3 posts and columns on Instranet

Salesforce: Deferred Revenue Debacle; Bookings in Danger?

in News on August 21, 2008 at 1:21 pm PT

Following a beat-and-raise quarter last night for online software vendor Salesforce’s (CRM), the rewards are not what you might expect, with the shares down $11.60, or 17.8 percent, at $53.73. The company’s forecast for a profit of 34 cents to 35 cents for the current quarter, excluding its cost to acquire privately held Instranet, was unimpressive to the Street.

RightNow Threatened by Salesforce Acquisition, JMP Says

in News on August 20, 2008 at 11:36 am PT

Half-a-billion-dollar (market cap) Rightnow Technologies (RNOW), which sells software over the Web to automate customer support, could be threatened by this morning’s announcement from Salesforce.com (CRM) that it’s buying privately held Instranet for software to expand in the call center market, according to a report out today from JMP Securities analyst Patrick Walravens.

Salesforce Pays $31.5 Million for Product Support Company

in News on August 20, 2008 at 7:25 am PT

Salesforce.com (CRM), which is mainly known for software that helps sales executives track and manage customer prospects, today said it paid $31.5 million in cash for Instranet, a 10-year-old company based in Chicago that makes software to improve product support.