Zendesk Releases New Help Center, Adds First Outside Director to Board

Betsey Nelson, former CFO of Macromedia, joins the board.

ThousandEyes Aims to Ease Solving Cloud Performance Problems

Beats waiting.

Zendesk Hacker Accesses Twitter, Tumblr and Pinterest Data

No passwords were involved, said the companies, who are alerting their users tonight.

Box Makes All the Clouds Compatible

Box CEO Aaron Levie lays out his company’s efforts to help people work. Plus, a short convo about eBay.

Enterprise Is So Hot Right Now: Zendesk Raises $60M for Customer Service (Video)

Zendesk, the online customer service platform, has raised $60 million in Series D funding.

Yammer Now Works With Box.net and Five Other Cloud Services

The quiet but fast-growing social enterprise software player adds six cloud services to its activity streams, but more importantly turns on a new activity stream feature.

News Byte

Salesforce Pays $50M for Assistly Customer Service Platform

Salesforce said today it has acquired the customer service platform Assistly for $50 million in cash. Assistly helps companies manage customer service through various channels like Facebook, Twitter, chat, email and phone, and is a competitor to Zendesk. That marks the third (and biggest) acquisition in one day for Assistly investor True Ventures: WeGame was bought by Tagged and VodPod assets were bought by Lockerz.

Seven Questions for Salesforce.com's Parker Harris

Salesforce.com’s EVP for Technology talks about Chatter.com, the whole Super Bowl thing, and the company’s priorities in mobile devices.

Assistly Extends Customer Service to Facebook Walls

Assistly helps small businesses provide Web-based customer service and support with a platform that combines more traditional methods like email, chat and phone with Twitter and, as of today, Facebook.

Zendesk, Growing Like Mad, Adds a COO

Both its revenue and its number of customers have tripled in the last year, so the Web-based help desk tracker is beefing up its executive team.