4 posts and columns on troubleshooting

Feeling at Home With a Router

in The Mossberg Solution on March 30, 2010 at 9:02 pm PT

Like a hornets’ nest, the home router sits undisturbed by those who know better than to touch it. Valet is a new wireless router designed for people who are tired of being intimidated by a blinking box.
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Decent Nexus One Customer Support Apparently Not on List of Things Google Makes Universally Accessible and Useful

in News on January 12, 2010 at 12:03 am PT

With Android and Nexus One, Google claims to have “improved” the rate and pace of innovation in mobile phones and the manner in which they are distributed. Sadly, the search giant doesn’t seem to have done much for the way in which they are supported. Not a week after the device’s debut, Google’s support forums are rife with complaints from Nexus One owners who are clearly not getting the level of customer support they expect.
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Helping Your Data Decamp to a Mac

in The Mossberg Solution on December 9, 2008 at 5:52 pm PT

With the holidays fast approaching, plenty of shoppers are heading toward their local Apple stores with plans to buy a new home computer. Amid all this excitement, it’s worth taking time to consider how to transfer content from the old Windows PC to a shiny new Mac.
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Voices

AT&T Offers Rival to Best Buy's "Geek Squad"; $119 to Set Up Your New PC

in News on August 21, 2008 at 10:43 am PT

Is AT&T (T) ready to take on Best Buy (BBY)? The phone company announced today that it will offer a technical support team providing in-home service for “virtually any home technology or entertainment need.” (Makes one chortle, just a little, to think about the “entertainment needs” AT&T might service in one’s home.)