App Way to Gripe (or Praise) About Service

Katie looks at Tello, a new website and mobile app that encourages users to chime in on their customer-service experiences, good or bad.
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Robert Scoble Is Actually Very Shy

So let’s help him overcome that affliction, because I feel you can’t give the enthusiastic blogger enough attention. Seriously, Robert Scoble was first in line with his teen-aged son at the Palo Alto Apple store, spending the night to nab the iPhone and Presto’s Joe Beninato was there to capture it all for us on [...]