5 posts and columns on Zendesk

Yammer Now Works With Box.net and Five Other Cloud Services

in News on November 9, 2011 at 5:48 am PT

The quiet but fast-growing social enterprise software player adds six cloud services to its activity streams, but more importantly turns on a new activity stream feature.
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News Byte

Salesforce Pays $50M for Assistly Customer Service Platform

in News on September 21, 2011 at 2:01 pm PT

Salesforce said today it has acquired the customer service platform Assistly for $50 million in cash. Assistly helps companies manage customer service through various channels like Facebook, Twitter, chat, email and phone, and is a competitor to Zendesk. That marks the third (and biggest) acquisition in one day for Assistly investor True Ventures: WeGame was bought by Tagged and VodPod assets were bought by Lockerz.

Seven Questions for Salesforce.com's Parker Harris

in Enterprise on March 18, 2011 at 4:30 am PT

Salesforce.com’s EVP for Technology talks about Chatter.com, the whole Super Bowl thing, and the company’s priorities in mobile devices.

Assistly Extends Customer Service to Facebook Walls

in Social on February 16, 2011 at 10:08 am PT

Assistly helps small businesses provide Web-based customer service and support with a platform that combines more traditional methods like email, chat and phone with Twitter and, as of today, Facebook.

Zendesk, Growing Like Mad, Adds a COO

in Enterprise on January 24, 2011 at 9:00 pm PT

Both its revenue and its number of customers have tripled in the last year, so the Web-based help desk tracker is beefing up its executive team.