6 posts and columns on support forum

iPad Wi-Fi Woes?

in Mobile on April 5, 2010 at 9:56 am PT

Though a marvel of design and engineering, Apple’s iPad, like most first-generation devices, is not without flaws. Just two days at market and already some new iPad owners are flocking to Apple’s support forums, complaining about temperamental Wi-Fi connectivity.

Blink Different, Redux

in News on February 2, 2010 at 7:50 am PT

Apple on Monday delivered another firmware fix intended to resolve the display issues that have plagued some of its 27-inch iMacs since the new machines debuted Oct. 20. A 294KB download available directly from Apple, the update promises to “address issues that may cause intermittent display flickering” for iMacs released in late 2009.
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Decent Nexus One Customer Support Apparently Not on List of Things Google Makes Universally Accessible and Useful

in News on January 12, 2010 at 12:03 am PT

With Android and Nexus One, Google claims to have “improved” the rate and pace of innovation in mobile phones and the manner in which they are distributed. Sadly, the search giant doesn’t seem to have done much for the way in which they are supported. Not a week after the device’s debut, Google’s support forums are rife with complaints from Nexus One owners who are clearly not getting the level of customer support they expect.
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Oh, Snow Leopard Frees Up Disk Space All Right

in News on October 13, 2009 at 9:00 am PT

Apple has finally acknowledged that a bug in its new Snow Leopard operating system can, on rare occasions, result in a catastrophic loss of data. The glitch, which first surfaced in support forums in early September, is triggered by logging in and out of a guest account and wipes the main user account of all data. Clearly, this is not what Apple meant when it claimed the OS would free up as much as seven gigs of space upon installation.
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Class-Action Suit Patch Sadly Absent From iPhone OS 2.0.2 "Bug Fixes"

in News on August 21, 2008 at 8:15 am PT

Apple may soon regret the “twice as fast, half the price” slogan it chose for iPhone 3G. A first lawsuit has been filed against the company over the device’s performance and reliability, and it seeks class-action status.

Class-Action Suit Patch Sadly Absent From iPhone OS 2.0.2 “Bug Fixes”

in News on August 21, 2008 at 8:15 am PT

Apple may soon regret the “twice as fast, half the price” slogan it chose for iPhone 3G. A first lawsuit has been filed against the company over the device’s performance and reliability, and it seeks class-action status.