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	<title>AllThingsD &#187; Xochi Birch</title>
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		<title>Almost Famous: Julia Hartz of Eventbrite</title>
		<link>http://allthingsd.com/20100216/almost-famous-julia-hartz-of-eventbrite/</link>
		<comments>http://allthingsd.com/20100216/almost-famous-julia-hartz-of-eventbrite/#comments</comments>
		<pubDate>Tue, 16 Feb 2010 09:50:05 +0000</pubDate>
		<dc:creator>Drake Martinet</dc:creator>
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		<guid isPermaLink="false">http://voices.allthingsd.com/?p=21190</guid>
		<description><![CDATA[This week, we got an all-access pass for an interview with Julia Hartz, president and co-founder of Eventbrite, the Web-based ticketing company. We talked about life with a husband for a co-founder, the Silicon Valley state of mind and how she gives Ticketmaster five years to live.]]></description>
			<content:encoded><![CDATA[<p>A feature wherein <strong>All Things Digital</strong> looks at up-and-coming and innovative start-ups you should know about.</p>
<p>This week: We got all-access passes to Skype for an interview with Julia Hartz, co-founder and president of <a href="http://www.eventbrite.com"><strong>Eventbrite</strong></a>, the four-year-old Web-based ticketing service aiming to unseat the big guys.</p>
<p>Using the Eventbrite Web interface, organizers can set up ticket sales and publicize their events using social media tools. It&#8217;s a labor of love, too, as Julia shares the big office with co-founder and husband Kevin.</p>
<p><img src="http://voices.allthingsd.com/files/2010/02/tri-pic-Hartz.jpg" title="tri-pic-Lee" width="382" height="101" class="photo aligncenter size-full wp-image-20928" /></a></p>
<p><strong>Who</strong>: Julia Hartz</p>
<p><strong>What</strong>: President and co-founder</p>
<p><strong>Why</strong>: Hartz said Eventbrite has cracked the code on merging business and the social graph. It enables event organizers to publish events online and sell tickets, then publish the events to Facebook. And if your event is free, so are Eventbrite services. Julia says it is democratizing the ticketing industry, but it can&#8217;t all be free. Eventbrite saw $100 million in ticket sales in 2009.</p>
<p><strong>Where</strong>: eventbrite.com (Web site); @eventbrite (Twitter); San Francisco, Calif. (analog place)</p>
<p><strong>Who else</strong>: Eventbrite services put it in competition with most of the ticket-selling world, especially Ticketmaster, which is now owned by Live Nation (LYV). But Hartz said most of the people using Eventbrite for the first time are switching from using spreadsheets.</p>
<hr />
<h4 class="subhed">Five Stats You Won&#8217;t Find in Her Facebook Profile</h4>
<p><strong>Worst Job Ever</strong>: I was an intern on the set of &#8220;Friends.&#8221; It was this awful experience taking place in this wondrous environment. There was a serious level of paranoia there. And basically, my job was to hold a phone and anytime it rang, I had to go find that person on the set. My second worst job was as a barista at The Ugly Mug in Santa Cruz. I would drink like three mochas and eat some pastries during my shift and then be depressed for the rest of the day.</p>
<p><strong>Her Big Event of 2010</strong>: I&#8217;m really looking forward to Chirp, the upcoming Twitter conference. That and maybe F8, the Facebook conference.</p>
<p><strong>Gadget of the Moment</strong>: My new iPad&#8230;just kidding. I guess just my Apple (AAPL) iPhone. We&#8217;re kind of a gadget family. Our two-year-old has a Pleo, because we can&#8217;t get a puppy in our place.</p>
<p><strong>Wants to Be When She Grows Up</strong>: I want to be a great mom.</p>
<p><strong>Fails At</strong>: Being a working mom and running the start-up. I feel like I&#8217;m never doing 100 percent in either. I feel 80 percent in everything. Kevin would say I fail at taking big risks&#8211;stuff like skydiving or petting a spider at the children&#8217;s museum.</p>
<hr />
<h4 class="subhed">Bio in 140 Characters</h4>
<p>Hartz grew up in Santa Cruz. She went to Pepperdine for a degree in being a TV exec. She was at MTV, FX, then left for the start-up world.</p>
<hr />
<h4 class="subhed">The Five Questions</h4>
<p class="question"><em>You started Eventbrite in 2006&#8211;why this and why then?</em></p>
<p>Well, I&#8217;ll just be honest; it had a lot to do with logistics. I&#8217;d just moved up here and Kevin and I had just gotten engaged. I was about to go to Current TV and didn&#8217;t know if that was the right move. We got to talking about all the events we heard about after the fact, and all the event &#8220;postcards&#8221; we got on our car windshields. There was little to no innovation in the events market. Unless you were using Ticketmaster, you really had no access to tools and technology that could help you as a smaller events planner. Also, Kevin was very close to PayPal, so we were looking at what we could do based on the PayPal API. The transaction is where it began.</p>
<p class="question"><em>So, you and Kevin have sort of made Eventbrite your baby. How does being a start-up couple change things?</em></p>
<p><img src="http://voices.allthingsd.com/files/2010/02/eventbrite_notagline_medium-150x88.gif" alt="" title="eventbrite_notagline_medium" width="150" height="88" class="alignright size-thumbnail wp-image-21234" /></p>
<p>Well, in working with somebody you know quite well, we sort of divide and conquer. We sort of have our own areas of the business that we strive to excel in, and we try to support each other. We received some really great advice early on from Michael and Xochi Birch, who co-founded Bebo. When we asked them how they worked together, they said divide and conquer&#8211;don&#8217;t work on anything together. That&#8217;s sorta what we do. And we do really well on a day-to-day basis. But if you get us behind the same spreadsheet, we&#8217;ll definitely be fighting for the mouse.</p>
<p class="question"><em>What sorts of mistakes have you guys made doing this?</em></p>
<p>I think we&#8217;ve been pretty good on avoiding most big mistakes, but I do think we&#8217;ve been too focused on making decisions around customer reactions&#8230;that sounds a little weird. Let me give you an example. So, we were a free service early on, then we were freemium. The problem was that our basic service was so robust that our premium service was only a little better. We were toying with the idea of going all paid for too long. When we finally bit the bullet and did it, we had very little decrease in use. We think it&#8217;s because event organizers don&#8217;t have to make an additional choice now about which service to use. The cost just scales with the ticket price. We just took too long to make the decision, I think.</p>
<p class="question"><em>You guys are building a pretty interesting picture of who attends what events. Are you planning to tread further into the social graph and begin recommending events to people based on past attendance?</em></p>
<p>Yes. We see that to be something that&#8217;s very exciting, but we want to do it in the right way. Hyper-relevancy is key to us, so, um, I can&#8217;t say how we&#8217;ll do it, but when we do it, we&#8217;ll definitely take into account what&#8217;s out there right now and try to innovate on that. I&#8217;d say that will happen in the broad window of the next two years.</p>
<p class="question"><em>What are your major moves going to be in 2010?</em></p>
<p>How about this? How about the fact that in five years, Eventbrite will be the only place that you will ever go to buy a ticket for any event that you would ever attend. I truly believe that, and I can actually see how we&#8217;ll get there. We are a smaller business and can move quite quickly. We don&#8217;t have a bullseye in your office with the Ticketmaster logo in the middle. We aren&#8217;t a Ticketmaster killer, but we see our model as becoming the status quo for all ticketing.</p>
<hr />
<h4 class="subhed">The In Living Color Interview</h4>
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		<title>AOL+Bebo=More Rich Web Entrepreneurs!</title>
		<link>http://allthingsd.com/20080314/aolbebomore-rich-web-entrepreneurs/</link>
		<comments>http://allthingsd.com/20080314/aolbebomore-rich-web-entrepreneurs/#comments</comments>
		<pubDate>Fri, 14 Mar 2008 10:01:21 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
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		<guid isPermaLink="false">http://kara.allthingsd.com/20080314/aolbebomore-rich-web-entrepreneurs/</guid>
		<description><![CDATA[After its AOL division paid out an insane $850 million for social networking site Bebo yesterday, one had to wonder if the true digital legacy of Time Warner will be as the perpetual gravy train for legions of Web players.

It certainly seems that way from the original AOL execs who "merged" their company with Time Warner in 2000 and cashed out at the peak right after the deal to the series of ad networking startup entrepreneurs who got acquired, took their payouts and skidaddled right on through to the two founders of Bebo--Michael and Xochi Birch--who didn't even stay long enough for a latte after grabbing their chunk of the payday Time Warner was handing out in crisp bank notes for the social networking site they founded.]]></description>
			<content:encoded><![CDATA[<p><img src='http://kara.allthingsd.com/files/2008/03/logo_gravytrain.jpg' alt='gravytrain' /></p>
<p>After its AOL division paid out an insane $850 million for social-networking site Bebo yesterday, one had to wonder if the true digital legacy of Time Warner (TWX) will be as the perpetual gravy train for legions of Web players.</p>
<p>It certainly seems that way, from the original AOL execs who &#8220;merged&#8221; their company with Time Warner in 2000 and cashed out at the peak right after the deal to the series of ad-networking start-up entrepreneurs who got acquired, took their payouts and skedaddled right on through to the two founders of Bebo&#8211;Michael and Xochi Birch&#8211;who didn&#8217;t even stay long enough for a latte after grabbing their chunk of the payday Time Warner was handing out in crisp bank notes for the social-networking site they founded.</p>
<p>And, more importantly, after one digital misstep after the next dating back to its Pathfinder days&#8211;which I have likened to watching someone fall down an endless staircase&#8211;one also has to wonder if Time Warner will ever see any of the upside of the Internet itself.</p>
<p>I remain dubious.</p>
<p>And after interviewing numerous sources close to the company yesterday after the Bebo deal was announced, I am even more certain of more trouble ahead.</p>
<p>Here&#8217;s why:</p>
<p>1. While I have always admired Bebo for its innovation and cool ideas about content (I love its &#8220;KateModern&#8221; online series, <a href="http://kara.allthingsd.com/20080228/original-content-on-the-web-does-work/">as you can see here</a>), AOL essentially just forked over all that money for an audience of primarily teenagers in England, which is Bebo&#8217;s biggest market by far (but where Facebook has pulled to No. 1 in a year).</p>
<p>And while Bebo execs would argue with me about this, especially since international aspirations were touted by AOL yesterday, it has no more international traction than much more powerful leaders Facebook and MySpace. More significantly, its size in the important U.S. market, which is hoped will be helped by a marketing boost from AOL, is small and further traction remains questionable.</p>
<p>To be fair, AOL also touted the high engagement levels, which Bebo does have in terms of both minutes and page view per user.</p>
<p><img src='http://kara.allthingsd.com/files/2007/10/other29.gif' alt='burnsandsmithers' class='alignleft'/></p>
<p>2. Sources close to the company say AOL CEO Randy Falco and President Ron Grant&#8211;who are none-too-lovingly called Burns and Smithers at AOL&#8211;kept the deal a relative secret from most other execs, including those who might be majorly impacted.</p>
<p>It is not abnormal for acquisitions to be done in a tight group, but was apparently excessive in this case, and reminds one of the sneakiness of former Time Warner CEO Jerry Levin in the troubled AOL merger.</p>
<p>3. Sources said Falco had repeatedly told execs at AOL that he had to do a &#8220;big property&#8221; acquisition to move the needle, which has not been exactly moving at the unit of late, in order to show Wall Street that AOL had a social-networking strategy. &#8220;It&#8217;s like constantly scrambling eggs, by doing big new moves, you can hide the problems,&#8221; said one exec.</p>
<p>4. The turmoil in its online advertising unit, dubbed Platform A back in the fall, is real and profound and extraordinarily troublesome, given that it is supposed to be the engine to make the Bebo financial projections work at AOL. As I wrote earlier, Bebo needs that jump-start <a href="http://kara.allthingsd.com/20080313/bebo-by-the-not-so-big-numbers/">given its small revenues and profits</a>.</p>
<p>The recent departure of three of the key executives who were supposed to be part of Platform A&#8217;s success&#8211;VP of Marketing Solutions Kathy Kayse and EVP for Global Advertising Strategy Dave Morgan in February, as well as Platform A President Curt Viebranz last week&#8211;is worrisome, even though it has been floated by AOL as a housecleaning.</p>
<p>But, curiously, all get good marks for competence from many and had, in fact, been recently touted as saviors by AOL. They do share one thing in common, said several sources: Run-ins with Grant, over cuts in spending and disagreement over aggressive sales projections in a recessionary economy.</p>
<p>In addition, all the key execs from its Tacoda acquisition are gone, along with those from its Quigo buy.</p>
<p>And, while its Advertising.com top exec Lynda Clarizio has taken over Platform A and is considered a strong exec and a &#8220;go-getter,&#8221; many sources told me she also reportedly had similar testy run-ins with Grant, before he recently was quoted on her promotion: &#8220;There is no one better qualified to do this than Lynda, whose track record at Advertising.com has been nothing short of stellar.&#8221;</p>
<p>While corporate departures and infighting are also common at many companies, especially over budgets and performance expectations, the level of rancor at AOL has been high.</p>
<p>5. Perhaps most importantly, it remains a mystery to me and many others I talked to yesterday that AOL has not truly attempted to take its very powerful properties like AIM and ICQ and make them more social, building applications on top of already robust ones and partnering around the Web.</p>
<p>&#8220;Didn&#8217;t AOL invent the social graph with Buddy Lists?&#8221; said one perplexed Silicon Valley luminary to me. Yes, indeedy, it did.</p>
<p>Thus, I am still trying to figure out why AOL&#8211;which was built on the pillars of community, communications and connectivity&#8211;has consistently not been able to leverage its still-valuable assets.</p>
<p><img src='http://kara.allthingsd.com/files/2008/03/apmech_img007.jpg' alt='blockandtackle' /></p>
<p>I suppose it is sexier to do a big, splashy deal, of course, which takes focus away&#8211;for a while at least&#8211;of the essential need to take hits, while doing the slow block-and-tackle work it will require to really build a strong ad and social network.</p>
<p>Buying Bebo, the third-ranked social network, for so much and trying to turbocharge it is a very lofty goal, of course, but the real problem with the acquisition is that it feels like an answer in search of a question.</p>
<p>While Bebo President Joanna Shields&#8211;who will enter the AOL exec team as part of the deal&#8211;and the Birches have clearly built a very interesting property, the weight of Falco&#8217;s calling it a &#8220;game-changer&#8221; on which AOL&#8217;s future rides could turn out to be much too much for Bebo to carry.</p>
<p>That is, especially with that heavy bag of Time Warner cash it is also shouldering.</p>
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		<title>Bebo: By the (Not So Big) Numbers</title>
		<link>http://allthingsd.com/20080313/bebo-by-the-not-so-big-numbers/</link>
		<comments>http://allthingsd.com/20080313/bebo-by-the-not-so-big-numbers/#comments</comments>
		<pubDate>Thu, 13 Mar 2008 16:18:03 +0000</pubDate>
		<dc:creator>Kara Swisher</dc:creator>
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		<guid isPermaLink="false">http://kara.allthingsd.com/20080313/bebo-by-the-not-so-big-numbers/</guid>
		<description><![CDATA[What's AOL getting for its $850 million in cash to purchase of social networking site, Bebo?

A very attractive social networking service and a very experienced exec who has been running it.

But, perhaps more importantly for those who focus on pesky numbers, not a whole lot of revenue and negligible profits, judging financial information I got a gander at, courtesy of sources at several companies that looked at funding or buying Bebo.]]></description>
			<content:encoded><![CDATA[<p><img src='http://kara.allthingsd.com/files/2008/02/bebo_logo1.jpg' alt='bebologo' /></p>
<p>What&#8217;s AOL getting for its <a href="http://digitaldaily.allthingsd.com/20080313/bebo/">$850 million in cash to purchase social-networking site, Bebo</a>?</p>
<p>A very attractive social-networking service and a very experienced exec who has been running it.</p>
<p>But, perhaps more importantly for those who focus on pesky numbers, not a whole lot of revenue and negligible profits, judging financial information I got a gander at, courtesy of sources at several companies that looked at funding or buying Bebo.</p>
<p>And the rest of the overall outlook for Bebo? A small but growing business, with nice user engagement with strong page views and minutes spent per session, but little traction beyond Britain and Ireland, and too small a presence in the critical U.S. market.</p>
<p>(Bebo is also strong in New Zealand, but BoomTown does not have to point out that that country is not exactly the kind of game-changer that AOL CEO Randy Falco mentioned in his email to the troops about the purchase.)</p>
<p>According to the several sources who were privy to Bebo&#8217;s financials, for example, Bebo&#8217;s revenues for 2006 were only $7 million with $3 million in EBITDA (earnings before interest, taxes, depreciation and amortization). In 2007, the results are still small, with $20 million in revenues and $5 million in EBITDA.</p>
<p>Using 2007 results, that means Time Warner&#8217;s (TWZ) AOL paid a handsome 42.5 times revenues and an incredible 160 times EBITDA.</p>
<p>AOL might assert that it makes Bebo a bargain, given that Facebook got valued at 50 times revenue when it got that $15 billion valuation from the $240 million investment from Microsoft (MSFT) last year. Still, Facebook has a huge presence in the U.S. and is growing strongly in Europe, including being just ahead in Bebo&#8217;s strongest territory in the U.K.</p>
<p>Projecting outward, the company estimated&#8211;remember, these are not actual numbers, but a best guess by Bebo execs&#8211;it would have $50 million in revenue and $10 million in EBITDA in 2008; $117 million in revenue and $48 million in revenue in 2009 and $193 million in revenue and $92 million in EBITDA in 2010.</p>
<p>While potential is important, the high price (which was still lower than the $1 billion and above that Bebo might have fetched even six months ago) and its small presence in the U.S. were the reasons several companies passed on acquiring Bebo&#8211;including News Corp. (NWS), Google (GOOG), Yahoo (YHOO) and CBS (CBS), said sources close to each of these companies.</p>
<p>On the plus side, users do spend a lot of time on Bebo, engaged by its more robust content offerings, such as its &#8220;KateModern&#8221; series (<a href="http://kara.allthingsd.com/20070802/kara-visits-bebo-in-london/">which I wrote about here</a>), and its elegant and content-rich offering, which has some of the cleanness of a Facebook and some of the flash of MySpace.</p>
<p><img src='http://kara.allthingsd.com/files/2008/03/viewmedia.jpg' alt='bebo' class='alignleft'/></p>
<p>In addition, in Bebo&#8217;s president Joanna Shields (pictured here somewhat awkwardly shaking AOL CEO Falco&#8217;s hand and with AOL President and COO Ron Grant), AOL gets an experienced and savvy Web exec, which it desperately needs these days, given the flux there.</p>
<p>Shields has worked at RealNetworks and Google and she will continue to run Bebo and report to Grant. In fact, Shields has effectively been running Bebo for a while now, and its founders Michael Birch and Xochi Birch will be leaving the company.</p>
<p>You can see Shields in action in this video, which I did while visiting London last summer:</p>
<p><div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1126074534}&playerid=4001&plyMediaEnabled=1&configURL=http://m.wsj.net/video-players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></p>
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