AllThingsD » Microsoft Live Search

Bing: Is That an Acronym for “Bing Is Not Google”?

John Paczkowski — Mon, 01 Jun 2009 14:14:55 +0000

Microsoft’s new search engine Bing–which debuted at our D7 conference last week–unexpectedly went live this morning ahead of its scheduled June 3 launch date and it’s already done much to distinguish itself from Microsoft’s previous efforts in search.

Certainly, there’s far more verb potential in Bing than “Microsoft Live Search,” the service it’s replacing. And–beyond all this silliness about Bing’s prowess in adult entertainment queries (ever tried a similar search in Google (GOOG) or Yahoo (YHOO)?)–there’s a lot to impress. Bing is fast–very fast, actually. Its local results are robust, accurate and usable.

This search for “pizza near 94117,” for example, returns not just a list of pizza parlor homepages, but phone numbers, directions, reviews, coupons and bird’s eye maps as well. Video search is deep and the ability to further calibrate it by length, screen size and resolution is a nice touch. It offers a 411 service similar to Google’s.

And it’s UI is sleek, although the choice of hot air balloon background is begging for a wisecrack. There’s plenty of hot air in Microsoft’s claim that Bing is a “decision engine, designed to empower people to gain insight and knowledge from the Web, moving more quickly to important decisions.” That said, the engine does seem to be delivering, at least initially, on that promise.

Question is: Can Bing boost Microsoft’s market share in search from the mid-single digits to something more respectable?

GFAIL

John Paczkowski — Thu, 14 May 2009 22:10:13 +0000

[ See post to watch video ]

Google Outage Caused by Asian "Traffic Jam"

John Paczkowski — Thu, 14 May 2009 19:23:56 +0000

If the Web has a single point of failure, you’d think it was Google, given the outcry over the the outages suffered by some of the company’s services Thursday. Something went wrong this morning and whatever it was had widespread effects on a broad spectrum of Google services–Google Search, Gmail, YouTube, Google News, Blogger, Google Analytics, Google Docs. It outraged Twitter users and provided Microsoft’s (MSFT) Live Search team with no end of amusement. “Sympathies to the Google servers. Happens to everyone. But this is why the world needs more than one search engine,” it quipped in a tweet.

The source of the disruption? A system error that sent a bunch of Google (GOOG) Web traffic to Asia and waylaid about 14 percent of it, apparently.

This just in from the Google Blog:

“Imagine if you were trying to fly from New York to San Francisco, but your plane was routed through an airport in Asia. And a bunch of other planes were sent that way too, so your flight was backed up and your journey took much longer than expected. That’s basically what happened to some of our users today for about an hour, starting at 7:48 am Pacific time.

An error in one of our systems caused us to direct some of our web traffic through Asia, which created a traffic jam. As a result, about 14% of our users experienced slow services or even interruptions. We’ve been working hard to make our services ultrafast and ‘always on,’ so it’s especially embarrassing when a glitch like this one happens. We’re very sorry that it happened, and you can be sure that we’ll be working even harder to make sure that a similar problem won’t happen again. All planes are back on schedule now.”

Google Outage Caused by Asian "Traffic Jam"

John Paczkowski — Thu, 14 May 2009 19:23:56 +0000

The source of the disruption? A system error that sent a bunch of Google (GOOG) Web traffic to Asia and waylaid about 14 percent of it, apparently.

This just in from the Google Blog:

“Imagine if you were trying to fly from New York to San Francisco, but your plane was routed through an airport in Asia. And a bunch of other planes were sent that way too, so your flight was backed up and your journey took much longer than expected. That’s basically what happened to some of our users today for about an hour, starting at 7:48 am Pacific time.

An error in one of our systems caused us to direct some of our web traffic through Asia, which created a traffic jam. As a result, about 14% of our users experienced slow services or even interruptions. We’ve been working hard to make our services ultrafast and ‘always on,’ so it’s especially embarrassing when a glitch like this one happens. We’re very sorry that it happened, and you can be sure that we’ll be working even harder to make sure that a similar problem won’t happen again. All planes are back on schedule now.”

Yahoo Search Market Share: From Worse to Worse…

John Paczkowski — Fri, 10 Apr 2009 10:00:50 +0000

Yahoo claimed 20.6 percent of all U.S. search queries in February, according to comScore (SCOR).

But a year from now it will claim just 17.51 percent or less, its share gutted by the loss of deals that once made Yahoo’s the default search toolbar on new Hewlett-Packard (HPQ) and Acer PCs. With those spots now claimed by Microsoft Live Search and Google (GOOG), respectively, Yahoo stands to see an estimated decline of 15 percent in search traffic, according to some reports.

A nasty blow for a company with a search volume as long in decline as Yahoo’s. Nastier when you consider that a fair portion of that lost traffic will end up with Microsoft (MSFT), which will also be accruing traffic from a similar toolbar deal with Dell (DELL). And nastier still, because Yahoo (YHOO) is certain to lose premium advertising dollars if its market share dips below 20 percent.

Yahoo, of course, disputes such suggestions. And it insists the loss in traffic it will suffer from its failure to renew these toolbar deals won’t be as high as that 15 percent figure.

We’ll see, I suppose. As one former Yahoo search exec told Dow Jones, “[toolbar deals are] the cleanest driver of market share. It’s a really important way to get in front of people.”

Web Searches That Really Bear Fruit

Katherine Boehret — Wed, 14 Jan 2009 00:18:02 +0000

There’s nothing more frustrating than a fruitless Web search — or one that returns results that distract you from your original goal. Search giant Google knows this all too well and realizes that there’s a chance you might switch to another search engine if you get tired of poor results.

This week I tested two free tools that attempt to make your Web searches more relevant by learning from users’ reactions to search results: Google’s SearchWiki and Surf Canyon Inc.’s namesake tool for Web browsers. These two don’t necessarily compete against each other; in fact, they can be used in tandem. But after initially entering a search query, SearchWiki requires additional work on the part of the user that many people may not want to do. Surf Canyon works automatically as you go, sorting results according to real-time user behavior.

[ See post to watch video ]

SearchWiki depends on people to rank their own search results by promoting favored URLs to the top of a screen and knocking others to the bottom. It is available to most people who are logged into a Google account, and these user preferences are remembered if the same searches are performed at other times.

This sorting is done using elegant animation; preferred URLs float to the top of the screen when selected and unwanted results disappear in a magic-trick-like poof when removed. Comments about a link can be typed into a word bubble beside the URL and all comments are available to the public, labeled as posted by “Searcher” unless you create another nickname for yourself. People can also add preferred URLs to a search-results page if, for example, they know a better link about something than those that show up.

Google’s SearchWiki

But who wants to do all this work? Google (GOOG) says your votes don’t influence the way other Google users see search results, nor do they affect your search results if you aren’t logged into Google. You can see the number of votes a URL got from fellow voters, as well as comments made about the URL — but only after you select a link at the bottom of the search-results page. If you promote a URL, you’ll automatically see what other people think about this link.

For your efforts, you’ll create a small collection of results that are saved in your account, sorted by date and time should you ever want to revisit them. This could come in handy in some circumstances, such as if you were researching a topic and you forgot to save Web pages as you went. Google confusingly calls these “SearchWiki notes,” though they really include all of the links you voted on, as well as typed-in notes about links.

SearchWiki is a tough sell because most of us are already trained to surf the Web quickly, skipping ahead and back through links without taking the time to rank those results or comment on them. And it only works with Google searches.

If you like the idea of more personalized Web searches but would like to use other search engines or don’t want to do extra work, you might like Surf Canyon. Once downloaded, this tool displays bull’s-eyes beside certain results to show that Surf Canyon has found additional related hits. Clicking on this bull’s-eye reveals those suggested links, pulled from deeper down in the search results, and these links might have bull’s-eyes of their own. This cascade of data goes on and on as an algorithm studies which of the returned results you do or don’t choose.

You might be deterred from using Surf Canyon because it must be downloaded before it works on Internet Explorer or Firefox. (A version of Surf Canyon for Apple’s (AAPL) Safari browser is due out within a month.) This tool works with Google, Yahoo (YHOO), Microsoft Live Search (MSFT) and Craigslist, and just started working with LexisNexis’s LexisWeb.com legal-search engine.

Surf Canyon might not seem to be doing much at first, but it changes and reflects your preferences as you make them. For example, a search for “Obama dog” originally returned results about how the President-elect and his family are narrowing their search for a puppy. But as I opened more links related specifically to Mr. Obama’s daughters, more results appeared on screen about Sasha and Malia. Each time I hit the browser’s Back button to return to the original search page, Surf Canyon offered a new set of relevant URLs.

I tried looking at Craigslist.com for last-minute inauguration tickets, and one hit listed an inauguration-appropriate dress that someone was giving away free. The Surf Canyon bull’s-eye appeared beside this result, and when I selected it, three more dress listings appeared.

Surf Canyon recently released an option for users who want long-term personalization, found at my.surfcanyon.com. It lets people select sources from which they prefer to receive news, shopping, research, or sports and entertainment results. Individual sites not listed on this page can also be added to a list of sources to use; likewise, sites can be added to a blacklist so results never come from them.

Unlike Google, Surf Canyon doesn’t save your history or usage profile. And if you haven’t created personalized preferences using the link above, it responds solely using your as-they-happen signals, like when you choose one link over another.

Google’s SearchWiki is asking users to do extra work, which may not be practical for many users. But if you do use it, this tool’s personalized, saved results could be a real boon. Surf Canyon worked well for me with multiple search engines, retrieving data from result pages I likely wouldn’t have opened. Either way, your days of futile Web searching are numbered.

Edited By Walter S. Mossberg

Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://walt.allthingsd.com