AllThingsD » phone calls

Ring, Ring. Hi, It's Google

Amir Efrati — Fri, 24 Dec 2010 05:33:58 +0000

Google Inc., which helped popularize the idea of automated ad sales on the Web, has been quietly turning to an old-fashioned tool–phone calls–to compete in the hot market for local business advertising.

The Internet-search giant this year has hired several hundred sales representatives to call U.S. businesses such as spas, restaurants and hotels to promote new advertising initiatives, people familiar with the matter said. The effort includes an office in Tempe, Ariz., with around 100 sales representatives, one of these people said.

Since 20% of searches done on Google are for local information, “a strong Web presence can help neighborhood businesses answer those searches and bring in more customers,” said Marissa Mayer, Google’s vice president of geographic and local services, in a prepared statement. Google’s new local ad offerings “are simple and they work, so we’ve been investing in marketing and sales to support them.”

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magicJack: Cheap, Way Overhyped, But Really Works

Walter S. Mossberg — Thu, 18 Feb 2010 02:06:20 +0000

When I see a high-tech product that’s advertised mainly via frequent hard-sell TV ads, as if it were a diet pill, I tend to assume it can’t be very good, especially if its price is absurdly low. So, I haven’t paid much attention to a product called magicJack, a small $40 adapter for your computer that claims to let you make unlimited domestic phone calls over the Internet with your home telephone free for a whole year—and for just $20 a year thereafter.

But after receiving reader requests to review magicJack, I decided to do so. To my surprise, it worked pretty much as advertised. It has a few drawbacks, and extra fees for added services, such as vanity phone numbers. But I found magicJack easy to set up and easy to use, and it yielded decent, if not pristine, call quality. I even tested customer support—a source of complaints online—and found it friendly, fast and responsive.

[ See post to watch video ]

MagicJack looks like an oversized USB flash drive. On one end is a standard USB connector for the PC; on the other is a standard phone jack to plug in a phone. It’s compatible with PCs running Windows XP, Vista and Windows 7, as well as with all Intel-based Macs. It works with both corded and cordless phones, and comes with software for dialing, though you can also dial directly from a connected phone.

The low annual fee covers calls to and from any phone on any telephone network—landline or cellphone—not just phones connected to computers or to other magicJacks. The only restriction is that the numbers called must be in the U.S., Canada, Puerto Rico or the U.S. Virgin Islands. You can also buy low-cost prepaid international minutes, or take your magicJack abroad to make free calls home. You can move it among different computers and locations.

MagicJack can also be used without a phone handset, via a computer headset or the computer’s built-in microphone and speakers.

YMAX’s magicJack

There’s nothing new about Internet phone calling. Companies like Vonage and Skype have been doing it for years. But magicJack is different. It emphasizes calling to and from phones on regular wired and wireless phone networks, and its prices for calls to and from such non-Internet-connected phones are much lower.

For instance, the lowest plan advertised on Vonage’s (VG) Web site for calling regular phones in the U.S., Canada and Puerto Rico is $17.99 a month, or about $216 a year, versus magicJack’s $20. And Vonage gives you only 500 minutes a month, while magicJack sets no limit. Skype charges per-minute or monthly fees for calls to regular phones and an added fee to receive incoming calls.

The maker of magicJack says its low prices are possible because the product is produced by a privately held Florida company called YMAX, which is also a phone carrier. The company also runs ads inside its software. You can buy the device at a wide variety of stores, even drugstores and convenience stores.

I tested magicJack on both a PC and a Mac. The software resides inside the magicJack itself and installs each time you connect it.

In my tests, I made and received calls on both computers, using a single landline phone and using a cordless-phone system in my house after plugging its base station into the magicJack. In the latter case, I could make and receive calls from cordless phones all over my house. I exchanged calls with both landline phones and cellphones from the magicJack.

The call quality was good, except for a few times when the connection got scratchy for a second or two. Most of the people I called said they couldn’t tell I wasn’t on a regular call. The system offers voice mail, call forwarding and conference calls, and you can save contacts.

A couple of times I didn’t get an immediate dial tone, and had to hang up and try again.

The biggest downside of the magicJack compared with regular phone service is that you have to be running an Internet-connected computer, with a magicJack installed anytime you want to make or receive calls. Also, as with all Internet phone systems, you have to register your address with 911 emergency systems.

With magicJack, you get a new phone number. The company says it is working on allowing you to port your existing landline number. You can keep your landline number for use on some phones or when you’re not using magicJack.

I found magicJack worked better on Windows than on the Mac. At one point, magicJack customer support had to send me software to patch the Mac version. But the company claims it is fixing that with a new Mac version coming soon.

YMAX also says it plans to roll out this year a Skype-like service that won’t require any magicJack hardware, just a PC or an iPhone. It also plans a new version of magicJack to turn cellphones into wireless magicJack handsets.

I don’t know if those diet pills in the TV ads work. But magicJack does.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

AT&T Announces New "We Had to Because Verizon Did" Pricing Plans

John Paczkowski — Sat, 16 Jan 2010 00:52:18 +0000

When Verizon Wireless (VZ) announced in February 2008 that it would offer unlimited mobile phone calls for a flat rate of $99.99 a month, it took AT&T (T) a matter of hours to craft a similar rate plan and issue a press release touting it. No surprise then that Verizon’s announcement this morning of a $69.99-a-month nationwide voice plan and an $89.99-a-month voice-and-text plan was quickly followed by AT&T’s announcement of similar offerings. They are:

? Feature Phone customers may choose unlimited talk for $69.99. Family Talk customers (prices assume two lines) may choose unlimited talk for $119.99 per month. Texting plans remain unchanged at $20 for unlimited plans for individuals and $30 for Family Talk plans.

? Quick Messaging Device customers may choose unlimited talk for $69.99 and Family Talk plans may choose unlimited talk for $119.99 per month (for two lines). These plans require a minimum of $20 per month for individual plans and $30 per month for Family Talk plans in texting and/or Web browsing packages for new and upgrading customers.

? All smartphone customers, including iPhone customers, may now buy unlimited voice and data for $99.99. For smartphone customers with Family Talk plans (prices assume two smartphones), unlimited voice and data is now available for $179.99. Texting plans remain unchanged at $20 for unlimited plans for individuals, $30 for Family Talk Plans.

Ministry of Love? How May I Direct Your Call?

John Paczkowski — Wed, 13 Feb 2008 18:13:14 +0000

If the federal government expands its existing surveillance powers any more, it’s going to be able to supply the White House power grid with electricity generated exclusively by the Founding Fathers spinning in their graves.

The U.S. Senate approved espionage legislation yesterday that would not only grant the National Security Agency sweeping new powers to intercept international phone calls and emails, but it would also grant retroactive immunity to the telecom companies that participated in the government’s post-9/11 warrantless domestic spying program.

With a 68-29 vote, the Senate passed the revision to the 30-year-old Foreign Intelligence Surveillance Act along to the House of Representatives, which has already taken issue with its telecom-immunity provision. Said Sen. Chris Dodd (D., Conn.), “[The Senate has] just sanctioned … the single largest invasion of privacy in the history of the country.“

Sen. Russell Feingold (D., Wis.) was equally incredulous. “It is inconceivable that any telephone companies that allegedly cooperated with the administration’s warrantless wiretapping program did not know what their obligations were,” he said. “And it is just as implausible that those companies believed they were entitled to simply assume the lawfulness of a government request for assistance.”

Ah. And that being the case, it follows that we shouldn’t simply assume the lawfulness of a government request for broader clandestine surveillance powers. Right?

Said Michael Sussmann, a former Justice Department intelligence lawyer who represents several telecommunication companies: “This is a dramatic restructuring of surveillance law. And the thing that’s so dramatic about this is that you’ve removed the court review. There may be some checks after the fact, but the administration is picking the targets.”

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