AllThingsD » interfaces

RIM Buys Android UI Gurus

John Paczkowski — Thu, 02 Dec 2010 15:45:56 +0000

Hoping to shake its reputation for aging or otherwise unappealing mobile interfaces, Research in Motion is bringing in some new design talent. The company has acquired The Astonishing Tribe (TAT), the Swedish design house behind the original Android interface as well as some other impressive concept UIs, like Velvet and Augmented ID, which uses facial recognition software to associate social information with anyone viewed through a smartphone camera (see video embeds below).

A small but brilliant acquisition that should give RIM some much-needed UI design heft as it further polishes its PlayBook tablet and whatever other next-gen QNX-based smartphones it has in the pipeline. For RIM, whose devices have seemed perpetually a generation behind the latest iPhone and Android handsets, TAT’s acumen could be just the thing to strengthen its competitive position and further the efforts of Don Lindsay, its new VP of User Experience (a former Microsoft and Apple hire)–assuming RIM’s willing to take some guidance.

New Mozilla Email Is Easier to Use, But Not Easy Enough

Walter S. Mossberg — Thu, 28 Jan 2010 02:04:53 +0000

The good thing about open-source software is that it harnesses the talents of techies around the world. The bad thing about open-source software is that it’s too often geared toward such techies, not average folks. That’s why there haven’t been many widely popular open-source products for mass-market computer users. The shining exception is the Firefox Web browser, which is published by the nonprofit Mozilla Foundation.

Now, Mozilla is trying for another win, with a new, overhauled version of the companion email program for Firefox, called Thunderbird. Unlike Firefox, Thunderbird never really caught on, partly because it was too complicated. The foundation has spent two years streamlining, simplifying and automating the email program. The result is the newly released Thunderbird 3, which will compete with products such as Microsoft Outlook on Windows and Apple Mail on the Mac.

[ See post to watch video ]

While many people these days are content to store and manage all their email using Web-based interfaces provided by Yahoo (YHOO), Google (GOOG) and others, plenty of folks still want to use local programs. These save the messages to their own hard disks, include oodles of customized features, and can be more easily used offline.

But the choices among such local email programs are dwindling. Outlook, which can be bloated and slow for consumers, has driven out many competitors on Windows, and the new Windows 7 doesn’t even come with a built-in email program. On the Mac, most people seem to use Apple’s (AAPL) very good built-in email program, Apple Mail, but it’s hard for third parties to customize.

So, can Thunderbird 3, which is free and runs on Windows, Mac and Linux computers, become the Firefox of email, the go-to choice for average users looking for an alternative to the big guys?

After testing the new edition for about a week, I believe that Thunderbird 3 is a significant improvement over earlier versions of the product. It is indeed a step forward, with some interesting new features and generally simpler operation. But, in my view, all the techie rough edges still haven’t been sanded off and it’s still clumsy in a few places.

First, the pluses. Mozilla has brought tabs, now standard in Web browsers, to Thunderbird. If you simply double click on an email in a list, it opens in its own tab. That way you can consult key emails when you need them without opening a welter of overlapping windows. If you do a search, the search results appear in their own tab.

The new Thunderbird also has a very cool filtered search system. It not only brings up all messages containing your search term, but shows a graphical timeline of the message traffic on that search term. In a left panel next to the list of search results, it lists all the people mentioned in the messages turned up by the search—even if you weren’t searching for them—and lets you further refine the results by just clicking on their names.

There is also a rapid way to add email addresses in a message header to your address book: You just click on a star icon next to the name. There also are multiple ways to view folders. With one click, you can choose to see a list of only unread folders, or favorite folders, or recent folders.

Another cool feature is an attachment reminder. If you are writing a message and you include words like “attachment,” “attached,” or “enclosed,” Thunderbird will pop up a yellow warning at the bottom of the screen reminding you to attach a file.

And, throughout the program, the designers have tried to simplify things, so you don’t have to be an engineer to use it. One example, which is a catch-up feature, is an account set-up wizard that spares you from knowing the names of servers.

But there are still too many issues for me. Thunderbird can’t be set to automatically show a CC or BCC line in a new email you’re composing. Every new address you add is set as a “To” address, and you must click on a drop-down menu to change it to CC or BCC—an extra step that becomes tedious quickly.

In addition, unlike in Outlook or Apple Mail, you can only have a single signature for each account. The program also doesn’t support Microsoft Exchange for corporate mail, unless IT administrators make changes at their servers.

And I found that the program’s preferences and settings, while improved, can still be too techie. For instance, to tell the program to display certain graphics in email, even though they can pose a security risk, you must choose an option called “mailnews.message_display.disable_remote_image.”

To be fair, because Thunderbird is an open-source program, it relies on third-party add-ons and extensions for some features, such as multiple signatures. But some of the add-ins I tried, like a built-in calendar that can synchronize with Google, took multiple complicated steps that would likely deter a mainstream user.

If you’re looking for a new email client, the new and improved Thunderbird is worth a try, but it’s not yet the Firefox of email.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Project Playlist Picks Up Total Music Leftovers From Universal, but Hasn't Settled Lawsuit

Peter Kafka — Tue, 19 May 2009 20:47:58 +0000

The music industry’s online forays have always inspired head-scratching, but this one is odd even by those standards: Project Playlist, the online music service currently being sued by Warner Music Group (WMG) and Universal Music Group, is bolstering its tech staff by buying the assets of… a music service owned by Universal Music Group and Sony (SNE).

But the lawsuits have yet to be resolved.

Confusing? Of course.

Here’s Project Playlist’s description of the deal, which references layoffs at the company to eliminate redundancies with the new acquisition, but doesn’t specify how many folks are being let go. Given that Total Music only employed about 30 folks at its peak and was essentially shut down last winter, it’s hard to see how many Total Music employees are coming aboard–I’m guessing fewer than a dozen, and am trying to confirm.

We recently acquired assets and employees from TotalMusic LLC, a digital catalog management and reporting system. This acquisition is an important platform that will allow us to host a streaming music service, help us with e-commerce solutions and provide a set of application programming interfaces that will be invaluable to us as we offer next generation digital music services to our users.

Today we are integrating the assets of TotalMusic into our Playlist operation. As a result we have to address some overlap in certain areas and let some employees go both from Playlist and Total Music. This is no reflection on the talent of the people we had to release, rather a responsibility we have to run a lean organization with no redundancies and clear lines of reporting. This often happens when two companies merge, but it is never easy.

On a positive note, we are very excited about the progress we are making. With the Total Music acquisition and our recent licensing agreements with Sony ATV and EMI Publishing, we are developing new features and services everyday that will form an even deeper bond with our 45 million loyal users and create new revenue opportunities for our company as well as our music content partners. More to come, watch this Space!!

Total Music, which Universal started in the fall of 2007 and shut down this February after joining up with Sony along the way, was supposed to be a subscription music service that got bundled in with devices or with ISPs/cable guys/telcos, etc. Given that it never, to my understanding, streamed a single song or collected a penny in revenue, it’s interesting to see that Project Playlist thinks there’s something there worth buying.

The bigger picture: It’s hard to see how this company can move forward until new CEO John Sykes, who replaced Owen Van Natta when he decamped to run MySpace for News Corp. (NWS), can clear up lawsuits with Universal and Warner and then get Facebook and MySpace to let it back onto their respective sites. The social services were crucial to Playlist since they generated the majority of its visitors, but they cut them off last fall, presumably under pressure from the labels.

Given that Van Natta is now running MySpace and that Playlist was at least able to negotiate an asset purchase from Universal, perhaps there’s a shot at getting all of that accomplished. Then the service could concentrate on the even tougher task of trying to make money in digital music.

Using PC and Mac Interchangeably

Walter S. Mossberg — Wed, 06 May 2009 23:10:02 +0000

There’s no other major item most of us own that is as confusing, unpredictable and unreliable as our personal computers. Everybody has questions about them, and we aim to help.

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

I switched from PC to Mac a year ago, but now I am thinking of adding a Windows laptop. If I do, what kind of compatibility problem would I have? I would be using the laptop mostly to write, to send/receive email and to Web browse.

In the old days, there were compatibility problems, but most of those have gone away. Based on your simple predicted usage, I’d say that you should be fine. For instance, both Macs and PCs can interchangeably open and edit all of the major file types — JPG pictures, MP3 music, Microsoft Office documents, Adobe PDF files, etc. Email and instant messages can, of course, be exchanged between the two platforms, even if you are using different programs. And Macs understand Windows file extensions. Also, you can use both platforms simultaneously on the same home network to access the Internet.

In some cases, you might need different programs to open the same files on the two platforms. But even that obstacle has greatly diminished. For instance, programs like the Firefox and Safari Web browsers, Adobe Reader, iTunes, Microsoft Office, Google Earth, Picasa, Photoshop and many others come in native versions for both platforms that can handle the same files. And, of course, Web-based programs like Gmail and Yahoo Mail work on both. Sometimes, the same programs have different features and user interfaces on Windows and Macs, but I haven’t found these differences hard to master.

The biggest problems for average users are Quicken, whose Mac version is inferior and incompatible; Internet Explorer, which is no longer made for the Mac; and Microsoft Outlook, which is replaced on the Mac by a program called Entourage that is similar but uses a different file format. And networking can be tricky. In general, the Mac does a better job of seeing Windows PCs on a network than Windows does of seeing Macs.

I use Outlook Express for my email, and I store a lot of mail in local folders. Is there a simple way to back these up? If I buy a new computer, can they be transferred?

Yes. There are two methods. One is a manual method, which Microsoft explains in a detailed document at this Web site: support.microsoft.com/kb/270670.

The other, quicker, method is to obtain one of several utility programs that can back up your Outlook Express data and, in some cases, allow you to transfer it to another PC. I haven’t tested these in years, and thus can’t recommend one over another. But one example is a free program called Outlook Express Backup, which can be found at genie-soft.com/products/oeb. Another is a $40 program called Outlook Express Backup Wizard, which can be found at: outlook-express-backup.com.

Do you know of an iPhone GPS application that speaks directions? It would make the iPhone similar to a TomTom or Garvin GPS unit.

A: No, but Apple recently announced that, under its new 3.0 operating system for the iPhone, such programs will be possible. Several companies are believed to be working on them, and I expect them to be available later in the year. The reason none exist yet is partly legal, having to do with the licensing of the underlying maps.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.