The comments follow a less than stellar fourth-quarter performance in which the gigantic e-commerce provider spent nearly as much money as it brought in the door — even during its busiest quarter of the year.

Profits for the quarter fell 58 percent, while annual earnings were cut nearly in half.

Some analysts were hoping that the end of the year would be a low point for margins and that Amazon would start growing in 2012 as it benefited from the steep investments made the prior year.

But that’s not part of the plan.

“We’re incredibly optimistic about the opportunity that we have, and that’s why we have invested the way we have and why we’re continuing to invest in the business,” said Amazon’s CFO Tom Szkutak in a conference call with analysts.

For clarity, Piper Jaffray analyst Charles Munster asked again: “So, your outlook in terms of investment philosophy hasn’t changed versus last quarter going forward?”

“No, no,” Szkutak said. “We are continuing to look as we always do. We learn every week, month and quarter about customer adoption. We are looking at a lot of positive things across the business in terms of adoption, specifically Kindle growth from a device standpoint and content that’s following that.”

Other categories seeing growth, he said, include clothing, consumables, consumer electronics and Amazon Web Services.

“There’s a lot of interesting opportunities that we continue to invest in. So we are pleased with the performance in Q4 and what it means going forward for us.”

Over the past year, Amazon has invested heavily in infrastructure, including 17 fulfillment centers around the globe. At the end of the year, it had 56,200 employees, up 67 percent year over year, with most of the hiring coming in operations and customer service.

It has also invested heavily in the digital content business, including the Kindle.

It’s widely assumed that Amazon is breaking even or taking a slight loss on the sale of each Kindle Fire. It’s also securing expensive partnerships with content companies across music, video and books, and giving some of that content away as part of the $80 Prime membership, which also includes free two-day shipping.

All of those are bets that Amazon is hoping will reap profits over the long term, as customers continue to consume after they purchase an e-reader or tablet or sign up for Prime.

So far, it’s too early to see how the investment is faring, especially when it comes to new categories.

“It’s very, very early,” Szkutak said, “but so far, we like what we see, so that’s why we are continuing down the path of adding more content and making Prime better. … Because we are investing a lot, we are making sure we understand it very well.”

A lot of details, like Kindle sales numbers, are still being kept under wraps, but he promised Amazon will someday share more about how it is doing.

Unfortunately, the market isn’t as patient. In after-hours trading, the stock was down almost 10 percent at one point. During the session, it ended up down, 8.7 percent, or nearly $17 , to close at $177.50 a share.

Apple announced Tuesday that John Browett, who has been chief executive of Dixons Retail PLC since 2007, would join the company as a senior vice president in charge of the technology giant’s retail operations and expansion in April.

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The yellow-handled hammer, which the eBay CEO purchased at Home Depot using PayPal, signals that the company’s plans for entering the mobile payments business has entered the construction phase.

In an interview yesterday, Donahoe provided a few details about the company’s Home Depot trial and how it would expand from five to 51 stores across the country over the next week.

He also talked about his own experience of buying the tool earlier that morning. (Seen at right: Donahoe wielding his hammer.)

The company also announced fourth-quarter results yesterday, solidly beating both the company’s internal guidance and analyst expectations.

One of eBay’s big initiatives over the past year has been to find ways to work more closely with physical retailers by providing them with the technology they need to operate more efficiently online and offline. Over the past year, that has included buying 13 companies, for a total investment of $3.4 billion.

“We are right at the intersection of something that’s really cool,” Donahoe said. “This isn’t something that everyone sees, like social networking three years into it, when only the early people knew about it.”

What everyone is not seeing, he explains, is how retail and payments are two massive industries that are “at an inflection point where they will go through dramatic change.”

One major opportunity is payments being made at the cash register, and arguably many others see it, too, including Google, Visa, MasterCard and the wireless carriers, which are all working on their own solutions.

Interestingly, Donahoe was willing to put a price on it — and it’s huge.

If eBay is able to capture just 2 percent of the sales occurring at the point of sale, it will be able to double PayPal’s $70 billion business today. If they capture 4 percent, they’ll triple it.

Of course, that will take some time.

This year, eBay is focused on learning and testing out the technology in several trials; then, in 2013, it will begin to scale the business. In 2012, the company is not even factoring in a lift from point of sales in eBay’s revenue guidance.

The company’s big test will start later this week, when it expands its trial with Home Depot from five stores in the Bay Area to 51 stores in the Bay Area, Atlanta and Omaha.

Everything continues to be on track, despite the unexpected departure of PayPal President Scott Thompson. Thompson shocked Donahoe right after the New Year with the announcement that he was leaving to become CEO of Yahoo.

Donahoe declined to give an update on his plans to replace Thompson, saying that he was fine with serving the interim role in the meantime, and relying on the rest of the team PayPal has in place.

So far, Donahoe said, the mobile payments technology works flawlessly, based on his own experiences, but there’s still some additional scenarios they will have to consider.

Yesterday morning, he drove to a store in San Jose, where he consciously left his wallet and phone in the car.

He walked through the aisles to find a hammer and tape measure, and then went to check out, where the terminal gave him the option of checking out with PayPal. He entered his mobile phone number and PIN, and the transaction was completed, with the receipts sent to his phone and email.

“It was faster than swiping the card,” Donahoe said. “This is an advantage that PayPal has. No one else can do it with a mobile number and PIN. There was no fancy whiz-bang technology.”

Customers will also be given the option of paying with a PayPal credit card.

But not all the pieces are in place yet.

Coming soon: Users will be able to store their loyalty cards in their PayPal wallet, and will be able to receive personalized offers based on their shopping habits.

Also, it’s worth noting that while Donahoe checked out easily, there will be a learning curve for others. In advance of going to the store, users will have to associate a phone number and PIN with their account, and enable their account for in-store checkout.

Right now, there’s no contingency plans for if a person doesn’t have a PayPal account, or if it’s not set up. In fact, a very small percentage of the more than 100 million PayPal users have likely done that.

“That’s exactly why I say this is the year for trialing and learning,” Donahoe said, appropriately adjourning the interview with a bang of the hammer.

The results beat both the company’s own revenue forecast of $3.35 billion and analysts’ estimates of $3.32 billion.

In after-hours trading, the company’s stock was up 66 cents, or 2.2 percent, to trade at $31 a share.

The rebound is perhaps a relief since the company’s stock had been trading somewhat lower since it announced earlier this month that Scott Thompson, the president of PayPal, was leaving the company to become the CEO of Yahoo.

The company’s earnings also exceeded expectations. Its non-GAAP earnings of 60 cents a share, which excludes some non-cash items, beat analysts’ expectations of 57 cents a share. Internally, the company had forecast non-GAAP earnings between 55 and 58 cents a share.

On a GAAP basis, the company reported $2 billion, or $1.51 a share, in the fourth quarter, bolstered by a gain on the sale of the company’s investment in Skype.

Retailers during the holiday quarter can often report mixed results, depending on consumer demand during the business shopping season. EBay’s results are perhaps a good signal for the overall market since it is one of the first e-commerce providers to report year-end results.

Amazon, the e-commerce leader, will report Q4 results on Jan. 31.

For the full-year, eBay said revenue increased 27 percent to $11.7 billion and net income totaled $3.2 billion, up 79 percent over the prior year.

PayPal, one of eBay’s fastest-growing businesses, also reported a strong quarter.

The payments division said revenues in Q4 totaled $1.2 billion, up 28 percent from the year-ago period. A lot of that was driven by new accounts and the adoption of mobile payments.

As previously announced, the company said its mobile payment volume reached $4 billion in 2011, more than five times the mobile payment volume in the prior year. It also said that it added one million new accounts on average each month of the year.

EBay said its forecast for the first quarter will not be as robust, which typically happens as spending levels go back to normal. It expects revenues of up to $3.15 billion, with non-GAAP earnings per share of up to 51 cents a share.

In the past seven months, Fab has grown rapidly, registering 1.65 million users, who have purchased 750,000 products.

It now plans to grow even faster, with the help of this acquisition.

Both companies have a similar mission: To bring independent artists and craftsmen, who make aesthetically appealing and sometimes out-of-the ordinary items, to a large marketplace.

Fab.com does this mostly for home decor, and New York-based FashionStake does it mostly for fashion and apparel. The sites have the flavor of a Gilt Groupe, which sells high-end fashion at a discount, except they offer more undiscovered brands, at more reasonable prices.

In a blog post, Fab CEO Jason Goldberg said FashionStake co-founders Vivian Weng and Daniel Gulati will join the Fab company.

Goldberg did not disclose terms of the deal, but it’s possible that he tapped into a large cash reserve, which includes a $40 million round of capital raised last month from Andreessen Horowitz and others.

FashionStake, which launched in September 2010, has received investments from a number of players, including Battery Ventures, Forerunner Ventures and Gilt Groupe co-founder Alexis Maybank.

Last year, FashionStake acquired Moxsie, another retailer of independent fashion.

He is forecasting that mobile commerce — purchases made from apps or the browser on a phone or tablet — will hit $8 billion in mobile gross merchandise volume this year, up 60 percent from $5 billion in 2011.

Donahoe made the predictions last night in Las Vegas, where he gave the keynote at a technology dinner for leaders of the Consumer Electronics Association.

Additionally, the company predicted that PayPal will reach $7 billion in mobile total payment volume this year, increasing from $4 billion in 2011.

He made the bold predictions despite the recent unsettling departure of PayPal President Scott Thompson to join Yahoo as CEO, indicating that he is still confident about PayPal’s mobile future.

During the keynote, Donahoe also announced that Best Buy was its newest partner to use the RedLaser barcode scanning app to offer local in-store pick-up services. Other companies that offer it today include Toys “R” Us.

Other big data figures: 

• EBay Mobile currently has more than 65 million downloads of its mobile applications across all platforms.
• More than 890,000 new eBay shoppers made their first eBay purchase through the company’s mobile apps in 2011, a 113 percent increase year over year.
• PayPal’s original prediction for 2011 was that it would achieve $1.5 billion in mobile total payment volume for 2011. Instead, it hit $4 billion. A year earlier, it totaled only $750 million.

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Although the season kicked off with a bang, there were fears that consumer confidence would fall as the end of the year approached. That did not happen, with people continuing to fill their virtual shopping carts until the very last minute; 10 individual days surpassed $1 billion in spending.

According to comScore, the final tally for online spending for the months of November and December was $37.2 billion, representing a 15 percent increase over last year.

ComScore tracks purchases made on Web sites from a fixed Internet connection, excluding spending done via mobile phones and tablets, so presumably the numbers could be higher.

While the numbers being reported sound positive, some analysts worry if they were enough to give giants like Amazon the growth rates needed to hit expectations. Wall Street analysts are expecting Amazon to post a fourth-quarter growth rate of 38 percent, which would mean it would have to be growing twice as fast as the average market.

But Chase Paymentech’s annual Cyber Holiday Pulse Index painted a rosier picture of the holiday season. Based on tracking 50 of the leading online merchants in the U.S., the report found that during the final two months of the year, transactions were up 37 percent and sales rose 25 percent.

One of the reasons for the huge gains, it said, was because Christmas fell on a Sunday this year, allowing merchants to guarantee shipping much later into the week and giving consumers more time to make online transactions.

To be sure, the increase in online shopping is coming from somewhere — most likely at the expense of traditional retail, which is expected to report a less impressive 4 percent growth rate this year.

“It’s clear that e-commerce continues to gain market share from traditional retail due to the attractiveness of the Internet’s convenience and lower prices,” said comScore Chairman Gian Fulgoni. “Consumers were especially attracted to the deals and discounts available through digital channels -– particularly free shipping, which occurred on well over half of transactions this season.”

The most impressive finding of the season was that 10 individual days surpassed $1 billion in spending, compared to only one day in 2010.

Here is a list of the 10 biggest online shopping days in 2011, led by Cyber Monday:

(Image credit: iStockphoto.com/mbortolino)

In an interview this afternoon, eBay CEO John Donahoe confirmed that it was indeed a “shock” — as he wrote to staff in a memo — after returning from a long New Year’s weekend, to learn that the head of one of the online commerce giant’s key divisions, PayPal President Scott Thompson, was leaving to be CEO of Yahoo.

With only 15 hours’ notice before the planned announcement this morning by Yahoo — and even earlier, given that AllThingsD.com scooped the news last night — Donahoe had no time to inform the company, especially those working at PayPal.

Still, he was as cordial as he could be, given the circumstances.

“Scott is a great guy, and he did a great job at PayPal, and I am one of his biggest supporters,” said Donahoe — known at the company for his even-handed demeanor — despite being blindsided by the longtime eBay exec and also Yahoo. “I told him, ‘I hope you are very successful at Yahoo.’”

But the eBay leader, who noted that he prefers to avoid corporate drama, shrugged off the suggestion that there would be any animosity going forward with Yahoo.

“It’s not the timing that I would have liked. It would have been nice for him to be able to tell the team, but that’s neither here nor there,” Donahoe said. “It’s no big deal.”

He also said he’s not holding a grudge against Thompson.

“Scott wanted to be a CEO, and that’s great. He felt the opportunity wasn’t going to come along again. He had the best non-CEO job in the world, but he wanted to be a CEO, and wanted to go for it,” said Donahoe. “I get that, and there’s not that many CEO jobs coming up.”

Still, after the news broke, one senior Yahoo leader joked to AllThingsD that he was afraid to call Donahoe.

Indeed, now that Yahoo has nabbed Thompson from its crosstown Internet peer, Donahoe will have to move fast to fill the exec shoes now abruptly left empty.

That’s especially true since Thompson’s departure is occurring at a most inopportune time.

First the good news: The digital payments division, which has been the bright spot at eBay, is on target to have a record 2011 performance, and is set to roll out several significant initiatives this year.

But the big item on PayPal’s agenda is daunting, too: To challenge both incumbent payment providers, along with new entrants, such as Google, by creating a digital wallet that can be used for physical payments at retail.

Nonetheless, the most pressing order of business, obviously, is that Thompson will have to be replaced.

And that’s no small task. The seven-year PayPal veteran has a deep knowledge of the digital payments market, and has a track record of success. PayPal has continued on a breakneck pace over the last couple of years, with the division’s revenue now on track to surpass that of eBay.

In addition, Thompson — often described as likable with an easy-going personality — was the company’s most visible cheerleader on payments, eagerly talking to major retailers and convincing them to get on board with its next generation of services.

Now, while PayPal has a plan and a budget for 2012, there is currently no sole person to implement the vision.

Donahoe, who will head up PayPal in the interim, said he addressed the PayPal executive team in a meeting this morning, in an effort to keep the momentum going.

“I got together with the team this morning and we spent a couple of hours together. Rest assured that they are driving ahead collectively to implement the plan that they helped put together over the last year,” Donahoe said. “They have a clear set of 2012 priorities, and they are excited.”

He added: “There was a shock in the morning, but by noontime, it was full speed ahead.”

As an example, Donahoe said eBay had already reassigned five of the company’s top 15 strategic accounts that Thompson was responsible for. Donahoe will take a couple of those, as will eBay CFO Bob Swan, and Devin Wenig, president of eBay’s Marketplaces unit.

But make no mistake, there needs to be a Thompson replacement, and quickly.

PayPal does have a deep bench of executive talent, and any number of senior executives could step up to take the role, although it’s also likely that eBay will conduct an external search before coming to that conclusion.

“I won’t worry about what’s next until we’ve made it a couple weeks into the year and are hitting our milestones,” said Donahoe, who noted that the company’s vision was shared by the management team, and even though Thompson was the one communicating externally, “It was not a one-person plan whatsoever.”

Donahoe declined to elaborate any further on how eBay would conduct a search.

Thompson’s direct reports and key leaders include:

Ed Eger, SVP and GM of North America, core payments and emerging markets; John McCabe, SVP of worldwide operations and customer service; Patrick Dupuis, CFO; Gary Marino, SVP of credit products and risk, who joined through the acquisition of Bill Me Later; Mark Lavelle, VP of strategy and business development, also from Bill Me Later; Rupert Keeley, SVP of Asia Pacific; Sam Shrauger, VP of global product and experience; James Barrese, VP of product development; David Marcus, VP of mobile, who joined through the acquisition of Zong; and Ranjana Clark, SVP and chief customer and marketing officer.

And there is a fairly long list of companies for eBay to attempt to cherry-pick from.

One obvious company is Amazon, which has a competing payments division. If PayPal could legally pull it off, Matt Swann, VP and general manager of payments of Amazon, would be a prime candidate to run the company.

There are also other companies with payment talent — many of which are also situated near eBay in Silicon Valley — including Apple, Google, Facebook, VeriFone, Intuit and the traditional payments providers, such as Visa, MasterCard or American Express.

While analysts viewed Thompson’s departure as a negative, they were still largely optimistic about PayPal’s future.

Colin Sebastian of Baird Equity wrote in a note to investors that “the core PayPal consumer value proposition remains strong, in our view, and remains well positioned for long-term growth.”

Citi Analyst Mark Mahaney pointed out that Thompson’s departure comes on the heels of a number of PayPal executive departures, including Stephanie Tilenius and Osama Bedier, both of whom left for Google; and Lorrie Norrington, who left eBay for personal reasons.

Still, eBay’s stock dropped $1.18 a share, or nearly 4 percent, on the Thompson news, to close at $30.16.

It is interesting to note that eBay’s market cap hovers close to $40 billion, which is still twice Yahoo’s market valuation.

The list is based on my own taste, and in no particular order, so feel free to share the ones that made you snicker the most.

Admittedly, they are much more bearable to watch now that the holidays are over and they no longer serve as a reminder for all of the things you have left to do.

So, sit back and enjoy!

Wal-Mart makes fun of the ugly Christmas sweater:

Target gets you into shape for fighting the crowds in its Black Friday commercial:

Apple, which was one of the biggest retail winners this holiday, demonstrated how Santa would use Siri:

EBay showed how its mobile application could avoid awkward gifting:

Best Buy fueled people’s competitive spirit in a game of Mom versus Santa:

And, finally, Amazon says it’s better to receive than give:

Between April and December 2011, RichRelevance analyzed 3.4 billion shopping sessions and found that consumers making purchases from their mobile devices accounted for about 3 percent of total sales. In April, 88 percent of those purchases were made via iOS devices, mostly the iPhone and iPad. By December, that percentage had risen to 92 percent.

So, really, the rise in mobile shopping is being driven by iOS. Which is good news for Apple, and for retailers, as well. According to RichRelevance, the average order value (AOV) of purchases made via iOS devices is greater than those of other platforms. IOS’s AOV was $123 in December; Android’s, meanwhile, was $101.

Said RichRelevance CEO David Selinger: “The numbers across our retailing partners sites demonstrate just how powerful the iOS platform is enabling mobile web shopping and, while still below 5 percent in total conversion, mobile traffic’s doubling in eight months is a trend we only see accelerating.”

As a mobile OS, Apple’s iOS may not be quite as ubiquitous as Google’s Android, but as a shopping platform, its dominance appears uncontested.

That’s Target’s motto this holiday season, as it promises on-time Christmas deliveries for online orders placed by Tuesday.

But some retailers are being a little more jolly.

In today’s fast-paced digital world, procrastinators are being rewarded, and will be able to shop online as late as Thursday and still get presents safely underneath the tree in time for Christmas.

For example, Wal-Mart will rush packages to your door for orders placed as late as Wednesday; Amazon is offering regular free two-day shipping as late as Wednesday; Zappos is offering free shipping for orders made by 1 pm PT on Thursday; and Toys “R” Us will go as late as noon on Thursday for express shipping.

There are exceptions, of course, and Amazon is a big one.

For orders placed on Thursday, one-day shipping will cost shoppers $3.99 an item; for items ordered on Friday, only Amazon Prime members will be able to pay $9.99 an item for on-time delivery; those in 11 U.S. cities can wait until Saturday, at which point it will cost $3.99 per item to ship by local express.

Amazon Prime is the e-commerce company’s membership service; it charges $79 a year for free two-day shipping and other perks, like free streaming videos.

One of the biggest limitations for the holiday is the logistics of getting a package from a distribution center to someone’s home. For example, FedEx won’t be running on Christmas, but will be running partial operations on Christmas Eve, a Saturday.

At this late point in the year, physical retailers shine.

For example, Apple’s shipping cutoff date is on Wednesday, but it will allow customers to order online and pick up in the store until 11 pm on Friday. On Christmas Eve, many of its stores will be open until 6 pm. Toys “R” Us and Best Buy are also offering free in-store pickup, adding late hours to accommodate the busiest of people. Best Buy will be open until 3 pm local time on Dec. 24, and Toys “R” Us will will stay open for 112 hours straight, starting at 6 am Tuesday, Dec. 20 and closing at 10 pm on Saturday night.

Online retailers can’t compete with store hours but, conversely, stores have had a hard time competing with the deals online, especially earlier in the season.

This holiday period, Amazon prompted consumers to consider the moral dilemma of shopping in stores versus online, when it kicked off a Dec. 10 promotion that offered $5 off to consumers as an inducement to walk out of stores empty-handed. EBay fired back with its own promotion, which gave online shoppers a $10 coupon to return to stores.

To be sure, online retailers will have something to celebrate on Sunday.

ComScore, which is tracking online spending habits this holiday season, said $30.9 billion had been spent online during a 46-day shopping window that ended Dec. 16, marking a 15 percent increase over last year.

Spending last Friday — dubbed Free Shipping Friday — hit $1.07 billion; it was the fourth day to surpass the billion-dollar mark this year. Still, Cyber Monday — the Monday following Thanksgiving — appears to rank as the heaviest online spending day of the year for the second consecutive season.

Aside from that, customers who visit the shop will likely feel as though they’ve just walked into … an Apple Store.

The store features multiple areas, with sleek-looking tables set up for product viewing, testing and express purchasing. And, of course, there’s a Genius Bar, set up in the southwest corner of the space.

The Grand Central Terminal store is Apple’s fifth in New York City, adding to the company’s footprint of more than 300 stores worldwide. Bob Bridger, Apple’s vice president of retail and real estate development, said Apple has seen more than 12 million visitors in its New York stores this year, and more than 300 million visitors worldwide.

The Cupertino-based maker of the iPhone and iPad is in the midst of a notable retail expansion, though the company recently scaled back its schedule of large store openings in China, where demand for the popular iPhone 4 was said to outpace supply.

Grand Central is currently home to other retailers, including Banana Republic, Kenneth Cole, MAC Cosmetics, Papyrus and Rite Aid; plus a slew of coffee shops and newsstands, restaurants like Michael Jordan’s Steak House and the famed Campbell Apartment bar.

Apple’s lease arrangement with the Metropolitan Transportation Authority, which owns the space, has come into some question following a New York Post story about the terms of the lease, as the company has ramped up for the opening of this store.

The NYP and Associated Press report that Apple signed a 10-year lease with the MTA for the space once occupied by Metrazur restaurant, which got $5 million from Apple to clear out early; and that unlike other tenants in the building, Apple will not be sharing revenue with the transit authority. At $180 per square foot, Apple is also paying slightly less than other tenants in the space, but the MTA has said that cost reflects the $5 million payment to the restaurant, plus Apple’s $2.5 million capital investment in the space and a $1.1 million annual rate.

While the daily foot traffic through New York City’s Grand Central Terminal is somewhere around 750,000 people, according to the MTA, the Apple Store may do more for the other retailers in the commuter and subway train station than the station does for Apple.

One element of this Apple Store that’s different from others: The Grand Central Terminal Apple Store will offer 15-minute express classes on Apple products for commuters looking to kill some time.

It offers a personal pickup service that allows commuters using the Apple Store app to make a purchase using their iPhone and pick it up immediately upon arrival. The store also lets customers make purchases entirely on their own using a barcode scanner.

The store opens Friday, Dec. 9, at 10 am ET.

P.S.: A little history lesson for the kids: It is actually called Grand Central “Terminal” and not Grand Central “Station,” as it is commonly referred to. I’m talking to you, Beyonce!

In a final tally, comScore reports that $1.25 billion was spent online yesterday in the U.S. This exceeds last year’s record of $1.028 billion by 22 percent.

There was evidence early on that Cyber Monday was on track to produce record sales, with research firms releasing updates almost hourly. Others, including IBM, confirmed the strong gains reported by comScore.

The comScore figures only include purchases made from devices connected to fixed Internet connections (i.e., computers); IBM’s analysis includes mobile shopping, using data from 500 retailers nationwide that use its systems.

IBM found that online sales were up an impressive 33 percent on Cyber Monday compared to 2010, with a large majority of shoppers using mobile devices.

Though the name Cyber Monday might lead one to expect the busiest online shopping day of the year, historically that particular Monday has failed to outdo other days closer to Christmas. In fact, there’s still plenty of time this year for additional billion-dollar-plus days to come, if consumers are indeed spending more and not just looking for steep discounts.

So far, the consumer trends suggest we are headed for a strong Christmas season.

Cyber Monday followed a busy Black Friday, with comScore reporting $1 billion in online sales, a 16 percent increase over last year’s day-after-Thanksgiving shopping phenomenon. Online sales for November have already reached $15 billion, a 15 percent increase over the first 28 days of the month last year.

Those numbers don’t include commerce conducted on mobile phones and tablets, which people are using to shop during their commute or from their living room couch. IBM found that 10.8 percent of people used a mobile device yesterday to visit a retailer’s site, up from 3.9 percent in 2010. Additionally, mobile sales grew dramatically, reaching 6.6 percent versus 2.3 percent in 2010.

Mobile sales in particular were driven by Apple products, namely the iPhone and iPad, which collectively accounted for 7.4 percent of all online retail traffic. The top three devices — iPhone, iPad and Android — accounted for 4.1 percent, 3.3 percent and 3.2 percent of all online retail traffic, respectively.

The eBay-owned PayPal also reported massive mobile sales growth on Cyber Monday, with global mobile payment volume jumping 552 percent compared to the same day last year.

(Image credit: ©iStockphoto.com/mbortolino)

For the first time ever, so-called Cyber Monday registered as the biggest online shopping day of the year despite years of procrastinators lifting other days higher as they waited until a few days before Christmas to do their online shopping.

The theory had always been that consumers who flocked to stores on Black Friday would return to their desks on Monday to continue buying deals online.

Last year, the plan panned out and more than $1 billion-worth in items were added to virtual shopping carts across the U.S. to make it the heaviest online shopping day of the year — and the first time ever that a single day eclipsed the billion-dollar mark.

Now, with November already off to a strong start with a 15 percent increase in sales compared to the same period last year, another strong Monday could be in the works, according to comScore, which tracks online holiday spending. The research firm tracks shopping from fixed Internet connections, meaning it doesn’t count items purchased on phones or tablets.

Black Friday — the day after Thanksgiving — alone saw online sales of $816 million, making it the heaviest online spending day to date in 2011 and representing a 26 percent increase over the same day in 2010, comScore reported.

ComScore Chairman Gian Fulgoni said, “We now turn our attention to Cyber Monday, a day that Shop.org says will see eight in ten retailers running special online promotions. Last year, Cyber Monday was the heaviest day of online spending ever, with sales exceeding $1 billion, and we fully expect to see another record set this year.”

Cyber Monday may finally be living up to its name.

Amazon is a prime example of a retailer working hard to pry open wallets today.

Last year, the largest e-commerce company said Cyber Monday was Amazon’s peak day with more than 13.7 million items ordered worldwide, setting a record for 158 items sold per second.

Today, it will be important to achieve that pace again.

On Sunday, it bought full-color circulars in newspapers around the country promoting its lineup of discounts in its special Cyber Monday store.

On the front page, it touted its full lineup of Kindle e-readers, and a couple of pages were also dedicated to sales supposedly so steep you had to go online to see the prices for electronics, cellphones and videogames.

The Cyber Monday store, however, appeared a little unorganized with random “lightning deals,” which ranged from gift baskets to knife sets, board games, power tools and inexpensive jewelry — but nothing that seemed like the hit item of the season.

Other leading retailers, including Wal-Mart, Best Buy and Target, will also be expected to offer special deals.

Surely, the theory goes, if enough marketing dollars are spent, and the discounts are substantial enough, it might get consumers to turn out again to break another record.

In a blog post, comScore analyst Andrew Lipsman explained that last year’s shopping bonanza on Cyber Monday — which was first named that six years ago — was finally successful thanks to consumer awareness.

Over the past few years, it’s been steadily climbing.

In 2009, it was the second-biggest shopping day; in 2008, it ranked third. Before that, it wasn’t even close to the top. In 2006, it ranked 12th and in 2007, it ranked ninth.

“Today the majority of consumers know what it is and the attractive types of deals they can anticipate. With increased awareness comes increased participation on the part of both retailers and consumers,” he wrote.

So, now we have to wait to see if the deals — and the shoppers — both turn out, or if Cyber Monday turns out to be just another big sales day.

(Image credit: iStockphoto.com/mbortolino)

But the strategy might backfire. Not only are employees upset that they’ll have to staff the stores instead of being able to stay with their families, the move could cannibalize the retailers’ own online and mobile efforts.

Historically, shoppers have lined up in the early hours on the day after Thanksgiving — which has come to be known as Black Friday — to race into stores and be the first to scoop up discounts ahead of the holidays.

This year, stores are jumping the gun by opening a day earlier. Wal-Mart will open at 10 pm, two hours ahead of last year’s opening; Toys “R” Us will open at 9 pm, an hour earlier than last season; and Target will open for four hours when the clock strikes midnight.

On behalf of employees, Change.org has kicked off a petition, “Tell Target to Save Thanksgiving,” which argues that night openings rob hourly and salary workers of time off with their families.

But there may also be an economic reason to maintain standard practices.

Most of these retailers have major online presences and multiple mobile applications, including on the iPad. If they are open 24 hours a day online, must they actually open the doors, too?

After all, Amazon.com is never considered closed.

To get a sense of the strategy, we talked to someone who works on mobile and online strategy at one of the major retailers that is opening early. He told AllThingsD that he was worried about the impact opening early will have on mobile traffic, since traditionally their peak traffic hits between 3 am and 5 am, before stores open on Black Friday.

If customers have the option of visiting the stores in person earlier, it’s unclear whether that pattern will continue — and whether people will do some extra shopping while killing time standing in line waiting for the doors to open.

Even though mobile is still a small contributor compared to online traffic or store traffic, the retailer in question has scaled its infrastructure to accommodate this early-morning surge.

In general, the 2011 holiday season is expected to drive record sales online and from mobile devices.

Chase Paymentech, which analyzes information from the Top 50 e-commerce retailers, reports that online sales are up 25 percent compared to last year. A separate study by IBM predicts that traffic to retail sites from mobile devices is expected to more than double this month from the last holiday season, reaching 15 percent of all visits to retail sites. Last year, on “Cyber Monday,” mobile visits totaled only 3.9 percent.

But Andrew Lipsman, VP of industry analysis at comScore, said he did not believe the impact of opening early would be very significant.

“Thanksgiving Day and Black Friday are not huge online spending days,” he said. “So, even if sales are relatively soft, it should not have a significant impact on the full season for online retailers. At the end of the day, it will likely be a rounding error — if anything.”

ComScore’s data excludes sales made on tablets or mobile phones, but it estimates that those devices account for a minor amount of e-commerce spending — roughly 3 percent.

Here are the key online shopping dates in 2010:

Target Photo Credit: djLicious.

With 2,300 stores, AT&T is already one of the largest retailers in the United States.

Now it wants to be one a better one.

As part of that effort, the company has spent months studying some of the most successful names in the customer service business and coming up with new ideas on how to better sell and support cellphones, Internet service and other products.

To test out the ideas, the company on Saturday is opening a new concept retail store in suburban Chicago. At more than 10,000 square feet, the store is twice as large as the company’s typical locations and sports, among other things, two giant interactive touchscreen walls.

“We really do see our retail stores as an opportunity to differentiate the AT&T experience,” AT&T retail president Paul Roth told AllThingsD. The store is one of two concept stores, though the other, inside AT&T’s headquarters in Atlanta, is only open to employees.

One of the big things AT&T has done is get rid of an entire row of cash register terminals that both took up a lot of space and put a computer monitor between AT&T’s staff and its cutstomers. Instead, AT&T will use a combination of iPads and iPhones to handle some of the store’s transactions.

With all the carriers running faster networks and more phones resembling powerful but similar-looking blocks of glass, Roth said that the retail experience could well be the key differentiator for carriers looking to stand out from one another. (That said, I’m sure if I talked to the head of networks they would say the networks are the difference maker, while the head of devices would point to the company’s product lineup.)

AT&T is also looking for a home for the many new kinds of devices that are selling with either short-range wireless technologies or a built-in cellular modem. The company already sells products such as Jawbone’s Jambox. By early next year, Roth said, an entire section of the concept store will be devoted to showing such “emerging devices” in action.

The store has wide glass windows, designed to show off what is inside the store, rather than a bunch of posters touting the latest promotions.

“You wont see us plaster the windows like a Nascar, which I’ve done before,” Roth said.

And, as much as Roth is trying to show off lots of new technology, a key design goal of the stores is to have lots of open area. Roth took that notion so far that the company’s financial chief questioned the decision and worried that the company was wasting space. Roth explained that the open layout was designed to appeal to women, who typically spend more time weighing their purchases in the store.

“We still have a grab-and-go capability for the Neanderthal male customers,” Roth joked.

Other features in the store include barstool-style seats and tables to try out the latest devices and services as well as a spot to get in-store support for devices and software.

“The name ‘Genius Bar’ was already taken, but that’s what it is,” Roth said.

Roth knows that not all of the ideas in Arlington Heights will succeed, but the goal is to quickly find out how well they resonate.

“Everything in this store is designed to scale or fail,” he said. For example, a couple years back, AT&T tried installing Microsoft’s pricey surface tabletop computers. “We thought they were really cool, but consumers didn’t think they were that cool,” Roth said.

“I have about 50 pairs of Nikes in my closet, and it seemed to me like I should be treated differently by Nike than a customer who has zero pairs,” he said.

The thought inspired Swinmurn to start RNKD, which is launching in beta today. Customers can create profiles and upload pictures of items of clothing they already own by snapping a picture and designating brands and where they bought each piece.

“The idea was to bridge the gap between consumers and brands by using what people already have in their closets,” Swinmurn said.

Users will be rewarded with badges and points for uploading photos, and will have the opportunity to win gift cards based on their participation. Swinmurn believes brands could use RNKD as a way to offer clothing at a discount to their most dedicated fans.

The emphasis is on the brand, rather than the store at which the apparel was purchased, which is how many other loyalty programs are designed.

Swinmurn, who left Zappos before it was sold to Amazon, also gained inspiration for RNKD after starting a small clothing line called Dethrone, which creates gear and clothing for practitioners of mixed martial arts. He said he sells 99 percent of the apparel to small shops. “We have no idea who walks into the shops and buys the product,” he said.

Swinmurn is hoping to tip the market on its head. Brands are already giving discounts on clothing at stores like Ross and T.J. Maxx, and on online flash sales sites like Gilt Groupe, ideeli and Rue La La. But those discounts aren’t being given to the biggest fans of the brands.

Instead, Swinmurn argues, discounts should go to consumers who deserve them.

RNKD is based in San Francisco, and is self-funded by Swinmurn, who has an engineering team of one.

Both applications will enable consumers to shop online or see what’s available locally. Orders can be shipped or picked up.

The apps are being released ahead of the end-of-the-year shopping frenzy, which many retailers are hoping will be one of the busiest mobile commerce events ever.

“As customers use more smartphones and tablets, the Wal-Mart customer is doing the same thing,” said Gibu Thomas, the company’s SVP of mobile and digital.

That’s true, and it’s scary for big retailers. Increasingly, consumers are scanning barcodes to get reviews and compare prices before deciding whether to make a purchase or go somewhere else.

Thomas said the apps are not a defensive move against this trend, but rather a way to give consumers what they want. ”We want to know how we can help our customers shop better with us, which will make them shop more with us,” he argued.

Wal-Mart’s first iPad app launched about a week ago.

It lets people browse inventory in their local store, while also seeing what else is available online. Instead of duplicating the online experience, they’ve created categories. For instance, in the home section, shoppers will browse a catalog-like experience, where they’ll see pots and pans, stereo speakers and outdoor fireplaces without any additional information.

To see prices or more details, a user will have to choose an item.

The major new feature of the iPhone application, which originally launched more than a year ago, will be a shopping list with integrated voice dictation using Nuance’s speech recognition, and discounts through a partnership with Coupons.com.

The app will be available as soon as it receives Apple’s approval.

This app gets pretty close to what many companies have been describing as mobile commerce — minus near field communication that would allow users to tap and pay. And, at Wal-Mart’s scale, this is truly something for the mass market.

Thomas said 90 percent of consumers who come to a Wal-Mart store on a weekly basis come with a shopping list.

The iPhone shopping list feature will allow people to enter items manually using predictive text. Type “cheddar,” and you’ll see a number of cheese brands and the price of each item.

Consumers will also be able to enter items using their voice. When Thomas demonstrated it to me, the app was fairly accurate. It recognized orange juice and sour cream as one item each, but Campbell’s soup came up as two.

Because the real price is listed, budget-conscious shoppers can decide how much to pay for groceries before even getting to the store. Coupons from Coupons.com will also be integrated into the shopping experience. You might type in “yogurt,” but decide on Yoplait for the discount.

For some stores, Wal-Mart has given consumers the ability to find out what aisle the items are in from the phone. That capability will roll out to more stores as it comes out of beta. Eventually, the information could be overlaid on a map to show the most efficient route for getting all of your items.

Thomas also said the company anticipates being able to store shoppers’ receipts electronically, so that items purchased will be uploaded to an individual’s device, making it easier to create shopping lists in the future.

“We think of your mobile phone as your loyalty card. We don’t have cards but we think of it in the sense that you can use your phone to surface real-time discounts,” he said.

The applications were built by @WalMartLabs in Silicon Valley, which serves as the technology hub for the Bentonville, Ark.-based retailer.

Zappos expects to launch its first attempt at recreating the catalog experience on the iPad in early December, just in time for the holidays.

The app was developed by the Zappos office located in San Francisco, where a dozen or so employees are working on building new shopping experiences.

Zappos, which is owned by Amazon.com, is headquartered in Las Vegas.

The new app joins the regular Zappos iPad app, which features most, if not all, of the products found on the company’s Web site.

Instead of being generally available in iTunes, the Zappos app will be found on Apple’s Newsstand, which organizes magazine and newspaper subscriptions for those who use iOS 5. It will be free; a new edition will appear monthly.

Articles will highlight things like fun and funky boots for winter or trends in color. All of the items will be for sale, making it more catalog than magazine.

Will Young, a director in Zappos’ San Francisco office, said the catalog will highlight about 100 items a month, featuring shoes, clothes and handbags. “Most people still think of Zappos as shoes,” Young said. “The main goal isn’t sales. It’s about educating.”

The app was unveiled to all Zappos employees at an all-hands meeting yesterday.

But in this game of one-upmanship, Square has thrown down the gauntlet by announcing this morning that it has made the payment process hands-free.

The San Francisco company, which was recently valued at $1 billion, said it has made it as easy to pay as saying your name.

A new version of its application, called Card Case, will leverage geo-fencing capabilities in Apple’s latest operating system update for the iPhone. The technology will identify when a person is within 100 meters of a favorite merchant.

Square’s Director of Products Megan Quinn explains that when a shopper is within range, a tab at that establishment will automatically open — without that person ever touching his or her iPhone. Once the user places an order and goes to pay, all they have to do is give their name.

The merchant will see on its iPad that a tab has been opened in that person’s name from inside the Square app.

Once a customer gets outside of the 100-meter range again, the tab will automatically close, whether a transaction was conducted or not. In theory, this means it would only be open for a few minutes if the shopper simply walked by a coffee shop and didn’t stop.

In addition to having to have an iPhone with the latest operating system, the consumer will also have to designate shopping establishments at which tabs could be automatically opened.

Since Square opened it up eight weeks ago, 20,000 merchants nationwide have joined the Card Case app’s directory.

In May, Square unveiled its mobile payments strategy for small retailers, including the iPhone and Android applications for consumers and the iPad software for merchants. Before that, it had focused primarily on allowing small businesses to accept credit cards using a swipe accessory plugged into a smartphone’s headphone jack.

Quinn said the most obvious benefits to the new features are speed and ease of use; however, there’s a more touchy-feely reason, too. “We’ve removed the artifacts from the experience, so it’s about the interaction between the merchant and the customers.”

In other words, it’s like walking into Cheers, where everybody knows your name.

[Photo credit: Wikipedia.]

Unceremoniously killed under HP’s prior CEO on Aug. 18 after disappointing sales, the device quickly found a market after retailers and HP itself slashed the prices on remaining stock.

This time, according to a Best Buy press release, a 32 gigabyte TouchPad is going for $149, with the purchase of an HP- or Compaq-branded notebook or desktop PC. Sold separately, the price jumps to $599.99.

HP, for its part, has sold out of its internal stock of the device, according to a statement on the company’s Web site. TouchPads can, however, still be found on Amazon and on eBay.

By bundling the TouchPad with PCs at its biggest retail partner, HP is giving itself an arguable edge against Acer, Dell and Toshiba in what is sure to be a cutthroat holiday season for PC and tablet sales. After about a month on the market, and before the product wound up on the chopping block, Best Buy sold less than 10 percent of the 270,000 TouchPads it had in inventory.

It’s hard to know how long the deal can last. Sources familiar with HP’s build plans say the initial TouchPad order was for between 1.8 million and two million units, though a third source disputed that number without elaborating. Regardless of the number ordered, sources familiar with the deal say that HP’s decision to kill the product had no immediate effect on the build plans, as components had already been purchased and manufacturing was under way. A source familiar with the matter says the manufacturer is Taiwan-based Inventec, not Compal, as has been previously reported. HP was contractually obligated to take delivery on the remaining units in the pipeline.

That means the TouchPad is now officially a loss leader. As an IHS iSuppli teardown analysis in August showed, HP’s cost to build a 32GB TouchPad is $328.65. At $149.99, HP takes a paper loss of more than $178 per unit.

HP isn’t exactly crying over the lost money. Remember that as part of the hot mess of news it announced on Aug. 18, the company included plans for a $1 billion charge to account for costs related to shutting down the TouchPad and webOS hardware business.

Whatever happens, this is probably the last hurrah for the TouchPad — for real this time. That is, unless no one takes advantage of the offer to buy one along with a PC. Any stock left over after the holiday season rush will probably wind up in Best Buy’s equivalent of the bargain bin.

The second round of funding was led by Battery Ventures. The company previously raised money from the fbFund, a $10 million seed fund and joint venture run by Facebook, Founders Fund and Accel Partners.

Nisan Gabbay, founder and CEO of Sociable Labs, said Sociable is exploring what social commerce means, and from what he’s determined so far, he doesn’t believe it means people shopping on Facebook.

Rather, he thinks the most value lies in connecting to friends on actual retail sites to share recommendations.

For instance, it would be helpful if people could see which of their friends are registered to run in a 5K when signing up for the race, or if anyone they know has stayed in a particular hotel in Miami before using a travel site to book a room.

Sociable’s beta customers include Active.com, Chegg.com, Backcountry.com, Rue La La, HauteLook and Sole Society.

“Facebook is focused around entertainment, but it’s not about discovery or an immersive experience,” Gabbay said. “I find that the right experience is to offer the feature set where they already shop online, and by adding social features and the graph into that experience.”

Currently, most social commerce experiences are tied to the “like” button.

You can like a product and have it show up in your news feed on Facebook. But that information is not useful to your friends until they are shopping for something similar, at which point it may not be easy to find.

“Not everything can happen on Facebook,” Gabbay said. “Your friends don’t want to see what you are buying until they are making a decision.”

Privacy protections will obviously be key with this sort of integration and long-term cataloging of consumer purchases. But after a quick look at how Sociable is integrated on Active.com, a Web site dedicated to sports events, it doesn’t feel invasive. It’s information that friends would normally share on Facebook, but which would instantly get lost in the stream of news.

Sociable Labs will charge its lowest-paying customer $50,000 a year for services and licenses. The company currently has 25 employees, and plans to use the funding to deploy the software more broadly and market it, now that it is coming out of beta today.

CouponCabin.com of Whiting, Ind., is the latest online coupon company to raise capital. The company has raised $54 million in its first round of funding.

The round closely follows competitors Coupons.com, which has secured $230 million in two megarounds; and CouponTrade.com, which has secured a more modest $2.4 million in capital.

CouponCabin’s round was led by JMI Equity.

CouponCabin says the cash will go toward growing its consumer audience and the relationships it has with merchants, including local businesses and groceries. Today, it has deals on its site from such brand-name properties as Dell, RadioShack, Target.com and Best Buy; and exclusives from lesser-known retailers like AutoAnything, Just My Size, BuyCostumes and Think Geek.

It says the main difference between it and its competitors is that CouponCabin tests the deals to make sure that coupons will work, checking up to three times a week that the offer is still valid. If it isn’t, they’ll give the consumer a $25 gift card.

The site, which was founded in 2003, works with more than 3,500 stores nationwide and has presented more than 100,000-plus offers this year alone. In addition, the company said it has generated $500 million in online retail sales for its merchants and has saved its users more than $300 million since 2003.