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Google TV: No Need to Tune In Just Yet

Walter S. Mossberg — Thu, 18 Nov 2010 02:07:11 +0000

The quest to bring the full range of Internet video to your TV in a simple way continues, but it isn’t going well. The latest team to try—Google, Logitech and Sony—has made an admirably bold effort, but, like others before, it has missed the mark, at least in its first effort.

[ See post to watch video ]

Google TV—software built into hardware made by Logitech and Sony—is very different from competing products, such as Apple TV and Roku. Unlike the others, it aims to merge Web video and regular TV in one simple interface, via one box, with one easily usable controller. Also, unlike the others, it isn’t limited to just customized channels that bring specific Web-video services to the screen. It lets you browse to almost any website with video, and play it on the TV.

But, for now, I’d relegate Google TV to the category of a geek product, not a mainstream, easy solution ready for average users. It’s too complicated, in my view, and some of its functions fall short.

You can get Google TV in three ways. One is through a small, black $300 set-top box called the Logitech Revue. The second is through a special Sony Blu-ray player that costs $400. The third is through a Sony TV with built-in Internet that starts at $600. All are much costlier than the $99 Apple TV or the $60 Roku, but they offer more of the Internet’s video and make the effort to integrate it with cable or satellite programming.

Logitech Revue for Google TV

Google TV cleverly piggybacks onto your existing cable or satellite box and can control it, at least to some extent. So there is no switching of inputs or remotes required, at least theoretically, to go between Internet video and regular TV—something that has plagued competing systems. But if you try to watch an Internet version of a show from a big network site or from Hulu on your Google TV device, it’s blocked, because the studios want to channel those shows through your cable or satellite box.

I tested Google TV using the Logitech Revue product, though I also met with Sony and had a briefing on their version, which looks and works pretty much the same. Setup took 12 steps and about 40 minutes and went pretty smoothly. It might have been worse if, as Logitech warns, your cable or satellite box requires you to install special cables to allow the Revue’s controller to operate it, or if you use a separate audio system. You need an HDTV with HDMI jacks on your TV and cable or satellite box to use the Logitech Revue.

The controller on the Revue is a wireless keyboard. Yes, that’s right, a keyboard, something you might find unattractive in the living room and no better than what you might use if you just plugged a PC into the TV.

Logitech does offer an optional “mini” controller for $130, but it is essentially a tinier keyboard with minuscule buttons and track pad crammed into a smaller space. It is more complex to operate than the big keyboard and much more complicated than a typical TV remote. Sony’s box comes with a similar, complex-looking mini-controller.

The key to Google TV, however, is the software, not the hardware. There is a home screen with a list of core functions, but, Google being Google, the principle activity is meant to be search. You just start typing what you want to see and Google TV brings up a list of hits from both regular TV and the Internet.

Unfortunately, in my tests, this search-and-viewing process was frustrating. For one thing, you only get a few results, and in my experience, they usually weren’t the right ones. When I was looking for the telecast of the Mark Twain Award ceremony for Tina Fey, all Google pointed me to were short clips on YouTube. I had to do a full Web search (a standard option in the brief list Google gives you) and then navigate through a standard Google results screen, which was unreadable at 10 feet without zooming in, to find the full show on the PBS website.

When I finally got to the PBS page, we watched the show, but it was noticeably pixelated on our large TV screen, even though my Internet connection is very fast.

In another case, I wanted to see the new Beatles-themed ads from Apple, but Google’s first results didn’t include them. The closest they came was an old fictional ad on the topic produced by a fan years ago. I manually navigated to Apple’s website, where the ads were prominent, but found that Google TV doesn’t support QuickTime, Apple’s video format. (The company says it plans to do so in a future release.) I knew the ads were also on YouTube, so I went there and eventually found them, with some effort, but they stuttered on playback.

To use the Logitech Revue for Google TV, you need an HDTV with HDMI jacks on your TV and cable or satellite box.

I was similarly frustrated by finding and using regular TV shows from my cable box. Unless you have a box from Dish network, Google TV can’t search in your recorded shows, or allow you, when it finds a show coming up, to set it to record. You’ll likely switch to your regular remote to do those things, which defeats Google’s aim of integration.

Also confusing is Google TV’s home screen, which has overlapping categories. For instance, there is a Queue, for some of your favorite podcasts and sites, and a Bookmarks for others. There is an Applications menu that takes you to specially designed apps that spare you from navigating the regular Web, such as the Netflix video service or Pandora Radio. But there is also a Spotlight category that has customized, simplified websites that, to an average user, amount to the same thing. And, so far, you can only search for the names of most applications, not any content they contain.

Google plans to add the Android Market of third-party apps to Google TV. That could be good, adding more functionality. But it also risks adding more complexity, unless Google redesigns the interface.

Google TV has its strong points. The integration of Web video and regular TV, while flawed, is a smart move. There is even a picture-in-picture feature that lets you keep watching TV while, say, using Twitter or any other Web function. And the Logitech box has an optional $150 camera that allows you to make free video calls. It worked well in my one test. Logitech also allows you to control the Revue from an iPhone or Android app.

But this is a 1.0 product. For now, I’d suggest average users dying to watch Internet video on a TV, either plug in a PC or use one of the wireless systems, like Intel’s Wi-Di, that wirelessly beam video from a PC to a TV. Or, you could wait for Google TV to improve.

Find all his columns and videos at walt.allthingsd.com Email him at mossberg@wsj.com.

Yahoo Upgrades Search Experience With "Accordion"–As It Ports Over Tech to Microsoft

Kara Swisher — Thu, 07 Oct 2010 04:00:42 +0000

Tonight, Yahoo is introducing a new set of search upgrades, moving to focus on boosting its experience for consumers as it ports responsibility for underlying search technology over to Microsoft under its new partnership.

The new features include an innovative, if odd, vertical “accordion” tab.

“We have been actively working on the algorithmic transition of search, which was completed in August, and we are already releasing new features to the search experience,” said Shashi Seth, SVP of Yahoo Search and Marketplaces, in an interview with BoomTown today. “Since we are not actively spending a lot of energy on back-end stuff, we can focus our efforts on new things.”

Among the new enhancements to Yahoo (YHOO) search: A vertical “accordion” paradigm with shortcuts on search results that allow for new kinds of information presentation; “quick apps,” beginning with one for Netflix (NFLX) that lets its members add movies to their queue directly from the search results page; slideshows within search from the “Trending Now” lists on Yahoo; more immersive and theater-style photo and video search, as well as “the ability for people to view personally meaningful public Facebook albums from friends,” when they sign in to Facebook; and a new mobile search experience for Apple (AAPL) iPhone and Google Android smartphones, as well as feature phones, that uses HTML5 technology.

“We wanted users to see that things had changed dramatically,” said Seth. “Consumer needs for search engines have changed.”

He said that in testing so far, engagement–an increasingly important measure for advertisers–had spiked with the new features, especially in “taking search from an information need to action at an end.”

Seth promised a “huge pipeline of stuff” to come in search, where the Silicon Valley Internet giant holds the No. 2 position in market share, well behind Google (GOOG) and ahead of the Microsoft (MSFT) Bing service.

Both Google and Microsoft have been adding a series of search upgrades over the last year, such as Google Instant, while Yahoo has not.

Yahoo has a blog post up about it here.

And here are some screenshots, as well as the official press release and an overview by Yahoo of the new search features (click on the images to make them bigger):

Yahoo! Makes Searching More Relevant, Productive and Fun

New features help people explore their interests and do more

SUNNYVALE, Calif., October 7, 2010–Yahoo! (NASDAQ: YHOO) today introduced new Search enhancements that will help millions of people be entertained, productive, and informed anywhere they are across Yahoo!. Leveraging Yahoo!’s rich content and robust technology platforms, these new Yahoo! Search features will help people get to the entertainment and news content they care about on all connected devices–and do more with the things they find.

“Our goal is to understand what people care about and to make it fun for them to explore the most personally relevant, interesting, and informative content so that they can get things done faster and stay in the know,” said Shashi Seth, senior vice president, Yahoo! Search and Marketplaces. “Yahoo!’s new immersive Search is a cornerstone of the overall Yahoo! experience, creating more ways to connect people with whatever and whoever interests them.”

To start using the new enhancements, go to Yahoo.com and search for topics such as “Lady Gaga” or “Wall Street: Money Never Sleeps.” The features include 3D multifaceted results and tools that let people:

• Cut to the chase–Intelligent shortcuts for movies, musical artists, celebrities and news topics conveniently organize the most important details such as images, articles, videos, tweets, event listings, and ratings. They also provide quick and easy ways to purchase movie or concert tickets while searching.

• Find favorite flicks–The first in a series of unique “quick apps” from Yahoo! Search, a new Web app for Netflix provides an easy way for Netflix members to add movies to their Queue right from the Search results page. In the coming months, Yahoo! plans to launch additional apps that change the search paradigm from finding to doing.

• Watch what’s happening now–Continuing to bring Search to more people in more places across Yahoo!, the company is helping people feed their curiosity by displaying image slideshows right above the standard results for interesting topics from Yahoo!’s Trending Now lists on Yahoo.com and elsewhere.

• Lean back and browse more pictures–An immersive new Yahoo! Image Search delivers engaging slideshows with public photos from Flickr and Yahoo!’s leading content sites, as well as the ability for people to view personally meaningful public Facebook albums from friends when they sign-in and connect their Yahoo! accounts to Facebook.

• Search on the go–Android and iPhone users can now get faster, more sophisticated Search results, thanks to the latest HTML5 technology. Rich content on entertainment, finance, and local topics is surfaced in more unique and compelling ways for high-end mobile devices.

Working toward its vision to be the center of people’s online lives, Yahoo! is dedicated to re-imagining Search by creating new ways to bring people closer to what they need and want on the Web. Today’s visually stunning new Search experiences throughout the Yahoo! network, along with innovative technology enhancements and quality improvements for rich local and shopping searches, all supplement organic algorithmic Search listings from the recently transitioned Microsoft search platform. Yahoo! expects current and future innovations to redefine Yahoo! Search and drive greater consumer engagement and loyalty.

New features began rolling out to Search users across the U.S. today, and Yahoo! expects to launch them for additional global markets in 2011.

Search Launch Overview Oct 2010

Weighing Devices for Your Netflix Delivered via Web

Nick Wingfield — Thu, 04 Dec 2008 02:18:03 +0000

Netflix was a pioneer in the business of movie rentals — getting consumers to rent DVDs online and mailing them out in cheery red envelopes. Recently, it has put a lot of effort into a service that delivers movies digitally over the Internet to subscribers, preparing for a day when getting movies on a physical disc will become outmoded.

People today use the Netflix service on their computers, but Netflix (NFLX) has cut a series of deals with hardware partners to make the service available on TV sets through an array of devices.

Most of these devices were designed to do other things: a videogame console, high-definition Blu-ray disc players, a TiVo (TIVO) digital video recorder. So to see how well the service works on these devices, I’ve spent the past couple of weeks comparing the Netflix experience on Microsoft’s (MSFT) Xbox 360 game console, on LG Electronics’ BD300 Blu-ray disc player and on a set-top box from Roku called the Netflix Player. The last, as the name implies, is designed mainly for Netflix service.

The devices suffer from a relatively skimpy selection of videos on the Netflix Internet service. Netflix has more than 100,000 titles for rent on disc, but about 12,000 titles for viewing through its Internet service at the moment, and there’s often a months-long delay after a movie’s release before it shows up online. Television shows generally turn up more quickly, with a handful, like NBC’s “Heroes,” watchable the day after they air.

Still, I find the Netflix service very appealing, especially for catching up on episodes of TV series, such as “30 Rock,” that I missed when they aired. Unlike the iTunes Store and other sites that charge users $1.99 per TV episode and $3.99 to rent a movie online, the Netflix Internet service is free to subscribers to its DVD service on one of the company’s “unlimited” rental plans, which start at $8.99 a month.

Depending on how fast your Internet connection is, Netflix videos begin playing almost instantly, though you can’t keep permanent copies.

Connecting the devices to Netflix through my wired home network was easy in all three cases. I used a wireless home network — more common in homes than the wired variety — with the Roku device, the only one of three products that comes with built-in Wi-Fi (it worked well in this mode). People who want to use the Xbox 360 with a wireless network will have to spend $70 or so on an external Wi-Fi adapter. LG recommends people use only a wired home network to connect to Netflix from its player, including adapter kits that cost about $100 for transmitting data over home power lines.

All the devices require you to create a list of movies you want to watch from a computer, just like Netflix subscribers set up “queues” of DVDs to be delivered by mail. The Xbox 360 offered by far the most elegant-looking interface for browsing through videos in my Netflix queue, letting me glide through a long row of cover art representing the movies and TV shows I selected on my PC.

In contrast, the Netflix menu on the LG Blu-ray player and Roku device were more static, making it more awkward to navigate the expanse of titles. Netflix became available on the Xbox 360 in November as part of a more sweeping software upgrade, delivered over the Internet, that remade the graphical look of the system.

The quality of most of the videos on Netflix is, to my eyes, about DVD quality, though Netflix is adding some titles in high-definition to its Internet library. HD titles were available for viewing only through the Xbox 360 when I was testing the service. Roku and LG say they will make software updates available online this month that add HD support to their devices.

The Xbox 360 also has some annoying quirks when using it as a movie player — including a noisy fan I found distracting. The game controller that comes with the Xbox 360 is clunky for playing movies, so users will need to invest in an inexpensive additional remote-control design for media. The Roku and LG players, in contrast, were totally silent and had acceptable remote controls for watching Netflix videos.

I experienced the most serious glitches with the LG Blu-ray player, which occasionally dropped the video signal to my television set as I was watching a movie. LG says the loss of video signal could have been due to the connection I used to hook the player to my TV, though I’ve never had a problem with other devices using the same connection. The LG Blu-ray player also took the longest of all the devices to install software upgrades from the Internet.

While there are some differences in the Netflix experience on the Roku device, Xbox 360 and LG Blu-ray player, none of them is so great that they should trump other considerations — like a desire to play videogames or watch HD Blu-ray movies — in deciding which system is the best fit.

The LG Blu-ray player is available online for about $300. The cheapest Xbox 360 model is $199. (To get Netflix through the Xbox 360, users must be “gold” members to the $49.99-a-year Xbox Live game service.) But if what you’re after is primarily Netflix movies, and you’ve got room near your TV for another box, the $99.99 Roku product is the best value.

Walt Mossberg is on vacation.

Write to Nick Wingfield at nick.wingfield@wsj.com