2 posts and columns on Larry Freed

Holiday Cheer Spreads for E-Commerce Giants

in News on December 30, 2009 at 5:00 am PT

Online sales are up from last year through most of the holiday season. But it’s the largest Internet retailers that have been the big winners. One reason: Customers are more satisfied with their experiences with big e-commerce companies than with smaller services.

Google: Satisfaction Guaranteed

in News on August 18, 2009 at 7:28 am PT

Google leads the search industry in market share. No surprise, then, that it leads the industry in customer satisfaction as well. The company has once again achieved top rank among Internet search engines and portals in the American Consumer Satisfaction Index, the seventh time it has done so in eight years.
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