AllThingsD » Snow Leopard Feature

Oh, Snow Leopard Frees Up Disk Space All Right

John Paczkowski — Tue, 13 Oct 2009 16:00:08 +0000

Apple has finally acknowledged that a bug in its new Snow Leopard operating system can, on rare occasions, result in a catastrophic loss of data. The glitch, which first surfaced in support forums in early September, is triggered by logging in and out of a guest account and wipes the main user account of all data.

“When I logged into my MacBook Pro this morning, it was as if I had logged into my Guest Account and not my standard user profile,” one Snow Leopard user explained in Apple’s Support Discussions. “No icons on the desktop, the desktop wallpaper was the default ‘space’ photo and not the one I had assigned, no documents in the docs folder, apps behaved as if I’d never opened them before.”

Clearly, this is not what Apple (AAPL) meant when it claimed the OS would free up as much as seven gigs of space upon installation.

Obviously, this is a nasty flaw, and it’s a pity it has taken Apple this long to cop to it. But it has and, as the company told News.com yesterday, a remedy should be forthcoming. Said an Apple rep: “We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix.”

Snow Leopard Outselling Leopard 2 to 1

John Paczkowski — Thu, 17 Sep 2009 17:54:38 +0000

Snow Leopard’s under-the-hood improvements and low price point are evidently making up for the operating system’s lack of new bells and whistles. Market research outfit NPD reports that the latest iteration of Apple’s Mac OS X is selling twice as fast as Leopard and almost four times faster than Tiger.

And it continues to sell well. While Leopard and Tiger sales declined more than 60 percent after their first week at market, sales of Snow Leopard have only declined 25 percent in the two weeks it’s been available.

“Even though some considered Snow Leopard to be less feature-focused than the releases of Leopard or Tiger, the ease of upgrading to Snow Leopard and the affordable pricing made it a win-win for Apple computer owners–thus helping to push sales to record numbers,” NPD’s Stephen Baker said in an announcement.

“With pricing reduced by more than $100 for both the single-user and five-user pack versus Leopard pricing,” Baker added, “Apple has clearly demonstrated that aggressive pricing policies in this economic environment generate an outstanding consumer response.”

In a research note issued earlier this summer, Piper Jaffray analyst Gene Munster estimated that Apple (AAPL) would sell about five million copies of Snow Leopard in the quarter in which it was launched. And while that number might have seemed optimistic at the time, it’s looking increasingly more reasonable. Leopard, as you might recall, sold more than two million copies its first weekend at market. If Snow Leopard is selling twice as quickly, Apple should have no trouble hitting Munster’s target and perhaps even passing it.

Snow Leopard, Windows 7 and Netbooks

Walter S. Mossberg — Wed, 02 Sep 2009 21:56:01 +0000

Am I correct that my iMac G5 can’t use Apple’s new Snow Leopard operating system? And, if so, why isn’t this just as bad as Microsoft’s making it hard for Windows XP users to upgrade to its new Windows 7 operating system?

Yes, you are correct. Snow Leopard is the first Apple OS version that runs only on Intel-powered Macs, and your iMac runs on the G5 processor, which isn’t an Intel chip.

As for the comparison with Microsoft’s policy: In one way, Apple’s approach is much worse. It is totally cutting off some of its user base from the new OS, including some folks with machines as little as 3 years old. Microsoft isn’t making it impossible for XP owners to move to Windows 7— it’s merely making it so painful, tedious and complicated to upgrade that many non-techies who want Windows 7 may give up and feel compelled to buy new PCs. On the other hand, Apple’s policy affects a smaller proportion of its customers. Only about 20% of its users still use older, non-Intel-based Macs. By contrast, Microsoft’s policy affects a much greater percentage of Windows users, since, despite its advanced age, Windows XP is still the most commonly used version of its OS.

A few years ago Microsoft used a code name of Longhorn for the operating system which ultimately was released as “Vista.” Will Windows 7 have a real name upon release?

The real name of Windows 7 is: Windows 7. It’s not a temporary code name, like “Longhorn” was. The product will be officially called Windows 7 when it comes out on Oct. 22.

Is it possible to connect a netbook directly to a larger PC to transfer data? The data I am interested in would be Word documents, Excel files, a limited number of photos and music files, and other personal files.

While I haven’t tested it, I assume that, since a netbook is just a small, cheap, standard Windows laptop, you could use Microsoft’s built-in file-transfer utilities to accomplish this, provided you use the right cable. In Windows XP, the operating system on most netbooks and most other PCs in use, this is called the Files and Settings Transfer Wizard. In Vista, and the forthcoming Windows 7, it’s called Windows Easy Transfer.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital Web site, http://walt.allthingsd.com.

Hello Kitty–A Snow Leopard Review Roundup

John Paczkowski — Fri, 28 Aug 2009 18:44:59 +0000

Mac OS X 10.6 Snow Leopard, the latest iteration of Apple’s operating system, arrived at market today–about a month earlier than originally anticipated. And while it doesn’t really deliver the GUI enhancements we’ve come to expect from Apple (AAPL) and some incompatibilities are riling people up, Snow Leopard’s under-the-hood improvements and price point appear to have struck a chord with critics. Below, a selection of early reviews:

Overall, I believe Snow Leopard will help keep the Mac an appealing choice for computer buyers, and I can recommend it to existing Mac owners seeking more speed and disk space, or wanting to more easily use Exchange. But I don’t consider Snow Leopard a must-have upgrade for average consumers. It’s more of a nice-to-have upgrade. If you’re happy with Leopard, there’s no reason to rush out and get Snow Leopard.

– Walt Mossberg, The Wall Street Journal

The changes here are modest, and the performance gains look promising but beyond the built in apps, just a promise. If you’re looking for more bells and whistles, you can hold off on this upgrade for at least awhile. But my thought is that Snow Leopard’s biggest feature is that it doesn’t have any new features, but that what is already there has been refined, one step closer to perfection. They just better roll out some new features next time, because the invisible refinement upgrade only works once every few decades.

– Brian Lam, Gizmodo

Here’s the thing about Snow Leopard, the single inescapable fact that hung over our heads as we ran our tests and took our screenshots and made our graphs: it’s $30. $30! If you’re a Leopard user you have virtually no reason to skip over 10.6, unless you’ve somehow built a mission-critical production workflow around an InputManager hack (in which case, well, have fun with 10.5 for the rest of your life). Sure, maybe wait a few weeks for things like Growl and MenuMeters to be updated, and if your livelihood depends on QuickTime you might want to hold off, but for everyone else the sheer amount of little tweaks and added functionality in 10.6 more than justifies skipping that last round of drinks at the bar–hell, we’re guessing Exchange support alone has made the sale for a lot of people.

– Joshua Topolsky, Engadget

Snow Leopard is Apple’s lowest-priced OS update in eight years. Granted, it’s a collection of feature tweaks and upgrades, as well as under-the-hood modifications that might not pay off for users immediately. But the price of upgrading is so low that I’ve really got to recommend it for all but the most casual, low-impact Mac users. If you’ve got a 32-bit Intel Mac (that is, one powered by a Core Solo or Core Duo processor), the benefit of this upgrade will be a little less. But for most Mac users, especially the kind of person who reads a Web site devoted to the subject, the assorted benefits of Snow Leopard outweigh the price tag. I’d pay $30 just for the improved volume ejection, the ability to create services with Automator, and the improvements to the Dock and Exposé–though I admit I’d pay slightly more to not have the misguided QuickTime Player X as a part of the package. If you’re a user who connects to an Exchange server every day, upgrading to Snow Leopard really is a no-brainer. For everyone else, maybe it’s not quite a no-brainer-but it’s awfully close. Snow Leopard is a great value, and any serious Mac user should upgrade now.

– Jason Snell, Macworld

Impressive and important, it’s an update that will revitalize your existing Mac even though you’ll be stumped for a quick five-minute demo that convinces the people around you that much of anything has changed at all.

– Andy Ihnatko, Chicago Sun Times

In my experience, Mac OS X was already a superior operating system to Windows. With Exchange and other technologies, Snow Leopard adds bite, especially for business. But as upgrades go, this one is relatively tame.

– Ed Baig, USA Today

If you’re already running Leopard, paying the $30 for Snow Leopard is a no-brainer. You’ll feel the leap forward in speed polish, and you’ll keep experiencing those ‘oh, that’s nice’ moments for weeks to come. If you’re running something earlier, the decision isn’t as clear cut; you’ll have to pay $170 and get Snow Leopard with Apple’s creative-software suites–whether you want them or not. Either way, the big story here isn’t really Snow Leopard. It’s the radical concept of a software update that’s smaller, faster and better–instead of bigger, slower and more bloated. May the rest of the industry take the hint.

– David Pogue, New York Times

Apple Changes Leopard’s Spots

Walter S. Mossberg — Thu, 27 Aug 2009 02:01:13 +0000

For a company known for breakthrough products with cool features, Apple this week is doing something unusual: It is introducing a key product with very few new features that are visible to its users. This new release, the latest major version of the Macintosh operating system, looks and works almost exactly the same as its predecessor, but has been heavily re-engineered under the covers for greater speed and efficiency, and to add future-oriented core technologies.

The new software, called Snow Leopard, succeeds Apple’s 2007-vintage Leopard, which I regard as the best computer operating system out there, and markedly superior to its main rival, Microsoft’s Windows Vista. Snow Leopard goes on sale Friday, Aug. 28, and will be pre-installed on all new Macintosh computers.

[ See post to watch video ]

The company, which often proclaims its new releases as revolutionary, has been very low key about Snow Leopard. For many months, Apple (AAPL) has made it clear the new OS wouldn’t sport new eye-popping features, but would instead be focused on what it calls “refinements” and “fine-tuning.” Perhaps its biggest new feature is something only a minority of Mac owners will ever use: built-in compatibility with Microsoft’s Exchange corporate email, calendar and contacts service.

Snow Leopard is priced accordingly, at just $29 for people upgrading from Leopard. That’s $100 less than what Leopard cost. And it’s $90 less than what Microsoft plans to charge upgraders for the main consumer version of its next version of Windows, called Windows 7, which is due out Oct. 22. Windows 7 is also an iteration on its predecessor, rather than a revolutionary new product, though it has some nice tweaks and will be a more dramatic improvement due to Vista’s failings. I’ll have a full review of it closer to its release.

I’ve been testing Snow Leopard on three Macs—an older desktop and a laptop of my own that I upgraded from Leopard, and a new MacBook Pro laptop Apple lent me for testing with Snow Leopard pre-installed. I found Snow Leopard easy to install, faster than Leopard, compatible with my most commonly used software and peripherals, and filled with a number of small, useful refinements and additions.

One delightful change: Snow Leopard takes up less than half the room on a hard disk that Leopard did, and Apple says the average user who upgrades will free up about 7 gigabytes of space. On my 2008-vintage MacBook Pro, I gained back a whopping 14 gigabytes.

But I also encountered a number of bugs and glitches, and a few incompatibilities, including a wildly wrong guess by Snow Leopard about which driver to use for an older, lightly used printer on one of my upgraded Macs. (It did fine with my main printer.)

Overall, I believe Snow Leopard will help keep the Mac an appealing choice for computer buyers, and I can recommend it to existing Mac owners seeking more speed and disk space, or wanting to more easily use Exchange. But I don’t consider Snow Leopard a must-have upgrade for average consumers. It’s more of a nice-to-have upgrade. If you’re happy with Leopard, there’s no reason to rush out and get Snow Leopard.

For some current Mac owners, Snow Leopard isn’t an option. About 20% of them are still using older models that aren’t powered by the Intel (INTC) processors Apple currently uses. Snow Leopard simply won’t work on these machines, including models designated as G4 or G5 and sold as recently as 2006.

And, for owners of Intel-based Macs who are still using the older Tiger version of the Mac OS, Apple is officially making Snow Leopard available only in a “boxed set” that includes other software and costs $169. The reasoning is that these folks never paid the $129 back in 2007 to upgrade to Leopard. But here’s a tip: Apple concedes that the $29 Snow Leopard upgrade will work properly on these Tiger-equipped Macs, so you can save the extra $140.

Here’s a quick rundown of what I found in testing Snow Leopard:

Installation

Snow Leopard comes in one version, rather than the multiple operating system versions favored by Microsoft (MSFT). And that single version handles hardware and software based on both a standard computer technology, called 32-bit, and a newer one, called 64-bit, which can use much more memory and is faster.

Both my desktop and laptop Macs converted to Snow Leopard quickly and smoothly, in about 45 minutes each. Unlike the upgrade process Microsoft is requiring to get to Windows 7 from Windows XP, the Snow Leopard upgrade preserves all your files, settings and programs where they previously existed, right down to your desktop icons and wallpaper. No disk wiping, file moving, or program re-installation is required. And, as noted above, you actually gain disk space, because Apple has slimmed down the OS and also automatically removes or compresses old system files (not your personal data) that are no longer needed or used often.

However, I did run into a couple of minor problems: on one of my Macs, a screen saver displaying certain of my photos didn’t work after the switch. Other photos did work. Apple says this is a bug it will fix.

Speed

After changing to Snow Leopard, my Macs worked faster. I already considered them pretty speedy, so the overall effect wasn’t mind-blowing. But Snow Leopard’s built-in programs, like Mail, the Safari browser, and the Finder—Apple’s equivalent of the Windows Explorer—have all been rewritten behind the scenes, so these and other specific features are now a lot quicker. I found that email folders stuffed with thousands of messages opened almost instantly, and copying files was noticeably faster, even when the destination was on the Internet or a network. The Safari 4 browser, already very fast with Leopard, is even speedier under Snow Leopard, especially on more complex Web sites that use a popular technology called Javascript.

New Features

True to its word, Apple has built few new features into Snow Leopard, and, except for Exchange (explained below), these are small. One touted feature is called Dock Expose, which allows you to see small versions of all the open windows in any running program by clicking on its icon in the Dock at the bottom of the screen. But this is mostly a reworking of a feature that already has been on the Mac.

Apple’s QuickTime video player has been upgraded, with a clean new interface for playback, and the new ability to record and trim videos. Icons can be more easily enlarged, and you can preview the files they represent, even playing videos in miniature or paging through multipage PDF or PowerPoint files.

My three favorite tweaks, barely mentioned by Apple:

“Substitutions,” which is like the auto-correct feature in Microsoft Word, but extends the concept to Apple’s email and other programs;
the ability for Snow Leopard to automatically reset the time zone on the Mac’s clock based on your location while traveling;
and a new built-in function in QuickTime that allows you to record videos of actions you take on the Mac’s screen.

Exchange

Although Exchange is a widely used Microsoft server product, employed by many, many companies to manage employees’ email, calendars, and contacts, it isn’t built into Windows. To use Exchange, you have to buy add-on software, usually Microsoft’s Outlook for Windows PCs. It also hasn’t been built into the Mac OS, and usually required Mac owners to buy Microsoft’s Entourage program. But, with Snow Leopard, Apple is building Exchange right into the operating system, so it works with Apple’s free, built-in email, calendar and contact programs.

With the generous help of my company’s IT folks, I tested this feature, and it worked very well. All my corporate information flowed into Apple’s programs, very quickly, and I could search the company directory, check the calendars of people with whom I wished to schedule meetings, and more.

However, Apple makes setting up this new feature look simpler than it is. In most cases, I believe, it will require the time and cooperation of corporate IT personnel, who will need time to learn it—especially since, at many companies, relatively few of these folks are Mac experts. In my case, an Apple employee had to help my IT colleagues and me to get it going. But you likely won’t have that aid.

Compatibility and Glitches

Commonly used third-party programs, like the Mac versions of Microsoft Office, the Firefox browser, and Adobe Reader, all worked fine in my tests after the upgrade. But a few things didn’t. Apple admitted I had found a few bugs and said that some software makers will have to upgrade their software because the programs rely on under-the-hood components that have changed in Snow Leopard.

VMware’s Fusion program for running Windows simultaneously with the Mac operating system worked, and I was able to use Windows. But it was a bit glitchy. VMware (VMW) provided me with a forthcoming new version tailored for Snow Leopard’s changed underlying architecture, which worked perfectly.

A Cisco (CSCO) program used to connect to corporate virtual private networks caused one of my test machines to completely crash, a rarity on Macs. But Snow Leopard now contains the same Cisco VPN connector as a built-in feature, and that worked perfectly.

Snow Leopard didn’t properly recognize my older-model Verizon (VZ) cellular modem card, though I was still able to use the card by digging into Apple’s network preferences screen. Apple says this is a bug it will fix.

As noted above, Snow Leopard didn’t work at first with an older networked printer on one of my test Macs, and thought it was a laser printer instead of an inkjet. I did get it working, by manually selecting a different printer driver, but Apple admits this is a bug it will have to fix.

Finally, the Time Machine backup file on one of my Macs stopped working. With my permission, Apple examined the file using a diagnostic tool and claimed it had become corrupted a couple of months ago, before the upgrade, and that Snow Leopard merely exposed the problem. I have no way of knowing if this is true, but Time Machine did work perfectly on the two other test Macs.

Underlying Technologies

In addition to greater 64-bit capability, Snow Leopard has two other big under-the-hood additions. One, called Grand Central Dispatch, makes it easier for developers to write programs that make better use of the multiple “cores,” or processing units, in modern processors. The other, called OpenCL, makes it easier for developers to offload some non-graphics tasks to today’s potent graphics chips. These are very important, especially for power-hungry tasks like video production and high-end gaming, but Microsoft is building similar capabilities into Windows 7, and they won’t really matter on either platform until third-party developers make use of them, which will take time.

Bottom Line

Apple already had the best computer operating system in Leopard, and Snow Leopard makes it a little better. But it isn’t a big breakthrough for average users, and, even at $29, it isn’t a typical Apple lust-provoking product.

Find Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

And for You Windows Users, We’re Offering Snow Leopard Home Premium, Snow Leopard Ultimate and Snow Leopard Insanely Great

John Paczkowski — Tue, 25 Aug 2009 18:03:58 +0000

Apple has repeatedly characterized its forthcoming Snow Leopard operating system as an under-the-hood upgrade to the Mac OS, one that focuses on performance enhancements rather than new features. And clearly, it’s designed to set a new standard for quality and lay the foundation for future OS X innovation. But with its $29 price point, it’s intended to do something else as well: Undermine Microsoft’s (MSFT) Windows 7.

So says Piper Jaffray analyst Gene Munster, who, in a research note issued this week, suggests that there’s more value in Snow Leopard than just the minor bump it will give to Apple’s (AAPL) bottom line.

“We believe Apple is using a minor upgrade to its operating system as an opportunity to sell it at a lower price ($29 vs. $129 previously) and market the new OS as a selling point for the Mac platform over the Windows platform,” Munster writes. “In other words, Apple is promoting the Mac platform as a superior alternative to Windows in terms of newer technology, more frequently, for less money. The release of Snow Leopard is not about new features; rather, it is about keeping Mac users up to date with the latest technology vs. Windows XP and Vista users on antiquated technology.”

Snow Leopard Ships Aug. 28

John Paczkowski — Mon, 24 Aug 2009 12:58:01 +0000

The Apple Store went offline earlier this morning and when it returned, its homepage featured Mac OS X 10.6, Snow Leopard. Available for preorder today, the next iteration of the Mac OS will ship Aug. 28 as a $29 upgrade.

Unlike its predecessors, Snow Leopard was developed with a focus on performance enhancements rather than new features. It runs all major applications in 64-bit mode and has been optimized for multicore processors with a new technology dubbed Grand Central.

Snow Leopard also includes a new media platform called QuickTime X that boasts a new UI with disappearing controls, in-video timelines and the ability to perform basic edits and shares to iTunes, Google’s (GOOG) YouTube, etc.

Also included: A new version of Safari that Apple (AAPL) claims will include the fastest implementation of JavaScript ever. Finally, Snow Leopard offers out-of-the-box support for Microsoft Exchange 2007.

The official press release, below:

Apple to Ship Mac OS X Snow Leopard on August 28
CUPERTINO, Calif., Aug. 24 — Apple® (AAPL) today announced that Mac OS® X v10.6 Snow Leopard(TM) will go on sale Friday, August 28 at Apple’s retail stores and Apple Authorized Resellers, and that Apple’s online store is now accepting pre-orders. Snow Leopard builds on a decade of OS X innovation and success with hundreds of refinements, new core technologies and out of the box support for Microsoft Exchange. Snow Leopard will be available as an upgrade for Mac OS X Leopard® users for $29.

“Snow Leopard builds on our most successful operating system ever and we’re happy to get it to users earlier than expected,” said Bertrand Serlet, Apple’s senior vice president of Software Engineering. “For just $29, Leopard users get a smooth upgrade to the world’s most advanced operating system and the only system with built in Exchange support.”

To create Snow Leopard, Apple engineers refined 90 percent of the more than 1,000 projects that make up Mac OS X. Users will notice refinements including a more responsive Finder(TM); Mail that loads messages up to twice as fast;* Time Machine® with an up to 80 percent faster initial backup;* a Dock with Expose® integration; QuickTime® X with a redesigned player that allows users to easily view, record, trim and share video; and a 64-bit version of Safari® 4 that is up to 50 percent** faster and resistant to crashes caused by plug-ins. Snow Leopard is half the size of the previous version and frees up to 7GB of drive space once installed.

For the first time, system applications including Finder, Mail, iCal®, iChat® and Safari are 64-bit and Snow Leopard’s support for 64-bit processors makes use of large amounts of RAM, increases performance and improves security while remaining compatible with 32-bit applications. Grand Central Dispatch (GCD) provides a revolutionary new way for software developers to write applications that take advantage of multicore processors. OpenCL, a C-based open standard, allows developers to tap the incredible power of the graphics processing unit for tasks that go beyond graphics.

Snow Leopard is the only desktop operating system with built in support for Microsoft Exchange Server 2007, and it allows you to use Mac OS X Mail, Address Book and iCal to send and receive email, create and respond to meeting invitations, and search and manage contacts with global address lists. Exchange information works seamlessly within Snow Leopard so users can also take advantage of OS X only features such as fast Spotlight® searches and Quick Look previews.

Mac OS X Server Snow Leopard, the next major release of the world’s easiest to use server operating system, will also go on sale Friday, August 28. Snow Leopard Server includes innovative new features such as Podcast Producer 2 and Mobile Access Server and is priced more affordably than ever at $499 with unlimited client licenses. More information and full system requirements for Snow Leopard Server can be found at www.apple.com/server/macosx/.

Pricing & Availability

Mac OS X version 10.6 Snow Leopard will be available as an upgrade to Mac OS X version 10.5 Leopard on August 28 at Apple’s retail stores and through Apple Authorized Resellers, and online pre-orders can be made through Apple’s online store (www.apple.com) starting today. The Snow Leopard single user license will be available for a suggested retail price of $29 (US) and the Snow Leopard Family Pack, a single household, five-user license, will be available for a suggested price of $49 (US). For Tiger® users with an Intel-based Mac®, the Mac Box Set includes Mac OS X Snow Leopard, iLife® ’09 and iWork® ’09 and will be available for a suggested price of $169 (US) and a Family Pack is available for a suggested price of $229 (US).

The Mac OS X Snow Leopard Up-to-Date upgrade package is available to all customers who purchased a qualifying new Mac system from Apple or an Apple Authorized Reseller between June 8, 2009 and the end of the program on December 26, 2009, for a product plus shipping and handling fee of $9.95 (US). Users must request their Up-to-Date upgrade within 90 days of purchase or by December 26, 2009, whichever comes first. For more information please visit www.apple.com/macosx/uptodate. Snow Leopard requires a minimum of 1GB of RAM and is designed to run on any Mac computer with an Intel processor. Full system requirements can be found at www.apple.com/macosx/specs.html.

Upgrading Macs

Walter S. Mossberg — Wed, 12 Aug 2009 21:24:03 +0000

Thanks for your columns about the difficulties of upgrading to Windows 7 from Windows XP. But I am a Mac owner with an iMac I bought new last year that currently runs Mac OS X Leopard. Will there be obstacles to upgrading my Mac to the new Snow Leopard?

Owners of any Mac with an Intel processor—about 80% of all Macs in use, including yours—will be able to do simple, direct in-place upgrades to the new Snow Leopard edition of the Mac operating system, due out soon. This method will preserve all programs, files and settings without requiring any of the hard-disk wiping, temporary offloading of files and re-installing of programs that Microsoft is requiring to move to Windows 7 from its most popular current version, Windows XP.

Not only that, but Snow Leopard will cost you and other Leopard users just $29, which is $90 less than the Home Premium version of Windows 7. Apple also is claiming that the upgrade will be up to 45% faster than in the past and that it will actually free up an additional 6 gigabytes of hard disk space.

However, that doesn’t mean there won’t be obstacles or issues for some Mac users. Most important, owners of the other 20% of Macs, those whose models use older PowerPC processors—like the G4 and G5—won’t be able to use Snow Leopard at all. It’s the first Mac OS version that runs only on Intel-based Macs. So, if these folks want Snow Leopard, they’ll have to buy new machines, even though some of them bought their Macs as recently as 2006.

Also, although Intel-based Macs running the older Tiger version of the operating system can be directly and simply upgraded to Snow Leopard, Apple is officially requiring their owners to spend more for it. They have to buy Snow Leopard as part of a $169 boxed set that includes other Apple software they may not want.

Given the manual process of moving from Windows XP to Windows 7, isn’t it likely that there’ll be some third-party utility to handle it?

Yes. Seattle-based Laplink Software has announced that it will issue a new version of its PCmover utility—mainly sold for transferring data to new PCs—that will be able perform automated in-place upgrades to Windows 7 on an existing Windows XP machine, including the preservation of programs. I haven’t tested it yet, and can’t swear that it will work properly. More information is at laplink.com under “Latest News.”

Can you recommend software to remove trial/craplet programs? Something suitable for average users?

The one I have used with success is called “The PC Decrapifier,” which removes unneeded trial programs, add-on programs and advertising come-ons known as “craplets.” The software is free at pcdecrapifier.com. Note that it works only on PCs running Windows XP and Windows Vista. Before you use it, make sure to read the list of exactly what it removes, which is on the Web site.

You can find Mossberg’s Mailbox, and my other columns, online for free at the new All Things Digital Web site, http://walt.allthingsd.com.

WWDC Keynote LIVE: Microsoft Exchange and Snow Leopard

John Paczkowski — Mon, 08 Jun 2009 18:15:28 +0000

“We’ve decided to build Microsoft Exchange support into Snow Leopard,” says Serlet to much applause. A quick demo of this new feature shows set-up is extraordinarily easy. Corporate Exchange accounts are auto-discovered and searchable via Leopard technologies — regardless of whether a user has Microsoft Office installed on their local machine. iCal and Address Book offers integrated views of Exchange events and contacts and local events and contacts. The integration seems very slick and easy. It also supports Exchange’s location and availability features. Serlet points out that Microsoft (MSFT) charges for Exchange support, Apple (AAPL) and Snow Leopard will provide it for free.

Price? Leopard arrived at market at $129. Snow Leopard will be just $29 for Leopard users. Massive applause. Developer preview available today. The OS will ship in September.

Check out our WWDC 2009 Full-Coverage special feature for more WWDC news.

WWDC 2009 Keynote LIVE: Safari 4, Dock Expose, Quicktime and Grand Central Dispatch

John Paczkowski — Mon, 08 Jun 2009 18:01:49 +0000

Moving on now to Safari 4, which is shipping from Apple (AAPL) today for Leopard, Tiger, AND Windows … Safari 4 offers unsurpassed speed for HTML and Javascript. It’s also Acid3 compliant. Safari 4 is 100 percent compliant as opposed to IE, which is 21 percent compliant. Safari 4 is also more crash-resistant and 40 percent faster than its predecessors.

Also featured in Snow Leopard, live previews of documents and movies — you can actually page through a document or view a movie directly from the dock. Dock Expose seems like a very nice feature, allowing app-specific controls, zooming, and workflow across applications. Safari now offers full history search and full Spotlight text search of that history. Safari also monitors Top Sites and notifies a user when they’ve been updated.

And now on to Quicktime. It features a new UI with disappearing controls. Quicktime also features in-video timelines and the ability to perform basic edits and shares to YouTube, iTunes, etc.

Serlet talks about all the improvements in technology we’ve seen in computers of the past few years and how new software is necessary to properly take advantage of them. In order to do this, Snow Leopard will run all major applications in 64-bit mode. That will make it substantially faster. Also speeding things up, Grand Central Dispatch (GCD), a new system-wide technology that manages threads across multi-cores (if I’m understanding this correctly). GCD will increase performance and responsiveness.

Check out our WWDC 2009 Full-Coverage special feature for more WWDC news.

WWDC 2009 Keynote LIVE: Snow Leopard

John Paczkowski — Mon, 08 Jun 2009 17:40:04 +0000

Apple (AAPL) is also updating the MacBook air. Two new configurations starting at 1.8 GHZ. “Great hardware deservers great software,” says Schiller. And with that he welcomes Bertrand Serlet to the stage to talk about OS X. Serlet immediately begins talking smack about Vista and Windows 7. “No end user should ever have to know about disc defragmentation,” he quips. Windows 7 is “fundamentally another version of Vista. “It’s the same old technology. …this is so very different from OS X.” Snow Leopard will feature a number of refinements. 90 percent of the OS has been tweaked, says Serlet. The Finder has been tweaked — not the UI, just the code beneath it. Expose has been built into the Dock. Installation is now 45 percent faster and, once you install it, you actually recover 6 GB of disk space. Snow Leopard’s preview performance has also been enhanced.

Slick. The trackpad now feature Chinese character support. Users simply draw the characters with their fingers.

Check out our WWDC 2009 Full-Coverage special feature for more WWDC news.

Computer Buyers Have to Consider System Upgrades

Walter S. Mossberg — Thu, 23 Apr 2009 01:02:07 +0000

If you’re shopping for a computer now, there’s an added factor to consider. Later this year, both of the major computer operating systems, Microsoft’s Windows Vista and Apple’s Mac OS X Leopard, will be replaced with major new versions: Windows 7 and Mac OS X Snow Leopard. And that affects what PC hardware you should choose.

So, in this annual spring computer buyer’s guide, I’ll pay particular attention to buying a machine for the new OS you may soon want.

This guide covers both laptops and desktops and is aimed at average users doing typical tasks. It doesn’t apply to hard-core gamers or video, audio or photo professionals.

[ See post to watch video ]

Cost: Prices on Windows PCs have plummeted. You can buy a Windows desktop for under $300, without a monitor, and a low-end, full-size Windows laptop for around $500. If you are willing to settle for a so-called netbook — essentially just a small, cheap laptop running the aging Windows XP operating system — you can get a decent one for $350, or less. Even Apple, which has resisted this cut-rate trend, is offering modestly lower prices or higher specs for the same prices as before.

Timing: Despite the bargains, you may want to wait to buy, if you can, until the new operating systems emerge. That’s because it’s usually easier and cheaper to buy a new machine preloaded with a new OS. You don’t have to pay extra for the new OS or hassle with performing the upgrade. Neither Microsoft (MSFT) nor Apple (AAPL) has set a date for their new OS releases, but both are likely by the holiday buying season.

This is especially true if you are thinking of buying a Windows Vista machine. Vista is slow and filled with annoying nag screens. Based on my tests of its prerelease, or beta, version, Windows 7 will be a huge improvement.

Windows vs. Mac: Apple’s hardware is beautiful and durable, and its OS is faster, easier and more stable than today’s Windows. Plus, the Mac isn’t susceptible to the vast majority of malicious software. Windows 7 will narrow this gap considerably, but Snow Leopard could keep Apple ahead, depending on how it turns out.

But Apple computers cost more upfront. The cheapest Mac desktop, the bare-bones Mac Mini, costs $599. And the cheapest Mac laptop is $999. So, if price is your top priority, buy a Windows PC. If speed, ease of use and stability matter more, buy a Mac.

Upgrading: Microsoft promises that upgrading a Vista machine to Windows 7 will be a straightforward process, preserving all of your files, programs and settings.

It’s a different story for Windows XP. Upgrading from that OS will be a cumbersome, multi-step process, requiring users to offload their files, wipe out the old operating system completely, and then reload the files and reinstall their programs. This is a particular problem for buyers of netbooks, nearly all of which come with XP.

In addition, Microsoft’s version of Windows 7 for netbooks, called the Starter Edition, is crippled. It can run only three programs at any one time, and won’t allow any customization of the desktop or the use of Windows 7′s snazzy graphical features. Microsoft says netbook owners also will be able to run the main Home version of Windows 7, at extra cost, but given the weak processors and graphics chips on netbooks, the experience may not be optimal.

Apple, which doesn’t make netbooks, claims Snow Leopard will be an easy upgrade on all currently available Macs.

Memory: Neither company has released the official specs for the two new operating systems, but both are likely to require a minimum of 1 gigabyte of memory. Such specs are usually understated, so I strongly recommend 2 gigabytes, even on cheap machines.

Graphics: In the new operating systems, adequate graphics chips will be more important than ever, because the computers will offload some tasks typically performed by the main processor onto the graphics chip. So, if possible, spring for what’s called a discrete graphics processor, which has its own memory. If you can’t afford this, look for an integrated graphics chip, which shares your main memory, that’s as powerful as possible. One example is the Nvidia 9400.

Processor: Microsoft and Apple say current processors will work fine with the new operating systems. The best bet is a dual-core processor. Some bargain machines use an older single-core model, which is OK for light-duty use. Netbooks, and even some laptops and desktops, come with a much wimpier processor called the Intel (INTC) Atom, which struggles at some tasks.

Touch screens: Windows 7 will include the ability to perform many multitouch gestures on the screen. But this will require a special type of touch screen, different from the ones on most tablet PCs today. A few current models, like Hewlett-Packard’s TouchSmart desktop, support this, but not many. So, if you’d like to use multitouch on Windows 7, ask to make sure your PC can handle it.

The bottom line: Don’t buy more machine than you can afford, or need. But protect yourself by getting one that can be upgraded to the new operating systems.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

OS X "Uncia Uncia" Just Didn't Pop Like OS X "Snow Leopard," Huh?

John Paczkowski — Mon, 09 Jun 2008 23:51:59 +0000

Boy, Apple (AAPL) really sucked all the air out of the news cycle today, eh?

First with the announcement of the iPhone 3G and the new features and applications that will accompany it, and now with a handful of details about OS X “Snow Leopard,” a forthcoming upgrade of the Mac OS X. (Interesting aside: Unlike other large cats, the Snow Leopard (Uncia uncia) cannot roar.)

Jobs touched on Snow Leopard, otherwise known as Mac OS X 10.6, only briefly in his keynote this morning, but a statement released by Apple this afternoon offers a bit more insight into the OS. It will focus on performance enhancements rather than new features. It will be optimized for multi-core processors with a new technology dubbed Grand Central and it will include a new media platform called QuickTime X. Also included will be a new version of Safari that Apple claims will include the “fastest implementation of JavaScript ever, increasing performance by 53%, making Web 2.0 applications feel more responsive.” Finally, when it arrives at market in about a year, OS X 10.6 will offer out-of-the-box support for Microsoft Exchange 2007.

“We have delivered more than a thousand new features to OS X in just seven years and Snow Leopard lays the foundation for thousands more,” said Bertrand Serlet, Apple’s senior vice president of software engineering in the statement released by Apple. “In our continued effort to deliver the best user experience, we hit the pause button on new features to focus on perfecting the world’s most advanced operating system.”

OS X "Uncia Uncia" Just Didn't Pop Like OS X "Snow Leopard," Huh?

John Paczkowski — Mon, 09 Jun 2008 23:51:59 +0000

Boy, Apple (AAPL) really sucked all the air out of the news cycle today, eh?

Uninstalling Leopard on a Mac

Walter S. Mossberg — Thu, 06 Mar 2008 00:01:00 +0000

(See Corrections & Amplifications item below.)

There’s no other major item most of us own that is as confusing, unpredictable and unreliable as our personal computers. Everybody has questions about them, and we aim to help.

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

Last week you discussed how to uninstall Windows Vista and go back to Windows XP. But I own a Macintosh, and after upgrading to the new Leopard operating system from Tiger, I find I dislike Leopard. How can I uninstall Leopard and go back to Tiger?

To restore the older Tiger operating system after upgrading to Leopard, you should first find the Tiger DVD that came with your Mac. Insert it and reboot your Mac while holding down the “C” key. This will boot the computer from the DVD rather than your hard disk.

On the screen that shows available hard drives for installation, click on the Options button and select the “Archive & Install” option. Also, select the choice called “Preserve Users & Network Settings.” If you have enough free disk space (roughly six gigabytes), Tiger will be reinstalled and your home directory and applications should be preserved.

However, just as with Windows, performing such an operating system “downgrade” on a Mac can be tricky for a nontechnical user. You might want to hire an expert to do it. If you do decide to try it yourself, I strongly urge you to first read an Apple document that contains more details, including some potential pitfalls and limitations of the “Archive and Install” procedure. It’s at http://docs.info.apple.com/article.html?artnum=107120.

Occasionally, I try to download a song or artist that would be in the “Easy Listening” category, but neither iTunes nor Amazon lists that genre. How can I find them?

In the iTunes store, there is indeed a genre called “Easy Listening” that contains thousands of tracks. The problem is that it’s not listed on the front page of the store. To find “Easy Listening” and the songs it contains, select “Browse” from the box labeled “Quick Links” at the upper right on the store’s front page. Then click “Music” in the far left column and “Easy Listening” in the column labeled “Genre.”

In Amazon’s MP3 download service, I couldn’t find a listing for the “Easy Listening” genre. But some of the songs and artists you’re looking for could be listed under other categories. Try directly searching for an artist’s name or a song title in the search box at the top of the MP3 Downloads page.

Why isn’t a FireWire port included on either of the two new slim laptops you recently reviewed, the Lenovo ThinkPad X300 and the Apple MacBook Air?

Both laptops are so small that they can only include a limited number of ports, though the Lenovo has many more than the Apple. And standard FireWire, also known as “1394″ or “iLink” on some machines, is becoming redundant in mainstream consumer computers, since the USB 2.0 ports offer roughly the same speed and are compatible with many more devices. There is a faster version of FireWire, which Apple uses on most of its desktop models. But there is also a faster version of USB in the works.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Corrections and Amplifications

Due to incorrect information provided by the manufacturer, this column erroneously says that Macintosh users performing a “downgrade” from Apple’s new Leopard operating system to the older Tiger system should select an option called “Preserve Users & Network Settings.” In fact, that option isn’t available when installing an older version of the operating system over a newer one. Users must instead manually relocate their data files and settings after performing the downgrade, a process that is explained at this Web page: http://docs.info.apple.com/article.html?artnum=107297.

Leopard: Faster, Easier Than Vista

Walter S. Mossberg — Thu, 25 Oct 2007 00:01:00 +0000

The Mac is on a roll. Apple Inc.’s perennially praised but slow-selling Macintosh computers have surged in popularity in the past few years, with sales growing much faster than the overall PC market, especially in the U.S. By some measures, Mac laptops are now approaching a 20% share of U.S. noncorporate sales, up from the low single digits where they once seemed stuck.

[ See post to watch video ]

There are several reasons for this, including the security problems in the dominant Windows platform from Microsoft; spillover from Apple’s blistering success with its iPod music players; the fact that Macs can now run Windows programs; and Apple’s highly successful chain of company-owned retail stores.

But another key factor has been the Mac operating system, called OS X, which came out in 2001. It has proved to be as powerful and versatile for mainstream consumers as Windows, yet easier to use and more secure. And Apple has upgraded OS X far more rapidly than Microsoft Inc. has upgraded Windows, bringing out major new releases roughly every 18 months, while Microsoft struggled for more than five years to produce the latest Windows iteration, Vista, which came out in January.

On Friday evening, Apple will release yet another new version of OS X, called Leopard, to replace the current version, known as Tiger. I’ve been testing Leopard, and while it is an evolutionary, not a revolutionary, release, I believe it builds on Apple’s quality advantage over Windows. In my view, Leopard is better and faster than Vista, with a set of new features that make Macs even easier to use.

Leopard will come preinstalled on all new Macs. It can also be purchased for $129 as an upgrade to existing Macs that, depending on configuration, can be as many as six years old. Unlike Vista, which is sold in four noncorporate upgrade versions ranging from a $100 stripped-down “basic” edition to a $259 deluxe “ultimate” edition, there’s only one version of Leopard. It includes all the features, from those aimed at novices to those aimed at power users.

For me, the marquee features in Leopard are a new function called Time Machine that automatically backs up your entire computer in the background; two new methods, called Cover Flow and Quick Look, for rapidly viewing the contents of files without opening any programs; and new techniques that allow you to access the files in, and to remotely control, other computers on your network or connected over the Internet with a few clicks and no technical expertise.

Plus, Apple’s free software for running Windows on a Mac, called Boot Camp, which was formerly an add-on users had to download and install, is now built right into the operating system. And, in my tests, the third-party Fusion program for running Windows and Mac programs simultaneously continued to work fine in Leopard.

I did notice a few drawbacks, but they were minor. The menu bar is now translucent, which can make it hard to see the items it contains if your desktop picture has dark areas at the top. The new folder icons are dull and flat and less attractive than Vista’s or their predecessors on the Mac. While Time Machine can perform backups over a network, the backup destination can only be a hard disk connected to a Mac running Leopard. And, on the Web, I ran into one site where the fonts on part of the page were illegible, a problem Apple says is known and rare and that I expect it will fix.

While Apple claims the new system includes more than 300 new features, there is nothing on the list that could be considered startling or a major breakthrough. Some of Leopard’s features are unique, but many others — such as backing up data and quickly viewing files — have been available on both Windows and the Mac via third-party programs or hard-to-find geeky methods buried in the operating systems. Leopard has made them easy to find and use.

When I upgraded my personal iMac desktop to Leopard, it took less than an hour, and after the process was complete, all my programs, including the Mac version of Microsoft Office, the Firefox Web browser and Adobe Reader, worked rapidly and fine. I was still able to run Windows XP via Fusion. And my previous installation of Boot Camp, which turns the iMac into a speedy, full-fledged Vista machine after a reboot, worked perfectly. All my Vista programs and files continued to function properly.

With Cover Flow, users get a visual preview of a computer’s files without having to open programs.

In fact, every piece of software and hardware I tried on two Leopard-equipped Macs — a loaned laptop from Apple and my own upgraded iMac — worked fine, exhibiting none of the compatibility problems that continue to plague Vista. My old Hewlett-Packard inkjet printer, for which Vista lacks the proper software, worked instantly in Leopard, even over the network. And, unlike with Vista, it was able to print on both sides of the page. I popped my old Verizon cellphone modem card into the test Leopard laptop and it worked, too, with no software installation or tweaking.

Leopard felt about as fast as Tiger, and it started up much faster than Vista in my tests. I compared a MacBook Pro laptop with Leopard preinstalled to a Sony Vaio laptop with Vista preinstalled. Even though I had cleared out all of the useless trial software Sony had placed on the Vaio, it still started up painfully slowly compared with the Leopard laptop.

It took the Vista machine nearly two minutes to perform a cold start and be ready to run, including connecting to my wireless network. The Leopard laptop was up, running and connected to the network in 38 seconds. In a test of restarting the two laptops after they had been running an email program, a Web browser and a word processor, the Sony with Vista took three minutes and 29 seconds, while the Apple running Leopard took one minute and five seconds.

Here’s a rundown of some of Leopard’s key features. Much more detailed information is available at apple.com/macosx.

File management: Apple’s Finder, the equivalent of Explorer in Windows, now offers two new ways to quickly see what your files contain. You can still view them as icons or lists. But you can also use Cover Flow, the same system Apple uses in iTunes and on the iPhone to display album covers for music. In Leopard, a large preview of each file you select appears above the list of files in a folder, and you can rapidly scroll through these icons. These previews are live, and their contents can be viewed without opening the program that is normally needed to display them.

Time Machine backs up files.

For instance, if the file is a video, you can just click on it, and it will play. If it’s a multipage PDF file, you can click on it, and arrows will appear allowing you to flip through the pages.

An even better and deeper look can be obtained using a feature called Quick Look. Just hit the space bar or click on a toolbar icon, and a preview of any selected file zooms out. You can even view multiple sheets in an Excel file via Quick Look without launching Excel.

Another quick new way to see your files is available in the Dock, the Mac’s equivalent of the Windows Task Bar. Here, any folder you place on the right side of the dock will display its contents, after a single click, either as a grid of icons displaying miniversions of the file or as a “fan,” or arc, of such icons. These special Dock folders are called “Stacks.” Leopard includes one by default that is the destination for everything you download from the Internet, so your desktop will no longer get cluttered with downloads,

Time Machine: This built-in feature will continuously back up all of the contents of your Mac to either an external hard drive directly connected to the computer, or to a hard disk connected to another Mac running Leopard that’s on your network. The initial backup, in my tests, took all night, but after that, the system updates the backups hourly and I didn’t notice any slowdown during the process.

To recover any file you deleted, you simply click on the Time Machine icon, and you are taken to a view that shows file folders — or your email or address book or photo collection — in a stack of windows that appear to go on infinitely. You click on an arrow and the stack of windows zooms until you arrive at the last view in which the missing file existed. Then, you click “restore,” and the file is recovered in your normal desktop view. You can also restore whole folders, groups of files, or even an entire hard disk.

Shared computers: In Leopard, any computer that has been set to be shared on your network shows up on the left side of every Finder window. Click on it, and you can access whatever folders have been shared on those machines. Depending on the remote computer’s security settings, you may first have to enter a user name and password. It’s the simplest method I’ve ever seen for accessing other computers on a network. And it works with Windows PCs as well as Macs. When I first turned on the Leopard laptop in my office, it immediately found a shared folder on my colleague’s old Dell running Windows XP. She hadn’t even remembered sharing the folder, which contained files from 2003.

You can copy or move files to and from these shared computers, or view their contents with Cover Flow and Quick Look, or open them in programs on your own computer.

If you are a member of Apple’s optional .Mac service, which costs $100 a year, you can use a feature called “Back to My Mac,” which can access your Macs from thousands of miles away over the Internet. However, this feature works only over certain kinds of routers (not all of them Apple’s) and, as my router didn’t qualify, I couldn’t test it.

Remote control: For any Mac in your shared-computers list for which you have permission, you can take over the screen by simply clicking on a button called “Share Screen.” You can also remotely control distant Macs over the Internet using Apple’s built-in iChat instant messaging program, as long as you have permission and the Macs are running Leopard.

Stacks displays the files in folders in the dock.

iChat: Apple now allows you to use its instant messaging program with Google Talk as well as AOL’s AIM service, and you can set up a video chat in which you can present a slide show or display a document. You can also add special backgrounds that can make it look as though you’re someplace else, like Paris. In my tests, this even worked with someone on the other end using a Windows XP computer running the latest version of AIM.

Spaces: In order to cut down desktop clutter, Leopard lets you set up as many as 16 different desktops that can run simultaneously, with different programs open in each. You switch among these desktops by using keyboard commands or a menu.

For instance, you might have your iPhoto and iTunes running in one “space,” or desktop, your Web browser and email program in another, and Windows XP in another.

Leopard isn’t a must-have for current Mac owners, but it adds a lot of value. For new Mac buyers, it makes switching even more attractive.

Email me at mossberg@wsj.com. Find all my columns and videos online free at the new All Things Digital web site, http://walt.allthingsd.com.

Should You Wait to Buy a Mac?

Walter S. Mossberg — Thu, 19 Apr 2007 00:01:00 +0000

There’s no other major item most of us own that is as confusing, unpredictable and unreliable as our personal computers. Everybody has questions about them, and we aim to help.

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability. This week my mailbox contained questions about deciding when to buy a Mac after the delay of the Leopard operating system, removing old versions of iPod software and alphabetizing your favorites in Explorer.

I had been waiting to buy my first Macintosh until this spring, when Apple’s new Leopard operating system was supposed to be released. Now that Leopard has been delayed until October, I am wondering if a Mac I buy now will be compatible with the new system?

Leopard isn’t an entirely new operating system, but a major new version, or edition, of Apple’s Mac OS X operating system, which made its debut in 2001. It will replace the current version, which is called Tiger. As you noted, it was supposed to become available this spring, but now has been delayed until October. Apple will say only that “We’re designing Leopard to deliver full functionality and performance on the widest number of Macs possible, and upgrading a system to run on Leopard should be simple and smooth.” I believe that it is highly likely that Leopard will run with all its functions and with decent speed on any Mac purchased today, and in fact on any Mac purchased in the past 18 months or so, at the least. Compatibility could go back much further than that, though some old Mac models will certainly be incompatible, or will slow down unacceptably. Upgrading to new Apple operating system versions has generally been a very good experience in recent years, much better than similar Windows upgrades. If you intend to upgrade to Leopard, then the biggest downside to buying a Mac now may be financial, not technical. If Apple’s past practice prevails, Leopard is likely to cost $129 for any Mac purchased today. If you wait until you can buy a Mac with Leopard preloaded, you will save that extra cost. Also, memory could be another cost issue. Some Macs sold today have only 512 megabytes of memory. Even today, with the current Tiger version of the operating system, I recommend doubling that to 1 gigabyte. I suspect that advice will hold for Leopard, but nobody knows for sure. So, if you buy a Mac now there is a risk you’ll have to shell out later for more memory.

I’m trying to free up some space on my hard drive by removing programs that I don’t need. Going through the “Add/Remove Programs” list on Windows XP I’ve run across three separate iPod updates that date from well over a year ago. Is it safe to remove these earlier versions? Is it typical that the newest version incorporates the features of the older ones?

Yes, the latest version of iPod software contains all the features and bug fixes from the older updates, so it is safe to remove the older ones.

In Internet Explorer, is there a method to alphabetize my Favorites list?

I get this question at least twice a month, and have answered it many times over the years, but am happy to answer it again. Obviously, Microsoft hasn’t made the process of alphabetizing Favorites obvious enough. Here’s what to do. Display your list of Favorites, then select one, and right click on it. Somewhere in the menu that appears you should see a choice called “Sort by Name.” Click on that choice, and your Favorites should be rearranged in alphabetical order. This works in both IE 6 and IE 7.

* * *

Because of the volume of e-mail I receive, I can’t routinely answer individual questions by e-mail, or consult on individual problems or purchasing decisions. I read all questions I receive and select three each week to answer in the column.

Write to Walter S. Mossberg at mossberg@wsj.com