AllThingsD » setup

Verizon Beats AT&T in Voice Calls for iPhones

Walter S. Mossberg — Thu, 03 Feb 2011 02:01:45 +0000

For millions of iPhone owners, or would-be iPhone owners, who dislike AT&T’s wireless service or prefer Verizon Wireless service, liberation is at hand. Starting Feb. 10, Apple’s iconic smart phone finally will be available in the U.S. on a second carrier, Verizon, instead of just on AT&T, which has been the exclusive iPhone network since the device launched in 2007. Current Verizon customers can pre-order the iPhone Thursday.

[ See post to watch video ]

Complaints about dropped voice calls, or calls that can’t be initiated, on AT&T’s service, especially on iPhones, have been legion. Meanwhile, Verizon has enjoyed a general reputation for reliable voice service. So, many frustrated AT&T iPhone users and those scared off by reports of dropped calls, or simply loyal to Verizon, have been eagerly anticipating this move. To these people, I’m here to say: Yes, there are some major benefits to having your iPhone on Verizon, but, as with all good things, there are also trade-offs.

I’ve been testing a Verizon iPhone 4 and comparing it to an AT&T iPhone 4, which has been out since last summer. The phones themselves are essentially identical, except for the fact that they have different radios inside to accommodate the two carriers’ differing network technologies. They aren’t interchangeable.

On the big question, I can say that, at least in the areas where I was using it, the Verizon model did much, much better with voice calls. In numerous tries over nine days, I had only three dropped calls on the Verizon unit, and those were all to one person who was using an AT&T iPhone in an especially bad area for AT&T: San Francisco. With the nearly identical AT&T model, I often get that many dropped calls in one day.

Calls on the Verizon unit were mostly crisp and clear, including speakerphone calls and those made over my car’s Bluetooth connection. On my first full day of testing, I did have several Verizon calls that dropped out for a few seconds, before recovering. Apple attributed this to a very minor glitch I’d encountered in my initial setup of the phone and urged me to reboot it. I did and suffered no more momentary dropouts.

The Verizon model also introduces a feature that some iPhone power users have been craving but that AT&T hasn’t allowed in the past: the ability to use the phone, for an extra monthly fee, as a Wi-Fi hot spot for Internet connectivity to multiple laptops or other devices. In my tests, this worked fine with Windows and Macintosh laptops, and an iPad. Wednesday afternoon, AT&T countered by announcing a similar Wi-Fi hot spot plan for the iPhone at an unspecified future date.

For an extra fee, Verizon iPhone users can use the phone as a Wi-Fi hot spot. AT&T has rushed to counter this feature with one of its own.

Also, Verizon is, for an unspecified but limited time, offering an unlimited $30 a month data plan for the iPhone. That is something AT&T once offered new customers, but has since replaced with capped plans offering fixed amounts of data at $15 or $25 a month. (Existing AT&T customers have been allowed to keep their $30 unlimited plans.)

What about the trade-offs? Chief among them is data speed. I performed scores of speed tests on the two phones, which I used primarily in Washington, and its Maryland and Virginia suburbs, and for part of one day at Chicago’s O’Hare Airport. In these many tests, despite a few Verizon victories here and there, AT&T’s network averaged 46% faster at download speeds and 24% faster at upload speeds. This speed difference was noticeable while doing tasks like downloading large numbers of emails, or waiting for complicated Web pages to load. AT&T’s speeds varied more while Verizon’s were more consistent, but overall, AT&T was more satisfying at cellular data.

Also, because Verizon’s iPhone—like most other Verizon phones—doesn’t work on the world-wide GSM mobile-phone standard, you can’t use it in most countries outside the U.S. AT&T’s iPhone does work on this standard, and can be used widely abroad, albeit at very high roaming rates. In the midst of my testing, I had to travel to Hong Kong, one of the few countries where the Verizon iPhone functions. But even there, it only worked for voice, not data, at least in the areas where I was working. The AT&T model handled both voice and data everywhere I tried it there.

Finally, the Verizon model can’t fetch Internet data at the same time it is making a voice call, something the AT&T model can do. In fact, if you try to, say, call up a Web page while on a voice call with the Verizon model, you get an error message warning the two things can’t be done simultaneously. While this distinction is a weapon in the war of words between the carriers, I doubt it’s a big deal for most average users. My guess is that the most common things you’d want to check while talking would be your calendar, contacts and notes. And, in my tests, it was possible to check all those things on the Verizon model during calls, even though I have them set up to sync via the Internet.

I did have some issues with the Verizon model. In the D.C. area, long a coverage stronghold for Verizon, it kept switching briefly from 3G mode to slower 2G mode. This didn’t affect voice quality, and didn’t last long, but it slowed data downloads drastically for short periods. Also, on my first day of testing—after the setup glitch but before I rebooted—the Verizon phone showed poor battery life, and had trouble connecting to my car’s Bluetooth setup. After that, these problems disappeared. Bluetooth worked fine and I was able to make it through a day with the battery on both phones.

Apple lists the specs on the two models as identical. They both start at $199, both have the same battery-life rating, both run the same operating software. In my tests, I was easily able to transfer all my apps, music, photos, settings, music and videos from the AT&T iPhone to the Verizon model, using iTunes, and I didn’t run into any apps or media that failed to work as expected.

Prices for voice and data plans are a bit different. The least you can pay monthly for an iPhone on Verizon is $75, which includes 450 voice minutes, 250 text messages and unlimited data. On AT&T, you can pay just $65, but your data is limited to a paltry 200 megabytes, though you get 1,000 text messages in this scenario.

The Verizon wireless hot-spot plan costs $20 a month for 2 gigabytes of data, but gets expensive if you run over: $20 for each extra gigabyte.

One big question about the Verizon iPhone that neither company is answering is whether it will be updated to a new iPhone 5 model when the AT&T model is updated. Such updates typically have occurred in June or July, which could make people who buy a Verizon iPhone now resentful that their new phone was bested so soon. Of course, Verizon customers who wait might be resentful if their version of the iPhone isn’t upgraded at the same time as AT&T’s.

Officials at both Apple and Verizon will only say they don’t intend to make Verizon customers unhappy, but that could mean anything.

Bottom line: In my tests, the new Verizon version of the iPhone did much better at voice calling than the AT&T version, and offers some attractive benefits, like unlimited data and a wireless hot-spot capability. But if you really care about data speed, or travel overseas, and AT&T service is tolerable in your area, you may want to stick with AT&T.

See a video of Walt Mossberg discussing the Verizon iPhone at WSJ.com/PersonalTech. Find all his columns and videos at the All Things Digital website, walt.allthingsd.com. Email him at mossberg@wsj.com.

The iPad Now Can Take Command of Computers

Walter S. Mossberg — Thu, 20 Jan 2011 02:03:08 +0000

It has long been possible to control one PC or Mac from another, legally and with permission. Though the process can be tricky to set up, companies often use it as a maintenance and training tool, and some consumers use it to help others solve computer problems, or to reach back to their home or office machines while on the road to access information.

But what about remotely controlling a PC or Mac from the newest category of digital device, a multitouch tablet? Well, it turns out there are apps for that.

[ See post to watch video ]

Such apps have been around on super-smart phones like the iPhone for years, but phone screens are so small that using them to open and operate programs and folders on a Mac or PC is very frustrating, at least to me. The iPad, with its roomy 10-inch screen, is a different story. It actually has the real estate to make the process much more practical.

I’ve been testing a couple of these apps on my iPad, using them to remotely control Windows PCs and Macs at my home and office. In fact, I’m typing this paragraph in Microsoft Word on a Mac remotely from the iPad.

My conclusion is that these apps do work, but even on the large iPad screen, they’re too clumsy and confusing to use on a regular basis, mostly because touch-screen tablets aren’t a great match for the way traditional computers—designed for a mouse and a physical keyboard—work. Also, the apps have some functional limitations, and they are heavily dependent on the speed of the network or Internet connection, which can make them slow at demanding things like video.

A view of a Windows PC on an iPad via LogMeIn Ignition.

For my tests, I selected two apps squarely aimed at average consumers. One is called LogMeIn Ignition, and is the iPad and iPhone incarnation of a longstanding computer-to-computer remote-control product called LogMeIn. The other is called iTeleport. It has been around, under various names, since the early days of the iPhone, and now comes in an iPad edition as well.

Both apps get around the complexity of setup by installing a special free program on the computer you wish to control that talks to the iPad app. The apps can see and control all the computers on which you have installed companion programs. I found setup easy and the connections generally reliable and fast enough, except for video.

But the big drawback to these products is that they are clumsy in controlling the target computer. Each allows two basic methods for this. In one, your finger moves the computer’s mouse cursor and you click the virtual mouse by tapping. In the other, you can directly tap on things on the remote screen. In my view, LogMeIn was better at the first method and iTeleport was better at the second. But I found both clumsy and tedious in both programs, especially when I tried to combine controlling the remote computer with the frequent need to use touch to move the image of the screen around the iPad’s display.

LogMeIn Ignition costs a one-time fee of $29.99. The iTeleport app can be used free for 30 days, after which it costs either $2.99 a month or a $24.99 one-time fee. For the next seven days, iTeleport is running a sale that cuts the price to $1 a month, or $10 for the one-time fee.

Both apps can control multiple Windows or Mac computers, at no extra cost. For my tests, I used each to remotely access the same two Windows PCs and two Macs, both desktops and laptops. One limitation: neither app allows you to transfer a file from a computer to the iPad.

While there are some differences between the products, they are fundamentally similar. Once you log in, you see the remote computer’s screen on your iPad screen. In my tests, with both products, I was able to open Web pages, check email, view photos and use productivity apps. I also was able to print documents from the computers on my home printer, even while I was miles away.

In both apps, you pinch and zoom to enlarge or reduce the view of the target computer screen, and can rotate the image of the screen.

The iPad can’t play Flash videos, but these apps allow you to view such videos from your PC or Mac on the iPad. But there are catches. For one thing, neither program lets you hear audio from the computer through the iPad, so the videos (and music you play remotely) are mute. Also, in my tests, even over a fast connection, I could never get a video from the remote computer to play smoothly over either app.

LogMeIn also offers a version for Android, unlike iTeleport, and that allows audio to be transmitted. I tested this on a Samsung Galaxy Tab, and it worked.

One big difference is in the level of security or privacy the two apps offer. Both encrypt the remote connection, but LogMeIn requires you to sign in twice: once to its own service and once to the computer itself. iTeleport skips the computer login, so it feels less secure. In addition, iTeleport outsources its authentication to Google. You sign into the product using your Google credentials. This is simpler, but requires you to trust Google with the privacy of the contents of your computer.

Each program has special keyboards and shortcuts to add things to the iPad that computers use but the tablet lacks, such as function keys. Each also has various gestures you can use as shortcuts. But the overall effect is confusing.

Bottom line: You can control a PC or a Mac from an iPad, without any complex setup, using these two apps. But, unless you spend a lot of time learning to get good at it, the process is clunky and best used only when you absolutely must.

Find all Walt Mossberg’s columns and videos at the All Things Digital website, walt.allthingsd.com.

Write to Walter S. Mossberg at mossberg@wsj.com

Apple TV: Streaming and Renting From Devices

Walter S. Mossberg — Thu, 02 Dec 2010 02:02:15 +0000

Of all the set-top boxes designed to bring online and computer content to your TV, perhaps the best known is Apple TV. But, unlike its maker’s other products, Apple TV hasn’t caught on in a big way. In fact, Apple CEO Steve Jobs calls it a “hobby.”

[ See post to watch video ]

Still, the company isn’t giving up. This fall it brought out a radically revamped Apple TV at a much lower price—$99, down from $229—and with a different philosophy. While earlier versions contained a hard disk and allowed you to purchase and store movies, music and TV shows, the new Apple TV is all about streaming and renting. It can’t store content, although, like its predecessors, it can transmit to your TV screen content stored on your networked home computers.

Perhaps the coolest feature of the new Apple TV is that it allows you to wirelessly beam video and audio from an iPhone, iPad or iPod Touch to the TV screen. A new feature called AirPlay in the latest software on these portable devices makes this possible. So, if you have a video or photos on, say, an iPad, you can just tap an icon on its screen to view them on a TV via Apple TV instead of on the device’s smaller screen. (AirPlay also works wirelessly from the free iTunes software on PCs and Macs.)

Apple’s Steve Jobs announcing the new release of Apple TV earlier this fall.

I’ve been testing the new Apple TV, including trying out AirPlay using various devices, and found that it performs as advertised. It has a clean, easy interface, does a great job of streaming content from your own computers, and it allows you to rent TV shows at just 99 cents an episode. It’s even almost invisible next to your TV—a 4-inch-square black box less than an inch tall. And setup is easy.

But it has some significant downsides. The most important of these is a very limited selection of Internet video sources. If you want a set-top box that allows you to watch a wide range of video from the Web, Apple TV isn’t it.

Apple TV is now essentially a modestly priced adapter that streams video, audio and photos to your HDTV from three main sources: your own computers, Apple’s iTunes service plus a few other online sources, and content on your portable Apple devices using AirPlay.

It’s the polar opposite of the new Google TV, which tries to encompass the entire Internet but is too complicated for mainstream users and costs hundreds of dollars. Apple is offering much less variety in content sources, but with a much simpler interface and a tiny remote with just seven buttons, versus the keyboard or minikeyboard used with Google TV.

Apple TV is still tied heavily to the company’s own iTunes service. The new model now also offers Netflix, which is nicely integrated into Apple’s user interface, but is very common on other set-top boxes, including the less expensive Roku models. YouTube is accessible from the new device, though it was present on the older model as well. The device can’t deliver other video services, nor is it designed to bring up Web pages on your TV.

And, even within Apple’s own iTunes service, which is Apple TV’s source for a la carte rental of TV shows and movies, the content is limited. For its 99-cent TV show rentals, the device mainly offers programs from ABC, Disney, Fox, PBS and the BBC. If your favorite show is on NBC, CBS or many other networks, you can’t rent it on Apple TV, nor can you get to the Web to view it. Alas, even within those networks, some of the programs are old and I couldn’t find some popular shows, like “Modern Family” on ABC or “American Idol” on Fox. (Fox, like The Wall Street Journal, is owned by News Corp.)

You can still buy TV shows from the excluded networks, or shows unavailable for rental, on your computers and stream them to the TV via Apple TV, but that is a more complicated process.

The Apple TV set-top box with TV showing 99-cent TV show rentals from iTunes.

Apple claims the largest selection of high-definition movies online, and says many are available the same day they appear on DVD. Movie rentals start at $2.99 for standard-definition versions and $3.99 for high definition, though many are $4.99. Both movies and TV shows can be kept for 30 days, but, once you start playing them, the clock starts on a short window before they expire. In the case of movies, the window is 24 hours; for TV shows, it’s 48 hours. You can pause and resume, or watch them repeatedly, within those windows.

In my tests, video and audio quality were excellent. Programs started rapidly, and I never saw any stuttering or buffering delays. Like the older Apple TV models, the new one did a very good job of streaming to the TV content from both PCs and Macs running iTunes on my home network. In fact, the process of setting this up has been made simpler. Watching slideshows of family photos was simple and rewarding.

Searching for a TV show or movie was tedious, because it requires you to peck out letters from an onscreen keyboard with the little remote. (This is why Google uses a keyboard, but that isn’t a welcome device in many living rooms.) However, there’s an alternative. Apple offers a free iPhone and iPad app that can control the Apple TV, and it has a built in virtual keyboard for much faster searching.

AirPlay worked well in my tests. I tried it on both an iPad and an iPhone, and was easily able to switch a video or song from the device itself to the Apple TV, and thus, to the TV screen and speakers. This requires merely clicking on an icon that looks like a wide-screen TV with an arrow beneath it, and then selecting “Apple TV” as a destination.

I also tried AirPlay on both a Mac and Windows laptop using the latest version of iTunes, and it worked fine. On all the AirPlay-equipped devices, you can also multitask. Once you’ve started beaming a video to the Apple TV, you can do other things on the originating device without interrupting the video. For instance, as I write this paragraph in Microsoft Word, I am watching a video beamed to my TV via AirPlay from iTunes on my laptop.

But AirPlay has some limitations. On the iPhone, iPad and iPod Touch it will only beam video to the Apple TV from Apple’s own Video, iPod and Photos apps, plus the YouTube app. On computers, it only works with iTunes. Some third-party apps on the hand-held devices can use it with audio, though not video.

Also, switching the video stream to the Apple TV can take a few seconds, during which the video keeps playing, so you often have to rewind.

Overall, Apple TV is a reasonably priced, well-designed device. It is especially attractive for viewing videos and photos from your computers, and Apple devices, on your TV. But it doesn’t deliver most Internet video sources, or even all online network programs.

Find all of Walt Mossberg’s columns and videos at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Myspace: A Place for Facebook Friends

Liz Gannes — Thu, 18 Nov 2010 20:05:11 +0000

Myspace and Facebook are announcing a partnership today via GoToMeeting webinar. As I wrote last night, it’s become quite obvious that the partnership will include integration of Facebook Connect into Myspace.

Presenting at the webinar will be Myspace CEO Mike Jones–-who has been pitching Myspace as “a social entertainment destination” rather than a social network–-and Dan Rose, VP of Partnerships and Platform Marketing for Facebook.

Here are my live notes:

Mike Jones says the launch today is called “Mashup with Facebook.” Users can share a stream of entertainment content with one-click setup.

One million users engaged so far with Myspace Facebook through initial partnership of “Sync with Facebook,” which was launched in August to push user streams on Myspace to Facebook. Adding Facebook Like button soon.

Image to the right is Myspace’s special branding of its integration with Facebook Connect: “Mashup.”

Dan Rose: Every day 10,000 Web sites integrate with Facebook Connect, but this one is special. Adding users into the experience works when it’s naturally social in the offline world, and entertainment is social.

Rose says Facebook users will be able to take their Likes to Facebook as well.

Jones says this feature will be rolling out to the full Myspace audience today.

Rose says, “There’s nothing different about this implementation than any other Facebook Connect implementation or any other implementation of the Facebook Like button across the Web.”

Jones says, “We think this is a complementary offering to Facebook and other social platforms.”

Rose says it’s good that Myspace is focused on entertainment and Facebook is focused on being a social platform, and those things are different.

In the last couple of days (since the Facebook Connect option was rolled out on the Myspace signup page), metrics for people connecting with Facebook look good, says Jones, but he doesn’t specify. (He keeps saying things are good questions, and then not really answering them.)

There is no financial component to the relationship.

And that’s it! Pretty mellow.

Please see the disclosure about Facebook in my ethics statement.

Google TV: No Need to Tune In Just Yet

Walter S. Mossberg — Thu, 18 Nov 2010 02:07:11 +0000

The quest to bring the full range of Internet video to your TV in a simple way continues, but it isn’t going well. The latest team to try—Google, Logitech and Sony—has made an admirably bold effort, but, like others before, it has missed the mark, at least in its first effort.

[ See post to watch video ]

Google TV—software built into hardware made by Logitech and Sony—is very different from competing products, such as Apple TV and Roku. Unlike the others, it aims to merge Web video and regular TV in one simple interface, via one box, with one easily usable controller. Also, unlike the others, it isn’t limited to just customized channels that bring specific Web-video services to the screen. It lets you browse to almost any website with video, and play it on the TV.

But, for now, I’d relegate Google TV to the category of a geek product, not a mainstream, easy solution ready for average users. It’s too complicated, in my view, and some of its functions fall short.

You can get Google TV in three ways. One is through a small, black $300 set-top box called the Logitech Revue. The second is through a special Sony Blu-ray player that costs $400. The third is through a Sony TV with built-in Internet that starts at $600. All are much costlier than the $99 Apple TV or the $60 Roku, but they offer more of the Internet’s video and make the effort to integrate it with cable or satellite programming.

Logitech Revue for Google TV

Google TV cleverly piggybacks onto your existing cable or satellite box and can control it, at least to some extent. So there is no switching of inputs or remotes required, at least theoretically, to go between Internet video and regular TV—something that has plagued competing systems. But if you try to watch an Internet version of a show from a big network site or from Hulu on your Google TV device, it’s blocked, because the studios want to channel those shows through your cable or satellite box.

I tested Google TV using the Logitech Revue product, though I also met with Sony and had a briefing on their version, which looks and works pretty much the same. Setup took 12 steps and about 40 minutes and went pretty smoothly. It might have been worse if, as Logitech warns, your cable or satellite box requires you to install special cables to allow the Revue’s controller to operate it, or if you use a separate audio system. You need an HDTV with HDMI jacks on your TV and cable or satellite box to use the Logitech Revue.

The controller on the Revue is a wireless keyboard. Yes, that’s right, a keyboard, something you might find unattractive in the living room and no better than what you might use if you just plugged a PC into the TV.

Logitech does offer an optional “mini” controller for $130, but it is essentially a tinier keyboard with minuscule buttons and track pad crammed into a smaller space. It is more complex to operate than the big keyboard and much more complicated than a typical TV remote. Sony’s box comes with a similar, complex-looking mini-controller.

The key to Google TV, however, is the software, not the hardware. There is a home screen with a list of core functions, but, Google being Google, the principle activity is meant to be search. You just start typing what you want to see and Google TV brings up a list of hits from both regular TV and the Internet.

Unfortunately, in my tests, this search-and-viewing process was frustrating. For one thing, you only get a few results, and in my experience, they usually weren’t the right ones. When I was looking for the telecast of the Mark Twain Award ceremony for Tina Fey, all Google pointed me to were short clips on YouTube. I had to do a full Web search (a standard option in the brief list Google gives you) and then navigate through a standard Google results screen, which was unreadable at 10 feet without zooming in, to find the full show on the PBS website.

When I finally got to the PBS page, we watched the show, but it was noticeably pixelated on our large TV screen, even though my Internet connection is very fast.

In another case, I wanted to see the new Beatles-themed ads from Apple, but Google’s first results didn’t include them. The closest they came was an old fictional ad on the topic produced by a fan years ago. I manually navigated to Apple’s website, where the ads were prominent, but found that Google TV doesn’t support QuickTime, Apple’s video format. (The company says it plans to do so in a future release.) I knew the ads were also on YouTube, so I went there and eventually found them, with some effort, but they stuttered on playback.

To use the Logitech Revue for Google TV, you need an HDTV with HDMI jacks on your TV and cable or satellite box.

I was similarly frustrated by finding and using regular TV shows from my cable box. Unless you have a box from Dish network, Google TV can’t search in your recorded shows, or allow you, when it finds a show coming up, to set it to record. You’ll likely switch to your regular remote to do those things, which defeats Google’s aim of integration.

Also confusing is Google TV’s home screen, which has overlapping categories. For instance, there is a Queue, for some of your favorite podcasts and sites, and a Bookmarks for others. There is an Applications menu that takes you to specially designed apps that spare you from navigating the regular Web, such as the Netflix video service or Pandora Radio. But there is also a Spotlight category that has customized, simplified websites that, to an average user, amount to the same thing. And, so far, you can only search for the names of most applications, not any content they contain.

Google plans to add the Android Market of third-party apps to Google TV. That could be good, adding more functionality. But it also risks adding more complexity, unless Google redesigns the interface.

Google TV has its strong points. The integration of Web video and regular TV, while flawed, is a smart move. There is even a picture-in-picture feature that lets you keep watching TV while, say, using Twitter or any other Web function. And the Logitech box has an optional $150 camera that allows you to make free video calls. It worked well in my one test. Logitech also allows you to control the Revue from an iPhone or Android app.

But this is a 1.0 product. For now, I’d suggest average users dying to watch Internet video on a TV, either plug in a PC or use one of the wireless systems, like Intel’s Wi-Di, that wirelessly beam video from a PC to a TV. Or, you could wait for Google TV to improve.

Find all his columns and videos at walt.allthingsd.com Email him at mossberg@wsj.com.

Easy Way to Log In Face Time

Katherine Boehret — Wed, 17 Jun 2009 00:20:02 +0000

Nowadays, new laptops usually come with built-in Webcams, including the ultra-small, inexpensive models known as netbooks. But many people don’t know what to do with these Webcams or how to use them for videoconferencing with other people. Some don’t even realize their computers have these tiny videocameras.

[ See post to watch video ]

This week, I tested a new videoconferencing-software program designed to help these people. It’s made especially for non-techies who simply want to use their Webcams to see someone while they’re talking to them. These people don’t want to conference several people into a call. And they especially don’t want to have to sign up for a confusing, intimidating videoconferencing service.

I used Logitech Vid by downloading it from www.logitech.com/vid. This program comes from Logitech Inc. and makes use of technology from SightSpeed, the videoconferencing-software company that Logitech acquired last fall. Vid works with Macs and Windows PCs that have built-in Webcams or those that use Webcams that plug into a computer’s USB port; it can even work if only one person has a Webcam so the person without one still sees video and hears audio from the other person.

Expiration Date for Some

If this was a free download for all, Logitech Vid would be a slam dunk for the consumer. But as of now, it is free only for people who use Logitech Webcams or the people they invite, and for people who are registered on SightSpeed or Dell Video Chat, Dell’s version of the SightSpeed service, regardless of their Webcam brand.

For everyone else, the software expires after 30 days, with no option to pay for continued use. This means Logitech misses out on the growing number of people whose laptops and desktops have built-in Webcams, but who don’t want to buy a Logitech camera just to use Vid (and shouldn’t have to). Logitech says it intends to add a payment plan for Vid.

I tested Vid with my parents, who recently bought a netbook for the kitchen but — before this column — didn’t quite know how to use its Webcam. I also tried it with tech-savvy friends who have video-chatted with me on programs like Skype, Apple’s iChat and Google Chat. Everyone had the same reaction: They liked Logitech Vid’s refreshingly clean interface and simple setup. My Mom appreciated Vid’s easy instructions, which are written in plain terms that anyone can understand.

Vid worked while I was video-chatting from one Mac to another; from a Mac to a Windows PC and vice versa; and from one Windows PC to another.

Invitations to Chat

I ran into trouble one night when Vid invitations that I sent to friends and family didn’t go through until after several attempts. Logitech says Vid was undergoing some behind-the-scenes server maintenance, which caused the glitches. (People who have trouble sending invitations like I did can alternatively direct friends to Logitech’s Web site to download the software.) And Vid didn’t work properly when I tried using it on my company-issued PC, which runs on a corporate network protected by firewalls. Logitech says Vid is targeted for consumer use, and not for sophisticated corporate environments.

Logitech Vid arranges photos of friends, along with their availability, in a visually pleasing carousel display.

People who are used to more advanced videoconferencing programs may find Vid unsatisfying. It doesn’t let friends instant message or share photos with one another, nor does it pull in buddy lists from outside videoconferencing programs. Vid isn’t designed to record conversations, host multiparty calls or take still photos during chats. Like other videoconferencing programs, slow Internet connections can occasionally cause video and audio to stutter.

But for simple video chats, Vid was a pleasure to use. If not for its 30-day expiration, I would definitely see myself chatting with my parents through this program on a regular basis. I used it to hold up three colors of dresses for my Mom so she could help me decide whether tea rose, azalea or peppermint was the best shade for my sister’s wedding (we’re leaning toward tea rose). My Dad and I had a face-to-face talk about my latest job news, and I saw a New Orleans friend and her dog, Boudreaux, appear on my computer screen almost as if they were in my house.

Smile for the Camera

Vid users invite others to chat by entering the other person’s email address. For invitees to accept an invitation, they must download the Vid software, which could be a deterrent for some. Those who do download the software and start their own Vid accounts (by just entering an email and password) appear to the original inviter in a carousel-like display of their contacts’ photographed faces.

These images are taken by the Webcam when someone sets up a Vid account, rather than allowing one to select his or her own photo from elsewhere on the computer. This is one example of Vid’s nod to simplicity and fewer choices. Likewise, the carousel of friends is organized in left-to-right alphabetical order showing those who are online followed by those offline. A simple status line below each person’s face identifies them as Unavailable, Available or Busy (already in a videoconference).

Clicking on a Pic

I called someone by clicking on their photo. The video-chat screen has four buttons that change its size, hide a small-image view of yourself, pause your video feed or end the conversation.

In a few instances, I heard a steady, high-pitched chirp and so did the person on the call with me. And we occasionally heard the echo of our own voices. Logitech said this sometimes happens when both users have open-air microphones and speakers turned up at the same time. Turning the speakers down usually solves the problem.

By August, all of Logitech’s standalone Webcams will come loaded with Vid software that starts up when the Webcam is plugged in. Now, the software is only downloadable from the Web.

Logitech Vid isn’t fancy, but it works well and presents its users with a satisfying experience so they can concentrate on enjoying their conversations. But it is a shame that Logitech doesn’t offer a payment plan for people who don’t use Logitech Webcams. If it did, Vid could help many people appreciate the Webcams they might never have otherwise used.

Edited By Walter S. Mossberg

Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://solution.allthingsd.com

When to Stay With Windows

Walter S. Mossberg — Thu, 20 Mar 2008 00:01:00 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

We plan to buy a new computer running the XP version of Windows, not Vista. We are afraid to take the step to the Mac since we are in our 70s, and are just average on the computer. We rely on our children for help when we get into a jam, and they have no experience with a Mac. Would you recommend we venture into Mac land, fear and all?

No. While I believe Apple’s (AAPL) hardware is very good, and the Mac operating system is better than either version of Windows (MSFT), I also believe that average users whose operating system works well for them, and who can buy new hardware that runs the same system, shouldn’t feel pressure to change. That’s especially true when they have a ready source of support.

However, that course of action will become more difficult this summer, when Microsoft plans to stop licensing Windows XP to computer makers for preloading on new machines. That will make Vista the only version of Windows available to new computer buyers. Buying a new Vista PC does require users to learn new techniques and to cope with hardware and software incompatibilities.

I heard that you could still use your AOL email address without paying for the other AOL services, which are no longer used in our household. I am wondering if this is true.

Yes. AOL (TWX) has made its email free. The email service is also now available from a Web site, and no longer requires special AOL software.

I have purchased a new laptop. How do I transfer the songs from the iTunes library on the old laptop into the iTunes library on my new laptop? None of these songs are copy-protected. I created them from my own CDs.

If your setup is typical, I would recommend copying the entire iTunes folder that is found under My Music or Music on a PC, or under Music on a Mac. This folder should contain both a subfolder called “iTunes Music” (which contains the actual song files iTunes manages) and one or more files containing the words “iTunes” and “Library,” which tell the program about your playlists and other details. If your setup is atypical, you may have to copy music files from other folders and have the copy of iTunes on your new machine re-import them.

Another approach is to use an iPod, if it has all your music and playlists on it. There are small utility programs available on the Web that will copy the contents of an iPod, including playlists, into a fresh version of iTunes on another computer. One that I have used successfully is called Music Rescue and is at www.kennettnet.co.uk. It comes in both Windows and Mac versions. But there are others.

Reminder: if you are discarding or giving away the old computer, be sure to deauthorize it from your iTunes Store account before doing so. Just go to the “Store” menu in iTunes and click on “Deauthorize computer…”.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Deciding Which Media Applications to Keep

Walter S. Mossberg — Thu, 13 Mar 2008 00:01:00 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

I have a new H-P (HPQ) laptop and there are several preinstalled media-playing interfaces that have been foisted on me. Do I really need all of these interfaces? Can’t I just get all of this media to run through Windows Media Player or iTunes?

Since you weren’t specific, I don’t know what media software came with your new laptop. I’m sure some of it may have been redundant “craplets” — the unwanted software PC makers load onto their machines in order to collect a fee from the programs’ publishers. And you are correct that many of the most common audio and video file types can be handled by Windows (MSFT) Media Player and iTunes.

However, the Internet is full of media file types that are best played, or can only be played, in specialized software — either separate applications on your computer or online players that are enabled via your Web browser. So, over time, most users will collect additional players, or plug-ins for their Web browsers, that will supplement their main media-playing program. One way to see if the media software on your new computer is necessary is to test what types of files it handles. If you can open and play these same files in Windows Media Player or iTunes, and you prefer to do so, then you probably don’t need the added software.

If I am running Windows Vista on my iMac desktop using Parallels, will Apple’s Time Machine backup program automatically preserve the Windows hard disk, too?

Yes. Parallels, and its competitor, VMWare Fusion, create virtual Windows hard disks inside a Macintosh. When you are running Parallels or Fusion, Windows sees these virtual hard drives as if they are distinct physical disks. However, they are in fact just very large files on your Mac’s hard disk. So Apple’s (AAPL) Time Machine backup program treats them like any other file and backs them up. Time Machine can also restore these virtual Windows hard disks, in their entirety, just as it can restore other kinds of files.

There are some caveats, however. Time Machine treats each virtual Windows hard disk as a big, unified blob of data, so it cannot peer inside them to recover individual Windows files you may have accidentally deleted while running Windows programs. Also, if your virtual Windows hard disk is large, and it changes often, then using Time Machine to back it up may suck up a lot of space on your backup drive, as numerous archived versions of the file accumulate.

I currently have a DVD player and a large stack of DVDs that I play through my analog TV set. After the 2009 digital TV conversion, will I still be able to use my existing DVD player and play my existing DVDs, even if I buy one of the government-subsidized converter boxes?

The FCC says DVD players and other add-on gear “will continue to work, even if they are only analog-capable.” But it adds that “manufacturers are producing a number of different connectors to hook equipment together and improve picture and sound quality. Check with your equipment retailer to determine the types of connectors that will work with your equipment.”

In other words, while there’s no inherent conflict, it all depends on your particular DVD player, your particular TV set, and how you have them connected. The best thing to do is consult closely with the dealer or manufacturer selling the converter box so that you understand how it can coexist with your current DVD player setup, or how you might have to alter your current setup.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Apple's Time Capsule Gives You Easy Way to Back Up Wirelessly

Walter S. Mossberg — Thu, 06 Mar 2008 00:01:00 +0000

With its new Leopard operating system, Apple tried to solve one of the most nagging problems faced by home-computer users: how to regularly back up their computers completely and painlessly. Leopard includes a feature called Time Machine that automatically and continuously backs up a Macintosh computer’s entire hard disk, without requiring the user to do any tedious setup or have any technical knowledge.

Time Machine is a key selling point for Leopard and the Mac. It is more complete, and yet simpler, than the built-in backup feature in Vista Home Premium, the most popular home version of Windows.

[ See post to watch video ]

But Time Machine has a major drawback: It works much better on desktop Macs than on laptop models. That’s because it’s primarily designed to operate with backup hard drives you connect directly to the computer. And it’s a pain to plug a backup drive into a laptop, which can move around the house. While Time Machine will work with a remote hard disk under certain circumstances, that option requires a second Mac running Leopard, a costly condition.

Now, Apple (AAPL) has attempted to fix the problem with an unusual new companion product called Time Capsule. This is a $299 stand-alone networked gadget that packs both a giant hard disk and a speedy Wi-Fi wireless router into one slender case. It just plugs into your existing home network, and any laptop within wireless range can connect to it. It can back up multiple computers.

Time Capsule is designed to seamlessly work with Leopard’s Time Machine. But it can also be used as a wireless Internet connection, and/or a remote hard drive, for manually storing and retrieving files by Windows PCs running either Vista or Windows XP, or by Macs running Apple’s older Tiger operating system. And you can also use it with certain other backup programs, such as the ones built into Windows XP or Tiger.

In my tests over the past week, Time Capsule worked well in all of these scenarios. However, Time Capsule isn’t meant to do as many different tasks as some other networked drives.

Apple stresses that Time Capsule is a limited, targeted device meant primarily for backup — especially with Time Machine — and as a wireless base station. Unlike some other networked storage devices, like Hewlett-Packard’s MediaSmart home server, Time Capsule doesn’t allow users to simultaneously stream music or videos to multiple PCs, to easily access its contents via the Web or to stream videos to TV sets.

The $299 Time Capsule model comes with a 500 gigabyte hard disk inside, and there’s also a $499 model with hard disk that can hold one terabyte of data, or roughly 1,000 gigabytes. Both models use the same “n” class of Wi-Fi, the fastest version with the longest range. Both also work with computers equipped with the older “g” and “b” versions of Wi-Fi.

You can buy networked hard disks in these sizes for less money and simply use them with your existing Wi-Fi router. However, Time Machine won’t work with them, according to Apple. The company says the only standalone networked hard disk Time Machine can use is Time Capsule.

In my tests, Time Capsule performed perfectly with Time Machine. It also was easily recognized by several of my Windows machines running Vista and Windows XP. On all of these machines, I was able to speedily access the Internet via Time Capsule. Time Capsule can be set up to either replace or supplement your existing Wi-Fi router.

All the machines, even the Windows ones, also could recognize the Time Capsule as a remote hard disk, and save files to it and retrieve files from it. For instance, I manually copied a song, a photo and a Word document from a Mac laptop running Leopard onto the Time Capsule. On a Dell running Vista, I then opened the Time Capsule and launched that same Word document in the Windows version of Word, opened the photo in Vista’s Photo Gallery program, and played the song in Windows Media Player. This same process worked in reverse.

Apple doesn’t guarantee that Time Capsule will work with all backup programs. But it says it will work with the backup software built into Tiger and will likely work with some other backup software.

In my tests, the built-in backup program in Windows XP Pro worked fine with Time Capsule. But the built-in backup program in Vista failed. Microsoft said the problem I encountered was due to a new Vista security feature for backups that foils some remote hard disks, not just Apple’s.

Setting up Time Capsule was easy, using a step-by-step utility program that Apple supplies in both Mac and Windows versions. The device has a USB port that can be used to add either an additional hard disk or a networked printer. And it can be connected to a network via a wired connection if you don’t want to use its wireless functionality.

If you use Time Machine on a Mac laptop, then Time Capsule’s $299 price is money well spent. If you don’t, there are cheaper or more versatile solutions to the backup problem.

Email me at mossberg@wsj.com. Find all my columns and videos online, free, at the new All Things Digital Web site, http://walt.allthingsd.com.

Choosing Sides in the DVD War

Walter S. Mossberg — Thu, 31 Jan 2008 00:01:00 +0000

Here are a few questions I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

We need a new DVD player but are completely confused about the Blu-Ray versus HD DVD war. We want to purchase something that will last us many years, but I’m afraid to splurge on it when it’s still unclear what the preferred format will be. One option looks to be buying a DVD player that can “upscale” to high definition. How much worse is this in terms of quality?

The good news is that the war appears to be winding down. Because I never saw any significant quality difference between the two high-definition formats, I never recommended one over the other. But most of the major studios have defected to Blu-Ray, so industry experts believe HD DVD is likely to recede as a movie format, though it may find a market as a data format for computers. However, the companies backing HD DVD haven’t given up, so the battle isn’t formally over.

Meanwhile, I have found that, for everyone but videophiles, “upscaling” DVD players are effective at making most regular DVDs look better on high-definition TV sets. And name-brand models can be found for as little as $45, which is less than Blu-Ray players are likely to commonly cost for quite awhile.

In your review of the new MacBook Air laptop, you said it lacked a wired Internet jack but that Apple plans to sell an adapter. Did you test this? When will it be available? And is there any way to use the MacBook Air with a cellphone network for Internet access?

Apple says the $30 wired Internet adapter will ship when the laptop does. I tested an early unit and found it worked fine. As for working on the cellphone data networks, you can use a cellphone modem from one of the network operators that connects via USB instead of a card slot. Unfortunately, I tested one of these, the Novatel USB727 from Verizon, and found that it was too wide to fit in the cramped space around the MacBook Air’s USB adapter. So you will need an extension cable, making for an ungainly attachment.

There are two other options. If you already own a cellphone data modem meant to fit a PC Card or ExpressCard slot, you can buy an adapter that allows these cards to work via a USB port. I tested such an adapter, a $40 model from a company called Siig that allowed me to use my older Novatel V640 ExpressCard modem with the MacBook Air. It worked well but is relatively large and is attached by a cable, so it is also bulky and ungainly.

The final option would be to pair the MacBook Air with a Bluetooth-equipped cellphone that is able to act as a wireless modem. No cables are required for this, but there is some setup. Ironically, one of the phones that lacks this capability is Apple’s own iPhone.

What happened to the Tablet PC version of Windows? Since Vista has come out, I can’t find a Tablet edition.

Microsoft decided to drop the separate tablet edition it produced for Windows XP and build its capabilities into Vista. Unless you have the least expensive version of Vista, called Home Basic, the full Tablet PC capability should be usable on any tablet PC running Vista. But there’s no longer a specific edition labeled that way.

You can find Mossberg’s Mailbox, and my other columns, online free at the new All Things Digital Web site, http://walt.allthingsd.com.

Phoning Home Without a Phone

Katherine Boehret — Wed, 30 Jan 2008 00:01:00 +0000

(See Corrections & Amplifications item below.)

On a chilly day, most folks find it tough to open the front door to retrieve the newspaper — much less climb a 15,000-foot mountain. But plenty of people court danger by rappelling down canyons and camping in remote woodlands. This week, I tested a device that will give thrill seekers a little extra insurance: It lets the folks back home track their progress, and learn when they’re OK or when they’re in trouble.

When activated, the $170 SPOT Satellite Messenger from SPOT Inc., the Milpitas, Calif., unit of Globalstar Inc., emits a signal to GPS satellites, which notify SPOT’s messaging service. The service then sends a message to friends, family or emergency rescue teams about your current status. Because it uses GPS technology, the SPOT will work even when you’re far from cellphone signal range and anywhere in the world.

I tested SPOT in my Washington, D.C., neighborhood (city parks still count as outdoorsy) and on a trip across the California desert and mountains on the way to a conference — though I was scaling mountains in an air-conditioned SUV rather than in a rock-climbing harness.

In my tests, SPOT worked without a problem. Notifications from the device were delivered to my friends via email and text message and included my current latitude and longitude. The service also sent along canned messages that I set up in advance on the company’s Web site at www.findmespot.com and hyperlinks to Google Maps that showed my location.

SPOT charges a $100 annual service fee, which includes an unlimited number of messages that can be sent out from your device using three buttons: OK/Check, Help and 911. An additional $50 per year tracking service called SPOTcasting follows and marks your exact location every 10 minutes for 24 hours each time it’s initiated.

This simple and straightforward device could really help in a dangerous situation. And the company takes its job seriously: A steely message on the SPOT packaging reads, “Opening this box is the first step in making sure you don’t come home in one.” But SPOT could also save the day in less-adventurous situations, such as when your car dies and you’re out of cellphone range.

However, SPOT isn’t perfect. While its three message-sending buttons make it easy to use, they also limit the types of messages it can send. There’s no keyboard, so messages must be brief and set up in advance on the Web site. And the device only sends messages and can’t receive them. Your friends and family have no way of getting back in touch with you on SPOT should you send a Help message from beyond cellphone range.

SPOT is a bright orange device with roughly the same surface measurement as a BlackBerry, though it’s considerably thicker. Its durable casing makes it waterproof and floatable, along with working in extremes like -40 degrees Fahrenheit and up to 21,000 feet above sea level. It runs on two AA lithium batteries, which last for different amounts of time according to the type of message being sent.

Setting up SPOT took only a few minutes on the Web site. A default or personalized message can be set up to go out with OK/Check and Help notifications, and email addresses and cellphone numbers (for SMS text messages) can be entered online as the destinations for these messages. Every message includes the user’s current location in terms of latitude and longitude, along with a hyperlink to access that location via Google Maps.

SPOT sends messages and location information via satellite, including points that can be tracked on a map.

The OK/Check button can be used most casually by owners of this gadget, as it merely serves to assure others that you’re fine. A good example might be two people on a three-month sailing trip who use this button as a means of checking in with family every Sunday night.

If OK/Check is held down for five seconds, it initiates the SPOTcasting tracking service (provided you’ve signed up for it) and locates your device every 10 minutes for a 24-hour period. These tracked points show up on SPOT’s Web site and are displayed as numbered points on Google Maps.

SPOT worked for me while driving through a regional park with a campsite, where cellphone range was faint, and up into boulder-crusted mountains. Just minutes after pressing Help or OK/Check or initiating tracking, friends received word of my location via emails and text messages.

You can’t set SPOT to track a trip for longer than 24 hours or at different intervals, such as every hour for a week. And the only way for others to view your tracked points is if they sign in using your online account’s username and password.

The Help button is used in more urgent situations and uses messages such as “Urgent help needed. Pick me up at campsite.” (The default for Help is “This is a HELP message. Please send for help ASAP.”) But preset messages shouldn’t be made too specific during the online setup because they can’t be changed from the device later.

The 911 and Help automatic notifications will always override less urgent messages like OK/Check or SPOTcasting. In the case of the 911 and Help buttons, one can be pressed after the other and the messages for both will still go out at the same time. The 911 button will send a message every five minutes until power runs out (the company says this will last for up to seven days) or until the message is canceled; Help sends a message every five minutes for an hour or until canceled.

The 911 button is more serious. When pressed, SPOT Inc. automatically notifies a certified 911 company called the GEOS International Emergency Response Center, which contacts your specified emergency contacts first to see if they know anything about your situation before dispatching a rescue squad using your coordinates.

If you can adjust to SPOT’s three-button approach, the device could be helpful for you or someone you know during outdoor adventures. Many people will buy SPOT simply for its 911 button, as an insurance policy on fluky cellphone service.

Email mossbergsolution@wsj.com

Corrections & Amplifications:

The SPOT Satellite Messenger uses a global positioning system to determine a user’s location and a second satellite network to send notifications to friends, family and emergency services. This column erroneously stated that GPS satellites send notifications.

A Home Base for iPod Hits

Katherine Boehret — Wed, 16 Jan 2008 00:01:00 +0000

(See Corrections & Amplifications item below.)

Next time you get comfortable on the couch, remember that you’re relaxing in the consumer electronics battleground: the living room. Major tech companies are pouring resources into products they hope you’ll use to remotely receive your computer’s content — namely videos, music and photos — in a more comfortable place.

But while some of these complex solutions are still struggling to catch on, digital music marched steadily into the land of recliners long ago. IPods naturally plug into home stereos, multiplying music collections and bringing playlists to parties. And an industry of devices sprouted up specifically for playing iPods and other music players to a crowd.

This week, I tested a new version of one of these dock systems that specializes in wirelessly distributing music via small, cube-shaped speakers that can be spread throughout your house: the $300 Evolve speaker system from Griffin Technology Inc. (http://evolvespeakers.com). This setup offers a straightforward and stylish solution, delivering what I consider good quality sound.

Griffin Technology’s $299.99 Evolve is an affordable wireless speaker system.

Griffin’s attempt at claiming valuable real estate in the living room pits it against Sonos Inc., a high-end competitor that is already well-established in the wireless-music arena. Sonos sends digital tunes from your computers to up to 32 rooms using an attractive remote with a full-color screen. But this system starts at $1,000, not including speakers, and its computer-related set-up might intimidate potential buyers.

Closer competitors to Griffin’s Evolve can be found in Brookstone and Hammacher Schlemmer catalogs, where similar wireless speaker systems for the iPod are sold for $150 (on sale) and $400, respectively. Brookstone’s set-up includes small, spherical wireless speakers and Hammacher’s uses bulkier, rectangular-shaped wireless speakers with visible antenna.

I tested the Evolve system using my iPod touch and a first generation iPod nano bought in 2005. Both devices worked with the system, and the Evolve speakers connected wirelessly to the base station from up to 150 feet away on the digital 900MHz spectrum, which doesn’t interfere with Wi-Fi and works through walls and floors. Two speakers come with the system, each carrying a charge of 10 hours according to Griffin, though I got 11 in my tests.

Evolve has some downsides. While it’s great to know that its speakers work 150 feet away from the base station and iPod, they can only be controlled by the base station or by a remote control in view of the base station. So, if you and the speakers are in a room without the base station, you can’t see any information about the song that’s playing, nor can you adjust the volume. Each speaker does have its own power button.

And when I switched from my iPod touch to the iPod nano, the Evolve remote stopped working, and I couldn’t get the remote to work with my iPod touch again. Griffin acknowledged a bug that occurs with speaker systems when an iPod isn’t up to date with the latest firmware, which it wasn’t, and assured me that updating the device, unplugging and re-plugging the Evolve would fix the issue. These fixes didn’t help, nor did repairing the remote, and there wasn’t time for Griffin to send a new remote. I continued to use Evolve without the remote, but hope that other units won’t operate like mine.

Griffin’s Evolve base station seems to hover just inches off the ground and is made of a brushed aluminum. Left to right, it measures about 16 inches, and an iPod dock and three buttons mark the center of the base station. Two squat antenna stand behind this dock, and square wells on the left and right give the speakers a place to rest while charging. These wire-free charging wells are designed with overcharge/undercharge protection, so each speaker’s battery isn’t harmed by resting on the base station for a long period of time.

When the remote was working with my iPod touch, I navigated through songs from across the room, pausing and adjusting volume. I easily carried the speakers into my kitchen using handles built into the back of these cubes, and my roommate enjoyed listening to Amy Winehouse in stereo while she made dinner. But during the actual dinner, when we wanted to turn the volume down, we had to walk back to the living room where the base station was located while calling down the hall to one another to find out if the sound was low enough.

Hidden indicator lights in each speaker tell whether they’re charged or not; orange signifies a charge is needed, while green means you’re in the clear. A switch on the base station changes the speaker sound from mono (useful when listening to audio books) to stereo. Each speaker contains built-in technology that assigns it to automatically know if it’s right or left. To conserve battery, a speaker that’s turned on but isn’t playing music will turn off after 60 minutes.

I kept my speakers on for 11 hours straight before they pooped out, moving them to different floors and as far from the base station as possible — the signal stayed strong. In just two hours, the pair was recharged. I kept the volume pretty low for at least half the time my speakers were on, and Griffin says lower volumes conserve battery, and vice versa. I listened to all sorts of music, including hip-hop, jazz, country, rock and classical. I’m no audiophile, but to my ear, the Evolve handled each genre with aplomb.

All iPods (even the iPhone) work with Griffin’s Evolve, and this gadget will also work when connected to other MP3 players, stereos, TVs, and CD players, which could come in handy. In early March, Griffin will sell add-on speakers for $99 each with separate charging plates for $30 apiece; $200 bundles will include two speakers and two charging plates. There’s no limit to the number of speakers that you can add to a system.

Though Griffin’s Evolve lacks some of the luxuries that high-end systems have, it solves a problem with minimal effort on the user’s part, and looks good while doing it. If you don’t mind returning to the base station to make adjustments, and if your remote doesn’t stop working, you’ll enjoy this sleek and functional device.

Email mossbergsolution@wsj.com

Corrections & Amplifications:

Griffin Technology Inc.’s Evolve wireless sound system uses a remote that can control certain functions of the iPod, even when it is out of sight of the base station. This column erroneously implies that the remote must be in view of the system to work.

No Excuses: a Wire-Free Way to Upload Photos

Katherine Boehret — Wed, 21 Nov 2007 00:01:00 +0000

No matter how perfectly shot or emotionally meaningful your digital photos may be, if they aren’t uploaded to your computer or to a Web site, no one else will ever see them as they languish in your camera. This problem has plagued the digital-photo industry for years, though the cameras themselves have improved.

Most users know how to upload photos, but don’t want to hassle with USB cords and slow upload speeds when transferring images onto a computer or photo-sharing site. Camera docks and memory-card readers built into PCs have attempted to alleviate these transferring problems, but these so-called shortcuts still require a certain amount of dedication to the process.

In the past couple of years, a handful of companies have gone a step farther by introducing Wi-Fi enabled digital cameras, notably Nikon Inc. and Eastman Kodak Co. But this capability works only in certain cameras and even then requires users to walk through a number of steps to send the photos through a service created by the company instead of sending them to a computer or Web site.

Little Effort Needed

This week, I tested a refreshingly simple gadget that solves this problem and does what most technology products don’t: It works in existing devices and requires next to no effort. The $100 Eye-Fi Card by Eye-Fi Inc. (www.eye.fi) is a two-gigabyte SecureDigital memory card with a built-in wireless chip. It slips into any camera with an SD-card slot, and whenever the camera is turned on, looks for a familiar Wi-Fi network and uploads your photos to your Mac or PC and one of 17 photo-sharing sites. After a quick, one-time setup, the user does nothing more than turning on the digital camera.

I thought this thing was too good to be true and set out to find its flaws. But after using it with two digital cameras (one brand new and the other over three years old), three different computers (each with different operating systems) and five photo-sharing sites, I’m convinced that the Eye-Fi is a terrific little tool. It works quickly and is a no-brainer to get going. The only people who won’t like it are those who enjoy razzing their lazy friends for forgetting to share digital photos.

Minor Inconveniences

The Eye-Fi’s flaws are minor enough to dismiss. For one thing, it doesn’t work on Wi-Fi networks that use log-in pages like those in Starbucks; instead, it’s meant to work on home networks or other “open” networks. Secondly, there’s no way to know when Eye-Fi finishes transferring photos unless you check your computer. Finally, your digital camera must stay on for the duration of the wireless transfer, which slightly taxes battery power, and slower networks and/or transferring numerous higher-resolution photos will require a bit more juice. Likewise, Eye-Fi looks for Wi-Fi networks whenever the camera is on, though the company says this only uses a minimal amount of the camera’s battery power.

The Eye-Fi Card comes in a small, colorful box that reminded me of a pop-up book: Pull one side and a quick-start guide appears on the right while the left swings out a piece holding the Eye-Fi card reader and SD card. This reader is only needed for the initial setup on each computer, which only took a few minutes per system.

I tried my Eye-Fi first on a Windows XP machine, plugging the card reader and card into a USB port. The software setup walks users through clear, quick steps like testing the computer’s firewall to be sure it can work through it and asking which folder should be designated to receive wirelessly transferred images. Here, I also typed in my account information for sharing images on Kodak Gallery; later I added Shutterfly, Snapfish, Picasa and Flickr. Other online destinations included blogs like Vox and TypePad, along with social-networking giant Facebook. The last step instructed me to insert the Eye-Fi SD card into my camera to snap the first test photo of myself, making sure it was working properly.

Managing Your Photos

Transferred photos are all reflected in the Eye-Fi Manager, a Web-based, password-protected site that tells which images were uploaded to photo-sharing sites and the computer. Users can opt to only upload from the Eye-Fi to one or the other or both, but only one photo-sharing site and one Mac or PC can be selected at a time. Account information for any of the 17 sharing sites can be saved within Eye-Fi, making it a cinch to switch where you want to send photos.

Around the office, within my registered Wi-Fi network, I took photos that showed up seconds later on my computer screen. At home, I entered my password-protected network’s information one time and watched as captured photos transferred wirelessly from my camera to either my Mac or Windows Vista laptop.

Quick Transfers

On average, it took about 40 seconds to upload each image to a Web site and about 40 seconds more after that for a photo to transfer onto my hard drive. I got home from a friend’s cocktail party and set my camera on a table with its power on. Ten minutes later, I turned on my computer to check the transfer and 12 photos from the party were uploaded to my Kodak Gallery account and my iMac’s hard drive.

Images upload in JPEG formats using their original, full resolutions. Some sharing sites change the formats for photos, but this varies between sites and isn’t related to Eye-Fi.

Eye-Fi won’t do absolutely everything for you, so for certain photo-sharing sites, you’ll still need to log on to send out emails for sharing albums with friends. But double clicking on any of the images in the Eye-Fi Manager takes you directly to wherever that image lives — whether on Picasa, Flickr, or your own hard drive.

I swapped the Eye-Fi SD card from one camera, an older Konica-Minolta Dimage X50 that still works well, to a new Kodak EasyShare V1253, which ironically has built-in photo emailing capability that isn’t nearly as easy to use as Eye-Fi. The Eye-Fi didn’t miss a beat and operated the same way in both cameras.

The Eye-Fi Card is as simple as it sounds and works with most cameras that use SD cards (for a complete list of compatible cameras, see http://support.eye.fi/compatibility/). If someone you know is constantly taking pictures that are never seen again by anyone else and they use a Wi-Fi network, Eye-Fi will serve as a carefree solution that takes the aggravation out of transferring photos to share with others.

Edited By Walter S. Mossberg

Email mossbergsolution@wsj.com

Downloadable Movies in a Box: Where's the Magic?

Katherine Boehret — Wed, 10 Oct 2007 00:01:00 +0000

With help from the Web and a little extra cash, almost everything becomes more convenient. Groceries are delivered directly to homes using services like Peapod, rental cars are available in easier-to-reach locations using Zipcar and movie tickets are bought in advance through Fandango.

But how much is too much when it comes to shelling out a little more for convenience, and are you really getting what you pay for? This week, I tested what could be thought of as the ultimate convenience: a box that plugs into your television and Internet connection, letting you download movies whenever you want to watch them. The box costs $399 and doesn’t include the price of movies, which must be rented or purchased for fees as high as $4 or $20 each, respectively.

This box, called Vudu, comes from a Silicon Valley company of the same name (www.vudu.com). Vudu’s biggest strengths are its easy setup, good picture quality and simple user interface, easily navigated using a scroll-wheel remote control.

Vudu costs $399 plus prices to rent or own each movie title.

If the director yelled “Cut!” right here, Vudu would be a box-office smash. But actually using this device is just one problem after another. For starters, though Vudu says it has relationships with the major Hollywood studios, many of the 5,000 titles it offers don’t seem to be popular by mainstream standards. Lots of them are old or obscure. For instance, you won’t find any of the “Pirates of the Caribbean” movies, but how about a 1984 sci-fi/fantasy movie called “The Ice Pirates,” instead?

If you do find a movie that you’d like to watch, you must have a bandwidth speed of at least two megabits per second to download it instantly; millions of broadband homes have slower connections than that. Vudu offers to measure your bandwidth on its home page before you buy it. I tested Vudu for a week on a typical home-type DSL line, and my connection only clocks about 1.5 Mbps, so it took me about 45 minutes to download each movie.

While Vudu’s $399 price tag might take some getting used to, its fees for buying or renting each movie could be harder to swallow after a month’s worth of use: as much as $80 if you bought one top-tier movie a week. Worse, you have to pay in advance. Rather than charging your credit card on a pay-as-you-go basis, Vudu customers must choose a $20, $50 or $100 amount at setup from which movie fees are deducted. When your account hits $0, the amount selected at setup is charged and the debit process begins again.

On top of all this, Vudu relies on a peer-to-peer network system for faster downloading. So, essentially, this company is using your bandwidth to help it save money it would have otherwise spent on its own servers and bandwidth.

I set up Vudu in a snap, plugging it into three things: a wall outlet, the back of a high-definition Sony Bravia television and an Ethernet cord. Wireless connections won’t work with Vudu without a special “bridge” or a power-line adapter. Once Vudu turned on, a friendly voice guided me through setting it up, and I got started in minutes.

Vudu’s home screen is broken down into five menus: Find Movies, New Releases, My Movies, My Wish List and Info & Settings. I used the tiny remote, which fits perfectly in a hand, and rolled through menus using its scroll wheel. This wheel can be pressed down to select something, saving me from glancing down at the buttons. Also, Vudu uses an RF (radio frequency) antenna so you don’t have to point the remote at it.

In Find Movies, I looked through 18 genres, including biography, romance, family and historical. A sorting feature can filter movies by release date, MPAA rating, critics’ rating, studio, availability to rent and availability to own. An on-screen alphabet can be used to type in names of actors, directors or movie titles; the scroll wheel speeds up this process.

Parental controls, which are only accessible with a special code, can be set to block a child from buying or renting movies with certain ratings.

Vudu likes to think of itself as the instant-gratification alternative to running to the video store. But not many people I know still go to Blockbuster for a DVD; instead, they use mail-delivery services like Netflix. Compared with the 85,000 titles offered by Netflix, the selection at Vudu is pretty slim. A more similar comparison might be Amazon’s Unbox for TiVo, which has slightly less than 5,000 movies.

Though I couldn’t find numerous titles, I did discover plenty of movies I’d never heard of. A search for last year’s “Casino Royale” returned Robert DeNiro’s “Casino” from 1995, as well as two Asian films, “Casino Tycoon” and “Casino Tycoon II.” Since I never saw Helen Mirren’s “The Queen,” I tried to find her Oscar-winning performance on Vudu. But the closest I came to royalty were “Barbarella: Queen of the Galaxy,” an alternative name for the cheesy 1968 Jane Fonda sci-fi flick, and “Prom Queen,” which fell under the Gay and Lesbian category. I tried to laugh this off by watching Steve Carell’s “Evan Almighty.” But typing “E-V-A…” into a title search only returned “Deliver Us From Eva,” an R-rated 2003 comedy starring LL Cool J.

I searched and found the same three titles on Netflix, though Amazon Unbox only had “Evan Almighty.”

I downloaded two romantic comedies: “Music and Lyrics,” starring Hugh Grant, a $4 rental, and a Diane Keaton movie called “Because I Said So,” which I bought for $20. I also rented “Zodiac,” a suspense movie starring Jake Gyllenhaal, for $4. Movies that you own never expire, but rented flicks must be watched within 30 days and expire 24 hours after you start watching.

In the case of each movie, the original estimates for time to download were daunting; two started out by estimating “Available in a few hours” and one movie’s estimate read “Available in a few days.” But all three finished downloading in about 45 to 50 minutes. Only one movie can download at a time.

While watching movies, the remote’s scroll wheel can be used to fast forward or rewind scenes. Scrolling faster moves you farther ahead or back (the fastest jump moves you 30 minutes); the slowest scroll moves you ahead or back five seconds.

Vudu might cast a spell on users who don’t mind its poor selection and high-bandwidth requirement to deliver instant downloads. But for me, the convenience of Vudu is no convenience at all. As is, its lackluster selection, high prices and slow downloads make it more of a letdown than anything else.

Edited by Walter S. Mossberg

Email mossbergsolution@wsj.com

If You Are Drowning in Remote Controls, Harmony Is a Lifesaver

Nick Wingfield — Thu, 27 Sep 2007 00:01:00 +0000

Our love affair with entertainment gadgets has caused an unfortunate epidemic of remote controls. In my own house, there’s a wicker basket on a coffee table with a jumble of remotes for a television set, a high-definition television tuner, a home-theater receiver and a couple of videogame consoles. And when that basket became flooded, I added yet another device to contain the clutter.

There are “universal” remotes that are designed to let you operate multiple electronics devices from a single control. But most universal remotes, if you can figure out how to work them at all, don’t help much with the tedious sequence of button pushes often required to do simple tasks, like watch a movie. In my case, just turning on the TV can require up to six punches on two different remotes, depending on what activity I happened to be doing on my home-theater system the last time I shut it off.

Logitech International, the Swiss computer-accessory maker, has come up with an answer to the problems of remote-control clutter and excessive button-pushing with its family of Harmony universal remote controls that are relatively affordable and easy to use.

The Harmony 1000

I tested two of the latest models of Logitech remotes, the Harmony 890 and 1000, and found that they greatly simplified using my home-theater system, despite a few flaws.

It’s a challenge just getting many universal remotes working, considering all of the electronics gear that occupy many TV rooms. The setup usually involves punching arcane codes into a universal remote corresponding to your electronics devices after looking the numbers up in a manual — a tedious process with lots of opportunity for failure.

Users configure Harmony remotes through what I found to be a far more user-friendly process: by tethering them to a Mac or Windows PC with a USB cable. A software program that comes with the remotes asks users what types of devices they’d like to set up, such as a home-theater receiver, a television set and a digital video recorder. Users will need the model number for their devices.

Once you’ve entered the model numbers into the Harmony program, the software automatically downloads all of the commands required to configure the remote so it works with your TV-room gadgets from an online Logitech database containing more than 200,000 devices — far more than you’d find listed in the manual for a conventionally programmed universal remote control. The Harmony software easily located all of my devices in its database.

An important feature of the Harmony remotes is something called activities, which lets users reduce to one the multiple button pushes typically required to do basic functions with their entertainment systems, such as watching a DVD. Logitech didn’t invent this concept, but it has made the setup process easy enough so users don’t have to hire a professional installer to do it for them, as is the case with many other high-end universal remote controls.

Based on the types of devices I told it I had, the Harmony software on the PC recommended a handful of activities for my remote controls, including “Watch TV,” “Watch a DVD,” and “Listen to CDs.”

To watch a DVD on my entertainment system, I normally need to turn on my TV and set it to the correct video input source, turn on my home theater receiver (which I use to play audio when watching movies) and turn on my Xbox 360 game console (through which I play DVDs) — a process that requires up to seven button pushes on multiple remote controls.

The Harmony remotes eventually allowed me to push one button to turn on all of these devices, but there were hiccups. When I hit the “Watch DVD” activity button, the Harmony remotes initially turned on all of my devices except the Xbox 360. After a few minutes exploring the Harmony software on the PC, I was able to change a setting to correct the problem and update the remote.

In all, it took me about 30 minutes to configure the first Logitech remote I used, the Harmony 1000, and half that time for the Harmony 890, after I had become familiar with the process.

The two models of remotes offered similar functions but in radically different industrial designs. The Harmony 1000 is a tablet-shape control about the size of a small picture frame, with a large touch-sensitive color screen that displays large buttons for accessing activities and other functions on your devices. The Harmony 890 is a more conventional wand-shape remote with a smaller screen.

I preferred the design of the Harmony 890, finding it easier and more natural to use with one hand, not to mention a better value. I have found the Harmony 1000 selling for as low as $272 and the Harmony 890 for $222 on Amazon.com. The 890 comes with a kit that lets you extend the range of the remote by using radio frequency, instead of infrared, signals.

Both Harmony remotes, though, made it much easier for me to use my entertainment system and cleaned up some of the clutter in my living room.

Walt Mossberg is on vacation.

Write to Nick Wingfield at nick.wingfield@wsj.com

New Dell Vostro Line Misses Mark in Aim For Tiny Businesses

Walter S. Mossberg — Thu, 23 Aug 2007 00:01:00 +0000

(See Corrections & Amplifications item below.)

Dell has been having a tough time lately. Once the widely admired leader among PC makers, it has lost its sales crown to Hewlett-Packard and has seen its once-legendary customer satisfaction plunge.

In an attempt to jazz up its image, the stodgy behemoth recently introduced a line of thin, sleek, colorful consumer notebooks, the XPS M1330 series, but has been unable to build the machines on schedule.

Now, Dell is making another interesting move to better address the market. It has introduced a new sub-brand of computers intended for perhaps the most poorly served segment of computer buyers: really small businesses with 25 employees or less that have no full-time IT departments.

[ See post to watch video ]

The new Dell line for these very small businesses is called Vostro. It fits into a new Dell brand lineup. All Dell’s consumer models, both laptop and desktop, are called Inspirons, a name formerly reserved only for laptops. Big business models are still called Latitude, Optiplex or Precison. High-performance consumer models are called XPS.

I’ve been testing a midrange Vostro model, a laptop with a 15.4-inch screen called the Vostro 1500. It’s a bulky, plain machine with nothing built in that Dell doesn’t already offer on consumer models, and some omissions that could make for extra setup work for small businesses. But it is fairly affordable and, to Dell’s credit, it comes without the useless trial software Dell and others cram onto consumer PCs.

Judged by its hardware and software, the Vostro 1500 is mostly a branding-and-marketing ploy at the moment. Dell concedes the new line is “just a first step” in what it swears will be a major initiative to serve very small businesses.

The only real small-business innovation lies outside the product itself: a dedicated phone support staff that Dell says has been trained specifically to serve these small companies. But unless you pay extra, you’ll still be dealing with support people based outside the U.S. — in Canada and in the Philippines, far from Dell’s Texas headquarters. Only time will tell if these folks can really provide better-than-usual service.

The Vostro 1500 starts at just $549, but that base model has very little memory and a small hard disk. The configuration Dell lent me for testing, with a decent two gigabytes of memory and a 160-gigabyte hard disk, plus an extra-large battery and a built-in Sprint cellular modem, costs $1,701. Dell says it’s available today at a promotional price of $1,327. The optional Sprint service requires a monthly fee, usually $60.

There are three other Vostro laptop models, including a very basic design called the Vostro 1000 that starts at just $449. Dell also offers Vostro desktops.

The Vostro 1500 I tested came with Windows XP instead of Windows Vista. Most Vostro models can be ordered with XP, which may be a welcome choice for small businesses that don’t want to wrestle with the continuing lack of compatible software and hardware for Vista.

Dell touts several features that it builds into the Vostro machines. One is a network setup program called Network Assistant. Another is PC Tuneup, which is maintenance software. A third is an online backup service that stores up to 10 gigabytes of data.

These are all useful, but none is new or tailored to small businesses. All were already available for Dell’s consumer models, albeit for small fees. Even the choice of Windows XP and the option to order a computer without any trial software have been available on some Dell consumer models.

Still, there were some surprising omissions on the Vostro that I tested. There was no security software, not even the usual 90-day subscription. Dell notes that you can opt to get the 90-day subscription free of charge and buy a 15-month security package for $79. It figures that many small businesses might already have access to security software. But because this is a necessity, installing it after the fact could be a hassle.

The Vostros with XP, like my test unit, also lack a modern, secure Web browser. They come with the old, insecure Internet Explorer 6.0 instead of Mozilla’s Firefox or Microsoft’s much safer Internet Explorer 7.0. A small business buying a Vostro with XP would have to immediately replace the browser.

And the Vostro doesn’t come bundled with any small-business software.

In my tests, the Vostro 1500 performed just fine, running quickly and easily connecting to my Wi-Fi network. But it’s a heavy, thick box that would be a burden for travelers. My configuration tipped the scales at seven pounds.

Yet, the battery life was only fair for such a bulky laptop, even with the extra-large battery. In my harsh battery test, where I turn off all power-saving software and play a loop of music, the Vostro 1500 lasted three hours and 36 minutes, meaning you’d likely get five hours, at most, in normal use. The standard battery would get you about a third less power.

Overall, the Vostro 1500 is just an OK laptop, which isn’t different enough from consumer models to really earn the small-business designation it claims.

Email me at mossberg@wsj.com. Find all my columns and videos online free at the new All Things Digital web site, http://walt.allthingsd.com.

Corrections & Amplifications:

Dell Inc. has introduced a computer line named Vostro for users at very small businesses. An earlier version of a headline on this column incorrectly said the line was named Vostra.

Using Even New PCs Is Ruined by a Tangle of Trial Programs, Ads

Walter S. Mossberg — Thu, 05 Apr 2007 00:01:00 +0000

When you buy a gleaming, new personal computer, the first thing you want to do is to try out its cool new features and make it your own. You want to savor how quickly it starts up and runs, and arrange the desktop icons to suit your tastes and habits.

But as I rediscovered recently, often what you’re forced to do instead is to spend hours as a digital maintenance man wading through annoying and confusing chores.

I have set up many computers over the years, so I wasn’t shocked that the out-of-box experience was less than ideal. Still, I was struck by just how irritating it was to get going with the new Sony Vaio SZ laptop I bought about 10 days ago. It was the first new Windows machine I’d bought in a few years, because I had been waiting for Microsoft’s new Windows Vista operating system. I was amazed that the initial experience is still a big hassle.

I’m not even referring to the most time-consuming setup processes — transferring all your files and settings, reinstalling your favorite programs and learning the new features. Vista has actually made moving files and settings easier, and it isn’t different enough from Windows XP to make for a steep learning curve.

[ See post to watch video ]

Instead, I’m talking about two main problems. One is the plethora of teaser software and advertisements for products that must be cleared and uninstalled to make way for your own stuff. The second is the confusing welter of security programs you have to master and update, even on a virgin machine.

I’m also referring to how slowly a new Windows Vista machine starts and restarts, even if you haven’t yet loaded or launched any of your own software.

I am not singling out Sony here. I would have had a similar experience if I had chosen, say, a Hewlett-Packard laptop. Most major PC makers feature the security programs and trial software and offers I encountered on my new Sony. They are not part of Vista itself.

The problem is a lack of respect for the consumer. The manufacturers don’t act as if the computer belongs to you. They act as if it is a billboard for restricted trial versions of software and ads for Web sites and services that they can sell to third-party companies who want you to buy these products.

I’m distinguishing these programs, sometimes called “craplets,” from the full-featured, built-in Sony software meant to enhance the computer, or from entire, useful programs Microsoft builds into Windows, such as music and photo organizers.

On my new Sony, there were two dozen trial programs and free offers. The desktop alone contained four icons representing come-ons for various America Online services, and two for Microsoft. The start menu and program menu had more items that I neither chose nor wanted. Napster, a music service I don’t use, was lodged at the lower right of the screen.

The worst was a desktop icon called “Watch Hit Movies Now!” This turned out to be four full-length films from Sony’s movie studios, which the company had preloaded onto my computer at the cost of more than four gigabytes of precious hard-disk space. But they aren’t a gift. If you want to play them, you have to pay Sony.

Then there was the security-software mess. I signed up for a 60-day free trial of Symantec software that Sony offered. This required multiple rounds of scary warnings, scans and updates — on the first day of using a new machine. Plus, when I tried to use a feature that stopped some unwanted programs from loading, I was forced to launch a second, somewhat redundant, security program from Microsoft.

On top of this, Sony informed me it had 21 different software updates available for my brand new laptop.

I also was shocked at how long this machine took to restart and to do a cold start after being completely shut down. Restarting took over three minutes, and a cold start took more than two minutes. That suggests the computer is loading a bunch of stuff I neither know about nor want. By contrast, a brand new Apple MacBook laptop, under the same test conditions, restarted in 34 seconds and did a cold start in 29 seconds.

I asked Sony about all this, and the company, while acknowledging it is paid to bundle the trial programs, said the programs are carefully selected and “provide benefits to many consumers,” up to 30% of whom act on the offers. Sony said the preloaded movies are “a key differentiator for our products in the marketplace, which we have found that many VAIO customers greatly appreciate.”

Sony also said the boot-up times I recorded are “not at all uncommon with Vista-loaded PCs” and are faster than on some competing computer brands. It defended the 21 updates on the grounds that Vista is so new that, in many cases, compatible software wasn’t available when the computer shipped.

Still, I wish computer makers would stop loading all these trial programs and offers on computers and that security precautions could be much less disruptive and more automatic. The first day of owning an expensive new gadget should be a pleasure, not a hassle.

Email me at mossberg@wsj.com. See video versions of my reviews at wsj.com/mossbergvideo.