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	<title>AllThingsD &#187; Microsoft Outlook</title>
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		<title>Jive Acquires OffiSync, Socializes Microsoft Office and Outlook</title>
		<link>http://allthingsd.com/20110523/jive-acquires-officesync-socializes-microsoft-office-and-outlook/</link>
		<comments>http://allthingsd.com/20110523/jive-acquires-officesync-socializes-microsoft-office-and-outlook/#comments</comments>
		<pubDate>Mon, 23 May 2011 18:04:24 +0000</pubDate>
		<dc:creator>Arik Hesseldahl</dc:creator>
				<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[News]]></category>
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		<category><![CDATA[Israel]]></category>
		<category><![CDATA[Jive Software]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Microsoft Office]]></category>
		<category><![CDATA[Microsoft Outlook]]></category>
		<category><![CDATA[OffiSync]]></category>
		<category><![CDATA[Seattle]]></category>
		<category><![CDATA[social enterprise]]></category>
		<category><![CDATA[Tony Zingale]]></category>
		<category><![CDATA[Vertex]]></category>

		<guid isPermaLink="false">http://allthingsd.com/?p=76648</guid>
		<description><![CDATA[Social Enterprise software player Jive Software makes its second acquisition in as many months, and aims to make Microsoft Office and Outook more social. So when is the IPO already?]]></description>
			<content:encoded><![CDATA[<p><a href="http://allthingsd.com/20110523/jive-acquires-officesync-socializes-microsoft-office-and-outlook/jive_software__use/" rel="attachment wp-att-76658"><img src="http://allthingsd.com/files/2011/05/jive_software__use-380x285.jpg" alt="" title="jive_software__use" width="380" height="285" class="alignright size-Featured wp-image-76658" /></a>Social enterprise software start-up Jive Software is looking a lot less like a start-up by the day. Today it made its third acquisition in 18 months, nabbing <a href="http://www.offisync.com/">OffiSync</a>, the Seattle-based company that makes social extensions for Microsoft Office. </p>
<p>Jive CEO Tony Zingale told me that Jive has been working closely with OfficSync for some time. Office workers spend so much of their time working on documents in Microsoft Word, PowerPoint and Excel that it&#8217;s a logical place to add the kind of collaboration tools that are the cornerstone of what the social enterprise is all about. &#8220;We&#8217;ve built deep integration that brings Jive and Office close together,&#8221; Zingale said. </p>
<p>The next move, Zingale said, which will come in the third quarter of the year, will be to use OffiSync&#8217;s technology to link Jive with that other foundation of office life, Microsoft Outlook. &#8220;Email is the place where so much content is created and stored, it is the collaboration system,&#8221; he said.</p>
<p>Zingale wouldn&#8217;t disclose financial terms of the deal, though he did say that OfficSync is being bought out completely. It was founded by two Israeli brothers, Oudi and Roy Antebi, both Microsoft veterans. Oudi, the CEO, ran marketing campaigns for Microsoft Office and Sharepoint, both in Israel and then at headquarters in Redmond. Roy, the CTO, lead a development team in the Microsoft SQL Server division. </p>
<p>OfficSync is backed by investments from GTD Capital, a Seattle-based venture capital firm, and <a href="http://www.vertexvc.com/">Vertex VC</a>, an Israeli fund.</p>
<p>Its also Jive&#8217;s second acquisition in as many moths. In April it <a href="http://allthingsd.com/20110413/social-enterprise-player-jive-to-acquire-startup-proximal-labs/">acquired Proximal Labs</a> as it was just getting out of the gate itself. And in March it sent a pretty strong signal about its intentions toward going public sooner rather than later when it <a href="http://allthingsd.com/20110330/in-another-pre-ipo-move-jive-software-adds-four-directors-all-with-public-company-experience/">added four directors</a>, all of them with public company experience. </p>
<p>I asked Zingale if last week&#8217;s <a href="http://allthingsd.com/20110519/a-mother-of-a-pop-linkedin-debut-stirs-up-bubble-talk/">IPO by LinkedIn</a> had caused him to consider quickening his pace toward filing an S1 with the SEC. &#8220;Obviously we were very interested observers,&#8221; Zingale said. &#8220;Clearly we&#8217;re very riveted by the benefits of being a public company, but I can&#8217;t say anything specific about our plans.&#8221;</p>
<p>Jive has something important in common with LinkedIn. One of its investors is Sequoia Capital which has invested a combined $27 million, leading a Series A funding round in 2007 and a Series B in 2009. Kleiner Perkins got in on the action leading a <a href="http://allthingsd.com/20100820/jive-ceo-and-kleiner-moneybags-talk-about-socializing-business/">$30 million Series C last year</a>.</p>
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		<title>An App With a Knack for Contacts</title>
		<link>http://allthingsd.com/20100316/xobni-review/</link>
		<comments>http://allthingsd.com/20100316/xobni-review/#comments</comments>
		<pubDate>Tue, 16 Mar 2010 22:08:08 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Katherine Boehret]]></category>
		<category><![CDATA[Mobile]]></category>
		<category><![CDATA[Reviews]]></category>
		<category><![CDATA[The Digital Solution]]></category>
		<category><![CDATA[The Mossberg Solution]]></category>
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		<category><![CDATA[Xobni]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/?p=1117</guid>
		<description><![CDATA[Xobni Mobile for BlackBerry app compiles contact information on the BlackBerry for anyone you've emailed--regardless of whether or not you saved their information in your address book.]]></description>
			<content:encoded><![CDATA[<p>In the same way cellphone address books helped people stop memorizing phone numbers, the magic of auto-complete helped them stop memorizing email addresses. This feature, which is built into most email programs, lets users type as few as one or two letters before seeing and selecting from a list of addresses that may or may not be saved in the email program&#8217;s address book. Too bad auto-complete on your mobile device doesn&#8217;t work the same way. </p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=A779A89B-67AB-41D8-A56B-2FD686DDED41&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={A779A89B-67AB-41D8-A56B-2FD686DDED41}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p>On mobile devices, the suggested names in the &#8220;To&#8221; line only include those of contacts that are saved in a device&#8217;s digital address book. This leaves people stuck mid-thumb, trying to remember an email address, or worse, being forced to wait until they return to their desks to send a message.</p>
<p>This week, I tested an app that generates contact information for every person a user has ever communicated with in Microsoft Outlook—or if Outlook isn&#8217;t a factor, just with the device. I tested Xobni Mobile for BlackBerry, available as of March 16 at http://xobni.com/mobile. Xobni Mobile costs $10 as a stand-alone app from Xobni Corp. or $7 if it&#8217;s bought with Xobni One, the company&#8217;s new cloud-based storage service that costs $4 monthly. One year of Xobni Mobile with the Xobni One service costs $40. </p>
<p>I tested Xobni Mobile on my BlackBerry Curve 8900 and used the Xobni One service to connect with Outlook, which was running on my PC with Xobni&#8217;s desktop program installed. This app makes a big difference for people like me, who rarely sync their devices with their PCs, don&#8217;t primarily correspond with people in their corporate Exchange networks and don&#8217;t like taking the time to manually add names, email addresses and phone numbers into the Contacts section of the BlackBerry. This app also uses Xobni&#8217;s analytics feature to rank people, thus returning results sorted according to how much a user emails with someone. </p>
<h5 class="subhed">More Meshing</h5>
<p>Xobni Mobile could stand to do a better job of meshing with the BlackBerry&#8217;s operating system, especially considering that the company worked with Research in Motion (RIMM) to build a deeply integrated app. I&#8217;ll admit that it comes close—a finger swipe up on the email-compose screen opens the Xobni app. But as my high-school economics teacher always said, close only counts in horseshoes and hand grenades. The process required to open the app, type the contact&#8217;s name, select the name from within the Xobni app and return to the compose screen can feel too long and a bit clumsy.</p>
<p>Another downside is that the Xobni Mobile app doesn&#8217;t yet integrate with text messaging or dialing numbers, so rather than pull up a phone number from within the device&#8217;s texting or dialing interface, users must open the app and select a contact before calling or texting. A Xobni representative said the company is working with RIM on deeper integration.</p>
<p>Xobni (&#8220;inbox&#8221; spelled backwards) started a couple years ago with its namesake product, a downloadable add-on for Outlook that analyzed and indexed all emails and ran in a side panel within the email program. Since its introduction, Xobni for Outlook has added enhancements, including the built-in ability to display an email contact&#8217;s Twitter and Facebook profiles. And some of these spill over into the mobile app.</p>
<h5 class="subhed">Souping Up a Device</h5>
<p>The Xobni desktop program currently works only on PCs (not Macs) that have Outlook installed, and runs only on high-end BlackBerrys, including the Curve 8900, Tour, Storm, Bold and Bold 2. The Xobni Mobile app connected to Xobni for Outlook using Xobni One considerably soups up the experience, adding an average of 10-times more contacts than the BlackBerry alone. The top 6,000 contacts (according to the analysis of who you email the most) will be stored locally on the device, as well as each contact&#8217;s photo, which gets pulled in from Outlook, LinkedIn, Facebook or a Xobni account. Additional services connected to Xobni include Hoovers, Twitter and Salesforce. </p>
<p>People who don&#8217;t use Outlook and/or don&#8217;t want to pay for the Xobni One service can still use the app by itself with Web-based email programs running on the BlackBerry. </p>
<h5 class="subhed">Finding Mom</h5>
<p>I found myself using Xobni on my BlackBerry a lot, despite its extra steps and slightly cumbersome interface. For instance, it gave me three different emails for my mom, rather than the one outdated email of hers that I long ago manually stored in my BlackBerry Contacts and hadn&#8217;t updated since. I also liked Xobni&#8217;s way of pulling photos for many contacts onto my device. </p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AU091_mossbe_DV_20100316163102.jpg" width="262" height="394" alt="mossberg" />
</div>
<p>I didn&#8217;t see a noticeable change in my BlackBerry&#8217;s battery life while using the Xobni app, though its battery will be taxed when it grabs large bunches of contacts and photos from the server. By default, this only happens when the BlackBerry is charging. </p>
<p>The Xobni One service demonstrates the company&#8217;s move into the increasingly crowded realm of backup software programs. When the BlackBerry is charging, this service updates the PC&#8217;s Outlook program with any changes on your BlackBerry and sends new contact data added to Outlook to the BlackBerry. If I lost my BlackBerry tomorrow or changed jobs next week, I&#8217;d still be able to retrieve several years&#8217; worth of Outlook contacts and their profiles on a new BlackBerry using my Xobni One log-in credentials. (These same credentials, an email and password, are required when installing the app on the BlackBerry.)</p>
<p>Xobni hasn&#8217;t announced any definite plans for integration with other mobile devices, but a representative said that the company is considering making iPhone and Android apps. </p>
<p>If you use a PC, Microsoft Outlook and a BlackBerry, Xobni offers a smart solution for automatically organizing all of your contacts into one place and allows for your contacts to be stored somewhere other than just in Outlook or just on your mobile device. If it was a little easier to access on the BlackBerry, I&#8217;d like it even more.</p>
<p class="tagline">Email mossbergsolution@wsj.com</p>
<p>Write to Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>Running Windows Programs on Macs</title>
		<link>http://allthingsd.com/20091028/running-windows-programs-on-macs/</link>
		<comments>http://allthingsd.com/20091028/running-windows-programs-on-macs/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 23:57:15 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://mailbox.allthingsd.com/?p=479</guid>
		<description><![CDATA[Running Windows programs on a Mac, upgrading to Windows 7, netbooks.]]></description>
			<content:encoded><![CDATA[<p class="question"><em>If I purchased an Apple Mac that runs both Apple&#8217;s OS and Microsoft Windows, is there a way to move my Windows files and applications over to the Mac side?  If that was done, would those applications need to be run in Windows?  Is there a way to &#8220;convert&#8221; them so they could run under the Apple OS?</em></p>
<p>A: Windows programs cannot be &#8220;converted&#8221; to run directly in the Mac operating system, which is called Snow Leopard. But, if you use virtualization software like Parallels or VMware fusion, and install Windows, then a Windows program like Microsoft Outlook can run simultaneously with your Mac programs. Technically, you are running it in Windows, but the two operating systems are active at the same time. With both of these virtualization products, you can even hide the entire Windows desktop, so that the Windows program you are running simply occupies a window on your Mac like any Mac program does. You don&#8217;t even notice that Windows is running.</p>
<p>In the case of files you created in Windows, the situation is even simpler. Most of the common types of files consumers use—including Microsoft Office documents, MP3 music files, MP4 video files, JPG picture files, text files, Adobe PDF files, and others—can be run in native Macintosh programs without conversion and without the need to run Windows programs. So you can just copy them to the Mac side and use them in Mac programs like iPhoto, iTunes, or the native Mac version of Microsoft Office, which uses the same file formats as the Windows version. </p>
<p>If you have an unusual or proprietary Windows file for which there isn&#8217;t an equivalent program on the Mac, you would run it in a Windows program, as described above.</p>
<p class="question"><em>If I am planning to upgrade a Windows XP machine to Windows 7, can I buy the upgrade copy of 7 or must I buy the full version?</em></p>
<p>A: According to Microsoft&#8217;s Web site, XP is one of the older versions of Windows upon which you can indeed indeed use the less expensive upgrade versions of Windows 7. The company&#8217;s online store says: &#8220;All editions of Windows XP and Windows Vista qualify you to upgrade. So, if you&#8217;re running either on your PC today, buy a package labeled &#8216;Upgrade&#8217;.&#8221;</p>
<p class="question">I&#8217;<em>ve been holding out (for what feels like forever) on purchasing a Netbook because I read that Apple was coming out with one. Can you tell me anything about when they might really begin selling them?</em></p>
<p>A: Apple executives have said repeatedly and emphatically that they don&#8217;t plan to offer a netbook, which is essentially a cheap, small laptop. Instead, Apple is widely believed to be working on a small slate or tablet device that would be controlled via a fingertip touch screen. This would be sort of like a larger iPhone or iPod Touch. The company hasn&#8217;t confirmed that such a product is in the works, but many analysts and Apple bloggers predict it will debut early next year.</p>
<p class="tagline">You can find Mossberg&#8217;s Mailbox, and my other columns, online for free at the All Things Digital web site, http://walt.allthingsd.com.</p>
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		<item>
		<title>How to Tweak Outlook Email To Work for You</title>
		<link>http://allthingsd.com/20090915/how-to-tweak-outlook-email-to-work-for-you/</link>
		<comments>http://allthingsd.com/20090915/how-to-tweak-outlook-email-to-work-for-you/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 22:26:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090915/how-to-tweakoutlook-emailto-work-for-you/</guid>
		<description><![CDATA[Despite the popularity of Microsoft Outlook, many users aren't familiar with a number of its coolest functions. Here's a guide to some of the email service's lesser-known talents.]]></description>
			<content:encoded><![CDATA[<p>If you have a job, chances are you use Microsoft Outlook.</p>
<p>But are you using it to your best advantage?</p>
<p>Despite the popularity of Microsoft Outlook, several of its functions aren&#8217;t noticeable unless you dig around in menus or try out keystroke shortcuts. Many of these tricks can be found by reading a user manual, but users would rather be spending their time in Outlook responding to or writing emails. </p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=3C9EDBE0-7C02-4A92-84B4-97155AF5B907&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={3C9EDBE0-7C02-4A92-84B4-97155AF5B907}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p>In last week&#8217;s column I reviewed a program called Postbox, which displays email and its contents in unique ways. In that review I mentioned that Outlook, too, has extra functions, but that these aren&#8217;t always as obvious as they should be. Below, I&#8217;ve compiled a list of what I consider to be some of Outlook&#8217;s lesser-known talents. I focused on Outlook 2007, which many people currently use, and I also included a handful of notes about what Outlook 2010—due out late spring or early summer—will include. With any luck, you&#8217;ll find a few tips here that make your time in Outlook better spent. </p>
<h5 class="subhed">Search Me</h5>
<p>Rather than simply entering a word into the Outlook search box, you can help the search engine narrow its results by giving it specific parameters. For example, if I remember that my friend sent an email with &#8220;LSU tickets&#8221; in the subject line, I can type &#8220;subject: LSU&#8221; to pull out all emails about the Louisiana university. Or if I want to find all emails from Molly, I can write, &#8220;from: Molly.&#8221; This works with several other terms including &#8220;to,&#8221; &#8220;sent,&#8221; &#8220;cc&#8221; and &#8220;message size.&#8221;</p>
<p>Search Folders, shown in the folder list with a magnifying glass icon beside them, offer a way of saving the searches you perform most often. If, for example, you often search for flight confirmation emails, you could make a Search Folder called &#8220;Travel&#8221; that would contain a constantly updated list of emails containing the names of airlines. </p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AR597_MOSSBE_G_20090915172551.jpg" rel="lightbox" title="MOSSBERG"><img src="http://online.wsj.com/public/resources/images/PJ-AR597_MOSSBE_G_20090915172551.jpg" width="360" height="240" style="float: none;" alt="MOSSBERG" /></a>
</div>
<p>New folders can be set up by right clicking on the Search Folders icon, selecting New Search Folder and following steps to select a type of folder from one of many pre-set types of folders—such as &#8220;mail sent directly to me,&#8221; &#8220;large mail&#8221; or &#8220;mail flagged for follow up.&#8221; Or you can create a custom Search Folder by telling it to search for certain words that appear within specific message fields.</p>
<h5 class="subhed">Color Coding</h5>
<p>To make certain emails stand out in a large list—like emails from your boss or messages addressed only to you—you can set up a rule that makes the email show up in a specific color. Or you can set certain emails to appear in bold font, or in a specific font type and size. Just think of all the emails from your mom that will never go unnoticed again thanks to red type, 14-point font and underlined text.</p>
<p>Setting up the way emails are displayed can be done by going to the Tools menu, selecting Organize, Using Colors and then choosing specific colors for emails from specific people. More advanced automatic settings for applying font type and size to emails can be added by selecting Automatic Formatting in the top right corner of the Using Colors screen. Click &#8220;Add&#8221; to create more rules. </p>
<h5 class="subhed">Souped-Up Calendar</h5>
<p>The Outlook Calendar can be organized to look the way you want it rather than the way it&#8217;s set up by default. For example, if you like looking at your day in hourly intervals rather than Outlook&#8217;s default 30-minute blocks, you can right click anywhere you see hours shown and select 60 minutes. Other increments are also available, like five, 10 and 15 minutes. </p>
<p>Outlook can also display other time zones right beside your own time zone by right clicking on the listed meeting hours, selecting Change Time Zone and checking the box labeled Show an Additional Time Zone. This is helpful for people who often work with distant colleagues, saving them from making a mistake and not factoring the right time zone for the other person. A Swap Time Zone button here quickly changes from one set zone to another, which could be a boon for people who regularly travel to different places and want their Outlook settings to reflect that they&#8217;re working from there.</p>
<p>Like color-coded emails, calendar events can be automatically sorted into pre-set categories like Personal, Travel and Family by setting formatting to look for certain words like Tennis (Personal), United (Travel) and Mom, Dad or Allison (Family). Added events that use these words automatically get labeled with a designated color to give your calendar a visual way of distinguishing different types of activities. </p>
<p>Another useful calendar tip: You can hold Control while selecting certain dates on the small view of the calendar and you&#8217;ll see only the schedules for those dates. So if I want to see Sept. 19, 22 and 24, I hold Control while selecting each date to see the three days&#8217; activities displayed in the right viewing panel. </p>
<h5 class="subhed">Visual Contacts</h5>
<p>All Contacts in Outlook can be labeled with a photo of the person, which you add by double clicking on the small head icon in someone&#8217;s contact card and then choosing a photo from your collection. People who work in the same company and use Outlook can add their own photo to their contact and it will show up with their emails. </p>
<p>The top right corner of each contact card shows what a person&#8217;s digital business card would look like; this is an image that can be edited and copied using a right click, and then it can be copied and pasted to any email signature. </p>
<h5 class="subhed">Looking Ahead</h5>
<p>In Outlook 2010, due out next year, Microsoft (MSFT) says it hopes to streamline work in Outlook, creating smarter rules that do more with less manual work. </p>
<p>One example of this approach is that emails in the next version of Outlook will be, by default, sorted into conversations—a little like Gmail&#8217;s current system. An Ignore button will move all future emails related to the same conversation into the Deleted Items folder. That will include those with changed subject lines because Microsoft uses a special identifier to know which emails are associated with one another. A Clean Up button moves all redundant replies to the Deleted Items folder, leaving just the most recent message in the conversation. </p>
<p>Another feature is Reply with Meeting, a button in Outlook 2010 that will let users create a meeting out of an email. Selecting Reply with Meeting automatically invites those included in the email to attend a meeting. </p>
<p>The title of the meeting is the same as the subject of the email. If the users are in the same corporate network and they all use Outlook Calendar, this tool also looks for the next available time and date on everyone&#8217;s calendar.</p>
<p>Quick Steps, another streamlined feature of Outlook 2010, are one-click shortcuts that simultaneously perform several common actions that people take when handling email. If you select a Quick Step called Reply and Delete, it replies to an email and deletes the original. Users can create their own personalized Quick Steps like one labeled Social that, when selected, marks the email as read, moves it to a special folder and labels it under a certain category.</p>
<p class="tagline">Edited by Walter S. Mossberg.</p>
<p><strong>Write to </strong><br />
                Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>Appeals Court Throws Out $358 Million Verdict Against Microsoft</title>
		<link>http://allthingsd.com/20090911/appeals-court-throws-out-358-million-verdict-against-microsoft/</link>
		<comments>http://allthingsd.com/20090911/appeals-court-throws-out-358-million-verdict-against-microsoft/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 18:36:01 +0000</pubDate>
		<dc:creator>Brent Kendall</dc:creator>
				<category><![CDATA[News]]></category>
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		<guid isPermaLink="false">http://voices.allthingsd.com/?p=15299</guid>
		<description><![CDATA[A federal appeals court Friday affirmed a jury verdict that Microsoft Corp.'s Outlook software and two other products infringed an Alcatel-Lucent patent, but ruled that a $358 million damages award against the software giant was not supported by evidence and needed to be re-calculated.]]></description>
			<content:encoded><![CDATA[<p>A federal appeals court Friday affirmed a jury verdict that Microsoft Corp.&#8217;s (MSFT) Outlook software and two other products infringed an Alcatel-Lucent (ALU) patent, but ruled that a $358 million damages award against the software giant was not supported by evidence and needed to be re-calculated.</p>
<p>The case largely centered on Lucent&#8217;s claim that Microsoft Outlook&#8217;s calendar function infringed one of its patents. Microsoft argued that the patent was invalid and not infringed, but it also attacked the jury&#8217;s damages award as far too high.</p>
<p><a href="http://online.wsj.com/article/SB125268314272103429.html">Read the rest of this post on the original site</a></p>
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		<title>Upgrading to the iPhone 3G S</title>
		<link>http://allthingsd.com/20090625/upgrading-to-the-iphone-3g-s/</link>
		<comments>http://allthingsd.com/20090625/upgrading-to-the-iphone-3g-s/#comments</comments>
		<pubDate>Thu, 25 Jun 2009 22:05:03 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
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		<guid isPermaLink="false">http://mailbox.allthingsd.com/20090625/upgrading-to-the-iphone-3g-s/</guid>
		<description><![CDATA[Walt Mossberg answers readers’ questions on AT&#38;T’s upgrade policy for the iPhone 3G, importing data on the new Palm Pre and the glare on Mac Books.]]></description>
			<content:encoded><![CDATA[<p><em>Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.</em></p>
<p class="question">In your review of the new iPhone 3GS, you said that AT&#038;T had changed its upgrade policy so some buyers of the previous model could get the new-customer price earlier than planned. Can you explain this in more detail?</p>
<p>Almost all cellphones in the U.S. are subsidized by the carriers to bring down prices. Typically, existing customers—who have already benefited from a subsidy—can’t upgrade at the lower new-customer price (in this case $199) until they reach a point in their contracts where this subsidy has been recovered. These dates vary, based on a formula that takes into account things like the customer’s monthly spending rate.</p>
<p>When some early adopters of the 2008 iPhone model, the 3G, discovered they wouldn’t immediately qualify for this $199 “standard upgrade” price—the same as the new-customer price—they got angry. So AT&#038;T made a concession, but only a partial one. It declared that any customer who had been told he or she couldn’t get the $199 price until sometime in July, August or September of 2009 would in fact now be able to qualify for that lower price starting on the first day of availability.</p>
<p>This concession doesn’t apply at all to owners of the original 2007 iPhone, or even every owner of the 2008 3G model. And it isn’t based on when you bought your 3G, but when the system told you that you could buy the new model at the “standard” upgrade price of $199. You can check the price AT&#038;T or Apple will charge you for an upgrade by going to www.att.com/iPhone and clicking on “Check upgrade eligibility.”</p>
<p class="question">I’ve recently heard that the new Palm Pre smart phone is unable to import data from the old Palm Desktop program. In other words, if you have Palm Desktop filled with data from a previous Palm model, you’ll be unable to get that data into your new Palm Pre. Is this true?</p>
<p>No. While the Pre isn’t designed to repeatedly sync with the old Palm Desktop software, Palm does offer a program, for Windows and Mac, that will perform a one-time import of your old data from Palm Desktop. It can also do a one-time import of data from certain other desktop programs as well, including Microsoft Outlook on Windows, and iCal and Address Book on the Mac. This program will help you move your data to one of the online services, such as Google, with which the Pre is designed to sync continuously. The software is called the Palm Data Transfer Assistant and is free at <a href="http://bit.ly/3lIaZ">http://bit.ly/3lIaZ</a>.</p>
<p class="question">I am contemplating purchasing the 17” MacBook Pro rather than the 13” or 15” models because the antiglare matte screen is offered only with the 17”. How bad is the glare on the smaller screens and how cumbersome do you find the larger 17” MacBook Pro?</p>
<p>For a laptop of its size, the 17” MacBook Pro is remarkably thin and light. But I did find it cumbersome to use in coach seats on airplanes and to cram into small briefcases. As for the glossy screens, which are now the most common option on many laptops, they bothered me at first, but I don’t notice the glare now. However, both of these are personal issues. So my suggestion is to go to a store and see for yourself. </p>
<p class="tagline">You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital Web site, <a href="http://walt.allthingsd.com">http://walt.allthingsd.com</a>.</p>
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		<title>Using PC and Mac Interchangeably</title>
		<link>http://allthingsd.com/20090506/using-pc-and-mac-interchangeably/</link>
		<comments>http://allthingsd.com/20090506/using-pc-and-mac-interchangeably/#comments</comments>
		<pubDate>Wed, 06 May 2009 23:10:02 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Mossberg's Mailbox]]></category>
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		<guid isPermaLink="false">http://mailbox.allthingsd.com/20090506/using-pc-and-mac-interchangeably/</guid>
		<description><![CDATA[Walt answers readers' questions on compatibility problems between a Windows laptop and a Mac, ways to back up Outlook folders, and more.]]></description>
			<content:encoded><![CDATA[<p>There&#8217;s no other major item most of us own that is as confusing, unpredictable and unreliable as our personal computers. Everybody has questions about them, and we aim to help.</p>
<p>Here are a few questions about computers I&#8217;ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.</p>
<hr />
<p class="question">I switched from PC to Mac a year ago, but now I am thinking of adding a Windows laptop. If I do, what kind of compatibility problem would I have? I would be using the laptop mostly to write, to send/receive email and to Web browse.</p>
<p> In the old days, there were compatibility problems, but most of those have gone away. Based on your simple predicted usage, I&#8217;d say that you should be fine. For instance, both Macs and PCs can interchangeably open and edit all of the major file types &#8212; JPG pictures, MP3 music, Microsoft Office documents, Adobe PDF files, etc. Email and instant messages can, of course, be exchanged between the two platforms, even if you are using different programs. And Macs understand Windows file extensions. Also, you can use both platforms simultaneously on the same home network to access the Internet.</p>
<p>In some cases, you might need different programs to open the same files on the two platforms. But even that obstacle has greatly diminished. For instance, programs like the Firefox and Safari Web browsers, Adobe Reader, iTunes, Microsoft Office, Google Earth, Picasa, Photoshop and many others come in native versions for both platforms that can handle the same files. And, of course, Web-based programs like Gmail and Yahoo Mail work on both. Sometimes, the same programs have different features and user interfaces on Windows and Macs, but I haven&#8217;t found these differences hard to master.</p>
<p>The biggest problems for average users are Quicken, whose Mac version is inferior and incompatible; Internet Explorer, which is no longer made for the Mac; and Microsoft Outlook, which is replaced on the Mac by a program called Entourage that is similar but uses a different file format. And networking can be tricky. In general, the Mac does a better job of seeing Windows PCs on a network than Windows does of seeing Macs.</p>
<p class="question">I use Outlook Express for my email, and I store a lot of mail in local folders. Is there a simple way to back these up? If I buy a new computer, can they be transferred?</p>
<p> Yes. There are two methods. One is a manual method, which Microsoft explains in a detailed document at this Web site: <a href="http://support.microsoft.com/kb/270670">support.microsoft.com/kb/270670</a>.</p>
<p>The other, quicker, method is to obtain one of several utility programs that can back up your Outlook Express data and, in some cases, allow you to transfer it to another PC. I haven&#8217;t tested these in years, and thus can&#8217;t recommend one over another. But one example is a free program called Outlook Express Backup, which can be found at <a href="http://genie-soft.com/products/oeb">genie-soft.com/products/oeb</a>. Another is a $40 program called Outlook Express Backup Wizard, which can be found at: <a href="http://outlook-express-backup.com">outlook-express-backup.com</a>.</p>
<p class="question">Do you know of an iPhone GPS application that speaks directions? It would make the iPhone similar to a TomTom or Garvin GPS unit.</p>
<p>A: No, but Apple recently announced that, under its new 3.0 operating system for the iPhone, such programs will be possible. Several companies are believed to be working on them, and I expect them to be available later in the year. The reason none exist yet is partly legal, having to do with the licensing of the underlying maps.</p>
<ul>
<li>You can find Mossberg&#8217;s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, <a href="http://walt.allthingsd.com">http://walt.allthingsd.com</a>.</li>
</ul>
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		<title>Mining Email for Contacts</title>
		<link>http://allthingsd.com/20090414/mining-email-for-contacts/</link>
		<comments>http://allthingsd.com/20090414/mining-email-for-contacts/#comments</comments>
		<pubDate>Wed, 15 Apr 2009 01:00:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090414/mining-email-for-contacts/</guid>
		<description><![CDATA[Gwabbit is a tool that automatically hunts through Outlook emails as you receive them, finding contact information that can be "gwabbed" and saved.]]></description>
			<content:encoded><![CDATA[<p>If you&#8217;re feeling guilty about how rarely you update your email contacts, you&#8217;re not alone. There are loads of people just like you who would rather not waste time cutting and pasting contact information from emails into digital address books. Instead, they search through email messages for the most up-to-date information, like phone numbers or addresses.</p>
<p>But it&#8217;s easy to delete or lose emails. Contacts in a digital address book are more permanent, and they synchronize with smartphones.</p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=ED04338F-3725-4F14-A460-06AB791C636A&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={ED04338F-3725-4F14-A460-06AB791C636A}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p>This week I tested Gwabbit (<a href="http://Gwabbit.com" rel="external">Gwabbit.com</a>), a tool that automatically hunts through your emails as you receive them, finding contact information that can be captured &#8212; &#8220;gwabbed&#8221; &#8212; and saved in your contacts. It starts on its own without prompting and uses pop-up notifications to tell you that a message has contact information you might want stored in your address book.</p>
<p>Gwabbit comes from Technicopia LLC and uses a pink Gwabbit Wabbit as its mascot, which adds a little whimsy to the dull task of saving contact information. Currently, it works only as a Microsoft Outlook plug-in, but Technicopia is working on a BlackBerry application that will come out at the end of May. Down the line, the company is planning products for the Mac and Web-based email services.</p>
<p>I started with the free version of Gwabbit, which lasts for 14 days or 20 Gwabbit uses, then upgraded to the paid version, which costs $20. Gwabbit&#8217;s accuracy &#8212; its ability to find the right information in an email and put it in the right field in an Outlook contact card &#8212; was usually reliable. The product works by looking for symbols, like &#8220;@&#8221; to designate email addresses or parentheses to indicate phone numbers, as well as where information appears in a signature.</p>
<p>In most cases, Gwabbit took only a few seconds to work, per contact. It wasn&#8217;t always perfect, but worked well enough to make me start saving a substantially larger number of Outlook contacts &#8212; and it updated my contacts that had old, outdated information.</p>
<p>Gwabbit installs with a few annoying features turned on. If you&#8217;re like me and you get a lot of emails from people you don&#8217;t know, Gwabbit&#8217;s notifications will pop up often, which could be irritating. If you turn the notifications off, you may not remember to use Gwabbit.</p>
<p>I found it irksome that Gwabbit installs its own promotion in every contact that it creates for you. If you used Gwabbit to make a contact card in Outlook, the notes field will be filled with an announcement that you used Gwabbit, including a Web link for the product &#8212; even in the paid version. Technicopia says that it will eliminate this in the next paid version of Gwabbit, which is due out in about three weeks.</p>
<p>Competitors to Gwabbit include the built-in contact grab tools in email clients like Microsoft Outlook (MSFT) and Apple Mail (AAPL). But these programs don&#8217;t automatically extract information from all email addresses the way Gwabbit does. Other third-party programs like Signature2Contacts don&#8217;t pop up automatically when an email contains information that you don&#8217;t have; instead, you must initiate extracting information.</p>
<p>When Gwabbit is downloaded and installed, it adds to Outlook its own toolbar, which can be hidden at will.</p>
<p>When Gwabbit&#8217;s auto-grab feature is turned on, a small bubble appears in Outlook when any highlighted email has contact information that isn&#8217;t saved in your address book &#8212; including people whose signatures have changed since the last time you saved them. The Gwabbit bubble takes a few seconds to appear, which Technicopia says allows enough time for you to read an email. But if you&#8217;re scrolling down a list of emails, this bubble will keep popping up for many different emails and can slightly slow down your ability to arrow down through the list.</p>
<p>When Gwabbit can&#8217;t find signature information in an email, it creates a bare-bones contact card for the person, and then gives you the option of highlighting the person&#8217;s signature block, from which to extract information for the contact card. In my experience, this problem occurred only a handful of times &#8212; usually when looking at a recent email in a string of messages back and forth, because Gwabbit couldn&#8217;t find someone&#8217;s signature buried within the correspondence.</p>
<p>If a Gwabbit notification pops up and you don&#8217;t want to save the contact information for the person who sent that email, you can hit an &#8220;Ignore this Contact&#8221; option in the notification. This sets Gwabbit so it never tries to save that person&#8217;s information again. If you want to save information but you&#8217;re in the middle of doing something else when the notification pops up, you can hit the &#8220;X&#8221; button in the notification bubble. This closes the notification but doesn&#8217;t ignore the contact in the future.</p>
<p>Gwabbit seems like a simple tool, but its ability to find contact information that you don&#8217;t already have &#8212; or that differs from what you already have &#8212; is a task that you aren&#8217;t likely doing regularly. So stop feeling guilty about your contacts and just gwab them.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://solution.allthingsd.com" rel="external">http://solution.allthingsd.com</a></li>
</ul>
]]></content:encoded>
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		<title>Downloading Video Files</title>
		<link>http://allthingsd.com/20090408/downloading-video-files/</link>
		<comments>http://allthingsd.com/20090408/downloading-video-files/#comments</comments>
		<pubDate>Thu, 09 Apr 2009 01:32:02 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Mossberg's Mailbox]]></category>
		<category><![CDATA[Reviews]]></category>
		<category><![CDATA[Walt Mossberg]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[backup]]></category>
		<category><![CDATA[computer]]></category>
		<category><![CDATA[download]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[hard disk]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[iPod]]></category>
		<category><![CDATA[Mac]]></category>
		<category><![CDATA[Microsoft Outlook]]></category>
		<category><![CDATA[My Book World Edition]]></category>
		<category><![CDATA[Palm Treo]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[Sony PSP]]></category>
		<category><![CDATA[stinkbot.com]]></category>
		<category><![CDATA[streaming]]></category>
		<category><![CDATA[thumb drive]]></category>
		<category><![CDATA[Time Machine]]></category>
		<category><![CDATA[TubeSock]]></category>
		<category><![CDATA[video]]></category>
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		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://mailbox.allthingsd.com/20090408/downloading-video-files/</guid>
		<description><![CDATA[Here are a few questions I&#8217;ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability. Is it possible to download a YouTube or similar file to my computer? Yes. One program that does this is TubeSock. It works on Mac and Windows, and creates [...]]]></description>
			<content:encoded><![CDATA[<p>Here are a few questions I&#8217;ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.</p>
<hr />
<p class="question"> <em>Is it possible to download a YouTube or similar file to my computer?</em></p>
<p class="answer"> Yes. One program that does this is TubeSock. It works on Mac and Windows, and creates a file you can keep for offline viewing on your computer. It creates the necessary formats for use on your iPhone or iPod, your Sony PSP or Palm Treo. The program works not only with videos on YouTube, but with those on some other sites. It&#8217;s available at <a href="http://stinkbot.com/Tubesock/" rel="external">stinkbot.com/Tubesock/</a>, for $15. But while the makers of TubeSock believe their product is legal, as long as videos aren&#8217;t used for commercial distribution, Google (which owns YouTube) may not agree. A quick scan of YouTube&#8217;s terms of service reveals that the company sees most of its videos as intended solely for online streaming.</p>
<p class="question"> <em>I have this thumb drive which I used to copy of the info from my old computer. I want to transfer all these files to my new computer. I want to transfer my 2007 Microsoft Outlook contacts and emails, and the My Documents folder. When I insert the drive into my new computer everything pops up, but how do I get it to transfer to the hard disk?</em></p>
<p class="answer"> Your computer sees the portable drive just as it would an internal drive or folder, so you would just drag the folder or file icons from the portable drive into the folders of your choice on the hard disk. It&#8217;s just like copying folders and files from different places on your internal hard disk. Then, you can remove the portable drive, and the files and folders will be on your new computer. For the Outlook files, there&#8217;s one extra step, if you want them to actually appear in Outlook. You will have to use Outlook&#8217;s import function, found on the File menu, to incorporate them into Outlook&#8217;s own Mail and Contacts section.</p>
<p class="question"> <em>Does the My Book World Edition networked hard disk you reviewed last week work with Apple&#8217;s built-in Time Machine backup software?</em></p>
<p class="answer"> No. Western Digital, which makes the My Book, said it doesn&#8217;t, and, in my tests, Time Machine didn&#8217;t recognize the My Book as a possible backup drive. That&#8217;s one reason the company supplies its own backup software for the Mac, as well as for Windows. It&#8217;s likely that there is, or will be, some technical workaround, but, out of the box, this drive doesn&#8217;t work with Time Machine.</p>
<ul>
<li>You can find Mossberg&#8217;s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</li>
</ul>
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		<title>Transferring Data to an iPhone</title>
		<link>http://allthingsd.com/20090225/transferring-data-to-an-iphone/</link>
		<comments>http://allthingsd.com/20090225/transferring-data-to-an-iphone/#comments</comments>
		<pubDate>Thu, 26 Feb 2009 01:00:02 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Mossberg's Mailbox]]></category>
		<category><![CDATA[Reviews]]></category>
		<category><![CDATA[Walt Mossberg]]></category>
		<category><![CDATA[address book]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[calendar]]></category>
		<category><![CDATA[contact list]]></category>
		<category><![CDATA[discrete]]></category>
		<category><![CDATA[email addresses]]></category>
		<category><![CDATA[graphical interface]]></category>
		<category><![CDATA[graphics card]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[integrated]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[ISP]]></category>
		<category><![CDATA[memory]]></category>
		<category><![CDATA[Microsoft Outlook]]></category>
		<category><![CDATA[Palm Treo]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[processing]]></category>
		<category><![CDATA[program]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[SYNC]]></category>
		<category><![CDATA[transfer]]></category>
		<category><![CDATA[TrueSwitch]]></category>
		<category><![CDATA[Vista]]></category>

		<guid isPermaLink="false">http://mailbox.allthingsd.com/20090225/transferring-data-to-an-iphone/</guid>
		<description><![CDATA[Walt answers questions about transferring information from a Palm Treo to an iPhone, the best graphics cards for Vista, and services for switching email providers.]]></description>
			<content:encoded><![CDATA[<p>Here are a few questions I&#8217;ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.</p>
<hr />
<p class="question"> <em>I am thinking about buying an iPhone to replace my Palm Treo. However, I have an extensive contact list and calendar within my Palm software. How would I transfer them to the iPhone?</em></p>
<p class="answer"> There are a number of cumbersome methods, but a simple approach would be to sync the Treo to Microsoft Outlook, which can then later be synced to the iPhone.</p>
<p class="question"> <em>You say Vista&#8217;s graphical interface works best with a separate, or &#8220;discrete,&#8221; graphics card that has its own memory. You add that some &#8220;integrated&#8221; graphics systems work fine, too, but they claim some of your main memory. So, if I get an extra 1 GB of main memory, will that compensate for not getting a dedicated video card?</em></p>
<p class="answer"> Buying extra memory can help overall performance on systems with minimal standard memory and integrated graphics, which do drain memory. So I&#8217;m all for that. But the superiority of discrete graphics cards for Vista goes beyond the fact that they have their own memory. In general, they are more capable than integrated graphics at doing the actual graphics processing. So adding more memory to a system with integrated graphics doesn&#8217;t give it all the ability of one with a discrete card.</p>
<p class="question"> <em>Is there any program or easy way of transferring email addresses when you change your ISP? Everybody I have talked to says it is a mess.</em></p>
<p class="answer"> Although I haven&#8217;t tested it in some years, a service called TrueSwitch, at <a href="http://trueswitch.com" rel="external">trueswitch.com</a>, is in business to do exactly that. It copies over your address book, and even notifies your contacts of your changed email address, if you wish. When I did test it, it worked fine.</p>
<ul>
<li>You can find Mossberg&#8217;s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</li>
</ul>
]]></content:encoded>
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		<title>Lost Cellphone? Your Carrier Has Your Backup</title>
		<link>http://allthingsd.com/20090224/lost-cellphone-your-carrier-has-your-backup/</link>
		<comments>http://allthingsd.com/20090224/lost-cellphone-your-carrier-has-your-backup/#comments</comments>
		<pubDate>Wed, 25 Feb 2009 04:22:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Katherine Boehret]]></category>
		<category><![CDATA[Mobile]]></category>
		<category><![CDATA[Reviews]]></category>
		<category><![CDATA[The Digital Solution]]></category>
		<category><![CDATA[The Mossberg Solution]]></category>
		<category><![CDATA[.CSV file]]></category>
		<category><![CDATA[address book]]></category>
		<category><![CDATA[Advanced Wireless Solutions]]></category>
		<category><![CDATA[AT&T]]></category>
		<category><![CDATA[backup]]></category>
		<category><![CDATA[Backup Assistant]]></category>
		<category><![CDATA[Backup-Pal]]></category>
		<category><![CDATA[carrier]]></category>
		<category><![CDATA[cellphone]]></category>
		<category><![CDATA[contacts]]></category>
		<category><![CDATA[data]]></category>
		<category><![CDATA[Microsoft Outlook]]></category>
		<category><![CDATA[Mobile Backup]]></category>
		<category><![CDATA[monthly fee]]></category>
		<category><![CDATA[My Verizon]]></category>
		<category><![CDATA[MyNextel Address Book]]></category>
		<category><![CDATA[Nextel]]></category>
		<category><![CDATA[online]]></category>
		<category><![CDATA[PC]]></category>
		<category><![CDATA[Skydeck]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[Sprint]]></category>
		<category><![CDATA[Sprint Mobile Sync]]></category>
		<category><![CDATA[synchronization]]></category>
		<category><![CDATA[T-Mobile]]></category>
		<category><![CDATA[text messaging]]></category>
		<category><![CDATA[Verizon]]></category>

		<guid isPermaLink="false">http://solution.allthingsd.com/20090224/lost-cellphone-your-carrier-has-your-backup/</guid>
		<description><![CDATA[Katie looks at solutions from T-Mobile, AT&#38;T, Sprint and Verizon for backing up and syncing your cellphone's contacts.]]></description>
			<content:encoded><![CDATA[<p>By the time you&#8217;ve left your cellphone in a taxi or dropped it into a pot of soup, it&#8217;s too late. All those phone numbers you had at your finger tips &#8212; your best friend, your boss, your mom &#8212; are gone. (Well, maybe you&#8217;ll remember Mom&#8217;s.)</p>
<p>Some companies have tried to soothe backup concerns with gadgets like the $50 Backup-Pal from Advanced Wireless Solutions LLC, or wireless services like Skydeck. But for many for people, it&#8217;s just as easy to ignore the risk.</p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=5C1DD88F-6149-4C2C-8FAA-F940EC867A91&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={5C1DD88F-6149-4C2C-8FAA-F940EC867A91}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p>Cellphone carriers caught on to this problem, and all of them now offer solutions that make it a cinch for you to automatically back up your cellphone contacts. It doesn&#8217;t hurt these companies to know that if your contacts are saved with one of them, you might be deterred from switching to another. Indeed, whenever a customer replaces his or her cellphone with one from the same carrier, a backed-up address book can be wirelessly loaded onto it in minutes.</p>
<p>But the details on how each carrier handles or transfers contacts can be a little dicey. This week I spoke to Verizon Wireless (VZ), T-Mobile, AT&#038;T (T) and Sprint (S) to get the lowdown on how these cellphone backup services work. Is a phone&#8217;s address book backed up free of charge, or do users pay a monthly fee? Can people access and edit their stored contacts, and can they transfer these contacts to new cellphones or different carriers, entirely? Will carriers charge users to move contacts to a new phone? How often is the cellphone&#8217;s address book synchronized, and can someone specifically set what time this occurs? The responses yielded some interesting information that customers may not know.</p>
<p>Each carrier has a different name for its service, though they all do roughly the same thing: wirelessly tap into the phone&#8217;s address book on a regularly set schedule to back up its contents. This backed-up data can be accessed online via each carrier&#8217;s Web site, and there, content can be typed in at a PC and pushed to the phone, a much easier option than using numeric keypads to enter names.</p>
<p>Verizon uses Backup Assistant, a free service as long as users are registered online at My Verizon (<a href="http://MyVerizon.com" rel="external">MyVerizon.com</a>); otherwise it costs $1.99 a month. T-Mobile&#8217;s service (<a href="http://my.t-mobile.com" rel="external">my.t-mobile.com</a>) is also free, and works on the majority of phones currently sold by the company, but not all older models. Its service was originally called T-Mobile Address Book, but is now called Mobile Backup, the same name used by AT&#038;T for its service (<a href="http://mobilebackup.att.com" rel="external">mobilebackup.att.com</a>).</p>
<p>AT&#038;T charges customers $2 a month for backup. Sprint&#8217;s backup offering (<a href="http://sprint.com/services" rel="external">sprint.com/services</a>) is a bit more confusing in that it has three types of service depending on your phone type: Wireless Backup is the name of its $2 monthly service that applies to a majority of the carrier&#8217;s phones; for six of its newest phones, Sprint Mobile Sync, a free service, will work; for Nextel phones, MyNextel Address Book is available, and it costs $5 a month.</p>
<p>Wireless synchronization occurs according to a set schedule that users can determine. Verizon backs up data daily and lets people choose between the morning, afternoon, evening or late night. AT&#038;T lets its customers set Mobile Backup to work daily or once a week, and they can set the specific syncing time down to the minute. T-Mobile&#8217;s Mobile Backup and Sprint&#8217;s three backup services work automatically: Every time a phone&#8217;s address book changes, a sync is initiated.</p>
<p><a href="http://solution.allthingsd.com/files/2009/02/ob-de856_mossbe_dv_20090224232341.jpg" rel="lightbox" title="Illustration by Dave Klug"><img src="http://solution.allthingsd.com/files/2009/02/ob-de856_mossbe_dv_20090224232341-199x300.jpg" alt="Dave Klug" title="ob-de856_mossbe_dv_20090224232341" width="199" height="300" class="size-medium wp-image-486" /></a></p>
<p>These syncs occur unobtrusively, and don&#8217;t require any action on the part of the user after the initial setup, nor do syncs incur any extra fees like text-messaging charges.</p>
<p>However, if you&#8217;re planning to switch from one carrier to another and you&#8217;d like to take your contacts with you, these carriers &#8212; unsurprisingly &#8212; don&#8217;t make it easy. Verizon suggests printing out contacts prior to disconnecting your line with them. T-Mobile says its service is exclusive to its users and doesn&#8217;t give people a way to export their data. Sprint allows users of Sprint Mobile Sync and MyNextel Address Book to export their contacts into a common type of format called a .CSV data file, which allows the data to be imported into an application like Microsoft Outlook. AT&#038;T doesn&#8217;t currently allow exporting of contacts, but says it will enable exports to .CSV sometime this summer.</p>
<p>All carriers will help you synchronize your old phone&#8217;s saved address book onto a new phone &#8212; as long as you&#8217;re buying the new phone from them and your old phone was from the same carrier. Verizon will help you with this free if you use Backup Assistant; if not, they&#8217;ll charge $10 to move your contacts over from an old phone. T-Mobile and AT&#038;T say they will move a customer&#8217;s contacts from one phone to another for free, even using older phones that weren&#8217;t originally synced to Mobile Backup. Sprint says it supports migration between phones using Wireless Backup and Sprint Mobile Sync at no additional cost.</p>
<p>So instead of keeping your fingers crossed that you never lose your cellphone and all the numbers stored on it, talk to your carrier about what it offers in the way of backup services. You might be pleasantly surprised to learn about a free or low-cost service that works automatically and will pay you back in spades should you need to replace your cellphone. But, if you want to make your data portable across carriers, you may be out of luck.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>Google Answers the iPhone</title>
		<link>http://allthingsd.com/20081015/google-answers-the-iphone/</link>
		<comments>http://allthingsd.com/20081015/google-answers-the-iphone/#comments</comments>
		<pubDate>Thu, 16 Oct 2008 04:02:04 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Personal Technology]]></category>
		<category><![CDATA[Reviews]]></category>
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		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[Android]]></category>
		<category><![CDATA[Android Feature]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[apps]]></category>
		<category><![CDATA[AT&T]]></category>
		<category><![CDATA[battery]]></category>
		<category><![CDATA[battery life]]></category>
		<category><![CDATA[Blackberry]]></category>
		<category><![CDATA[Blackberry Storm]]></category>
		<category><![CDATA[camera]]></category>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20081015/google-answers-the-iphone/</guid>
		<description><![CDATA[In the exciting new category of modern hand-held computers -- devices that fit in your pocket but are used more like a laptop than a traditional phone -- there has so far been only one serious option. But that will all change on Oct. 22, when T-Mobile and Google bring out the G1, the first hand-held computer that’s in the same class as Apple’s iPhone.]]></description>
			<content:encoded><![CDATA[<p>In the exciting new category of modern hand-held computers &#8212; devices that fit in your pocket but are used more like a laptop than a traditional phone &#8212; there has so far been only one serious option. But that will all change on Oct. 22, when T-Mobile and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=goog'>Google</a> bring out the G1, the first hand-held computer that&#8217;s in the same class as Apple&#8217;s iPhone.</p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=82BA8B50-FEA0-4DA8-AAB6-856F4B53D9A8&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={82BA8B50-FEA0-4DA8-AAB6-856F4B53D9A8}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p>I have been testing the G1 extensively, in multiple cities and in multiple scenarios. In general, I like it and consider it a worthy competitor to the iPhone. Both devices run on fast 3G phone networks and include Wi-Fi. Both have smart-touch interfaces and robust Web browsers. Both have the ability to easily download third-party apps, or programs.</p>
<p>But the two devices have different strengths and weaknesses, and are likely to attract different types of users.</p>
<p>If you&#8217;ve been lusting after the iPhone&#8217;s functionality, but didn&#8217;t like its virtual keyboard or its user interface or its U.S. carrier, <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=t'>AT&#038;T</a>, the G1 may be just the ticket for you. But it does have some significant downsides.</p>
<p>By far, the G1&#8242;s biggest differentiator is that it has a physical keyboard, which is revealed by sliding open the screen. The keyboard proved only fair in my tests, with keys that are too flat and that can be hard to see in bright light, and with a bulge in the body on the right side that you have to reach over to type. But, for the many people who can&#8217;t stomach typing on glass, the G1 keyboard will be a welcome sight. It&#8217;s complemented by a BlackBerry-like trackball for navigation.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AN436_pjPTEC_G_20081015133237.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/PJ-AN436_pjPTEC_G_20081015133237.jpg" alt="G1" height="253" width="380" /></a><br />The G1 has a smart-touch screen like its iPhone rival, for Web browsing and downloading programs. But it has a physical keyboard for conventional typing.</div>
<p>The G1 has a removable battery and uses removable, expandable memory cards. And it&#8217;s even a bit cheaper than its Apple (AAPL) rival: $179 versus $199. Its data plan also costs less &#8212; $25 a month versus $30 &#8212; and includes 400 free text messages, which cost extra on the iPhone. There&#8217;s also a $35 plan that includes unlimited text messages. And both plans include free use of T-Mobile&#8217;s Wi-Fi hotspots.</p>
<p>The G1 has a slick, clever touch interface to go along with its keyboard, and it includes a powerful new operating system. The operating system, called Android, was built by Google (GOOG). It is slated to appear on other phones over time, though it likely will look different on other devices because it is fully open to modification by other companies.</p>
<p>On the G1, the touch interface is fast and smooth. Programs appear when you drag up a tab at the bottom of the screen, and notifications of new messages can be read by simply dragging down the top bar of the screen.</p>
<p>You get much more flexibility in organizing your desktop than on the iPhone. In addition to placing icons for programs there, you can add individual contacts, music playlists, folders, Web pages and more. You just press on the screen for a longer-than-usual time, and a list of items you can add appears. It also has a higher-resolution camera than the iPhone, but like the Apple phone, it can&#8217;t shoot video.</p>
<p>It&#8217;s also much easier to place a phone call on the G1 than on the iPhone. You can just start typing a contact name or phone number while on the home screen, sparing you the need to enter the phone or contacts program. And there&#8217;s a virtual phone keypad that allows you to avoid opening the physical keyboard just to dial a number. It&#8217;s also much easier to jump to the top and bottom of long lists.</p>
<p>The G1&#8242;s Web browser, built on the same technology as the iPhone&#8217;s, worked well at rendering scores of common sites in my tests. You can either pan around pages with your finger, or choose to view the whole page at once and zero-in on a section by moving a small rectangle around.</p>
<p>This first Android phone, which was largely designed by Google and built by Taiwan-based HTC, also includes some key features Apple omitted. These include a limited ability to copy and paste text, and the ability to send photos directly to other phones without relying on email, a common phone feature called MMS, or Multimedia Messaging Service. And, unlike AT&#038;T (T), T-Mobile (DT) will even allow users to legally unlock the phone after 90 days and start using it on another carrier, provided you pay a hefty early-termination fee.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AN438_pjPTEC_D_20081015211905.jpg" alt="G1" height="174" class="centered" width="262" /></div>
<p>In my battery tests, the G1 lasted through the day, but I had to charge it every night. That&#8217;s better than the initial battery life on the current iPhone, though in fairness, Apple has improved the iPhone&#8217;s battery life through software updates, and I found them to be about the same for mixed use.</p>
<p>In my talk-time test, the G1 got just under its claimed five hours, about 19 minutes better than the iPhone.</p>
<p>There are two email programs: one for Google&#8217;s Gmail, another for all other email services. There&#8217;s an instant-messaging program that works with multiple services. There&#8217;s one program for accessing Google&#8217;s YouTube service and another for Google Maps. The G1&#8242;s Google Maps program even has a feature, coming soon as well to the iPhone, that offers photographic street views of certain locations. But the G1, unlike the iPhone, includes a compass that orients the street views as you walk.</p>
<p>The built-in download store for third-party programs, called Market, worked well in my tests. I was able to quickly download games, productivity programs, and other apps and, unlike Apple, Google says it isn&#8217;t blocking any programs.</p>
<p>However, the G1 also has downsides. It&#8217;s a chunky brick of a device. While it&#8217;s a bit narrower than the iPhone and feels OK in the hand, it&#8217;s almost 20% heavier and nearly 30% thicker. It also has a smaller screen and doesn&#8217;t accept standard stereo headphones.</p>
<p>The G1 also skimps on memory. It comes with only 1 gigabyte of storage, just one-eighth of what the base iPhone offers. To increase the G1&#8242;s memory, you have to lay out more money to buy a larger memory card.</p>
<p>The G1 also limits third-party applications to a paltry 128 megabytes of memory. At one point in my tests, after downloading a bunch of third-party programs, and adding songs and videos, the G1 warned me it was running out of room, a warning I have never seen on my heavily used iPhone.</p>
<p>Another downside for some users: The G1 is tightly tied to Google&#8217;s online services. While you can use non-Google email and IM services, the only way you can get contacts and calendar items into the phone is to synchronize with Google&#8217;s online calendar and contacts services. In fact, you can&#8217;t even use the G1 without a Google user ID and password.</p>
<p>The G1 doesn&#8217;t allow the use of Microsoft&#8217;s Exchange service for email, contacts or calendar items, or any other company&#8217;s over-the-air synchronization for contacts and appointments.</p>
<p>In my tests, synchronizing with Gmail, and with Google&#8217;s contacts and calendar applications, was smooth and fast. So, the G1 may be great for dedicated Google users, but not so good for folks who rely on competing calendar and contacts services from, say, Yahoo (YHOO) or Microsoft (MSFT). Future Android phones may not be so tightly tied to Google services, but the G1 is.</p>
<p>It also can&#8217;t synchronize any data at all directly with a PC or Mac. For instance, it can&#8217;t sync with Microsoft Outlook or Windows Media Player on a PC, with Apple&#8217;s iCal or Address Book programs on a Mac, or with iTunes on either Windows or the Mac. It has no PC-based synchronization software of its own, and it offers no way to automatically back up your settings, music, applications, videos or photos, either to a computer or to an online repository, though Google says it plans to add a backup feature.</p>
<p>To get Outlook or iCal data onto the G1, you must install add-on software. To get your songs, videos and photos onto the G1, you must plug the phone, or its memory card, into your computer and manually move the files over.</p>
<p>Overall, I found the G1&#8242;s user interface inferior to the iPhone&#8217;s. It lacks the iPhone&#8217;s ability to flick between multiple pictures and Web pages, or to zoom in and zoom out of a photo or Web page by simply using two fingers to &#8220;pinch&#8221; or expand the image. It also doesn&#8217;t automatically change the orientation of the screen from portrait to landscape simply by turning the phone.</p>
<p>Further, many common controls that are easily visible on the iPhone can be accessed on the G1 only by pressing a menu button or by using keyboard shortcuts you have to memorize. Examples are stopping the loading of a Web page or moving forward to the next Web page.</p>
<p>There&#8217;s also no on-screen keyboard even for quick tasks, such as typing Web addresses, so you&#8217;re constantly having to turn the phone and open the physical keyboard, which quickly becomes a pain.</p>
<p>The G1 also is a greatly inferior multimedia device when compared with the iPhone. Its music player, while adequate, isn&#8217;t as nice as the built-in iPod on the iPhone. And it lacks a video player altogether, though a rudimentary one can be downloaded from the Market. The G1 does come with a program for buying songs from Amazon (AMZN), which worked well in my tests.</p>
<p>And then there&#8217;s the network. Despite all the troubles AT&#038;T has experienced with its fast 3G network, which is still being built out, that company has 3G service for the iPhone and other devices in 320 U.S. metro areas. By contrast, T-Mobile offers 3G in just 20 U.S. metro areas. Eight more cities are due to come online by year end, which will still leave T-Mobile&#8217;s 3G coverage far behind that of AT&#038;T and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=vz'>Verizon</a> (VZ), which will soon introduce its own iPhone competitor, the BlackBerry Storm.</p>
<p>I did 40 speed tests comparing the G1 and the iPhone to see how fast they could download a Web page over 3G. The tests, conducted in Scottsdale, Ariz., and Washington, D.C., showed the iPhone to be consistently faster, by an average of between 50 and 100 kilobytes per second, even though T-Mobile&#8217;s network was carrying much less traffic than AT&#038;T&#8217;s.</p>
<p>Overall, the G1 is a very good first effort, and a godsend for people who prefer physical keyboards or T-Mobile but want to be part of the new world of powerful pocket computers.</p>
<p><em>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://www.walt.allthingsd.com" rel="external">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</em></p>
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		<title>Symantec Rewrites  Its Security Suite  To Curb Nuisances</title>
		<link>http://allthingsd.com/20080917/symantec-rewrites-its-security-suite-to-curb-nuisances/</link>
		<comments>http://allthingsd.com/20080917/symantec-rewrites-its-security-suite-to-curb-nuisances/#comments</comments>
		<pubDate>Thu, 18 Sep 2008 01:08:02 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Personal Technology]]></category>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20080917/symantec-rewrites-its-security-suite-to-curb-nuisances/</guid>
		<description><![CDATA[Symantec's Norton Internet Security 2009 isn't perfect, but is fast, simple and unobtrusive.]]></description>
			<content:encoded><![CDATA[<p>It can be awful to have your Windows computer infected with malicious software, but it is almost as bad suffering the daily burdens imposed by the security software designed to protect you.</p>
<p>Too often, security programs significantly slow down the computer, causing lags in booting up the machine, launching programs and receiving email. Not only that, they can be incredibly annoying, popping up frequent messages or asking questions in techie lingo.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/OB-CJ136_ptech0_D_20080917230315.jpg" alt="Norton Internet Security 2009" height="174" width="262" /><br />The main screen of the 2009 version of Norton Internet Security is streamlined and even includes a gauge to show much drain the security program is placing on the computer.</div>
<p>Now, Symantec (SYMC) has decided to radically rewrite its main security suite for Windows to directly address these problems. And in my tests, this new product, Norton Internet Security 2009, largely succeeded. It isn&#8217;t perfect, but it is the fastest, simplest and least obtrusive security suite I have ever used.</p>
<p>Being quick and quiet is great, but, of course, a security product also has to be effective against the vast number of viruses, spyware programs and other malicious attacks aimed at Windows. I don&#8217;t have a security lab in which to test such effectiveness. But PC Magazine does, and the magazine called the new Norton suite&#8217;s spyware and virus protection &#8220;extremely effective.&#8221; The magazine&#8217;s tests are described at <a href="http://www.pcmag.com/article2/0,2817,2330024,00.asp">http://www.pcmag.com/article2/0,2817,2330024,00.asp</a>.</p>
<p>However, I wasn&#8217;t impressed with Norton&#8217;s optional antispam feature, which caused the only significant problem I ran into in my testing.</p>
<p>The new suite costs $70, and can be purchased at <a href="http://symantec.com/">symantec.com</a> and elsewhere. For that price, you get to install it on three PCs and you get a one-year subscription to its updates, which cost $60 thereafter.</p>
<p>Symantec is now including free support, even over the phone, though in my tests this support proved lousy. Norton Internet Security 2009 works only on Windows XP and Windows Vista.</p>
<p>I tested the new security suite on a Dell (DELL) desktop running Vista and on a Macintosh laptop running Windows XP as a &#8220;virtual machine,&#8221; meaning Windows and Windows programs ran simultaneously with the Mac operating system. Symantec assured me the program would run properly in this latter setup, and I had run the previous version of Norton successfully in the same environment.</p>
<p>The first thing you notice about NIS 2009 is the fast and simple installation. The process took under two minutes on each of my test machines.</p>
<p>File scanning is also much faster, partly because the new suite has a feature called Insight that allows it to skip the scanning and rescanning of many of your files. Insight gathers information about your installed programs and compares them against a list of programs Symantec knows are &#8220;trusted,&#8221; through either its own research or through scanning results voluntarily submitted by other users. These trusted programs are then exempted from future scans, saving a ton of time.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/OB-CJ137_ptech0_D_20080917230659.jpg" alt="Symantec's Norton Internet Security 2009" height="174" width="262" /><br />The new Norton suite has a feature called Insight which calculates how many of your programs it knows are trusted, and therefore needn&#8217;t be scanned repeatedly, saving time.</div>
<p>For instance, on my Dell running Vista, an immediate complete scan done before Insight analyzed the computer took more than an hour. But after Insight determined that over 70% of my programs were trusted, complete scans took 10 minutes or less. Of course, your data files, like Word documents and emails, still must be scanned, because they are typically unique.</p>
<p>To minimize the impact on users, the new Norton does scanning and other tasks only when it detects that the computer has been idle for at least 10 minutes. And new virus definitions trickle into your computer invisibly, in the background, rather than all at once in a major process.</p>
<p>Symantec is so certain that its product has a low impact on PC performance that it built a gauge into its new streamlined main screen that shows its drain on the main processor, or CPU.</p>
<p>NIS 2009 is also far less annoying than other suites I&#8217;ve used. In normal operation, it notifies you only when it has completed a background task or if there&#8217;s a threat or a repair that requires a user action, such as a reboot. And there&#8217;s an even quieter optional &#8220;silent mode&#8221; that can turn off nearly every nonurgent activity of Norton for up to six hours. Silent Mode is automatically activated during full-screen activities, such as playing games or watching movies.</p>
<p>The new suite has a bunch of other features, including a browser toolbar for Internet Explorer and Firefox that warns against fake and malicious Web pages, and that can securely enter your passwords and other information on Web sites. It also has an antispam feature for Microsoft (MSFT) Outlook and Outlook Express.</p>
<p>This antispam feature, which is off by default, was rated as weak by PC Magazine and, in my tests, it caused both Norton and Outlook Express to crash repeatedly in Windows XP running on my Mac. Symantec suspects this is a problem particular to running Windows the way I was on the Mac. After I reinstalled Norton and turned off the feature, all was well again.</p>
<p>But Symantec&#8217;s free tech-support service was not only unable to diagnose the problem, it didn&#8217;t even know the difference between Outlook and Outlook Express.</p>
<p>Despite this one glitch, I can recommend Norton Internet Security 2009 as a good way to protect your Windows computer with minimal impact on your time and attention.</p>
<p><em>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</em></p>
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		<title>Differences Between TV Resolutions</title>
		<link>http://allthingsd.com/20080820/differences-between-tv-resolutions/</link>
		<comments>http://allthingsd.com/20080820/differences-between-tv-resolutions/#comments</comments>
		<pubDate>Thu, 21 Aug 2008 00:18:02 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Mossberg's Mailbox]]></category>
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		<category><![CDATA[1080p]]></category>
		<category><![CDATA[720p]]></category>
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		<guid isPermaLink="false">http://mailbox.allthingsd.com/20080820/differences-between-tv-resolutions/</guid>
		<description><![CDATA[Walt Mossberg answers readers' questions about the differences between TVs rated at "720p" and "1080p," good powerline adapters, and solutions to blocked  outgoing email servers when using Wi-Fi.]]></description>
			<content:encoded><![CDATA[<p>Here are a few questions I&#8217;ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.</p>
<hr />
<p class="question"> <em>I am in the market for a new HDTV and the newspaper ads are using terminology that I&#8217;m unfamiliar with. Do TVs rated at &#8220;720p&#8221; provide the same quality picture as those rated at &#8220;1080p&#8221;?</em></p>
<p class="answer"> Technically, the answer is no, but it may not matter. The 1080p resolution is certainly higher, but almost nobody can tell the difference between the same material shown in the two resolutions on TV screens up to around 50&#8243; in size and at the typical distances from which people watch those screens. Not only that, but most sources of video content, with the exception of Blu-ray discs, can&#8217;t even fully utilize 1080p. Major TV networks don&#8217;t use it yet because it requires a lot of bandwidth.</p>
<p>If you can afford a set that can handle 1080p, you might want to buy it so that you are ready in case a lot of 1080p content one day becomes available. You might also want a 1080p set if you are a videophile; have an enormous screen or a projector that fills a large wall; or if you play a lot of Blu-ray discs and believe you can discern the difference on a typical-sized screen. Otherwise, you could save money by buying a 720p set and you might never know the difference.</p>
<p class="question"> <em>In 2006, you recommended a powerline adapter for Internet access by Netgear, the XE104. Is this still a good buy or are there others by now that are better?</em></p>
<p class="answer"> I haven&#8217;t tested powerline adapters, the gadgets that route computer networks over standard home electrical wiring, since that date. Netgear and its competitors &#8212; such as Linksys and Belkin &#8212; have, naturally, come out with newer, faster units since then. But I am still personally using the XE104 successfully and feel I continue to get my money&#8217;s worth from it. It is still being sold. The newer units typically have greater speed in order to do a better job of streaming video around a home, but they work in basically the same way.</p>
<p class="question"> <em>I have a Windows XP system, and things work well with my cable modem in my office. But when I&#8217;m on the road using Wi-Fi, I can receive emails, but can&#8217;t reply or send out. Any idea on how to resolve this problem?</em></p>
<p class="answer"> This usually happens because the Wi-Fi provider is blocking the outgoing email server (called an &#8220;SMTP&#8221; server) that you or your IT department has set up in your email program. Some providers block all such outgoing servers. There are a number of possible solutions. The simplest is to use a Web-based email service, like Gmail or Yahoo Mail, or the Web-based version of your usual service. If your email is provided by your company, you may be able to access a version of Microsoft Outlook over the Internet that will work.</p>
<p>Another possibility is to ask the provider at the hotel or airport what SMTP server it does allow &#8212; usually its own &#8212; and enter it into your email program&#8217;s settings, if you know how. Yet another option would be to use a data card from a cellphone carrier, which I have found can usually overcome this problem. There may be other workarounds, and I invite readers to suggest them.</p>
<p><em>You can find Mossberg&#8217;s Mailbox, and my other columns, online, free, at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</em></p>
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		<title>Xobni Can Make  Good Old Email  Even More Useful</title>
		<link>http://allthingsd.com/20080730/xobni-can-make-good-old-email-even-more-useful/</link>
		<comments>http://allthingsd.com/20080730/xobni-can-make-good-old-email-even-more-useful/#comments</comments>
		<pubDate>Thu, 31 Jul 2008 01:20:43 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Personal Technology]]></category>
		<category><![CDATA[Reviews]]></category>
		<category><![CDATA[Social]]></category>
		<category><![CDATA[Walt Mossberg]]></category>
		<category><![CDATA[Blackberry]]></category>
		<category><![CDATA[data mining]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Microsoft Outlook]]></category>
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		<category><![CDATA[synching]]></category>
		<category><![CDATA[Windows Vista]]></category>
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		<category><![CDATA[Xobni]]></category>
		<category><![CDATA[Yahoo Mail]]></category>

		<guid isPermaLink="false">http://ptech.allthingsd.com/20080730/xobni-can-make-good-old-email-even-more-useful/</guid>
		<description><![CDATA[Xobni is a new, free plug-in module for Outlook that has some flaws, but Walt Mossberg finds that it turns the email experience from one that was organized by messages and dates into one that is organized by people and relationships.]]></description>
			<content:encoded><![CDATA[<p>For all the hype about &#8220;social networking&#8221; Web sites, the most popular and successful way to network over the Internet is still the oldest: email. If it&#8217;s organized properly, boring old email can reveal as much or more information about the people you know, and their relationships with you, than hipper services like MySpace or Facebook.</p>
<p>This is especially true if you are the kind of person who saves most of his or her email. That mound of messages can be a treasure trove of contact information and a history of your interactions with hundreds, or thousands, of personal and business acquaintances. It can tell you the phone numbers and job titles of people, and even who you and your correspondents most often copy on email. It&#8217;s a sort of social network all its own.</p>
<p><div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1688982395}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></p>
<p>The trouble is, it&#8217;s hard to tease all that information out of the typical email program. And that goes double for the most popular, but most bloated and dense, email program of all, Microsoft Outlook (MSFT).</p>
<p>Now, however, there&#8217;s a new, free plug-in module for Outlook that adds a set of social-networking and data-mining features right inside the venerable program. This new plug-in for Outlook is called Xobni, which is &#8220;inbox&#8221; spelled backward and is pronounced &#8220;ZOB-nee.&#8221; It is completely contained in a colorful vertical panel that lives on the right side of your Outlook screen and doesn&#8217;t block or intrude upon Outlook&#8217;s own panes or functions.</p>
<p>I&#8217;ve been testing Xobni and I like it. The product has some flaws, and is still a work in progress, but I found that it made Outlook much faster and more useful. Xobni turned my Outlook experience from one that was organized by messages and dates into one that was organized by people, relationships and histories.</p>
<p>Xobni, available at <a href="http://Xobni.com" rel="external">Xobni.com</a>, works with the 2003 and 2007 versions of Outlook, whether you are running Windows XP or Windows Vista. The San Francisco start-up behind Xobni, also called Xobni, is working on versions for other email readers, such as Yahoo Mail (YHOO).</p>
<p>Xobni indexes all your stored email, starting with the most recent messages. Once the email is indexed, the Xobni sidebar shows a profile of the sender of any email you have selected in the message list in your inbox or other folders. Each profile is divided into useful sections, and as you drill down into the specifics on each person, the entire sidebar may fill with more detailed information.</p>
<p>At the top of the Xobni panel is a huge search box. This in itself makes it worth installing the program. It is much faster and better than Outlook&#8217;s own search, returning results almost instantly and in two lists &#8212; people and mail &#8212; with the search terms highlighted.</p>
<p>But that&#8217;s just the start. Under the search box is the name of the sender of any email you have selected, with a photo, if available, and a bar chart showing how many emails you&#8217;ve received from that person and the times of day when that person appears to be most or least active on email. The latter can be a handy guide to deciding the best time to send an email for a quick response.</p>
<p>Under that is a section carrying the person&#8217;s phone number, extracted either from Outlook&#8217;s contacts or from the person&#8217;s email signature or the body of his or her emails. If Xobni can&#8217;t find a phone number, you can click on a link that appears where the phone number would have been, to generate an email asking for a number.</p>
<p>Similarly, Xobni can generate an email asking for a meeting with any person in its profile and fill in that email with your open times for the next few days, drawn from your Outlook calendar. You can also open a new, blank email form, preaddressed to the person in the profile, with a single click.</p>
<p>If the person has a profile on the business-oriented LinkedIn social-networking service, the Xobni panel will display his or her job title, employer, and a photo from LinkedIn.</p>
<p>The final three sections in the Xobni sidebar are even more useful. The first one shows the person&#8217;s email &#8220;network&#8221; &#8212; a list of everyone that person has placed in the &#8220;To&#8221; or &#8220;Cc&#8221; fields of emails you&#8217;ve exchanged. The next section is called &#8220;Conversations&#8221; and displays the entire threads of all the email exchanges you&#8217;ve had with the profiled person. Finally, there&#8217;s a section listing all the files you have exchanged as attachments with the profiled person.</p>
<p>Each of these sections has its own search, and allows you to open the entries it contains.</p>
<p>There are some bugs. In my tests, Xobni mistakenly merged the profiles of a few people. It also failed to recognize that the emails bearing different versions of a person&#8217;s name &#8212; like &#8220;Thomas&#8221; and &#8220;Tommy&#8221; &#8212; but with the same email address, were the same person and should have a single profile. Xobni also can cause glitches during manual syncing of BlackBerrys and other devices. The company says it is working on fixing those bugs.</p>
<p>But, overall, Xobni is a smart addition to Outlook that makes email much more useful.</p>
<ul>
<li>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</li>
</ul>
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		<title>Transfer Data From Palms to BlackBerrys</title>
		<link>http://allthingsd.com/20080723/transfer-data-from-palms-to-blackberrys/</link>
		<comments>http://allthingsd.com/20080723/transfer-data-from-palms-to-blackberrys/#comments</comments>
		<pubDate>Wed, 23 Jul 2008 23:54:07 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Mossberg's Mailbox]]></category>
		<category><![CDATA[Reviews]]></category>
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		<category><![CDATA[Blackberry]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Microsoft Outlook]]></category>
		<category><![CDATA[Norton Partition Magic]]></category>
		<category><![CDATA[Palm]]></category>
		<category><![CDATA[Smart Limits]]></category>
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		<category><![CDATA[Windows]]></category>

		<guid isPermaLink="false">http://mailbox.allthingsd.com/20080723/transfer-data-from-palms-to-blackberrys/</guid>
		<description><![CDATA[Walt Mossberg answers readers' questions about transferring data from Palm devices to new BlackBerrys, setting parental controls on the new iPhone and more.]]></description>
			<content:encoded><![CDATA[<p>Here are a few questions I&#8217;ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.</p>
<hr />
<p class="question"> <em>How do I transfer contact and calendar data from the Palm devices at our small company to the new BlackBerrys we are getting?</em></p>
<p class="answer"> There are several ways to do it, but I&#8217;d suggest using Microsoft Outlook as an intermediary, because both Palms and BlackBerrys can synchronize data with Outlook. So, I would sync your Palms to Outlook, and then sync the BlackBerrys to Outlook on the same computers. The data that had once been on the Palms will now be on the BlackBerrys. No special software is needed for this. Both devices come with built-in software for syncing to Outlook.</p>
<p class="question"> <em>I have a quick question related to the new iPhone. I am considering getting my daughter one, but I would like to place some restrictions on whom she can call and text and from whom she can receive calls and text messages. Is this possible?</em></p>
<p class="answer"> The new iPhone operating system does include some parental controls. But these mainly involve Internet content and don&#8217;t permit the setting of limits on calls and text messages. As far as I know, there isn&#8217;t a third-party program that permits such limits, either.</p>
<p>So, you&#8217;d be forced to pay AT&amp;T $4.99 a month for a service called Smart Limits. It lets parents control which numbers the phone can call or text, and from which numbers it can receive calls and texts. It also allows a variety of limits and controls to be set. More information is at: <a href="http://www.wireless.att.com/learn/articles-resources /parental-controls/smart-limits.jsp" rel="external">www.wireless.att.com/learn/articles-resources /parental-controls/smart-limits.jsp</a></p>
<p class="question"> <em>My Windows hard disk has been partitioned into four small volumes. Now, I want to combine them into one larger volume. What is the easiest way to do this?</em></p>
<p class="answer"> I suggest using a program called Norton Partition Magic from Symantec.</p>
<p><em>You can find Mossberg&#8217;s Mailbox, and my other columns, online, free, at the new All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a>.</em></p>
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		<title>Newer, Faster, Cheaper iPhone 3G</title>
		<link>http://allthingsd.com/20080708/newer-faster-cheaper-iphone-3g/</link>
		<comments>http://allthingsd.com/20080708/newer-faster-cheaper-iphone-3g/#comments</comments>
		<pubDate>Wed, 09 Jul 2008 01:10:34 +0000</pubDate>
		<dc:creator>Walter S. Mossberg</dc:creator>
				<category><![CDATA[Personal Technology]]></category>
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		<category><![CDATA[Apple]]></category>
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		<category><![CDATA[battery life]]></category>
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		<guid isPermaLink="false">http://ptech.allthingsd.com/20080708/newer-faster-cheaper-iphone-3g/</guid>
		<description><![CDATA[Smart-phone shoppers who have been waiting for a cheaper iPhone that runs on faster cell networks might want to take the plunge on the iconic device's latest iteration, but service costs have risen and battery life has dropped.]]></description>
			<content:encoded><![CDATA[<p><a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a> Inc.&#8217;s iPhone has been the world&#8217;s most influential smart phone since its debut a year ago, widely hailed for its beauty and functionality. It was a true hand-held computer that raised the bar for all its competitors. But that first iPhone had two big drawbacks: It was expensive, and it couldn&#8217;t access the fastest cellular-phone networks.</p>
<p><div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1655783605}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></p>
<p>On Friday, Apple (AAPL) is launching a second-generation iPhone, called the iPhone 3G, which addresses both of those problems, while retaining the look and feel of the first model&#8217;s hardware and software.</p>
<p>The base version of the new iPhone costs $199 &#8212; half the $399 price of its predecessor; the higher-capacity version is now $299, down from $499. Yet, this new iPhone is much, much faster at fetching data over cellphone networks because it uses a speedy cellular technology called 3G. And it now sports a GPS chip for better location sensing.</p>
<p>The company also is rolling out the second generation of its iPhone operating system, with some nice new features, including wireless synchronization with corporate email, calendars and address books. And there&#8217;s a new online store for third-party iPhone programs that Apple hopes will make the device usable for a wider variety of tasks, including gaming and productivity applications. This new software and store will also be available on older iPhones, through a free upgrade.</p>
<p>I&#8217;ve been testing the iPhone 3G for a couple of weeks, and have found that it mostly keeps its promises. In particular, I found that doing email and surfing the Internet typically was between three and five times as fast using AT&amp;T&#8217;s 3G network as it was with the older AT&amp;T network to which the first iPhone was limited.</p>
<div class="media-LEFT" style="width: 200px;"><img src="http://online.wsj.com/public/resources/images/PJ-AM731_pjPTEC_20080708215947.jpg" alt="iPhone 3G" height="223" width="200" /><br />Apple&#8217;s new iPhone operating system includes an &#8216;App store,&#8217; where you can browse for, and download, third-party software.</div>
<p>The iPhone 3G is hardly the first phone to run on 3G networks, and it still costs more than some of its competitors. But overall, I found it to be a more capable version of an already excellent device. And now that it&#8217;s open to third-party programs, the iPhone has a chance to become a true computing platform with wide versatility.</p>
<p>There are two big hidden costs to the new iPhone&#8217;s faster speed and lower price tag. First, in my tests, the iPhone 3G&#8217;s battery was drained much more quickly in a typical day of use than the battery on the original iPhone, due to the higher power demands of 3G networks. This is an especially significant problem because, unlike most other smart phones, the iPhone has a sealed battery that can&#8217;t be replaced with a spare.</p>
<p>Second, Apple&#8217;s exclusive carrier in the U.S., <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=t'>AT&amp;T</a> Inc. (T), has effectively negated the iPhone&#8217;s up-front price cut by jacking up its monthly fee for unlimited data use by $10. Over the course of the two-year contract you must sign to get the lower hardware prices, that adds $240, overwhelming the $200 savings on the phone itself. If you want text messaging, the cost rises further. With the first iPhone, 200 text messages a month came free. Now, 200 messages will cost $5 a month, or another $120 over the two-year contract.</p>
<p>The iPhone 3G still has a couple of features that made the first version unpalatable to some potential buyers. It uses a virtual on-screen keyboard instead of a physical one. While I find the virtual keyboard easy and accurate, not everyone does. Also, in the U.S. and in many other countries, the iPhone is still tied to a single exclusive carrier, whose coverage or rate plans may be unacceptable to some.</p>
<p>Here is a rundown of the changes in the new model.</p>
<p><strong>Design:</strong> The new iPhone looks almost exactly like the old one. It is the same length and width, has the same big, vivid screen, and has the same number and layout of buttons. The main difference is the back, which is now plastic instead of mostly metal and curved instead of flat. It&#8217;s very slightly thicker in the middle, with tapered edges, and weighs a tiny bit less.</p>
<div class="media-CENTER" style="width: 300px;"><img src="http://online.wsj.com/public/resources/images/OB-BU420_Pj_pte_20080708195002.jpg" alt="photo" height="232" width="300" /><br />The new iPhone 3G (left) delivers much higher Internet download speeds over cellular networks than the original iPhone (right).</div>
<p>Like its predecessor, the iPhone 3G comes in two models distinguished only by storage capacity: 8 gigabytes and 16 gigabytes. The top model is available in black or white.</p>
<p>Apple has greatly improved the audio on the new iPhone. I found the speaker was much louder, for music and for the speakerphone. But the new phone produced an echo when used with the built-in Bluetooth system in my car. Also, the headphone jack is now flush with the case instead of recessed as on the first model, so it can accept any standard stereo earphones.</p>
<p>The camera, however, is still bare-bones. It can&#8217;t record video and has a resolution of just two megapixels. The power adapter is now tiny, at least in the U.S., but Apple no longer includes a dock for charging, just a cable.</p>
<p><strong>Software:</strong> The basic software is similar. The biggest addition for some users will be full compatibility with Microsoft&#8217;s (MSFT) widely used Exchange ActiveSync service, which many corporations use. In my tests, I was able to connect the iPhone 3G to my company&#8217;s Exchange servers in a few minutes, and my corporate email, calendar and contacts were replicated on the phone. Any changes I made on the iPhone were reflected almost instantly in Microsoft Outlook on my company PC, and vice versa. Email was pushed to the phone as soon as it was received on the company&#8217;s servers.</p>
<p><strong>One drawback:</strong> While you can have both personal and Exchange email accounts on the new iPhone, if you synchronize with Exchange calendars and contacts, your personal calendar and contacts are erased.</p>
<p>The new iPhone and upgraded older iPhones also will be able to use a new Apple consumer service, MobileMe, which offers synchronized push email, calendars, photos and contacts.</p>
<p>There are other improvements. You can now delete multiple emails at once, set parental controls and search your contacts. You can also save photos in emails or from Web sites. You can also now open Microsoft PowerPoint files sent as attachments, though I found in my tests that opening larger PowerPoint files crashed the phone.</p>
<p>Some software features missing from the first iPhone are still AWOL on the new one. There&#8217;s no copy and paste function, no universal search, no instant messaging and no MMS for sending photos quickly between phones.</p>
<p><strong>Network:</strong> Like the old iPhone, the new one can perform Internet tasks using either Wi-Fi wireless networking or the cellphone networks. But the addition of 3G cellular capability makes the new model more useful for Web surfing, email and other data tasks when you&#8217;re not in Wi-Fi range. In my tests, in Washington and New York, I got data speeds mostly ranging between 200 and 500 kilobits per second. By comparison, the original iPhone, tested in the same spots at the same time, mostly got cellular data speeds between 70 and 150 kbps on AT&amp;T&#8217;s old EDGE network. The new iPhone typically was between three and five times as fast as the old one.</p>
<p>While AT&amp;T now has 3G networks in 280 U.S. cities, and aims to be in 350 by year end, it is converting its cellphone towers gradually, so not all areas of included cities have 3G coverage. The new iPhone falls back to EDGE speeds when 3G isn&#8217;t present.</p>
<p>One side benefit to 3G is that in some areas, voice coverage improves. At my neighborhood shopping center, where the first iPhone got little or no AT&amp;T service, the iPhone 3G registered strong coverage. But I still found that calls regularly broke up on some major streets. In New York City, riding in a taxi along the Hudson, one important call was dropped three times on the new iPhone. Finally, I borrowed a cheap Verizon (VZ) phone and got perfect reception.</p>
<p><strong>Battery life:</strong> Apple claims that over 3G, the new iPhone can get five hours of talk time, or five hours of Internet use. Talk time is twice as long on the older EDGE network, and Internet time is an hour better with Wi-Fi.</p>
<p>I ran my own battery tests using the phone&#8217;s 3G capability. Although I left the Wi-Fi function on, I didn&#8217;t connect it to a network, so the phone had to rely on 3G. In my test of voice calling, I got 4 hours and 27 minutes, short of Apple&#8217;s maximum claim and nearly three hours less than what I recorded in the same test last year on the original iPhone. In my test of Internet use over 3G, I got 5 hours and 49 minutes, better than Apple&#8217;s claim, but far short of the nine hours I got using Wi-Fi in last year&#8217;s tests.</p>
<p>More important, in daily use, I found the battery indicator on the new 3G model slipping below 20% by early afternoon or midafternoon on some days, and it entirely ran out of juice on one day. I overcame this problem by learning to use Wi-Fi instead of 3G whenever possible, turning down the screen brightness and even turning off 3G altogether, which the phone permits.</p>
<p>The iPhone 3G&#8217;s battery life is comparable to, or better than, that of some other 3G competitors. But they have replaceable batteries. The iPhone doesn&#8217;t.</p>
<p><strong>Third-party software:</strong> If things go as Apple hopes, third-party software could be the biggest attraction to the new iPhone 3G, and to upgraded older iPhones. By some estimates, there will be hundreds of these programs, some free and some paid, almost immediately.</p>
<p>Apple didn&#8217;t supply me with programs for testing, but I managed to try several on older devices upgraded to the new operating system. I tested a game that used the phone&#8217;s motion sensors to control the action, and I tested several programs from America Online (TWX), including AOL Instant Messenger; AOL Radio, which streams music from the Internet; and AOL&#8217;s Truveo video search engine. All worked very well.</p>
<p>Among the programs Apple has publicly previewed were a sales automation program from Salesforce.com, a game called Super Monkey Ball from Sega and a program for bidding on eBay (EBAY). Also made public were a news reader from the Associated Press, a program for following live games from Major League Baseball and several programs for doctors, including the Epocrates drug reference.</p>
<p><strong>Bottom line:</strong> If you&#8217;ve been waiting to buy an iPhone until it dropped in price, or ran on faster cell networks, you might want to take the plunge, if you can live with the higher service costs and the weaker battery life. The same goes for those with existing iPhones who love the device but crave faster cellular data speeds. But if you already own an iPhone, and can usually use Wi-Fi for data, you probably should hold off and get the free software upgrade before deciding whether it&#8217;s worth getting the new hardware.</p>
<p><em>Find all of Walt Mossberg&#8217;s columns and videos online, free, at the All Things Digital Web site, <a href="http://walt.allthingsd.com" rel="external">walt.allthingsd.com</a>. Email him at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>.</em></p>
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