I thought it was actually quite a funny response. But what really incensed me was when I was told I could not change it back to ‘Lloyds is pants’ because they said it was not appropriate. I asked if it was ‘pants’ they didn’t like, and would ‘Lloyds is rubbish’ do? But they didn’t think so. So I tried ‘Barclays is better’ and that didn’t go down too well either.”

–Lloyds TSB customer Steve Jetley, whose banking password–”Lloyds is pants”–was changed by a Lloyds employee to “No it’s not.”