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	<title>AllThingsD &#187; Penny Baldwin</title>
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		<title>Yahoo Sticks With &quot;It&#039;s Y!ou,&quot; Expanding Pricey Ad Campaign by Pushing &quot;Hero Products&quot; and Relevance</title>
		<link>http://allthingsd.com/20091215/yahoo-sticks-with-the-its-you-expanding-pricey-ad-campaign-and-pushing-hero-products/</link>
		<comments>http://allthingsd.com/20091215/yahoo-sticks-with-the-its-you-expanding-pricey-ad-campaign-and-pushing-hero-products/#comments</comments>
		<pubDate>Tue, 15 Dec 2009 13:40:19 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
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		<guid isPermaLink="false">http://kara.allthingsd.com/?p=20852</guid>
		<description><![CDATA[When Yahoo launched its massive advertising campaign--featuring the tag line, "It's Y!ou"--earlier this fall with splashy events in New York and slick marketing rollouts all over the U.S., not everyone at the Internet portal loved it.

"It's not M!e," joked a longtime Yahoo exec to BoomTown in an email, one of many like it that I got from inside the company, all of which worried about whether the motto and ad effort had enough punch and point to get Yahoo back on track.

Well, Yahoo is sticking to its guns as it moves into the next phase of efforts to revitalize its brand with more specifics about its products and "relevance."]]></description>
			<content:encoded><![CDATA[<p><a href="http://kara.allthingsd.com/files/2009/12/its-you.png"><img src="http://kara.allthingsd.com/files/2009/12/its-you-250x154.png" alt="its-you" title="its-you" width="250" height="154" class="alignright size-medium wp-image-21977" /></a></p>
<p>When Yahoo launched its massive advertising campaign&#8211;featuring the tagline, &#8220;It&#8217;s Y!ou&#8221;&#8211;earlier this fall with <a href="http://mediamemo.allthingsd.com/20090922/live-from-new-york-yahoo-introduces-you">splashy events in New York</a> and slick marketing rollouts all over the U.S., not everyone at the Internet portal loved it.</p>
<p>&#8220;It&#8217;s not M!e,&#8221; joked a longtime Yahoo (YHOO) exec to BoomTown in an email, one of many like it that I got from inside the company, all of which worried about whether the motto and ad effort had enough punch and point to get Yahoo back on track.</p>
<p>And, outside the company, several too-early reports purported to show that the $100 million campaign to revitalize the Yahoo brand was not working because it had not increased audience&#8211;although both Forrester Research (FORR) and Nielsen penned counterarguments.</p>
<p>In any case, none of the noise seems to have bothered the Silicon Valley-based Yahoo, whose execs say they are thrilled with the results so far. Thus, Yahoo is staying on message as it moves into the latest phase of the multiyear effort.</p>
<p>That includes adding to the overall brand promise more specific &#8220;product proof points&#8221; that focus on Yahoo&#8217;s &#8220;hero products,&#8221; such as search, email, homepage, mobile and more.</p>
<p>Yahoo&#8217;s <a href="http://kara.allthingsd.com/20091019/yahoo-hires-goodby-as-top-creative-agency-for-its-ongoing-brand-revitalization">new lead creative team at Goodby, Silverstein &#038; Partners</a> has been working on the next direction, which will roll out after the new year and stress &#8220;relevance.&#8221;</p>
<p>The next push will include even more online advertising, as well as more outdoor branding. But it will also add guerrilla marketing, such as live demos at analog locations, from Internet cafes in Malaysia to senior citizen centers here in the U.S.</p>
<p>What&#8217;s not changing at all is the main brand declaration, as the message rolls out to more countries in the months ahead.</p>
<p>&#8220;We are committed to &#8216;It&#8217;s You,&#8217; and it is a foundational element that will remain intact,&#8221; said Penny Baldwin, SVP of Yahoo&#8217;s global integrated marketing and brand management, in an interview with me. &#8220;Now we are going to be demonstrating and tuning the experience.&#8221;</p>
<p><a href="http://kara.allthingsd.com/files/2009/12/yahoo-3.jpg"><img src="http://kara.allthingsd.com/files/2009/12/yahoo-3-233x300.jpg" alt="yahoo-3" title="yahoo-3" width="233" height="300" class="alignleft size-medium wp-image-21979" /></a></p>
<p>Added Baldwin, who <a href="http://kara.allthingsd.com/20090701/yahoos-extreme-makeover-confirmed-with-the-hiring-of-a-new-global-marketing-exec">arrived at the company this summer</a>: &#8220;The first chapter has been to root the brand position&#8230;since the image and stance was muddied in the past. Now, we are going to clarify our position.&#8221;</p>
<p>And that position is that Yahoo execs believe feedback from sales, consumers, employees and advertisers to the campaign has been largely positive and will goose its business.</p>
<p>More to the point, said Baldwin, the effort has started to show some results, especially in international markets such as India and the U.K, where the brand campaign first launched.</p>
<p>&#8220;Our main message has been to say that we have more of what you want and less of what you don&#8217;t want and showing relevance is working,&#8221; said Baldwin. &#8220;We are simply give it more meaning and more evidence, so consumers will spend more time with us.&#8221;</p>
<p>Baldwin points to several different and more recent polls, including from comScore (SCOR) and Nielsen, that do indeed show increases in Yahoo homepage engagement of three to five percent from September to October.</p>
<p>A Yahoo spokesman said that the company&#8217;s goal has been mostly to &#8220;increase engagement with U.S. audience (where we saw positive results in page views, time spent) rather than on unique visitors, which will take longer as we already have about 80 percent penetration.&#8221;</p>
<p>In less mature markets, the spokesman noted, both traffic and engagement are the goals.</p>
<p>As for any grumpy employees, the spokesman said a recent internal Yahoo survey showed that about 80 percent of employees responded favorably or very favorably to the brand, and another 13 percent were neutral.</p>
<p>(Apparently, that was the 13 percent who all emailed me!)</p>
<p>Most important, he said, Yahoo was sticking to its guns because it has seen &#8220;statistically significant lifts in &#8216;brand familiarity&#8217; and &#8216;future brand usage.&#8217;&#8221;</p>
<p>That&#8217;s a fancy way of saying people are noticing the ads, which would be hard not to, since they are everywhere (including on this Web site).</p>
<p>And there will be more where that came from, said Baldwin, as the company leans further into its initial efforts at making consumers think again about Yahoo.</p>
<p>&#8220;This is a brand transformation issue,&#8221; said Baldwin flatly.</p>
]]></content:encoded>
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		<title>Got Yahoo? Internet Giant Hires Goodby as Top Creative Agency for Its Ongoing Brand Revitalization.</title>
		<link>http://allthingsd.com/20091019/yahoo-hires-goodby-as-top-creative-agency-for-its-ongoing-brand-revitalization/</link>
		<comments>http://allthingsd.com/20091019/yahoo-hires-goodby-as-top-creative-agency-for-its-ongoing-brand-revitalization/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 00:55:05 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
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		<guid isPermaLink="false">http://kara.allthingsd.com/?p=19543</guid>
		<description><![CDATA[In a shift that is sure to be much commented on by the advertising industry, Yahoo has tapped Goodby, Silverstein &#38; Partners to take the lead for its creative, advertising, digital marketing and strategic planning efforts.

The San Francisco-based Goodby, which is owned by the Omnicom Group, is known for innovative ideas and has done such memorable campaigns as the terrific "Got Milk?" campaign.

Perhaps a "Got Yahoo?" campaign is in the future?

Until now, the top job of goosing Yahoo's tarnished brand, as part of a recently launched $100 million marketing push, has been helmed by Ogilvy &#38; Mather.]]></description>
			<content:encoded><![CDATA[<p><a href="http://kara.allthingsd.com/files/2009/10/superman-got-milk-ad-commercial1.jpg"><img src="http://kara.allthingsd.com/files/2009/10/superman-got-milk-ad-commercial1-233x300.jpg" alt="superman-got-milk-ad-commercial1" title="superman-got-milk-ad-commercial1" width="233" height="300" class="alignright size-medium wp-image-19552" /></a></p>
<p>In a shift that is sure to be much commented on by the advertising industry, Yahoo has tapped Goodby, Silverstein &#038; Partners to take the lead for creative, advertising, digital marketing and strategic planning efforts.</p>
<p>The San Francisco-based Goodby, which is owned by the Omnicom Group (OMC), is known for its innovative ideas and has done such memorable campaigns as the Slowsky turtles for Comcast (CMCSA), the weird folk of Emerald Nuts, owned by Diamond Foods (DMND)&#8211;as well as campaigns for tech companies such as Hewlett-Packard (HPQ), Adobe Systems (ADBE) and Netflix (NFLX).</p>
<p>Also, of course, the terrifically memorable &#8220;Got Milk?&#8221; campaign.</p>
<p>Perhaps a &#8220;Got Yahoo?&#8221; campaign is in the future?</p>
<p>Until now, the top job of goosing Yahoo&#8217;s tarnished brand, as part of a <a href="http://mediamemo.allthingsd.com/20090922/live-from-new-york-yahoo-introduces-you">recently launched $100 million marketing push</a>, has been <a href="http://kara.allthingsd.com/20090624/exclusive-yahoo-working-on-major-brand-overhaul-please-no-more-yodeling/">helmed by Ogilvy &#038; Mather</a>, a unit of the WPP Group (WPPGY).</p>
<p>While Goodby will lead on creative initiatives worldwide, Ogilvy will remain in the mix, <a href="http://kara.allthingsd.com/20090701/yahoos-extreme-makeover-confirmed-with-the-hiring-of-a-new-global-marketing-exec">Integrated Marketing and Brand Management SVP Penny Baldwin</a> told BoomTown in an interview this afternoon, focusing on international marketing efforts, including all upcoming brand launches in France, Taiwan, Hong Kong, Korea, Brazil and Indonesia.</p>
<p>And, via it Neo and Mindshare units, Yahoo said, Ogilvy will also run all media buying for the Internet giant globally.</p>
<p>Yahoo (YHOO) is also keeping strategic branding firm Landor &#038; Associates.</p>
<p>Goodby, Ogilvy and Landor will apparently form a Brand Advisory Board at Yahoo, run by Baldwin.</p>
<p>Baldwin stressed that the move was a broadening of its outside marketing advisers and was not a replacement of Ogilvy, or any indication that the current <a href="http://kara.allthingsd.com/20090913/exclusive-yahoo-set-to-unveil-massive-new-marketing-campaign-at-advertising-week-declaring-size-does-matter">new marketing campaign</a> needed to change.</p>
<p>She said internal reports on the effectiveness of the overall big theme, &#8220;It&#8217;s Y!ou,&#8221; launched last month, have been strong.</p>
<p>Nonetheless, Baldwin added that the new agency is sure to bring more ideas to the mix in the massive effort, which has included television, print, outdoor and online ads.</p>
<p> And, she noted, the location of Goodby&#8217;s HQ in San Francisco, not far from Yahoo&#8217;s Sunnyvale digs, was also a plus.</p>
<p>&#8220;Goodby has the caliber to serve worldwide needs,&#8221; said Baldwin. &#8220;And with the way the Web moves so fast, we thought it was also important to have deep resources locally.&#8221;</p>
<p>Up next, she added: to &#8220;root our brand strategy with more hard-hitting&#8221; messages about Yahoo.</p>
<p>&#8220;This is far more than just an advertising effort,&#8221; said Baldwin of Yahoo&#8217;s efforts to revitalize itself in the eyes of consumers&#8211;and, while she did not say so, to the digerati of Silicon Valley. &#8220;This is a business transformation.&#8221;</p>
<p>Here is Baldwin&#8217;s boss, Yahoo CMO Elisa Steele talking about the company&#8217;s marketing efforts of late in a <a href="http://ycorpblog.com/2009/10/19/qa-with-cmo-elisa-steele/">video interview with Nicki Dugan on the company&#8217;s Yodel Anecdotal blog</a> in a new feature called Yodelcast (sorry, Nicki, but it is simply too professional and unjiggly for BoomTown&#8217;s seal of approval):</p>
<p><object width="320" height="265"><param name="movie" value="http://www.youtube.com/v/rQYQmYwgDq0&#038;color1=0xb1b1b1&#038;color2=0xcfcfcf&#038;hl=en&#038;feature=player_embedded&#038;fs=1"></param><param name="allowFullScreen" value="true"></param><param name="allowScriptAccess" value="always"></param><embed src="http://www.youtube.com/v/rQYQmYwgDq0&#038;color1=0xb1b1b1&#038;color2=0xcfcfcf&#038;hl=en&#038;feature=player_embedded&#038;fs=1" type="application/x-shockwave-flash" allowfullscreen="true" allowScriptAccess="always" width="320" height="265"></embed></object></p>
<p>And here are two examples of Goodby&#8217;s creatives&#8211;Comcast&#8217;s Slowskys and Robert Goulet for Emerald Nuts:</p>
<p><object width="320" height="265"><param name="movie" value="http://www.youtube.com/v/Kr1YbSkQpFA&#038;hl=en&#038;fs=1&#038;"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/Kr1YbSkQpFA&#038;hl=en&#038;fs=1&#038;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="320" height="265"></embed></object></p>
<p><object width="320" height="265"><param name="movie" value="http://www.youtube.com/v/kPtpo1OuYcs&#038;hl=en&#038;fs=1&#038;"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/kPtpo1OuYcs&#038;hl=en&#038;fs=1&#038;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="320" height="265"></embed></object></p>
]]></content:encoded>
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		<title>Exclusive: Yahoo Set to Unveil Massive New Marketing Campaign at Advertising Week, Declaring Size Does Matter</title>
		<link>http://allthingsd.com/20090913/exclusive-yahoo-set-to-unveil-massive-new-marketing-campaign-at-advertising-week-declaring-size-does-matter/</link>
		<comments>http://allthingsd.com/20090913/exclusive-yahoo-set-to-unveil-massive-new-marketing-campaign-at-advertising-week-declaring-size-does-matter/#comments</comments>
		<pubDate>Sun, 13 Sep 2009 17:32:49 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
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		<guid isPermaLink="false">http://kara.allthingsd.com/?p=18450</guid>
		<description><![CDATA[Yahoo is set to unveil a major marketing campaign to reset advertiser and consumer perception of the long-troubled company during Advertising Week in New York, which starts a week from tomorrow.

According to numerous sources BoomTown has spoken to about the campaign, Yahoo is--at least with advertisers--going to focus on stressing the size and scale of the Internet giant. With consumers, the Internet giant will push the idea of being a key hub on the Web.

The details of the plan will be made public Tuesday, Sept. 22, at a press conference with senior Yahoo execs, including CEO Carol Bartz.]]></description>
			<content:encoded><![CDATA[<p><a href="http://kara.allthingsd.com/files/2009/09/mugsize1_800w.jpg"><img src="http://kara.allthingsd.com/files/2009/09/mugsize1_800w-250x243.jpg" alt="mugsize1_800w" title="mugsize1_800w" width="250" height="243" class="alignright size-medium wp-image-18455" /></a></p>
<p>Yahoo is set to unveil a major marketing campaign to reset advertiser and consumer perception of the long-troubled company during <a href="http://www.advertisingweek.com/">Advertising Week in New York</a>, which starts a week from tomorrow.</p>
<p>According to numerous sources BoomTown has spoken to about the campaign, Yahoo (YHOO) is&#8211;at least with advertisers&#8211;going to focus on stressing the size and scale of the Internet giant.</p>
<p>The details of the plan will be made public Tuesday, Sept. 22, at a press conference.</p>
<p>It will take place immediately after a keynote speech&#8211;titled <a href="http://www.mixx-expo.com/agenda">&#8220;Yahoo&#8217;s Consumer Revolution&#8230;Round II&#8221;</a>&#8211;that the company&#8217;s new CMO, Elisa Steele, is set to deliver on the second day of the Interactive Advertising Bureau&#8217;s MIXX conference.</p>
<p>MIXX is a two-day event, run by IAB, focused specifically on online advertising.</p>
<p>Yahoo CEO Carol Bartz is also going to be attending Advertising Week&#8211;during which all the major players in the advertising business gather in Manhattan for a series of events&#8211;for a plethora of meetings with big Yahoo clients.</p>
<p>It is likely she and several other senior Yahoo execs will be at the press conference, sources said.</p>
<p>That press event will also include <a href="http://kara.allthingsd.com/20090701/yahoos-extreme-makeover-confirmed-with-the-hiring-of-a-new-global-marketing-exec/">Penny Baldwin</a>, a well-known industry exec Yahoo hired as its SVP of global integrated marketing and brand management in July.</p>
<p>The main message Bartz is set to deliver is that Yahoo is a powerhouse unlike any others on the Web when it comes to online display advertising.</p>
<p>And, in fact, Yahoo&#8211;despite all the internal and external turmoil it has undergone in recent years&#8211;remains one of the largest sites on the Internet, and is the top player in what is also called graphical advertising, as well as online media and communications.</p>
<p>&#8220;The whole push seems to be to remind people of vibrancy of the brand and exactly how huge its reach is,&#8221; said one person who has seen parts of the presentation. &#8220;It is less Yahoo is back than Yahoo has never left.&#8221;</p>
<p>Sources also noted that Yahoo is likely to stick to its plan to push the idea of &#8220;your home on the Web&#8221; to consumers, which I had <a href="http://kara.allthingsd.com/20090624/exclusive-yahoo-working-on-major-brand-overhaul-please-no-more-yodeling/">previously posted about earlier this summer</a>.</p>
<p>The idea of the Silicon Valley icon being the key hub destination for Internet users does dovetail with pushing its size to advertisers&#8211;major marketing messages that will also likely cost a pretty penny.</p>
<p>They will have to&#8211;Microsoft (MSFT) has been in the midst of a $100 million campaign for its new Bing search site and will likely spend more when it unveils updates to the service, dubbed Bing 2.0&#8211;within the next few weeks.</p>
<p>The company showed the <a href="http://digitaldaily.allthingsd.com/20090911/bing-2-0-sexy/">changes it showed to its own employees last week</a>, which was the subject of much tweeting on Twitter.</p>
<p>Yahoo will apparently give more specifics as to the spend for the marketing push at the press conference.</p>
<p>But, many sources said, the company is already out in the advertising market now, buying tens of millions of dollars in advertising online and offline to hawk Yahoo in print, on television and elsewhere.</p>
<p>(Full disclosure: Sources said that campaign will include The Wall Street Journal network, which includes this site.)</p>
<p>&#8220;It&#8217;s dramatic,&#8221; said one source about the marketing outlay.</p>
<p>Since she got to Yahoo, Bartz has continually stressed the need to promote Yahoo products and services more, including in an interview last week on CNBC (you can <a href="http://kara.allthingsd.com/20090911/yahoos-bartz-8-facebooks-sandberg-22-googles-mayer-22-and-more-techies-makes-fortunes-50-most-powerful-women-list/">see that longish video here</a>).</p>
<p>And, in the July earnings call for Yahoo, Bartz said: &#8220;In addition, we&#8217;re hard at work on plans to reposition our most valuable asset: Yahoo&#8217;s brand. Our Q3 plans include an initial wave of incremental marketing spend which will increase substantially into Q4 and next year.&#8221;</p>
<p>Also, in a Q&#038;A in the same call, she added more about the long-term nature of the spending on branding:</p>
<p>&#8220;The branding and our whole campaign of advertising is just starting; however you have to understand that this is an ongoing campaign so it&#8217;s not transient at least for the next year or so. We&#8217;re really going to move to reposition the Yahoo brand and Yahoo Company, so right now, consider that as cost that&#8217;s in the system.&#8221;</p>
<p>What Bartz and other Yahoo execs will likely stress less is search, due to the <a href="http://kara.allthingsd.com/20090729/microhoo-deal-finally-official-its-the-lite-version-but-is-it-still-tasty">search deal Yahoo struck in July with Microsoft</a> in which the software giant will take over the back-end technology and Yahoo will sell search ads for both companies.</p>
<p>The company will compete with both Microsoft and Google (GOOG) in garnering the search market still, <a href="http://kara.allthingsd.com/20090309/microhoo-stop-them-before-they-publicly-negotiate-again">once the partnership is approved by regulators</a>, with Yahoo focusing on differentiating itself via innovative user interface, design, features and functionality.</p>
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		<title>BoomTown&#039;s Favorite Leaked Yahoo Internal Memo Ever: New PR Head Eric Brown Says Hello (and More)!</title>
		<link>http://allthingsd.com/20090707/boomtowns-favorite-leaked-yahoo-internal-memo-ever-new-pr-head-eric-brown-say-hello-and-more/</link>
		<comments>http://allthingsd.com/20090707/boomtowns-favorite-leaked-yahoo-internal-memo-ever-new-pr-head-eric-brown-say-hello-and-more/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 00:52:28 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
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		<guid isPermaLink="false">http://kara.allthingsd.com/?p=15491</guid>
		<description><![CDATA[BoomTown has had some good leaked internal memos from Yahoo, but I have never enjoyed one quite as much as this one from newly installed Yahoo PR head Eric Brown, who started today.

While it is clear Yahoo has had its troubles in understanding and offering social-networking products to its users, Brown certainly knows how to share.

Yahoo could use some of that DNA!

Here's his introductory memo to his new troops.]]></description>
			<content:encoded><![CDATA[<p><a href="http://kara.allthingsd.com/files/2009/06/browneric.jpeg"><img src="http://kara.allthingsd.com/files/2009/06/browneric-199x300.jpg" alt="browneric" title="browneric" width="199" height="300" class="alignright size-medium wp-image-14136" /></a></p>
<p>BoomTown has had some good leaked internal memos from Yahoo, but I have never enjoyed one quite as much as this one from newly installed Yahoo PR head Eric Brown, who started today.</p>
<p>While it is clear that Yahoo (YHOO) has had its troubles in understanding and offering social-networking products to its users, Brown certainly knows how to share.</p>
<p>Yahoo could use some of that DNA!</p>
<p>New Yahoo CMO Elisa Steele named Brown, a colleague from her former job at NetApp (NTAP), as SVP of global communications at the Internet giant in June.</p>
<p>He was the VP of corporate relations at the data storage company, on whose board Yahoo CEO Carol Bartz has also served. Before that, he was at Adaptec (ADPT).</p>
<p>Brown is filling a slot left when former Yahoo PR head <a href="http://kara.allthingsd.com/20090202/yahoo-pr-head-jill-nash-to-depart-the-company">Jill Nash left Yahoo in February</a>. She was briefly replaced by her deputy, Brad Williams, <a href="http://kara.allthingsd.com/20090424/yahoo-hires-adobe-vet-lamkin-to-run-communications-and-communities-unit-as-dietzen-moves-to-strategy-post/">who was laid off from Yahoo in a recent round of cuts</a>.</p>
<p>Like Steele, he is yet another executive from the business software arena to be hired under Bartz, who also comes from that background.  <a href="http://kara.allthingsd.com/20090421/liveblogging-the-yahoo-earnings-conference-call-it-depends-on-your-definition-of-what-wow-is/">Bartz also hired Jeff Russakow from Symantec</a> (SYMC), which makes antivirus software and other security, for the post of Customer Advocacy SVP.</p>
<p>Yahoo&#8217;s whole <a href="http://kara.allthingsd.com/20090624/exclusive-yahoo-working-on-major-brand-overhaul-please-no-more-yodeling/">marketing organization is undergoing a rejiggering</a> under Steele, including a major brand overhaul. Along with Brown, she also <a href="http://kara.allthingsd.com/20090701/yahoos-extreme-makeover-confirmed-with-the-hiring-of-a-new-global-marketing-exec">recently hired Penny Baldwin</a> as SVP of global integrated marketing and brand management.</p>
<p>Brown will be taking on Yahoo&#8217;s image-making, a task that has been a challenge over the last two years as the Silicon Valley icon has been buffeted by a series of external and internal challenges.</p>
<p>But Bartz has publicly talked about the need to now focus attention on Yahoo&#8217;s many assets and strengths.</p>
<p>In fact, in an <a href="http://d7.allthingsd.com/20090618/yahoo-ceo-carol-bartz-the-full-d7-session-unexpurgated">onstage interview with me at the seventh <strong>D: All Things Digital</strong> conference</a> in late May, Bartz said: “The best way to change the perception is to do a good job and then talk about it.&#8221;</p>
<p>From this memo, Brown seems like he knows how to do <em>that</em>.</p>
<p>And since he likes writers Kate Chopin and David Sedaris at the same time, it is obvious that Brown and I are on the path to become besties.</p>
<p>(Potential deal-breaker: I like piña coladas and getting caught in the rain.)</p>
<p>Here&#8217;s the memo&#8211;based on a form that sources tell me all Yahoo PR folks fill out in a getting-to-know-you questionnaire, but don&#8217;t make public&#8211;in which Brown says hello to his new team:</p>
<blockquote class="memo"><p>From: Eric Brown (SVP Global Communications)<br />
Sent: Monday, July 06, 2009 6:00 PM<br />
Subject: It&#8217;s great to be here!</p>
<p>Global comms team,</p>
<p>Thank you so much for the wonderful intro materials you gave me. I&#8217;m going to spend quite a bit of time on the org charts, budgets, plans, and results package you compiled for me. But I&#8217;ve been especially thrilled with the personal profiles you sent my way. I&#8217;ve seen other people whose phobias are the same as mine: spiders and heights; enjoyed how many of you put Paris as your favorite place on Earth; and am impressed with how many amazing books this group has collectively read.</p>
<p>I must also admit to being slightly intimidated by all of you who put &#8220;bad grammar&#8221; as a pet peeve and will triple check this email to avoid any grammar infractions&#8230;</p>
<p>I know I have a Thursday group meeting with you, but thought the least I could do on day one is return the favor and complete my own handbook profile. So here goes&#8230;</p>
<p>Date I joined Yahoo!: today (6 July 2009), though I did spend two days at the senior leaders meeting in mid-June and thank all of you who were there for the warm welcome in Half Moon Bay.</p>
<p>What I do here: lead a team of amazing, intelligent, motivated people who put Yahoo! in the best light possible and tell our story in compelling ways that make users and advertisers around the world want to embrace Yahoo! heartily.</p>
<p>Where I grew up: Warsaw, Virginia&#8211;a tiny town about 90 minutes from Richmond, Virginia and 150 minutes from Washington, D.C. For those of you who are American history buffs, Warsaw is about 10 minutes from the birthplace of Robert E. Lee and 15 minutes from the birthplace of George Washington.</p>
<p>Where I live now: Sunnyvale, California. Can&#8217;t beat the commute.</p>
<p>College: William and Mary in Williamsburg, Virginia. BA in English. Loved lit crit. Senior honors thesis was on post-WWII masculinity in American society as represented by the works of Norman Mailer.</p>
<p>My first job: an internship for the U.S. Navy (my parents&#8217; employer—they were civilians) analyzing different process flow diagram software packages for a team creating warship defense systems. For the rest of high school and college, I had LOTS more fun as a waiter at dive restaurant called The Stagecoach. The food was ghastly; the people were amazing.</p>
<p>What I did before Yahoo!: I ran comms (PR, social media, internal comms, and exec comms) for NetApp, managing a global team of about 60+ people doing amazing enterprise and B2B work in 30+ companies worldwide. I&#8217;m very excited to learn &#8220;consumer&#8221; from all of you&#8211;and equally excited to share experiences from my almost 20 years in the business in return.</p>
<p>What I do when I&#8217;m not here: I love travel (had a super 3 days in the Blue Mountains outside Sydney two weekends ago), cooking (yes, seriously—cooking is very therapeutic and relaxing for me), and reading (though I haven&#8217;t picked up a Norman Mailer since my undergrad days).</p>
<p>If the Internet didn&#8217;t exist, what I&#8217;d be doing right now: teaching literature to high school students. I believe that at some point in my life, I have to return to society what it has given me. And I&#8217;d be a better teacher than firefighter or doctor!</p>
<p>Favorite place on Earth: Paris. I try to go there 3 or 4 times a year and have a couple of very close friends who are kind enough to let me crash with them. Second favorite is Hong Kong.</p>
<p>Proudest accomplishment: professionally&#8211;being part of the &#8220;inner counsel circle&#8221; for NetApp execs on a variety of comms and marketing issues (which I hope to be here at Yahoo! as well); personally&#8211;being a good friend, partner, and family member.</p>
<p>Favorite Yahoo! moment: there have only been 3 days of them so far—and all have been great. I felt very honored and lucky to be part of the Half Moon Bay leadership summit&#8211;and meeting people from all over Yahoo! there was inspiring.</p>
<p>Favorite book: someone who majored in literature can&#8217;t just name one, so I’ll split them into categories&#8230;Favorite works of literature: The Scarlet Letter by Hawthorne, The Awakening by Kate Chopin, and To Kill a Mockingbird by Harper Lee. Favorite work that kindled my imagination: The Hobbit by Tolkien. Favorite works that make me laugh: anything by David Sedaris (the man is wicked funny).</p>
<p>Favorite movie: two&#8211;Moulin Rouge and Orlando&#8211;both visually stunning.</p>
<p>My first car: a Buick Skyhawk in a horrible shade of brown&#8211;the thing was so ratty that I had to add oil to it every other day so it wouldn&#8217;t break down&#8211;it made its last hurrah on a cross-country trip from Virginia to California and made it over the Rocky Mountains without any issues but then was quite unhappy crossing the Sierra Nevada range.</p>
<p>My next vacation destination: somehow I think I&#8217;m going to be very busy for the next few months so I&#8217;m not planning any big trips, though I have told a friend I&#8217;ll attend his 50th birthday party in Munich and from there I&#8217;ll try to drive to Vienna for a few days.</p>
<p>My hidden talent: navigating subway systems when everyone else insists on taking a taxi (the exception: Tokyo&#8211;because it is just too darned crowded).</p>
<p>My favorite online video: I like online videos to catch up on things that MTV no longer carries&#8211;like videos from Gus Gus (though I only see one of their videos on Yahoo! Music&#8230;)</p>
<p>My guiltiest pleasure: ice cream in bed with the Kindle (yes, just as Elisa put in her email)&#8211;the ice cream HAS to be Ben &#038; Jerry’s (LOVE being on this floor with the conference room names!) and my favorite is Peach Cobbler.</p>
<p>I have an intense fear of: spiders and heights&#8211;I even had a spider vacuum for a while so I didn’t have to come near &#8216;em or smash &#8216;em&#8211;but then I was scared they’d survive the suction and electric shock and crawl back somewhere&#8211;so now they&#8217;re routinely smashed.</p>
<p>My biggest pet peeve: beating around the bush&#8211;tell me what you want me to know because I&#8217;m not telepathic and say it without a lot of metaphor or subtlety&#8211;if you really want me to know something, please make it crystal clear.</p>
<p>My best celebrity encounter: dinner with friends in the outdoor section of the Restaurant du Palais Royal in Paris on a gorgeous May evening&#8211;next to us was Tom Ford (at the height of his Gucci power)&#8211;I have never wanted to NOT eat so much in my life.</p>
<p>Something few people know about me: I abhor cava (sorry to those of you in Spain)&#8211;champagne is my favorite drink on Earth, prosecco will do in a pinch, and New World sparklings are hit and miss&#8211;but I universally detest cava.</p>
<p>Best for advice for working with me (yes, a little changed from what you all submitted): honesty really IS the best policy&#8211;unless I&#8217;m having a bad hair day in which case please just don&#8217;t say anything about that at all.</p>
<p>Thanks again for having me here&#8211;and we’ll speak more on Thursday.</p>
<p>Best regards,<br />
Eric</p></blockquote>
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		<title>Yahoo&#039;s Extreme Makeover Confirmed With the Hiring of a New Global Marketing Exec</title>
		<link>http://allthingsd.com/20090701/yahoos-extreme-makeover-confirmed-with-the-hiring-of-a-new-global-marketing-exec/</link>
		<comments>http://allthingsd.com/20090701/yahoos-extreme-makeover-confirmed-with-the-hiring-of-a-new-global-marketing-exec/#comments</comments>
		<pubDate>Wed, 01 Jul 2009 10:20:26 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
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		<guid isPermaLink="false">http://kara.allthingsd.com/?p=15290</guid>
		<description><![CDATA[Last week, BoomTown posted a detailed piece on Yahoo's plans for a massive rebranding and marketing push, which included the hiring of outside consultant Penny Baldwin, who was a former top exec at Young &#38; Rubicam.

Yesterday, Baldwin became an official Yahoo exec, as SVP of global integrated marketing and brand management.

She has been described by many sources as much more colorful and bold in her style, advocating more aggressive ideas about reinvigorating the Yahoo brand.

"Well, Penny is definitely not Yahoo," said one Yahoo source, joking about the company's quainter, yodel-focused and purple-toned image. "Which is probably a good thing."]]></description>
			<content:encoded><![CDATA[<p><a href="http://kara.allthingsd.com/files/2009/07/penny_baldwin_4236_5x7.jpg"><img src="http://kara.allthingsd.com/files/2009/07/penny_baldwin_4236_5x7-214x300.jpg" alt="penny_baldwin_4236_5x7" title="penny_baldwin_4236_5x7" width="214" height="300" class="alignright size-medium wp-image-15302" /></a></p>
<p>Last week, BoomTown posted a <a href="http://kara.allthingsd.com/20090624/exclusive-yahoo-working-on-major-brand-overhaul-please-no-more-yodeling">detailed piece on Yahoo&#8217;s plans for a massive rebranding and marketing push</a>, which included the hiring of outside consultant Penny Baldwin (pictured here), who was a former top exec at Young &#038; Rubicam.</p>
<p>And, yesterday, Baldwin became an official Yahoo exec, as SVP of global integrated marketing and brand management.</p>
<p>Baldwin, said Yahoo (YHOO), &#8220;will lead the company&#8217;s global brand efforts, and is responsible for developing and executing Yahoo!&#8217;s brand marketing approach including brand management, corporate messaging, integrated marketing and advertising.&#8221;</p>
<p>Said Baldwin in a statement, signaling that Yahoo is poised for an important brand makeover: &#8220;This is a seminal moment for the Yahoo! brand and for the business overall.&#8221;</p>
<p>While the company said Baldwin&#8217;s was a newly created position, it is not hugely different from the <a href="http://kara.allthingsd.com/20090608/exclusive-brand-head-olivo-out-at-yahoo">job that was held by Allen Olivo</a>, who was SVP of global brand marketing until he recently left Yahoo.</p>
<p>Yahoo had previously described his job as &#8220;overseeing all aspects of its advertising and brand marketing strategy worldwide, including design and editorial.&#8221;</p>
<p>But, said many sources at the company, Baldwin&#8217;s purview is much larger, especially as it will involve a major overhaul of Yahoo&#8217;s image, which is likely to be rolled out as the Internet site also launches its redesigned front page in the fall.</p>
<p><a href="http://kara.allthingsd.com/files/2009/07/extrememakeover128555088575764336jpg.jpeg"><img src="http://kara.allthingsd.com/files/2009/07/extrememakeover128555088575764336jpg-250x187.jpg" alt="extrememakeover128555088575764336jpg" title="extrememakeover128555088575764336jpg" width="250" height="187" class="alignleft size-medium wp-image-15291" /></a></p>
<p>In addition, unlike past Yahoo marketing execs, Baldwin has been described to me by many people at the company as much more colorful and bold in her style, and that she has been advocating more aggressive ideas about reinvigorating the Yahoo brand.</p>
<p>&#8220;Well, Penny is definitely <em>not</em> Yahoo,&#8221; said one Yahoo source, joking about the company&#8217;s quainter, yodel-focused and purple-toned image. &#8220;Which is probably a good thing.&#8221;</p>
<p>Baldwin reports to CMO Elisa Steele. It&#8217;s Steele, as I previously reported, who has been leading the rebranding effort at Yahoo.</p>
<p>It is aimed at repairing a damaged public image, communicating innovation and focusing consumers on what defines Yahoo in the years ahead.</p>
<p>Besides the hiring of Baldwin, Steele has also retained well-known (and pricey!) brand consulting firm Landor Associates.</p>
<p>Many themes have been considered to depict Yahoo going forward&#8211;most along the lines of Yahoo still being a key hub destination for Internet users.</p>
<p>Those possible directions were discussed at a recent off-site meeting of Yahoo’s top execs, led by Steele, who ran through the tangled history of Yahoo’s marketing efforts and showed off some rough ideas for the future.</p>
<p>One motto considered, among several: Yahoo as &#8220;your home on the Web.&#8221;</p>
<p>It is not clear how much Yahoo is prepared to spend on this rebranding effort. Microsoft (MSFT), for example, is in the midst of a $100 million marketing campaign around the recent relaunch of its Bing search service.</p>
<p>Here is the official press release about Baldwin:</p>
<blockquote class="memo"><p>Penny Baldwin Appointed to Senior Vice President of Global Integrated Marketing and Brand Management at Yahoo!</p>
<p>SUNNYVALE, Calif., Jun 30, 2009 (BUSINESS WIRE)&#8211;Yahoo! Inc. announced today that Penny Baldwin has been appointed to senior vice president, global integrated marketing and brand management. She assumes this newly created position immediately and reports to Yahoo!&#8217;s chief marketing officer, Elisa Steele.</p>
<p>Baldwin will lead the company&#8217;s global brand efforts, and is responsible for developing and executing Yahoo!&#8217;s brand marketing approach including brand management, corporate messaging, integrated marketing and advertising.</p>
<p>&#8220;One of Yahoo!&#8217;s greatest assets is its brand,&#8221; said Steele. &#8220;Our integrated, global approach is critical to our success and we have a deep business commitment to fulfill our promise to our users, customers and partners. Penny is uniquely qualified to lead the effort and her leadership, experiences, knowledge and skills are excellent additions to the Yahoo! marketing team.&#8221;</p>
<p>She is a 20-year veteran of global brand strategy development and execution across all internal and market-facing touch points. Most recently, Baldwin served as Managing Partner of Young &#038; Rubicam Brands, Y&#038;R Advertising and Wunderman Direct Marketing. As agency leader and manager, she was responsible for leading the efforts of large global teams across industries. Her experiences span technology, retail, packaged goods, finance, travel, gaming, wireless communications, entertainment, healthcare and sports marketing.</p>
<p>Baldwin has worked with several Fortune 500 brands including Microsoft, Intel, Oracle, AMD, NetApp, Hitachi Data Systems, Siebel Systems and Hewlett-Packard, among others. She has also worked with leading brands including Cadbury, Schweppes, Foster Farms, Jacuzzi, Wells Fargo, DHL, AT&#038;T and Palm.</p>
<p>&#8220;This is a seminal moment for the Yahoo! brand and for the business overall,&#8221; said Baldwin. &#8220;I am delighted to be part of the leadership team that will take Yahoo! to the next level as we evolve our brand strategy worldwide.&#8221;</p></blockquote>
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		<title>Exclusive: Yahoo Working on Major Brand Overhaul (Pretty Please, No More Yodeling!)</title>
		<link>http://allthingsd.com/20090624/exclusive-yahoo-working-on-major-brand-overhaul-please-no-more-yodeling/</link>
		<comments>http://allthingsd.com/20090624/exclusive-yahoo-working-on-major-brand-overhaul-please-no-more-yodeling/#comments</comments>
		<pubDate>Thu, 25 Jun 2009 02:39:50 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
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		<guid isPermaLink="false">http://kara.allthingsd.com/?p=14908</guid>
		<description><![CDATA[In what many sources at the company said is a major push, Yahoo is working on a massive plan to overhaul its brand in order to repair a damaged public image and focus consumers on what defines Yahoo.

The effort is being spearheaded by newly installed Chief Marketing Officer Elisa Steele, who has hired well-known brand consulting firm Landor Associates, as well as an outside consultant named Penny Baldwin, who was a former top exec at brand and ad giant Young &#38; Rubicam.]]></description>
			<content:encoded><![CDATA[<p><a href="http://kara.allthingsd.com/files/2009/06/217970932_f4a3729f9bjpg.jpeg"><img src="http://kara.allthingsd.com/files/2009/06/217970932_f4a3729f9bjpg-190x300.jpg" alt="217970932_f4a3729f9bjpg" title="217970932_f4a3729f9bjpg" width="190" height="300" class="alignright size-medium wp-image-14912" /></a></p>
<p>In the past, Yahoo has used killer lasers and giant afros and has even tried a dog rising from the dead to brand itself.</p>
<p>Also, of course, there was the yodeler.</p>
<p>That was in 2003, in a clever television commercial that featured Yahoo&#8217;s famous sound, as rendered by yodeling champ Taylor Marie Ware (by the way, if you click on the exclamation point on Yahoo&#8217;s homepage, it still emits an annoying male yodel).</p>
<p>Now, in what many sources at the company said is a major push, Yahoo (YHOO) is working on a massive plan to overhaul its brand in order to repair a damaged public image and focus consumers on what defines Yahoo.</p>
<p>The effort is being spearheaded by <a href="http://kara.allthingsd.com/20090226/new-yahoo-management-structure-the-entire-memo/">newly installed Chief Marketing Officer Elisa Steele</a>.</p>
<p>To take on the task, she has hired both well-known brand consulting firm <a href="http://www.landor.com">Landor Associates</a> and an outside consultant named <a href="http://www.linkedin.com/pub/penny-baldwin/6/aba/98a">Penny Baldwin</a>, who was a former top exec at brand and ad giant Young &#038; Rubicam.</p>
<p>Yahoo had formerly been using Ogilvy &#038; Mather and Siegel+Gale to work on strategic branding issues. Ogilvy is still working with Yahoo, sources said, but it is unclear if Siegel+Gale remains in the mix.</p>
<p>The new branding of Yahoo, said several people close to the situation, might be built around the latest relaunch of its main homepage design.</p>
<p>The important front-page redo had been delayed by CEO Carol Bartz when she took over in January and is now slated for the fall.</p>
<p>Many themes have been considered to depict Yahoo in the future, many along the lines of Yahoo still being a key hub destination for Internet users.</p>
<p>Those possible directions were discussed at a recent off-site meeting of Yahoo&#8217;s top execs, led by Steele, who ran through the tangled history of Yahoo&#8217;s marketing efforts and showed off some rough ideas for the future.</p>
<p>One motto considered, among several: Yahoo as &#8220;your home on the Web.&#8221;</p>
<p>Whether it is going to be a sweet home or not is unclear, and does depend on exactly how much Yahoo is prepared to spend on this rebranding effort.</p>
<p>Microsoft (MSFT), for example, is in the midst of a $100 million marketing campaign around the recent relaunch of its Bing search service.</p>
<p>And Google (GOOG) has a brand that hardly needs any introduction&#8211;and on which it has spent very little marketing money&#8211;in that its name has become the verb that means &#8220;search&#8221; on the Web for most consumers.</p>
<p><a href="http://kara.allthingsd.com/files/2009/06/yahoo-purple-logojpg.jpeg"><img src="http://kara.allthingsd.com/files/2009/06/yahoo-purple-logojpg.jpeg" alt="yahoo-purple-logojpg" title="yahoo-purple-logojpg" width="249" height="195" class="alignleft size-full wp-image-15003" /></a></p>
<p>Yahoo&#8217;s branding campaign will certainly have to be a big deal, given that it is one of the top Internet sites in the world and has massive name recognition.</p>
<p>And Bartz has been vocal about the importance of touting Yahoo as a well-known brand, even as she has said a lot internally and externally that she detests purple.</p>
<p>(That has long been Yahoo&#8217;s main color and also mantra, as in &#8220;bleed purple.&#8221;)</p>
<p>In an <a href="http://d7.allthingsd.com/20090618/yahoo-ceo-carol-bartz-the-full-d7-session-unexpurgated/?mod=ATD_search">onstage interview with me</a> at the seventh <strong>D: All Things Digital</strong> conference in late May, I asked Bartz about the image of Yahoo being broken and how she would change that perception and revive its innovative spirit.</p>
<p>&#8220;The best way to change the perception is to do a good job and then talk about it,&#8221; she answered at <strong>D7</strong>. &#8220;We just have to get our story out there; we have to continue to appeal to the people that come to us, and frankly, at some point people get sick of having us as the underdog and say, &#8216;Thank God, Yahoo’s back.&#8217;&#8221;</p>
<p>Well, that could depend on how well its upcoming branding campaign works or not, which must also be based on the product and business strategy Bartz settles on in her rejiggering of Yahoo.</p>
<p>Tomorrow morning, Bartz will preside, along with Yahoo Chairman Roy Bostock, at its <a href="http://kara.allthingsd.com/20090618/the-yahoo-annual-meeting-circus-rolls-back-into-town-next-week-send-in-the-clowns">annual meeting in Silicon Valley</a>, although it is doubtful she will unveil any grand plan then for marketing or other major company strategies.</p>
<p>So, until the branding plans are unveiled, here are some of the more memorable Yahoo advertising efforts.</p>
<p><strong>Yodel:</strong></p>
<p><object width="320" height="265"><param name="movie" value="http://www.youtube.com/v/ZSTtG1qYams&#038;hl=en&#038;fs=1&#038;"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/ZSTtG1qYams&#038;hl=en&#038;fs=1&#038;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="320" height="265"></embed></object></p>
<p><strong>Lazarus the Dog:</strong></p>
<p><object width="320" height="265"><param name="movie" value="http://www.youtube.com/v/VYrEYDpno2A&#038;hl=en&#038;fs=1&#038;"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/VYrEYDpno2A&#038;hl=en&#038;fs=1&#038;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="320" height="265"></embed></object></p>
<p><strong>Killer Laser:</strong></p>
<p><object width="320" height="265"><param name="movie" value="http://www.youtube.com/v/AdAJ9sxdH2M&#038;hl=en&#038;fs=1&#038;"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/AdAJ9sxdH2M&#038;hl=en&#038;fs=1&#038;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="320" height="265"></embed></object></p>
<p><strong>Afro-tastic:</strong></p>
<p><object width="320" height="265"><param name="movie" value="http://www.youtube.com/v/xKmTHHlZ4Vw&#038;hl=en&#038;fs=1&#038;"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/xKmTHHlZ4Vw&#038;hl=en&#038;fs=1&#038;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="320" height="265"></embed></object></p>
<p><strong>Odd Advice-giving Canadian Yahoo Creature:</strong></p>
<div><object width="320" height="265"><param name="movie" value="http://d.yimg.com/static.video.yahoo.com/yep/YV_YEP.swf?ver=2.2.40" /><param name="allowFullScreen" value="true" /><param name="AllowScriptAccess" VALUE="always" /><param name="bgcolor" value="#000000" /><param name="flashVars" value="id=12138310&#038;vid=4531136&#038;lang=en-us&#038;intl=us&#038;thumbUrl=http%3A//l.yimg.com/a/p/i/bcst/videosearch/7472/80570030.jpeg&#038;embed=1" /><embed src="http://d.yimg.com/static.video.yahoo.com/yep/YV_YEP.swf?ver=2.2.40" type="application/x-shockwave-flash" width="320" height="265" allowFullScreen="true" AllowScriptAccess="always" bgcolor="#000000" flashVars="id=12138310&#038;vid=4531136&#038;lang=en-us&#038;intl=us&#038;thumbUrl=http%3A//l.yimg.com/a/p/i/bcst/videosearch/7472/80570030.jpeg&#038;embed=1" ></embed></object><br /><a href="http://video.yahoo.com/watch/4531136/12138310"></a></div>
<p><em>[Belly Yodel photo courtesy of <a href="http://www.flickr.com/photos/yodelanecdotal/217970932/">Yodel Anecdotal</a> on Flickr]</em></p>
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