" title="mossbergJ"><img src="http://online.wsj.com/public/resources/images/PJ-AV354_mossbe_G_20100608163140.jpg" width="360" height="240" style="float: none;" alt="mossbergJ" /></a></p>
<p>The new Hotmail displays more on one screen, including photos.</p></div>
<p>Hotmail is still big on sorting emails according to your existing &#8220;Contacts&#8221; versus everyone else. This works well if you&#8217;ve taken the time to add all of your friends to the Contacts list, a procedure that takes a couple seconds per person and is done as you send emails to people. This prompting can be a bit of a pain, but if you haven&#8217;t done it, you might miss emails from people you care about. A Microsoft representative said that by the end of this summer, users will be able to opt out of this sorting.</p>
<p>At first glance, the new Hotmail doesn&#8217;t look dramatically different. But a closer look reveals intelligent organizational tools. Shortcut tabs at the top of the inbox display only messages from social networks (think of all those email notifications from Facebook and Twitter), pre-made email groups or contacts. Many other email programs only do this if users manually set up folders.</p>
<p>Another organizational tool is called Quick Views. It automatically sorts four types of emails into folders: Flagged, Photos, Office Docs and Shipping Updates. These categories come preset and cannot be customized. </p>
<p>Quick Views saved me from digging through my inbox for specific emails and from dragging certain emails into folders for saving. When I ordered gifts online for a friend&#8217;s wedding, the shipping notification emails from the delivery service arrived in my inbox and were also viewable in the Shipping Updates folder. Emails with attached Office documents were neatly sorted into the Office Docs folder.</p>
<p>Behind the scenes of the revamped Hotmail, Microsoft is powering all inboxes with Windows Live SkyDrive—an ever-growing, server-based storage repository that guarantees you&#8217;ll never be asked to clean out your inbox. (As with many Web-based email programs, Hotmail stores your emails on servers rather than taking up space on your hard drive.) </p>
<p>SkyDrive also gives Hotmail users more freedom when sharing photos: Images can be quickly uploaded to SkyDrive and shared with friends via a Web link. One message can include up to 200 photos of 50 megabytes each, or 10 gigabytes total. Meanwhile, Gmail limits attachments to about 25 megabytes per message.</p>
<p>When Word, PowerPoint or Excel documents are attached to any message received, they are opened right in the Web browser, without having to open another program. This works thanks to a program called Office Web Apps, which functions regardless of whether or not Office 2010 is installed on the computer. Just as photos are shared from Hotmail using a SkyDrive link, so, too, are Office documents. </p>
<p>Hotmail&#8217;s inbox now has a Sweep feature, which lets you move or delete all emails from a particular sender. (A similar option in Microsoft Office 2010 wipes out all emails sent prior to the last message in a thread.) Another option for tidying up your inbox is Conversation View, which sorts all emails sent in the same conversation into one group. Users can opt in or out of this, unlike Gmail, which offers only threaded emails. </p>
<p>Tough spam filters caught every Viagra-related email sent to my Hotmail address. And if you identify a piece of mail in the Junk folder that isn&#8217;t actually spam, Hotmail remembers this and sorts differently in the future. </p>
<p>Bing, Microsoft&#8217;s search engine, now plays a role in Hotmail. It&#8217;s built into the search box as an option for scouring Web content directly from the inbox. It can be accessed while composing a message: A small &#8220;From Bing&#8221; drop-down menu in the email you&#8217;re writing lets you search for content to add to emails, like maps, videos, images and movie show times. This content appears in a right-side panel and can be embedded in email messages with one click. </p>
<p>To keep people from straying away to different Web pages while using Hotmail, Web functions can be performed from right within its inbox. These functions include watching videos from YouTube or Hulu, or viewing photos from Flickr or SmugMug.  I clicked on YouTube links in emails and watched videos in a handsome overlay screen. And if an email includes codes for tracking packages using the U.S. Postal Service, the package&#8217;s real-time shipping status appears within the email. A Microsoft representative confirmed that FedEx and UPS are in the works.</p>
<p>I added my Gmail account to my Hotmail account, so I could check several personal email messages on the same Web page. In a similar manner, Hotmail can pull multiple contacts from several networks—like phone numbers and emails from LinkedIn or birthdays from Facebook—into a single Contact list.</p>
<p>Hotmail may have burned you in the past, but this beefed-up new version saves you time and is a pleasure to use. </p>
<p class="tagline">Edited by Walter S. Mossberg. Email Katherine Boehret at mossbergsolution@wsj.com</p>
]]></content:encoded>
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		<title>An App With a Knack for Contacts</title>
		<link>http://allthingsd.com/20100316/xobni-review/</link>
		<comments>http://allthingsd.com/20100316/xobni-review/#comments</comments>
		<pubDate>Tue, 16 Mar 2010 22:08:08 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Katherine Boehret]]></category>
		<category><![CDATA[Mobile]]></category>
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		<category><![CDATA[Xobni]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/?p=1117</guid>
		<description><![CDATA[Xobni Mobile for BlackBerry app compiles contact information on the BlackBerry for anyone you've emailed--regardless of whether or not you saved their information in your address book.]]></description>
			<content:encoded><![CDATA[<p>In the same way cellphone address books helped people stop memorizing phone numbers, the magic of auto-complete helped them stop memorizing email addresses. This feature, which is built into most email programs, lets users type as few as one or two letters before seeing and selecting from a list of addresses that may or may not be saved in the email program&#8217;s address book. Too bad auto-complete on your mobile device doesn&#8217;t work the same way. </p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=A779A89B-67AB-41D8-A56B-2FD686DDED41&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={A779A89B-67AB-41D8-A56B-2FD686DDED41}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p>On mobile devices, the suggested names in the &#8220;To&#8221; line only include those of contacts that are saved in a device&#8217;s digital address book. This leaves people stuck mid-thumb, trying to remember an email address, or worse, being forced to wait until they return to their desks to send a message.</p>
<p>This week, I tested an app that generates contact information for every person a user has ever communicated with in Microsoft Outlook—or if Outlook isn&#8217;t a factor, just with the device. I tested Xobni Mobile for BlackBerry, available as of March 16 at http://xobni.com/mobile. Xobni Mobile costs $10 as a stand-alone app from Xobni Corp. or $7 if it&#8217;s bought with Xobni One, the company&#8217;s new cloud-based storage service that costs $4 monthly. One year of Xobni Mobile with the Xobni One service costs $40. </p>
<p>I tested Xobni Mobile on my BlackBerry Curve 8900 and used the Xobni One service to connect with Outlook, which was running on my PC with Xobni&#8217;s desktop program installed. This app makes a big difference for people like me, who rarely sync their devices with their PCs, don&#8217;t primarily correspond with people in their corporate Exchange networks and don&#8217;t like taking the time to manually add names, email addresses and phone numbers into the Contacts section of the BlackBerry. This app also uses Xobni&#8217;s analytics feature to rank people, thus returning results sorted according to how much a user emails with someone. </p>
<h5 class="subhed">More Meshing</h5>
<p>Xobni Mobile could stand to do a better job of meshing with the BlackBerry&#8217;s operating system, especially considering that the company worked with Research in Motion (RIMM) to build a deeply integrated app. I&#8217;ll admit that it comes close—a finger swipe up on the email-compose screen opens the Xobni app. But as my high-school economics teacher always said, close only counts in horseshoes and hand grenades. The process required to open the app, type the contact&#8217;s name, select the name from within the Xobni app and return to the compose screen can feel too long and a bit clumsy.</p>
<p>Another downside is that the Xobni Mobile app doesn&#8217;t yet integrate with text messaging or dialing numbers, so rather than pull up a phone number from within the device&#8217;s texting or dialing interface, users must open the app and select a contact before calling or texting. A Xobni representative said the company is working with RIM on deeper integration.</p>
<p>Xobni (&#8220;inbox&#8221; spelled backwards) started a couple years ago with its namesake product, a downloadable add-on for Outlook that analyzed and indexed all emails and ran in a side panel within the email program. Since its introduction, Xobni for Outlook has added enhancements, including the built-in ability to display an email contact&#8217;s Twitter and Facebook profiles. And some of these spill over into the mobile app.</p>
<h5 class="subhed">Souping Up a Device</h5>
<p>The Xobni desktop program currently works only on PCs (not Macs) that have Outlook installed, and runs only on high-end BlackBerrys, including the Curve 8900, Tour, Storm, Bold and Bold 2. The Xobni Mobile app connected to Xobni for Outlook using Xobni One considerably soups up the experience, adding an average of 10-times more contacts than the BlackBerry alone. The top 6,000 contacts (according to the analysis of who you email the most) will be stored locally on the device, as well as each contact&#8217;s photo, which gets pulled in from Outlook, LinkedIn, Facebook or a Xobni account. Additional services connected to Xobni include Hoovers, Twitter and Salesforce. </p>
<p>People who don&#8217;t use Outlook and/or don&#8217;t want to pay for the Xobni One service can still use the app by itself with Web-based email programs running on the BlackBerry. </p>
<h5 class="subhed">Finding Mom</h5>
<p>I found myself using Xobni on my BlackBerry a lot, despite its extra steps and slightly cumbersome interface. For instance, it gave me three different emails for my mom, rather than the one outdated email of hers that I long ago manually stored in my BlackBerry Contacts and hadn&#8217;t updated since. I also liked Xobni&#8217;s way of pulling photos for many contacts onto my device. </p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AU091_mossbe_DV_20100316163102.jpg" width="262" height="394" alt="mossberg" />
</div>
<p>I didn&#8217;t see a noticeable change in my BlackBerry&#8217;s battery life while using the Xobni app, though its battery will be taxed when it grabs large bunches of contacts and photos from the server. By default, this only happens when the BlackBerry is charging. </p>
<p>The Xobni One service demonstrates the company&#8217;s move into the increasingly crowded realm of backup software programs. When the BlackBerry is charging, this service updates the PC&#8217;s Outlook program with any changes on your BlackBerry and sends new contact data added to Outlook to the BlackBerry. If I lost my BlackBerry tomorrow or changed jobs next week, I&#8217;d still be able to retrieve several years&#8217; worth of Outlook contacts and their profiles on a new BlackBerry using my Xobni One log-in credentials. (These same credentials, an email and password, are required when installing the app on the BlackBerry.)</p>
<p>Xobni hasn&#8217;t announced any definite plans for integration with other mobile devices, but a representative said that the company is considering making iPhone and Android apps. </p>
<p>If you use a PC, Microsoft Outlook and a BlackBerry, Xobni offers a smart solution for automatically organizing all of your contacts into one place and allows for your contacts to be stored somewhere other than just in Outlook or just on your mobile device. If it was a little easier to access on the BlackBerry, I&#8217;d like it even more.</p>
<p class="tagline">Email mossbergsolution@wsj.com</p>
<p>Write to Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
]]></content:encoded>
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		<title>The Inbox of an Accidental Facebook Voyeur</title>
		<link>http://allthingsd.com/20100225/the-inbox-of-an-accidental-facebook-voyeur/</link>
		<comments>http://allthingsd.com/20100225/the-inbox-of-an-accidental-facebook-voyeur/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 22:01:53 +0000</pubDate>
		<dc:creator>Zachary M. Seward</dc:creator>
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		<guid isPermaLink="false">http://voices.allthingsd.com/?p=21737</guid>
		<description><![CDATA[“Just wanted to let you know it seems like your always on my mind these days,” someone wrote to me last night on Facebook. “Sorry if thats creepy but what can I say.” It was creepy, but mostly because the message wasn’t intended for me, and its sender is an Iowa high-school student whom I’ve never met.]]></description>
			<content:encoded><![CDATA[<p>&#8220;Just wanted to let you know it seems like your always on my mind these days,&#8221; someone wrote to me last night on Facebook. &#8220;Sorry if thats creepy but what can I say.&#8221; It was creepy, but mostly because the message wasn’t intended for me, and its sender is an Iowa high-school student whom I’ve never met.</p>
<p>An as-yet-unexplained Facebook glitch flooded my inbox last night and this morning with 128 private messages written by complete strangers to their friends&#8211;or, in the case of the person who wrote, &#8220;I might kill you for this,&#8221; their enemies. The misdirected missives range from mundane logistics (&#8220;hey whats ur adress so i can send u my bat mitzvah invites?”) to family squabbles (&#8220;Until I start hearing some thank yous from you, I will be unable to give you rides home after dance”) to love triangles (&#8220;I am EXTREMELY jealous of you&#8221;) to unrequited-love notes in foreign languages (&#8220;léger nuage de malaise hé oui, entre nous deux&#8221;).</p>
<p><a href="http://blogs.wsj.com/digits/2010/02/25/the-inbox-of-an-accidental-facebook-voyeur/">Read the rest of this post on the original site</a></p>
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		<title>Google Buzz Isn't Exactly Humming Along</title>
		<link>http://allthingsd.com/20100216/google-buzz-isnt-exactly-humming-along/</link>
		<comments>http://allthingsd.com/20100216/google-buzz-isnt-exactly-humming-along/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 00:00:18 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/?p=1064</guid>
		<description><![CDATA[Google retooled its Buzz social-networking effort after receiving a lot of criticism about its privacy settings. Katie Boehret looks at how Buzz compares with other social-networking sites.]]></description>
			<content:encoded><![CDATA[<p>These days, it&#8217;s near impossible to use a computer without running into a social network. Web sites encourage people to &#8220;tweet&#8221; links to their articles via Twitter; photo-sharing sites nudge users to post albums on Facebook; and aggregators like TweetDeck display content from several social networks in a digestible way. Last week, Google Buzz joined this trend by integrating social networking into something people use every day: email.</p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=BF35BA7A-A5EE-40BA-87E2-240496410A97&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={BF35BA7A-A5EE-40BA-87E2-240496410A97}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p>Google Buzz (<a href="http://www.google.com/buzz">google.com/buzz</a>) is built into Gmail, Google&#8217;s email program, as an opt-in social network that provides people with a place for sharing status updates, Twitter tweets, photos, videos, Web links and blog posts with a network of friends. I&#8217;ve been testing Google Buzz, and I like the way it displays shared photos in full-screen view and nestles into Gmail, which I use every day. But right now, Buzz still falls flat.</p>
<p>One of the biggest problems with Buzz is that it&#8217;s late to the social-networking party. People have had years to get comfortable with networks like Facebook and Twitter, and old habits are hard to kick. Microsoft (MSFT) and Yahoo (YHOO) already incorporate social networking into their Web email in Windows Live Hotmail and the Yahoo Mail, respectively. Windows Live Hotmail lets users create networks of friends and connects with up to 69 other networks, including Facebook and Twitter. Yahoo also builds networks with your connections, and integrates content into email from sites like Twitter, Flickr and Picasa.</p>
<p>Google (GOOG) tried to catch up with existing social networks by using a proprietary algorithm to create networks of people with whom users communicate most in Gmail and in Google Chat, the company&#8217;s instant messaging program. In other words, the people you emailed the most via Gmail or chatted with the most on Google Chat automatically became the people you followed in your social network.</p>
<p>But Google took a lot of heat for these pre-made networks because people didn&#8217;t know where the names came from or who some of the people were. Even worse, these networks were made public by default so every Buzz user could see everyone else&#8217;s closest contacts. </p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AT639_mossbe_G_20100216164341.jpg" rel="lightbox" title="mossberg"><img src="http://online.wsj.com/public/resources/images/PJ-AT639_mossbe_G_20100216164341.jpg" width="360" height="240" style="float: none;" alt="Google Buzz" /></a><br />
<br />
Google Buzz encourages social networking for Gmail users, but is it too late to join the fray?</div>
<p>This is a problem because many of us treat email differently than we treat our social networks. We communicate via email in private conversations—often with people who we don&#8217;t necessarily want looking at our personal photos or other information. If I exchange several emails over an extended period of time with my plumber about fixing a sink, it doesn&#8217;t mean I want him in my social network. Likewise if a parent regularly emails with a teacher about a child&#8217;s progress.</p>
<p>In the past several days, Google has apologized for its presumption that you would absolutely want to add the people you email into your social network online. The company has changed settings in Buzz to ameliorate this and several other issues. A network is now suggested rather than predetermined so users can clearly select whom they follow by checking boxes beside names and photos, nixing the plumber and keeping a best friend. Likewise, a very clear box now lets people opt to share these names publicly or not. </p>
<p>So how does the rest of Buzz work? All Gmail users will find a Buzz icon in the top left area of the Gmail site and must opt in to use Buzz. A tiny link at the bottom of every page can always turn it off altogether. Buzz is a separate screen and isn&#8217;t fully weaved into Gmail&#8217;s inbox, though notifications are sent to the Inbox in three instances: if someone comments on your post; if you comment on a post and then someone else makes an additional comment; and if someone directs a Buzz at you, such as starting a post with @Katie Boehret.</p>
<p>Buzz doesn&#8217;t yet have a way to completely stop notifications from coming to an inbox, but you can opt to stop receiving inbox notifications every time someone else comments about a post. (Go to &#8220;More Actions&#8221; within the email and select &#8220;Mute.&#8221;)</p>
<p>Google Buzz uses ideas from Facebook, like the ability to &#8220;like&#8221; a post. It also integrates with other Google properties including Blogger, Google Reader, Picasa and YouTube. Rather than using a system of friends like Facebook, Buzz takes a page from Twitter&#8217;s playbook by organizing friends into followers: people a user follows and people who follow the user. If you don&#8217;t want someone following you, just block them. </p>
<p>I spoke to Facebook about Buzz, asking specifically if the company would consider integrating with Google&#8217;s new program. A spokeswoman noted Facebook&#8217;s position as an open platform and said the company is always delighted to be working with new partners that want to integrate Facebook Connect in ways that help people connect with their &#8220;real&#8221; friends.</p>
<p>Buzz pulls in Twitter updates, or tweets, from people who have connected their Twitter and Buzz accounts. But the Twitter feed is only one way—coming into Buzz—so people can&#8217;t respond to or direct message back to Twitter. They can just leave a comment about the tweet on Buzz—a comment that is never displayed on Twitter. A Google representative said the company is working on more two-way integration in the future. </p>
<p>As for photo sharing, Buzz lets users integrate with Google-owned Picasa or Yahoo-owned Flickr so they can share on Buzz whatever photos are publicly shared within those services. Images show up in Buzz and, when selected, they take up the full browser screen—an eye-catching feature. But though users can browse Picasa albums from Buzz to select photos, they can&#8217;t share whole albums to Buzz right now.</p>
<p>Buzz is usable on the go with Apple&#8217;s (AAPL) iPhone and Google&#8217;s Android phones. By default, it uses someone&#8217;s current location whenever posts are made on Buzz. But this can be turned off, albeit in a clumsy way: Currently, people must tap an &#8220;x&#8221; beside their location to remove this location information from a post. Later this week, this language will be made clearer with a bolded explanation on each screen before a post is sent of how to remove locations. If someone opts not to use location in one post, this setting sticks for subsequent posts—except when Buzz is accessed through a voice program.</p>
<p>Google Buzz got off to a rough start and still has a lot of catching up to do. Though it could be a convenience for people whose social contacts all already exist in Gmail, it could also saddle them—and their friends—with yet another social network to check every day. For now, my social-networking friends are sticking to Facebook and Twitter, making the buzz on Buzz almost inaudible.</p>
<p class="tagline">Edited by Walter S. Mossberg.</p>
<p><strong>Write to </strong>                Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>Twitter Tackles Spam, and Sets Its Sights on Bigger Challenges (Take a Guess)</title>
		<link>http://allthingsd.com/20091013/twitter-tackles-spam-and-sets-its-sights-on-bigger-challenges-take-a-guess/</link>
		<comments>http://allthingsd.com/20091013/twitter-tackles-spam-and-sets-its-sights-on-bigger-challenges-take-a-guess/#comments</comments>
		<pubDate>Tue, 13 Oct 2009 23:00:49 +0000</pubDate>
		<dc:creator>Peter Kafka</dc:creator>
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		<guid isPermaLink="false">http://mediamemo.allthingsd.com/?p=12048</guid>
		<description><![CDATA[Now that Twitter doesn't have to worry about raising money ever again (right?), it can spend time tackling all sorts of projects, big and small. Here's one of the small ones: The company has created a better way for users to flag spam accounts. The big stuff? Coming up.]]></description>
			<content:encoded><![CDATA[<p>Now that <a href="http://mediamemo.allthingsd.com/20090916/twitter-goes-for-broke-if-broke-means-a-lot-of-money-new-funding-round-at-1-billion-valuation/">Twitter</a> doesn&#8217;t have to worry about raising money ever again <a href="http://mediamemo.allthingsd.com/20090925/early-twitter-backer-union-square-sits-this-one-out/">(right?)</a>, it can spend time tackling all sorts of projects, big and small. Here&#8217;s one of the latter: The company has created a better way for users to flag spam accounts.</p>
<p>I&#8217;ll spare you <a href="http://help.twitter.com/forums/26810/entries/64986">the</a> <a href="http://blog.twitter.com/2009/09/soon-to-launch-lists.html">details</a>, but suffice it to say that Twitter has replaced a cumbersome and completely nonintuitive process with one that makes more sense. That&#8217;s good, right?</p>
<p>The flip side is that spam really isn&#8217;t one of Twitter&#8217;s most pressing problems.</p>
<p>In fact, Twitter&#8217;s antispam qualities were one of its best features from the very start: &#8220;Spam&#8221; on Twitter isn&#8217;t like other services&#8217; spam since no one can actually <em>send</em> you spam and clog up your inbox. You only see it if you&#8217;re gazing at messages that include your name. So it&#8217;s aesthetically offensive, but not the kind of thing that actually makes Twitter less useful.</p>
<p>In the more proactive category: Twitter&#8217;s <a href="http://blog.twitter.com/2009/09/soon-to-launch-lists.html">&#8220;lists&#8221;</a> feature, which curates interesting groups of Twitter users to follow, should debut next week, I&#8217;m told. This one does tackle a more significant problem for Twitter: New users come to the site and have no idea what to do or whom to pay attention to. (Twitter&#8217;s quasicontroversial &#8220;Suggested Users List&#8221; doesn&#8217;t really cut it, though it does drive Robert Scoble <a href="http://scobleizer.com/2009/09/26/youre-not-on-twitters-suggested-user-list-but-you-are-in-good-company/">nuts</a>, which is amusing.)</p>
<p>And in the time-to-get-serious category: Actual revenue generation. Twitter&#8217;s giant cash pile means the company doesn&#8217;t have to start making money anytime soon. But it&#8217;s going to start trying, I&#8217;m told, with a series of&#8230;well, I heard them described by someone familiar with the company&#8217;s plans as &#8220;experiments.&#8221; Alternate name for them: &#8220;Don&#8217;t freak out if this stuff doesn&#8217;t work.&#8221;</p>
<p>We already know what one of them is: A plan to sell both <a href="http://kara.allthingsd.com/20091008/twitter-talking-separately-to-microsoft-and-also-google-about-big-data-mining-deals/?mod=ATD_sphere">Google (GOOG) and Microsoft</a> (MSFT) access to Twitter&#8217;s data stream. But I&#8217;m told we should see other kinda-sorta trials in coming months.</p>
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		<title>A Program That Makes Your Inbox Less Scary</title>
		<link>http://allthingsd.com/20090908/a-program-that-makes-your-inbox-less-scary/</link>
		<comments>http://allthingsd.com/20090908/a-program-that-makes-your-inbox-less-scary/#comments</comments>
		<pubDate>Wed, 09 Sep 2009 04:02:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090908/a-program-that-makes-your-inbox-less-scary/</guid>
		<description><![CDATA[Postbox, a program that sorts through your email and detects its contents, is a good option for someone who wants a fast search option built into email, writes Katherine Boehret.]]></description>
			<content:encoded><![CDATA[<p>For many people, email is the main way they communicate with friends, co-workers and family members. It contains bills, class assignments, trip itineraries, photos and love notes. But as much as it gets used every day, the software that we utilize to read and sort our email isn&#8217;t as clever or time-saving as it could be.</p>
<p>This week I tested Postbox 1.0, a program designed to handle your email in a smart, helpful manner. Starting Wednesday, this program is available at <a href="http://www.postbox-inc.com/">www.Postbox-Inc.com</a>. Postbox sorts through your email and detects its contents so you can see Web links, photos, contacts and other items themselves with one button click—whether Microsoft Word (MSFT) documents, PDFs or spreadsheets—without digging through messages. Since its inbox is constantly being indexed, all search queries return near-instant results.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/EK-AF027_MOSSBE_G_20090908171033.jpg" rel="lightbox" title="MOSSBERG"><img src="http://online.wsj.com/public/resources/images/EK-AF027_MOSSBE_G_20090908171033.jpg" width="360" height="240" style="float: none;" alt="MOSSBERG" /></a><br />
<br />
Postbox uses an Inspector Pane on the right side of each email to extract and display elements like images, attachments and contact information.</div>
<p>Postbox&#8217;s founders come from Mozilla Corp., maker of the popular Firefox browser, so Postbox is based on Mozilla technology and its security standards. Email is indexed locally on your computer, so none of it is sent back across the Web to Postbox. It uses Content Tabs (tabs are another feature borrowed from Firefox) to help visually organize folders, messages and content extracted from those messages. It displays the most important elements of each message in a right-side panel. Received emails can even be edited so they aren&#8217;t sitting in your inbox with subject lines like, &#8220;Fw: Re: Re: Sept.&#8221; Instead, you can rewrite the subject to something like &#8220;Flight times.&#8221;</p>
<p>But this program isn&#8217;t free like Gmail, Hotmail or other Web-based email programs, nor does it come preloaded on a computer the way Apple Mail (AAPL) is on every Mac. Users can try Postbox for a free 30-day trial period after which each license costs $40, allowing one person to use their license on multiple computers (i.e. at work, at home, on a laptop). For another $20, a Family Pack option will give up to five family members use of Postbox. An additional $25 buys a Lifetime Upgrades plan that entitles you to receive free of charge any major version of Postbox that&#8217;s released; other nonmajor releases are free upgrades.</p>
<p>I used Postbox on a Mac and a Windows Vista computer, filling it up with thousands of emails from Gmail, Hotmail and .Mac accounts. It didn&#8217;t run properly on my company-issued computer, which is plugged into a network firewall. Postbox says it supports open protocols like IMPAP, POP and SMTP, and that it would work with Microsoft Exchange if Exchange were set to use those open protocols.</p>
<p>For all of Postbox&#8217;s terrific features, it can be hard to suddenly see your email in a different way since most of our email programs haven&#8217;t changed much in years. Outlook, for example, has plenty of hidden features that many people never learn how to use. Postbox seems to know how slow users are to adapt to change and so it reveals many of its features whenever it gets the chance.</p>
<p>For example, Postbox pops up an alert that shows you how to connect this email program to Facebook and Twitter so that you can post status updates or tweets without leaving your email. These connections also let Postbox try to pull one representative photo for each of your email contacts by matching a name in an email with someone&#8217;s Facebook or Twitter name—if you follow the person. It also uses photos assigned to contacts in the Mac OS X address book, which is used by Apple Mail.</p>
<p>Or take a feature in Postbox called Topics. This is a way of auto-organizing messages into different groups after you label them as being part of a certain topic, say &#8220;Mom&#8217;s Birthday.&#8221; All messages in an email conversation are grouped into &#8220;Mom&#8217;s Birthday,&#8221; as are any future responses to the same conversation. Postbox gives you three ways to label an email conversation as being part of a certain topic: from the toolbar, using a Topics button in the message header or by pressing &#8220;T&#8221; from within a message. You can also select a topic as you&#8217;re composing an email, pre-sorting that conversation into a designated topic.</p>
<p>Not everyone will like Topics because, however helpful the feature is, it makes the user do more work when he or she just want to get through a huge pile of unread emails. Labeling each email with a certain topic doesn&#8217;t take long, but it&#8217;s still an extra step. I would like Postbox to create automatic topics for sorting emails. For example, I recently sent and received at least 50 emails related to rescheduling tennis matches. Even though all the messages had the word &#8220;tennis&#8221; in them, not all of them were related to the same email, so they wouldn&#8217;t sort into the topic I created, &#8220;Tennis Make-Up.&#8221; Postbox says it has considered automatic options like these and may try to incorporate something similar in future versions of the product.</p>
<p>If my 30-day trial ran out tomorrow, I&#8217;d miss Postbox&#8217;s Inspector Bar the most. This feature works like a filter, instantly sucking out the most important parts in each email—including messages, attachments, images or links—and displaying them in a blue, right-side panel.</p>
<p>Another useful tool in Postbox is the Compose Sidebar. This also appears as a right-side panel but it shows up when someone is writing an email. This panel can display attachments, images, links or contacts found in all emails so you can simply drag and drop that item into your email as you&#8217;re composing it. This took me a while to get comfortable using because I&#8217;m so used to hunting through emails for things that I need to find. But once it became a habit, I found myself using the Compose Sidebar often.</p>
<p>If you have Postbox running in the background and you get an email, small notifications appear in the bottom left of your screen telling you which email account received the message and who sent it.</p>
<p>In the Content Tabs, which fill up with all attachments, images, links or contacts found in your indexed email, a feature called the Action Bar lets you save, send, or instantly glance at a document. This saves you from opening each email and its attachment, a process that sometimes requires opening a slow-to-open program to see the document. A slider in this Action Bar lets you adjust the size of images from small to large.</p>
<p>Postbox shines a unique light on email and the way we work with it every day. Not all of its features will come naturally for long-time users of the same email program. But for someone who wants a fast search option built into email, Postbox is a winner.</p>
<p class="tagline">Edited by Walter S. Mossberg.</p>
<p class="tagline">Email <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>Yahoo Execs Tapan Bhat and Ash Patel Talk About Yahoo&#039;s Open and Social Launch</title>
		<link>http://allthingsd.com/20081216/yahoo-execs-tapan-bhat-and-ash-patel-talk-about-yahoos-open-and-social-launch/</link>
		<comments>http://allthingsd.com/20081216/yahoo-execs-tapan-bhat-and-ash-patel-talk-about-yahoos-open-and-social-launch/#comments</comments>
		<pubDate>Tue, 16 Dec 2008 22:05:45 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
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		<guid isPermaLink="false">http://kara.allthingsd.com/?p=7704</guid>
		<description><![CDATA[Here's a video interview I did with top Yahoo execs Tapan Bhat and Ash Patel yesterday, after Yahoo finally launched a lot of the new open and social elements that it has long said it was injecting into its most popular products. The initiatives Yahoo finally released into the wild have been long in the making, first discussed as just vaporware by Yahoo CEO Jerry Yang at last year's Consumer Electronics Show in Las Vegas. Now, after the longest of gestation periods, they arrived yesterday, in an impressive rollout.]]></description>
			<content:encoded><![CDATA[<p><a href="http://kara.allthingsd.com/files/2008/09/neon_internet_cafe_open_24_hours.jpg"><img src="http://kara.allthingsd.com/files/2008/09/neon_internet_cafe_open_24_hours-225x300.jpg" alt="" title="neon_internet_cafe_open_24_hours" width="225" height="300" class="alignright size-medium wp-image-3590" /></a></p>
<p>Here&#8217;s a video interview I did yesterday at the <a href="http://digitaldaily.allthingsd.com/20081215/yahoo-opens-its-open-strategy-with-mail-toolbar-my-yahoo-and-media/">San Francisco event where Yahoo finally launched</a> a lot of the new open and social elements that it has long said it was injecting into its most popular products.</p>
<p>BoomTown talked with the key movers of the initiatives: Ash Patel, Yahoo&#8217;s EVP of its Audience Product Division, and Tapan Bhat, its SVP of its Front Doors, Communities and Network Services.</p>
<p>(You can see <a href="http://kara.allthingsd.com/20081216/a-look-see-at-yahoos-new-open-and-social-launch/">screen shots and an official Yahoo video</a> of the new features here.)</p>
<p>The initiatives Yahoo (YHOO) finally released into the wild have been long in the making, first discussed as <a href="http://kara.allthingsd.com/20080107/ces-jerry-yang-emails-it-in/">just vaporware by Yahoo CEO Jerry Yang at last year&#8217;s Consumer Electronics Show</a> in Las Vegas (see that video below too).</p>
<p>Yahoo also hosted a <a href="http://kara.allthingsd.com/20080912/yahoo-execs-open-up-to-boomtown-video-in-a-blabfest/">session at its Sunnyvale HQ about its open plans</a> in the fall.</p>
<p>And, after the longest of gestation periods, they arrived yesterday, in an impressive rollout.</p>
<p>The changes include some very deft rejiggering of Yahoo Mail, called a &#8220;smarter inbox,&#8221; with a new dashboard welcome page, easier ways to make connections, more filtered views, updates and third-party apps integrated into the application.</p>
<p>I thought the changes to the mail product were the most interesting, especially given the hundreds of millions of people using the product. It&#8217;s an interesting choice for a social entry point, aiming to give nonsocial-networking types enough of a taste of it without inundating them.</p>
<p>Of particular note were the third-party applications, such as for WordPress and Flickr, that launch nicely right in the email program.</p>
<p>Also cool was one app from Xoopit that surfaces old photos and photo links lost in the musty archives of old emails.</p>
<p>Yahoo also debuted an enhanced version of the homepage (<a href="http://kara.allthingsd.com/20080917/a-first-look-at-the-new-yahoo-homepage-redesign-apps-rule/">previously announced in September</a>) and My Yahoo, as well as a new toolbar and socialization elements added to its popular media properties.</p>
<p>It remains to be seen how popular these changes will become, especially since many consumers already have their social-networking lives on Facebook or MySpace.</p>
<p>In addition, both Time Warner (TWX) online unit <a href="http://kara.allthingsd.com/20081210/aol-gets-more-social-with-renovation-of-bebo-but-theres-much-more-to-come/">AOL</a> and <a href="http://kara.allthingsd.com/20081112/microsoft-officially-facebooks-oops-socializes-windows-live-internet-services/">Microsoft</a> (MSFT) have rolled out similar social and open changes to their sites recently, making it super-confusing for everyone.</p>
<p>But, better late than never, I always say, so here&#8217;s Bhat and Patel talking about Yahoo&#8217;s new stuff.</p>
<p>I had to load the video onto YouTube, as Brightcove had snafus (also below is Yang talking about the concepts at CES in January 2008):</p>
<p><strong>Tapan Bhat and Ash Patel</strong></p>
<p><object width="380" height="313"><param name="movie" value="http://www.youtube.com/v/HPGg9tvxHuk"></param> <embed src="http://www.youtube.com/v/HPGg9tvxHuk" type="application/x-shockwave-flash" width="380" height="313"></embed></object></p>
<p><strong>Jerry Yang at January 2008 CES</strong></p>
<p><div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1364230478}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></p>
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		<title>Getting Mobile Novices to Check Email</title>
		<link>http://allthingsd.com/20080923/getting-mobile-novices-to-check-email/</link>
		<comments>http://allthingsd.com/20080923/getting-mobile-novices-to-check-email/#comments</comments>
		<pubDate>Wed, 24 Sep 2008 01:00:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20080923/getting-mobile-novices-to-check-email/</guid>
		<description><![CDATA[Are you a member of the "I-check-my-email-constantly-even-when-I-know-no-one-has-emailed-me" club? If so, your mobile email device is never far and you've found yourself wondering how other people can leave unread emails sitting in their inboxes all day.]]></description>
			<content:encoded><![CDATA[<p>Are you a member of the &#8220;I-check-my-email-constantly-even-when-I-know-no-one-has-emailed-me&#8221; club? If so, your mobile email device is never far and you&#8217;ve found yourself wondering how other people can leave unread emails sitting in their inboxes all day. On the other hand, those seemingly unplugged people are likely puzzled by BlackBerry addicts, wondering what could possibly be so urgent that they need to know about it the second it happens.</p>
<p>This week, I tested Peek, a device that might bridge the gap between these two camps. It&#8217;s made for those who don&#8217;t intend to become consumed with mobile email, and don&#8217;t need a combination phone, Internet, digital camera and email gadget. Yet from time to time, these people wish they had a better way to check emails without going home and turning on their computers.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AN284_MOSSBE_D_20080923133309.jpg" alt="Peek Gets Mobile Novices to Check Email" height="174" width="262" /><br />The $100 Peek (GetPeek.com) sends and receives emails for $20 a month.</div>
<p>Since I fit the constantly-checking-email description, I enlisted the help of someone who falls squarely into the category that Peek is targeting: my mother. Mom is constantly on the go, working on one project or another, and she doesn&#8217;t have time to consistently check her email. On more than one occasion, I&#8217;ve had to call her to talk about emails I sent that she didn&#8217;t yet read.</p>
<h5 class="subhed">Stylish and Simple</h5>
<p>Peek is a stylishly thin device that, to a mobile email novice, could pass for a BlackBerry. It receives and sends email, period. Peek doesn&#8217;t have a Web browser, phone or built-in digital camera. It&#8217;s sold for $100 at Target and GetPeek.com, and costs $20 monthly for contract-free service. Most email accounts work with this gadget, including Hotmail, Yahoo, Gmail and AOL, and up to three accounts can be set to work on each device.</p>
<p>Peek Inc., a New York company that was started by former Virgin Mobile USA (VM) employees, mailed a Peek to my mom in Pennsylvania, and she has been using it for about a week with positive results.</p>
<p>I, too, tested a Peek, but I was more interested in my mom&#8217;s feedback since, prior to this test, she hadn&#8217;t used a mobile email device and I use two different ones &#8212; regularly. Overall, I&#8217;d suggest waiting until November to buy a Peek due to a handful of improvements that the company plans to add by then.</p>
<h5 class="subhed">Winning Over a Novice</h5>
<p>My mom got the hang of Peek almost instantly and found it both helpful and relatively easy to use. She liked its full keyboard and the way most of its keys lit up and were familiarly placed like those on a computer keyboard &#8212; a feature I take for granted on my BlackBerry. Its price and stylish, thin look appealed to her, too. She tested an Aqua Blue Peek &#8212; though the device also comes in Black Cherry and Charcoal Gray. I knew Mom was catching on when she casually sent a message from her Peek late one night using the subject line, &#8220;What&#8217;s Up?&#8221;</p>
<p>My mom suggested a few improvements, and I agreed with all of them. The Peek can vibrate, chime and glow blue when new emails are received, but none of these indicators are particularly noticeable. For example, the chime sounds only once and neither my mom nor I could always hear it &#8212; even at its loudest setting &#8212; especially if it was in a purse. A blue indicator light on the Peek glows once every 10 seconds for 10 minutes after an email is received, but goes idle after that.</p>
<p>The font used on the Peek&#8217;s screen could stand to be a little bigger. My mom found words typed in all capital letters were easier and faster to read than the regular font, but she thought most people wouldn&#8217;t have too much trouble while using their glasses.</p>
<p>Peek Inc. says that by November, it will have added a louder chime, a constantly blinking indicator light and a larger font to the device. Also in November, people who purchase 12 months of service at once will get an extra month free.</p>
<p>Compared with my BlackBerry Curve, the Peek was thinner but I found its buttons and side scroll wheel a bit stiff. And Mom and I both found that the oft-used Space bar key was too tough to press down.</p>
<h5 class="subhed">One Inbox, Three Accounts</h5>
<p>The Peek&#8217;s straightforward system uses one inbox view (in which up to three email accounts are combined), one menu and a side scroll wheel for selecting commands. And though my mom didn&#8217;t seem to mind, the device&#8217;s overall navigation system came off as a bit clumsy to me. For example, rather than selecting an email to read it, I had to select an email, and then choose &#8220;Open Email&#8221; from a menu list. On most other devices, this can be done with one step.</p>
<p>But some BlackBerry tricks are built into the Peek, such as touching &#8220;T&#8221; to automatically go to the top of an email or inbox; &#8220;B&#8221; to go to the bottom; or &#8220;N&#8221; to move to the next email without navigating back to the inbox list. Likewise, the space bar serves as a built-in Page Down button. And holding a letter down will capitalize it.</p>
<p>Photo attachments can be easily opened on the Peek, though attached documents from programs like Word and Excel won&#8217;t open up.</p>
<h5 class="subhed">Synching Contacts</h5>
<p>A simple step lets users synchronize their email account&#8217;s contact list with the Peek. My mom did this with an AOL account, and I did it with Hotmail, Gmail and .Mac accounts. Peek devices automatically check for email every two to five minutes, or if users can&#8217;t wait two minutes, they can initiate a Send/Receive manually and see an up-to-date queue of emails.</p>
<p>Peeks each have eight megabytes of usable memory, which can hold about 5,000 emails. Once a device reaches capacity, an on-screen prompt asks permission to delete the 500 oldest emails. Peek Inc. says a full battery charge will last about five days if a device handles around 10 to 15 emails a day; power users who send and receive 200 to 300 emails a day will get about two days of use from a full charge.</p>
<p>When asked, my mom concluded that she would probably buy a Peek, but said she still wasn&#8217;t sure that she had an urgent need to see email all that often. She also noted that Peek could become a Pandora&#8217;s box of sorts for people who, as they use it more often, might want to get more out of it &#8212; such as Google searches or other Web browsing.</p>
<p>Peek serves a purpose: It gives those who don&#8217;t belong to the &#8220;I-check-my-email-constantly&#8221; club a way to &#8220;peek&#8221; in on their emails and not feel so unplugged from friends and family. That alone, is reason enough to buy my mom one of these devices.</p>
<p>&#8211; <em>Edited by Walter S. Mossberg</em></p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>A Few Shortcuts to Juice Up a BlackBerry</title>
		<link>http://allthingsd.com/20080715/a-few-shortcuts-to-juice-up-a-blackberry/</link>
		<comments>http://allthingsd.com/20080715/a-few-shortcuts-to-juice-up-a-blackberry/#comments</comments>
		<pubDate>Tue, 15 Jul 2008 21:36:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[Here are some useful shortcuts that come built into most of the BlackBerrys, even older models, made by RIM but not many owners actually use or know about them.]]></description>
			<content:encoded><![CDATA[<p>If you&#8217;re a BlackBerry user, you&#8217;re probably getting tired of hearing about all the things Apple&#8217;s iPhone can do. Rumor even has it that a more iPhone-like BlackBerry is in the works. But don&#8217;t despond: Your current trusty emailing device has a few tricks up its sleeve that you may not know about.</p>
<p>This week, I gathered up some useful shortcuts that come built into most of the BlackBerrys, even older models, made by Research In Motion Ltd. but not many owners actually use or know about them. Ironically, most of these shortcuts are conducted using a BlackBerry feature that the iPhone lacks: its physical keyboard. (The iPhone uses a virtual keyboard that appears on-screen only when needed.)</p>
<div class="media-CENTER" style="width: 300px;"><img src="http://online.wsj.com/public/resources/images/AK-AH393_MOSSBE_20080715111852.jpg" alt="BlackBerry photo" height="200" width="300" /><br />Some useful shortcuts are built into most BlackBerrys, even older models, though not many owners actually use or know about them. Most of these shortcuts are conducted using a BlackBerry feature that the iPhone lacks: its physical keyboard.</div>
<p>Some of these shortcuts are seemingly obvious, like number or capitalization locks, but others are more obscure, like codes that can be entered to display the BlackBerry&#8217;s precise signal strength. Some shortcuts are performed with a single keystroke; others work in conjunction with a trackwheel or trackball, depending on your BlackBerry model, and still others work when two keys are pressed simultaneously. BlackBerrys with condensed keyboards that use auto-correcting SureType may require extra or different keystrokes.</p>
<h5 class="subhed">Navigation Simplified</h5>
<p>A series of keystrokes work in various BlackBerry applications to make navigation much faster. Pressing the Space bar works like Page Down on a computer keyboard, moving down one screen per press. Holding Shift while pressing the Space bar moves in the opposite direction, like the Page Up key. To quickly move to the very top or bottom of a page, press &#8220;T&#8221; or &#8220;B,&#8221; respectively. Another way to page down or up through lists is to hold the ALT key while scrolling with the trackwheel.</p>
<p>Users can toggle between the BlackBerry&#8217;s running applications without the extra step of navigating back to the Home screen. To do this, press ALT and the Escape key, then release Escape and use the trackwheel to scroll through a display of icons that represent running programs until you reach the desired program, then release the ALT key to select that program.</p>
<h5 class="subhed">Messaging Magic</h5>
<p>Shortcuts in BlackBerry messaging can be a real boon when you&#8217;re trying to get work done quickly. While looking at a list of emails, hit &#8220;C&#8221; to immediately start composing a new email. When a specific email is highlighted, pressing &#8220;R&#8221; will reply to that message; &#8220;L&#8221; will reply to all and &#8220;F&#8221; will forward it. Hitting &#8220;J&#8221; while an email is highlighted will jump directly to the oldest message in that email chain.</p>
<p>A list of emails can be more neatly organized from the message screen by holding the ALT key and pressing a letter. &#8220;I&#8221; will alter the list to show only incoming emails, &#8220;O&#8221; will show just those emails that were sent. &#8220;P&#8221; shows a phone log, including dates and times, and &#8220;s&#8221; displays all SMS messages made or received on the BlackBerry.</p>
<p>In the body of a message, pressing the Space bar twice inserts a period and capitalizes the next word. When the left Shift key and ALT are pressed together, the keyboard&#8217;s number lock is on; the right Shift key and ALT work as the caps lock. Holding any letter down will capitalize it, saving users from pressing another key to do so. To type a letter with an accent, hold the letter key down while scrolling up or down with the trackwheel until you find the correctly accented letter.</p>
<h5 class="subhed">Type Less, Say More</h5>
<p>While composing emails, a series of AutoText codes can be typed in the email body to automatically display certain phrases or information. Typing &#8220;mynumber&#8221; and a space in the text of an email will automatically display your BlackBerry&#8217;s phone number. Similarly, when &#8220;LD&#8221; is entered the local date is displayed, and when &#8220;LT&#8221; is typed the local time appears.</p>
<p>If your email inbox is full and you can&#8217;t send emails, find out the PIN of your recipient&#8217;s BlackBerry and use it to message the person directly. (To find your own PIN, type &#8220;mypin&#8221; and a space into the body of an email. This code can be used to send PIN messages from one device to another without using the device&#8217;s usual email system.)</p>
<h5 class="subhed">Geeky Codes</h5>
<p>If you&#8217;re just dying to know some techie details about your BlackBerry, the &#8220;Help Me!&#8221; screen will be right up your alley. To view the &#8220;Help Me!&#8221; screen, press ALT, Shift and &#8220;H&#8221; simultaneously. This displays data that won&#8217;t matter much to the average person, such as the device&#8217;s vendor ID, platform and free file space. But it also shows the exact percentage of remaining battery power on the BlackBerry, which could be helpful if you aren&#8217;t sure how to interpret the imprecise battery indicator bars at the top of the home screen.</p>
<p>Another way to geek up your BlackBerry is to change its signal strength indicator from bars to numbers that tell how many decibels per milliwatt the device is transmitting. To do this, go to the Home screen and hold down the ALT button while typing &#8220;NMLL.&#8221; My BlackBerry displayed a minus 75 when I made this change. Strengths of minus 50 to minus 90 are said to be good, while anything higher, like minus 100, isn&#8217;t. Though this numerical indicator won&#8217;t likely be of any practical use, you could use it to turn to a friend and compare reception during an excruciatingly boring meeting.</p>
<p>One way to impress a technophile on a date is by pulling up a BlackBerry&#8217;s Event Log. To do this, go to the Home screen and hold down ALT while typing &#8220;LGLG.&#8221; This retrieves a long list of numerous confusing codes representing the functions that were performed on your device. The Menu screen in the Event Log gives users the option to clear this log, freeing up some BlackBerry memory, while an Options screen lets people set the log up to record only certain kinds of activities.</p>
<p>Finally, to reboot your BlackBerry without removing its plastic back and taking out the battery, press ALT, Right Shift and Delete simultaneously. More codes can be found in the blogosphere or in a special section of RIM&#8217;s Web site: <a href="http://na.blackberry.com/eng/support/blackberry101/tips/" rel="external">http://na.blackberry.com/eng/support/blackberry101/tips/</a>. Adopting just one of these shortcuts can significantly change the way you use your BlackBerry.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong>Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a></p>
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