AllThingsD » voice mail

A Very Short Letter From a Friend in Cairo

Arik Hesseldahl — Wed, 02 Feb 2011 01:27:09 +0000

For the last few days I’d been trying to reach an old friend and graduate school classmate named Abdalla, who lives in Cairo. As you might have guessed, I didn’t hear back. I assumed, correctly, that he was unable to check his email or receive the voice mail messages I’d left on his wireless phone.

Today I heard back from him. His sister, who lives in New York, had checked his messages for him, and kindly replied to my email messages. She then gave me the number of a wireless phone he has that is for one reason or another able to send and receive text messages.

I sent a message to that number and heard back from him, mere minutes after Egyptian President Hosni Mubarak had finished giving the speech in which he said he wouldn’t be a candidate in the forthcoming election in September.

It is one thing to see the media reports that have been emerging from that country, but quite another to hear from someone you know on the ground, especially under the difficult communications circumstances that the government has imposed. Because of that, his terse messages feel all the more precious.

In response to my first message he wrote:

Hosni Mubarak is clinging to power despite everything. There is a lot of impatience among Egyptians for him to leave office now. Protests are intensifying and they are drawing bigger crowds. I am working on some filming.

I replied that I thought at first the people would be feeling victorious following Mubarak’s announcement. He replied back:

They want him to leave this minute! They don’t want him to stall. He is already 20 steps behind the demands of the street. His time is up. Mubarak is in the Red Sea resort town of Sharm el-Sheikh. But if he were in Cairo, he would have fled the country by now, fearing protesters might charge the presidential palace.

I sent another reply containing the phone numbers for Speak2Tweet, the service Google and Twitter launched yesterday that allows people in Egypt with working phone lines to leave audio messages that are then broadcast to the world via Twitter. That Twitter account has now carried more than 1,000 messages from people in Egypt, some of which, like the one from the young woman below, are in English. Judging by her tone, events there have yet to reach their conclusion.

For those messages not in English, some volunteers have been translating the messages into English and publishing them into a continuously updated spreadsheet on Google Docs. This effort in turn led to a site called “Alive in Egypt,” where SayNow messages continue to be translated and transcribed.

I haven’t heard back from Abdulla after his last message. Now that Mubarak has pledged to leave office in September, there is as yet no information about when Egypt’s communications infrastructure will be restored to a normal operating posture.

Meanwhile, the folks at Internet research firm Renesys, who have so deftly tracked the finer technical details of Egypt’s disappearance from the Internet, have produced yet another visualization of the peculiar event as it unfolded. The video below is a minute-by-minute graphical representation of Egypt’s four major Internet service companies as they went dark. In a new blog post, they point out that what you’re watching is the silencing of the voices of 80 million people. One of them is my friend.

[Image Via: SheKnows]

SAP CEO Steps Down

John Paczkowski — Mon, 08 Feb 2010 19:00:20 +0000

[ See post to watch video ]

Telcos to Ribbit: What's Green and White and Red All Over?

John Paczkowski — Mon, 17 Dec 2007 14:42:03 +0000

Ribbit is as much “Silicon Valley’s first telephone company” as the region’s first to boast a silly name and grandiose claims.

Still, the Silicon Valley start-up, which officially opened its Web-based telephony platform to third party developers this morning, is generating a lot of buzz for its Flash/Flex-based telephones (see video below), and rightly so. The company has essentially built a software version of an operator-class telephone switch that connects Internet-based voice communication services with mobile and landline phones and other Web-based phone applications.

Using its Ribbit API, developers can write applications that support full telephone capabilities–voice mail, call-logging, text-to-speech transcription services, etc.–and because they’re Flash/Flex-based, they can be embedded into Web sites and integrated into Web-based services.

“What we have done is made voice an object that you embed into your workflow (or software),” said Ribbit CEO Ted Griggs. “We didn’t want to change how people did things, like communicate via Skype, and wanted to integrate the platform to work with any phone.”

Smart, eh? But how’s the company going to make money? Ribbit says it plans to charge for services like calls to traditional landlines, voice-mail transcriptions and billing. A reasonable plan, but as Ovum analyst Brett Azuma notes, an unproven one. “Unless there’s a foolproof way to get the products out there and make them successful,” Azuma told Wired. “I think the consumer applications are a little unclear for now. Being able to use text-to-speech transcription services and archive voice calls are many of the features that consumers have shown interest in over the years. However, whether or not they’re willing to pay for these features is going to be the big question.”

Telcos to Ribbit: What's Green and White and Red All Over?

John Paczkowski — Mon, 17 Dec 2007 14:42:03 +0000

Ribbit is as much “Silicon Valley’s first telephone company” as the region’s first to boast a silly name and grandiose claims.

Extending Cellphones' Reach

Katherine Boehret — Wed, 07 Nov 2007 00:01:00 +0000

It’s fair to say that cellphones can induce laziness. They enable effortless directory assistance, mobile Web access and the ever-important luxury of calling someone in the next room so you don’t need to get up. But this laziness can be reversed in an instant: Just misplace your cellphone at home, hear it ring and note how quickly you move — running, climbing stairs or flipping couch cushions — to find the phone before a caller hangs up.

VTech Communications wants to put an end to this mad phone dash with its new $150 Expandable Cordless Phone System with Bluetooth, the LS5145. This device synchronizes with your cellphone and redirects incoming cell calls to ring wherever the VTech phones are placed in the house. It works with your landline and up to two Bluetooth-linked cellphones, and can be expanded using additional handsets that cost $80 each.

The $150 Expandable Cordless Phone System with Bluetooth from VTech Communications Inc.

The concept of a cellphone extender isn’t new, but not many of them have caught on. Another popular add-on to cellphones at home is the repeater, which focuses on boosting a phone’s signal in a place with poor coverage. The VTech 5145 could work as a repeater, assuming you put it and the finicky cellphone in a place with good coverage. But if your entire house has lousy cell coverage, it won’t work as a repeater.

AT&T licenses its corded and cordless phones through VTech, which sells a less-expensive product similar to the 5145 called the AT&T EP5632. It costs $100 and has the same basic functions as the 5145, but is clunky and much less stylish. Its additional handhelds cost $60 each.

This week, I put my feet up and tried the VTech 5145 and one of its accessory handsets, the LS5105. These phones are stylishly thin and have bright color display screens, which can be set to one of 27 still color wallpaper images or four animated designs. It took me only a minute to pair cellphones with the system using Bluetooth, a wireless technology that connects devices that are within about 30 feet of one another. And the VTech’s primary function — extending the cellphone throughout a house to make it more convenient to answer — worked well, ringing much louder than my cellphone.

But the 5145 didn’t display the numerous names and numbers stored on my cellphone’s contact list. Unless I wanted to painstakingly enter the data into the VTech, incoming calls were only identified with phone numbers, so I rarely knew who was calling. And I could only call the handful of numbers that I know by heart.

Bluetooth technology isn’t incapable of transmitting data: My BlackBerry Curve even tried to transfer its contacts to the 5145, but couldn’t. VTech chose to use headset Bluetooth synchronization on the 5145 rather than hands-free synchronization. Hands-free is the same technology used in most Bluetooth-equipped cars; it provides more access to the Bluetooth device, such as phone-book integration.

I also missed other features on my cellphone when it wasn’t by my side, such as text messaging and voice mail. Incoming text messages were sent to my cellphone unbeknownst to me since I wasn’t near it, and when I didn’t answer incoming calls through the VTech, I had no way of knowing if the caller left a voice mail on my cellphone.

The 5145 includes a base station and primary phone; the 5105 additional handset includes a small stand just big enough to hold it upright. I set up the base station near where I drop my work bag after coming home each night. After the initial pairing during setup, phones automatically link to the VTech, meaning I never had to take my cellphone out of my bag.

I paired the 5145 with two phones at once: a Motorola Razr using Verizon and a BlackBerry Curve with AT&T service. I also tested pairing a third phone with the system, the HTC Pocket PC 6800 from Sprint, though only two cellphones can be paired simultaneously. Just one of the Bluetooth phones can be used at a time, in addition to the landline. As long as the two paired phones stayed within about 30 feet of the base station, they automatically started routing calls through the VTech.

Call waiting worked like using my actual cellphone, except I pressed different buttons on the 5145 to “swap” calls. If you’re chatting on a landline call, you can answer an incoming cellphone call by placing the landline call on hold. If each line — landline and cellular — has call waiting, a total of four callers could potentially be linked to the VTech system at once.

In my house, we gave up our landline years ago, so I tested the system using only cellphones. I saved myself a few trips racing up and down the stairs to find where I had left my cellphone, instead placing the base station on one floor and the additional handset on the other. Using cordless phones for the first time in years reminded me of the issues that accompany this system. The line became fuzzy when I moved too far away from a phone’s base station, though VTech says a connection can stay clear for up to about 900 feet.

I almost forgot that cordless phones can’t be taken out of the house. While on a phone call, I had to stop myself from heading out the front door and continuing my chat as I walked to the corner store. Cellular calls that are in progress on VTech handsets can be continued on the cell by adjusting a setting on the cellphone, or by walking far enough away from the base station to receive a cellphone prompt to disconnect from the system.

I made calls from the handsets by first choosing which of the paired cellphones to use. My calls were received by friends and family just as if I was calling on my cellphone, though a couple of people told me that the connection didn’t sound quite as good.

Each handset is equipped with a speakerphone, and missed calls are noted on the color screen and in a call log, along with the date and time. A built-in intercom system lets handsets communicate with the other or the base station. Users can choose from one of 23 ringtone-like melodies; I chose a steel drum tune for one handset.

If you’re looking for an easier way to answer your cellphone whenever and wherever it rings, VTech’s system might be a good solution for you. But if you rely on your cellphone’s address book to identify callers and aren’t up for inputting these data again, it might be worth waiting for a Bluetooth cordless phone system that will automatically copy data from your cellphone.

Edited By Walter S. Mossberg

Email mossbergsolution@wsj.com

iPhone to Support Third-Party Security Exploit Applications

John Paczkowski — Mon, 23 Jul 2007 16:30:25 +0000

Here’s an unintended, but perhaps inevitable, corollary to the iPhone’s success: the proof-of-concept security exploit. Researchers at Independent Security Evaluators have discovered a vulnerability that could give an attacker unfettered access to an iPhone, with administrator privileges, and they have written a bit of code to demonstrate it. “In our proof of concept, this code reads the log of SMS messages, the address book, the call history and the voice-mail data,” the ISE team explains. “However, this code could be replaced with code that does anything that the iPhone can do. It could send the user’s mail passwords to the attacker, send text messages that sign the user up for pay services, or record audio that could be relayed to the attacker.”

The vulnerability, which can be exploited by an attacker-controlled WiFi point or Web page, hasn’t yet been reported in the wild. And Apple’s working on a fix for it. That said, we’re certain to see others in the months ahead now that the iPhone has been proved vulnerable.

“Anything as complex as a computer–which is what this phone is–is going to have vulnerabilities,” Johns Hopkins professor Avi Rubin told the New York Times. “The irony is that the more popular something is, the more insecure it becomes, because popularity paints a large target on its back.”

Added Steven M. Bellovin, a professor of computer science at Columbia University, “It’s not the end of the world; it’s not the end of the iPhone. It is a sign that you cannot let down your guard. It is a sign that we need to build software and systems better.”

Please Leave a Message for Google to Data Mine After the Tone …

John Paczkowski — Tue, 03 Jul 2007 13:16:34 +0000

Let’s face it: Google probably knows more about us than the National Security Agency ever will. Over the years it has amassed a staggering amount of user data–search queries, email records, social networks, purchase histories and the like.

And now it’s adding voice data. Or rather, more voice data than what it’s already collecting with Google 411. This morning, Google announced its plans to buy GrandCentral Communications, making the universal phone service its 12th purchase in six months. No terms were disclosed; though GrandCentral reportedly fetched a bit north of $50 million.

“GrandCentral offers many features that complement the phone services you already use. If you have multiple phone numbers (e.g., home, work, cell), you get one phone number that you can set to ring all, some, or none of your phones, based on who’s calling,” Google product manager Wesley Chan wrote in the Google Blog. “This way, your phone number is tied to you, and not your location or job. The service also gives you one central voice mailbox. You can listen to your voice mails online or from any phone, forward them to anybody, add the caller to your address book, block a caller as spam, and a lot more. You can even listen in on voice mail messages from your phone while they are being recorded, or switch a call from your cellphone to your desk phone and back again. All in all, you’ll have a lot more control over your phones.”

And Google will have a lot more control over your voice data, which it will presumably harvest for future use in voice search applications, something it’s already doing with Google 411. From Google’s 411 Privacy Policy: “We also collect and store a copy of the voice commands you make to the service, so we can audit, evaluate and improve the voice-recognition capabilities of the service.“

What was it Sun Microsystems Chairman Scott McNealy once said? “You have zero privacy anyway. Get over it.”

The iPhone Is a Breakthrough Handheld Computer

Walter S. Mossberg and Katherine Boehret — Tue, 26 Jun 2007 18:15:00 +0000

One of the most important trends in personal technology over the past few years has been the evolution of the humble cellphone into a true handheld computer, a device able to replicate many of the key functions of a laptop. But most of these “smart phones” have had lousy software, confusing user interfaces and clumsy music, video and photo playback. And their designers have struggled to balance screen size, keyboard usability and battery life.

[ See post to watch video ]

Now, Apple Inc., whose digital products are hailed for their design and innovation, is jumping into this smart-phone market with the iPhone, which goes on sale in a few days after months of the most frenzied hype and speculation we have ever seen for a single technology product. Even though the phone’s minimum price is a hefty $499, people are already lining up outside Apple stores to be among the first to snag one when they go on sale Friday evening.

We have been testing the iPhone for two weeks, in multiple usage scenarios, in cities across the country. Our verdict is that, despite some flaws and feature omissions, the iPhone is, on balance, a beautiful and breakthrough handheld computer. Its software, especially, sets a new bar for the smart-phone industry, and its clever finger-touch interface, which dispenses with a stylus and most buttons, works well, though it sometimes adds steps to common functions.

The Apple phone combines intelligent voice calling, and a full-blown iPod, with a beautiful new interface for music and video playback. It offers the best Web browser we have seen on a smart phone, and robust email software. And it synchronizes easily and well with both Windows and Macintosh computers using Apple’s iTunes software.

It has the largest and highest-resolution screen of any smart phone we’ve seen, and the most internal memory by far. Yet it is one of the thinnest smart phones available and offers impressive battery life, better than its key competitors claim.

The phone is thinner than many smart phones.

It feels solid and comfortable in the hand and the way it displays photos, videos and Web pages on its gorgeous screen makes other smart phones look primitive.

The iPhone’s most controversial feature, the omission of a physical keyboard in favor of a virtual keyboard on the screen, turned out in our tests to be a nonissue, despite our deep initial skepticism. After five days of use, Walt — who did most of the testing for this review — was able to type on it as quickly and accurately as he could on the Palm Treo he has used for years. This was partly because of smart software that corrects typing errors on the fly.

But the iPhone has a major drawback: the cellphone network it uses. It only works with AT&T (formerly Cingular), won’t come in models that use Verizon or Sprint and can’t use the digital cards (called SIM cards) that would allow it to run on T-Mobile’s network. So, the phone can be a poor choice unless you are in areas where AT&T’s coverage is good. It does work overseas, but only via an AT&T roaming plan.

In addition, even when you have great AT&T coverage, the iPhone can’t run on AT&T’s fastest cellular data network. Instead, it uses a pokey network called EDGE, which is far slower than the fastest networks from Verizon or Sprint that power many other smart phones. And the initial iPhone model cannot be upgraded to use the faster networks.

The iPhone compensates by being one of the few smart phones that can also use Wi-Fi wireless networks. When you have access to Wi-Fi, the iPhone flies on the Web. Not only that, but the iPhone automatically switches from EDGE to known Wi-Fi networks when it finds them, and pops up a list of new Wi-Fi networks it encounters as you move. Walt was able to log onto paid Wi-Fi networks at Starbucks and airports, and even used a free Wi-Fi network at Fenway Park in Boston to email pictures taken during a Red Sox game.

But this Wi-Fi capability doesn’t fully make up for the lack of a fast cellular data capability, because it is impractical to keep joining and dropping short-range Wi-Fi networks while taking a long walk, or riding in a cab through a city.

AT&T is offering special monthly calling plans for the iPhone, all of which include unlimited Internet and email usage. They range from $60 to $220, depending on the number of voice minutes included. In an unusual twist, iPhone buyers won’t choose their plans and activate their phones in the store. Instead, they will do so when they first connect the iPhone to the iTunes software.

Despite its simple interface, with just four rows of colorful icons on a black background, the iPhone has too many features and functions to detail completely in this space. But here’s a rundown of the key features, with pros and cons based on our testing.

Hardware: The iPhone is simply beautiful. It is thinner than the skinny Samsung BlackJack, yet almost its entire surface is covered by a huge, vivid 3.5-inch display. There’s no physical keyboard, just a single button that takes you to the home screen. The phone is about as long as the Treo 700, the BlackBerry 8800 or the BlackJack, but it’s slightly wider than the BlackJack or Treo, and heavier than the BlackBerry and BlackJack.

The display is made of a sturdy glass, not plastic, and while it did pick up smudges, it didn’t acquire a single scratch, even though it was tossed into Walt’s pocket or briefcase, or Katie’s purse, without any protective case or holster. No scratches appeared on the rest of the body either.

There are only three buttons along the edges. On the top, there’s one that puts the phone to sleep and wakes it up. And, on the left edge, there’s a volume control and a mute switch.

One downside: Some accessories for iPods may not work properly on the iPhone. The headphone jack, which supports both stereo music and phone calls, is deeply recessed, so you may need an adapter for existing headphones. And, while the iPhone uses the standard iPod port on the bottom edge, it doesn’t recognize all car adapters for playing music, only for charging. Apple is considering a software update to fix this.

Touch-screen interface: To go through long lists of emails, contacts, or songs, you just “flick” with your finger. To select items, you tap. To enlarge photos, you “pinch” them by placing two fingers on their corners and dragging them in or out. To zoom in on portions of Web pages, you double-tap with your fingers. You cannot use a stylus for any of this. In the Web browser and photo program, if you turn the phone from a vertical to a horizontal position, the image on the screen turns as well and resizes itself to fit.

In general, we found this interface, called “multi-touch,” to be effective, practical and fun. But there’s no overall search on the iPhone (except Web searching), and no quick way to move to the top or bottom of pages (except in the Web browser). The only aid is an alphabetical scale on the right in tiny type.

There’s also no way to cut, copy, or paste text.

And the lack of dedicated hardware buttons for functions like phone, email and contacts means extra taps are needed to start using features. Also, if you are playing music while doing something else, the lack of hardware playback buttons forces you to return to the iPod program to stop the music or change a song.

Keyboard: The virtual keys are large and get larger as you touch them. Software tries to guess what you’re typing, and fix errors. Overall, it works. But the error-correction system didn’t seem as clever as the one on the BlackBerry, and you have to switch to a different keyboard view to insert a period or comma, which is annoying.

Web browsing: The iPhone is the first smart phone we’ve tested with a real, computer-grade Web browser, a version of Apple’s Safari. It displays entire Web pages, in their real layouts, and allows you to zoom in quickly by either tapping or pinching with your finger. Multiple pages can be open at the same time, and you can conduct Google or Yahoo searches from a built-in search box.

Email: The iPhone can connect with most popular consumer email services, including Yahoo, Gmail, AOL, EarthLink and others. It can also handle corporate email using Microsoft’s Exchange system, if your IT department cooperates by enabling a setting on the server.

BlackBerry email services can’t be used on an iPhone, but Yahoo Mail supplies free BlackBerry-style “push” email to iPhone users. In our test, this worked fine.

Unlike most phone email software, the iPhone’s shows a preview of each message, so you don’t have to open it. And, if there is a photo attached, it shows the photo automatically, without requiring you to click on a link to see it. It can also receive and open Microsoft Word and Excel documents and Adobe PDF files. But it doesn’t allow you to edit or save these files.

Memory: The $499 base model comes with four gigabytes of memory, and the $599 model has eight gigabytes. That’s far more than on any other smart phone, but much less than on full-size iPods. Also, there’s no slot for memory-expansion cards. Our test $599 model held 1,325 songs; a dozen videos (including a full-length movie); over 100 photos; and over 100 emails, including some attachments, and still had room left over.

Battery life: Like the iPod, but unlike most cellphones, the iPhone lacks a removable battery. So you can’t carry a spare. But its battery life is excellent. In our tests, it got seven hours and 18 minutes of continuous talk time, while the Wi-Fi was on and email was constantly being fetched in the background. That’s close to Apple’s claim of a maximum of eight hours, and far exceeds the talk time claims of other smart phones, which usually top out at five and a half hours.

The interface features “cover flow” technology for flipping through album covers.

For continuous music playback, again with Wi-Fi on and email being fetched, we got over 22 hours, shy of Apple’s claim of up to 24 hours, but still huge. For video playback, under the same conditions, we got just under Apple’s claim of seven hours, enough to watch four average-length movies. And, for Web browsing and other Internet functions, including sending and receiving emails, viewing Google maps and YouTube videos, we got over nine hours, well above Apple’s claim of up to six hours.

In real life, of course, you will do a mix of these things, so the best gauge might be that, in our two-week test, the iPhone generally lasted all day with a typical mix of tasks.

Phone calls: The phone interface is clean and simple, but takes more taps to reach than on many other smart phones, because there are no dedicated hardware phone buttons. You also cannot just start typing a name or number, but must scroll through a list of favorites, through your recent call list, or your entire contact list. You can also use a virtual keypad.

One great phone feature is called “visual voice mail.” It shows you the names or at least the phone numbers of people who have left you voicemail, so you can quickly listen to those you want. It’s also very easy to turn the speakerphone on and off, or to establish conference calls.

Voice call quality was good, but not great. In some places, especially in weak coverage areas, there was some muffling or garbling. But most calls were perfectly audible. The iPhone can use Bluetooth wireless headsets and it comes with wired iPod-style earbuds that include a microphone.

Google maps on the iPhone.

A downside — there’s no easy way to transfer phone numbers, via AT&T, directly from an existing phone. The iPhone is meant to sync with an address book (and calendar) on a PC.

Contacts and calendars: These are pretty straightforward and work well. The calendar lacks a week view, though a list view helps fill that gap. Contacts can be gathered into groups, but the groups can’t be used as email distribution lists.

Syncing: The iPhone syncs with both Macs and Windows PCs using iTunes, which handles not only the transfer of music and video, but also photos, contacts, calendar items and browser bookmarks. In our tests, this worked well, even on a Windows Vista machine using the latest version of Outlook as the source for contacts and appointments.

iPod: The built-in iPod handles music and video perfectly, and has all the features of a regular iPod. But the interface is entirely new. The famed scroll wheel is gone, and instead finger taps and flicking move you through your collection and virtual controls appear on the screen. There’s also a version of the “cover flow” interface which allows you to select music by flipping through album covers.

Other features: There are widgets, or small programs, for accessing weather, stock prices and Google Maps, which includes route directions, but no real-time navigation. Another widget allows you to stream videos from YouTube, and yet another serves as a notepad. There’s a photo program that displays individual pictures or slideshows.

The only add-on software Apple is allowing will be Web-based programs that must be accessed through the on-board Web browser. The company says these can be made to look just like built-in programs, but the few we tried weren’t impressive.

Missing features: The iPhone is missing some features common on some competitors. There’s no instant messaging, only standard text messaging. While its two-megapixel camera took excellent pictures in our tests, it can’t record video. Its otherwise excellent Web browser can’t fully utilize some Web sites, because it doesn’t yet support Adobe’s Flash technology. Although the phone contains a complete iPod, you can’t use your songs as ringtones. There aren’t any games, nor is there any way to directly access Apple’s iTunes Music Store.

Apple says it plans to add features to the phone over time, via free downloads, and hints that some of these holes may be filled.

Expectations for the iPhone have been so high that it can’t possibly meet them all. It isn’t for the average person who just wants a cheap, small phone for calling and texting. But, despite its network limitations, the iPhone is a whole new experience and a pleasure to use.

Email us at mossbergsolution@wsj.com. Find all our columns and videos online free at the All Things Digital Web site: http://walt.allthingsd.com

Making Voice Mail More Like Email

Katherine Boehret — Wed, 03 Jan 2007 00:01:00 +0000

Despite spam and other problems, email is highly useful and effective. You can quickly send and receive messages, delete or forward them, and save them for reading at a later time. A glance at your inbox can tell you a lot about each message, including its subject, sender and the time it was received.

But voice mail lags behind in key ways. A voice mail still doesn’t tell you the caller’s name or reason for calling unless you listen to at least part of it. You usually can’t reply to a voice mail with a message of your own, as with email; instead, you must call the person back. And you can’t easily jump from the most recent voice mail to the 10th without listening to every message in between.

Pinger, a free voice mail messaging service, works on mobile devices, email and its Web site, www.pinger.com.

Still, voice mail has its place. A phone call is much more personal than an email, and lets you use vocal inflection to express your point, whereas email expressions can sometimes be misinterpreted. And it’s often easier and faster to speak your message than to type it out.

This week, I tested Pinger, a free messaging service that tries to make voice mail more usable by emphasizing its strengths and making it a little more like email, or like a cellphone text message. This new service comes from Pinger Inc, a Silicon Valley-based company started by former Palm Inc. employees.

Pinger works by sending messages using a quick back-and-forth voice-mail system. You dial a special number, say the recipient’s name, leave a message and hang up. The recipient is notified of this message and its sender via Short Message Service (SMS), and/or email and then must dial in or go to a Web page to hear the voice mail. He or she can reply to the voice mail by pressing “1,” leaving a message for the sender and hanging up.

You can also log into your Pinger account via the www.pinger.com Web site. Here, your Pinger voice mails are listed like emails, including the sender’s name, time sent, length and notes that you can add about each message. A green arrow beside messages indicates that you replied, and messages can be sorted by category.

Pinger is one of several new services that are trying to bring voice into the Internet age. One, called Jott, at jott.com, lets you dial a number and dictate messages to yourself, like notes or reminders, or messages that can be broadcast to others. It even tries to transcribe what you say. Another, called Evoca, at evoca.com, records and stores dictation for archiving, sharing and podcasting. It offers both transcription and translation.

Overall, Pinger’s messaging service was most convenient when I was the sender rather than the receiver. When I didn’t have time to type a message on my BlackBerry or didn’t want to bother with writing a text message on my phone’s numeric keypad, Pinger proved to be a fast, hassle-free process that took only a few tries to get down pat. And it was helpful in situations when I wanted to leave a message rather than talk to another person.

But the process of receiving a Pinger message on a mobile device isn’t as straightforward as it should be. In the time needed to receive and read the Pinger text message notification about a voice mail, some users could have already received and read a text message or BlackBerry email.

I got started with Pinger by setting up an account with my first and last name, email address and a four-digit PIN. I entered my cellphone number, as well as the make and model of my cellphone.

Then, I went to the Web site Pinger.com to set up a list of contacts by entering names and email addresses of friends. I manually entered a few contacts, and then followed steps to import a more complete list of my contacts from Microsoft’s Outlook Express. Contacts can also be imported from Gmail, Yahoo, AOL, Entourage and Outlook.

You can send and receive messages directly on the Pinger site, without a phone, but you need a computer with a microphone to record messages.

But Pinger is at its best when used as an on-the-go solution with your cellphone or mobile device; I quickly left messages for friends in just a few steps. After calling a special number, a recorded voice asked, “Who do you wanna message?” I spoke the name of one of my contacts, the system repeated it back to me and a tone sounded after which I left my voice mail. Hanging up automatically sends the message.

To respond to a Pinger message on your cellphone, you press your phone’s “1″ button after listening to the original message and speak after the tone. Just like with email, you can forward a voice mail or reply to all recipients of the message.

But until I became familiar with Pinger, I wasn’t sure which numeric commands did what. Pinger gives as few vocal prompts as possible to simplify things. For example, if five messages are sent back and forth between two people, the entire thread of messages will play back on the voice mail before any vocal prompts are heard. This can be a little confusing, unless you remember that the “0″ key always opens a help menu.

Pinger may have trouble finding an audience. The idea of using voice mail might be considered too old-fashioned for younger users, while the thought of receiving a text message to get a voice mail might be too complicated for older users. And, though Pinger is currently free, it may charge in the future.

For people who are already familiar with mobile messaging, the extra step of calling in or logging on to a Web site to get a message may seem redundant. Pinger hopes its service will appeal to those who don’t currently use text messaging or email on a mobile device, but still want a fast way to send messages.

If you prefer the personal touch of voice mail over email and text messaging, or you don’t always have time to call someone else for fear of starting an entire conversation, Pinger works well. It takes a little practice to get comfortable with how you’ll use it in your everyday life, but it offers a new way to look at messaging.

Email address: MossbergSolution@wsj.com