AllThingsD » Mozilla Foundation

New Mozilla Email Is Easier to Use, But Not Easy Enough

Walter S. Mossberg — Thu, 28 Jan 2010 02:04:53 +0000

The good thing about open-source software is that it harnesses the talents of techies around the world. The bad thing about open-source software is that it’s too often geared toward such techies, not average folks. That’s why there haven’t been many widely popular open-source products for mass-market computer users. The shining exception is the Firefox Web browser, which is published by the nonprofit Mozilla Foundation.

Now, Mozilla is trying for another win, with a new, overhauled version of the companion email program for Firefox, called Thunderbird. Unlike Firefox, Thunderbird never really caught on, partly because it was too complicated. The foundation has spent two years streamlining, simplifying and automating the email program. The result is the newly released Thunderbird 3, which will compete with products such as Microsoft Outlook on Windows and Apple Mail on the Mac.

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While many people these days are content to store and manage all their email using Web-based interfaces provided by Yahoo (YHOO), Google (GOOG) and others, plenty of folks still want to use local programs. These save the messages to their own hard disks, include oodles of customized features, and can be more easily used offline.

But the choices among such local email programs are dwindling. Outlook, which can be bloated and slow for consumers, has driven out many competitors on Windows, and the new Windows 7 doesn’t even come with a built-in email program. On the Mac, most people seem to use Apple’s (AAPL) very good built-in email program, Apple Mail, but it’s hard for third parties to customize.

So, can Thunderbird 3, which is free and runs on Windows, Mac and Linux computers, become the Firefox of email, the go-to choice for average users looking for an alternative to the big guys?

After testing the new edition for about a week, I believe that Thunderbird 3 is a significant improvement over earlier versions of the product. It is indeed a step forward, with some interesting new features and generally simpler operation. But, in my view, all the techie rough edges still haven’t been sanded off and it’s still clumsy in a few places.

First, the pluses. Mozilla has brought tabs, now standard in Web browsers, to Thunderbird. If you simply double click on an email in a list, it opens in its own tab. That way you can consult key emails when you need them without opening a welter of overlapping windows. If you do a search, the search results appear in their own tab.

The new Thunderbird also has a very cool filtered search system. It not only brings up all messages containing your search term, but shows a graphical timeline of the message traffic on that search term. In a left panel next to the list of search results, it lists all the people mentioned in the messages turned up by the search—even if you weren’t searching for them—and lets you further refine the results by just clicking on their names.

There is also a rapid way to add email addresses in a message header to your address book: You just click on a star icon next to the name. There also are multiple ways to view folders. With one click, you can choose to see a list of only unread folders, or favorite folders, or recent folders.

Another cool feature is an attachment reminder. If you are writing a message and you include words like “attachment,” “attached,” or “enclosed,” Thunderbird will pop up a yellow warning at the bottom of the screen reminding you to attach a file.

And, throughout the program, the designers have tried to simplify things, so you don’t have to be an engineer to use it. One example, which is a catch-up feature, is an account set-up wizard that spares you from knowing the names of servers.

But there are still too many issues for me. Thunderbird can’t be set to automatically show a CC or BCC line in a new email you’re composing. Every new address you add is set as a “To” address, and you must click on a drop-down menu to change it to CC or BCC—an extra step that becomes tedious quickly.

In addition, unlike in Outlook or Apple Mail, you can only have a single signature for each account. The program also doesn’t support Microsoft Exchange for corporate mail, unless IT administrators make changes at their servers.

And I found that the program’s preferences and settings, while improved, can still be too techie. For instance, to tell the program to display certain graphics in email, even though they can pose a security risk, you must choose an option called “mailnews.message_display.disable_remote_image.”

To be fair, because Thunderbird is an open-source program, it relies on third-party add-ons and extensions for some features, such as multiple signatures. But some of the add-ins I tried, like a built-in calendar that can synchronize with Google, took multiple complicated steps that would likely deter a mainstream user.

If you’re looking for a new email client, the new and improved Thunderbird is worth a try, but it’s not yet the Firefox of email.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Mozilla Foundation Announces Your New Default Browser

John Paczkowski — Tue, 30 Jun 2009 18:30:48 +0000

After four beta versions and nearly as many release candidates, Firefox 3.5 is finally here.

This latest version of the browser offers a number of new features. Among them: Private browsing, location-aware surfing, support for emerging HTML 5 standards such as plug-in-free video and audio playing, and better JavaScript performance. It’s that last improvement that’s most noteworthy since Mozilla claims that Firefox 3.5 is twice as fast as Firefox 3, and an astonishing 10 times faster than Firefox 2.0.

Nice features, all of them, and ones that certainly reflect the goal of Firefox’s creators at the Mozilla Foundation: To upgrade the Web. “What we’re actually trying to do,” Mozilla Chairman Mitchell Baker said at our D7 conference in May (see video highlights below), “…is improve the Web itself….Our main goal is to make more capabilities available, and right now, the browser is the main delivery mechanism….We’re trying to be the delivery mechanism upon which others build innovations.”

And upon which Firefox builds market share. Though it is currently the world’s second-leading browser, with a 22.5 percent share of the global Web browser market, Firefox faces some formidable competition these days from Microsoft (MSFT), Apple (AAPL) and now Mozilla partner Google (GOOG), which is bearing down upon it with its latest “don’t-be-evil” bulldozer, Chrome.

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China Delays Filtering Initiative

John Paczkowski — Tue, 30 Jun 2009 17:00:52 +0000

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Microsoft's Browser Move to Make Windows Even More Annoying

John Paczkowski — Mon, 15 Jun 2009 15:50:17 +0000

Microsoft’s proposal to remove Internet Explorer from Windows 7 in Europe may put the company in compliance with European law, but it’s not going to lead to better competition in the browser market. That’s the word from Microsoft’s rivals at home and abroad who say the “must-carry” provision the European Commission has been mulling as a solution for the company’s antitrust indiscretions is the only one that will work.

“The current Microsoft announcement is too little, too late. Such a move would have been appropriate in 1997, but further action is needed to undo the effects of a decade of abuse,” said Thomas Vinje, spokesman for the anti-Microsoft lobby European Committee for Interoperable Systems. “Microsoft must give users real choice, and this should include not just buyers of new computers, but also existing users.” And just what is Vinje’s idea of “real choice”? Ballot screens offering a choice of at least five preloaded browsers for buyers of new PCS as well as Microsoft’s installed base of Windows users, via Windows and IE updates.

Mitchell Baker, Chair of the Mozilla Foundation, took a similarly dim view of Microsoft’s (MSFT) plans for European versions of Windows, questioning the company’s motives and wondering if it might not intend to somehow give PC makers an incentive to bundle IE back into Windows at the OEM level. “It’s impossible to evaluate what this means until Microsoft describes–completely and with specificity–all the incentives and disincentives applicable to Windows OEMs,” she wrote in a blog post. “Without this it’s impossible to tell if Microsoft is giving something with one hand and taking it away with the other. For example, if Windows marketing dollars are tied to IE or browser-based programs, then the ties to Windows are still distorting the browser market. One could think of many other examples. As a result, it’s also impossible to tell whether this does anything more than change the technical installation process of the OEMs.”

Baker did, however, concede that Microsoft’s solution will achieve one thing: annoying the hell out of Windows users abroad. “It will certainly make life more difficult for people upgrading to Windows 7,” she said.

Microsoft's Browser Move to Make Windows Even More Annoying

John Paczkowski — Mon, 15 Jun 2009 15:50:17 +0000

D7 Video Highlights: Mitchell Baker and John Lilly of Mozilla

Beth Callaghan — Thu, 28 May 2009 18:30:58 +0000

Walt Mossberg interviews Mitchell Baker and John Lilly at D7 about Mozilla, Google (GOOG) Chrome, Microsoft (MSFT) Internet Explorer and the state of the modern browser wars.

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Does Adobe Deserve the Most Downloads Record?

Ben Worthen — Fri, 30 Jan 2009 12:37:28 +0000

Adobe Systems (ADBE) may have a claim to the world record for most software downloads in a day–if the company wants to push its case.

Over the summer, the Mozilla Foundation, which makes the Firefox Web browser, started a campaign to break the Guinness World Record for the most times a piece of software was downloaded in a single day. It reached its goal in June when its new Firefox 3 was downloaded eight million times, an achievement aided by the fact that the record didn’t exist before. The company was officially recognized with the record for “largest number of software downloads in 24 hours,” according to a company blog post.

On Thursday, Adobe issued a press release touting the success of its Flash video player, software which is used to watch online videos.

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