AllThingsD » synchronization

Apple Helps Devices Get Their Heads in the Cloud

Katherine Boehret — Wed, 12 Oct 2011 01:00:59 +0000

[ See post to watch video ]

Apple devices can be addictive: People buy one tiny iPod, fall in love, and end up with three or four other Apple products. Now if only they could see all their data on all those devices simultaneously.

Starting today, they can.

ICloud is designed to store and replicate documents, music, apps and 1,000 photos on PCs, the iPhone, iPod Touch and iPad. It also syncs contacts, calendars and email so all your machines and devices have the same data and content. It will back up five gigabytes of data, but certain types aren’t counted against that total. The best part: It’s free.

Thanks to iCloud, the iPhone, iPad and iPod Touch all have the same document with no work on the user’s part.

I’ve been testing iCloud’s sync ability between a MacBook Pro, iPhone 4S and iPad 3G. I also accessed and added content using iCloud.com. At first, I ran into a few hiccups with syncing photos, but an Apple spokesman explained that the company’s servers were occasionally down while they were being prepared for Wednesday’s iCloud launch. After that, iCloud worked without a hitch—well enough that I stopped thinking about which device held what since they were all updated with the same content.

Over the weekend, I imported 300 photos my parents took on a recent trip to Italy, forgetting that my computer was set up with iCloud. When I picked up my iPhone later, the Grand Canal in Venice and the Duomo in Florence were staring back at me in Photos. Same with my iPad.

On the downside, iCloud doesn’t automatically sync videos to other devices. In WiFi, it won’t sync edited photos if edits are made on a device after its camera app is closed. (This includes removing red eye, cropping and auto-enhancing images.) And document sharing on iCloud is focused on sharing with oneself, not with other people, unlike the document-sharing solutions from Google and Microsoft.

I found iCloud’s most useful feature to be Photo Stream, which automatically sends images captured by an iPhone, iPad and iPod Touch up to iCloud and replicates them on all other iCloud devices, one by one. Watching these photos pop onto the screen of my computer, iPad or iPhone was nothing short of delightful.

Photos are pushed via iCloud to the Mac and PC in their full resolution and sent to the iPad, iPod Touch or iPhone in a resolution that’s optimized for those displays.

Photo Stream sends images captured by mobile devices, such as the iPhone and iPad, up to iCloud and replicates them on all other iCloud devices.

By default, any images imported to a PC or Mac are automatically sent into Photo Stream, though this setting can be turned off. Devices need only be powered on and in WiFi to receive images from Photo Stream.

Each photo remains in Photo Stream for 30 days, and only the last 1,000 are saved there. Photos moved into albums on devices will be kept permanently, while Macs and Windows PCs have no photo limit because of their larger storage capacities.

A WiFi network is also required for Backup in iCloud, which backs up purchased music, TV shows, apps, books, device settings, app data, messages, ringtones and images in Photo Stream. Only documents and email count against a person’s five gigabytes of free iCloud storage.

Higher storage capacities are available for an annual fee: $20 for 10 gigabytes, $40 for 20 gigabytes or $100 for 50 gigabytes.

Not Just Photos

Documents can be synced to all devices through iCloud using iWork apps. These include Pages, Keynote and Numbers, and each costs $10 in the App Store. I tested this with ease, creating documents—like a flyer I made using a photo of a church that I took with my iPhone camera—that synced with my iPad and vice versa. Changes to documents appeared the same across all devices and at icloud.com almost instantly.

To get an iCloud account, you’ll need either a Mac that’s running OS X Lion, Apple’s latest operating system, or a mobile device with iOS 5.

Starting Wednesday, when users can install the newest software on one of these machines, they will be prompted to set up iCloud. Once you have this account, iCloud will work with a Windows PC running Vista or Windows 7; instructions explain how to set up and use iCloud on Macs or Windows PCs. ICloud is also accessible via Web browser at icloud.com.

If you have an account with Apple’s MobileMe email and storage service, the company will offer to integrate it with your iCloud account. (MobileMe will be discontinued after June.) If you don’t have a MobileMe account, on-screen prompts will walk you through setting up a free me.com email address from any iOS device or computer. I did this in seconds using my MacBook, and noticed that my Mail and Notes were immediately replicated on all devices through iCloud.

Match That Tune

ITunes Match, an important piece of iCloud, wasn’t available for testing yet. To make sure your music library has a high-quality recording of each song, iTunes Match will scan your library for anything not purchased from Apple and then give you access to the high-quality iTunes track in the cloud and on all other devices. Match will be available at the end of this month for $25 a year and will work with up to 25,000 tracks.

Another interesting feature that wasn’t available for testing was Find My Friends, a free app that works with iCloud and is Apple’s answer to Foursquare. It will let iPhone, iPad and iPod Touch users find another user’s location—in list or map view—as long as they accept an invitation. Temporary location sharing will be possible with this app, enabling sharing with a specific number of people for a specific amount of time. This might come in handy during a family vacation or at a day-long music festival with friends.

RELATED POSTS:

The iPhone Finds Its Voice

Apple Helps Devices Get Their Heads in the Cloud

New Apple Software Adds Features to Older Phones

Full Apple Coverage »

Email Katie at katie.boehret@wsj.com.

RealNetworks' Unifi Cloud Sync Service Lives -- In Germany

Ina Fried — Wed, 29 Jun 2011 16:40:22 +0000

Remember Unifi, the RealNetworks service designed to do many of the same things as Apple’s iCloud — automatically back up photos and send music to any device?

It’s okay, you are probably not alone, but RealNetworks has not given up on its cloud ambitions. The Seattle company said Wednesday that the service is debuting now for Vodaphone customers in Germany and should come to the U.S. this fall.

Though clearly overshadowed by Apple’s iCloud, and to some extent by cloud services from Google and Amazon, RealNetworks said the promise of its service is the fact that it works on many different types of devices. The service is designed to allow users to do things such as play their iTunes library on their Android phone or share photos to Facebook.

“Customers want to be able to easily find and enjoy the media they own, no matter where it resides,” Interim CEO Mike Lunsford said in a statement. “With Unifi, they have the freedom to choose the phones, computers, tablets, services and platforms that best meet their changing needs -– and still have access to all of the media they love.”

RealNetworks demonstrated the technology at our D: Dive Into Mobile conference in December.

[ See post to watch video ]

Password Manager LastPass Acquires Xmarks

Kara Swisher — Thu, 02 Dec 2010 10:10:01 +0000

LastPass, a cross-platform password manager, has acquired the social bookmarking and browser synchronization service Xmarks.

The San Francisco-based Xmarks has been in the midst of some tumult of late, as it closed down in September and then quickly opened back up again in an effort to keep its service running for a large group of active users.

That happened after user outcry, spurring the company to try to stay afloat.

SInce then, Xmarks has been trying to land itself safely.

The start-up had multiple offers to keep the operation running, as well as pledges from almost 30,000 fans willing to pay $10 to $20 a year for a new “freemium” business model.

Enter LastPass, based in Vienna, Va., whose CEO Joe Siegrist said in an interview that he wanted to help keep the service operating.

“They had a large dedicated audience, but their free offering and advertising model was not working,” he said. “We really want to figure something out that could keep it going.”

Siegrist said LastPass offered a robust free service, but relied on a small group of users who pay to upgrade to a premium offering.

The browser add-on for cross-platform synchronization operates in the cloud.

And that is going to be the fate of Xmarks–which had been called Foxmarks initially.

It had been seed-funded in 2006 by well-known entrepreneur Mitch Kapor and also got an additional investment from First Round Capital.

Xmarks garnered another $5 million in funding from Redpoint Ventures in 2008,

That year, it also hired Silicon Valley entrepreneur James Joaquin as CEO, whose job it was to carve out a business with Xmarks’ assets, including using its mass of data.

Xmarks had certainly been growing its user base and bookmarked Web addresses strongly, via a browser widget that recorded bookmarking information.

Earlier this year, it tried out an advertising product called SearchBoost, which gave advertisers additional analytics about their ads, as well as organic search results.

But all that ultimately did not translate into a viable business for Xmarks.

“We think this will make a great ending and beginning for Xmarks,” said Joaquin.

Both Xmarks and LastPass declined to provide financial details of the transaction.

Here is the blog post by LastPass and Xmarks about the integration:

Today we’re excited to announce that Xmarks has been acquired by LastPass, makers of a leading cross-platform password manager. It’s a great opportunity that ensures the survival of Xmarks as the same service that you know and love.

In the last few years, we’ve attracted over 4.5 million users syncing more than 1 billion bookmarks across 5 million computers. Most importantly, we’ve provided a simple solution to help people easily access their bookmarks, wherever and whenever they needed to. We’ve had thousands of users tell us that Xmarks has become an integral part of their browsing experience. You can rest assured that LastPass will continue to build upon the service in the coming months.

We’re also committed to keeping Xmarks free while implementing a viable long-term plan. Xmarks is transitioning to a “freemium” business model, the same model that allowed LastPass to grow into a thriving, profitable business. The browser add-on and the vast majority of what users have enjoyed remains free. Users can then opt to purchase Xmarks Premium for $12 per year, which includes new enhanced features like Android and iPhone mobile phone apps, priority support, and more. The Xmarks and LastPass Premium offerings are also available bundled together at a reduced subscription rate of $20 per year. For those of you who pledged your financial support, you can make good on your pledge today and upgrade.

The restructuring of the Xmarks offerings will accelerate the introduction of new features and service improvements. The two services will continue to require separate downloads and will be administered through two distinct extensions and websites, although there are plans to integrate them in the future.

We believe the acquisition will prove to be a success because of the common mission shared by LastPass and Xmarks. Xmarks complements LastPass’ vision of secure, universal access to the information that gives you entry to your digital life. By joining LastPass, Xmarks will also be able to accelerate the introduction of new features and developments. As the ultimate cross-browser, cross-platform team, Xmarks and LastPass will work together to help more people simplify their digital lives and access their data from anywhere, at any time.

We’re excited to join forces with LastPass and be a part of a team that will continue to provide the best data-syncing tools out there! We hope you will support both of these great services through your business and your Premium subscription. For more information, please see the FAQs.

The Xmarks & LastPass Teams

Xmarks May Not Exit After All

Voices — Fri, 08 Oct 2010 15:23:35 +0000

Looks like Xmarks, the popular cross-browser, cross-platform bookmark synchronization service, will be saved from extinction. The company, which announced late last month that it was folding the free service for lack of a viable business model, now says it has “multiple offers” to keep the operation running, as well as pledges from almost 30,000 fans willing to pay $10 to $20 a year. Next steps: Settling on a buyer and a freemium model.

Motorola Sues Apple Over…Everything

Peter Kafka — Wed, 06 Oct 2010 18:12:17 +0000

Motorola has filed a patent complaint against Apple that covers…a lot.

In Motorola’s (MOT) words, the 18 patents in question concern “key technology areas found on many of Apple’s core products and associated services, including MobileMe and the App Store. The Motorola patents include wireless communication technologies, such as WCDMA (3G), GPRS, 802.11 and antenna design, and key smartphone technologies including wireless email, proximity sensing, software application management, location-based services and multi-device synchronization.”

They don’t seem to be upset about Ping, though.

We’ve asked Apple (AAPL) for a response. Here’s Motorola’s release:

LIBERTYVILLE, Ill., Oct. 6 /PRNewswire-FirstCall/ — Motorola, Inc. (NYSE: MOT) today announced that it’s subsidiary, Motorola Mobility, Inc., has filed a complaint with the U.S. International Trade Commission (ITC) alleging that Apple’s iPhone, iPad, iTouch and certain Mac computers infringe Motorola patents. Motorola Mobility also filed patent infringement complaints against Apple (Nasdaq: AAPL) in the Northern District of Illinois and the Southern District of Florida.

Overall, Motorola Mobility’s three complaints include 18 patents, which relate to early-stage innovations developed by Motorola in key technology areas found on many of Apple’s core products and associated services, including MobileMe and the App Store. The Motorola patents include wireless communication technologies, such as WCDMA (3G), GPRS, 802.11 and antenna design, and key smartphone technologies including wireless email, proximity sensing, software application management, location-based services and multi-device synchronization.

Motorola Mobility has requested that the ITC commence an investigation into Apple’s use of Motorola’s patents and, among other things, issue an Exclusion Order barring Apple’s importation of infringing products, prohibiting further sales of infringing products that have already been imported, and halting the marketing, advertising, demonstration and warehousing of inventory for distribution and use of such imported products in the United States. In the District Court actions, Motorola Mobility has requested that Apple cease using Motorola’s patented technology and provide compensation for Apple’s past infringement.

Kirk Dailey, corporate vice president of intellectual property at Motorola Mobility, said, “Motorola has innovated and patented throughout every cycle of the telecommunications industry evolution, from Motorola’s invention of the cell phone to its development of premier smartphone products. We have extensively licensed our industry-leading intellectual property portfolio, consisting of tens of thousands of patents in the U.S. and worldwide. After Apple’s late entry into the telecommunications market, we engaged in lengthy negotiations, but Apple has refused to take a license. We had no choice but to file these complaints to halt Apple’s continued infringement. Motorola will continue to take all necessary steps to protect its R&D and intellectual property, which are critical to the company’s business.”

ZumoDrive Service Is a Silver Lining In 'Cloud' Storage

By Walter S. Mossberg — Thu, 03 Dec 2009 02:15:28 +0000

As people acquire multiple digital devices, including tiny netbooks and super-smart phones, it becomes harder to coordinate all their documents, music and photos so they have access to them from whichever device they’re using at the moment.

People resort to all sorts of time-consuming methods for doing this. Some email the items to themselves. Others copy them to USB thumb drives and manually transfer them to each machine. Still others use Internet-based, or “cloud,” storage, uploading all their photos to a service like Flickr or Facebook, or using Web-based productivity programs like Google Docs (GOOG). And some use Web-based backup, storage or synchronization services.

Each of these methods, even the cloud-based ones, has limitations and frustrations. Some are complicated, or work only with certain kinds of files. Others work only when you have a Web connection, or don’t replicate your preferred folder structure. Still, others work OK with standard files and folders, but have trouble with specially arranged content, such as music that is organized in a jukebox program.

I’ve been testing a cloud-based service that attempts to solve these problems. It is called ZumoDrive, and it comes from a small company called Zecter Inc. A new version is due out this week that aims to add some capability and make the task simpler.

ZumoDrive mimics a standard physical hard disk, which can contain numerous folders and files. It works on Windows, Macintosh or Linux computers, and also comes in a more limited version for the Apple iPhone. It presents itself as a standard hard-disk icon on all your computers. But it’s actually a single, identical virtual hard disk that lives on the company’s servers, not on the computers themselves. The files it contains are rapidly streamed down to your machines when you need them.

I tested the service on a desktop Windows PC, a netbook, two Mac laptops and an iPhone. I generally liked ZumoDrive and found it easy to use, and pretty fast. But I ran into a few glitches, and it can be pricey. The new version will offer 2 gigabytes of storage free, but will cost a monthly or annual fee for more storage, ranging from $30 a year for 10 gigabytes to $800 a year for 500 gigabytes.

Also, like all cloud-based storage, ZumoDrive isn’t fully accessible when you’re offline. It caches, or automatically downloads, some recently used files, making them available offline. But you may want to open a document or play a song that is available only when you are online.

There have been online storage services for years, including some that could appear as desktop icons. In particular, ZumoDrive competes with somewhat similar services such as SugarSync and DropBox. But it’s different.

Unlike DropBox, it doesn’t require you to remember to place files in a single, special folder. You can link your existing folders to the ZumoDrive. And, unlike SugarSync, it doesn’t copy all your shared files to the hard disks of all your computers. It keeps the files in the cloud.

Compared with SugarSync, which I also like, ZumoDrive uses much less of your hard disk space, and does a better job with iTunes libraries. But SugarSync doesn’t require you to be online to use the files it synchronizes, though it also keeps a backup copy that you can access from the Web.

You don’t need to learn any special techniques to use ZumoDrive. Your computer sees the ZumoDrive as if it were a physical hard disk, so you can add and delete files to it in the normal ways. A program like Microsoft Word (MSFT) also sees it as a normal disk, and can open files from, or save them to, a ZumoDrive without a second thought.

And, because a ZumoDrive can be large without taking up much space on your local drive, it is especially nice for netbooks, which may offer relatively little storage. It also allows you to share folders with others, and encrypts the data you store on it, for security.

To use ZumoDrive, you first upload all your key stuff from your main computer. Then, once you install the small ZumoDrive program on your other devices, all those file names show up on your screen and can be fetched from the cloud when you like. You can add files and folders from the other computers as well. And you can also access your files via a Web site or an iPhone.

You can link folders on your computers to identical folders on your ZumoDrive, and they will stay in sync, so you can keep using the folder structure you’re used to, and it will be up-to-date on the ZumoDrive.

ZumoDrive understands how to handle and centralize your iTunes music library. In my tests, I uploaded an iTunes library of about 900 songs from a Mac at my home, and was able to play the songs on a Windows XP netbook that had no music stored locally.

I ran into some glitches and limitations, all of which the company says it is fixing. For instance, at first my netbook didn’t fetch all the iTunes songs.

But, all in all, ZumoDrive is a harbinger of the new world of cloud computing, and it is worth a look.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Palm Ignores USB Group's Warning, Restores iTunes Sync

John Paczkowski — Sat, 03 Oct 2009 16:45:54 +0000

Oh, it’s really on now. This morning Palm announced webOS 1.2.1 another point release to its new webOS platform that restores media synchronization with the latest version, 9.0.1, of iTunes. Moreover, the company has gone the extra step of extending that synchronization feature to photos. This despite Apple’s repeated efforts to disable that feature and warnings from the USB Implementers Forum that Palm is potentially violating its USB-IF Membership Agreement by disguising its Pre handset as an Apple device.

From Palm’s webOS 1.2.1 version information:

Feature changes to existing applications
System

Resolves an issue preventing media sync from working with latest version of iTunes (9.0.1).

Media sync now synchronizes photo albums, maintaining the album structure in the Photos app.

How did Palm (PALM) do this? By once again making the Pre masquerade as an Apple (AAPL) device. Plug your Pre into your computer and set it to Media Sync and it identifies itself like this:

USB Product ID: 0×1209
USB Vendor ID: 0x05ac (Apple, Inc)
Manufacturer: Apple Inc.

A brazen move, considering the USB-IF specifically warned Palm against doing exactly this in its Sept. 22 letter to the company:

I attach for your information the USB-IF’s adopted and published policy regarding Vendor Identification Numbers (VIDs). Under the Policy, Palm may only use the single Vendor ID issued to Palm for Palm’s usage. Usage of any other company’s Vendor ID is specifically precluded. Palm’s expressed intent to use Apple’s VID appears to violate the attached policy.

Please clarify Palm’s intent and respond to this potential violation within seven days.

Now that Palm has “clarified its intent” with regard to this potential violation, I wonder how Apple and the USB-IF will respond. Do they have any recourse? The USB-IF could revoke Palm’s membership in the group, but what would that accomplish? Very little, as far as I can tell. Certainly, it wouldn’t prevent Palm from continuing to update its devices to synch with iTunes.

Reached for comment, Palm declined to offer one. Apple and the USB-IF have not yet responded to my requests. If and when they do, I’ll update here.

UPDATE: Looks like this cat and mouse game is going to go another round. This just in from Apple: “As we’ve said before, newer versions of Apple’s iTunes software may no longer provide syncing functionality with unsupported digital media players.” Presumably, iTunes 9.0.2 will disable Palm’s latest fix.

Palm Ignores USB Group's Warning, Restores iTunes Sync

John Paczkowski — Sat, 03 Oct 2009 16:45:54 +0000

From Palm’s webOS 1.2.1 version information:

Feature changes to existing applications
System

Resolves an issue preventing media sync from working with latest version of iTunes (9.0.1).

Media sync now synchronizes photo albums, maintaining the album structure in the Photos app.

How did Palm (PALM) do this? By once again making the Pre masquerade as an Apple (AAPL) device. Plug your Pre into your computer and set it to Media Sync and it identifies itself like this:

USB Product ID: 0×1209
USB Vendor ID: 0x05ac (Apple, Inc)
Manufacturer: Apple Inc.

A brazen move, considering the USB-IF specifically warned Palm against doing exactly this in its Sept. 22 letter to the company:

I attach for your information the USB-IF’s adopted and published policy regarding Vendor Identification Numbers (VIDs). Under the Policy, Palm may only use the single Vendor ID issued to Palm for Palm’s usage. Usage of any other company’s Vendor ID is specifically precluded. Palm’s expressed intent to use Apple’s VID appears to violate the attached policy.

Please clarify Palm’s intent and respond to this potential violation within seven days.

Reached for comment, Palm declined to offer one. Apple and the USB-IF have not yet responded to my requests. If and when they do, I’ll update here.

Orange You Glad the iPhone’s Coming to Vodafone?

John Paczkowski — Tue, 29 Sep 2009 18:00:33 +0000

[ See post to watch video ]

Palm Throws in the Towel on iTunes Synch

John Paczkowski — Tue, 29 Sep 2009 15:01:05 +0000

Palm has begun rolling out webOS 1.2.0, a minor point release to its new flagship operating system, which boasts some 70 improvements, among them support for e-commerce in the App Catalog, improved copy/paste, support for over-the-air-purchases from Amazon (AMZN) MP3 and the ability to download files from the Web browser.

Notably absent from this update, however, is the reenabling of iTunes synchronization, which Apple (AAPL) spannered when it released iTunes 9.0 earlier this month. Seems that Palm (PALM) was either unable to develop a way to restore this feature or has thought better of doing so after the USB Implementers Forum took issue with the manner in which it was doing it.

Apple's iTunes 9 Makes it Easier to Share, Organize

Walter S. Mossberg — Thu, 17 Sep 2009 01:04:03 +0000

Apple’s iTunes program is one of the most popular software products in the world. The company says hundreds of millions of copies of iTunes have been downloaded, far exceeding the 220 million iPod music players it has sold. That’s because many people use iTunes to organize, play and buy music and videos on their computers, or to burn music CDs, even if they don’t own iPods or iPhones. Ironically, the vast majority of iTunes copies are on Windows PCs, not Apple’s own Macintosh computers, because Windows machines are much more numerous.

[ See post to watch video ]

Last week, Apple released its ninth major version of iTunes — which first came out in January, 2001, before the iPod even existed — and I’ve been testing it. This release is the biggest overhaul of the familiar program in recent years, with improvements in the look and functionality of each of the software’s three main portions: the media jukebox, the built-in store and the synchronization features that move media and applications to and from iPods and iPhones.

In my tests, performed on multiple Windows PCs and Macs, iTunes 9 worked as advertised, and I found it to be less cluttered, more intelligent and easier to use than the prior version. It synced music and videos properly for me using both an iPod Nano and an iPhone. It’s available as a free download at apple.com/itunes.

To me, the two biggest new features in iTunes 9 are something called Home Sharing and a new, easier way to organize the apps on an iPhone or iPod Touch.

For years, iTunes users have been able to wirelessly stream music from nearby computers running iTunes whose owners chose to share their music. But Home Sharing takes this one step further, allowing users to actually copy the song files from one computer to another.

Right inside iTunes, you can simply peer into the shared library on another computer set up to allow this, and then select the song you want and drag it into your own library. It doesn’t delete the original from the other computer.

In my tests, this worked perfectly with music, as well as TV shows, movies and audiobooks, and it worked between any combination of my PCs and Macs. You can even configure Home Sharing to automatically transfer to your library new media purchased on another shared computer.

But Home Sharing has limitations. It only works with a maximum of five computers. These computers must be on the same local network, not connected over the Internet. And they must be the same computers authorized to play copy-protected media you buy from Apple.

With 75,000 apps available for the iPhone and iPod Touch, it has been easy to download so many that your device becomes cluttered, with numerous icons scattered among numerous screens in a manner that isn’t optimal. There’s a way to move them around, or delete them, right on the device, but it’s clumsy, partly because you can’t see all the screens at once, and partly because it’s difficult to move an icon from a location on one screen to another location several screens away.

The new iTunes lets you organize your iPhone's screen right on your computer

Now, in the new iTunes 9, when you plug in your device, the software displays an exact visual representation of your iPhone or Touch screens right on your computer, and allows you to rearrange them with your mouse. When you disconnect, the new arrangement is retained on the phone. It worked fine for me.

In iTunes 9, you also can create up to 12 automated “Genius Mixes” from your personal music library — essentially personal radio stations consisting of songs iTunes considers to be related, that play on and on. I enjoyed this feature, and found it generally made good choices.

There are also a number of small visual improvements throughout the program. In the jukebox, for instance, you can now locate all songs by a particular artist using a Column Browser — an optional left-hand column that lists the artists.

In the store, categories like music, movies and TV shows are now arrayed across the top, with drop-down menus for genres. The store also is generally better organized, with richer graphics, more white space and easier navigation.

A small touch of social networking, not exactly Apple’s historic strength, has been added to iTunes. From inside the store, you can post a link to a favorite title to either Facebook or Twitter, though this of course serves Apple by encouraging others to buy the title.

You can now buy special albums, called “iTunes LPs,” that attempt to replicate the experience of old vinyl albums by including lots of extra material. For instance, for one such title by the Doors, iTunes delivered to me liner notes, digital scans of old posters and set lists, plus photos and video interviews. Another, called Mayhem, by the singer/actor Tyrese Gibson, includes just one song, but also a vivid digital comic book with voiced dialogue.

However, these iTunes LPs take up a lot of space on your hard disk — about half a gigabyte each for the ones I tried.

Overall, iTunes 9 is a nice improvement on a much-used program.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Keeping Files In Sync

Walter S. Mossberg — Wed, 09 Sep 2009 22:02:02 +0000

My wife and I each use a different Windows laptop, so we end up having documents scattered between them. We back up data using a wired external hard drive, not knowing what has been saved where. Is there a solution that can allow file sharing and keep my files, my wife’s files, and the backup files synced up?

There are networked hard drives from several manufacturers that can back up both laptops wirelessly and allow sharing. One I reviewed recently is the My Book World Edition from Western Digital. Another approach would be to use a Web-based synchronization service. My favorite of these is called SugarSync, from a company called Sharpcast.

SugarSync can automatically, and almost instantly, synchronize files in folders you select among multiple computers, while also backing them up to a password-protected Web account. SugarSync starts at $5 a month or $50 a year for 30 gigabytes of files, and goes up in price based on the amount you use. The company offers a free two-gigabyte account and a free trial of larger accounts for 30 days. More information is at sharpcast.com.

I have been a Windows user for may years but have wanted to change to Mac. Yet every article I read says that Quicken, which I depend upon heavily, will not run—at least reliably—on a Mac, even with the Windows-compatible software. Is this true?

The native Quicken version for the Mac is a less capable program than the Windows version, and doesn’t use the same file format, which makes importing Windows Quicken files a tedious and imperfect process for many users. Intuit, the maker of Quicken, is promising a new, much better native Mac version early next year that it claims will solve these problems, but I haven’t tested it, so I can’t verify that pledge.

However, in tests I have run periodically, Quicken for Windows ran just fine on a Mac equipped to run Windows and Windows programs. This was true when I used either Parallels or Fusion, which allow you to run Windows programs on a Mac simultaneously with Mac programs; or when I used Boot Camp, which converts the Mac into a full-fledged Windows machine, with Apple’s operating system turned off.

I plan to get a new computer after Windows 7 is released in October, to replace my old Compaq running Windows XP. Will I have difficulty moving my files to the new one?

You shouldn’t have much difficulty with your personal data files. Microsoft is building in an Easy Transfer program to move personal files to a new Windows 7 PC. But the Microsoft program won’t move over your programs. You will have to reinstall all your programs, which means finding your installation disks or installer files and re-installing all the updates from that have occurred over the years. A company called LapLink is promising to sell software it says will automate the entire process, including moving programs, to spare you this re-installation burden. But it isn’t out yet, and I haven’t tested it with Windows 7.

You can find Mossberg’s Mailbox and my other columns at the All Things Digital Web site, http://walt.allthingsd.com.

Apple "Fixes" Pre-iTunes Sync

John Paczkowski — Wed, 15 Jul 2009 19:25:19 +0000

Apple rolled out iTunes 8.2.1, a minor point release of its popular media software that provides “a number of important bug fixes and addresses an issue with verification of Apple devices.”

And devices masquerading as them.

Like the Palm (PALM) Pre. Because among this release’s “fixes” is one that prevents the Palm Pre from syncing with iTunes. Seems Apple (AAPL) has made good on the threat it made last month when the company warned that it does not support iTunes integration with third-party digital media players.

“Apple designs the hardware and software to provide seamless integration of the iPhone and iPod with iTunes, the iTunes Store, and tens of thousands of apps on the App Store,” the company said at the time. “Apple is aware that some third-parties claim that their digital media players are able to sync with Apple software. However, Apple does not provide support for, or test for compatibility with, non-Apple digital media players.”

And that is clearly the case with iTunes 8.2.1 which, as Apple spokesperson Nat Kerris explained to me, “disables devices falsely pretending to be iPods, including the Palm Pre. As we’ve said before, newer versions of Apple’s iTunes software may no longer provide syncing functionality with unsupported digital media players.”

And what does Palm think of all this? Is the Pre maker gearing up for a cat-and-mouse game with Cupertino? Who knows? At this point, the company is recommending that Pre users who want to preserve the syncing feature stick with an earlier version of iTunes. “Palm’s media sync works with iTunes 8.2. If Apple chooses to disable media sync in iTunes, it will be a direct blow to their users who will be deprived of a seamless synchronization experience,” said spokesperson Lynn Fox. “However, people will have options. They can stay with the iTunes version that works to sync their music on their Pre, they can transfer the music via USB, and there are other third-party applications we can consider.”

Below: Video of Elevation Partners Managing Director Roger McNamee and Palm Chairman and CEO Jon Rubinstein showing off the Pre at our D7 conference in late May.

[ See post to watch video ]

Apple "Fixes" Pre-iTunes Sync

John Paczkowski — Wed, 15 Jul 2009 19:25:19 +0000

Apple rolled out iTunes 8.2.1, a minor point release of its popular media software that provides “a number of important bug fixes and addresses an issue with verification of Apple devices.”

And devices masquerading as them.

Below: Video of Elevation Partners Managing Director Roger McNamee and Palm Chairman and CEO Jon Rubinstein showing off the Pre at our D7 conference in late May.

[ See post to watch video ]

D7 Tech Demo: Fullpower

John Paczkowski — Wed, 27 May 2009 16:05:51 +0000

Philippe Kahn’s history of entrepreneurship is nearly as old as the PC itself. He developed software for the Micral N, one of the earliest commercial personal computers, back in 1973. As CEO of Borland Software (BORL), he touted himself the “barbarian” of the software industry and embraced that identity by holding one of the first press conferences for his company in a McDonald’s (MCD) in Las Vegas during Comdex. Ousted from Borland in 1995, Kahn went on to found wireless synchronization outfit Starfish Software, which he sold to Motorola (MOT). He followed that up with LightSurf Technologies, a picture-messaging company acquired by Verisign (VRSN) in 2005. Today Philippe Kahn is at D7 as CEO of Fullpower, a company developing accelerometer-based hardware and software.

Session Highlights

[ See post to watch video ]

Live Blog

Walt and Kara welcome Kahn to the stage.
Fullpower, says Kahn, has developed the MotionX Recognition Engine, a technology intended to do for motion and gesture what speech recognition did for speech. “We’ve created a system that studies how you move, as opposed to reacting to it.”
The first demo involves a headset with onboard motion sensing, the MotionX-Headset. “Basically what we’ve done is build a motion-sensing headset,” says Kahn. The headset will differentiate between the sources of motion of its user–if the user is walking or running for example.
Kahn calls a colleague wearing the headset onstage. The colleague demonstrates how calls can be answered by tapping the headset, without using any buttons. Then the colleague begins walking and running around the stage — the technology is able to differentiate between actual user taps and all the other motion.
The device also notices whether its user is walking or running, using the MotionX Recognition Engine and accelerometer to obtain an accurate measurement of distance and speed traveled. The headset tracks the user’s speed and distance, and the user can tap it for spoken updates about his or her progress. The headset automatically turns off when set down, thus saving power, and turns back on when the user picks it up again. Kahn: The same technology used in the headset can be embedded in phones and other devices.
Moving on to the next demo, MotionX-Imaging, the technology demonstrated was full image stabilization using the MotionX Recognition engine and an accelerometer. These were built in to the smartphone. In order to demonstrate this for presentations, every time a picture is taken, the MotionX image stabilization is either applied (“stabilized”) or not applied (“unstabilized”) at random. The pictures are then sorted so you can compare all the regular pictures with the stabilized ones and see the benefit of the technology.

Lost Cellphone? Your Carrier Has Your Backup

Katherine Boehret — Wed, 25 Feb 2009 04:22:02 +0000

By the time you’ve left your cellphone in a taxi or dropped it into a pot of soup, it’s too late. All those phone numbers you had at your finger tips — your best friend, your boss, your mom — are gone. (Well, maybe you’ll remember Mom’s.)

Some companies have tried to soothe backup concerns with gadgets like the $50 Backup-Pal from Advanced Wireless Solutions LLC, or wireless services like Skydeck. But for many for people, it’s just as easy to ignore the risk.

[ See post to watch video ]

Cellphone carriers caught on to this problem, and all of them now offer solutions that make it a cinch for you to automatically back up your cellphone contacts. It doesn’t hurt these companies to know that if your contacts are saved with one of them, you might be deterred from switching to another. Indeed, whenever a customer replaces his or her cellphone with one from the same carrier, a backed-up address book can be wirelessly loaded onto it in minutes.

But the details on how each carrier handles or transfers contacts can be a little dicey. This week I spoke to Verizon Wireless (VZ), T-Mobile, AT&T (T) and Sprint (S) to get the lowdown on how these cellphone backup services work. Is a phone’s address book backed up free of charge, or do users pay a monthly fee? Can people access and edit their stored contacts, and can they transfer these contacts to new cellphones or different carriers, entirely? Will carriers charge users to move contacts to a new phone? How often is the cellphone’s address book synchronized, and can someone specifically set what time this occurs? The responses yielded some interesting information that customers may not know.

Each carrier has a different name for its service, though they all do roughly the same thing: wirelessly tap into the phone’s address book on a regularly set schedule to back up its contents. This backed-up data can be accessed online via each carrier’s Web site, and there, content can be typed in at a PC and pushed to the phone, a much easier option than using numeric keypads to enter names.

Verizon uses Backup Assistant, a free service as long as users are registered online at My Verizon (MyVerizon.com); otherwise it costs $1.99 a month. T-Mobile’s service (my.t-mobile.com) is also free, and works on the majority of phones currently sold by the company, but not all older models. Its service was originally called T-Mobile Address Book, but is now called Mobile Backup, the same name used by AT&T for its service (mobilebackup.att.com).

AT&T charges customers $2 a month for backup. Sprint’s backup offering (sprint.com/services) is a bit more confusing in that it has three types of service depending on your phone type: Wireless Backup is the name of its $2 monthly service that applies to a majority of the carrier’s phones; for six of its newest phones, Sprint Mobile Sync, a free service, will work; for Nextel phones, MyNextel Address Book is available, and it costs $5 a month.

Wireless synchronization occurs according to a set schedule that users can determine. Verizon backs up data daily and lets people choose between the morning, afternoon, evening or late night. AT&T lets its customers set Mobile Backup to work daily or once a week, and they can set the specific syncing time down to the minute. T-Mobile’s Mobile Backup and Sprint’s three backup services work automatically: Every time a phone’s address book changes, a sync is initiated.

These syncs occur unobtrusively, and don’t require any action on the part of the user after the initial setup, nor do syncs incur any extra fees like text-messaging charges.

However, if you’re planning to switch from one carrier to another and you’d like to take your contacts with you, these carriers — unsurprisingly — don’t make it easy. Verizon suggests printing out contacts prior to disconnecting your line with them. T-Mobile says its service is exclusive to its users and doesn’t give people a way to export their data. Sprint allows users of Sprint Mobile Sync and MyNextel Address Book to export their contacts into a common type of format called a .CSV data file, which allows the data to be imported into an application like Microsoft Outlook. AT&T doesn’t currently allow exporting of contacts, but says it will enable exports to .CSV sometime this summer.

All carriers will help you synchronize your old phone’s saved address book onto a new phone — as long as you’re buying the new phone from them and your old phone was from the same carrier. Verizon will help you with this free if you use Backup Assistant; if not, they’ll charge $10 to move your contacts over from an old phone. T-Mobile and AT&T say they will move a customer’s contacts from one phone to another for free, even using older phones that weren’t originally synced to Mobile Backup. Sprint says it supports migration between phones using Wireless Backup and Sprint Mobile Sync at no additional cost.

So instead of keeping your fingers crossed that you never lose your cellphone and all the numbers stored on it, talk to your carrier about what it offers in the way of backup services. You might be pleasantly surprised to learn about a free or low-cost service that works automatically and will pay you back in spades should you need to replace your cellphone. But, if you want to make your data portable across carriers, you may be out of luck.

Edited By Walter S. Mossberg

Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://walt.allthingsd.com

Google Answers the iPhone

Walter S. Mossberg — Thu, 16 Oct 2008 04:02:04 +0000

In the exciting new category of modern hand-held computers — devices that fit in your pocket but are used more like a laptop than a traditional phone — there has so far been only one serious option. But that will all change on Oct. 22, when T-Mobile and Google bring out the G1, the first hand-held computer that’s in the same class as Apple’s iPhone.

[ See post to watch video ]

I have been testing the G1 extensively, in multiple cities and in multiple scenarios. In general, I like it and consider it a worthy competitor to the iPhone. Both devices run on fast 3G phone networks and include Wi-Fi. Both have smart-touch interfaces and robust Web browsers. Both have the ability to easily download third-party apps, or programs.

But the two devices have different strengths and weaknesses, and are likely to attract different types of users.

If you’ve been lusting after the iPhone’s functionality, but didn’t like its virtual keyboard or its user interface or its U.S. carrier, AT&T, the G1 may be just the ticket for you. But it does have some significant downsides.

By far, the G1′s biggest differentiator is that it has a physical keyboard, which is revealed by sliding open the screen. The keyboard proved only fair in my tests, with keys that are too flat and that can be hard to see in bright light, and with a bulge in the body on the right side that you have to reach over to type. But, for the many people who can’t stomach typing on glass, the G1 keyboard will be a welcome sight. It’s complemented by a BlackBerry-like trackball for navigation.

The G1 has a smart-touch screen like its iPhone rival, for Web browsing and downloading programs. But it has a physical keyboard for conventional typing.

The G1 has a removable battery and uses removable, expandable memory cards. And it’s even a bit cheaper than its Apple (AAPL) rival: $179 versus $199. Its data plan also costs less — $25 a month versus $30 — and includes 400 free text messages, which cost extra on the iPhone. There’s also a $35 plan that includes unlimited text messages. And both plans include free use of T-Mobile’s Wi-Fi hotspots.

The G1 has a slick, clever touch interface to go along with its keyboard, and it includes a powerful new operating system. The operating system, called Android, was built by Google (GOOG). It is slated to appear on other phones over time, though it likely will look different on other devices because it is fully open to modification by other companies.

On the G1, the touch interface is fast and smooth. Programs appear when you drag up a tab at the bottom of the screen, and notifications of new messages can be read by simply dragging down the top bar of the screen.

You get much more flexibility in organizing your desktop than on the iPhone. In addition to placing icons for programs there, you can add individual contacts, music playlists, folders, Web pages and more. You just press on the screen for a longer-than-usual time, and a list of items you can add appears. It also has a higher-resolution camera than the iPhone, but like the Apple phone, it can’t shoot video.

It’s also much easier to place a phone call on the G1 than on the iPhone. You can just start typing a contact name or phone number while on the home screen, sparing you the need to enter the phone or contacts program. And there’s a virtual phone keypad that allows you to avoid opening the physical keyboard just to dial a number. It’s also much easier to jump to the top and bottom of long lists.

The G1′s Web browser, built on the same technology as the iPhone’s, worked well at rendering scores of common sites in my tests. You can either pan around pages with your finger, or choose to view the whole page at once and zero-in on a section by moving a small rectangle around.

This first Android phone, which was largely designed by Google and built by Taiwan-based HTC, also includes some key features Apple omitted. These include a limited ability to copy and paste text, and the ability to send photos directly to other phones without relying on email, a common phone feature called MMS, or Multimedia Messaging Service. And, unlike AT&T (T), T-Mobile (DT) will even allow users to legally unlock the phone after 90 days and start using it on another carrier, provided you pay a hefty early-termination fee.

In my battery tests, the G1 lasted through the day, but I had to charge it every night. That’s better than the initial battery life on the current iPhone, though in fairness, Apple has improved the iPhone’s battery life through software updates, and I found them to be about the same for mixed use.

In my talk-time test, the G1 got just under its claimed five hours, about 19 minutes better than the iPhone.

There are two email programs: one for Google’s Gmail, another for all other email services. There’s an instant-messaging program that works with multiple services. There’s one program for accessing Google’s YouTube service and another for Google Maps. The G1′s Google Maps program even has a feature, coming soon as well to the iPhone, that offers photographic street views of certain locations. But the G1, unlike the iPhone, includes a compass that orients the street views as you walk.

The built-in download store for third-party programs, called Market, worked well in my tests. I was able to quickly download games, productivity programs, and other apps and, unlike Apple, Google says it isn’t blocking any programs.

However, the G1 also has downsides. It’s a chunky brick of a device. While it’s a bit narrower than the iPhone and feels OK in the hand, it’s almost 20% heavier and nearly 30% thicker. It also has a smaller screen and doesn’t accept standard stereo headphones.

The G1 also skimps on memory. It comes with only 1 gigabyte of storage, just one-eighth of what the base iPhone offers. To increase the G1′s memory, you have to lay out more money to buy a larger memory card.

The G1 also limits third-party applications to a paltry 128 megabytes of memory. At one point in my tests, after downloading a bunch of third-party programs, and adding songs and videos, the G1 warned me it was running out of room, a warning I have never seen on my heavily used iPhone.

Another downside for some users: The G1 is tightly tied to Google’s online services. While you can use non-Google email and IM services, the only way you can get contacts and calendar items into the phone is to synchronize with Google’s online calendar and contacts services. In fact, you can’t even use the G1 without a Google user ID and password.

The G1 doesn’t allow the use of Microsoft’s Exchange service for email, contacts or calendar items, or any other company’s over-the-air synchronization for contacts and appointments.

In my tests, synchronizing with Gmail, and with Google’s contacts and calendar applications, was smooth and fast. So, the G1 may be great for dedicated Google users, but not so good for folks who rely on competing calendar and contacts services from, say, Yahoo (YHOO) or Microsoft (MSFT). Future Android phones may not be so tightly tied to Google services, but the G1 is.

It also can’t synchronize any data at all directly with a PC or Mac. For instance, it can’t sync with Microsoft Outlook or Windows Media Player on a PC, with Apple’s iCal or Address Book programs on a Mac, or with iTunes on either Windows or the Mac. It has no PC-based synchronization software of its own, and it offers no way to automatically back up your settings, music, applications, videos or photos, either to a computer or to an online repository, though Google says it plans to add a backup feature.

To get Outlook or iCal data onto the G1, you must install add-on software. To get your songs, videos and photos onto the G1, you must plug the phone, or its memory card, into your computer and manually move the files over.

Overall, I found the G1′s user interface inferior to the iPhone’s. It lacks the iPhone’s ability to flick between multiple pictures and Web pages, or to zoom in and zoom out of a photo or Web page by simply using two fingers to “pinch” or expand the image. It also doesn’t automatically change the orientation of the screen from portrait to landscape simply by turning the phone.

Further, many common controls that are easily visible on the iPhone can be accessed on the G1 only by pressing a menu button or by using keyboard shortcuts you have to memorize. Examples are stopping the loading of a Web page or moving forward to the next Web page.

There’s also no on-screen keyboard even for quick tasks, such as typing Web addresses, so you’re constantly having to turn the phone and open the physical keyboard, which quickly becomes a pain.

The G1 also is a greatly inferior multimedia device when compared with the iPhone. Its music player, while adequate, isn’t as nice as the built-in iPod on the iPhone. And it lacks a video player altogether, though a rudimentary one can be downloaded from the Market. The G1 does come with a program for buying songs from Amazon (AMZN), which worked well in my tests.

And then there’s the network. Despite all the troubles AT&T has experienced with its fast 3G network, which is still being built out, that company has 3G service for the iPhone and other devices in 320 U.S. metro areas. By contrast, T-Mobile offers 3G in just 20 U.S. metro areas. Eight more cities are due to come online by year end, which will still leave T-Mobile’s 3G coverage far behind that of AT&T and Verizon (VZ), which will soon introduce its own iPhone competitor, the BlackBerry Storm.

I did 40 speed tests comparing the G1 and the iPhone to see how fast they could download a Web page over 3G. The tests, conducted in Scottsdale, Ariz., and Washington, D.C., showed the iPhone to be consistently faster, by an average of between 50 and 100 kilobytes per second, even though T-Mobile’s network was carrying much less traffic than AT&T’s.

Overall, the G1 is a very good first effort, and a godsend for people who prefer physical keyboards or T-Mobile but want to be part of the new world of powerful pocket computers.

Find all of Walt Mossberg’s columns and videos online, free, at the All Things Digital Web site, walt.allthingsd.com. Email him at mossberg@wsj.com.

Apple's MobileMe Is Far Too Flawed To Be Reliable

Walter S. Mossberg — Thu, 24 Jul 2008 01:10:02 +0000

People who work for large corporations are used to having their email, contacts and calendar appointments synchronized instantly among their various computers and smart phones. But average consumers haven’t had an easy way to do that. They often waste a lot of time manually synchronizing calendars and contacts, or waiting for email to be fetched.

So it was a big deal when Apple (AAPL) announced a new service that, for $100 a year, would bring corporate-type synchronization of email, calendars and contacts to anyone. It was even better that Apple promised that the service, called MobileMe, would work on Windows computers as well as on the company’s own Macintosh computers, iPhones and iPod Touch hand-helds. To top it off, Apple threw in 20 gigabytes of online storage, a suite of Web-based applications, the ability to synchronize browser bookmarks and an online photo gallery.

[ See post to watch video ]

Unfortunately, after a week of intense testing of the service, I can’t recommend it, at least not in its current state. It’s a great idea, but, as of now, MobileMe has too many flaws to keep its promises.

I am not referring to the launch glitches that plagued MobileMe earlier this month, such as servers that couldn’t keep up with the traffic and email outages that, for some users, persist as I write this. Those were bad, but they have eased considerably. Apple already has apologized for them and is giving customers an extra 30 days on their subscriptions to make up for the poor start. The problems I am citing are systemic.

Here’s how it’s supposed to work. You subscribe to MobileMe and set up a new MobileMe email account, which can also suck in email from your current address. Your MobileMe email is pushed to your Windows computer using your choice of Microsoft (MSFT) Outlook, Outlook Express or the new Windows Mail program. It’s also pushed to your Mac using the built-in Apple Mail program. And it shows up instantly on your iPhone in the phone’s built-in email program.

Similarly, if you add, delete or change a calendar entry or a contact on any of the devices, the change automatically is reflected on all the others. In Windows, the MobileMe calendar shows up in Outlook, and the contacts can be viewed in Outlook, the Windows Address Book or Windows Contacts. On the Mac, the calendar and contacts appear in the built-in iCal and Address Book programs. On the iPhone, MobileMe uses the built-in Contacts and Calendar programs.

Bookmarks can be synchronized using either the Mac or Windows versions of Apple’s Safari Web browser, or Internet Explorer 7 on Windows.

At the MobileMe Web site, using any computer, you can send and receive email via a Web-mail program, and view and edit your calendar and contacts. Changes made on the Web site instantly show up on your computers and your iPhone, and vice versa. Also at the MobileMe Web site, you can maintain a photo gallery and view your online file storage.

But in my tests, using two Macs, two Dell (DELL) computers and two iPhones, I ran into problem after problem. One big issue is that while changes made on the Web site or the iPhone are instantly pushed to the computers, changes made on computers are only synced every 15 minutes, at best. Apple has admitted that this is a problem, and says it is working on it.

But there’s more. The Web site was sluggish, and occasionally calendar entries wouldn’t load at all. Sometimes, you have to manually refresh the Web pages to see changes made on your devices. And when I tried to open my Web-based file-storage page directly from the MobileMe control panel on Windows, I got an error message on both Dells.

My MobileMe calendar, which originated on a Mac, didn’t flow into the main Outlook calendar, but appeared as a separate calendar in Outlook, which was visible only by changing settings. My address-book groups on the Mac, which are simply distribution lists, didn’t show up as distribution lists in Outlook, but as separate address books, and they also weren’t immediately visible. Apple blames Outlook quirks for these issues, but in my view, it should have overcome them.

Other problems abounded. On one occasion, my synced contacts on the iPhone appeared as names only, without any information. In general, synced contacts on the iPhone loaded slowly.

When my Apple Mail program used rules I had set up to automatically file certain emails into local folders instead of leaving them in the inbox, they simply disappeared from my MobileMe account on the iPhone and the Web site. Avoiding this requires a tedious editing of all your rules.

Twice, MobileMe was unable to sync my bookmarks at all, and when it did, their order was scrambled. When I synced contacts to my iPhone, my custom ringtones for particular contacts were lost and had to be reselected.

Apple patiently explained each of my problems, sometimes helping me with workarounds, sometimes claiming they were rare, other times saying that it was working on fixes.

If Apple does get MobileMe working smoothly, it could be a terrific service. But it’s way too ragged now.

Find all of Walt Mossberg’s columns and videos online, free, at the new All Things Digital Web site, http://walt.allthingsd.com. Email him at mossberg@wsj.com.

Sending Large Files Down the Tubes

Katherine Boehret — Wed, 03 Oct 2007 00:01:00 +0000

Too many times, I’ve shared a large batch of digital files with friends or family members only to realize that I included an unwanted photo or shared with someone accidentally. But once these documents are sent, they’re out of my control and on a server somewhere being distributed via email or through a photo-sharing service. Making certain files private or changing who has access to those files is a complicated, time-consuming process.

Tubes installs a program on the desktop (right) into which files can be dragged and shared using automatic synchronization.

This week, I tested another product in the long line of programs that uses automatic synchronization to simplify the process of sharing large files by giving you the ability to change files and privacy options at any time. It’s called Tubes (www.tubesnow.com) from Tubes Networks and it takes its name from the pneumatic vacuum-tube system commonly used in bank drive-throughs that motivated me to join my Mom on visits to the bank as a kid. Mom would pull up and a container would whoosh over through a tube to arrive beside the car window; after a quick exchange it returned with her deposit slip and a lollipop for me.

Tubes aims to work with the same sort of magic. Once installed, its desktop application stays opened on your computer as a place where “tubes” are made for sending files. Any type of file can be dragged, dropped and sent off to share with other people using these virtual tubes. As soon as you release data into a tube, a whoosh sounds (like that of the vacuum tube) and your files are encrypted and uploaded to the Tubes server.

Invited guests view your tube’s data in its full, uncompressed format. The owner of the tube always has the final say on what is shared with whom, and changes made to tubes on your hard drive are detected instantly via automatic synchronization, guaranteeing viewers will always see the latest version of the tube. Shared tubes are also accessible via the Web, saving viewers from downloading the Tubes desktop program.

Other products like Sharpcast (www.sharpcast.com) and Pando (www.pando.com) also offer ways to share large digital files; Sharpcast uses synchronization similar to that of Tubes — it all happens behind the scenes without any work on the user’s part.

Tubes is available in a free version that provides a gigabyte of storage, or in paid versions with five, 10 and 20 gigabytes of storage for $6, $11 or $21, respectively.

Most of the time, Tubes worked well for me when I installed it on two Windows machines, one running XP and one running Vista. Tubes’ smart use of an already familiar process — dragging and dropping — gives you the impression that you already know how to use it and makes sharing files seem easy. I started dragging all sorts of files into tubes that I created, naming them and labeling them with a representative icon (one of 10 offered by Tubes or one of my own images).

For all its usefulness, Tubes certainly has room for improvement. For now, there isn’t a Mac version of the program, and when friends and I tried accessing shared tubes using a Mac Web browser, the results were inconsistent and sometimes didn’t work at all. Windows Vista had its own issues. After installing Tubes on my Vista laptop, an error message labeled “invalid argument” made me feel like a member of the debate team. And I couldn’t see thumbnail images of photos in my tubes using Vista, though I could on Windows XP.

Today, Tubes is releasing an updated version of its program that aims to improve the usability and look of the product, including refining the processes of sharing tubes and looking at tubes via the Web.

Before sharing tubes, I adjusted the permissions granted to each guest by labeling them as a Reader, Author or Editor; only the Owner can invite others to view a tube. But these labels can get confusing. More than once, I granted guests the highest level of permission, which is Editor, allowing them to make changes to the files in my tube, only for the guest to be asked for his registered Tubes email and password, which an invited guest shouldn’t need.

The Tubes experience was best when the recipient of my Tubes invitations had the application installed on his or her desktop.

After installing Tubes on a computer at work, I installed it on my home PC and easily auto-synched tubes that I created at work onto my home PC — a big plus.

Tubes incorporates the Web by assigning a unique URL to every file in every tube, and every tube automatically generates its own Web site, or “tubeSite,” as it’s called. Individual URLs for each file can be found by right clicking on a file and selecting an option to copy the URL into an email or browser. I copied the URL of a shared MP3 audio file and pasted it into my browser; it played a Fountains of Wayne song with no problem. But sharing these URLs with others is only possible if the owner gives permission.

Comments about tubes can be made in the “tubeBlog” — accessible through any tube in the application or online. I created a tubeBlog for a tube with photos from one of my vacations, adding descriptions and comments to specific photos. Others, with my permission, could do the same, using the photos from the tube or just leaving comments.

A friend used Tubes to share photos with me while vacationing in Italy and Amsterdam. I added my own travel photos and an itinerary made in Microsoft Word to his tube and changed the tube’s title; these alterations synched instantly.

Even if you aren’t online, you can access tubes or make changes to them by dragging files in or taking them out; updates are made automatically the next time your computer connects to the Web.

Tubes is off to a good start, but it needs to improve its system to make permission levels more understandable for tube owners and those invited to see a shared tube. With a few improvements, Tubes could be a product that I’ll continue using on Windows computers long after this column.

Email mossbergsolution@wsj.com

Write to Katherine Boehret at katie.boehret@wsj.com