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	<title>AllThingsD &#187; superphone</title>
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		<title>This Is an “Ex-Superphone”</title>
		<link>http://allthingsd.com/20100721/this-is-an-ex-superphone/</link>
		<comments>http://allthingsd.com/20100721/this-is-an-ex-superphone/#comments</comments>
		<pubDate>Wed, 21 Jul 2010 19:11:29 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[Eric Schmidt]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=45275</guid>
		<description><![CDATA[The Nexus One, the first and perhaps only Google superphone, is dead. It has ceased to be. Bereft of life, it rests in peace along with the promise and grand mobile-industry-transforming expectations with which it was launched.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2010/07/nexusparrot.jpg" alt="" title="nexusparrot" width="350" height="269" class="aligncenter size-full wp-image-45274" /><br />
The Nexus One, the first and perhaps only Google superphone, is dead. It has ceased to be. Bereft of life. it rests in peace along with the promise and grand mobile-industry-transforming expectations with which it was launched. </p>
<p> And after just seven months at market. </p>
<p>Point your browser at <a href="https://www.google.com/phone/support?hl=en&amp;gl=US&amp;s7e=">the Nexus One site</a> today and you’ll find only this sad little message as an epitaph for the search sovereign’s superphone (click to enlarge):</p>
<p><a href="http://digitaldaily.allthingsd.com/files/2010/07/nexusrip.jpg"><img src="http://digitaldaily.allthingsd.com/files/2010/07/nexusrip-275x191.jpg" alt="" title="nexusrip" width="275" height="191" class="aligncenter size-medium wp-image-45273" /></a></p>
<p>A pity. Still, Google watchers can take solace in this: The device fulfilled its purpose and died a success. As Google CEO Eric Schmidt recently said, &#8220;The idea a year and a half ago was to do the Nexus One to try to move the phone platform hardware business forward. It clearly did. It was so successful, we didn&#8217;t have to do a second one.&#8221;</p>
<p>So much for launch early and iterate constantly.</p>
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		<title>Guess This Makes Google’s Nexus One the Kin of "Superphones"</title>
		<link>http://allthingsd.com/20100719/guess-this-makes-google%e2%80%99s-nexus-one-the-kin-of-superphones/</link>
		<comments>http://allthingsd.com/20100719/guess-this-makes-google%e2%80%99s-nexus-one-the-kin-of-superphones/#comments</comments>
		<pubDate>Mon, 19 Jul 2010 21:47:10 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Android Feature]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[handset]]></category>
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		<category><![CDATA[John Paczkowski]]></category>
		<category><![CDATA[KIN]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=45081</guid>
		<description><![CDATA[Google has nixed its Nexus One “superphone.” In a short announcement quietly posted to the Nexus One blog Friday (when the tech media's attention was largely focused elsewhere), the company said its most recent shipment of the phone was also its last.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2010/07/nexusonegrave.jpg" alt="" title="nexusonegrave" width="150" height="146" class="alignright size-full wp-image-45086" />Google has nixed its Nexus One “superphone.” In <a href="http://googlenexusoneboard.blogspot.com/2010/07/update-nexus-one-changes-in.html">a short announcement</a> quietly posted to the Nexus One blog Friday (<a href="http://digitaldaily.allthingsd.com/20100716/apple-iphone-4-press-conference/">when the tech media&#8217;s attention was largely focused elsewhere</a>), the company said its most recent shipment of the phone was also its last. </p>
<p>“Once we sell these devices, the Nexus One will no longer be available online from Google,” Google (GOOG) explained. </p>
<p>Not much of an obituary for <a href="http://digitaldaily.allthingsd.com/20100105/nexus-on/">a phone so highly touted at its launch</a>, but then its time on this earth was so short. In the end, Google’s first&#8211;and perhaps only&#8211;venture into the handset world ended in less than a year.</p>
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		<title>Is iPhone 4 the Biggest Leap Since the Original iPhone? Analysts Say Probably.</title>
		<link>http://allthingsd.com/20100608/munster-on-iphone4/</link>
		<comments>http://allthingsd.com/20100608/munster-on-iphone4/#comments</comments>
		<pubDate>Tue, 08 Jun 2010 11:00:32 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[3G]]></category>
		<category><![CDATA[3GS]]></category>
		<category><![CDATA[analysts]]></category>
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		<category><![CDATA[camcorder]]></category>
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		<category><![CDATA[FaceTime]]></category>
		<category><![CDATA[Flip]]></category>
		<category><![CDATA[Gene Munster]]></category>
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		<category><![CDATA[iMovie]]></category>
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		<category><![CDATA[iPhone 4]]></category>
		<category><![CDATA[iPhone 4 Feature]]></category>
		<category><![CDATA[John Paczkowski]]></category>
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		<category><![CDATA[software]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=41954</guid>
		<description><![CDATA[The first analysts' notes on Apple’s new iPhone 4 have begun rolling in and they sound a common theme: While not the revelation it might have been (for obvious reasons), the device may well be, as Steve Jobs claimed Monday, "the biggest leap since the original iPhone."]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2010/06/iphone41.jpg" alt="" title="iphone4" width="200" height="200" class="alignright size-full wp-image-41959" />The first analysts&#8217; notes on Apple’s new iPhone 4 have begun rolling in and they sound a common theme: While not the revelation it might have been (for <a href="http://digitaldaily.allthingsd.com/20100419/is-this-apples-next-iphone/">obvious reasons</a>), the device may well be, <a href="http://digitaldaily.allthingsd.com/20100607/coming-up-apple-wwdc-2010-keynote-live/">as Steve Jobs claimed Monday</a>, &#8220;the biggest leap since the original iPhone.&#8221;</p>
<p>&#8220;Yesterday, Steve Jobs unveiled, at his WWDC keynote, new iPhone 4 hardware and software,&#8221; said Kaufman Bros. analyst Shaw Wu. &#8220;While this was widely anticipated, we believe the rich features, refinement, and higher build quality are worth noting and difficult to comprehend without seeing and using the new iPhone first-hand. We believe the combination of a new form factor and software will likely serve as a powerful catalyst for iPhone 4 sales, as we have seen in the past with several AAPL products including the MacBook Pro, iMac, and iPod nano, to name a few.&#8221; </p>
<p>Piper Jaffray analyst Gene Munster felt much the same way. &#8220;While the announced features of the iPhone 4 were as expected, the reality is this phone is significantly more advanced than the next best alternative,&#8221; Munster wrote in a note to clients. &#8220;We see the iPhone 4 as the most meaningful revision since the iPhone 3G two years ago. As such, we believe more existing iPhone users will be inclined to upgrade to the iPhone 4 than we saw with the iPhone 3GS.&#8221;</p>
<p>Munster notes as well that gee-whiz features like iPhone 4’s FaceTime video calling app, its HD video camera and iMovie video editing software are together creating an integrated experience that typically requires multiple devices. &#8220;The bottom line is the iPhone is taking unit and dollar share from other device categories,&#8221; he writes. </p>
<p>Indeed, it was hard to watch Apple&#8217;s (AAPL) demo of the device’s HD video camera working in concert with iMovie Monday and not think that it’s going to eat the Flip Video camcorder and Kodak&#8217;s (EK) Zi8 alive as soon as it arrives at market. And things don’t look much better for Google’s (GOOG) Android &#8220;superphones,&#8221; though obviously, there’s a much bigger battle to be fought there. Certainly, the company and its hardware partners have some serious work to do in the months ahead. (Yes, the <a href="http://ptech.allthingsd.com/20100519/sprint-4g-phone-hits-new-speeds-but-battery-lags/">EVO&#8217;s a great start</a>. But its battery issues are troubling, <a href="http://d8.allthingsd.com/20100603/peter-chou-session/">as even HTC CEO Peter Chou conceded at <strong>D8</strong> last week</a>.)</p>
<p>Said RBC analyst Mike Abramsky, &#8220;Recent competitive Android smartphone launches by Android-powered phones have raised competitive intensity; however, to us, iMovie for iPhone (demonstrated at WWDC) may be illustrative of Apple&#8217;s advantage in vertical integration (software/ hardware). We expect Apple to launch other &#8216;Super Apps&#8217; on iOS that advantage the platform (multimedia, geo-positioning, touch interface, etc). Bing introduction on iOS may portend a further shift away from reliance upon Google for mobile search&#8230;.The &#8216;repositioning&#8217; of Apple&#8217;s iPhone OS&#8211;to iOS&#8211;at WWDC accelerates Apple&#8217;s (re)assault to lead personal computing, as the industry evolves to mobile.&#8221;</p>
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		<title>Sprint Not Going to Sell Google's Nexus One, Either</title>
		<link>http://allthingsd.com/20100510/sprint-not-going-to-sell-googles-nexus-one-either/</link>
		<comments>http://allthingsd.com/20100510/sprint-not-going-to-sell-googles-nexus-one-either/#comments</comments>
		<pubDate>Mon, 10 May 2010 20:06:28 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Mobile]]></category>
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		<category><![CDATA[3G]]></category>
		<category><![CDATA[Android]]></category>
		<category><![CDATA[carrier]]></category>
		<category><![CDATA[customer support]]></category>
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		<category><![CDATA[Droid Incredible]]></category>
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		<category><![CDATA[hero phone]]></category>
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		<category><![CDATA[market]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=40192</guid>
		<description><![CDATA[So much for Google’s plans to bring its Android hero phone, the Nexus One, to all four major U.S. carriers. Earlier this year, Verizon bailed on the device, and now Sprint has as well.]]></description>
			<content:encoded><![CDATA[<blockquote><p> &#8220;Nexus One is a powerful device that belongs on a powerful network. This is another step in our continued partnership of innovation with Google.&#8221;</p>
<p> &#8212; Sprint VP of product development Fared Adib, March 17, 2010</p></blockquote>
<p><img src="http://digitaldaily.allthingsd.com/files/2010/05/imgres-2.jpeg" alt="" title="imgres-2" width="129" height="98" class="alignright size-full wp-image-40197" /> So much for Google’s plans to bring its Android hero phone, the Nexus One, to all four major U.S. carriers. Earlier this year, <a href="http://digitaldaily.allthingsd.com/20100426/nexusone-verizon/">Verizon bailed on the device</a>, and now Sprint has as well. </p>
<p>Like Verizon (VZ), which dumped the Nexus One in favor of the Droid Incredible, Sprint (S) too is abandoning it for a device it claims is superior: the <a href="http://digitaldaily.allthingsd.com/20100324/sprints-evo-4g-wow/">EVO 4G</a>. Said a spokesperson for the carrier: &#8220;We are not bringing in Nexus One as EVO 4G is more robust in 3G markets and amazing in the growing number of 4G areas.&#8221;</p>
<p>Quite a turnabout given the &#8220;Hey, we&#8217;re getting the Google phone, too&#8221; announcement the company put out, oh&#8230;about <a href="http://digitaldaily.allthingsd.com/20100317/googles-nexus-one-headed-to-sprint/">two months ago</a>. </p>
<p>Evidently, <a href="http://digitaldaily.allthingsd.com/20100105/nexus-on/">Google’s plan to disrupt the carrier-dominated mobile phone market</a> by providing a single &#8220;superphone&#8221; that works on any U.S. wireless network isn’t quite working out the way it had hoped. </p>
<p>Question now is, will Google (GOOG) circle back and try again with another smartphone? Or will it reconsider it&#8217;s commitment to the hardware business entirely in light of the Nexus One&#8217;s declining carrier support, <a href="http://digitaldaily.allthingsd.com/20100316/early-sales-of-nexus-one-super-smartphone-not-so-super/">slow sales</a> and <a href="http://digitaldaily.allthingsd.com/20100112/decent-nexus-one-customer-support-apparently-not-on-list-of-things-google-plans-to-make-universally-accessible-and-useful/">customer support issues</a>?</p>
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		<title>China to Google: No Worries, We Were Planning to Clone Those Android Phones Anyway</title>
		<link>http://allthingsd.com/20100119/china-to-google-no-worries-we-were-planning-to-clone-those-android-phones-anyway/</link>
		<comments>http://allthingsd.com/20100119/china-to-google-no-worries-we-were-planning-to-clone-those-android-phones-anyway/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 14:29:45 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Mobile]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=32948</guid>
		<description><![CDATA[Google’s newfound morality in China may cost it dearly, and not just in the search market but in the mobile services sector as well. This morning, the company said it is delaying the release of two Android superphones that were to debut on China Unicom this week.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2010/01/images5.jpeg" alt="images" title="images" width="102" height="121" class="alignright size-full wp-image-32949" />Google&#8217;s <a href="http://digitaldaily.allthingsd.com/20100112/google-threatens-to-leave-china/">newfound morality in China</a> may cost it dearly, and not just in the search market but in the mobile services sector as well. This morning, the company said it is <a href="http://news.yahoo.com/s/ap/20100119/ap_on_hi_te/as_china_google">delaying the release of two Android superphones that were to debut this week on China Unicom</a> (CHU). And it canceled a ceremony tomorrow at which it was to launch a brace of Android-based devices&#8211;one from Motorola (MOT) and one from Samsung.</p>
<p>&#8220;The launch we have been working on with China Unicom has been postponed,&#8221; a Google spokesperson explained.</p>
<p>The company offered no reason for the postponement, though it is obviously related to new uncertainties around its presence in China. Sources close to Google (GOOG) say the company simply felt it would be &#8220;irresponsible&#8221; to launch the phones in China at this time.</p>
<p>Google says it plans to hold meetings with Chinese authorities in &#8220;coming days,&#8221; though they’re not likely to be easy-going given recent messages from Beijing. This morning, a Chinese Foreign Ministry spokesman again stressed that foreign companies doing business in China must respect Chinese laws and regulations, adding, &#8220;Google is of course no exception.&#8221;</p>
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		<title>Google vs. China</title>
		<link>http://allthingsd.com/20100113/google-vs-china/</link>
		<comments>http://allthingsd.com/20100113/google-vs-china/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 20:49:54 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Media]]></category>
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		<description><![CDATA[[ See post to watch video ]]]></description>
			<content:encoded><![CDATA[<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=75CFCF8B-62E2-42D8-833B-1DC46083FD6C&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={75CFCF8B-62E2-42D8-833B-1DC46083FD6C}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
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		<title>The Nexus One a Superphone? Sounds More Like a So-So Phone to Me.</title>
		<link>http://allthingsd.com/20100113/the-nexus-one-a-superphone-sounds-more-like-a-so-so-phone-to-me/</link>
		<comments>http://allthingsd.com/20100113/the-nexus-one-a-superphone-sounds-more-like-a-so-so-phone-to-me/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 15:59:53 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Mobile]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=32561</guid>
		<description><![CDATA[Early sales data for Google’s Nexus One are in and they seem to belie the "superphone" superlative the company’s attached to the device. According to market analytics firm Flurry, Google sold an estimated 20,000 units in its first week.]]></description>
			<content:encoded><![CDATA[<p><img src="http://ptech.allthingsd.com/files/2010/01/AK-AJ705_PTECH__DV_20100105122549-150x150.jpg" alt="nexus1" width="150" height="150" class="alignright size-thumbnail wp-image-31523" />Early sales data for Google’s Nexus One are in and they seem to belie the <a href="http://digitaldaily.allthingsd.com/20100105/nexus-on/">&#8220;superphone&#8221; superlative</a> the company has attached to the device. According to market analytics firm Flurry, Google sold an <a href="http://blog.flurry.com/bid/29658/Flurry-Special-Report-Google-Nexus-One-Launch-Week-Sales">estimated 20,000 units in its first week</a>. </p>
<p>An unremarkable showing, to say the least&#8211;especially for a device launched amid so much buzz. Flurry estimates that Nexus One was outsold by Motorola’s (MOT) Droid by more than 12 times and by Apple’s (AAPL) iPhone 3GS 80 times.</p>
<p>Now, Flurry’s Nexus One sales estimate is obviously the roughest of guesses&#8211;the company gets its numbers by monitoring application usage on the iPhone and Android platforms, not from any hard sales data. That said, it’s likely at least directionally correct and suggests that Google (GOOG) may have a tough time moving the <a href="http://digitaldaily.allthingsd.com/20100106/google-to-sell-5-6-million-nexus-ones-in-2010/">five to six million Nexus One handsets</a> analysts have been calling for it to sell by the end of 2010&#8211;especially if <a href="http://digitaldaily.allthingsd.com/20100112/decent-nexus-one-customer-support-apparently-not-on-list-of-things-google-plans-to-make-universally-accessible-and-useful/">customer support issues</a> associated with the superphone continue.</p>
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		<title>Decent Nexus One Customer Support Apparently Not on List of Things Google Makes Universally Accessible and Useful</title>
		<link>http://allthingsd.com/20100112/decent-nexus-one-customer-support-apparently-not-on-list-of-things-google-plans-to-make-universally-accessible-and-useful/</link>
		<comments>http://allthingsd.com/20100112/decent-nexus-one-customer-support-apparently-not-on-list-of-things-google-plans-to-make-universally-accessible-and-useful/#comments</comments>
		<pubDate>Tue, 12 Jan 2010 08:03:47 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Mobile]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=32424</guid>
		<description><![CDATA[With Android and Nexus One, Google claims to have "improved" the rate and pace of innovation in mobile phones and the manner in which they are distributed. Sadly, the search giant doesn’t seem to have done much for the way in which they are supported. Not a week after the device’s debut, Google’s support forums are rife with complaints from Nexus One owners who are clearly not getting the level of customer support they expect.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2010/01/customer-service.jpg1-229x300.jpg" alt="customer-service.jpg" title="customer-service.jpg" width="229" height="300" class="alignright size-medium wp-image-32427" />With Android and <a href="http://digitaldaily.allthingsd.com/20100105/nexus-on/">Nexus One</a>, <a href="http://googleblog.blogspot.com/2010/01/our-new-approach-to-buying-mobile-phone.html">Google claims to have &#8220;improved&#8221; the rate and pace of innovation</a> in mobile phones and the manner in which they are distributed. Sadly, the search giant doesn’t seem to have done much for the way in which they are supported.</p>
<p>Not a week after the device’s debut, Google’s support forums are <a href="http://www.google.com/support/forum/p/Google+Mobile/thread?tid=0bd8ccd4799040c2&#038;hl=en#all">rife with complaints</a> from Nexus One owners who are clearly not getting the level of customer support they expect. </p>
<p>Like most other Google (GOOG) offerings, Nexus One support is <a href="http://www.google.com/phone/support">self-help driven</a>&#8211;FAQs, troubleshooting guides and email forms offered with this earnest caveat: &#8220;in most cases you won’t receive a personal response.&#8221;  </p>
<p>That might fly with folks availing themselves of free Google services like search and email, but it doesn&#8217;t with those who’ve just spent between $179 and $529 on a new superphone. Buyers expect their devices to work properly out of the box, and if they don’t, they expect their complaints to be approached with at least a modicum of urgency, preferably by a human.</p>
<p>But that’s not the experience Google is currently offering Nexus One users. <a href="http://www.pcworld.com/businesscenter/article/186577/nexus_one_complaints_mount_honeymoon_is_over.html">As PC World pointed out earlier today</a>: </p>
<blockquote class="memo"><p>If you buy a Nexus One manufactured by HTC, directly from Google&#8217;s Web site, and use it with T-Mobile&#8217;s wireless network&#8211;who do you call when you have a problem? Google is only accepting support requests via e-mail, and users are getting bounced between T-Mobile and HTC as neither seems equipped to answer complaints, or willing to accept responsibility for supporting the Nexus One.</p></blockquote>
<p>So while Google’s new Nexus One distribution paradigm might excel in versatility and simplicity, <a href="http://arstechnica.com/gadgets/news/2010/01/google-learning-that-users-want-real-support-for-nexus-one.ars">it fails when it comes to support</a>. Which isn’t all that surprising, I suppose. Google was never really set up to provide customer service.  That said, you’d think that a company that takes great pride in improving things and making them accessible and useful, would have made more of an effort to do the same for Nexus One customer service.</p>
<p>Did Google launch the Nexus One with a half-assed customer-service solution? I put a variation of this question to the company and here’s what I was told:</p>
<p><b>What, exactly, was your customer support solution at launch? I&#8217;d assumed that you would initially pay the carriers to handle support, but that doesn&#8217;t seem to be the case.</b><br />
We developed a dedicated, comprehensive Google customer support team for the Nexus One. Our support site can be found at google.com/phone/support, which has pointers to our help center, where there is lots of troubleshooting information. HTC provides telephone support for device troubleshooting and warranty, repairs, and returns. Google also offers self-help through our help center, user-to-user help through forums, and email support to customers who are unable to find answers to their questions online. We promise to answer email inquiries within 48 hours. T-Mobile USA fields calls regarding their service (including service billing inquiries). </p>
<p><b>Why was this solution chosen?</b><br />
Solving customer support issues is extremely important to us, because we want people to have a positive Nexus One experience. Therefore, we felt this was the best approach to quickly resolve any customer support inquiries.</p>
<p><em>We felt this was the best approach to quickly resolve any customer support inquiries.</em> </p>
<p>Really? Hard to believe that &#8220;we promise to answer email inquiries within 48 hours&#8221; is &#8220;the best approach.&#8221; Clearly, it’s not. </p>
<p><a href="http://digitaldaily.allthingsd.com/20100108/live-from-las-vegas-google-vp-of-engineering-andy-rubin/">Google VP of Engineering Andy Rubin conceded as much during an onstage interview with Walt Mossberg last Friday</a> at the Consumer Electronics Show: &#8220;We have to get better at customer service,&#8221; Rubin said. &#8220;We have to close that three-day gap [in response time] to a couple of hours.&#8221;</p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=B831DAF6-B81E-4BFC-B28C-3C95247EF10C&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={B831DAF6-B81E-4BFC-B28C-3C95247EF10C}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p style="text-align:center;"><small><em>Video clip: Andy Rubin on Nexus One customer service issues.</em></small></p>
<p>That&#8217;s great to hear, but it doesn&#8217;t really explain why the gap exists in the first place or why Google felt comfortable launching with it.</p>
<p>So what’s the plan going forward? Says a Google spokesperson: &#8220;We are working quickly to solve any customer support issues as they come up, and we are trying to be as open and transparent as possible through our online customer help forums. We&#8217;ll continue to address all issues in as timely of a manner as possible, and we&#8217;re flexible and prepared to make changes to our processes and tools, as necessary, for an optimal customer support experience.&#8221;</p>
<p>Doesn’t sound like much of a plan to me. You?</p>
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		<title>1000 AOL to Employees Go the Way of Dial-Up</title>
		<link>http://allthingsd.com/20100111/1000-aol-to-employees-go-the-way-of-dial-up/</link>
		<comments>http://allthingsd.com/20100111/1000-aol-to-employees-go-the-way-of-dial-up/#comments</comments>
		<pubDate>Mon, 11 Jan 2010 18:00:28 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=32409</guid>
		<description><![CDATA[[ See post to watch video ]]]></description>
			<content:encoded><![CDATA[<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=2EAE6D5E-D22A-439B-9B29-67109301C7F1&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={2EAE6D5E-D22A-439B-9B29-67109301C7F1}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
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		<title>Google VP of Engineering Andy Rubin: We're Building a Nexus One for Enterprise</title>
		<link>http://allthingsd.com/20100108/live-from-las-vegas-google-vp-of-engineering-andy-rubin/</link>
		<comments>http://allthingsd.com/20100108/live-from-las-vegas-google-vp-of-engineering-andy-rubin/#comments</comments>
		<pubDate>Sat, 09 Jan 2010 00:06:26 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=31996</guid>
		<description><![CDATA[In an All Things Digital event at CES 2010, Andy Rubin talked with Walt Mossberg about the mobile space, Nexus One customer service issues, and Google's vision for the way phones should be bought and sold.]]></description>
			<content:encoded><![CDATA[<p><img src="http://allthingsd.com/files/2009/12/ces-rubin-75x75.jpg" alt="Andy Rubin" class="alignright" /></p>
<p>Once an Apple (AAPL) engineer, Andy Rubin went on to co-found mobile computing outfits Danger Inc. and Android, Inc. He sold the former to Microsoft (MSFT) and the latter to Google (GOOG), where he is now now vice president of engineering. He&#8217;s also the guy quarterbacking development of the company&#8217;s Android mobile operating system and the Nexus One&#8211;<a href="http://digitaldaily.allthingsd.com/20100105/nexus-on/">the smartphone with which Google hopes to fundamentally change the way people buy cellphones</a>.</p>
<p>In <a href="http://allthingsd.com/topics/ces/">conversation</a> with <strong>All Things Digital</strong>&#8216;s Walt Mossberg today,  Rubin talked about the mobile space,  Google&#8217;s plan for an enterprise version of the Nexus One and its vision for the way phones should be bought and sold.</p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=BC18B798-F9CC-4540-A693-FF53E1A91C13&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={BC18B798-F9CC-4540-A693-FF53E1A91C13}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p style="margin-bottom:10px;text-align:center;"><small><em>Video clip: Highlights from Andy Rubin&#8217;s interview.</em></small></p>
<p>Walt starts off by asking Rubin about just how involved Google was in the development of Nexus One.</p>
<p>Rubin replies, &#8220;We threw out crazy ideas to our partners at HTC and they were pretty good about plucking the good ones out of the air and building them into the device.&#8221;</p>
<p>Walt asks about the new business model Google&#8217;s launched in concert with Nexus One. Was this something the company planned all along? </p>
<p>&#8220;This is the next phase of Android&#8211;taking the newest versions of the product, placing them online and allowing consumers to purchase them directly,&#8221; says Rubin. &#8220;What we&#8217;ve learned is that there are more efficient ways of connecting consumers with the phones they&#8217;d like to purchase&#8230;easier ways.&#8221; Purchasing a Nexus One through Google, says Rubin, is a casual process. &#8220;No one&#8217;s breathing down your neck,&#8221; he says. &#8220;No one&#8217;s trying to upsell you. &#8230; The experiment here is to allow consumers to experience the phone with no pressure, no upsell, they get into a product that best suits their needs.&#8221;</p>
<p>Walt: &#8220;You have T-Mobile as a launch partner, and the Nexus One is soon going to be available at Verizon and Vodafone. But you convinced T-Mobile to offer a specific plan for this device. T-mobile people told me that. You wanted a specific monthly price.&#8221; Why would you get involved in that if you&#8217;re separating the phone from service?&#8221; </p>
<p>&#8220;We&#8217;re trying to give consumers the best experience of our services,&#8221; Rubin replies. We wanted to provide something simple. People get confused with the current process &#8230; I get confused. We wanted a simple way to do it. Like the Google homepage &#8230; Simplicity is a big part of this.&#8221;</p>
<p>Interesting. Rubin mentions that Google is working on an enterprise version of Nexus One. What would a enterprise version of Nexus One look like? Would it support exchange?  It might, says Rubin.  &#8220;An enterprise version might also have  a physical keyboard &#8230; it might be a world phone&#8230;&#8221;  But then it&#8217;s a different device,&#8221; Walt suggests. Rubin: &#8220;Yes, it would be a different SKU.&#8221;</p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=F826DC3F-D617-4413-92BC-54D306B783BD&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={F826DC3F-D617-4413-92BC-54D306B783BD}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p style="margin-bottom:10px;text-align:center;"><small><em>Video clip: Andy Rubin talks Exchange support and future Nexus One devices.</em></small></p>
<p>Nexus One is aimed at consumers who love their Google services and live in the &#8220;Google world,&#8221; Walt notes. Yet, Google is encouraging developers to build new apps for Android and Nexus One. How do you reconcile that? Isn&#8217;t there something contradictory to saying &#8220;we&#8217;re an app platform, we&#8217;re open,&#8221; and then turning around and saying &#8220;we&#8217;re really a platform for people who love Google?&#8221;</p>
<p>Rubin obviously doesn&#8217;t think so. He stresses that an OS can&#8217;t be successful unless people are developing for it. &#8220;It reminds me of the accessory business,&#8221; he says. &#8220;The most successful phones have the most earbuds, car chargers, etc.&#8221; </p>
<p>Walt wonders if Rubin is at all surprised by the size of the apps revolution, by the fact that there are 100,000-plus apps in the iTunes Apps Store.</p>
<p>&#8220;I&#8217;m not surprised by it at all. This is what happens when you drop the barriers to entry,&#8221; he says, recalling how difficult it once was for developers to distribute their apps and how easy it is today.</p>
<p>This new purchasing model Google has created for the Nexus One puts the company at the center of the experience. People who purchase the Nexus One think of themselves as Google customers. Rubin says, &#8220;What we&#8217;ve done here is to offer a mobile platform where people don&#8217;t have to worry about the plumbing.&#8221;</p>
<p>Walt notes reports today about <a href="http://news.cnet.com/8301-30684_3-10430720-265.html">people unhappy the customer service Google is providing for the Nexus One</a>; there is only e-mail customer service, and no phone support. &#8220;People are being told they&#8217;ll have to wait two days for service,&#8221; says Walt. &#8220;How is this a good experience for consumers.&#8221; Rubin concedes that there is no phone support and that there is sometimes a 3-day delay in response time. “We have to get better at customer service,&#8221; he says. &#8220;We have to close that three day gap to a couple of hours.”</p>
<p><div class="video-wsj"><object width="640" height="360"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=B831DAF6-B81E-4BFC-B28C-3C95247EF10C&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={B831DAF6-B81E-4BFC-B28C-3C95247EF10C}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="640" height="360" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object></p>
<p style="margin-bottom:10px;text-align:center;"><small><em>Video clip: Andy Rubin comments on the  Nexus One customer service issues.</em></small></p>
<p>&#8220;So how important to the future is this app ecosystem,&#8221; Walt asks.  &#8220;The app thing is a reflection of how many phones you&#8217;ve sold,&#8221; Rubin replies. That&#8217;s what developers invest in. There was a time when Android had as many apps as Palm has now.&#8221; &#8220;So on what date will you have 125,000 apps,&#8221; Walt asks, referring to Apple&#8217;s App Store. Rubin: &#8220;Well I&#8217;m sure someone could map that out with the right algorithm.&#8221;</p>
<p>Moving on to the issue now of 3G network performance, which is been a very real issue at CES, especially for AT&#038;T. Rubin says Moore’s Law applies to bandwidth &#8212; 4G is on its way, and after that 5G. Walt suggests that the addition of new phones like the Nexus One and the host of other superphones going to exacerbate the problem. Rubin says that doesn&#8217;t have to happen; if carriers were more on point and did what was necessary to maintain and upgrade their networks dropped calls etc. would not be as much of an issue as they are for some carriers today.</p>
<p>In his interview with Kara Swisher earlier, <a href="http://digitaldaily.allthingsd.com/20100108/rubinstein/">Palm CEO Jon Rubinstein</a>&#8211;a former Apple engineer&#8211;said, &#8220;I don’t have an iPhone. I’ve never even used one.&#8221; In contrast, for those who may be wondering, Rubin says he does use an iPhone. &#8220;What do you expect? I&#8217;m a gadget guy.&#8221;  </p>
<p></p>
<h4 class="subhed">More Posts and Articles from CES</h4>
<ul>
<li><a href="http://video.allthingsd.com/video/allthingsd-at-ces-andy-rubin-highlights/BC18B798-F9CC-4540-A693-FF53E1A91C13">Andy Rubin Highlights Video</a></li>
<li><a href="http://video.allthingsd.com/video/allthingsd-at-ces-andy-rubin-interview/BFC2C7A1-0F2C-4846-BC60-FC69F8F622F0">Andy Rubin Full Interview Video</a></li>
<li><a href="http://digitaldaily.allthingsd.com/20100108/live-from-las-vegas-google-vp-of-engineering-andy-rubin/atd-ces-rubin-1/">Andy Rubin Slideshow</a></li>
<li><a href="http://allthingsd.com/topics/ces/">CES Full Coverage on <strong>AllThingsD.com</strong></a></li>
<li><a href="http://digitaldaily.allthingsd.com/20100108/all-things-digital-ces-netflix-ceo-reed-hastings/">Netflix CEO Reed Hastings interview with Peter Kafka</a></li>
<li><a href="http://digitaldaily.allthingsd.com/20100108/rubinstein/">Palm CEO Jon Rubinstein interview with Kara Swisher</a></li>
</ul>
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		<title>"Palm" and "Smartphone Leadership" No Longer an Oxymoron</title>
		<link>http://allthingsd.com/20100108/rbc-on-palm-2010/</link>
		<comments>http://allthingsd.com/20100108/rbc-on-palm-2010/#comments</comments>
		<pubDate>Fri, 08 Jan 2010 16:28:07 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[2010]]></category>
		<category><![CDATA[acquisition candidate]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=31945</guid>
		<description><![CDATA[For Palm, the coming year won’t be an easy one. The company is still in hairy financial straits after posting an $85.4 million loss in its last quarter and there’s much to be done to reinvigorate its brand, especially as competition in the...[sigh]..."superphone" market continues to heat up thanks to Apple and Google. But according to RBC analyst Mike Abramsky, Palm is coming around, and 2010 will be an inflection point for the company.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2010/01/holy_pre.jpg" alt="holy_pre" title="holy_pre" width="200" height="246" class="alignright size-full wp-image-31946" />For Palm, the coming year won’t be an easy one. The company is still in hairy financial straits after posting an $85.4 million loss in its last quarter, and there’s much to be done to reinvigorate its brand, especially as competition in the&#8230;[sigh]&#8230;<a href="http://digitaldaily.allthingsd.com/20100105/nexus-on/">&#8220;superphone&#8221;</a> market continues to heat up thanks to Apple (AAPL) and Google (GOOG). </p>
<p>But according to RBC Capital Markets analyst Mike Abramsky, Palm (PALM) is coming around and 2010 will be an inflection point for the company, which will thrive as it enlists more carriers worldwide to expand its installed base&#8211;carriers like Verizon (VZ) and France’s SFR, which both announced the <a href="http://mediamemo.allthingsd.com/20100107/ces-liveblog-what-does-palm-have-up-its-sleeve/">addition of the Palm Pre Plus and Pixi Plus to their handset lineups</a> at the Consumer Electronics Show yesterday. </p>
<p>AT&#038;T (T) will be joining Verizon and SFR, although Palm seems to be a bit coy about this officially).</p>
<p>&#8220;Palm&#8217;s growing global distribution and developer momentum are a clear signal to us of Palm&#8217;s unique strengths and differentiation amidst competition, and bodes well for future Smartphone leadership,&#8221; Abramsky wrote in a note to clients today.</p>
<p>&#8220;While addressing awareness challenges,&#8221; the analyst added, these &#8220;significant carrier agreements and innovations are clear signposts towards Palm&#8217;s successful turnaround&#8211;which in our view investors should not dismiss.&#8221;</p>
<p>So, even though Palm’s share of the global smartphone market fell to 1.4 percent in the third quarter from 2.7 percent a year earlier, things are looking up. &#8220;While addressing near-term turnaround challenges (e.g. awareness), we foresee further upside for the shares as Palm&#8217;s product portfolio broadens, its install base expands, it gains scale and momentum&#8211;and investor concerns dissipate,&#8221; Abramsky concludes.</p>
<p>And if things shouldn’t quite pan out that way, Abramsky notes, there’s always this: &#8220;Palm also remains an attractive acquisition candidate.&#8221;</p>
<p><strong>PREVIOUSLY:</strong></p>
<ul>
<li><a href="http://digitaldaily.allthingsd.com/20100105/palms-biggest-problem-sprint/">Palm’s Biggest Problem: Sprint</a></li>
<li><a href="http://digitaldaily.allthingsd.com/20091217/palm-posts-loss-ships-783000-smartphones/">Palm Disappoints</a></li>
<li><a href="http://digitaldaily.allthingsd.com/20090917/palm-earnings/">Palm Posts Loss, Announces Stock Offering</a></li>
<li><a href="http://digitaldaily.allthingsd.com/20090819/palms-special-sauce/">Analyst: Palm’s Special Sauce Is Finger Lickin’ Good</a></li>
<li><a href="http://digitaldaily.allthingsd.com/20090624/palm-the-turnaround-story-of-the-year/">Palm: The Turnaround Story of the Year</a></li>
<li><a href="http://digitaldaily.allthingsd.com/20090624/pre-makes-palm-a-new-man-in-only-minutes-a-day/">Pre Makes Palm a New Man in Only Minutes a Day</a></li>
<li><a href="http://digitaldaily.allthingsd.com/20090626/palm-execution-is-everything/">Palm: Execution Is Everything</a></li>
</ul>
]]></content:encoded>
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		<title>Google: We Prioritize the End User Over the Advertiser, Unless We’re the Advertiser</title>
		<link>http://allthingsd.com/20100107/google-we-prioritize-the-end-user-over-the-advertiser-unless-we%e2%80%99re-the-advertiser/</link>
		<comments>http://allthingsd.com/20100107/google-we-prioritize-the-end-user-over-the-advertiser-unless-we%e2%80%99re-the-advertiser/#comments</comments>
		<pubDate>Thu, 07 Jan 2010 16:21:28 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[ads]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[browser]]></category>
		<category><![CDATA[channel]]></category>
		<category><![CDATA[consumer electronics]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[Droid]]></category>
		<category><![CDATA[end user]]></category>
		<category><![CDATA[Eric Schmidt]]></category>
		<category><![CDATA[G1]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[google.com]]></category>
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		<category><![CDATA[John Paczkowski]]></category>
		<category><![CDATA[monopoly]]></category>
		<category><![CDATA[Nexus One]]></category>
		<category><![CDATA[product placement]]></category>
		<category><![CDATA[promotion]]></category>
		<category><![CDATA[search]]></category>
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		<category><![CDATA[visitors]]></category>
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		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=31888</guid>
		<description><![CDATA[How’s this for product placement? Google is promoting its new Nexus One "superphone" from the front pages of two of its most highly trafficked properties--Google.com and YouTube.]]></description>
			<content:encoded><![CDATA[<blockquote><p>&#8220;People wouldn’t like [ads on the homepage]. We prioritize the end user over the advertiser.&#8221;</p>
<p>&#8211; <a href="http://www.cnbc.com/id/26182232">Google CEO Eric Schmidt, August 2009</a></p></blockquote>
<p>How’s this for product placement? Google is promoting its new <a href="http://digitaldaily.allthingsd.com/20100105/nexus-on/">Nexus One &#8220;superphone&#8221;</a> from the front pages of two of its most highly trafficked properties: Google.com and YouTube. </p>
<p>Surf over to the former and you’ll find a short plug for the Nexus One right beneath the query field on the company’s otherwise spartan search page. Point your browser at the latter and you’ll find a tile pitching an entire <a href="http://www.youtube.co/user/GoogleNexusOne">YouTube channel dedicated to the device</a>, complete with demos and, of course, a direct link to the Google-hosted Web store through which it can be purchased (see below; click on image to enlarge).</p>
<p><a href="http://digitaldaily.allthingsd.com/files/2010/01/goognexusonepromos.jpg" rel="lightbox"><img src="http://digitaldaily.allthingsd.com/files/2010/01/goognexusonepromos-275x250.jpg" alt="goognexusonepromos" title="goognexusonepromos" width="275" height="250" class="aligncenter size-medium wp-image-31889" /></a></p>
<p>Together, these sites reach hundreds of millions of visitors a month, so this is not an insubstantial promotion, and it’s sure to generate a fair bit of buzz for the Nexus One, which won’t be sold in stores.</p>
<p>This isn’t the first time Google (GOOG) has promoted a consumer electronics device from its homepage&#8211;<a href="http://digitaldaily.allthingsd.com/20091106/droid-goog/">the search giant featured Droid there</a> last November and <a href="http://www.google.com/intl/en_us/mobile/android/hpp.html">T-Mobile’s G1</a>  in October 2008. </p>
<p>As I have noted here before, it’s interesting to see Google leveraging search–a product in which it enjoys a de facto monopoly–to promote a second product that isn’t yet dominant (Android). </p>
]]></content:encoded>
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		<title>The Android Invasion Continues: Motorola Debuts the Backflip</title>
		<link>http://allthingsd.com/20100107/the-android-invasion-continues-motorola-debuts-the-backflip/</link>
		<comments>http://allthingsd.com/20100107/the-android-invasion-continues-motorola-debuts-the-backflip/#comments</comments>
		<pubDate>Thu, 07 Jan 2010 13:30:28 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Social]]></category>
		<category><![CDATA[Android]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=31874</guid>
		<description><![CDATA[Motorola has added another superphone to its Android portfolio, the Backflip. Unveiled at a press event at the Consumer Electronics Show in Las Vegas, the device is similar to Verizon’s Droid in that it features both a touchscreen and keypad, but with one interesting twist: A reverse "qwerty" flip keypad that folds out from behind the display.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2010/01/backflip_230-182x300.jpg" alt="backflip_230" title="backflip_230" width="182" height="300" class="alignright size-medium wp-image-31875" />Motorola has added another superphone to its Android portfolio, the Backflip. </p>
<p>Unveiled at a <a href="http://blogs.barrons.com/techtraderdaily/2010/01/06/ces-motorola-event-meet-the-backflip/">press event at the Consumer Electronics Show in Las Vegas</a>, the device is similar to Verizon’s (VZ) Droid in that it features both a touchscreen and keypad, but with one interesting twist: A reverse &#8220;qwerty&#8221; flip keypad that folds out from behind the display. </p>
<p>&#8220;Most people are used to a forward flipping keyboard or an upward slider,&#8221; Motorola’s (MOT) Paul Nicholson explained. &#8220;The Backflip’s keyboard opens up in the reverse direction.&#8221;</p>
<p>Otherwise, the Backflip is similar to its predecessors. It has a 3.1-inch display with a 480 x 320-resolution (HVGA) touchscreen, a 528MHz Qualcomm (QCOM) processor, 32 gigabytes of expandable memory, and a five-megapixel camera with autofocus and LED flash. The Backflip runs Android 1.5 and like the Cliq before it, offers Motorola&#8217;s customized Motoblur social networking service. </p>
<p>Overall, a slick little device, though more evolutionary than revolutionary.</p>
]]></content:encoded>
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		<title>Superphone Vs. Smartphone</title>
		<link>http://allthingsd.com/20100106/superphone-vs-smartphone/</link>
		<comments>http://allthingsd.com/20100106/superphone-vs-smartphone/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 21:49:01 +0000</pubDate>
		<dc:creator>Nitrozac and Snaggy</dc:creator>
				<category><![CDATA[Media]]></category>
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		<guid isPermaLink="false">http://voices.allthingsd.com/?p=19853</guid>
		<description><![CDATA[Here is the latest comic from our Joy of Tech friends at Geek Culture, Nitrozac and Snaggy. Joy of Tech appears three times a week in the Voices section of this site. (Click on the image to see a bigger version.)]]></description>
			<content:encoded><![CDATA[<p><a href="http://voices.allthingsd.com/files/2010/01/1339.gif" rel="lightbox"><img src="http://voices.allthingsd.com/files/2010/01/1339.gif" width=324 height=448 class='centered'/></a></p>
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		<title>If You Think AT&amp;T Has Network Problems Now, Just You Wait</title>
		<link>http://allthingsd.com/20100106/att-ces/</link>
		<comments>http://allthingsd.com/20100106/att-ces/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 21:04:43 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=31766</guid>
		<description><![CDATA[For AT&#38;T, 2010 will be all about Android and Palm’s webOS. At least, that’s the impression one’s left with after the company’s event this morning at the Consumer Electronics Show, which featured a lot of talk about devices based on those operating systems and little mention of Apple’s iPhone, the device that has overstuffed the company’s wallet almost as obscenely as it has its network.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2010/01/attandroid-275x95.jpg" alt="attandroid" title="attandroid" width="275" height="95" class="aligncenter size-medium wp-image-31803" />For AT&#038;T, 2010 will be all about Android and Palm’s webOS. At least, that’s the impression one’s left with after the <a href="http://blogs.barrons.com/techtraderdaily/2010/01/06/ces-live-from-the-att-developer-summit/">company’s event at the Consumer Electronics Show this morning</a>, which featured a lot of talk about devices based on those operating systems and little mention of Apple’s (AAPL) iPhone, the device that has overstuffed the company’s wallet almost as obscenely as it has its network. </p>
<p>Evidently, AT&#038;T (T) thought it best not to mention the iconic super-smartphone too much lest its executives be driven offstage by a mob of iPhone users complaining of dropped calls, lousy service, delayed text and voice messages and testudine download speeds. </p>
<p>Anyway, as I was saying, AT&#038;T said it will add two so far undisclosed Palm (PALM) webOS phones to its lineup this year as well as five Android devices. Among the latter, a mysterious new HTC phone (hmm&#8230;<a href="http://digitaldaily.allthingsd.com/20100105/nexus-on/">wonder what that could be</a>?) and <a href="http://biz.yahoo.com/bw/100106/20100106006438.html?.v=1">Dell’s Mini 3</a>, a device that shares the basic design as smartphones Dell (DELL) already sells in China. </p>
<p>Oh, and the company has adopted an &#8220;Apps for All&#8221; strategy that will see it supporting Apple&#8217;s iPhone App Store <em>and</em> Palm’s App Catalog, the Android, Windows Marketplace and Nokia’s (NOK) Ovi Store (<em>is anyone even writing apps for that?</em>).</p>
<p>So AT&#038;T is adding five new data-guzzling &#8220;superphones&#8221; to its 2010 lineup along with four new app storefronts. How does the carrier propose to handle the resulting data demands considering the difficulties it’s had supporting the iPhone?  </p>
<p>Said AT&#038;T Mobility CEO Ralph de la Vega: &#8220;How is our network going to support this growth? <a href="http://digitaldaily.allthingsd.com/20100106/att-3g-improving-if-you-can-get-a-signal/ ">We&#8217;re continuing to add thousands of new cell sites and back-haul connections</a> and preparing for the move to LTE. We&#8217;re confident that our industry-leading investments and upgrades will help us maintain our position as the nation&#8217;s fastest 3G network.&#8221; </p>
<p>Whatever you say, Ralph. I&#8217;d call to question your wisdom, but I keep losing service.</p>
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		<title>Google to Sell Five to Six Million Nexus Ones in 2010</title>
		<link>http://allthingsd.com/20100106/google-to-sell-5-6-million-nexus-ones-in-2010/</link>
		<comments>http://allthingsd.com/20100106/google-to-sell-5-6-million-nexus-ones-in-2010/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 17:54:20 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Mobile]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=31719</guid>
		<description><![CDATA[Now that Google’s Nexus One "superphone" has officially launched, along with the far more interesting carrier-independent smartphone store through which it is being sold, what kind of sales can we expect? In a note to clients this morning, Barclays Capital analyst Doug Anmuth hazards a guess: Five to six million units sold in 2010.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2010/01/dannyandthegiangphone-225x300.jpg" alt="dannyandthegiangphone" title="dannyandthegiangphone" width="225" height="300" class="alignright size-medium wp-image-31720" />Now that Google’s Nexus One &#8220;superphone&#8221; has <a href="http://digitaldaily.allthingsd.com/20100105/nexus-on/">officially launched</a>, along with the far more interesting <a href="http://www.google.com/phone">carrier-independent smartphone store</a> through which it is being sold, what kind of sales can we expect? </p>
<p>In a note to clients this morning, Barclays Capital analyst Doug Anmuth hazards a guess: Five to six million units sold in 2010, based on  distribution through T-Mobile at launch and <a href="http://digitaldaily.allthingsd.com/20100105/verizon-wireless-to-sell-googles-nexus-one/">Verizon Wireless</a> (VZ) by spring. </p>
<p>That’s quite a number, considering that Motorola’s (MOT) 2010 global smartphone shipments are expected to be somewhere around 13 million units. And, according to Anmuth, Nexus One sales should allow Google (GOOG) to book incremental revenue of $2.6 billion–$3.2 billion. Not bad for a first retail effort from a company that’s not exactly known for retailing. After all, cellphones are not an easy business to get into.</p>
<p>[<em>Image Credit: <a href="http://www.flickr.com/photos/searchengineland/4249343546/">Search Engine Land</a></em>]</p>
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		<title>Google Loves Apple's Quattro Deal</title>
		<link>http://allthingsd.com/20100106/google-loves-apples-quattro-deal/</link>
		<comments>http://allthingsd.com/20100106/google-loves-apples-quattro-deal/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 11:30:09 +0000</pubDate>
		<dc:creator>Peter Kafka</dc:creator>
				<category><![CDATA[Media]]></category>
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		<guid isPermaLink="false">http://mediamemo.allthingsd.com/?p=14753</guid>
		<description><![CDATA[Google, in the midst of a mergers-and-acquisitions binge, cheers on a deal it didn't make. The logic: The more, the merrier--and the sooner we get the Feds off our back.]]></description>
			<content:encoded><![CDATA[<p><a href="http://mediamemo.allthingsd.com/files/2010/01/grind-cheering.jpg"><img class="alignright size-medium wp-image-14755" title="grind-cheering" src="http://mediamemo.allthingsd.com/files/2010/01/grind-cheering-300x196.jpg" alt="grind-cheering" width="250" height="163" /></a>Google took time from its <a href="http://digitaldaily.allthingsd.com/20100105/nexus-on/">superphone</a> <a href="http://digitaldaily.allthingsd.com/20100105/verizon-wireless-to-sell-googles-nexus-one/">frenzy</a> yesterday to applaud something a competitor did: The search giant lead a public cheer for Apple (AAPL), which just <a href="http://kara.allthingsd.com/20100105/like-boomtown-said-quattro-confirms-acquisition-by-apple-price-275-million/">bought mobile ad network Quattro</a>.</p>
<p>Google&#8217;s logic here is straightforward: If other big companies are buying mobile ad networks, then <a href="http://mediamemo.allthingsd.com/20091223/will-the-feds-slow-googles-shopping-spree-regulators-take-a-closer-look-at-admob/">Washington can&#8217;t possibly be upset with us for buying AdMob</a>.</p>
<p>And note that Google (GOOG) is also cheering on other mobile ad network mergers and acquisitions that have yet to happen but that the industry now expects, especially from rival Microsoft (MSFT). From Google&#8217;s <a href="http://googlepublicpolicy.blogspot.com/2010/01/apple-quattro-acquisition-more-proof-of.html">Public Policy Blog</a>:</p>
<blockquote class="memo"><p>Today&#8217;s news that Apple is acquiring one of AdMob&#8217;s competitors, Quattro Wireless, is further proof that the mobile advertising space continues to be competitive.  And with more investments and acquisitions in the space, including from established players like Apple and Google, that&#8217;s a sign that vigorous growth and competition will continue. That&#8217;s ultimately great for users, advertisers and publishers alike.</p></blockquote>
<p>Of course, there&#8217;s only one player here with a dominant lead in Web advertising, so only one of them is going to get significant regulatory scrutiny, no matter how many more deals we see.</p>
<p>Anyway, if Google is looking for other arguments to appease the Feds, how about this one: You can&#8217;t monopolize a market that doesn&#8217;t exist yet. And while everyone&#8217;s sure that mobile advertising will be a big deal one day, it <a href="http://mediamemo.allthingsd.com/20090930/why-google-and-yahoo-will-have-to-keep-waiting-for-mobile-money/">won&#8217;t be for a while</a>.</p>
<p>Meanwhile, check out this great &#8220;slow clap&#8221; montage!</p>
<p><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="350" height="283" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://www.youtube.com/v/QhTiJEYqqY8&amp;hl=en_US&amp;fs=1&amp;" /><param name="allowfullscreen" value="true" /><embed type="application/x-shockwave-flash" width="350" height="283" src="http://www.youtube.com/v/QhTiJEYqqY8&amp;hl=en_US&amp;fs=1&amp;" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
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		<title>Will Nexus One Be a Hit? Maybe. But Not Every Google Launch Lands Well.</title>
		<link>http://allthingsd.com/20100106/will-nexus-one-be-a-hit-maybe-but-not-every-google-launch-lands-well/</link>
		<comments>http://allthingsd.com/20100106/will-nexus-one-be-a-hit-maybe-but-not-every-google-launch-lands-well/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 08:05:38 +0000</pubDate>
		<dc:creator>Drake Martinet</dc:creator>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=31541</guid>
		<description><![CDATA[Google has big plans to reinvent the mobile business, introducing its Nexus One smartphone yesterday. But the search giant has shaken up other industries before (ask any newspaper publisher).

The flip side: While Google does launch lots of stuff, many of its products are now on the shelf with other dusty tech curios.

Our latest slideshow illustrates this topic.]]></description>
			<content:encoded><![CDATA[<p>Google has finally rolled out a <a href="http://digitaldaily.allthingsd.com/20100105/verizon-wireless-to-sell-googles-nexus-one/">slick-looking mobile phone</a> called the Nexus One&#8211;not just a phone but a <em>superphone</em>!</p>
<p>But the search giant hasn&#8217;t confined its ambitions to mere hardware and software design. It also wants to <a href="http://digitaldaily.allthingsd.com/20100105/verizon-wireless-to-sell-googles-nexus-one/">reinvent the way the mobile business works</a>.</p>
<p>Heady stuff, but then, Google (GOOG) has already reinvented some industries (ask the old search engines) and is helping reorder others (ask any newspaper publisher). </p>
<p>The flip side: While Google does launch lots of stuff, many of its products are now on the shelf with other dusty tech curios.</p>
<p>Below are a few of the choicest nuggets in our <a href="http://digitaldaily.allthingsd.com/20100106/will-nexus-one-be-a-hit-maybe-but-not-every-google-launch-lands-well/adwords_logo/">newest slideshow</a>. Some are first-place finishers, while others had to be killed off and turned into mulch for Google&#8217;s organic garden.</p>
<hr />
<p> </p>
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		<title>The GPhone Lives: Google Uncrates the Nexus One "Superphone"</title>
		<link>http://allthingsd.com/20100105/nexus-on/</link>
		<comments>http://allthingsd.com/20100105/nexus-on/#comments</comments>
		<pubDate>Tue, 05 Jan 2010 18:17:17 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=31612</guid>
		<description><![CDATA[During an Android demo in April 2008, Steve Horowitz, one of the original engineers working on Google’s Android platform, said, "I’m here to tell you there is actually no GPhone." Now, not two years later, Google is telling us something different. There is a GPhone, its name is Nexus One and Google officially unveiled it this morning at an event at its Mountain View, Calif., headquarters.]]></description>
			<content:encoded><![CDATA[<blockquote><p>
&#8220;Q: So if this is not the GPhone, when will we see the GPhone, and what will it be? </p>
<p>Eric Schmidt: We&#8217;re not announcing anything, but this is <em>the</em> platform for building a GPhone. It starts a whole wave of innovation&#8230;</p>
<p>Q: Does that mean there will be NO Google phone you can buy?</p>
<p>ES: Imagine not just one GPhone, but a thousand GPhones as a result of the partnerships&#8230;the many other people who will be joining the open initiative. We forgot to tell you that it&#8217;s available next week, and the terms are the broadest in the industry. </p>
<p>Q: &#8230;GPhone?</p>
<p>ES: We are not announcing a Google phone.</p>
<p>Q: Eric, I want to go back to the GPhone&#8211;what&#8217;s the deal?</p>
<p>ES: The deal is we don&#8217;t pre-announce products&#8230;.If there <em>were</em> to be a Gphone, it would run Android.&#8221;</p>
<p>&#8211; <a href="http://digitaldaily.allthingsd.com/20071105/no-gphone/">Google CEO Eric Schmidt</a> during a Nov. 2007 conference call on Android
</p></blockquote>
<p><img src="http://digitaldaily.allthingsd.com/files/2009/12/nexus-150x150.jpg" alt="nexus" width="150" height="150" class="alignright size-thumbnail wp-image-31271" />During an Android demo in April 2008, Steve Horowitz, one of the original engineers working on Google&#8217;s Android platform, said <a href="http://www.youtube.com/watch?v=WoyoUpawfgU">&#8220;I’m here to tell you there is actually no GPhone,&#8221;</a> echoing a similar point made by Google CEO Eric Schmidt when the operating system was announced. Now, not two years later, Google is telling us something different: There is a GPhone and its name is Nexus One. </p>
<p>At an event at Google&#8217;s (GOOG) Mountain View, Calif., headquarters this morning, a handful of company execs discussed the genesis of the Nexus One, tracing its evolution from the G1&#8211;the first Android phone&#8211;to the Verizon (VZ) Droid. In the short time since Android was launched, the number of devices running it has grown to 20, offered by 59 carriers in 48 countries.</p>
<p>&#8220;To help Android to adapt to the needs of users like you and me, our engineering department sometimes works with partners to speed innovation around Android,&#8221; Mario Queiroz, VP of Product Management, said during opening remarks. &#8220;But we want to do more. So we asked ourselves, &#8216;What if we worked even more closely with our partners to bring devices to market that will help us better showcase some of the technology we&#8217;ve developed?&#8217;&#8221;</p>
<p>The result: Nexus One. &#8220;The dictionary definition of Nexus One is a point of convergence. Its that point at which Web meets phone,&#8221; Queiroz explains. &#8220;The Nexus One belongs in an emerging category of devices we call superphones.&#8221;</p>
<p>Eric Tseng, a senior Google product manager, takes the stage to walk through Nexus One&#8217;s features, which we&#8217;re now all pretty familiar with: 3.7-inch active-matrix organic LED display, 1GHz Snapdragon processor, five-megapixel camera with LED flash, a trackball with a multicolor notification LED, light and proximity sensors that save power. </p>
<p>The device is 11.5 millimeters thick and weighs about 130 grams, which Tseng notes is no heavier than a keychain-size Swiss Army knife. Nexus One runs on Android 2.1, a.k.a. &#8220;Eclair.&#8221; Oh, it also offers &#8220;support&#8221; for personalization&#8211;engrave your name or that of a loved one on the back.</p>
<p>That&#8217;s the baseline offering, but there are other enhancements. Among them: Five home-screen panels that allow users to add more widgets, like Google&#8217;s GPS weather widget, which is evidently very exciting and &#8220;Googley.&#8221; </p>
<p>Another enhancement: &#8220;Living wallpapers,&#8221; dynamic, animated home-screen images&#8211;leaves falling on water, for example; tap the screen and the water ripples. Neat feature, but not exactly a killer app. </p>
<p>Also onboard: A photo-gallery app developed with the folks at Cool Iris and tricked out with some pretty slick 3-D viewing. Tip the phone and the photos recede, etc. </p>
<p>Finally, Google has developed some significant voice enhancements. Evidently, the company has voice-enabled all text fields on the device. &#8220;Now, we can speak our tweets and Facebook status updates,&#8221; says Tseng. </p>
<p>All in all, an impressive device. Be sure to read <a href="http://ptech.allthingsd.com/20100105/googles-nexus-one-is-bold-new-face-in-super-smartphones/">Walt Mossberg&#8217;s review for a more in-depth look at Nexus One.</a></p>
<p>So how do you get your hands on a Google superphone? Through a <a href="http://www.google.com/phone">&#8220;Google-hosted Web Store,&#8221;</a> says Queiroz. You can buy a phone with service from a carrier partner, or without service. </p>
<p>A Nexus One without service goes for $529. For $179, you can buy it from T-Mobile with service. In the spring, you&#8217;ll be able to buy it from&#8211;<em>surprise!</em>&#8211;<a href="http://digitaldaily.allthingsd.com/20100105/verizon-wireless-to-sell-googles-nexus-one/">Verizon Wireless (VZ) and Vodafone</a> (VOD). </p>
<p>Transactions will be handled by Google Checkout, so if you&#8217;re a Google Account holder, purchasing the device should be fairly simple.</p>
<p>One last point worth noting here: Queiroz stresses that the Nexus One is the first of a number of products developed via this new collaborative process with partners. &#8220;Our plan is to add more carriers and more devices in the future,&#8221; he says.</p>
<p>Ah. As Eric Schmidt said back in 2007, &#8220;Imagine not just one GPhone, but a thousand GPhones as a result of the partnerships.&#8221;</p>
<p><strong>HIGHLIGHTS FROM THE Q&#038;A:</strong></p>
<ul>
<li>Nexus Ones ordered from T-Mobile ship today.</li>
<li>Google is the merchant of record. When you buy a Nexus One, you buy it from Google.</li>
<li>Why was it necessary for Google to design the Nexus One? Google didn&#8217;t really design the phone. &#8220;HTC did, Google is just merchandising it.&#8221;
</li>
<li>Android 2.1 will be available for Droid and other Android devices soon.</li>
<li>Google&#8217;s Web Store is &#8220;simply another distribution channel.&#8221; It is not designed to replace or disintermediate carriers or mobile phone retailers.</li>
<li>
Queiroz on the Google Web Store program: &#8220;If users are interested in a different form factor and our software supports it, we&#8217;ll pursue it. We&#8217;re going to look at different options of devices that can be added to the program. We will consider other mobile phones.&#8221;
</li>
<li>Andy Rubin, VP, Engineering: &#8220;Today&#8217;s superphone is tomorrow&#8217;s smartphone.&#8221; </li>
<li>Question from Danny Sullivan of Search Engine Land: &#8220;Where is the ad-supported mobile phone? Where&#8217;s the revolution?&#8221; Sadly, Rubin dodges. Gotta take a first step before you can change the world&#8230;blah lah blah.</li>
<li>How do superphones differ from smartphones? Rubin: &#8220;It&#8217;s just the evolution of the platform&#8230;.It&#8217;s the greater memory, the faster processors&#8230;.The Nexus One is as powerful as your laptop was four years ago.&#8221;</li>
<li> Question for Motorola&#8217;s (MOT) Sanjay Jha: Is Motorola worried that Nexus One will cannibalize Droid sales? Jha says no, and his presence here today supports that. Still it&#8217;s tough to believe him. Maybe Motorola and Google are already working on Nexus Two.</li>
</ul>
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