3 posts and columns on repair

Latest Sony Vaio Peripheral? Oven Mitts.

in News on June 30, 2010 at 5:05 am PT

Sony is voluntarily recalling some 535,000 Vaio laptops worldwide, citing a temperature-control defect. The recall applies to F and C series Vaios sold in the U.S., Europe and Asia since January and follows 39 reports of units being damaged by excessive heat.

Can Big-Box Merchants Fix Your Computer?

in News on December 3, 2009 at 5:00 am PT

Back in the old days–say, 2006–when we needed a computer repaired, we turned to the shop down the street. These were tech-minded guys who seemed to have too much time on their hands, but who could still never fix our busted laptop soon enough.

Entrepreneurs "Tweet" Their Way Through Crises

in News on September 15, 2009 at 11:00 am PT

Twitter has turned out to be a useful tool for some small businesses coping with customer-service or public-relations crises. The social-media service–where users send short “tweets” to followers who have signed up to receive the messages–came in handy for Innovative Beverage Group Holdings Inc., whose drankbeverage.com site crashed last month after a surge in traffic following a segment on Fox News for the company’s so-called relaxation beverage, which contains “calming” ingredients like valerian root and melatonin.