In a three-story building in Palo Alto, Calif. — formerly occupied by Danger, the developer behind the T-Mobile Sidekick — Groupon has been trying to build out a Silicon Valley technology center, one acquisition at a time.

The pursuit was kicked off two years ago with the purchase of mobile app development shop Mob.ly. Mihir Shah, the company’s CEO, started recruiting for the social buying company, and then became the Groupon’s VP of mobile.

Since then, there has been a hodgepodge of acquisitions, including Campfire, which builds chat, calendar and media-sharing tools, as well as Zappedy, which makes a platform for merchants to redeem Internet-based offers more easily.

Last week, it continued with Adku, a low-profile San Francisco start-up that helps e-commerce retailers fine-tune their recommendation engines using external factors, such as whether it is hot or cold outside.

None of the teams have been extremely big or expensive, but Groupon insists that they already are having a major impact on the company.

That may be hard to believe in a company of more than 10,000 employees, most of which are salespeople who are not working on technology.

But Adku’s co-founder Carlos Whitt, who is joining the company along with five others from his team, said the entrepreneurial vibe in the building is “ridiculously exciting.”

“The opportunity, the innovation and entrepreneurs are all there,” he said. “It’s a good intersection.”

Still, Groupon has not been able to attract every entrepreneur it pursues. It had been actively trying to buy other social start-ups, such as Gowalla. That particular deal went to Facebook. Another would-be Groupon acquisition target, Clever Sense, was won by Google.

No matter, according to Mob.ly’s Shah, who said Groupon is actively evolving beyond a daily deals service into a company that builds a set of key marketing tools for local merchants that increases sales, cuts costs and boosts productivity.

Some of the early tools include online calendars to make it easy for spas or gyms to book appointments online, and rewards programs that allow merchants to identify loyal customers who return and spend a lot of money.

Groupon also recently revamped its merchant center, where its customers can manage their daily deals and other programs in an online dashboard.

Shah said the idea is to create a marketing suite that makes small businesses more efficient and productive.

“We never want to stand still and be a big company,” he said.

But the big question is whether those tools will be sticky enough to keep merchants coming back to offer new deals, which is where Groupon gets all of its revenue from. That’s because most of the new tools are expected to be given away for free and not generate any additional income — at least for now.

It will also have to be enough to keep away other close competitors, such as LivingSocial, Google and Amazon.

The ability to spur innovation and keep ahead of rivals will be on the minds of analysts when Groupon reports its first financial results as a publicly held company this afternoon.

Wall Street is expecting the company to report three cents per share profit on revenue of $475 million in its fourth quarter earnings, according to Thomson Reuters.

That’s up from $430 million in revenues in the third quarter and will be Groupon’s first profitable quarter in nearly two years

In particular, analysts will be listening for updates on some of the company’s core programs, such as Groupon Now, which is its mobile product that allows consumers to purchase deals minutes or hours before redeeming them based on their location. Other metrics may be shared regarding loyalty and retention programs.

This is also Groupon CEO Andrew Mason’s first big chance to speak to the investment community since the end of the company’s quiet period (which he wasn’t really good at keeping, anyway).

Groupon’s stock increased nearly three percent yesterday to close at $24.19, which is just above its IPO price of $20 a share.

But a month later, both PayPal and its parent company eBay say they have the depth of leadership necessary to execute its plan to enter the world of in-store payments.

In an interview, David Marcus, PayPal’s VP of mobile, made the case for why its mobile payments strategy will prevail in a market surrounded by incumbents like Visa, MasterCard and American Express, as well as new entrants like Google.

On the matter of Thompson’s departure, he downplayed the role of one executive.

“The strategy wasn’t one man’s thing,” he argued. “It was a shock for 24 to 48 hours, but we control our destiny, and it’s about execution now. So far, so good.”

In addition to speaking to Marcus and several other executives, AllThingsD got an exclusive look at the company’s newly constructed “Shopping Showcase,” which will be used to demonstrate to potential partners how it envisions next-generation payments will occur at the register.

From the ground floor of the company’s San Jose headquarters, it has built several realistic-looking facades, including a hardware store, a grocery store, a clothing store and cafe; users can walk from one experience to the next. I also tried out the experience of making a real purchase at Home Depot, where it is currently being piloted at many San Jose-area stores. (See the slideshow here.)

To be sure, Thompson’s departure was abrupt. He gave PayPal only 15 hours’ notice before the planned announcement that January morning by Yahoo.

But the company now maintains that its strategy for the next two years had long since been cemented, making it much easier to absorb the blow.

Over the next few years, PayPal will be trying to take its online relationship with 106 million consumers worldwide into the physical payments world, by extending its digital wallet services to cash registers at grocery stores, hardware stores and other retail locations.

It plans to do this through a series of different technologies, including PIN codes, credit cards and other services.

Meanwhile, other providers are trying to attack the market using near field communication, where users will tap their mobile phone at the register in order to pay.

Google, Visa, MasterCard and a consortium of wireless carriers, including AT&T, Verizon Wireless and T-Mobile, are all working on similar solutions, which will require retailers and consumers to upgrade their point-of-sale technology and mobile phones, respectively.

“Yes, NFC will be useful, and we’ll be there, but today we are trying to do more than replace swiping with tapping,” Marcus said.

He envisions shopping becoming a more fluid experience. Today, you pick out the items you want, place them in your shopping cart and then stand in line at the checkout.

But in the future, he asks, why couldn’t that change? What if you paid for items in the store’s aisles, or purchased them online before picking them up in the store?

NFC can be restrictive, because you have to be at a physical location in order to tap a terminal and pay.

The scenarios are possible, given how fast things are already changing.

Last year, PayPal exceeded its own expectations, reaching $4 billion in mobile payment volume. This year, it expects to increase that to $7 billion. One of those purchases last year was a $40,000 backhoe, which someone bought using PayPal on their phone.

“By the time NFC catches up, we will be in a world that will move away from the point-of-sales terminal,” he predicts.

As with PayPal’s traditional business, it expects to make money on fees, also called the interchange rate, which the retailer is responsible for paying. Its goal is not to provide a cheaper solution than the incumbents. Rather, it wants to provide other perks that will help retailers and provide incentive for the retailers to want to work with PayPal.

Such perks could include platforms that will allow the retailers to offer loyalty programs, shopping lists, credit options or coupons.

“If you add a payment method that adds 30 to 40 percent more volume [in business to the retailer], then the interchange doesn’t matter,” Marcus said.

Completed two weeks ago, the showcase is designed to woo major retailers and other potential partners that may be considering adopting PayPal’s mobile payments services.

The room includes several realistic-looking facades, including a hardware store, a cafe, a grocery store and a clothing retailer.

In each scenario, it demonstrates how it uses a mix of new technologies, offers and loyalty programs to make it faster and easier to and pay and stay engaged with the retailer.

What you won’t see is demonstrations of near field communications, which is a technology being used by many of its competitors. (To learn why it is not using NFC, read an interview with PayPal’s VP of Mobile David Marcus, coming later today.)

I also visited Home Depot in San Jose to buy something using my PayPal account. The service is now live at many of the Bay Area hardware stores.

Today, PayPal is one of the leading online payments companies, with 106 million users worldwide; but this year, the eBay-owned company is attempting to move offline, by partnering with retailers like Home Depot and other major chains to be announced later this year.

Here are the photos from the Shopping Shopping Showcase and Home Depot shopping visits:

View the slideshow

The videogame company’s stock has also been hammered by recent concerns about how well its new online blockbuster title Star Wars game is selling after launching in December.

In 2011, U.S. retail sales of new physical videogame content — including portable and console hardware, games and accessories — totaled $17.02 billion, an 8 percent decline over the $18.6 billion generated the year before, according to NPD.

Additionally, multiple reports indicate that while unit sales were up year over year in December, overall revenues suffered from steep discounting. Game retailers, such as GameStop and Amazon, both reported that holiday sales fell below expectations.

Electronic Arts’ third-quarter figures will be released today after the bell.

Its stock is trading down 12 cents, or .62 percent, to $18.46 a share. That has fallen significantly from its recent high of $25.20 back in November.

Back in October, the company said it was expecting third-quarter revenues of $1 billion to $1.1 billion and a loss per share of 77 cents to 63 cents. Excluding some stock-based compensation, acquisition-related expenses and other charges, the company said it is expecting a profit of 85 cents to 95 cents a share.

Analysts are expecting revenues of $1.61 billion and earnings per share of 93 cents.

The company also faced a setback when it announced that Barry Cottle, who was in charge of the company’s digital efforts, was leaving the company. Cottle took a job with Zynga, the company’s rival when it comes to talent and publishing games on Facebook.

And, while the industry is continually contracting on the hardware and physical retail front, one area of tremendous growth is digital.

At the time of Cottle’s departure, which was the third high-profile steal Zynga made over the past year, EA confirmed the company had achieved more than $1 billion in digital revenues in 2011.

Digital revenues include everything from downloadable content on consoles to social games, like the company’s hit The Sims Social, to the new release of Star Wars: The Old Republic, which is set to challenge Activision’s World of Warcraft game.

In the second quarter, EA said digital revenues were growing 30 percent year over year, and because of that, it was able to raise its full-year guidance.

Check back here to see if the company can deliver.

So well, in fact, that the tablet market is often characterized as being a two-horse race between the tricked-out Amazon e-reader and Apple’s iPad.

But when it comes down to the numbers, the two companies couldn’t be more different, like comparing Apples to oranges.

Tomorrow, Amazon is expected to report a giant fourth quarter, but it’s guaranteed not to look anything like Apple’s monstrous results reported last week for the same period.

Here’s one data point: For the holiday period, Apple’s gross margin was an impressive 44.7 percent, up from 38.5 percent a year earlier. Meanwhile, analysts are estimating that Amazon’s operating margin will fall to 1.3 percent from 3.6 percent last year.

The specifications of the two tablets can be compared side by side, but a completely different vocabulary is needed to speak intelligently about the two businesses. Simply put, Apple is a hardware maker and Amazon is a retailer.

One has very high margins and the other doesn’t, resulting in two drastically different financial outcomes today. But over time, the idea is for that to change.

Rather than making money from hardware sales, Amazon’s approach to the Fire is to generate incremental sales from other goods and services on the device. Some analysts feel that, over time, that play can create a reliable and recurring revenue stream – and ultimately higher margins.

Tomorrow, Amazon is expected to report sales of $18.3 billion in the fourth quarter, up more than 40 percent from the same period in 2010, according to FactSet Research. Q4 earnings are expected to fall notably to 17 cents a share from 91 cents a year ago.

While revenue growth is impressive, the company’s profitability is being weighed down by losses from the $199 Kindle (which is not quite a break-even proposition), the construction of more warehouses across the globe (17 were added in 2011 for a total of 69) and other investments in infrastructure, like its cloud-computing services and media services, like video, music and e-books.

In contrast, Apple has a rich markup on its iDevices and doesn’t have much of the same overhead as Amazon.

Still, the number of consumers Amazon touches in just one quarter is staggering, and it continues to take share from brick and mortar retailers.

As J.P. Morgan analyst Douglas Anmuth points out in a report, e-commerce grew about 15 percent in Q4 in the U.S. due to strong holiday sales, but he expects Amazon’s growth rate to more than double that to 47 percent year over year.

Anmuth is also bullish that while the fourth quarter could represent a “low point for margins,” Amazon could start seeing an uptick in margin as soon as the first quarter, now that a number of services and some key infrastructure are set in place.

However, don’t expect much insight tomorrow into the company’s long-range plans. The Seattle-based company is typically short on details during its earnings release and call.

If it follows standard protocol, it could provide an update on warehouses being built next year, number of employees and other infrastructure investments, but will likely dodge answers about how many Kindles it shipped during the quarter, or how much Kindle Fire owners are purchasing on the devices.

For now, we’ll have to settle for analyst estimates.

On Sunday evening, Stifel Nicolaus analyst Jordan Rohan raised his estimate for fourth-quarter Fire sales to six million units from five million.

While only on the market for a limited time, that’s still a lot less than Apple, which sold 15.43 million iPads, up 111 percent year over year.

Amazon’s stock dropped 1.65 percent, or $3.22, today to close at $192.15 a share.

Rakuten is set on challenging Amazon’s global dominance by appealing to the third-party merchants Amazon works with today and by growing it’s digital content business to compete with the Kindle.

We recently learned about the company’s strategy through the eyes of Neel Grover, the CEO of Buy.com, Rakuten’s online shopping subsidiary in the U.S.

For now, Rakuten is admittedly Amazon’s much smaller competitor, though it is dominant in Japan.

The publicly held company is worth $14.5 billion compared to Amazon’s $85 billion market capitalization, and it pales in comparison to Amazon’s mass in the U.S. Buy.com is ranked 410th here versus Amazon’s sixth-place standing, according to Compete.

But Grover said Rakuten has a two-part plan for going up against Amazon.

First, it will target and partner with third-party resellers and merchants.

Amazon does this, too, but often ends up competing with the merchants because it has its own warehouses and products that it is selling, he said.

“Oftentimes Amazon will compete with the retailer. [Third-party merchants] teach Amazon what to buy and sell, which is ultimately not good for the merchant,” he said.

Rakuten, on the other hand, does not own any warehouses or any inventory itself and instead gives retailers — brick and mortar or e-commerce — the tools and traffic to support their own businesses.

In May 2010, Rakuten acquired Buy.com.

“I sought out Rakuten. … I thought their model was one that would give us a unique differentiator in the U.S. and we could learn and bring their model to our site and customers,” Grover said. “We are still in the final stages of transforming, and it’s taken a bit of time to get it transformed.”

But, he confidently added, “It will win out in the long-term.”

A similar approach is being taken by eBay, another e-commerce giant in the U.S.

The second part of Rakuten’s plan is to go after Amazon’s growing digital business, spanning music, e-books and other content.

In November, the Japanese company purchased Kobo, a runner-up in the e-reader race behind the Kindle and Barnes & Noble’s Nook. It paid $315 million in cash for the Canadian company.

Rakuten is banking on the Kobo in assisting with its move into providing downloadable media to consumers, starting with e-books.

At the time of the acquisition, Kobo CEO Michael Serbinis told All Things D that Rakuten will give Kobo the financial backing to grow internationally, as well as compete in the U.S.

“The U.S. is absolutely important. It’s fundamental. We have millions of U.S. users today, and we plan to grow that substantially, and internationally it represents a big opportunity as well,” he said.

Earlier this month, Buy.com started linking to Kobo from its site, so that consumers have the option of buying a physical copy of a book or a digital version. Other integration efforts are also under way.

It also wants to get into other digital content, like music. Back in 1999, Buy.com was one of the original sites to have a digital music store, but Grover said it was a pretty poor experience because of all the restrictions that record labels were mandating. A lot of that has now changed.

“We are definitely looking as a group at all digital content. … We are looking at different solutions, but today we have not continued on with our initial music store,” he said.

As with Kobo and Buy.com, acquisitions are always an option, he said.

“We’ll continue to look at everything that would make our business better. It hasn’t been shy over the past two years. We have a global vision to create an e-commerce marketplace offering all goods, and we continue to see that grow.”

And going up against Amazon, some serious growth is what Rakuten and Buy.com will need.

Gupta joined the company 18 months ago after Google acquired Jambool, a virtual goods payment platform where he was a founder and CEO. More recently, he’d been one of the leaders on the payments team, overseeing Google Wallet and reporting to Osama Bedier, Google’s VP of Payments.

“I can confirm that Vikas has left Google and we wish him all the best in his future endeavors,” a spokesman said.

Jambool’s product, Social Gold, was rolled into Google’s payment products and is being used for in-app purchases on both Android Market and Google+ Games.

According to Gupta’s LinkedIn page, he joined Google in August 2010 and held the title of head of consumer payments. Jambool reportedly was purchased for $55 million before any additional earn-outs. Prior to founding Jambool, Gupta worked at Amazon.

Gupta’s departure is the second management move made in the Google Wallet ranks over the past week.

A spokesperson declined to say if the division was undergoing a wider restructuring, but last week, I reported that Google’s VP of Commerce Stephanie Tilenius was moving into a more global position. And, as part of that, Bedier will be taking on a larger role within Google Wallet, though his title will not be changing.

The Wallet is Google’s mobile payments strategy that allows users to tap their phone at the register to pay using near field communication technology. The company has already successfully formed alliances with both banks and retailers, and is leveraging its vast install base of Android users.

Today, it is live with some merchants, although it does face some challenges.

Currently, it only works on one phone from Sprint, and both consumers and merchants will most likely have to upgrade their hardware for it to work. Additionally, some carriers, such as Verizon Wireless, have decided to disable Google Wallet on phones they are shipping. Other carriers, which are part of a mobile wallet joint venture called ISIS, are expected to follow suit, effectively limiting access for many U.S. consumers.

More than six months after hosting a flashy launch event, the business may be getting a lot harder than it originally looked.

In November and December, the number of online transactions increased by 37 percent, and overall sales jumped by 25 percent. But the average ticket size declined by 9 percent, according to Chase Paymentech, which analyzes information across the top 50 e-commerce retailers.

As it turns out, more consumers are turning to e-commerce for more of their everyday spending, rather than reserving online purchases for big-ticket items.

Here are Chase’s three reasons for the decline:

• More consumers are purchasing digital media, which has a lower price point than most physical goods — MP3s cost less than CDs, e-books cost less than paperbacks, and apps cost less than game cartridges.
• Prices for popular electronics, such as tablets, e-readers and TVs, are falling.
• More retailers are offering free shipping, which eliminates the incentive to fill carts to reach a free-shipping threshold.

EBay, which is the first major e-commerce provider to report Q4 results, confirmed it was also seeing the trend. The company’s payments division, PayPal, reported smaller transactions during the fourth quarter across the merchants it serves.

John Donahoe, eBay’s CEO, explained in an interview that the biggest driver of that trend was eBay’s acquisition of Zong, a mobile payments provider that powers the sale of digital goods. In addition, Donahoe said retailers, including eBay, heavily discounted products in order to drive more purchases this holiday.

Amazon, which is the leading e-commerce provider, also said that it is selling a lot of low-priced digital goods, ranging from e-books to MP3s.

Historically, the company has said that Christmas is the largest day of digital sales on Amazon.com, followed by Dec. 26. In 2010, from Christmas Eve through Dec. 30, Amazon customers purchased three times more digital content — including Kindle books, magazines, movies, TV shows, music and digital games — compared to the weekly average for the year.

Despite transactions declining overall, Chase identified two exceptions: Apparel and footwear rose 6 percent; toys rose 10 percent year over year.

(Amazon photo courtesy of thisisbossi)

The company, which plans to launch soon in the U.S., has created a way for people to easily give gift cards to their friends through social channels such as Facebook.

Greylock will contribute $5 million to the company’s first round, increasing the total to $10.5 million. Creandum — along with Atomico, which was founded by Skype co-founder Niklas Zennström — invested in the round last year.

“The gift card industry has grown to a $100 billion industry, and yet very little innovation has been done around social networks and smartphones,” Hoffman said in an interview. “You put those two things together and suddenly you get a much easier way to give.”

The funding will be used to launch the service in the U.S. and the U.K. this quarter, with other markets following.

The social gifting service has three components:

First, people can learn about their friends’ birthdays or other occasions on Facebook, or through notifications on their mobile phones.

Second, users will be able to give friends gift cards that mutual friends or family members will be able to contribute to on Facebook.

Third, Wrapp is partnering with retailers and merchants which will also contribute $5 or $10 to the card.

The logic is that if many people are willing to contribute to a gift card, the gift becomes more meaningful. Retailers are willing to participate because it might drive traffic to the stores and get consumers to buy something that they normally may not have bought.

Wrapp was started 2011 by Hjalmar Winbladh and others, including Andreas Ehn, Spotify’s founding CTO, and Carl Fritjofsson, an advisor to Groupon.se.

Wrapp is currently growing more than 30 percent every week in Sweden, where it is working with more than 25 merchants. Already, 2 percent of the nine million residents there are considered active users of the service.

“It’s certainly showing a great early curve in Sweden, and we have every expectation the curve will be replicated in other places, like the U.S.,” Hoffman said.

In a lengthy blog post, CEO Brian Dunn acknowledged that some criticism about his company’s performance had merit, calling an episode last month in which the retailer canceled online orders that were placed weeks before Christmas “our fault” and “not representative of how we EVER want to treat our customers.”

Read the rest of this post on the original site »

More bricks-and-mortar stores are reviewing prices of online stores when setting initial price of an item. If prices are out of whack, they are more aggressively matching the prices of their online rivals. Some retailers are investing heavily in exclusive products that are less vulnerable to price competition.

“Our pricing has to be very competitive,” says Best Buy Co. Chief Marketing Officer Barry Judge. “We know what Amazon’s price is on everything they sell,” he says.

Read the rest of this post on the original site »

It’s too early to know for sure; there are two days left for last-minute packages to be delivered, wrapped and placed under the tree in time.

So, while it’s hard to say whether there will be any widespread panic come Sunday, there are some early indicators that the system is reaching capacity.

In perhaps the biggest demonstration of holiday stress, a FedEx delivery driver was caught on camera tossing a box containing a new computer monitor over a customer’s fence. The owner claims he or she was at home at the time, with the front door wide open. After nearly five million people watched the security footage on YouTube, FedEx responded by posting an apology on YouTube. (Only 193,000 people have watched that.)

Then there are the canceled orders at Best Buy, which ran out of heavily discounted merchandise and was forced to void some orders that consumers had placed last month. A few more reports have surfaced from other retailers, such as Sears, which was failing to keep up with orders that were placed online for in-store pickup.

But perhaps this sort of thing is to be expected when you see 15 percent year-over-year online growth in online shopping.

ComScore reports that e-commerce spending for the first 48 days of the holiday season has reached $32 billion, jumping 15 percent over last year. Last week alone, ComScores said, four individual days surpassed the $1 billion mark, to help set a weekly record of $6.3 billion.

On a positive note, retailers’ Web sites have been able to keep up with the demand. Compuware, which has been monitoring the Web and mobile performance of the top 50 retailers, reports that there have been no prolonged site crashes.

At this point, most online purchases won’t get to people in time for Christmas, although Amazon is offering some expedited shipping options for consumers in some markets as late as Saturday.

Besides stress on the retailers, one other choke point in the system has been delivery.

This week will be the busiest week of the year for UPS, which estimates that it will deliver more than 120 million packages worldwide. In particular, it was anticipating that today would be its busiest day, with more than 26 million packages shipped — which breaks down to about almost 300 a second.

UPS’s close competitor, FedEx, previously predicted that Dec. 12 would be the busiest day in its nearly 40-year history. The company was forecasted to ship more than 17 million orders that Monday, which was double its daily average volume.

If you haven’t made your contributions to spurring the U.S. economy yet, here are 10 apps that can help you get your last-minute shopping done in record time:

Price Check by Amazon: Meant to be used in stores, Amazon’s Price Check app goes beyond just bar-code scanning. It enables users to compare prices on Amazon, using voice, text or by snapping a picture of an item in a store. The free app is available for iOS and Android devices. Its picture-matching feature doesn’t always bring up an exact match, and the fact that all points lead back to Amazon may make you wonder why you even left your couch. But with Amazon being a low-price leader with quick-shipping options, you probably won’t want to shop without it.

Google Shopper: Like Amazon’s Price Check, Google Shopper allows users to search for items using pictures, text, voice and bar-code scanning. But instead of directing shoppers to only one online source, it brings up millions of search results from across the Web. The latest version of the app includes the option to subscribe to Google Offers, Google’s answer to the daily deals offered by Web companies like Groupon and LivingSocial. So the latest update of Google Shopper should provide more local search results than previous versions of the app did, a common complaint from some users. The app is free in the iTunes App Store and, naturally, in the Google Android marketplace.

EBay’s Half.com: Limited to media purchases like books, movies, CDs, videogames and game consoles, eBay’s Half.com app offers items at fixed prices, based on a UPC; sellers are required to ship any item within a few days of sale. The app uses Speedy Checkout, rather than PayPal, for purchasing. Regular eBay users have griped about the inability to see more information about the seller, condition of the product or competitive prices, so if you’re looking for more than just a quick buy, or have a quirkier gift in mind, you might want to check out eBay’s standard app. This one is available for free on iPhone and Android phones.

RedLaser: Also owned by eBay, RedLaser is a popular, free, bar code and QR code scanning app that works on iOS, Android and Windows 7 phones. It’s been around for a couple of years now, but it has two new features that may be worth checking out: iOS app users that are also American Express cardholders can use AmEx rewards points to buy things in the shopAmex store, as we reported recently. And users can now search for price point and product information by scanning pictures from their phone’s camera roll.

Shopkick: Unlike apps that offer immediate comparative pricing on the Web — which have increasingly put pressure on brick-and-mortar retailers — Shopkick emphasizes local shopping, and turns it into a kind of game. The app offers “kicks,” or rewards, for stepping into stores like Target, Macy’s, Best Buy and others. Shopkick points can then be converted into store vouchers, iTunes gift cards and movie tickets. Additional points may be earned by scanning items in stores, even if you have no intention of buying them right away. The free app, which launched in 2010, is available on the iPhone and Android platforms.

Goodzer: Another app for local shopping, Goodzer culls results from more than half a million stores — and not just small shops, but national retailers like Wal-Mart, Sears, T.J. Maxx, Bloomingdale’s and Sephora. The latest version of Goodzer claims to work all over the U.S., even in tiny towns, and offers the ability to save product listings for later viewing and comparison. Available for iPhone only — version 4.0 or later — Goodzer offers fast results for in-store buying, as well as some online options.

Consumer Reports Mobile Shopper: Many apps allow users to scan more bar codes than a grocery store checkout clerk. But what if you’re also looking for product ratings from a trusted source? Enter the Consumer Reports Mobile Shopper app, available for both iPhone and Android OS. Earlier versions of the $4.99 app were buggy, but Consumer Reports says its recent update improves performance and the user interface.

WalkSafe: Ever hear the song “Grandma Got Run Over by a Reindeer”? She was actually walking home from Best Buy, not our house, according to people familiar with the situation. Too bad Grandma wasn’t using WalkSafe, an app created by researchers from Italy’s University of Bologna and the Smartphone Sensing Group at Dartmouth. The app uses the smartphone’s sensors to keep an eye out for oncoming traffic, so you can browse your phone and comparative shop to your heart’s content. WalkSafe is free in the Google Android market; note that it’s currently not available for iOS devices.

NORAD Tracks Santa: This doesn’t have anything to do with shopping. Consider it a bonus holiday app.

You see, back in the days when people trudged to school in three feet of snow — uphill, both ways — they didn’t have search engines like Google and Bing to answer every question. Now, with the click of a mouse, kids can run searches to find out whether Santa Claus, the Tooth Fairy and Kim Jong Il are real.

For the more dubious members of your household, you can point them to a number of Santa-related apps. One of our favorites is from NORAD, the U.S.-Canadian military organization in charge of aerospace and maritime defense, which offers a free iPhone/Android app to help users “track” Santa Claus’s activity.

Parents can also download a free app called Postcards from Santa in both the Apple App Store and the Android market, and send personalized postcards from the big guy for $1.99.

You’re welcome.

(Image credit: iStockphoto | mattjeacock)

Amazon’s promotion will give shoppers up to $5 off on most purchases made using its price-check application. The event serves as a way for Amazon to increase usage of its bar-code-scanning application, while also collecting intelligence on pricing in the stores.

Large and small retailers alike often consider Amazon one of their toughest competitors, but this time around they say the company’s initiative is a direct attack.

“It’s wrong to try something in the store and then buy it online,” said Lesley Tweedie, who owns a bike shop with her husband in Chicago and is hoping that the mantra “buy it where you try it” takes off.

Tweedie is also the founder of Little Independent, a six-month-old marketplace where local stores can feature products online.

“I don’t know what their [Amazon's] motivations are. I would like to believe it’s about business and it’s not about deliberately trying to hurt a retailer,” she said. “But this affects our little bike shop in Chicago, Target, Wal-Mart or Nordstrom. It affects them all.”

The promotion brings into question a shopper’s moral compass just in time for the holidays.

Does price or convenience win? Or, is it more important to shop locally to support jobs and nearby businesses?

From the consumer’s perspective, it’s hard to walk away from Amazon’s offer. The application compares prices, gives product reviews and, on Saturday, will also offer a discount to those who use it to make a purchase online.

Still, it seems consumers are becoming increasingly aware of the online-versus-local debate.

EBay recently conducted an online survey on the subject, and based on more than 1,000 responses, found that nearly 50 percent of shoppers plan to allocate up to half of their holiday budget to buying local this season. EBay says it tries to be an advocate for local stores. Its bar-code scanning app, Red Laser, not only shows people the cheapest price online, but also provides a list of stores where the item can be purchased locally.

Yesterday, the Retail Industry Leaders Association made a much less emotional argument.

Jason Brewer, the association’s VP of communications and advocacy, said Amazon is anticompetitive because it does not collect sales tax in most states, so it will nearly always have a price advantage over a physical store.

“Our retailers aren’t afraid to compete on price — that’s a part of retailing,” he said. “If the price check app replaces the Sunday newspaper circular, that’s fine. But what retailers can’t do is not collect sales tax.”

Tweedie says the one silver lining of Amazon’s promotion is that it is bringing the conversation out into the open.

She frequently catches people pulling out their phone in her store and often even hears them wonder out loud if they find it for less on Amazon. “It’s hard as a retailer without alienating the shopper. But they’ve never thought about it, and they aren’t trying to be rude. … What I think is so exciting is how many people are talking about this.”

Amazon will offer the discount on up to three qualifying products in eligible categories, including electronics, toys, music, sporting goods and DVDs, and is anticipating that Saturday will be one of the biggest days of the year for the application.

Google’s move into fulfilling delivery of physical goods is motivated largely by Amazon, these people said. Amazon’s growth has surged in recent years with a service called Prime that allows people to receive many items they order from the site in a day or two for a $79 annual fee, analysts said.

Read the rest of this post on the original site »

In an interview, Doug Bergeron explained to AllThingsD the reasoning behind the spending spree, saying that the company is undertaking a major transformation that requires selling software and services — not just hardware.

Only two weeks ago, VeriFone agreed to acquire Point, a major retail payment provider in Europe, for $817 million (not including $230 million in debt). Two weeks before that, it picked up Global Bay, a smaller company that helps retailers connect their e-commerce assets to physical stores through the use of iPads. Terms of the deal were not disclosed.

Additionally, a year ago, it agreed to buy payment security provider Hypercom in an all-stock transaction valued at about $485 million, including debt.

The three acquisitions easily push the company’s investment above $1 billion. A bet of this kind represents a substantial risk, but Bergeron believes the decision to turn into a services company was a no-brainer, even calling it “obvious.”

The San Jose company, which has about 3,000 employees globally, has a history of growing through acquisitions stretching back to 2005, so maybe it can pull it off. In its fiscal 2012, the publicly-held company is projecting it will make a profit of up to $2.50 a share on revenues of up to $1.72 billion before the Point merger is taken into account.

Earlier this year, VeriFone appeared on the defensive, after Bergeron attacked San Francisco-based Square for not providing encryption in its mobile card readers. Since then, Square has promised to add another layer of protection, although the rollout is still pending.

VeriFone now seems to be on the offensive, having figured out what role it will inhabit as mobile payments come increasingly into play. And despite Bergeron’s earlier outcry about Square, he says the company will play “the role of Switzerland,” and will be neutral about which technology will win.

In particular, VeriFone wants to be the software developer that makes all the new innovations — including Google Wallet, PayPal, ISIS, the carrier-led initiative and others – work with a retailer’s existing systems. Since retailers have limited resources for technology, he believes this will be an important role.

Here are excerpts from my interview with Bergeron, who is not modest in calculating the opportunity in front of VeriFone.

What was the thought process behind the acquisitions?

Broadly speaking, VeriFone has a very impressive market share at the point of sale, and now worldwide with Point. We see the most signficant dynamic shift taking place is the new complexity that’s hitting the point of sale as a result of all the innovation that’s taking place.

It means transforming VeriFone from a focus on the best in products to both products and services. We will be delivering payments as a service. Retailers want to take advantage of Google Wallet and the iPad, and brick-and-mortar stores want to connect with online stores through multichannel integration. But these retailers don’t have 100 people on staff capable of integrating. They can either be left behind and not participate, or they can reach out to a partner to co-manage the increasing complexity at the point of sale.

Global Bay is providing software for tablets that basically allows for integration with inventory systems and e-commerce solutions and other types of services that the market is going to demand. At the end of the day, the retailers don’t want to lose a sale, and if they have someone ready to buy something, like women’s apparel or jewelry or apparel of any type or home repairs, where there’s a dialogue in the store with the customer, they want to upsell or make sure they leave with more than they would otherwise.

Otherwise, it’s hard to compete with Amazon, which has massive distribution centers across the country. But if small or large retailers can leverage their corporate distribution centers, then they have an advantage over Amazon. They have the touch factor with the person [in the store]. It’s a new age that has arrived for multichannel retail, where brick-and-mortar meets e-commerce. That’s what Global Bay is doing so well.

So you are evolving from a hardware company to a services company?

I’m going to edit your question.

We don’t produce hardware. It’s manufactured by third partners, and our product comes out of a $130 million R&D budget, of which $110 million is software.

For VeriFone, 90 to 95 percent of revenue has been product, but over the past two years, we’ve stepped up our services business with encryption and content at the point of sale.

In the fourth quarter, the quarter we are about to report on, we are projecting that services will be 22 percent of our business, and that’s on top of the total business growing dramatically. By the end of 2015, we think we can get it to 50 percent.

With the Point acquisition, which is all services — or close to it, at 88 percent — we’ll now be in the low-30s percentage.

I’m pretty sure, but for the most simple requirements, we’ll say [to the retailer], here’s the products, here’s all the boxes, and then check all the boxes for things you want, like Google Wallet, encryption; or do you want to support gift cards, or multichannel sales through the Global Bay capability?

You have a good perspective on the wide range of mobile payments that are rolling out. How many of these technologies will make it?

What I don’t know is what are the next types of innovations coming out of the Valley or other places.

Everything looks good on YouTube, or in a standalone trial, but if you have to roll it out to thousands of stores — and 50 lanes in each store — whatever new that’s out there has to coexist with the old stuff.

Who’s going to do that and the integration, and who’s going to manage the software updates? It certainly can’t be the two guys in IT, because they don’t have the resources.

How slowly will these rollouts occur? When you put it that way, it seems impossible for retailers to adopt it very quickly.

I think things move deliberately, not slowly.

That’s a bit of a wake-up call to those who come out of the online world and think they can put some code up in the cloud and it works. But when you talk to Costco, Macy’s or McDonald’s, which are all our accounts, they are innovative. They’ve rolled out pin debit or cash back, but it goes through a process of quality assurance, and they have labs where they test all this stuff, and then methodically move it out.

National retailers will have to get on board. They are the ones that move mindshare. They want the same experience in every store in every city in every state, and to mass deploy that, it takes a fair amount of planning.

How many new providers will make it?

There’s no question there will be a few, but it’s not limitless.

There’s a limit to the amount of change and chaos that the important retailers are willing to deal with at any given time. I’m describing a situation why VeriFone is so important. They [the retailers] love the meetings with PayPal and Google and ISIS, but all of this stuff has to coexist together.

In a lot of ways, we are playing the role of Switzerland. We are supportive and encouraging of all the innovation. We are the systems-agnostic guys that are operating on behalf of the retailers.

But all of these things would require software. The things that Google is trying to accomplish integrates with back-office systems at the SKU level. If it was just throwing hardware at the problem, it’s one thing, but it’s software.

You’ve talked about the importance of Global Bay, but now let’s talk a little more about the Point. Why was that acquisition important?

The data is out there. It’s a company that has grown fivefold over the last eight years, and is precisely located in the geographies in Europe that are A) healthy, and B) prone to be the first movers of mobile payments.

That’s where the Point lives and breathes. They have massive market share using VeriFone solutions, and more than half a million merchants in Northern Europe and the U.K. are using them to manage services that are largely around keeping EMV, which stands for Europay, MasterCard and Visa, up to date. EMV uses chip technology instead of swipe technology like we do here in the U.S.

They took out all the complexity of managing EMV and provided them [retailers] a monthly managed service. It’s precisely that framework and model that will allow us to turn the lights on for PayPal and Google Wallet and other services. The Point has been very much ahead of the pack, rolling out NFC capabilities before retailers have asked for it. This can be very exciting for Google and others, because it can enable a rapid deployment capability for any of them.

Are you going to make any more acquisitions? 

We are busy integrating right now. I don’t think you’ll see anything sizable for quite some time. For the most part, we are done with Hypercom, and waiting to do integration in January for the Point. For the most part, it will be independent. I think we have a lot of tools in the shed to help to find a new VeriFone.

Google Maps 6.0, available to Android users, will provide access to indoor layouts for a few dozen locations, so shoppers and travelers can find their way around without having to ask for directions.

Google’s Product Management Director Steve Lee told All Things D that — just as with outdoor Google maps — a person’s location will be highlighted by a flashing blue dot surrounded by points of interest.

In an airport, that means you’ll be able to find a particular gate or ATM, or if you are in a mall, you’ll be able to find the Gap or the kids’ play area. For Ikea, the home furnishings store known for its sprawling layout and chaotic atmosphere, it means finding the bathroom or the smorgasbord before a state of emergency is reached. Better yet, it could even mean figuring out where to park, based on which mall entrance is closest to the store you want to visit.

The announcement was made today on Google’s blog.

To make it all work, Lee says, they’ve been able to fine tune the location-based services Google uses for the outdoor locations, including cellphone towers, Wi-Fi hotspots and GPS — without requiring the retailer to install any new hardware. He claims it’s so accurate that the phone can pick up on the fact that a shopper is taking the escalator up or down and automatically changes the display of the store’s floor layout accordingly.

Bellevue, Wash.-based Point Inside has been working on this very problem for the past few years and has teamed up with several malls, retailers and other app developers to provide the indoor-mapping technology. Its technology works across iPhone and Android devices, but of course, Google’s advantage is that it will be able to leverage its install base of millions of Google Maps users, who will likely start using the new feature without having to change behavior or download a separate application.

Google said all the technology was built in-house by its own engineers.

For Google, the key will be accuracy. Getting location information even with the help of GPS can be challenging, even outdoors. Adding multiple floors, thick cement walls and getting up-to-date data from the retailer, mall or airport, adds to the complexity.

Starting today, there will be indoor maps for several hundred million square feet, including 17 airports, several department stores, including Macy’s and Bloomingdale’s; big-box retailers like Home Depot and Ikea; and major malls, such as the Mall of America in Minneapolis.

Lee said that for now the team’s focus is on adding more locations, not on monetizing the feature, but it’s easy to see how Google could present an advertisement to someone as they walk by a merchant in the mall. With the search provider already dabbling in daily deals and mobile payments, it’s not a stretch at all.

Here’s Google demonstrating how it works:

(Restroom photo credit: Pictonym.)

In recent years, Web retailers made hay out of “Cyber Monday,” realizing many office workers shopped from their desks right after the Thanksgiving holiday. But just as brick-and-mortar stores are pushing holiday promotions earlier and earlier on the calendar, the Web version of Christmas creep means online stores including Amazon.com Inc. and closely held Jewelry Television have moved up their own promotions, in some cases overlapping with Halloween.

Read the rest of this post on the original site »

The capital represents the company’s first round, led by Comcast Ventures. Participants in the company’s seed round, totaling $1.3 million, also chipped in, including BlackBerry Partners Fund and El Dorado Ventures.

Padopolis’ co-founder and CEO, Joaquín Ruiz, said the latest version of the application will come out next week, right in time for the holidays.

Improvements include realistic page turns and the ability to mark up content. ”People wanted it to feel like paper while retaining the vivid imagery,” he said. “The little things add up to a lot.”

The new release is not only timed with Black Friday — which is the day after Thanksgiving and is counted as one of the busiest shopping days of the year — but also with something he’s calling “Sofa Sunday.”

“I know when people shop. I know when they are looking. … After you are exhausted with your Black Friday experience, you’ll relax and regroup on Sofa Sunday,” he said.

Padopolis is currently registering millions of page views on the weekends, when the average consumer spends 30 minutes flipping through catalogs. The amount of time increases the farther the users are from stores. If they are more than 100 miles outside of a major city, for example, he says the average kicks up to an hour and 20 minutes per session.

For women between the ages of 25 and 55, he calls it entertainment and relaxation.

“This is not a search, find and buy experience. It’s more about shopping, engaging and discovering,” he said.

Since raising the seed round earlier this year, the company has grown from seven retailers to more than 100, and from three employees to more than a dozen. It has also leased official offices in Los Altos, Calif.

One downside is that it’s also attracted fierce competitors, all angling for a piece of the $100 billion annual business in the U.S. Last year, roughly 20 billion catalogs were mailed, jumping from 18 billion two years ago, and now they are all betting those will go digital.

The biggest name to throw its hat in the ring is Google. It entered the arena in August, leveraging partnerships it had with retailers from its search engine to build an iPad app. TheFind, a six-year-old online shopping comparison site, launched the Catalogue app in May, and Coffee Table updated its app this week with more than 30 catalogs.

“I’m flattered that there’s three to four or five that are mimicking us,” Ruiz said. “It would be more daunting if we were the only ones out there. By this time next year, there will be at most three of us in the space and most likely only two because we’ll have had so much content and aggregation.”

The new funding will be used for growing the marketing and engineering teams at the company. Recently, the company added Claudia Carpenter, VP of user experience, who was a founder of Writely (which was acquired by Google), and Lee Bieber, VP of engineering and operations, who previously was at Rackspace, Intuit and Sun Microsystems.

The payments company will be using the name V.me to differentiate it from its more well-known services found at thousands of retail locations around the world.

Consumers will be able to fund the digital wallet using a variety of sources — a Visa, MasterCard or bank account.

It will be used to check out online using a user name and password, rather than having to key in the 16-digit number each time. The idea is similar to eBay’s PayPal, and to services by Amazon as well as e-wallet services being developed by American Express.

It will also be useful for checking out while shopping from a browser or application on a mobile phone or tablet. Later next year, Visa plans to roll out mobile payments to the register, where consumers will be able to tap and pay using near field technology.

The digital wallet is in a closed beta today but will be coming out in early 2012, after the holidays.

Jennifer Schulz, Visa’s head of product, strategy and innovation, said the wallet is intended to be open and funded through sources outside of Visa, and therefore “we wanted [the brand] to evoke Visa, and link to it, but without saying Visa.”

To accelerate the adoption of Visa’s payments services, including V.me, Schulz said Visa is unveiling a new developer program that will give anyone, including retailers, merchants and start-ups, access to its payments services.

The tools give mobile developers easier ways to accept payments on the phone, and help game developers that want to sell low-priced digital goods. There are also tools for big-box retailers.

American Express is also trying to woo developers, but rather than focusing on opening up its platform to developers, it has created a $100 million fund to invest in digital commerce opportunities.

Visa’s developer center brings its subsidiaries — including Authorize.Net, CyberSource, Fundamo and PlaySpan — together under one roof.

“We are announcing the Visa Developer Center, which is our platform for engaging developers globally with our Visa payment solutions,” Schulz said. “It provides us with a platform for engaging an important set of constituents.”

That is bad news for companies such as Best Buy Co., Wal-Mart Stores Inc. and Staples Inc., all of which are counting on tablets and e-readers to lure shoppers in to their brick-and-mortar stores.

Retailers see the devices as their best weapon against falling television prices and a lack of exciting new gadgets this Christmas season. They plan to offer a broad range of tablets and e-readers for consumers to comparison shop in stores.

Read the rest of this post on the original site »

The bill pushes back by a year the time when Amazon and other Internet retailers would have to start collecting sales tax in California. It now says they have to start collecting the tax in the state by September 2012, but only if Congress fails to act on a federal online sales-tax measure. In exchange, Amazon has agreed to create at least 10,000 full-time jobs in the state and hire 25,000 seasonal employees by the end of 2015.

Read the rest of this post on the original site »

It’s unclear how much traction the proposal has, the people said. Several publishing executives said they aren’t enthusiastic about the idea because they believe it could lower the value of books and because it could strain their relationships with other retailers that sell their books, they said.

Read the rest of this post on the original site »

With the adoption of smartphones and tablets, many retailers are scrambling to understand what e-commerce looks like on the mobile device. As it evolves, increasingly it’s looking like the bigger opportunity might be on tablets — not the phone.

Today, Google released Google Catalogs, a free iPad app that enables shoppers to browse — in an electronic form –the familiar glossy print publications that come in the mail. It launched the app with dozens of the most popular catalogs, including Williams-Sonoma, Pottery Barn, Crate and Barrel, L.L. Bean, Lands’ End and others. An Android version is expected soon.

Google Catalogs product manager Abigail Holtz said Google has built other shopping experiences for the Web that are all about search, but this time it was looking to build something users would browse, like window-shopping in a mall.

“We asked how do we create the inspirational browse-shopping experience, and we thought about whether it makes sense on the Web, but the platform that it is most poised for it is the tablet,” Holtz said.

A Forrester Research report titled “Why Tablet Commerce May Soon Trump Mobile Commerce” found in a survey among retailers that on average 21 percent of their mobile traffic comes from tablets, with several reporting figures north of 50 percent.

Separately, we’ve reported that various retailers had expected revenues from all mobile devices to hit about 10 percent of overall sales by the end of the first quarter, and that later this year, that figure could inch even higher, as more tablets and smartphones get into the hands of more consumers.

Google Catalogs is a single application that provides access to dozens of catalogs. From the homepage, it provides a number of categories: Women’s fashion, jewelry, beauty, home, men’s fashion, kids and gifts. Once you drill into each one, you have the option of seeing dozens of specific catalog titles displayed with their most recent edition.

Because the pages are digital, you can zoom in to see products up close, tap on images of price tags to learn more about the item, or even search for the product in nearby stores. Some retailers have also integrated videos and other digital content.

For instance, in the Williams-Sonoma catalog, one of the listings is for a Cuisinart product that cooks and blends soup in one device that costs $365. The blender ad also links to a four-minute video of a woman demonstrating how to use the blender to make smoky lentil soup.

“It adds a richness to the shopping experience that is really engaging for consumers,” Holtz said. “As I’m flipping through, it’s different from a catalog. You can go deeper.”

From a product page, users can either find the item in a store or buy it on the retailer’s Web site. The app does not handle any of the payment processing, and Google does not charge any of its partners referral fees.

The app is very similar to two other catalogs also available in the iPad App Store. Menlo Park, Calif.-based Padopolis launched Catalog Spree in April and TheFind launched Catalogue in May. Both of the companies have some of the same catalogs as Google and are charging retailers affiliate fees for purchases made on their sites.

Holtz said Google doesn’t have plans to start charging, although it is a possibility in the future. There’s also a chance it could monetize the app in other ways, she said, but declined to be more specific.