The company, which often proclaims its new releases as revolutionary, has been very low key about Snow Leopard. For many months, Apple (AAPL) has made it clear the new OS wouldn’t sport new eye-popping features, but would instead be focused on what it calls “refinements” and “fine-tuning.” Perhaps its biggest new feature is something only a minority of Mac owners will ever use: built-in compatibility with Microsoft’s Exchange corporate email, calendar and contacts service.

Snow Leopard is priced accordingly, at just $29 for people upgrading from Leopard. That’s $100 less than what Leopard cost. And it’s $90 less than what Microsoft plans to charge upgraders for the main consumer version of its next version of Windows, called Windows 7, which is due out Oct. 22. Windows 7 is also an iteration on its predecessor, rather than a revolutionary new product, though it has some nice tweaks and will be a more dramatic improvement due to Vista’s failings. I’ll have a full review of it closer to its release.

I’ve been testing Snow Leopard on three Macs—an older desktop and a laptop of my own that I upgraded from Leopard, and a new MacBook Pro laptop Apple lent me for testing with Snow Leopard pre-installed. I found Snow Leopard easy to install, faster than Leopard, compatible with my most commonly used software and peripherals, and filled with a number of small, useful refinements and additions.

One delightful change: Snow Leopard takes up less than half the room on a hard disk that Leopard did, and Apple says the average user who upgrades will free up about 7 gigabytes of space. On my 2008-vintage MacBook Pro, I gained back a whopping 14 gigabytes.

But I also encountered a number of bugs and glitches, and a few incompatibilities, including a wildly wrong guess by Snow Leopard about which driver to use for an older, lightly used printer on one of my upgraded Macs. (It did fine with my main printer.)

Overall, I believe Snow Leopard will help keep the Mac an appealing choice for computer buyers, and I can recommend it to existing Mac owners seeking more speed and disk space, or wanting to more easily use Exchange. But I don’t consider Snow Leopard a must-have upgrade for average consumers. It’s more of a nice-to-have upgrade. If you’re happy with Leopard, there’s no reason to rush out and get Snow Leopard.

For some current Mac owners, Snow Leopard isn’t an option. About 20% of them are still using older models that aren’t powered by the Intel (INTC) processors Apple currently uses. Snow Leopard simply won’t work on these machines, including models designated as G4 or G5 and sold as recently as 2006.

And, for owners of Intel-based Macs who are still using the older Tiger version of the Mac OS, Apple is officially making Snow Leopard available only in a “boxed set” that includes other software and costs $169. The reasoning is that these folks never paid the $129 back in 2007 to upgrade to Leopard. But here’s a tip: Apple concedes that the $29 Snow Leopard upgrade will work properly on these Tiger-equipped Macs, so you can save the extra $140.

Here’s a quick rundown of what I found in testing Snow Leopard:

Installation

Snow Leopard comes in one version, rather than the multiple operating system versions favored by Microsoft (MSFT). And that single version handles hardware and software based on both a standard computer technology, called 32-bit, and a newer one, called 64-bit, which can use much more memory and is faster.

Both my desktop and laptop Macs converted to Snow Leopard quickly and smoothly, in about 45 minutes each. Unlike the upgrade process Microsoft is requiring to get to Windows 7 from Windows XP, the Snow Leopard upgrade preserves all your files, settings and programs where they previously existed, right down to your desktop icons and wallpaper. No disk wiping, file moving, or program re-installation is required. And, as noted above, you actually gain disk space, because Apple has slimmed down the OS and also automatically removes or compresses old system files (not your personal data) that are no longer needed or used often.

However, I did run into a couple of minor problems: on one of my Macs, a screen saver displaying certain of my photos didn’t work after the switch. Other photos did work. Apple says this is a bug it will fix.

Speed

After changing to Snow Leopard, my Macs worked faster. I already considered them pretty speedy, so the overall effect wasn’t mind-blowing. But Snow Leopard’s built-in programs, like Mail, the Safari browser, and the Finder—Apple’s equivalent of the Windows Explorer—have all been rewritten behind the scenes, so these and other specific features are now a lot quicker. I found that email folders stuffed with thousands of messages opened almost instantly, and copying files was noticeably faster, even when the destination was on the Internet or a network. The Safari 4 browser, already very fast with Leopard, is even speedier under Snow Leopard, especially on more complex Web sites that use a popular technology called Javascript.

New Features

True to its word, Apple has built few new features into Snow Leopard, and, except for Exchange (explained below), these are small. One touted feature is called Dock Expose, which allows you to see small versions of all the open windows in any running program by clicking on its icon in the Dock at the bottom of the screen. But this is mostly a reworking of a feature that already has been on the Mac.

Apple’s QuickTime video player has been upgraded, with a clean new interface for playback, and the new ability to record and trim videos. Icons can be more easily enlarged, and you can preview the files they represent, even playing videos in miniature or paging through multipage PDF or PowerPoint files.

My three favorite tweaks, barely mentioned by Apple:

• “Substitutions,” which is like the auto-correct feature in Microsoft Word, but extends the concept to Apple’s email and other programs;
• the ability for Snow Leopard to automatically reset the time zone on the Mac’s clock based on your location while traveling;
• and a new built-in function in QuickTime that allows you to record videos of actions you take on the Mac’s screen.

Exchange

Although Exchange is a widely used Microsoft server product, employed by many, many companies to manage employees’ email, calendars, and contacts, it isn’t built into Windows. To use Exchange, you have to buy add-on software, usually Microsoft’s Outlook for Windows PCs. It also hasn’t been built into the Mac OS, and usually required Mac owners to buy Microsoft’s Entourage program. But, with Snow Leopard, Apple is building Exchange right into the operating system, so it works with Apple’s free, built-in email, calendar and contact programs.

With the generous help of my company’s IT folks, I tested this feature, and it worked very well. All my corporate information flowed into Apple’s programs, very quickly, and I could search the company directory, check the calendars of people with whom I wished to schedule meetings, and more.

However, Apple makes setting up this new feature look simpler than it is. In most cases, I believe, it will require the time and cooperation of corporate IT personnel, who will need time to learn it—especially since, at many companies, relatively few of these folks are Mac experts. In my case, an Apple employee had to help my IT colleagues and me to get it going. But you likely won’t have that aid.

Compatibility and Glitches

Commonly used third-party programs, like the Mac versions of Microsoft Office, the Firefox browser, and Adobe Reader, all worked fine in my tests after the upgrade. But a few things didn’t. Apple admitted I had found a few bugs and said that some software makers will have to upgrade their software because the programs rely on under-the-hood components that have changed in Snow Leopard.

VMware’s Fusion program for running Windows simultaneously with the Mac operating system worked, and I was able to use Windows. But it was a bit glitchy. VMware (VMW) provided me with a forthcoming new version tailored for Snow Leopard’s changed underlying architecture, which worked perfectly.

A Cisco (CSCO) program used to connect to corporate virtual private networks caused one of my test machines to completely crash, a rarity on Macs. But Snow Leopard now contains the same Cisco VPN connector as a built-in feature, and that worked perfectly.

Snow Leopard didn’t properly recognize my older-model Verizon (VZ) cellular modem card, though I was still able to use the card by digging into Apple’s network preferences screen. Apple says this is a bug it will fix.

As noted above, Snow Leopard didn’t work at first with an older networked printer on one of my test Macs, and thought it was a laser printer instead of an inkjet. I did get it working, by manually selecting a different printer driver, but Apple admits this is a bug it will have to fix.

Finally, the Time Machine backup file on one of my Macs stopped working. With my permission, Apple examined the file using a diagnostic tool and claimed it had become corrupted a couple of months ago, before the upgrade, and that Snow Leopard merely exposed the problem. I have no way of knowing if this is true, but Time Machine did work perfectly on the two other test Macs.

Underlying Technologies

In addition to greater 64-bit capability, Snow Leopard has two other big under-the-hood additions. One, called Grand Central Dispatch, makes it easier for developers to write programs that make better use of the multiple “cores,” or processing units, in modern processors. The other, called OpenCL, makes it easier for developers to offload some non-graphics tasks to today’s potent graphics chips. These are very important, especially for power-hungry tasks like video production and high-end gaming, but Microsoft is building similar capabilities into Windows 7, and they won’t really matter on either platform until third-party developers make use of them, which will take time.

Bottom Line

Apple already had the best computer operating system in Leopard, and Snow Leopard makes it a little better. But it isn’t a big breakthrough for average users, and, even at $29, it isn’t a typical Apple lust-provoking product.

Find Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

]]> http://allthingsd.com/20090826/apple-changes-leopards-spots/feed/ 0 http://allthingsd.com/20090429/improving-pc-performance/ http://allthingsd.com/20090429/improving-pc-performance/#comments Thu, 30 Apr 2009 00:28:01 +0000 Walter S. Mossberg http://mailbox.allthingsd.com/20090429/improving-pc-performance/ Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

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In your spring buyer’s guide, you wrote that adequate graphics chips will be more important than ever, but in the past you’ve advised that memory, or RAM, was key to speed and performance. Can you now get the same gains by buying or adding a better graphics chip? Or is RAM just as important as ever?

There are lots of things that can improve the performance of a PC or Mac. But adding memory still gives you more bang for the buck than any other, in my view. What I was saying last week is that the forthcoming Microsoft and Apple operating systems will be relying more on graphics chips to help take some of the load off the main processor and speed up certain tasks. Even so, a better graphics chip isn’t a substitute for more main memory. In fact, most moderately priced computers use so-called integrated graphics chips, which lack dedicated memory and share some of the computer’s main RAM. So having plenty of main memory is directly related to getting the most out of such graphics chips.

Can the iPhone be connected to desktop peripherals? I want to be able to plug my iPhone into a large monitor and printer.

There are already several apps, including one from Hewlett-Packard, that allow you to print photos wirelessly from an iPhone to a printer that’s connected to a Wi-Fi network. But, as far as I know, there is nothing on the market today that can connect an iPhone to an external monitor or keyboard, or to a printer for nonphoto printing. However, Apple has announced that the new 3.0 version of the iPhone operating system, due this summer, will enhance the ability of the iPhone to work with add-on hardware, either via cables or wirelessly. The company showed this off with medical devices, but it’s possible that some third party could make it work with monitors or printers or keyboards.

A recent article in the Journal reported that a person had installed the Mac operating system on a Windows laptop. Is this really possible and is it legal?

Apple doesn’t sell or license its Mac OS X operating system for use on non-Apple hardware. In fact, the company considers it illegal to install OS X on other brands of computers. Nor does it produce OS X drivers for non-Apple hardware features that are built into competitors’ computers. Nevertheless, some computer hobbyists have installed OS X on non-Apple hardware, and posted photos and videos online to prove it.

Even if you are willing to ignore the legal issues, this process, while not brain surgery, takes more skill than the average user possesses. And, in the end, some features of the computer may wind up disabled or require workarounds to function. For instance, on one such machine I saw, the speaker port didn’t work with the Mac OS.

• You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

]]> http://allthingsd.com/20090429/improving-pc-performance/feed/ 1 http://allthingsd.com/20090120/earnings-week-you-want-the-truth/ http://allthingsd.com/20090120/earnings-week-you-want-the-truth/#comments Tue, 20 Jan 2009 19:00:14 +0000 John Paczkowski http://digitaldaily.allthingsd.com/?p=11597

[ See post to watch video ]

]]> http://allthingsd.com/20090120/earnings-week-you-want-the-truth/feed/ 0 http://allthingsd.com/20090106/logitech-withdraws-guidance-sets-15-percent-workforce-cut/ http://allthingsd.com/20090106/logitech-withdraws-guidance-sets-15-percent-workforce-cut/#comments Tue, 06 Jan 2009 12:21:07 +0000 Eric Savitz http://voices.allthingsd.com/?p=7364 Logitech (LOGI) late Monday said it is withdrawing its sales and operating income growth targets for the March 2009 fiscal year. The maker of computer peripherals and other consumer electronics accessories also said it will reduce its global workforce by about 15 percent. The company has about 9,400 employees, suggesting the loss of about 1,400 jobs. The cuts will result in an unspecified charge to earnings in the fiscal fourth quarter ending in March.

In a statement, CEO Gerald Quindlen said that in December, “the retail environment deteriorated significantly.” He said customers reduced inventory levels in the face of weaker consumer demand. Quindlen added that he expects the economic environment to worsen in the coming months.

Read the rest of this post

]]> http://allthingsd.com/20090106/logitech-withdraws-guidance-sets-15-percent-workforce-cut/feed/ 0 http://allthingsd.com/20081029/shopping-for-basics-and-saving-money-on-your-next-pc/ http://allthingsd.com/20081029/shopping-for-basics-and-saving-money-on-your-next-pc/#comments Thu, 30 Oct 2008 01:06:02 +0000 Walter S. Mossberg http://ptech.allthingsd.com/20081029/shopping-for-basics-and-saving-money-on-your-next-pc/ It’s time for my annual fall PC buyer’s guide. As always, this guide covers what average consumers doing typical tasks should look for in a desktop or laptop PC. That excludes heavy-duty gamers, corporate buyers, techies, or enthusiasts.

But this autumn, we find ourselves in a serious global economic slowdown. So I will focus this edition of the guide on how folks whose PC budgets have shrunk can still get something adequate for light use.

The guide below applies to both desktops and laptops, since the latter, at least in the consumer market, have achieved rough parity in performance and versatility, and are now more popular than desktops.

Windows vs. Mac: I consider the Mac operating system, Leopard, to be faster, easier and more stable than Windows XP or Windows Vista. It isn’t susceptible to the vast majority of malicious software that circulates on the Internet. And Macs also include Apple’s superb built-in iLife multimedia suite. Macs can even run Windows, though that costs extra.

However, Apple (AAPL) has consciously chosen not to offer machines in the bargain category. The cheapest Mac desktop, the minimalist Mac Mini, which doesn’t even include a monitor, speakers, keyboard or mouse, costs $650 for a model with a hard disk I consider adequate. The cheapest Mac laptop, the base model of the prior-generation MacBook (which Apple has retained in its lineup) is $999.

Both are good values, mainly due to the software. And Macs can save you money over time. But if the lowest upfront cost is your objective, you can pay hundreds less for desktops and laptops from Windows PC makers.

Which Windows: Windows Vista is too often slow, and incompatible with older peripherals, such as the printers you might not want to replace in this economic climate. It also can cost more because it demands beefier, and thus costlier, hardware to run well than does the older Windows XP.

Budget shoppers should look around for a computer that still runs XP, either one of the dwindling number of models built with XP in mind, or one that has been “downgraded” by the manufacturer to XP. This downgrade “feature” can cost $50 or more upfront, but permits you to buy a cheaper machine.

Dell Inspiron 530

For instance, I recently advised two of my budget-minded friends to buy a low-end Dell desktop, the Inspiron 530, at Micro Center, a small but very good national chain of computer superstores. This Dell (DELL) runs XP, and has a low-end Intel (INTC) processor. The store is currently selling a version with a 250-gigabyte hard disk — more than enough for an average user — and 2 gigabytes of memory, generous for XP, for just $400 after instant rebate. You can get a similar good deal directly from Dell.

These particular friends, one on each coast, each bought a nice LCD monitor for $100-$150, and were out of the store for very little money. Since they only wanted to run Microsoft (MSFT) Office, browse the Web, do email and manage photos, this machine met their needs.

Another option is a low-cost machine with the Home Basic version of Vista, which also tends to cost less and to require less-expensive hardware than the more-common Vista Home Premium. If my friends had wanted laptops, I could have steered them to a 15-inch Acer Aspire laptop at the same store. This machine runs Vista Basic, with 1 gigabyte of memory and a 120-gigabyte hard disk, and costs $380.

You can often buy an even less-costly computer if you opt for the Linux operating system, but I still don’t advise this for average non-techie users.

Memory: For XP, or a Mac, I suggest 2 gigabytes of memory, but you can get away with 1 gigabyte for light use. For Vista, I recommend 3 gigabytes, but 2 gigabytes will do on a tight budget. You can always add memory later.

Hard disk: On a laptop, 160 gigabytes is the minimum I usually suggest, but you can get by with 120 gigabytes and upgrade when economic times are better. On a desktop, 250 gigabytes is easily obtainable, but 160 gigabytes will do.

DVD drive: If you never record DVDs, you can save money by buying a cheaper combo drive, which plays both DVDs and CDs, but records only the latter.

Processor: Look for a dual-core processor, but to save money, don’t worry about the speed, model number, or brand.

Video: A separate, or “discrete,” video card is best, especially for Vista Home Premium, but budget shoppers should stick with lesser “integrated graphics.”

Other features: If your home lacks the fastest “n” version of Wi-Fi, spend less for a laptop with the older “g” version. If you don’t need to do video chats or recording, don’t pay for a built-in camera and microphone.

Netbooks: If you don’t mind a tiny screen, cramped keyboard and limited file storage, these popular new mini-laptops can save you money. Some sell for under $400, even equipped with Windows.

Remember, pay only for the computing capabilities you need.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

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