Miguel Bustillo

Best Buy Apologizes for Web Sales Blunder

Miguel Bustillo, Reporter, The Wall Street Journal in Voices on December 24, 2011 at 7:06 am PT

Best Buy Co. is scrambling to stem the public-relations damage after it was forced to tell some customers in recent days that it couldn’t deliver the merchandise they ordered online last month.

“Cyber Monday” Gains Rivals

Stu Woo and Miguel Bustillo, Reporters, The Wall Street Journal in Commerce on November 22, 2011 at 5:30 am PT

“Christmas creep” is spreading through the Internet.

Best Buy Acquires Carphone’s Stake in U.S. Venture

Miguel Bustillo and Kathy Gordon, Reporters, The Wall Street Journal in Mobile on November 7, 2011 at 4:17 pm PT

Best Buy Co. is closing its U.K. big-box stores and paying $1.3 billion to buy out its partner in U.S. mobile-phone retailing as the electronics giant retools its struggling business to focus on smaller shops.

More Retailers Attack at “Black Midnight”

Miguel Bustillo and Ann Zimmerman, Reporters, The Wall Street Journal in Voices on November 6, 2011 at 5:39 pm PT

Best Buy Co. is joining the list of big store chains opening at midnight after Thanksgiving this year in hopes of getting a jump on the competition, following recent announcements by Target Corp., Macy’s Inc. and Kohl’s Corp.

Retailers to Miss Tablet Party

Miguel Bustillo, Reporter, The Wall Street Journal in Commerce on October 26, 2011 at 4:50 am PT

Chain stores will likely miss out on their usual share of “hot gadget” sales this holiday season as most consumers opt to buy top-selling tablets directly from Apple Inc. and Amazon.com Inc. instead of from big retailers.

Thieves Swipe Debit Card Data

Ann Zimmerman and Miguel Bustillo, Reporters, The Wall Street Journal in Commerce on May 13, 2011 at 12:00 am PT

Brandi Ramundo of West Chicago, Ill., rushed out to a Michaels arts-and-crafts store April 16 to cobble together corsages for her seven-year-old twins, who were going to a father-daughter dance.

Retailers Push Amazon on Taxes

Miguel Bustillo and Stu Woo, Reporters, The Wall Street Journal in News on March 17, 2011 at 5:30 am PT

Wal-Mart Stores Inc., Target Corp. and other large retailers are ratcheting up a political campaign to force Amazon.com Inc. to collect sales taxes, sensing opportunity in the budget crises gripping statehouses nationwide.

Retailers' Video, Music Services Spin Wheels

Miguel Bustillo, Reporter, The Wall Street Journal in News on January 28, 2011 at 3:40 pm PT

Big retail chains keep trying to sell or rent music and movies online as sales of CDs and DVDs decline, but these ventures have done little to dent the market share of industry leaders Netflix Inc., Apple Inc. and Amazon.com Inc.

TV Bargains Come Early This Year

Miguel Bustillo, Reporter, The Wall Street Journal in News on November 10, 2010 at 5:00 am PT

Retailers and manufacturers are slashing flat-screen television prices more aggressively than usual this holiday season in hopes of avoiding a pileup of inventory.

Laptop Sales Sapped by Tablet Frenzy

Yukari Iwatani Kane and Miguel Bustillo, Reporters, The Wall Street Journal in News on October 6, 2010 at 12:00 am PT

The boom in laptop computer sales is losing some steam, and not only because of a still-sluggish economy. Some shoppers are spending their money on Apple Inc.’s iPad tablet rather than the low-priced laptops that have fueled sales in recent years. One is Vanessa Cole, a 31-year-old sales representative in Detroit, whose husband bought her an iPad as a gift in April. She had considered getting a low-priced laptop but said she prefers the iPad “for the bigger screen and apps” even though the tablet cost more at $499.

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