J.D. Power

Satisfaction, Thy Name Is iPhone

John Paczkowski in News on March 16 at 4:05 am PT

Apple’s phone tops the J.D. Power semiannual customer satisfaction survey for the seventh straight time, while the competition continues to slide.

Apple iPhone Owns J.D. Power’s Satisfaction Crown

John Paczkowski in News on September 9, 2011 at 11:47 am PT

Apple’s iPhone has won the J.D. Power smartphone customer satisfaction survey. Again.

Ouch: Nokia Ranked Below Palm on J.D. Power’s Smartphone Satisfaction Survey

John Paczkowski in News on September 23, 2010 at 11:23 am PT

Customer satisfaction with the iPhone is as consistent as Steve Jobs’s keynote wardrobe. For the fourth year running, Apple’s smartphone topped J.D. Power’s Smartphone Satisfaction Study, besting rivals like HTC, Research in Motion, LG and Nokia, which placed dead last–below Palm.

Four Out of Ten iPhones Sold to Business Users

John Paczkowski in Mobile on May 27, 2010 at 1:01 pm PT

Who was it, again, who said Apple’s iPhone “”doesn’t appeal to business because it doesn’t have a keyboard”? Because the device clearly does appeal to business. In fact, quite a few of the iPhones sold today are purchased by business users, according to Ron Spears, chief of AT&T’s Business Solutions unit.

Another Blowout Quarter for Apple

John Paczkowski in Mobile on January 25, 2010 at 1:35 pm PT

A subscriber to the underpromise-and-overdeliver school of guidance theory, Apple is reknowned for issuing almost comically conservative revenue outlooks and then exceeding them. And this quarter was no different. Reporting earnings after the bell Monday, Apple posted a fiscal first-quarter profit of $3.38 billion on revenue that rose 32 percent to $15.68 billion.

JD Power: iPhone Gives Rivals the Business

John Paczkowski in News on October 9, 2009 at 4:00 am PT

Customer satisfaction with the iPhone continues to run high–among both casual and business users. Apple’s smart phone scored highest in the both consumer and business categories of JD Power’s Smartphone Satisfaction Study, besting rivals like Research in Motion and LG.